Very fast, pretty cheap. Should try and have a better food selection
Great ! 4/5
The app is great , the close by fees are a bit annoying though.
Terrible wait times and service 1/5
By The Penetrationist
On my last order before I deleted the app I waited two hours while the app kept telling me they were having trouble finding a driver. I live in a major metropolitan area and found this hard to believe. I called and they said right as I called in a courier picked up my food and then 20 minutes after that I got a message saying my order had been canceled. They issued me a $6 credit and as soon as I placed another order a courier was found within seconds. 3 hours later and about 2 hours after I hoped to be in bed I finally had my dinner. App deleted. Living in the Bay Area there are too many other similar services to let Uber customer service lie to me about my order.
Not So Helpful When Coming To Cancel An Order 1/5
This app is great until you try to cancel an order. I placed an order realized that it used my last location I was at... which is across the country. I tried to cancel it immediately however there was no cancel button, I then called the support number and they were not nice or helpful whatsoever.
Instead of taking my money and giving excuses maybe just have a cancel button that’s accessible? I would of paid a fee to cancel the order. Instead I paid for the entire bill anyways. Hope the Uber enjoys the food.
There’s only 2 restaurants 3/5
There are many restaurants around me but only 2 are available
Everything was great until.... 4/5
The drivers passenger ate my meal before it got to me. I called the restaurant to make sure the order was complete when given to Uber eats. They restaurant confirmed they gave the complete order to the driver, but it must have smelled so good, the passenger couldn’t resist. Uber eats credited my account for my food, but that didn’t help my hunger that night.
Great User Interface, Bad Customer Experience 3/5
I order from Uber eat regularly and one thing has been made very clear. Uber has NO WAY to ensure that your order is right or will be delivered in the estimated time. I’ve received the complete wrong and have had the estimated delivery time double more times than I can count. Uber is really great at designing a mobile app user experience. However, as the #1 company powering the sharing economy, the burden is on you to figure how deliver a solid customer experience...CONSISTENTLY!!
Nice job 👍🏻 1/5
Literally never mess up your own order bc if you accidentally press send, you won’t get your money back or the order corrected. Not through the app either because you have to call to cancel and then they tell you “lol sorry u can’t actually cancel” & “we can’t correct the address either but you can feel free to contact the driver yourself to do so.”
Bad service 1/5
I could not add a grilled cheese to my order a few minutes after I placed the order.
222 Deliveries; Customer Support Issue 1/5
My last delivery was stolen; I contacted support, told them that the restaurant was now closed for the night and my meal was stolen. Was not allowed to re order because the restaurant closed. I expected more being a regular on the app. One bad experience on both the food side and support side. There’s plenty of other food delivery apps.
I would recommend either Door Dash, or Post Mates. They have support teams dedicated to their customers.
Use Referral Code 7ZHZY for $100 in free delivery on Postmates.
Uber eats is bomb!! It is easy, thorough, accurate, and is a true heaven send in my life.
The concept of needing Uber eats may have initially seemed silly in its infancy… But now that I have experienced it I cannot picture life without it.
It actually makes more sense that I should be willing to give a tip for someone to deliver something directly to my house instead of me going 95% of the way there and then having someone bring it from the kitchen to my table.
Now I feel a lot better tipping someone bringing it 100% of the way to me while I am working, lounging, or enjoying some personal time with that special somebody.
Uber eats is not an app it’s a lifestyle.
- Uncle Rooster
Disappointing Customer Servicd 2/5
I will start off by saying I have used Uber Eats and Uber for years. So this review will reflect that.
I have watched Uber Eats go downhill fast, they do not offer any good customer service.
I will give you a few examples.
Example one, since I used this app both at work and home, I had 2 addresses, I ordered to the wrong address. Well I canceled within seconds and the next day I noticed that I still had the charge on my account. I contacted m
By Jimmy Mueller 23
Stuck at work, very nice and convenient when you can’t go to lunch or just starving. Awesome app :)
Delivery fees 2/5
These delivery fees...insane
I waited an hour 1/5
I waited an hour for McDonald’s that was literally 5 min away from me. Due to two drivers that canceled the trip. So I had to wait for another driver to pick up my food. Don’t accept the trip if you don’t want to do it. Then Uber eats didn’t even want to give me a refund. I was getting ready for work so I thought the food would be here before I got dressed but now I’m driving to get my own food. .....Horrible Horrible
Easy to use and convenient when I forget to pack a lunch or I am to busy to leave my work to pick up lunch.
I just ordered something then I went to cancel it probably only one minute after I placed the order and they still charged me for it. That’s ridiculous.
Bad delivery and drivers 1/5
By Oni V
Every single order on this app has never reached my door. Sure this would make sense if it was hard to find but I never have this problem with deliveries from other services like DoorDash and Grubhub.
The worst thing to happen was an order being given to a random person in the complex because they were too lazy to get out of their car. Hopefully I was there to see it and get my order from them.
Life saving 5/5
Car broke down....thankful Uber now brings yah food 🙌🏾🙌🏾
Don’t use this service 1/5
There are literally over a dozen other services you can use for delivery to your house for food. Don’t use this crap, they will change your delivery time and will never tell you. They pushed back my delivery by over a half hour from a place that was not too far down the street but I didn’t want to walk to in the cold. I was never informed and when I finally called it took 45 minutes for me to get them to cancel the order even though the restaurant had already thrown the food out. I called them to confirm before I even called Uber eats that they no longer had the food because it had been such a long delay. Uber eats did not apologize, did not offer any kind of credit or even acknowledgment that they did anything wrong. After everything was said and done they said they hoped that I return to use their service another day, because they don’t actually listen to anything you say and are obviously reading off a script. Customer service is appalling, overall service is appalling, just garbage.
4 locations 1/5
By Jew MaGoo
Only 4 locations I can order from. I live in a town of 150k that’s a few miles outside of Denver and I still only have 4 options. Maybe this is will cool later on
By bsy man
Best thing in the world when you can’t leave work but still want a decent meal.
Map is always off 3/5
Put my address and it directs driver to different address
Please bring it to the door 4/5
Didn’t bring it to my door last time
Save your money and patience 1/5
I keep trying different restaurants thru the Uber Eats app and am constantly disappointed. Orders are constantly wrong and items purchased or requested missing. Drivers are inept to deal with immediate issues and costumer service lack results. I find this service less than par to other company’s and suggest you spend your money otherwise. No stars for Uber Eats
Charged for items I didn’t order...check your bank statements! 1/5
By Patricias Songplay
My credit card was charged for items I didn’t order!!! I asked for a receipt and where the delivery was made. I was never sent the receipt or where the delivery was made, they just credited my credit card. I NEVER eat at Applebee’s there’s no way I’d be ordering it for delivery and I know no one else ordered because I live alone! I’m deleting this app and all information, they obviously have some thieves within the company!
0 Stars 1/5
This company just scams you. They promise a refund and cancellation of the order after the arrival time has been elapsed. Well UberEats continues to push the arrival time so they don’t want you to cancel the order and charge you without giving a refund. I spoke to 5 representatives and they were aware for extending the arrival time. One guy from UberEats told me he doesn’t care they’re there to charge people and scam. Don’t use Uber Eats they will rob you of your money and scam you.
You’re better off using Favor, Grubhub, DoorDash, or cooking at home.
If I could give zero stars I would.
Sad attempt 1/5
Good idea... (not necessarily original).. very, very poor execution in my area (northern Colorado, front range area) which is usually a hot spot for tech companies
Gracias por existir 5/5
Too expensive 1/5
To place and order from a place litterally across the street from me was almost double the price as of i was able to go across the street myself and get it...I get charged extra on every item i order, a delivery fee and have to tip the person who delivers? Not fair at all...i will not be using this service again...Its Robbery
I ordered food and waited an hour and still got no response on someone bringing it not happy and won’t use the app again
How to change cart? 1/5
Once I go and create a cart then change my mind where to eat and I can’t clear the cart and start new ?????
Uber eats ordering 4/5
Love ubereats and delivery greatly .
Only thing I’d say is that when there is no drivers in the area it doesn’t tell you that , so when I ordered it said the order was still being prepared but when I called the restaurant they said it had been done for awhile but nobody had picked it up.
By Nil neves
They send to a wrong address!
Só frustrating for us and drive
NEVER AGAIN - FURIOUS 1/5
I get it. Mistakes happen. That’s why I never left a review after the first few. But we are at mistake number 12. TWELVE. EVERY.SINGLE.TIME there is either an item missing, the complete wrong order, or the driver is rude or completely clueless. I’ve read other reviews about drivers stealing food and that makes perfect sense. There’s ALWAYS items missing, mostly drinks and small sides. It’s a SCAM and I can’t believe they are still in business.
I’ve had items not there, drivers say Oh well. I’ve had drivers leave my food OUTSIDE my apartment complex doors in the cold because they “don’t go to peoples doors”.
The app is easy to navigate as an eater... but it apparently doesn’t communicate well with restaurants and carriers.
Save yourself some hassle and spend the extra few bucks to order from FAVOR. you’ll thank me later.
Totally nonexistent customer service 1/5
By su hanj
When they say 20-30 minutes, expect to wait over an hour, have orders be lost, and have nowhere to complain or get a refund for any lost order. Seriously, worst food deliver app solely for the customer service.
Mostly great experience 4/5
TL;DR: Add a GPS function like the normal Uber app has to show how many drivers are out in the user’s area and where drivers are at before they place an order.
Love the convenience of delivery from places that wouldn’t normally offer it otherwise. I understand that some places don’t have as much of an UberEats presence as they do the standard Uber service, so I recommend a feature similar to how Uber shows you all the available drivers and their locations in your area. I’ve had to wait very long for some of my orders because of limited service and it’d be nice to know ahead of time how many people are out and about delivering before I commit to an order.
COMPLETELY UNRELIABLE 1/5
By late bill billy
I tried to order twice, for the first time... They took over an hour and a half before deciding to cancel my order. The support person swore they would monitor and ensure the next time went through so i decided to try again. Exact same thing happens, only this time I DONT GET A REFUND?????? Don’t bother with this sleazy company. This is a company that cares nothing about their patrons and only about profit.
It’s a waste 1/5
By Shar Booker
Uber eats is an absolute waste of time and money.... firmest off delivery fees are ridiculous. Second if you do order food they don’t let you know that there is no one in the area to pick up your food. What does that mean? You can be waiting for up to an hour for your food to be picked up, it arrives cold, soggy, and inedible and you still get charged. You are better off ordering straight from the restaurant and picking it up.... it’s a waste of money and totally not worth it
So convenient & fast!
Love Uber eats 5/5
Love it! 5/5
By Down with Killary Lierton
Big variety of restaurants. Works great just like Uber
This app is useless...i don’t see why y’all asking ppl to scan their card when your app won’t scan the card...regardless how many times you tried and follow the instructions....You try using PayPal which another option they have that also is a nightmare...if you’re hungry just go get your food if you depends on Uber eats you’re dead technically....
Me encanta !!! 5/5
Es lo mejor que inventaron la verdad a mi en lo personal me ayuda muchísimo muchas gracias para Uber Eat !!!!
HORRIBLE SERVICE! 1/5
I accidentally cancelled my order right after ordering and they charged me 15 DOLLARS. I called support and got no help whatsoever and not even a refund. Terrible service, got no food and yet was still charged $15. I recommend Postamtes if you need a delivery app (at least they deliver to your door).
Uber eats 1/5
I ordered but cancelled right away and it charged me as if I had gotten my food
By Makayla love this app
Ordered my food and waited over an hour to my order to be canceled horrible service
Not happy 1/5
The estimated delivery time was not accurate.
Won’t deliver even after states they will. 1/5
By Mr Tiger Singh
One hour after placing order. They cancel the order without contact or reason. Had skip lunch due to them. Don’t recommend at all.