Long-time user 5/5
I have used this app for a few years and it has been of incredible use to me. I use it multiple times a week, pay my bills, deposit checks, and transfer money to family with it. I highly recommend it to folks.
Authentication error when Making payments 2/5
Used to work great. But over past couple of months I keep getting an authentication error when trying to pay bills, even though it doesn’t request any authentication questions.
I Love This App!!!!😳😍🥰 5/5
This app is perfect I already love my US Bank account and having this app makes life so much easier it’s so easy to track my money make transfers when I need to or send money it’s all at the tip of my fingers literally with Touch ID I can sign in to my account quick and easy no tough time trying to remember your password if you have difficulties with stuff like that anyways it’s a great app and a great way to keep track of your finances you’re going to love it!!. :)
Great app 5/5
Very easy to use and convenient!
Please fix Zulle 2/5
Please fix this annoying bug. I keep getting messages to sign up for Zulle, but every time I try, there is always a technical error.
By Piranha 32
Easy to use and works super fast with a wealth of information at a glance
Almost perfect 4/5
Almost perfect. It is getting better. Still could use some improvements:
• faster loading and/or make it less pages to pay a credit card and send money
• reward redemption capability
• note/memo for sending money, even if it is only visible to me and not the sender
• a notification symbol (!) on the main screen next to the credit card account to indicate that a payment is due
• send me a gift for helping :) please?
Mobile check deposit 5/5
Great customer service. Saturday afternoon I tried to make a mobile deposit and was not able. I called customer service and I was able to deposit my check in minutes.
Poor User interface on iPhone 10 X 2/5
It is hard to use the submit or done buttons on phones with Face ID
Every.. time 1/5
Every time I open this app I get “We’re having problems on our end”
What about my problems man? Aren’t they important too?
My review 5/5
I like the consistency of the app and the changes made to make it more user friendly.
As a business who receives checks as a primary source of payment it is extremely frustrating that mobile banking is restricted to #of checks or $amount that can be deposited daily.
Keep getting error when using deposit 2/5
By Luv Labs mn
For the past few months, every time I try to use mobile deposit, i get an error. Tried using a different phone and get the same error. This leads me to an issue on the bank side. Great feature when it works, but works less and less now. I have worked with support to resolve but nothing yet. I have used this feature many times in the past but over the past few months- nothing. Otherwise good app.
Us bank app 5/5
The new us bank app is the business! No flashy graphics or unnecessary features to slow it down. Transfer between accounts is available again and well designed. Fingerprint reader password option for checking your balances while driv-I mean, for added security... 😂 two thumbs up👍🏻👍🏻
The best 5/5
By Cuyamel omoa
The best bank of the USA
Enjoy to the upmost 5/5
Simple and user friendly, enjoy the use of this application
One suggestion 4/5
When I transfer money between accounts, I can’t add a note like I would on the “memo line” of a check.
I like it! 5/5
By Big Jim Bob Bubba
There’s a learning curve, but it’s easy to transfer from my business account to personal account and quickly see deposits. Also I can see pending payments on my credit cards. I have a small business, with checking and card for personal and business. I can pay off the balances from the correct account and keep all in order.
The ease 5/5
Travel a lot and so appreciate the ease with which this app works
Please implement the “lock card” feature soon. So many other companies have this!
Unreliable and Costly 1/5
By Mr. Tony Stark
On multiple occasions I have initiated transfers from one account to another, gone all the way to the conformation screen and been told that the transfer has been completed, only to find out later that it in fact WAS NOT complete, and the funds were not in my account.
This has cost me several overdraft fees charged because I keep both my business and personal accounts with the same bank and when a transfer doesn’t go through for me it is as of my paycheck is never deposited. I shouldn’t have to check back regularly after every transfer done in the app to make sure it didn’t glitch again.
Also, the app regularly refuses to open all the way to the login screen, and more often that that it will give me an error that something is wrong on the bank’s end when I try to login. I’m about ready to take all of my business elsewhere because I can’t run both business and personal finances with unreliable technology. It’s too costly!
Issues on iPhone X 1/5
The app is having major issues on the iPhone X. Any button at the bottom is too low and falls into where the iPhone X barely recognizes it. Takes about ten hits sometimes to make it work. Please fix!!!!!
Who are all these 5-star raters? 2/5
This app is pretty bad. Most things open a web view, often they fail. They also don’t work well on iPhone XS - buttons fall behind the notch or in the bottom swipe area. Some things like depositing a check, the headline feature of any banking app, fails 100% of the time.
Beyond that, the bank has weird policies and they cannot explain them. Ask the same question to 3 bankers and get three completely different answers. They are nice, but clueless. App quality and lack of clear policies really make me worry about this bank...
Love this app. Check my accounts frequently. So easy to transfer money to my child in Chicago.
Opening a new account! 5/5
Thank you to Jorge and company who finally made it happen for me! I appreciate it more than you will ever know!
Transaction notifications via email 1/5
By Barefoot Beach
You guys are killing me! You used to identify which account the transaction was for when you notified me of transactions that matched particular parameters. Now I have to go online every time you send me something to figure out which account it was for. As I said, you are killing me!
Great Access 5/5
I really appreciate the ease of use for this USBank app, especially the ability to use a fingerprint for ID. I get full access to all my accounts.
Very Satisfied Customer 5/5
By Ms Silence Dogood
Easy his banking app I’ve ever used.. Are use this app to do 99% of all transactions for my account. I am very pleased with US Bank and it’s products and it’s app.
By little freep
Frustrating in getting “oops, not connected to the internet “ messages. This happens several times per week when wanting to log on. Both iPad and iPhone receive same message at same times. Log on with lap top without difficulty. Depend on the apps on devices which are proving to be quite unreliable.
By friends and cries
The zelle takes too long to get to people. They always have people on hold for Avery long time and they system is extremely old for the new generation they need to get this together for real.
Well pleased 5/5
Out of all the electronics and apps that I use this one almost always works And has minimal hang ups.
The app has a 50/50 shot of doing what it’s supposed to flawlessly. Consistently logs me out even though I have my Face ID log in turned on. At least once out of the 3 times I check it it’ll take an endless amount of time to pull-up accounts, I have to close the app and reopen it for it to work again. Sometimes it’s back to back till I can get it running again. For a huge corporation like this they should really be able to get this part right.
Your Most Recent Mobile App Update 1/5
Since my US Bank updated one week ago, I cannot use it. Every time I put in my username, it stalls after hitting login, and freezes there. You may have made the app interact better with the latest iOS version, but I’m guessing that the folks who have not updated iOS yet are experiencing the same issue I am.
Love the app 5/5
By Baby Kincaid
I love all the things you can do on the app!
AWESOME CUSTOMER SERVICE 5/5
By Lord Robert of the Ozarks
AWESOME ON-LINE FRIENDLY WELL DONE.......WELL DONE
Love it! 5/5
By ChurchGurl Media
Love this app being connected to my account. Thank you so much!
Three years of fighting 1/5
Never had so much trouble with any bank ever. I finally went to the oak lawn branch. They are awesome. The one near my home worst customer service ever. Ignorant people taking advantage of people’s financiers for their own gain. Not cool
The People’s Bank 5/5
By Promoter Extraordinaire
Few Banks could stand alone on their customers service US Bank employee Irmine out of Woodland Hills branch goes the extra mile of service.
So simple to use.
Great App! 5/5
Easy to use application.
Deposit Made Easy! 5/5
Mobile deposit is so easy with US Bank. It saves time and gas to go to a branch. Thank you for adding this important feature!
By Bend OR Greg
Unlike the Android version I used for years, all of the buttons in the iOS app version work and don’t start the spinner of death, but like it’s Android sister is often down “for maintenance” as if it were a car instead of an app with a development, fix, test or staging pre-production environment. My combined simultaneous experience with US Bank and superior Chase and Bank of America apps has me planning to move my accounts from USB
App constantly stops working 2/5
For some reason this app consistently stops working. It will either not let you log in or log in but then not able to do anything. Giving 2 stars just for the convenience of when it does work. Do yourself a favor and pick a different bank with a better app.
When signing in, I have to repeatedly tap for cursor to come up before I am able to type user name. The exact same when trying to transfer money within accounts. Have to tap repeatedly before I can type in a number when trying to make payments on a credit card.
Mobile check deposit 5/5
This is a fantastic feature that is a been a long time coming to U.S. Bank customers, thank you. Even though part of the check would be on hold it usually takes a very short time for the entire deposit to go into your account.
Good deposit system 5/5
By ET & AW
Good for deposit checks. 1st time user.
By T-Bone 61
This app just keeps getting better all the time!
Very handy BUT 4/5
For me the app is extremely useful for most of my needs. The only frustrating part is, when making my mortgage payment, the app won’t let me add the late payment. There’s a button for it but when pressed it shows zero, not the $29 fee. In those months I have to mail my payment in
First class app 5/5
By game no gud
I bank with Chase, BofA, Citi, Discover, and SELCO credit union and by far the USBank app is the best.