Need to fix navigation and bugs 2/5
Please fix these issues! The navigation will not stop dictating even after arriving at destination. It will continue to give directions even if you are steps away or moving around from destination. Wont stop. Can only silence/mute. Very annoying. The app crashes when you attempt to take a picture of the delivery. And takes minutes to reboot. Very time consuming and frustrating. Even more frustrating is when you are in the middle of a taking a picture, writing a message for customer or completing delivery then a new pick up request pops up. And takes you away from that action. Pick up requests overtakes any action and you must start over with previous task. I challenge the app developer to go on a ride along or make deliveries for a day. They will see the app needs a lot of work.
I can’t even open the app 1/5
I can’t even open the app to use it. It just shows the loading Uber screen and repeatedly tells me that there’s a network error.. and I’ve done everything they’ve recommended to get it to work. I’m having to use the app through my husbands phone which his seems to work just fine!
amazing app, WORST customer service 3/5
every issue i’ve had with the uber driver app has never been resolved, but other than that it’s a great way to make quite a bit of money
Great app! 5/5
Can u please make it where we can use map for the iPhone too not just google maps. Still love the app though.
Great app 5/5
This app is great and I’m happy with it and I enjoy every minute and making extra money 👍👌
I have made good money from Uber but some days the app doesn’t work well and won’t send me trips. It happens too often and I’m considering getting a different job because this issue can’t seem to get fixed.
Also how are you gonna send me a notification there are lots of deliveries I. The area and then not send me to any trips? Same thing happened to my brother who I referred to Uber. He is not satisfied either.
What a waste! 1/5
By Craig G
If I could give this 0 stars I would. After being informed that I had a duplicate account from an email I previously used with Uber but have not in quite some time I spent over 2 hours dealing with support to be told my issue was resolved and to re-login to account. After being forced to change my password and upon attempting to log back in I was informed that my account is now “temporarily disabled”. So after being told my issues were resolved and spending over 2 hours of my day dealing with this, I get frozen out of my account with no explanation and no contact from any of their “support” agents. This is nothing but a ripoff and a waste of time! Now they have all my information and background check and I have no way to follow up. Looks like I will now spend the next few hours locking down my identity. Thanks for wasting my Friday Uber!
Not worth it 1/5
Literally about to stop doing Uber Eats. How do you only offer $3 for going like 7 miles? Stop under paying your workers when you are sittings on loads of money.
Freeze, freeze, freeze again, then freeze and freeze again! Then when you really need it, it will freeze! To your guest it’s your fault! Other than that works well with waze
Be awful 1/5
This company not good
Uber is a terrible company to work for. 1/5
Rates have changed so much over the last 6 years I have been driving part time for this company. Each time they change drivers make less!! You don’t make enough to cover the depreciation of your vehicle, gas, or repairs. Quick cash now that you lose in the long run.
After having an account with Postmates driver I was ready to continue with Uber. Unfortunately that wasn’t the case because I had to sign up again(which I really didn’t mind) but the problem is that none of my documents are going through. Every time it says they’ll notify me when I’m ready to go online, but nothing ever gets past the required documents that I’ve submitted already. I shouldn’t have a problem signing up for something I was already doing!
Excellent customer service
Secondary method of contacting rider 4/5
When rider leaves phone in vehicle, there is no way to contact rider in many instances.
Add a secondary contact method.
Support Technicians Poorly Trained 1/5
I kept having my vehicle registration kicked back and every time I called to talk to an agent, I was told it was because of a different problem. I asked to have the issue issue elevated several times, which was ignored. I also asked for a ticket number as a reference. I was told I couldn’t have that information, but that previous calls were captured. If so, why can’t I get a good consistent answer to my problem? If Uber doesn’t want me to make money for them I guess I’ll just give all my business to Lyft.
FALSE ADVERTISEMENT AND USELESS CUSTOMER SERVICE 1/5
By Hoai Thien Tam Nguyen
I just recently work for uber and also referring my boyfriend as driver in order to get $200 bonus. Well guess what I didn’t receive it! This is VERY FALSE ADVERTISING. And when I tried customer service, they make me run around send bunch of confirmation which I have and did not get any resolution. And when I asked to speak with supervisor, they did not let me also. THIS IS SO SO FRUSTRATING.
Very Poor notification of rides 1/5
If the app is minimized rude notifications pop out at the top of the screen but when you touch them it considers it as you declined the ride
Also if you’re not looking at the phone all the time… which is ridiculous… the app won’t play sound notifications
Additionally it’s very difficult to contact support
Needs help 2/5
I watch driver after driver taking deliveries from Walmart while it sits and spins for me. Same drivers come back for deliveries and again i still wait. Never had this problem when postmates did Walmart. I am not happy with UBER.
I’m Nikolay 1/5
Waist of time
ChocolateJuice The Driver 5/5
3 years and counting... We have our ups and downs. Just be patient. Move strategically. Gets better with time. I’m very happy here. Thanks UBER
Background report was OVER LOOKED! Horrible 1/5
I applied to be a driver going 3 weeks ago and the app said that it would take 3-5 days to be approved or denied. I sent it all of the documents that it ask and everything was approved except My background which the system kept sending me the same form to signed by me 3 times. So I’ve been waiting to start working now for almost 3 weeks now. I’ve spoken to the phone reps that didn’t seem to help the matter. I’m thinking of just deleting the app and going with a different company.
Favors New Drivers 1/5
Been driving for a year and started out making $150-$200 + a day. The last 5 months have been terrible. I consistently drive 10 plus hours and only get 2-4 orders. They pull you in with lots of business and then once you are established the algorithm cuts you off and only sends you the declined orders that the new drivers don’t want. I suggest staying away and finding other gigs that do not discriminate. Also, their customer service is one of the worst in the biz.
Don’t do it 1/5
By jeff the uber driver
After thousands of trips, my BCI is now spinning and lingering in Uber system so now I’m bankrupt after 6 weeks of not working
So overall, if you drive Uber will find a way to screw you over
Declines trips for you 1/5
Trying to do promo and they make it impossible because they send you requests while you’re driving after deliberately asking you not to text and drive. Scum bags
Adding a vehicle 2/5
By Rene Gobert
The app is not letting me add my 2022 Hyundai Sonata
No Detour reroutes 2/5
Hey Devs, why don’t you let your millionaire bosses know that routing people through closed roads ISN’T HELPFUL.
No support. If you are uber driver, make sure have another job. 1/5
By kicked out driver
I live at Houston, I was working with This app for 1 year. After pandemic I try to start working but I see Uber closed my app. I called to supporter, they said my rate is below. I was driving very well, there is many racist here whom dont like immigrant, it is not my fault they gave me below rate. no one help me, It is freaky. I am kicking out from Uber for ever, why!!! Because a person gave me below rate that I dont know why!!! It is not fair. UBER DONT SUPPORT their driver.
Update is TRASH 1/5
The update won’t let me accept the rides! 👎🏽👎🏽
Gus is expensive & they still pay same not worth it at all
App keeps going off line 1/5
In the past 2 weeks the app keeps going off line and I’m unable to complete my deliveries without having to call support to complete the deliveries for me. It has happened 3 times in 2 weeks. You keep telling me to trouble shoot and nothing helps. You tell me that you’re escalating the situation with no progress at fixing the problem. It’s very frustrating and I lose my money.
Uber Eats Driver 3/5
Until 2 weeks ago, I was making good money. But for the last 2 weeks, I don't know if the uber app is just showing me that. Density is 0, I live in Miami, I know downtown is always busy. But it's clean on the map. Besides, in the last 2 weeks it has become so difficult to earn money everywhere I see uber with foreign license plate. We need to limit this. Uber managers have to hear our voice. We are building a life in Miami. I work full time with you, but this is unacceptable. You are disrupting people's business. Put Uber drivers coming from another city to a test or not accept them. We cannot earn money. ACC
App need upgrade 1/5
Uber eats delivery is frustrating need new map and some more things like once you arrived at restaurant you can mark arrived , once you place an order its taking you directly to delivery which is not good they have to add more futures like Doordash did on them app
Background check deactivated 1/5
By Jay Hammy
After driving for 2 years my background check is stuck in limbo for over a week and customer service can’t figure how to fix it. Wish y’all the best using this app while getting underpaid. They operate like a company but want you to think you’re a gig worker. Wake up and stop using them for rides and driving for them.
Contacting app support 4/5
Can you please give me instructions on how to contact Uber app support so I can give you a detail of the problem I’m having with the app. Thank you.
Unresponsive app. 2/5
The app is very glitchy. There was once a time I was able to have a bunch of quests and promotions doing Uber eats deliveries. They took that a away and there hasn’t been any quests or promotions for Uber eats in awhile. The pay has changed ever since there merger with Post mates. I have terrible experiences with waiting so long while waiting to get an order let alone sometimes the app takes me to the wrong locations for pickup and drop off. I wish the quests would come back because it was extra money in top of your deliveries. Hasn’t been any since March of 2021.. come on Uber.
By This Is Stupid 12344
Frequently crashes when trying to message a customer. Terrible support when trying to resolve app bugs that cost drivers income. Waiting since 6/24/21 on a background check due to an app issue is unacceptable.
Doesn’t work 2/5
This doesn’t work.
The worst app never seen before 1/5
I haven’t been use any onetime go for work, now is been blocked I will telling my all friends never use this company app anymore.
Horrible company. 1/5
Horrible company, horrible job, horrible pay.
Uber is evil 1/5
By 4 year driver
I have been working for uber for years, they are evil. Their algorithms manipulate you to stay online, and cause frustration purposefully. Other apps don’t do this. This is a very bad company and you should avoid supporting them at all costs
Exact unit location message freezing multiple issues 3/5
The exact unit location screen is making my app Uber driver freeze and have multiple issues every time it happens it needs fixed. It has ruined two days of work so far and I really need the $, very unreliable lately they need to figure there developer situation out. I know it will get better just couple issues to fix. I would switch to door dash but my phone is too old so I can’t.
Needs some work 3/5
I was so excited to sign up for Ubereats delivery and start earning some money but the process for this has been so slow and with other app I been approved the same day it’s been almost a month and I’m still not even able to get online to take orders, and the chat support on this app never works. You always have to call sometimes it’s easier to just get support via chat
Unfair 2021 1/5
By unfair 2021
Uber wants you to complete 50 rides in four days for a $95 bonus. They want to pay you with money that you’ve already made. 20 right rides in four days for a $50 bonus is more fair. By the time I complete 50 rides in four days I need an oil change and possibly all the repairs to my vehicle after the wear and tear. Uber likes to dangle unfair carrots in front of you.
Bad support 1/5
I ABSOLUTELY DISLIKE THAT CUSTOMER SUPPORT HAS TO WAIT UNTIL THEY HANG THE PHONE UP IN ORDER TO SEND YOU IMPORTANT EMAILS INVOLVING GETTING BACK ON THE APP JUST FOR THE LINK AND ALL THE TIME YOU SPEND ON HOLD FOR ABSOLUTELY NOTHING BECAUSE IT STILL DOESNT WORK. YALL DO THAT ON PURPOSE. A PERSON SHOULDNT HAVE TO CALL 6 TIMES FOR 1 ISSUE JUST TO NOT HAVE THAT ISSUE RESOLVED AT THE END.
Uber eater driver 1/5
I deliver for Uber eats and it says we get paid hourly that’s false you only get paid tips which is stupid cause then in the app it says your warning go in your bank account at the end of the week next Monday and you don’t get anything!! Cause I have been waiting for mine and it hasn’t shown at all!!!
Worst job ever 1/5
They don’t pay you enough and no one tips. Customer support is trash. Horrible app
Best side gig job ever! 5/5
I’m doing Uber eats with a bicycle and no joke, it’s the best job ever in my life! Make your own hours and money is quite good for little I work. Nice to have supports 24/7. Easy to have access to speak or message to.
Its horrible! 1/5
It hardly works
Please add Google maps support directly into app like lyft. I tend to use Lyft more because I can see the pax on the map as well. For some reason my ipad will not open google maps automatically even though i have it selected in app settings.