You do the search settings based on deadhead and equipment . When you look back in the app after 15 min, settings are going back to “ suggested” and all the equipment you actually don’t need to see. You have to set up the search type you need again. I choose dry van only, for example. When you return to app , it goes back to all kind of equipment, and shows you again loads located 300 miles away. Nobody on their right mind will deadhead that far away. You also don’t have anymore the option to bid. Lately because of all these , I am not doing anymore business with Uber Freight.
Option to chose trailer not saved,option to chose single load not working,no option to chose radius,no option to see loads by deadhead
Cannot get a hold of anyone!!! 1/5
By Thach Trucking
I’ve been calling in for 3 days now and cannot get a hold of anyone. Doesn’t matter what option I press. Also tried emailing and texting. Very frustrating.
Dear Uber & Lyft,
Ride hailing companies like you have fundamentally changed the landscape of our transportation system. But not all of these changes have been positive.
I urge you to become true leaders of change in the fight against climate change and pollution. As you know, transportation has become the leading source of carbon pollution in the United States. We cannot tackle this problem by increasing the number of rides in fossil fuel powered cars.
The negative impacts of ride-hailing services, including congestion, pollution, low quality jobs lacking living wages or worker protections, and transit decline, disproportionately impact low-income communities the most. New research has shown that congestion has increased in large cities where Lyft and Uber operate while these services have simultaneously reduced transit ridership in nine major US cities, including the three biggest. Not only does this increase in vehicles and decrease in transit use lead to more pollution, it also leads to more smog and soot, which exacerbates health problems such as asthma.
I urge you to achieve a goal of 100% clean rides, ensuring that all company- and driver-owned or leased vehicles are electric by 2030, in addition to working with mass transit in meaningful ways instead of competing with it; incentivizing shared rides over single-passenger rides; assuring all autonomous vehicles are electric; and committing to treating your workers better and paying them a living wage.
I am asking you to take bold and fast climate action to be a true leader in our much-needed transition to clean transportation choices.
Luna’s trucking 5/5
Uber Freight needs to get more Reefer loads otherwise it’s a good broker to do business with. 👍🏻
I like how the app works. 4/5
Many bad reviews on here, but that has not been my experience.
What I like!
Paid always in 4 days or less. Free quick pay also. Have been paid for all detention requests over the last year, only a few times was I detained though. Only have had two loads canceled in the last 12 months from Uber, but it was while I was on another load. So no big deal. Actually found a better load both times. Have had a issue with 2 or 3 loads on incorrect PU#s, but was resolved in less than an hour every time. Was called back by the agent handing the load. Have always been professional with me while on the phone. Love being able to research shipper and receivers before I book the load so I can avoid place that seem like a pain to deal with.
Never had a issue in 12 months of the app crashing or not working properly, but I do use a iPhone.
What I don’t like.
If the app is on and running, getting check calls from someone in India that I can not understand is annoying. I’ve always turned my phone off at night but I do notice missed calls in the middle of the night while on my 10 hour break. So not to bothered about it, but seems kinda of stupid to me.
Drains battery 2/5
By Mr. Been
App works fine. But why location has to be on when I’m not under a load? If you look at battery usage, Uber Freight is on ways #1.
Looking for loads 2/5
By Ryder Central
Could you finally make visible “reefer/van”loads on “reefer only “ feature!
I must use “any” feature wasting my time to find “reefer/van” or “reefer” loads available.
great company to work with
Check calls 1/5
By My white dog
Location is set to always track on your app. Yet you request two to three check calls from me daily. Again app is always running. Ya hear? It’s always running. I’ve stopped answering your calls for support updates because you fail me Everytime I have an issue with shipper or receiver. I report the issue and you say don’t worry sir someone is working on it and after 4hours no one calls. No one. Then next load no ones at the receiver for the 7am appointment. CAlled you guys to ask you to call the receiver because you didn’t give me a contact and your rep says they can’t call the customer either. Huh? What the hell. So long story short your app doesn’t work like you think it does nor does your support while hauling a load. Your check call support from me will be equal to the support I receive from you. I’m at 100% for all my loads I move for you and you should be nothing less than that either. Your platform could be so great but your management doesn’t care about it carriers. Even the people at Uber that respond to the comments made here always say the same thing “reach out to us at bla bla bla. Drivers reach out all the time to your support and it falls on deaf ears. This is how companies die.
Overall Bad Service/ Would Not Recommend 1/5
By BSR TRUCKING
Whenever I am picking up a load they always have the wrong address and I have to go further than the address provided to actually get to the pick up location. Every time I have made an complaint they always blame the driver. Every time I have booked a load the weight was 42,000 and when I reached the location the shippers said it was 45,500. When I told them I can only load 42,000 as that’s what Uber told me but when I told them this they said that I would have to pay for cancelling the load. I even have proof for this. Highly would not recommend to any drivers!
Pay detention 1/5
They make fun of the drivers, they don't pay detention hours and they don't respect the e-book, they don't count if you're late for bad weather or if there are accidents just closing the account, they're pathetically dishonest.
By PDS trucking llc
Uber call you 4 or 8 hours before your appointment time just because they want to k ow were the hell i am??? And my location in on! All ways calling me when im trying to sleep! They have to send you a msg and we answer when we can
DOES THIS APP WORK ON WIFI I CANNOT OPEN IT ON MY IPOD
Horrible/Greedy...what a joke. 1/5
By H&M Transport
Arrived 30min early at Shipper for 1pm appt. Got out after 7pm. Thats 4hrs at $75hr=$300. Shipper messed up, loaded me the wrong product, had to unload then reload again. During this time uber kept calling and calling to get an update. I was in contact with them 30min before hitting detention and the rest of my time at shipper. I did everything legit in order to get that detention. Checked in on the app, called support to notify of detention starting, and shipper also clearly stamped, marked and signed my in/out time. At Receiver same thing, 4hrs there. So thats 2hrs detention. Once again I kept constant communication with support team, since this load had to be delivered the night before, but due to me burning 6hrs at Shipper didnt make it. Once delivered I pulled out of receivers property and uploaded my BOL with all times clearly marked, along with detention request. Received an email confirming of my detention request right away. So waited a few days for my direct deposit. Noticed no extra money for detention!! I call support, and whats their response? “We’re sorry. You cant claim detention after 24hrs of delivery”. How am I suppose to know they’re not going to pay me? It takes more than 24hrs to get paid. By the time you notice there’s money missing its too late. All they said was “heres the detention link for next time”. Really? Bunch of thieves, scammers.
Something Has Changed 1/5
When I started working with Uber Freight in 2017, they were awesome. Over the past month (JAN 2020) they seem like no one and nothing they do is in the same page. They changing they policies to meet the national standards they say! They started to call in the middle of your eight (8 hr) hours break asking for a status on the load, are you gonna be OnTime, how many miles are you from your delivery. I could just send them a status update on the app and it must trigger them to call you 30 minutes later to ask the exact same status you sent using the app. I thought that was the purpose of the app. I complained about it and they started calling and texting me more, as if our breaks don’t mean nothing. They really need to get back to where they was when I first started to pull for them.
Rates have fallen dramatically 2/5
What a joke 1/5
Easily hands down the absolute worst load board. Both loads and runs are a joke. Uber has to be taking well over 30%. Complete waste of time. Deleting. Even their responses are a joke. Anyone who uses this gets what they deserve. Screw Uber.
bad loads, bad customer support. 1/5
All loads, on delivery will be wait 5-6hr. Payment is bad.
If you need fix problem, support don’t know what is do.
Forget about all you detentions.
App doesn’t work on iPhone 8 1/5
Error message. “cannot get/sign up carriers”
Love Uber! 5/5
By C Yoel
Love Uber freight app, better costumer Service that Convoy! No problems paying detention.. no problems paying TONU!
I will like to see more loads to get more loads with Uber!
By wow jyst wow
By far one of the worst brokers now!. The only reason they were worth dealing with was because of decent rates but now with rates crumbling and the bad costumer service! NO THANKS!
Low Rates 3/5
• recently I’ve been seeing loads for $50 on your loadboard which made my jaw drop
• If the shipper says that the load was cancelled and I have exceeded my 2 hour wait time, don’t expect me to keep waiting at the customer for free without eligibility to accrue detention until you can award a TONU.
• when you book a load and want to book another load. After booking the first load the app refreshes and UBER hides the rest of the loads that were shown initially.
I like the app a lot! 5/5
App is great! Can you guys put Power Only loads, too?
The worst loadboard app 1/5
By Kotor Varos
The app constantly shows you loads 200-300 miles away. Even when you try to sort them by deadhead miles you still get weird lineup. You could have a load 10 miles away but you won’t see it. Horrible app experience.
Support is zero 1/5
Support do not speak english ask questions that are just for stupid, call in a time that is by no means ok. Etc...
Uber freight is completely use lesss!!!!
When you over weight or have any kind of problem
They dont answerr the phone for 2 hours
Bad, greedy company 1/5
I’m hauling Uber load and I had to deliver today December 27th but hwy58 is closed and I have been stuck here for 15-20 hours, instead of paying detention one lady from Uber called me and saying that I can deliver this Monday and they are not going to pay me anything. What a joke ? Why would I stuck with 640 dollars load for next three when i can make couples thousands in theses couple of days. Last she’s threatening me and saying she’s going to close my Uber account if I don’t deliver this on Monday with a same amount. She’s probably doesn’t care bcz she’s in the office not on the road so it’s easy to threat from office. But all I asked is detention. And she’s threatening me instead of paying detention. Pls close my account I don’t care. I request everyone’s pls get good price if you haul any load for them. Uber is doing bad business.
Not great 1/5
You don’t have the option of bidding and there is no one to talk to about rates. When you call to ask for a different rate they say we will bid for you but they never call to let you know if they have a different offer or your bid was rejected. This is trucking industry it’s a store or car dealership where they have signs that say take as is. Trucking industry should have a room for negotiation. With bid I’ll probably rate you guys differently
Very very poor communication 1/5
By f&h trucking
I was delivering a load and I have rejected 36 kiss because the expiration date is not good I couldn’t even solve this problem I have the product two days on my truck
I reach out Uber freight no one could help me they just said they waiting on a customer they should have their own respond
Horrible Carrier Customer Service 1/5
I agree 100% with reviews of bad customer experience. Uber is set up now as a uneducated call center. No professional dispatch people. They follow a script, if you fall of that script they are stumped become rude and offer no way of speaking with someone more educated in trucking. I think it’s insulting to deal with a broker like this. They started out so well. Now either success has taken its tole on this company or they can’t keep up with their growth. Judging from the huge financial hole Uber is in I don’t think it success. Listen up Uber Freight, as said from others here, No Carriers means No Uber Freight. Stop treating carriers poorly. This is our industry and we demand to be treated with professionalism and respect. That former Chicago mail building will be awful quiet if you continue this current path.
This platform crashes 95% of the time and often won’t get you signed in, even with the best internet out there. “Sorry there was an error. Please try again later.”
How about fixing this before I stop using your service. Possibly the worst app I’ve used to date.
Uber fright is very unprofessional!!!!! 1/5
By jumbo 85
I have been booking my loads for two years from uber fright,
Just overnight my account was closed without any reason or previous complaints, or emails,
When I call in all agent are clueless,
The company needs to improve communications with carrier,
Terrible app that will make you lose money! 1/5
I wouldn’t even give one star. It is so difficult to work because the load you booked will randomly disappear from your “my load” section. Impossible to talk to anyone from support because they resourced their work to over seas and most don’t speak English or heavily accented that I cannot understand a thing they are saying. I had my driver sent to a location they provided me with for the app to stop functioning and the load disappeared from our “my load”. Overall, I am losing money and time for using Uber Freights. Save your time and use DAT or 123 load board.
Lack of knowledge 1/5
Unfortunately Uberfreight does not count on an experienced team that is used to delivery services. When hiring the service, they expect you to know all details about equipment that will be necessary to do the work. Tried to use the service, talked to the transportation company that was hired, heard complaints about Uber and had to hire somebody else to do the work.
Constant issues 1/5
We can’t get through a week without an app issue. Whether it’s “error finding loads” or “something went wrong” or “can’t connect to servers.” It’s always multiple devices, and we always keep the app up to date. I have sent emails and logged phone and messenger complaints and always gets told it will be notated or passed to the engineers yet there’s always a glitch. Two days ago the driver had the app continue to force close when trying to submit a detention form which caused extra time on the phone as well as delayed processing of payment. Today’s latest was not being able to decline (or accept) a dispatched load within the 30 minute window, or even click on the load to get a load number. More phone calls. Hours later we started seeing loads marked as “assigned” with other driver names not with our company, are now we are totally unable to search at all!!
They need fixing app
Sort by distance or price not work
Can’t set range
No offer button
Guys you need work with your software
Check Convoy,dat,truckers edge, jb hunt,etc...
They have good app
Horrible service 1/5
The most horrible service ever! They are OK if you don’t have a problem with the load, if you have a problem, be ready to wait at least 5-6 hours to get a decision.
Have never got it to load 1/5
Sorry but this app needs some work.
Been using Uber Freight on my PC flawlessly but can’t get this app to work
Terrible customer service 1/5
Our company was not paid for over a dozen Uber loads. We have been attempting to work with customer service, but they do not respond to our emails and the phone reps haven’t been helpful. These unpaid loads really hurt our company.
Not good 1/5
Messing up the trucking industry!! Horrible load rates!!!
My Loads - Past Loads error 2/5
Please fix the option to look at past loads. For over a month now I cannot view this option. I’ve uninstalled the app several times and reinstalled and had the same results. I called tech support no help.
Convenient but cheap freight 2/5
By Union Ace
If this is your main resource for freight you are probably on a fast truck to bankruptcy
Customer service 2/5
By NTI 1201
The customer service is at the border of being horrible, before we had an option to put an offer on a long, where now it is not available any more. I will not put more than 2 stars until I see improvement.
Owner Operator 3/5
In general is not bad, but is really bad communication with brokers.
No option to make a bid. Any time you have to speak with someone who doesn’t have any idea about and they make a request to broker who is never respond you.
Guys make a bid option too.
UBER DOES NOT PAY DETENTION 1/5
1st time, the showed the amount owed for detention but I did not receive any “official emails” or the “retacon” so as soon as I told them about the issue they fixed it by erasing it from my view; problem fixed I guess.
2nd time, Very conviniently the option to submit docs go away during detention.(this happens often) then it turns back after the 24hr limit to claim detention, also these people never know when I made my delivery, do they not have the appt time son their screen? They’ve told me I made deliveries on the day before, when they are the ones calling me to request updates.
In conclusion, Uber is great for water loads that’s it, Quick $200 $300 loads, it’s not for real truckers, you won’t make money here
This app has incorrect data collecting I picked up loads on time or knew the shippers that had no issues with anytime pickups usually open appointment !
But they banned my coming for not being on time because I switched drivers who wound pick up loads but were always on time but they banned for small reason which wasn’t even true
Few of my drivers
Have. A flip phone where they can’t even download the app to track still rediculous hold times are 40 mins or more most of the time never reply back on time even do driver is stuck for whole day
Uber unresponsive 1/5
By Mad at facebook
Uber won’t let us login to the software to test without full credit check, and has been unresponsive in the weeks since we submitted our financials.
Dont do business with uber freight