Can’t even access the app, it’s very buggy
Need improvement 2/5
You need to fix the app so you can select the way of the Load
Whenever it’s over 42,000 pounds even if the load pays $10 per mile we will never take it
Routing filters don’t work! 3/5
When I choose not to see load bundles, I still see them. Very annoying and time wasting. It discourages me from using the app. I will never book a bundle. The filters used to work, now they don’t. Please fix this issue.
Updated version is not showing load properly 5/5
By bobby ghotra
I have updated my app and it started not showing load information. Looks like phone screen broken. Then hit on the load its shows proper information. Uber need to fix this.
What kind requirements uber freight need to start using the app service
To long to pay 1/5
By werner driver
Always same answers take to long to pay
Uber out of money haven’t paid for my load over a month has passed 1/5
Uber out of money haven’t paid for my load over a month has passed where can I file complaint against them
By nj carrier
They used to be good.
They making the app worse every day.
Every new update is worse than before.
User Friendly App, Not So Good Rates And Scheduling 3/5
By A CEO Named Zeke
The app is really good to quickly book freight. Sometimes the rates are good. Other times, not so much. The brokers are terrible at scheduling loads. One day trips scheduled over multiple days. They will cancel a load on you in a heartbeat for a random reason. You cancel on them, you get fussed at and written up as if you actually work for them. This is mainly for you guys that are just starting out with your authority. After other companies start giving you better freight, make the transition.
Unable to upload bills after completing load. 1/5
With the newest update that was done a couple of days ago the filters issue has not been fixed and they added another problem. Now if you show up to the drop-off it recognizes it, removes the button to say completed and leaves you with no option to add the POD.
Have never got it to load 1/5
Sorry but this app needs some work.
Been using Uber Freight on my PC flawlessly but can’t get this app to work
Cheap freight 1/5
By Seee b
Uber freight making 65% from every load and o/o have no choice to negotiation.say no to cheap freight.
Say no to cheap freight 1/5
By wow jyst wow
HORRIBLE SYSTEM THEY ONLY LET YOU BOOK ONE LOAD A DAY. HORRIBLE HORRIBLE
Cannot login 1/5
I use the service via website, but cannot sign in with the app. It just freezes and gives me some error text under the textures, that I cannot read. Awful.
Signing in 1/5
Nothing happens after I sign in. I’ve tried hopelessly to get it running. Application It’s not working. 🤷🏼♀️
Was working fine until... 1/5
App was working just fine. In fact, it was better than most apps out there... until I updated it.
Now, I can no longer “tab” through loads with multiple pickups/drops to see pick/drop order.
Also, I cannot click on any reloads if there are 3 or less reloads. Only if I click on “see all reload options” (option that is only there on 4+ reloads) can I actually see the reloads.
Not sure what the thought process was to change these options and make life more complicated.
Addresses showing incorrectly now. Need to put address into GPS manually. Otherwise you end up at a completely wrong destination.
Can’t get past get started screen 1/5
Title says it all. Can’t get past let’s get started screen.
Needs some improvement 4/5
The app works good. It needs a button for “LOADED” and “UNLOADED”, like some other brokers have on the apps. That will tell you the status of your load, and not just a location where you are. And will eliminate annoying phone calls from India where they can’t speak English without heavy accent. You have no idea what they are talking about.
Like many reviews mentioned here, the customer service is the biggest problem with Uber Freight. It’s impossible to resolve any issues with a load no matter what the issue is.
No help at all. 1/5
Won’t even let me log in and when I call to get help they don’t even know what to do. They say they will send me a link to get logged in and never did. Far as I’m concerned they need to get their stuff together if they want to keep business going.
By GUVE MY MONEY BACK!!!!!!
The developers don't even read what people write like one guy wrote "there are many bad reviews but thats not my case" and nothing more and the developer wrote "thank you for your review that helps us improve that app.....
Fake bidding button 1/5
By eld mendate
If any one win bid comment here.
I increased $5 they rejected my bid eg: 1200+5=1205
After 2 min they increased rate $1300 should I laugh here on fake Uber
Deactivated account 1/5
Hi, yesterday I did a load with Uber like a normal thing but today I got deactivated account, reason? No one knows anything at the support
Problem signing up 1/5
Try to sign up and It gets frozen on the screen with the lets get started button. It won’t let me do anything ? Anyone else having the same issue?
Bad Customer Service 1/5
By im the best driver
I’m giving one star because I can’t give zero. To the drivers who work with Uber freight: good luck because no one will ever help you. I had a problem with a load and I wasted my whole day talking to customer service but they did not help me or know what was going on. I kept asking to speak to a manager but they wouldn’t connect me with someone who knew what they were doing.
Very low rates .. 1/5
Very low rates ..
Uber Freight uses your ELD data... 1/5
Uber Freight uses your ELD data to provide your analytics (one of them being location) to any 3rd party as this wish. Isn’t that why we use your Uber app so you know where we are at all times? Read section 8 of the new carrier agreement. You can email Uber and they will turn off that function stated in section 8 of said agreement. Read the whole agreement very interesting material on how Uber wants to use the Carrier data. For the time being I’ve had my drivers remove the app from their company iPads and I’m not picking up for Uber Freight. I need to investigate into this with my lawyer before picking up any more loads. This feature should have been an opt-in by the carrier...not an opt-out by the carrier. No worries though let’s see what the FMCSA has to say about this new feature of Uber Freight.
Can I use a Box truck with Uber? 3/5
By Quality Assured Logistics
Does Uber freight allow 26ft Box Trucks or only tractor trailers?
By warsan boy
It’s easy booking no hassle but solving problems is not good at all they never call u back .no manager just costumer call center can’t do nothing Just waste of time .
I guess Uber freighter management should do something about cause time is money .
I honestly keep holding up with you because it's easy to use your app, but already and had several against time with you, first I have taken off cargo when I've already been in place to lower the price or you get to a place to pick up a load and it's not the address, then I spend 15 days with a burden for negligence from you not matching the delivery quote and they were so informal that I was not paid compensation for the load, I explain in more detail, I pick up a load at Fort Worth TX I had another pallet pickup in Coppell, TX EL 6/29/2020 and delivery at Wilkes Barre, PA on the 7/1/2020 for problems in my truck I could not reach the delivery time arrived that same day but later , I was scheduled new appointment for the day 6/7/2020 I was waiting 5 days for delivery call many times to see if I did not spend so many days there and I never got an answer, nor never contacted me, well I arrived the day 7/6/2020 for the deliver and when I was told that the load I picked up at Coppell TX I had no appointment I called them back and it was by pleasure again they never contacted me and gave me a new appointment for the day 7/7/7 13/2020 I had to wait until the 13th call to be given compensation for being 15 days with the burden and I was denied and they were so cynical that they made me responsible for calling and asking to change the appointment, when they are the ones who can tell you whether or not you can change the appointment , explain to them in all the possible ways that they were responsible because I was there on the 6th for delivery but they forgot to schedule the other load I had and only made an appointment, but well I hope that the injustices they do with the drivers continue to do well
Fraudulent business 1/5
By stone buddha
I booked load (Rexburg IA to Los Angeles CA) and then verified from broker to change pickup time from 10 to 11:30 and arrived shipper 11:10 as promised. The shipper is closed thrift store and nobody here. I spent hours to call broker/shipper and always be told to stay and wait. After 5 hours waiting and finally got the information the load was rescheduled tomorrow and was given to another cheaper carrier because I were late today. I believe they are maliciously waste my time as backup, at same time looking for a cheaper carrier. It is really a fraudulent business.
Love it 5/5
Love the app easy to use
Error app 1/5
By Rayan Pabla
Most of the time if try to search load. Massage pop up something went wrong ERROR. Even if i search with wifi connected or cell phone connection. Uber need to fix this issue. My other friends got same issue.
Lied about load weight and terrible customer support 1/5
I booked a load through the Uber Freight app and on the app it said the weight was only 10,000 pounds. When my trailer for this load was loaded, the weight was 44,500 pounds. I called them and they said that they would take care of it. When I finished the load, they are now looking for a scale ticket from me even though they didn’t tell me before scale it. I was not over my truck’s weight capacity and could scale 44,500 on my truck no problem. The load was from Philadelphia, Pennsylvania to Cleveland, Ohio. I went with Pennsylvania turnpike which charges based on weight. Had I been at 10,000 pounds I would have only been charged $100, but I was charged $250 because of the false weight. Their customer support is located outside of the United States in some foreign country. They have no idea how trucking in the United States works, their support is below zero. I am canceling my contract and will never use Uber again because I can’t get in contact with anyone in the United States that knows how trucking in America works so they can actually help me resolve the issue.
-Freight Star LP
Doesn’t work at all 1/5
If I could give this app zero stars I would. Upon initially downloading the app and trying to create an account it would not complete. I created the account from a computer instead. I now have an account and have several shipments completed. But still cannot use this app. I log in and get a screen that has an error message that cannot even be read because of the configuration of the screen. Absolutely useless.
The cheapest loads 1/5
They never pay for cancelled loads at the shipping location and the price for loads it’s too much cheap.
Doesn’t work 1/5
By Grimnir Stormcloak
I can open the app but that’s it. Won’t let me even click the get started button. Ridiculous
Started Out good 1/5
By why so shady
I use to hear good things about Uber Freight, but as they progressed, they’ve picked up all the bad habits from the industry. Like reducing detention pay from $75 an hr to $40. Low balling rates with no way to negotiate because customer service agents are from Bangladesh, Columbia or wherever else they can land cheap labor. There is nothing short of collusion between these major brokerages. They set the prices they want to pay us. Take it or leave it. Guess what, I’m leaving it and your app in the trash where it belongs. Taking advantage of essential workers during a crisis is the most despicable thing a company can do, especially when they’re filling their pockets. Shame on you. Will never use this app again.
Cheap loads always 1/5
By i j sekhon
Always offer 30 to 40% cheap
No human working in dispatch
Redundancy of check calls 4/5
By Travel brain
Let me start with saying “I love Uber Freight overall & their App.” To me Uber Freight has cons & pros. However the later exceeds overwhelmingly the first. In this review I will mention only two cons which I think will it will need to be corrected/fixed and to be corrected now .
The first is the check callls “text/email/phone call) : In my last couple of loads , I received calls , emails & texts inquiring (my current location, how many miles out am I from the shipper or receiver, what are the in and out times, what’s your ETA?.) and don’t give me wrong, All these are legitimate questions which are crucial for running a trucking business. However Uber Freight has put in place one of the best freight platforms in the market, which already put ALL those answers but one in their “Uber” fingertips. The only question which I believe is not redundant & appears to me a fair question is “ What’s you ETA?” Because Uber can’t know if you have a plan to stop prior than the Pick/delivery. So in this case I would advice UF to add this feature to the app which drivers can submit their ETA. This will contribute to execute most of the tasks seamlessly. Remember! Many O/O and small fleet owners “including me” chose Uber freight over the competitors , because of the simplicity and to find a freight is almost effortless “no phone calls involved”. I personally I give UF an access to my location ALMOST 24/7. Additionally the three hours before ANY stop “pick up/delivery “ is MUST for me to provide my location - that’s almost 90% of privacy but that’s alright.
Secondly blocked reviews/ratings “unclickable to see the details) of shippers and receivers: in some of the facilities, you can see the number of ratings and reviews submitted however you can’t view the details. I think this was done after that facility requested “from UF” to hide some or all of thier reviews “ I could be wrong on this “. Anyway please remove these restrictions from viewing consigne reviews.
NO DETENTION PAID,POOR COSTUMER SERVICE 1/5
Poor costumer serice,call them many times to figureout some problems...never resolve the problems just promises!!!
Also it’a very dificult to get detention from them!
Load Weight is changed but Uber pay you the same price 1/5
By delete uber freight
Yesterday I booked load for 19,000 weight but after It loaded my truck when I checked the Bill of loaded the weight is 43,000 lb. it isn’t the same weight what they posted on app. I called uber but I didn’t got respond or solution for 7 hrs finally the called me and told me we(Uber freight) do not buy you extra money for the extra load this is the way how it works Uber freight. The rapped me and I left with empty Pocket. Don’t work with Uber freight please, always the took you advantages, the poorest app ever, load heavy weight, to got solution need 7hrs on shipper. Bad customer service even they don’t speak good English. You have to delete Uber freight app right now before rapped up next🌶
Too low but.... 2/5
The freight rates are too low. I love the platform not dealing with brokers on the phone. Wait time between loads is bad. Those appointments should be open window unless you can reschedule appointments 10 hours is too much in my case. You need a ‘bid option’ fuelsurcharge and something for deadhead miles.
Worst app 1/5
20 minutes trying to reset password finally deleted after never getting email
short pay... 1/5
book a load for $830...
after we deliver the load they told us that there was a mistache in their system and this load pays only $680 and they paid us $680 only...
how that works ???
By Rayman 123
Search radius 300 miles , I need 150 max
LOW RATES 1/5
By By angel
Dirt cheap rates for carriers. Should be ashamed.
Say no to cheap freight drivers.
No care for driver only greed stay out the industry and focus on delivering food should be ashamed of yourselfs and the government should be to letting such a corrupt company have so much power.
exagerado bajos precios 1/5
By RPR TRUCKING
exagerado como bajaron los precios ultimamente 800 a 1000 millas por $450 sin ponerse a pensar que nosotros hacemos el viaje y volvemos vasios osea que hacemos de 1,600 a 2,000 millas por $400 o $500 y eso tan solo da para el diesel y talves el peaje, No estan valorando nuestro fuerzo que andamos arriezgando nuestra salud y la de nuestra familia, necesitamos trabajar pero tampoco vamos hacer el trabajo de gratis, tomen en cuenta que muchos owner operators estamos pagando el truck, el seguro de truck, trailer y carga y el diesel y las rreparaciones del truck, que les pasa mejor digan que les hagamos las cargas de gratis y ya ustedes cobrenlas y quedense con el pago por esa carga y nosotros les trabajamos de 14 a 16 horas sin contar las 5 a 8 horas de espera que en algunos warrehouse ai que esperar, No le hechen la culpa al corona virus porque trabajo ai y demasiado pero a ustedes lo unico que les importa es llenarse la bolsa ustedes y nosotros que somos los que hacemos el trabajo no ganamos nada y andamos arriezgando nuestras vidas, de que nos sirve seguir asi, mejor no hago nada pero no les voi a rregalar mi trabajo