By El blood
They charge the client 25 dollars and pay 10, they keep 60%
A terrible app for a terrible company 1/5
If I could give zero stars, I would. This app is full of bugs, dead ends, and broken code that make it almost completely useless. Especially where it interacts with Google Maps or Waze. If Uber actually cared about their drivers doing a good job, they would spend the money to make a good app, but they don’t, so this is what we are left with.
Drivers Rating is insulting 1/5
By Rich iPhone 2012
This app is insulting to one's intelligence this wicked world we live in would have to think if you hold a management position and the education to support would know that just because a passenger rates the driver low it could be a lie it could be false when Uber is accused as a co. Of wrong doing in the near future would this rule apply and is automatically systematically found guilty and punished right away without understanding that it could be false accusations
Part two :
Because the owners of Uber signs off of the app development defense attorneys that represent a client against UBER should pay attention to their thought process with regards to how they Rate drivers an or allow Drivers to be Rated unfairly case in point " if a driver receives (10) five star Rating in one single day including writer complements , Badges and positive notes nothing in terms of the drivers star Ratings changes in favor of the drivers percentage rating number yes if the driver receives just one single 1 star rating an or a negative comment the drivers percentage star rating drops " clearly Uber is saying that when a passenger says something negative about a driver it's true and a form of punishment is Rendered if Uber feels this way clearly Uber should feel this way when someone makes a complaint against the co. Clearly Uber don't respect its driver clearly Uber don't understand that it's the driver who have made them the Multi billionaire co it is to date this is a wicked world full of dishonest vindictive and plain mean humans that don't want to either pay for a service and or don't like being told to respect the drivers vehicle because once you tell a passenger or correct a passenger to act or treat your vehicle with respect any chance of receiving a positive Rating of zero its wrong wrong wrong how passengers get to treat Uber drivers in such a manner " I reserve the right to save this correspondence for other media agencies and parties if so need it.
Uber eats 💩💩👎👎 1/5
Uber es un total fracasó no pagan bien por los viajes y te sacan de la cuenta por culpa de los comentarios de los clientes o por las cancelaciones que usted hace,a causa de que el cliente no sale afuera a buscar su comida o no contesta el teléfono,Uber te saca de su aplicación por cancelaciones es estupido y aparte de eso no pagan
Not bad 4/5
Works alright though it won’t book my friend while they are in the car and I’m the only Uber within 50 or more miles
Support is non existent 1/5
Uber driver for a day but could not receive tips. What’s the point of driving when you can’t receive tips? You provide a valuable service with a smile and great passenger interaction. Called support and escalated to supervisor, they could not help. Appears they are clueless and said they will escalate but have not heard anything. Have deleted and reloaded app and iPhone to no avail.
New Update - Back to old Uber app 1/5
By Iphone US
Since the last update I also got reverter to the old Uber App version. I am no longer able to see current and upcoming promotions in the earnings tab. I uninstalled and re-installed the app, talked to customer service and they still cant fix it 😕
Can’t turn off delivery 1/5
It’s been very annoying, I keep getting delivery requests and I can’t turn it off, customer service is horrible, I sent many messages about the issue and no one got back to me!
Don’t depend on the GPS/NAV 1/5
Great idea, questionable execution.
The overhead isn’t justified. First the shouldn’t say ‘fee’ but simply present your total compensation. And you should see ALL INFO UP FRONT. Tell us what we’d make, distance, locations, everything before accepting.
Rewrite GPS. It’s had me make perilous turns and I’ve cut traffic and bent a rim. Transition to Google Maps doesn’t work. This has been reported daily since I started. No action and no update on its priority.
Live support lacks. When GOS is wrong, nap indecipherable and you get a live agent, be prepared to get a supervisor. It takes to long to convey the issue, you’ll repeat yourself and the food gets cold.
I’ve updated the limited live support and sent countless emails in the app. Most disappointing is the lack of direct person to person contact. My full details are available to Uber in their account data yet they don’t use it.
Make money and don’t expect change
Buggy app, awful support reps 1/5
This app is extremely buggy. Needs to be updated ASAP! I’ve experienced all of the previously mentioned bugs and more!
Navigation Voice 2/5
Navigation voice is changed to a man ‘s Voice.
Very problem on Airport map .
Nothing to say 5/5
By uberlyft guy
Can the app be better to give as at least a couple of long rides, why always short?
Super buggy and useless support 1/5
There’s probably a new update to app, and all the filter screen and some others are not displaying correctly, resulting in inability to filter trip type (all delivery and rides came simultaneously by default). In addition to that, the destination filter does not work properly as I was sent >30min away from the filtered destination path. When contacting support, rep suggestion was basically useless because none of them worked and funny thing was the same recommendation was given multiple times in the same thread. Was recommended to do silly things like close app, re-open and wait 15min, toggleon and offline, etc. Very annoying app bugs and incompetent rep support!
Uber rating 3/5
I think Uber should add option for driver so we can rate customers not only when trip is done also in 24 hours!!!
Wrong Speed 1/5
The new version constantly tells you, you are going an incorrect speed. The other day i was driving on the I-10 and it kept saying I was driving 80-84 mph. I had my cruise control set at 65. My customers complained the entire time because it kept interrupting their music. Not good for the ratings.
I love uber unconditional it’s great and wonderful keep going
Recently started driving with uber again after about 8 months for Uber Eats. Not much has changed. I never see any promotions for uber eats. The Uber map is still very dysfunctional. Always tells me I’ve arrived when I haven’t. Sometimes I’ll get a ping to pick up an order and the person lives about 5 minutes from the restaurant and I make about 4 bucks and then you drive for another 30 minutes to get a ping to only make another 4 or 5 bucks. It’s not really worth the time. Please add more perks for your Uber Eats Drivers.
App problems 2/5
I have a constant problem with this app giving me a boost in the wrong area or no boost at all. And working with the customer service is like pulling teeth. It takes hours for a response and a lot of times it’s seems like it’s either and automated message or some one just totally doesn’t understand what you need help with. I love driving for Uber but loosing a boost is blowing me. Please fix as soon as possible
App is putting me in locations that I am not in 1/5
I cannot drive or go online because the app is putting me places that I am not. I’ve called customer service twice. The problem still isn’t fixed.
Worst customer service... 2/5
Customer service for drivers is horrible. Every comment gets responded to by a different rep so there are tons of redundant explanations leading to days/weeks of wasted time to resolve an issue that is relatively small. If it gets resolved at all and not simply ignored...
The reps are low on knowledge about the Uber services themselves and on compassionate service. They are robot-like in their delivery of canned responses of company policies instead of actually reading the messages sent to them for customized responses.
This is extremely frustrating. It is safe to assume that the customer service on the passenger side is just as poor, so I have no faith in telling my passengers to contact customer service. THIS is the true cost of not prioritizing customer service. I do not trust Uber to do the right thing based upon my experience with their customer service representatives/system.
This means good luck when you have an issue with a trip/passenger/payment/bonus/etc.
No sound 2/5
Since the last few updates uber app sometimes have no sound so if you are not looking at the sceen you miss the job. Please fix it’s affecting the acceptance rate. Thanks
I can’t change the ride requests 2/5
I’ve been driving for uber for 5 months now and prefer to give out rides over receiving uber eats request. For some reason I can’t change that option. Please fix this
Garbage Truck 1/5
Driving with Uber or lift is same as driving a garbage truck, every day we pick you filth so called human being, i can say 1% are nice if they riding alone with a group riding they become a lowest farm of animals ,even animals don't behave the way uber and lyft riders act,if a drivers and riders reading this feedback they sure know what im talking about,
Why the old app? 3/5
Why has my app been reverted to an old version? I can't tell anymore how much I owe for gas, or the daily delivery promotions.
Pay attached Uber. 3/5
By Uc cucuv
You need to pay attention to all experienced drivers who been driving more than 3 years your company.
You paying per mile 1.17, per minute 23 cent not enough. It’s like riders give you a mango and you giving us just mango seed.
You loosing your reputation because you paying very less to driver.
We trusted you and took your company high level and now you raising commissions.
In that case you loosing lots of riders because less experienced drivers and paying less.
Lyft,Juno,Via taking your all riders because riders getting good service from them.
If you want to stay in business I recommend wake up and step up.
NYC DRIVER. MURSHED
Weekly updates. Stop on red before downloading. 1/5
"We update the app as frequently as possible" they say. How about letting us know what changed so we can make the most of it and drive your changes forward. Steer clear of this app until these shenanigans are fixed.
Could be better 4/5
Rating system is slow to get updated with new rating.
Notification to rider should be manual by driver as many times riders get notified long before drivers arrival.
Map should have option to route without tolls.sometimes riders requests driver to avoid tolls.
There is a lag when instantly updating the pay after ride.
Uber eats driver 2/5
I can’t seem to sign up. It keeps saying thank you for signing up and wait for an email. But I keep checking my email but there is nothing and I can’t talk to anyone
Uber POOL Navigation Problems 2/5
By Marley dog mom
Frequently during Uber POOL and Express POOL rides the navigation fails and the screen displays “Route Unavailable” which is a serious bug in the app. It’s been a long time since the most recent update. POOL is already a headache without the navigation bugs. Please fix this, Uber!
Keeps disconnecting 3/5
By Todd farm
App keeps disconnecting, and then when I get back online the app shows I missed rides and my acceptance percentage goes down. If these issues continue I’m done. Also, the app thinks I’m in different towns than I’m actually in.
App gets stuck. I haven’t Uber since Friday and the rider info is still coming up as if I didn’t swipe it.
Poor customer service 1/5
The Uber app was great until they added phone support and outsourced customer service. When I call the representatives are unable to understand my issue. I have been trying to get an issue solved for over six months with no solution. I’m in Uber driver and I’m trying to get a solution for a common problem that is occurring with no success.
App map view 4/5
How to change apps home default map mine has no details all white like to have google map or maps of ios
Very very BAD service 1/5
By Inaam Salah
Bad service I have been off line from 8.3 last night and when I went to go back on line next day at 7.15 am they did not let me go l call customer support to get help they said I have to wait for 6 hours then I can go back on line and my day was wasting and I lost all search time because they cannot count off line time
iPad update needed 3/5
Please update the software for the iPad. I use one instead of a phone but it responds very slowly and there are bugs such as I have to reset the app everyday if I want to see or use the go offline after trip. Suggestion for an major improvement is to get nighttime views or color options for the maps when in idle between rides. The white map at night can be blinding while waiting for a request.
Driver Support is useless 1/5
Called driver support to learn how to allow passengers to add a tip to my account and three different support representatives had no idea how to help me. I was told to uninstall the app and reinstall. That didn’t work. Now I’m told I have to wait 30 days before I can make the change. They can’t correct the issue for me. They want me to go to a local office to get the issue corrected but they have no local office near me. This is not support.
Uber Driver App 1/5
For getting riders this app is great for that. The navigation part leaves much to be desired. On a simple run from the airport to city the app tries to take me off the interstate and then back on the same interstate. Not once but twice. It also cannot seem to get you to the correct location to pickup or drop off the rider. One destination given by named restaurant was incorrect. UBER’s response is “Well you should contact the rider to find out where to pick them up”. Of course they’re not taking into consideration that having to call while driving is inherently dangerous.
By Alfonso y Tania
I love working for Uber, being self employed, I have more time for myself and my family
Greedy people. 1/5
Unbelievable how much uber charge for booking and service fee plus other charges. Stop taking advantage of drivers for many of us this is a regular job. We drive, clean, maintenance, gas and basically are the face of uber and we are the ones who gets the pennies out of you. I really whiz I can explain to all my rideshare we don’t get all that uber charge we get maybe the 45% of that.
Shame on you
Scam of a Company 1/5
No support for drivers when app constantly freezes.
By El Silent Killer
Sometimes have problems with picking up customers, most have to use google map to be more accurate!! Lets see with the new update the picking up customer be more accurate !!!
Update issue 4/5
By Aj 1994
I would have given a 5 star but as a driver, i have many issues with the app but as i drive and make money, i always have to close my app from running for my money to get updated. At the beginning i thought it would be fixed after awhile but its been over months and i keep having the same issue. Every-time i finish a ride, i have to refresh my app in order to see my updated trip and money. Please fix this problem. Thank you!!!
Uber driver app 3/5
Gets the pickup address wrong 80% of the time.
Plan on spending a lot of time driving around parking lots looking for your rider. Then you get tagged for being late.
App has issues and Uber needs to FIX!!! 1/5
I’m tired of every time Uber updates their all the personal settings get reset to default - FIX THIS ASAP AND MAKE personal setting remain - also fix the default navigation - and correct the Uber logarithm to Diver center not profitable for uber!!!
Fix maps 3/5
The map on here sometimes shows illegal turns and it is not accurate sometimes. It would be nice if I could use Apple maps with Uber eats
Food request that are TOO FAR AWAY 1/5
By N!ck Nam3
I should not be getting requests 20+ minutes away. Furthermore, my acceptance rate is now negatively affected when I decline requests that are TOO FAR AWAY.
Uber takes advantage of drivers 1/5
By Angry DMV Driver
I’ve been driving for Uber on and off for 4 yrs. I’m very frustrated with their navigation system which sends you up streets that are closed off, one way and while you’re trying to figure out how to get there the ride/delivery is canceled. No compensation is given for driving 10 -20 miles to pick someone up and they cancel after all that. Uber does not compensate for the cancellation knowing you just drove across town. I’ve wasted gas money time and effort. Uber navigation issues are known by all Uber users drivers n riders. I’m definitely going to start riding w another ride share company who appreciates the 1am-4am effort put in by drivers and takes responsibility for their technology issues. I’m so done w Uber I’m sick to my stomach. I drove all night to meet quest got caught up on the college campus wasting time losing rides n messing up my quest. Uber needs to be regulated more rigorously. Choose your ride share app wisely
Needs updating 2/5
App needs to be updated. Keeps sending me ride requests and when I accept them say there was an error and the trip has expired. Missed about 5 rides from that today.
Also the navigation needs to be better. So many out dated roads. It’s told me to turn down some roads that were dead ends or takes me around ways that are longer and don’t make sense. Also wish they would integrate Apple maps and a CarPlay app so I don’t have to use my phone and can do everything from my stereo console
Uber driver app 4/5
By Mr. Blikk
I like the app and it generally works pretty well except for some minor gps issues. Also, they updated how the rating system works which made my rating drop even though I haven’t gotten anything less than 5 Stars lately. That I didn’t really like.
Scamming drivers 1/5
By Damauli Bhai
Uber is sucking blood form the drivers and it controls everything like money you make , time you work, pushes you to drive x in a suv, makes you go 12 miles to pick off someone who is going just two blocks, u loose money in such cases, it makes sure you pay the price for not having a perfect acceptance rate, by making you wait longer time for trip request.( it is a waste of your time) And yet claims you are an independent contractor. Run away it’s a scam. See where is uber now and drivers always complaining about earning below minimum wage.