Problemas con la app 1/5
Me registre como nuevo conductor, una vez me verificaron entre a llenar el resto de los formularios y la app se detuvo. Llame a servicio al cliente y no hay cuenta asociada a mis datos, donde quedo toda la información aplicada y confirmada. Espero tener pronta respuesta.
Uber eats salary 1/5
By tobisper (Andy)
I can’t believe as a diamond driver I could spend up to hours without receiving an order and on top of that, I spent 34 minutes with a McDonald’s order for a little less than $4 this is unbelievable Uber !!! This hurts me every single day to know the earnings get worse and worse. You need to force a minimum tip!! I am getting sick and tired of people not tipping me on top of wear and tear and I call every customer to see how they’re doing and people decide to damage the order and blame me for it?! I’m a diamond driver with a 95-98% approval rating and on top of that whatever you owe on taxes?! I can’t believe it.... it’s like working for Uber can make you go homeless afterward
Background not going through 1/5
I’ve been a driver for uber eats since 2017 and out of no where I needed to submit another background 6 wks ago, it’s not been going through. Thankfully I have doordash to rely on, ubereats has been a disappointment. For anyone else dealing with the same issue I would sign up for any & all other delivery services, don’t waste your time with uber
Don’t choose this app 1/5
By Stinu S john
I don’t like Uber eat because if you get bad reviews you will not get benefits. I try my best and I do my job right way, maximum fast, right delivery but customer give me bad reviews. so my reward is in gold so I stop doing this job.
Chatting with customers 3/5
By W Aguib
You need to take action please When you do chatting with customer the screen chatting is quite off to the main screen automatically it is so disturbing while you send message for customer and you can’t catch to press send
Ocultaron el surge 1/5
Voten por la AB-5, porque ocultaron el surge...
Uber pays good 5/5
Uber pays $$and is a very well organized app their gps is not allways Accurate but after using other apps it seems to be way better and no gps is %100. I really enjoy how Uber organizes they’re orders between rides and eats I’m never left guessing.
Lots of app and workflow problems 3/5
Been a Uber eats driver since October 2019, current version of app still has some issues:
1.whenever the map is routing my iPhone 8 plus overheats and dims the screen, I do not experience that with Apple Maps or Waze.
2.has the developers ever actually tested their workflow? I had a customer that asked me to call them once their food was on their porch, the app also required me to take a photo of their food on the porch, I choose take a photo option and there's no buttons to call the customer or text the customer but only to mark it delivered or press the X to cancel the photo. So I press the X and call the customer, they come out and pick up the food right away, I go to mark it delivered and it asked me to take a photo of the food but it's no longer there. The app scolds me because I didn't take a picture. Somebody there needs to test the workflows.
3.the app has no ability to mark arrived when stopping at a restaurant so I have to mute my phone because it keeps giving me directions while I'm picking up the food. Again, has any developer there actually tested their app and we're real world conditions.
4.the map shows all red map zone with $3.50 bonus for taking a delivery, but for an entire hour no delivery was sent to me, I don't get it?, if it's busy send me a delivery. Also I drive towards a hotspot and a hotspot goes away, I drive towards another hotspot and that goes away, what's up?
5.the algorithm isn't too smart for deliveries, it asked me to pick up at a KFC and on the way to the customers house I passed two other KFC's, you think it would choose the KFC closest to the customer.
Don’t drive the surge 1/5
Don’t like this new card order and pay for customers just did an order waited 46 mins and didn’t even make 10 bucks that almost an hour of time waisted for one customer and no pay that’s a burn Uber eats take better care of us
By Amanda in Denton Texas
This app is constantly screwing up and trying to get help with customer service is horrible.
Useless Uber driver support 1/5
By Angry Reverend Ferret
I contacted Uber Driver support twice to get a issue resolved. Both times, the support specialist assured me that everything was fine on my account and that I could continue to deliver as is. However, after just re-logging into the app, I am now unable to deliver with Uber, due to needing to upload documents. Exactly how am I supposed to upload documents that I do not have, and are not needed?
The worst online customer service 1/5
I signed up for uber driver two months ago and im still not eligible to drive. I understand the quarantine wont let us call, but this online customer service is getting ridiculous!!
Every time i ask for help, i got the same answer is to wait for 5-6 business days when they review my background check, then they tell me is because my license is not in state, i got a military exemption at the beginning of June! I did through a zoom! Why none of yall tracking?!!! Keeps telling me my license is out of state, dont you guys have a system that tracks what i’ve done???
Uber driver sign up 1/5
There was no way for me to contact anyone other than their pre written responses when they messaged me was unable to message back did not even provide contact number took over 5 days to verify my car insurance background took longer almost double anyone else have these problems?
SUPPORT IS AWFUL 1/5
IT HAS BEEN MONTHS SINCE IVE HAVE BEEN ABLE TO DELIVER ON UBER EATS AND THEY CONTINUE TO SAY SOMEONE WILL HELP YOU SHORTLY. MOVING OVER TO POSTMATES/CAVIAR
App isn’t working 1/5
Why can’t i sign up to drive it circles then stops as if my city doesn’t support Uber disappointed because i know my city does support it even at this time
App Freezes 2/5
The job itself is good but the app is horrible it freezes bad where I miss fares or get lost because it freezes my phone. Idk if it’s the Waze app but it’s pretty stressful when trying to deliver. It will even restart my phone sometimes this needs to be fixed.
Acceptance Rater is VERY INACCURATE 2/5
I get points taken away when I don’t even have an opportunity to accept a job. It’s ridiculous! It’s an UBER issue that needs to be fixed!!!!
Please help! 2/5
App will only let me do uber eats and I signed up for ride share. unfortunately there’s no way in the app to fix it. I’ve looked online and on uber.com but what they say to do doesn’t work. Really frustrated and thinking about quitting and going to Lyft.
Phone gets real hot wit the App n The navigation kinda has issues. Recipe for the drop offs. Also better money wit all the COVID-19.
Myrtle Beach 5/5
The ability to make good money is awesome
So Easy! 5/5
Everything is user friendly and easy to use. I’ve found it really easy to navigate.
En franco deterioro. 1/5
Ya no veo resúmenes semanales, siempre manda error al consultar. Bajan tarifas, pero no comisiones. El soporte se demora y ya no hay opción presencial. Las políticas de máxima ocupación no coinciden con la disposición estatal. Afortunadamente ya se puede cancelar a algún usuario en incumplimiento de disposiciones de higiene, aunque llegaron 2 meses tarde. Ya no tiene soporte de idiomas (no puedo cambiar la voz a Español). El uso del micrófono me ha dejado sin sonido y todas las alertas de viaje las tengo que ver mientras manejo, no se pueden oir.
Gold driver 1/5
I’ve been a 5 star driver for over two years.. This past five weeks Uber has not allowed me to drive due to a background checks... Uber has not given me any reason why this has happened! The only thing they’ve given is “ thanks for your patients”
This has hurt me financially..
Fair pay 4/5
I love delivering with Uber Eats but the only thing that I think it needs improvement would be the pay. For example; if I make a delivery and it’s a 25 minute drive I only get about 7 dollars with tips it comes up to maybe 12 dollars. Other than that I enjoy working at the time I want and I don’t have to report back to anyone at the end of my work day.
Delivery and help desk 2/5
Delivery with track and delivery with picture is great idea that had change. I have access block because I need call help desk but the problem is I don’t have access to talk with help desk when I need, I had been calling them for many times but they hadn’t answer back. Text messages isn’t open for me to chat with them neither.
App has multiple glitches 2/5
By Scaled Wurm
The app has lots of problems. I constantly have to fully close the app and open it again during deliveries or just waiting because the map will hang up or I can’t click on menus. Frequently when clicking on notifications either they don’t click or they open a page that says nothing to display. There are a bunch of other issues that I can’t think of right at this moment. Also last and most annoying is when I get a message at the bottom for a free platinum snack + drink. I click it and every time it pulls up a page that says no snack available. Stop taunting me with a free snack if you aren’t going to give me one...
The worst app out there 1/5
By React win
So I have driven for many companies but this is by far the worst. The driver help assists is a joke and the public should know that. Tips are non existent if you don’t have a high enough density of people your actually loosing money.
You need Support? Or you mean they need SUPPORT! 1/5
I’m on the Uber eats side of the app. I recently changed my city from Pittsburgh to Upstate New York therefore my promotion like X amount of trips for X amount of Bonus should be change for Upstate New York too right?
No. For over 14 days after driving in a new city it keeps saying my old city of Pittsburgh. When I ask for support they send the team emails and say they don’t have a phone line for drivers unless it’s live orders. However if you have an issue with the app, it seems like they’re not able to solve it. I don’t want to be mean or abrupt but if my issues aren't getting solved the only thing I can do is look for another gig app.
Moral of the story is they need more reliable support for the app not just the orders/trips.
By gayome 6969
Mostly this app isn’t bad. The only problem I had was not getting my money when due. Come to find out even though my account for was correct. It was due to not having the app updated. That’s frustrating that just because I didn’t update the app. I had to wait an extra 3-5 days. It would have been nice if when I opened the app it said please update the app.
New surges are unfair 1/5
You guys changed the way the surges are showing on the map
Now it’s much more smaller, and impossible to get it. That’s unfair, the riders are still paying the extra money though
Plus, i can’t see the surges for the DELIVERIES. I heard people got 10$ surges while I got those 3-4$ deliveries
That’s unfair !!!
Why I enjoy driving Uber 5/5
By Jayden makayla
I enjoy driving with Uber very much. I meet people from al different walks of life. We have the best conversations.
Toll roads 4/5
Don’t take me through toll roads y’all don’t pay me enough for that!
Thanks for the earnings
No driver support 1/5
By omg why a nickname
They want a photo of my registration, I sent it more than a dozen times just to get a message saying that there was a problem uploading it. No phone support. Lost out on a lot of 4th of July revenue. The app is a joke and driver customer service is apparently all on vacation.
Unsafe neighborhoods and alcohol delivery 2/5
By Teacher not a student
I simply just wish there was a way to review the drop off address not just the total miles and minutes. I’ve had several drop offs to very unsafe neighborhoods. Tonight I was assaulted and the customer stole the bottle of alcohol because he didn’t have the proper ID and bragged about just getting out of jail. This is a neighborhood and side of town i would’ve know to avoid especially at night if I was given a choice prior to accepting the order. The app shouldn’t allow customers to order without proving their valid ID FIRST then verifying again upon delivery. Once we are there with the customer it is inconvenient and puts us in harms way with angry customers.
Unable to thank for tips 4/5
Seems like most of the time when I go to view a trip detail to tank for the top the page comes up blank. Very frustrating!!!!
Can’t go online 2/5
I just started driving for Uber and I’ve been trying to start making deliveries but when I go to select my vehicle to go online it reroutes me back to the same page and asks me to select it again so I can’t go online 🙄
Really disappointed.. 1/5
Honestly I really enjoyed my time driving with Uber.. i unfortunately was falsely accused of “assault” by the person I was defending my life against. Uber didn’t like that. It wasn’t on a trip or anything related to driving. I had to defend myself and my friends life against an armed attacker and he decided to press charges against me that I’m working on having dropped. Uber won’t give me the time of day to explain my case or my evidence to show that I’m really not a violent person or ever been in trouble before. I’ve lost faith in this companies ability to help its community and drivers. I’ve never had a negative review or negative incident with a customer and never plan to. Uber doesn’t see that. Fact of the matter is i have been wrongfully banned from my drivers account because I can’t dispute my background check. Thanks for the time. Going gold and almost reaching third tier was fun. I’ve just lost hope.
Always something with this app. 🙄
Updated the app, now it’s not even telling me where to drop off, the name of the customer or any relevant information. Support does ABSOLUTELY nothing. This is not the first issue I’ve had with UberEats. Not only is this happening but I’m also not receiving Instant Pay transfers instantly, which is absolutely outrageous. I’ve been hung up on by support. Uber really needs to get it together.
NO $3 delivery 1/5
By User Lady
PLEASE DRIVERS DECLINE ALL 3,4,5 dollar deliveries,and now they convincing people it’s an extra amount for delivery with the FAKE red screen.But keeps popping in and out I’m in the red zone for 10 extra buck all I get is 4 dollars okay I had fun during covid with this back to something else.
I love Uber eats 5/5
By MZ LEEKA
I love Uber eats thanks for this opportunity
I want to thank customers for my tips 4/5
I would give this app five stars because it has helped me supplement extra income. I enjoy being able to drive when I want. During times like this when you need extra money, I am extremely grateful for the tips I receive for deliveries. The issue is the earnings section of the app is not loading. I cannot thank the customers for the tips. Please fix!!! Most of my earnings come from the tips. I tried sending thanks from my inbox but that does not work either.
عزبة النخل 5/5
By دفع في فوري
يرجي مراجعة حسابي لان كل مكنات فوري لا تتم الدفع من خلال حسابي
Lost of money 1/5
Uber know how to Make sure we don’t make any money during prime time hours
if you want to ruin your mood, work in Uber 1/5
Support Support DOES NOT WORK, liars and liars. Turned off the order and did not pay when I completed it. DO NOT PAY TO ME. THERE IS NO HELP. COVID-19 are closing, afraid of responsibility. REGULAR DECEPE in payment. humiliate drivers.
cancel the trip after he arrived at the restaurant for an order and waited (lost) 10 minutes. They did not pay me. Cheaters
Uber began to work disgusting. Deceives drivers. Does not pay for the work done. Brazenly lying, because of which remain their children. I spent my money on gasoline, on the engine life of my car, killed my wild time, used tires, health, nerves and all this for nothing .... Uber-look in my wallet and in my soul-THERE IS EMPTY .... it's you did it all. You kill desire in me and upset my nervous system.
Good, but not perfect 4/5
I started doing eats deliveries recently and so far, I’m loving it. The app is intuitive, pretty well streamlined, and makes most aspects of the job easy and pleasant.
My main complaint is that it’s still kind of buggy, particularly when it comes to the messaging feature. Aside from the situations that necessitate communication, I like to notify my customers when I have an update or when something slows down their delivery (e.g. the restaurant is making me wait, I have another delivery ahead of them, I’m trying to find a place to park, etc.), and I get compliments on my profile for great communication.
Sometimes the messenger works; sometimes it freezes and I have to restart the app; sometimes it disappears while I’m typing, several times in a row; sometimes I type a message and hit send, and the message disappears and I can’t tell if it went through or not. Also, sometimes when I get a message in the app while driving, the app reads it to me three times in a row. I can’t tell if it’s supposed to do that or not.
Messaging within the app is an awesome feature and I love it, but it needs some improvement for sure!
Uber Eat. The best app in the Planet 5/5
Uber is the best app