Uber steals your money and has terrible customer service 1/5
By Kel The Rock Johnson
Uber likes to take about 50% from each ride you do, and on top of that they have customer service call lines that literally never help you and are extremely good at convincing you that you will receive help EVENTUALLY but NEVER get the help you need.
Where’re the trips? 1/5
App was working fine just a few weeks ago, but now I’m not receiving any trips at all. I go online and the app is anything but active. What, nobody’s ordering food all of sudden? This has been everyday for the last few weeks now…
Roadside assistance scam 1/5
By APP WONT LOAD VIDEOS
Never works EVER
I have been contacting these guy’s for weeks with no help whatsoever. I don’t know if it’s a good idea to drive for them, if you need anything you won’t receive any help..
No more texting 1/5
This recent version 4.324 no longer allows drivers to send text messages, not even pre-written text messages (I have arrived, I’m on my way, I’m stuck in traffic etc) .to passengers. This is a terrible idea and needs to be reversed
I’m Nikolay 1/5
Continuing losing my time if there was zero stars I was going to give you this.
Constant LIES, SCAMS AND FALSE PROMISES. 1/5
Idek how to describe how bad this app is. To sum it up their “promotions” are scams they put out so drivers push themselves harder and then they make excuses trying to invalidate the work you’ve put through just because they hate honoring their own $ promises. Customer service is terrible, they never “know” anything and conveniently your trips never show up on their system, thus making cashing out any promotion pretty much a court trial. They also have this “specialist team” that they’re never able to contact nor do they contact you back to fix payment issues. AVOID THIS SCAM OF SERVICE. 🗑(btw the pay for trips is mediocre leaving you to depend on tips pretty much)
Nice earnings app. 3/5
By Rummy Rumsmith
The only thing I really don’t like about the app is the fact that those of us who live close to a state line and can access better earnings in another city cannot do so. Other than that I’m diggin it. :-)
Pause trips function 1/5
The coffee cup icon isn't on my screen. It is on my husband's screen. As a matter of fact, I don't even get all the messages and info that he gets. I've been having a lot of trouble with uber lately like t getting the promotions for the WAV program I drive for. I'm really frustrated and I don't think I'm going to continue driving. It's too stressful.
Waste of my time 1/5
I can’t go online after uploading all documents. The app is broken and won’t let me go online, won’t let me delete my account, and no one ever answers the phone to help. I did only five trips before the app crashed and there nothing I can do about it or no one to help with my account. Not worth the stress.
Surge disappear 1/5
By uber driver in wichita
Several times the surge bonus for Uber rides disappears as soon as you get into the area and accept a rider resulting in no bonus 😔
Too easy 5/5
By Eliel Batista
The app now has really reached a point where anyone can do this. I simply attest to how user friendly it really has become. Good job Uber team.
get support to learn english 1/5
overly stupid support workers
By V AZ
Screenshot everything. They steal tips. Horrific customer service for their drivers.
Doesn’t work beware! 1/5
By Vik. V.
Only got one opportunity to make a delivery and that was as soon as I downloaded this joke of an app. Literally NO OTHER DELIVERIES HAVE EVEN COME MY WAY SINCE and I live by at least 30+ restaurants that are CONSTANTLY BUSY daily. YES I’m online and troubleshot everything from reinstalling to restarting my phone. Support didn’t help, and I NEVER GOT TO START AND DO ONE DELIVERY, JUST A LITERAL WASTE OF TIME AND SPACE. 0/10
Wish I could give 0 stars 1/5
Where do I even start? Minuscule pay for long drives, consistently getting directions wrong, or the fact that new orders pop up right when I’m trying to look for the next turn? Honestly you’re better off just copying the addresses and putting them in Apple/Google maps. By the way, I don’t need reminders at 1 mile AND 1/2 mile AND 1/4 mile AND when the turn comes up. 4 instructions in the space of 1 mile is actually detrimental to my ability to find the turn. Thanks for nothing Uber, no wonder this company is loss-making.
Horrible customer service 1/5
Somehow I accidentally logged into another account when Uber asked me to change my password. Called numerous times and they act like it’s fixed but ive sat here for a whole week with my account on lock. I have not been able to work and your service on addressing the issue should never deserve a star.
App issues 2/5
The app has been saying that there are no promotions since I reached out to customer service about the app cheating me out of multiple promos last week. The amount was adjusted, but the app issue persists
Pick up and drop off 2/5
By character screen
The app still doesn’t show the next delivery drop off or pick up when you currently have a delivery
Navigation is trash 3/5
The navigation with this app is beyond annoying. Pick up points are rarely accurate, it doesn’t update when there’s heavy traffic or an accident or even when a road is closed and blocked off, it also forces you to take tolls and sometimes has you driving around in circles literally for no reason WASTING gas and times!! Please fix this!!
Support won’t fix name issue 3/5
For some bizarre reason the app shows passengers my last name instead of my first name. I have brought this up to support on multiple occasions since only they can make the change and it still has never been changed. If someone there can help me get my last name hidden from passengers that would be great. I don’t like people knowing my last name.
my app not updating. downloaded the update but its not updating .
Navigation System 3/5
The navigation system makes my trips harder & longer. It will have you either driving in circles, or really going out of your way. It’s so ridiculous I barely rely on it. I have to use my own instincts. The UberEats drivers have to do way more work, therefore we should get way more pay, JS.
the challenges do not come out for me
Auto Accept not working on IPhone 12 Pro Max 4/5
Can someone look into why the auto-accept trip is not working? This needs to be fix.
Michael York 1/5
By Mimu Mimu
I don’t have 6 months extra surge prices .
I was call Uber support couple times they didn’t help me.
just last night called they were close phone my face.
Not enough in come
I am working Uber from 2015 to 2021
Great app but few issues 3/5
By ANONIMO DEL MONTE
BIG PROBLEM not knowing where the customer its going you’re operating blind! dont make sense since we have to take them anyway and all customers think that we know where they going before pick up, manny times have to cancel because its a 2 to 4 hour drive and im not ready for it. This its a big problem i been waiting for years for them to give us drop of location.
Update to my review! Tips/earnings are not guaranteed!! Unfair treatment to drivers. Tips missing and support is unreliable.
They really don’t care like it says in the App Store... you’re not even an employee, so the app stops working for you, there’s plenty of other people who will continue to deliver for this app, so it doesn’t matter to them whether or not you go homeless by the end of the month because of their unreliable app and unreliable “support” team who won’t even bother actually helping you to get your app back and running. I thought this was something I could do to try to limit exposure and give myself a better chance at not dying during this pandemic while trying to work to keep a roof over my head... and now that’s blown. Thanks a lot Uber. No, really. You have no idea how much pain this is putting me through knowing that I now have to force myself to go out there and accept the inevitable untimely death bc now I have to apply to work in a place full of plague rats who have no care for one another just to be able to live. I have to face an unwanted death bc Florida doesn’t care how many have already died from this pandemic as long as they have their “freedoms”. It’s that or homelessness. But I guess that doesn’t concern you. Because it’s not your life. And you’ll still get your money anyway off the billions who will continue to drive for you so long as their apps are working.
Freezes Phone and Drains Battery 1/5
Since I’ve been using this app (using the latest update) it drains my battery to the point where, even plugged in, my phone drains while it’s in use. Also, the frequently hangs and my screen goes unresponsive. I’m not even able to force shut down the phone because of this.
Very poor base pay 1/5
Nowadays uber pay 10 miles drive base pay $1.40.
12 miles $2.but they charge customers $7/$8/$10 service charges.that’s ridiculous.now gas price is $3.20 in Florida.uber maybe forget we have to pay gas money.our vehicles mileage are going high.Ubereats delivery you have to wait for 30 to 45 minutes to pickup a food from the restaurant.they offer 9 miles $2.
Texting rider 1/5
By Atlas Newman
After I did the update today I can no longer text my rider. At airport pick ups in our area there are no signs telling people where to go so I like to text them before I get there so they know where to be and I can no longer do that
Judges you from your past heavyyyy 2/5
I got approved to work for the company for a week, just for my account to be deactivated. I was doing good too got 5 starts and tips from almost every one. Somebody please explain to me how is this fair for some thing that popped up on my background check which was 3 years ago literally, to completey disqualify me. I mean if that was the case for real, why let me even start the job. That was messed up how y’all did me and nobody won’t speak to me now.
I REALLLLLLY NEED 3/5
The map to rotate into landscape when my phone is in that state, it is really dangerous to have to drive and hold my phone and my phone holder only works in landscape.
What happened to texting? 4/5
With the new update you can no longer text the rider. Many times the rider will not answer a phone call because they do not recognize the phone number. Please bring back texting.
Pre pickup message not showing….. 5/5
Before pick up we normally send the rider that we arrived or I’v arrived and other messages doesn’t show anymore
This app has failed me 2 times in less than six weeks. It’s like once yoi get on a roll something magically happens and your bonus money disappears. Money is great but don’t count your chickens until hatched.
Unable to cash out funds instant 1/5
Everything works fine except for when it is time to cash out I’ve had this issue multiple times and I’m truly done with Uber and gonna stick with lyft whom I’ve never had a issue with working for both was not a good idea. LYFT APP CREATORS NEEDS TO SHOW UBER APP CREATORS HOW TO PROPERLY OPERATE.
GPS and ETA 1/5
Need to colored to indicating traffic and GPS way off unless Uber build their own road
Minor problem 3/5
Driving preference doesn’t work
Collision deductible 5/5
Collision deductible at 2500 is excessive for most drivers. Also lower liability limits while online and not with a customer are way too low
I can’t ever get help and all they do is hang up in your face!! I can’t wait till somebody actually shuts Uber down!
By Mama Cope
This app crashes when you need it most. Freezes when you need to get to the next order and doesn’t allow you to quit the app
Size Of Font 4/5
Please make the fonts throughout the app larger!!!
Missing trip 3/5
The map is not up to date. Whenever I call Uber they want you to go through app but not all the issues are in the app. I had problem with missing trip and there is no option for that in the app. Slow hangs up time to time. I was on trip streak of 3 and it logged me out after two so I had to start my quest from trip one.
Deserves all the stars 5/5
Thanks to uber
Uber helped me get back to college and finish my degree
I was able to choose my study, work, and school hours because of the flexibility uber has
I did make decent money which is also equivalent to a real carrier
App is glitched 1/5
Behold - my 2nd ride ever is STUCK in ride mode. I literally cannot escape - complete ride/end ride all result in a cryptic network error. Rebooted phone/uninstalled reinstalled/logged out in. NOTHING fixes. Called customer support for hours a complete disaster of non native English speakers. Transferred between the same departments numerous times. Left hand doesn’t know right.
Supposedly their engineers are aware of some sort of issue? 24 hours later the app thinks I still have my rider IN MY CAR and am unable to exit this state to accept new rides.
Randomly declines rides on auto accept 3/5
I have done Uber for 5 years I always have it on auto accept my acceptance rate was 100% it’s now at 91% because of the problems with the app declining rides at random even though I have it on auto accept always. This has been a problem for about 10 days now and they still haven’t fixed the problem other drivers have reported this problem also and they don’t fix it they’re costing me a lot of money in declined rides that i could’ve taken. I tried all the troubleshooting steps, please fix the problem already.
Not working 1/5
I’m being asked to switch to new version, which shows blank page.
They steal your tips 2/5
By gold delivery driver
I noticed That my tips didn’t not show up on my earnings.(I write down each order every day to keep track) I contacted them showing proof that I never received the adjusted earnings and they just keep blowing me off. And just to be clear my delivery rate is 98% one of the best in my area and I was treated like my concerns didn’t matter. Still haven’t got a response. So if you don’t mind your tips being stolen go right ahead and sign up.