Abandoned us for ride to airport at last minute. 1/5
Scheduled Uber XL for 4:40-4:50 pickup for ride to airport a week befor we were supposed yo leave. On 4:53 of the morning of our flight, Uber notified us no June was coming. So now we stuck paying for short term airport car parking to avoid missing out flight for 3 weeks! You have literally cost us hundreds of dollars! Unacceptable!
Great app! Great experience. 5/5
By Alex Marinov
I’ve used Uber since the early days of sending a text message to get a ride. It’s still my go to ride when I land somewhere around the world. Nice to see it evolve into other services through the years.
0 stars 1/5
This company is a monopoly and should be dissolved. They make it impossible to afford getting home. Boycott Uber and Lyft.
I’m so disappointed on you Uber. I hope I get a car very soon.
Very understanding driver 5/5
We booked an Uber to the airport and got half way there and our flight was cancelled. Our driver was patient, he pulled over and waited until we booked another flight. He then took us back. Thank you for your kindness. Will use again.
Insanely overpriced 1/5
This company is a complete joke. I tried to get a ride for my dad and I for Father’s Day, but was astounded to find that uber wanted to charge me $48 for UberX because of “increased demand” on a Sunday morning at 5am, for a three mile drive. I deleted the app, installed Lyft, and got the same ride for $18. Uber is using surge pricing as an excuse to charge more when they see fit, regardless of supply and demand. Not going to use this company again, and I recommend whoever is reading this does the same
Drivers won’t accept the pickup 1/5
Drivers won’t accept the pickup, so the app stalls or says “this is taking longer than usual”. When I click cancel, I get an email later telling me I won’t be charged for cancelling this time. The insinuation is that I will be charged sometime, even though it’s the Uber drivers who never accept the pickup. Pretty lame. I also don’t like the new layout - I downloaded the app for ridesharing.
Unnecessarily Complex 1/5
Especially with regard to getting support. Giving Uber your money, by booking or by ordering food, is super easy- it’s when something goes wrong that you have to deal with is. At this point, I’ve been using Uber on and off for years, both the Uber Eats service and the service for rides, and neither has provided consistently positive service. My ride-partners are seemingly not verified for hygiene ahead of time (some pictures look great but I shouldn’t have to ride around in a foul smelling car because it was recently vacuumed), there’s inconsistency in the ways the GPS system in the Uber app directs people to go (for instance, I have to constantly tell people that the GPS is trying to direct them to a closed, private road and they should take a different route instead), and the price fluctuations make it harder to stomach the remaining difficulties in using the app. Not for nothing, either, but it is mid summer- I MIGHT NOT be wearing a mask when I call a car but I’ve never been unmasked in a car so it’s frustrating and distasteful to tell me you’d like to “make sure”- I’m not a child, I’m fully vaccinated, and I wear my mask on rides.
Please improve your processes overall, ensuring it’s easier to contact people for support, and maybe you’d have fewer 1 star reviews.
Going down hill 2/5
Before the pandemic Uber was great. Now it is all about the money. I get they probably took a big hit during the pandemic. But a ride from Ohare to Chicago is $62 when Lyft is just charging $53.
Also if you want to try to save money and plan ahead that service is also terrible. I had a driver arrive early when I scheduled. Just for them to cancel and take 20 minutes to find me another drive. In a major city getting a car should never take that long.
The one other time I’ve used Uber recently it costed me and $60 for a 2 mile trip.
Worst agent support in history 1/5
If you got an issue, pray the automated system can solve it because the minute you engage an agent: they will provide NO HELP! They won’t even read the message.
I got many claims and not 1 has been resolved. Then I have a month writing that Family profile stopped working properly and they just reply with “update the app” stuff. Me and my family are done with you condescending mindless half humanoids.
Stop taking Uber 1/5
Everyone stop taking uber. Uber is spoilt. They charge way too extremely these days. That’s o bad !!
Another data preying bouncy app 1/5
The app essentially does what it says, so for doing a basic job well I can’t argue with it being 3 average stars.
The problem is that when you open it you have to really look at the front page to not press one of their “upsell” buttons. They have their other apps and services far more prominently displayed than the product I am paying for. I think this is to manipulate you further into their ecosystem. So a big zero for that.
In an effort to try to keep you from closing their app so they can track you while you’re not using it they make it “bounce” out of the way when you try to close it on the tab view. This causes me to waste a lot of time because it does this 3-4 times before it lets you close it. When the white line shows up on the bottom it will finally close. This doesn’t happen with most other apps. I assume it is to keep it running in the background to track movement and other behavior.
So another big zero for that.
Tipping. I am a generous person. I like to tip a lot. I often tip 100%. Because I can. Because if you’re driving for Uber the odds are you like money. Guess what? I can’t tip more than 30% because the app doesn’t allow me to. Why? Yet another big zero for the app.
Hidden Surge Charges 1/5
They tell you the rate is a surge rate but don’t tell you they’re adding an extra $40 to your rate separate from the already elevated rate. Disappointed on not only their inability to be upfront but their customer service is terrible forcing you into specific FAQs with no way to contact them.
Cancel every time 1/5
By Becky C#1
Uber never fails to cancel ten minutes after I am supposed to be picked up. Great job uber😐 Use lyft instead or walk. Honestly walking is quicker.
Every driver cancels 1/5
I got Uber because People was saying it good I had try getting a ride but every time I get a person they all cancel it was back to back canceling it was 5 non show up and it made us miss our Father’s Day reservation we both was upset and mad never going to use this again
Schedule a ride is BD 1/5
The schedule feature on this app does not work. They send you a confirmation email and nothing else, cars never show up. I’m going to miss my flight because of this. No available drivers, why even take my reservation.
Uber has gotten ridiculously expensive! They try to charge almost $50 for local! I work and live in the same neighborhood and every morning these uber prices are through the roof! They were good at the beginning but now you’re better off calling your local cab service unless you’re willing to pay double.
Scam & hidden fees 1/5
By hector bello
On JUNE 20 2021 I ordered a Uber, the price was shown as $116.00 Thought nothing of it after we came back home from our trip I opened my phone to see I was being
charged $429, I just felt like I was being scammed as I agreed to pay the price I was shown, ( $116.00) not $429. I was charged with a “surge fee”. Keep in my this is my third time using Uber. I paid what I was shown with on all my other rides. But this time I was charged EXTRA ( $313.20 ) not even knowing what a surge fee was. I WAS NEVER TOLD I WOULD BE CHARGED EXTRA (SURGE FEE). My Uber driver never made an extra stop nor did we experience traffic during our trip. We thought we where just going to pay what we were shown. ( $116.00 ) Not a $429.20.
Poor customer service. 1/5
Did not resolve multiple trips.
No Drivers = Skyrocketing Prices to Users 1/5
Price went from $31.00 to $102.00 in seconds after the app decided to not take my alternative selection of payment method. Absolutely ridiculous.
By Dayna D.
Price instantly doubles from initial estimate. 1/5
This is a scam. Every time I am ready to book a ride I hit the price then it returns oops something happened then the price is doubled for the same trip. Just a scam.
It’s great I’m a huge fan
Doesn’t pay drivers enough 1/5
Barely works majority of the time
Before the pandemic Uber was really good with the prices but now OMG the prices are RIDICULOUS!!!! I remember I used to pay from Bronx to Long Island $70-80 now they want to charge $115-$138 common Really!!!!
Don’t trust the promotions! 1/5
Even though I met all the qualifications, the vaccine promotion wasn’t applied. When I reached out, they didn’t resolve the issue or give me an adequate explanation. Use Lyft instead... they have cheaper prices and better customer service.
Poor help/customer support 1/5
Everything is fine, if done accordingly but the team & staff is absolutely unhelpful. They’ve gotten so big & popular so they cut out phone call support or active live agents. Tried to settle a dispute but no one was considerate & basically overcharged the bloody devil out of me.
wait time 1/5
This was never an issue in the past but in the last year every uber i take has me waiting 20 minutes just to get picked up because i get connected to driver making a delivery in another city!!! and this consistently happens even after canceling multiple times.
Not good 1/5
Uber is getting to be to expensive local rides have ridiculous price I’m starting to not like uber I hope they fix it or I’ll have to delete my account
Overcharging and NO REAL HELP! 2/5
I’ve been charged $20 for the George Washington bridge twice when it’s only $16, $13.50 if you have an ez-pass which all Uber drives do. Been told one price and then that price has not been upheld but instead raised AFTER my ride without my knowledge. I use to praise Uber but during and after the pandemic they have really just been about money. Highly Disappointed and there’s also NO real person helping you only an automated system that tells me they can’t help. Lyft has better customer service.
Uber dependency is trash 1/5
By uber and app store are trash
Just save your self time and use Lyft lil bit more expensive but way more reliable 👍🏽
So tired of this
Useless to schedule a ride 1/5
Tried to schedule a ride for tomorrow. First business trip after COVID and the dang app just keeps giving errors or “Oops” with no indication of the error. Need to switch to a working service since Uber does not work any more.
Dishonest As They Come 1/5
They make their web access limited so you -have to- download their app. Then the price jumps the moment you do. I got charged a “Manhattan congestion fee” for a 15 minute drive at 1am. The driver charged me a wait fee despite me telling him exactly where I was & him going to the wrong place. There’s no accurate way to report issues or communicate with Uber.
Being first did them favors for a while. But that charm has worn off and better options are out there. It won’t be long until Uber is just a footnote towards better things. This company and it’s greed will bury it.
Never request a ride. 1/5
We requested a ride for 9:30 for our wedding send off a week prior. At 9:31 we got a notification saying our ride was 23 minutes away. Absolutely garbage service. We even got charged a cancellation fee when we cancelled because after 15 minutes the estimated arrival stayed at 23 minutes. Seriously do not use this app for scheduled rides. Straight garbage.
Vindictive Drivers 1/5
Beware lately Uber drivers have been vindictive in their commentary and ratings. I had one that went as far to say I had no mask on and was drinking when neither was true. I believe the issues were related to drivers having to make drop offs across state lines. At this point I would make Uber my last choice in travel.
I spent $45 on a pizza that never arrived through Uber Eats. These sociopaths will steal your money and fail over and over to ever get back to you to refund.
Your adds are creepy. Why do you care so little for your drivers? 1/5
By Bye Bye CNBC
Deleting you now.
Your driver stope my money 1/5
He cancelled the route and still charged me after telling me i coukd give him 5$ to stop and grab my friends wallet he proceeded to he rude and cancelled the route and still charges me
use at your own discretion 2/5
first in foremost i’ve had some the worst experiences with uber. how is it that drivers are allowed to look at you face to face to pick you up and turn around and drive off. i’ve had too many instances where i’ve seen the driver or the car pulling and within seconds before i can get in the car they drive off. the drivers act entitled and rude just because they are using their own vehicles. me and my friend were walking up to a vehicle in our apartments. we asked her could she drive up a little bit more because it was far walk and she refused. then as we were feet away from the vehicle she sped off. uber drivers have been acting very rude and entitled lately.
They charge you hella money even if it’s one mil distance bruh they know u need it and take full advantage of ur money and u still won’t get good service neither from the drivers or the customer service
If I could give less stars I would 1/5
Three times I’ve scheduled a ride for the purpose of not being late to something important. Three times I’ve either been late or missed a flight or a meeting because Uber messed up and the driver arrived after the window. Horrible service stick to public transport it’s more reliable and cheaper
Buggy app 5/5
By dave 3.0
Ever since the app updated every time I try to log in the app crashes
Tip charged twice!! 1/5
Customer service didn’t help at all with this issue. So helpless. I never use Uber again. Scam!!
Wrong timing with rides !! 2/5
My ride canceled on me and I’m trying to go to work but unfortunately I have to Uber and the time it said for my ride to get here was 4 minutes so I requested it thinking it would be here in 4 minutes I was waiting by my door when I looked back at the app and it says that my ride won’t be here for 10-12 minutes!!! Which I found ridiculous so I tried to cancel and it said that it would charge me 5 dollars when he was still in the same spot which makes no sense I love Uber but I have been having bad trips like this and I do not recommend it.
Everyday is worse 1/5
Every day there are less drivers around and they take for ever to arrive, most of the time even canceling the ride.
Got way too expensive in NYC 2/5
It is still ok as an app and as a service, but they are no more an affordable alternative to the cabs. I live in Manhattan, and, according to my last few trips, Uber here became around 1.5 times more expensive than a regular yellow cab (Uber trip cost estimate vs. yellow cab price I actually paid). Use with caution.
Good first ride 5/5
Robert picked us up timely and had a pleasant manner. We laughed over similar old tv shows that we both liked. Delivered us to our Southwest spot at the airport destination.
Amazing experiences…every time 5/5
My favorite app! Can’t live without it.