WHY WHY WHY TELL ME THAT THE CAR WILL PICK ME UP IN 30 MINUTES WHEN IT TOOK OVER AN HOUR??? AND EVEN THEN, I CANCELLED IT. 1 HOUR AFTER I PLACED THE ORDER. HORRIBLE HORRIBLE HORRIBLE.
Food missing 1/5
Some food was missing. Sent the pictures. Got 2 responses 6 hours later. One email promised a full refund and said the funds were on their way and already processed. Another email said they were sending me $4. Two weeks later and I have the $4. Definitely less than the missing items. Use the restaurant’s own delivery guys. They usually cost less than the service fee anyway.
Apparently Uber Eats and Uber don’t communicate. Uber eats will take your money and run. Just look at the comments. Unbelievably unreliable and unethical.
Uber credit card is a joke? 1/5
By otool -l
There is no way in this app I can redeem my Uber credit card rewards. The card customer service can do nothing about that while Uber doesn't even have a customer service(why?). My $280 there becomes a joke.
It’s a car ride app that sends you ads lol 1/5
You’re a car ride app. That’s it. You need to shut up until I want to use you. Your ads means that I use Lyft now!!!
Edit: to Uber’s response. Stop sending notifications that are blatant advertisements for your service when I’m not using your app.
Fix app 1/5
It wouldnt let me make an account every time i would do everything im suppose to do and click on the agree Arrow it would just send me back to the beginning or it would just say error
By Alexis Fishy12
This is basically useless past 12am, which is usually when people NEED rides! I recommend Lyft it was quicker!
Uber eats 2/5
My app will find me rides without an issue but when it comes to uber eats the page will never load. This is a new experience because in the past I was able to order. @Uber
Customer service 1/5
Need to do a better job with your cancellations. I was out in the sun waiting for 20 minutes for a driver and every time I would cancel they kept charging a fee!
No google map option 🤦🏻♂️ 1/5
The navigation system of Uber driven is hard fo me when I am driving, please put back the google map navigation option it is easier for me when I am driving a customer. I don't feel taking down the option was necessary.
Don’t chose that app! 1/5
Worst app ever!! It’s always hard to use if u a driver or if you are JUST a costumer. Iva been trying to call an Uber for 2 hours and the app just don’t accept my card. Insane! If u can, chose Lyft, it’s way better!
Unnecessary Push Notifications 1/5
By Generous G
Beware, Uber will send needless advertising to your phone to hawk their other products. I hadn't opted-in to this feature and don't appreciate it. This behavior in emblematic of the company and app experience, which doesn't prioritize the customer's satisfaction so much as draining further coin from their pockets.
a few things... 3/5
i don’t normally write reviews but i feel compelled for this app since customer support is a myth
1. i understand corona has caused inflation but it’s really unfair to the lower class who can’t afford cars. i work 7-5 (the city bus doesn’t even run that early bc of the corona adjusted schedule, so i’m forced to take uber). it really screws me over financially because i have to pay 26$ instead of my previous 12$ to take a 13 minute ride
2. uber drivers pick and choose the easiest dollar! the wait time has already gotten to the point that i have to start ordering ubers an hour before i leave. i get its because of corona demand but i literally sat there on the app and watched 8 people decline me and then have uber tell me “sorry looks like there’s no rides available”.
3. earlier this morning i had 42$ on my card and scheduled an uber (cost estimate said 20-26$). uber cancelled my trip saying i didn’t have enough funds. but uber didn’t cancel my trip right away! no, uber decided to wait till the last minute until my supposed pickup before telling me it cancelled. i planned ahead so i wouldn’t have to worry about being late to work, but now i’m gonna be late for work. :(
i’m rating this a three because lyft is honestly worse but that doesn’t make it okay to make customers feel like dollars instead of, you know, customers. i understand that corona has created a demand but there’s people that resort to uber when their bus times don’t match with their work schedule. inflating the price 1.9x isn’t fair to the customers who still have to work during these hard times to support themselves.
Rider beware 1/5
Had one of they worst experiences with Uber yesterday. So bad that I have now stopped using them completely. I sent three protest about their driver falsely accusing me. I have had a great rating as a rider for many years but that does not matter to them. Uber can’t be bothered with the paying customer that has been mistreated and filed a complaint.
They now have their drivers reporting on you and turning you in if they don’t like the way your face covering covers your face. The driver even threatened me that he would cancel the ride which would have left me beside the rode. I wore a face covering voluntarily like have everywhere but the driver did not like the way it covered my face even though it covered my mouth and nose. My covering dose not go over the nose but covers the openings.
I make regular trips to this specific airport where this occurred since I am designated essential services by this airport. This covering has been accepted by the airport where the driver picked me up. That doesn’t matter though, if the driver doesn’t LIKE your covering then at the very least you will be reported and worst, like this driver did, threatened that could be stranded.
Uber didn’t even post anything to me on their new policies until after this took place. Bad behavior on the part of the driver and the company. They no longer have my business.
All around pretty great 5/5
By Iris P.H.
The drivers are always super nice or just quiet but ether is one is fine, but the service is never bad and when ordering food it always comes warm and accurate. The rewards are great and you earn points pretty fast and even get to chose a reward for lvl up. I have also never had a problem with the app and never had to call customer service which is to me really great because i even have to call apple for my phone. 🤦🏽♀️
My first trip with Uber didn’t even start . My Uber just didn’t want to pick up me with my bagaje ( but I let him know about it and I ordered big car ) so he just left me and took my money! . Why I have to pay for it $10 . That’s terrible .
I booked a Uber to go somewhere and it told me all available cars was booked so I said okay and then it told me that I have to try again and it already took money off my card and it’s not letting me get it back I’m highly upset.
Congratulations on losing a customer 1/5
Your decision to force people to cover their face has driven me away. There has been zero scientific data to prove this works at all and is only driven by your desire to spread fear.
No Customer Service 2/5
I don’t usually write reviews but I feel it’s necessary to write a review within the App Store to complain about the Uber app since there’s no available customer service anymore. I’ve tried reaching out to customer service several times. The Uber app used to have a chat for delivery drivers, just to clarify I do Uber eats, but that doesn’t exist anymore and neither does phone support. In the last couple of days while doing Uber eats I have not been able to see my daily hours or being able to thank customers for giving me tips the screen doesn’t load and won’t allow me to thank customers or see a breakdown of the trip. The app is extremely laggy and while doing rides and I have to close out of it several times for it to work and being able to take pictures of the dropped of food. There needs to be either customer support available or the app needs to be drastically upgraded to fix those bugs. Please make life easier for Uber eats delivery drivers to be able to use the app without any downtime or disruptions by continuously having to close out the app.
I saw the developers answer to my review and you guys said if there’s anything specific let us know. I think I was very specific in telling you exactly with what types of issues I’ve been dealing with. The app simply doesn’t work. I can’t see my hours. I can’t see a breakdown of my rides and I can’t thank customers for tipping me. It’s simply a white screen once I try to navigate to each of those pages. I hope this time I’m being more specific for you guys.
Clearly you’re not reading what I’m saying. I force quit the app 20 times a day.
Payment Method Error 2/5
By Myra Elisa
After multiple tries to order an Uber ride, I continue to receive the same “Insufficient Funds” error. I was on the phone with Bank of America and even the representative couldn’t understand why my payment was being declined when I clearly have a substantial amount of money in my account. I ended ordering a Lyft ride instead. Please fix this, thank you.
Apple Pay on Eats side not working 2/5
I ordered food today & no option for Apple Pay at all.
Great app 4/5
Works great usually. The accepted payment methods is a little annoying. As long as my card has enough money it should work but it’s whatever.
That’s not really relative to the app functioning properly and runny no smoothly. Which it does run without problems or crash’s.
Though if you decide to schedule a trip cause you live in a small town or because of covid there aren’t as many drivers.
Just know that it doesn’t actually mean schedule but more along the lines of a driver shows up at any time 30-forty minutes before you scheduled your trip, charges you for it, and then drives off right before your “scheduled” time for pick up. Was late for work, because of this bs. It’s not scheduling anything if the people don’t arrive at the pre arranged time or “scheduled” time.
They will charge u extra fees because there drivers are to far away. And they don’t ask you about the fee before adding it.
DOES NOT HONOR RIDE PASS 1/5
IT DOESNT MATTER IF YOUR A PLATINUM OR A DIAMOND OR HOW MANY MONTHS YOU PAY THEY WILL BOOST YOUR RIDE FEES AND WONT HONOR THE RIDE PASS . IM DONE BEING SCREWED OVER it went from $11 to $12 to $14 every year the price is boosted ! MAY 29 that is the last youll see of my hard earned essential money !
Uber DRIVER REFUSED TO RETURN MY CHILD ASTHMA MEDICINE 1/5
I LEFT MY BAG FROM FAMILY DOLLAR ON 5/18/2020 in the back of my Uber driver car which was my son underwear and my daughter asthma medicine I contacted Uber they put me on a call with the driver he TOLD ME HE WAS IN BED AN HUNG UP THE PHONE after I had to spend 36$ for a ride that was 10mins away added a stop that was 13.99 just to go into the family dollar for 5mins the driver couldn’t wait he said ok it’s against his rules his car his rules MIND YU THATS THE FIRST DRIVER BEFORE THE THIEF NOW I REQUESTED ANOTHER UBER WHICH WAS 25.99 THE WRONG ADDRESS WAS PLACE IN FOR DROP OFF HERE COMES ANOTHER CHARGE 10$ AFTER SPENDING 77$ FOR SAFETY ITEMS FOR MY KIDS AT FAMILY DOLLAR ALL TO FIND OUT I FORGOTTEN ITEMS NOT JUST ANY ITEMS BUT MEDICINE FOR A 6yr OLD DURING THIS VIRUS UBER HOW DARE YOU I HAVE ALL DOCUMENTATION THIS IS GOING BEHIND JUST A RIDE MY CHILD LIFE MATTERS!
Bad service 2/5
It’s really annoying when this app can’t even give you an accurate time of arrival, oh and to also let the rider know that their driver may have “multiple trips”, so therefore the driver may take 30+ mins additional time to come get you from the initial given time. I’m a platinum member for Uber and I must say that the service I’ve received had not been satisfying.
Wat Happen 2 Uber/Uber Eats!🤷🏽♀️🤦🏽♀️👎🏽 1/5
By GMD aka MsDiva
So lately mis-information or communication when ordering (mind u I’m very detailed & specific) on Uber Eats app. Then wen using Uber then driver always gettin home address wrong on wen they arrive wen though its private house they still drive across from or go pass 2 next house. Also back in February of this (after lookin @ reviews is very common) wen I had appointment @ WIC office & (foolishly) use Uber shared ride they went past my stop to drop off other person who crossing 181st bridge then app told driver take a different route that took even longer after droppin them 2 take me back instead using the same route that was easier & quicker. I ended being the ride w/my baby 4 almost 2hrs since being picked up from my home address. I was late & had wait other ppl who had appointments before I was seen. Even though the driver was very apologetic that doesn’t erase the fact there’s has a been a ongoin issue w/Uber gps route. Another incident in January wen tryin 2 somewhere by a certain time 2 the Uber gps told her take a different then wat me & my spouse knew a much quicker route then wat was suggest which cause us 2 delay & stuck in traffic longer then should’ve so ended up being late so didn’t make in time. Reported both incidents (customer service is the worst since recent updates) 2 both Uber/Uber Eats I receive messages statin that I couldn’t get refund because traffic isn’t an excuse, but it is wen given (wrong) directions that causes u 2 be stuck in traffic both times. Also watz up wit prices goin up after a few mins of openin the app😐. More work needs 2 be done before I change my rating especially; wen tryin use app to update personal info or wen tryin 2 link w/third-party (ex. Earny, Ibotta, Rakuten etc) instead I get error message stating unavailable update try again or something went wrong. Please try reload again. Now wat am I suppose I do now! Oops I can’t call I guess I send this message through this review. Smh.
Too MANY UPDATES. 1/5
By Ronald Eaton.
Terrible APP 👎🏻👎🏻👎🏻
Waited 15 minutes for the driver to cancel my ride 1/5
I sent 3 text messages and 2 calls I did not cancel the driver did but I still get charged a cancellation fee because this guy doesn’t want to move his car. Uber is a joke overpriced crooks..
STILL needs improvement 3/5
After several years of using uber, there have been some major improvements to the app, but the two biggest things that irk me are the fact that the GPS is horrible and 50% of the time sends the driver to the wrong place or doesn’t give them accurate directions to locate your pickup point, and the fact that it will give you a window of time estimate for pickup that’s about half what it ends up being. It’s just annoying and part of why I try not to use the app unless I have to.
Discriminatory company 1/5
Don’t drive for them. I was shut down for a day on a baseless accusation of denying a ride to a support animal. I was cleared after being out of business for a day with a weak apology and no compensation for the business I lost during that day.
Uber Drivers 3/5
They will cancel on 20 minutes drop offs because they don’t feel like doing their jobs. Sometimes they have no drivers out at all.
No cars available 1/5
By peachy 1821
When I need to use the app it always says that there’s no cars available to try again in a few 👎
STARTING MAY 18 YOU MUST WEAR A MASK 1/5
I’m literally stranded at Walmart right now because the app failed to inform me that you will not be allowed to ride if you do not have a face mask (I can only use latex free masks. I could have worn one if I knew about the rule but I only have 2 left and I wanted to save them for work). I rode to Walmart in an Uber without needing one and then AFTER I bought my groceries and waited THIRTY MINUTES for my ride, I was told he can’t drive me. Not the drivers fault at all, it is the apps fault for failing to inform people about this change. There should have been a pop up when I opened the app or I should have been told by my first driver. I’m out $16 and I’m sitting in the Florida heat crying because I don’t know how I’m going to get home.
Uber is cheating their customers 1/5
I used Uber for the first time recently during the quarantine. The suggested route on the app was clearly longer and going to cost me extra money to get to my destination. I took a different route that was clearly shorter and still I paid the full price of the longer ride. I’m tired of corporations doing everything they can to line their pockets off of working class citizens.
yall drivers are mad slow
App update 1/5
Y’all need to update the app for I phones cause when I put in a request to go somewhere it says there’s a problem processing your request I did EVERYTHING with it and it’s still doing the same thing I wish they had more driving apps for Puerto Rico cause I hate Uber. THATS WHY IT DESERVES ONE STAR and not even that. When I ordered my food items was missing I do not like your app.
Back in time..... 1/5
By Rico's II
This is a update review from my incident that happened on 01/19/2020. People we are the ones who can decide the future of Uber.... I keep watching all the others reviews.... is simply... don’t use the service. I don’t think like thousands of people are wrong with this company and is great costumer service... They promised all sorts of solutions and still doing very wrong. My incident was weather related and charge $20 extra for detailed the car.It was raining and I have no control for the weather.... Now this is for Uber: I work for airline industry and a big name company; Do you want me to charge you every time you created a mees or broke something in our seats. And believe me ... Is been talked to the airline about it...you will not have enough money for the cleaning and repairs. But at the end people we decide who will stay or not. USE YOUR JUDGMENT...
Uber price an wait 1/5
It’s ridiculous how they charger you so much for a ride. An you have to wait 15 to 20 minutes, then when you wait that long. Bam, the Uber person cancel The ride. So now I have to wait again 18 to 24 minutes for another Uber ride. Also they have me a discount for riding with them so much. 25%, 7 dollars off your ride. They shoot the price up so it look like they gave me the discount. My normal rides to work are 15 to 18 dollar. With the discount it 25 dollars to get to work, so 7 dollar off make it 18. Y’all not giving me a discount. I been l loyal customers for over 4 years. An I’m still a diamond member which I suppose to moved up. But they keep me a diamond member to be slick.
Uber not good 1/5
So yesterday I bought an uber for a future and then they came and then the person couldn’t wait for 10 mins I didn’t know how to do the future then he cancelled then I got another one and after that the person came and then cancelled after that I got another one the same thing happened after I got the last one then he came and after he was there I was about to call him he cancelled so Uber is not helpful at all and I always used them
Platinum user 1/5
Platinum user and still getting people 10-15 mins out ....try Lyft or maybe go back to cabs since Uber wants start playing say time game....you already proved you can keep the algorithm decent why downgrade
Update:driver arrived said same thing.
Update: well though I am not paid to help you fix your app ...a simple fix is allowing free cancel of outrageous times...maybe a system that the rider pushes cancel and the driver can verify a cancel without a fee as I hear time after time they are tired of the same bs
Changes in prices back to back 3/5
The price is never consistent, one minute your ride is $11 the next it’s $30. Highly disappointed at the moment.
No 2 person allowed 1/5
By Chytown Gibbs
This world is messing with our heads with this Covid-19 . I was requested a Uber to take my Goddaughter out mind you she is only 5 years old. The Uber driver arrived at my pick up location I was wearing a mask and so was my Goddaughter the Uber driver said only 1 person. I with a 5 year old what I supposed to do send her alone and request another driver. Not happening. Since The Uber driver refused to take us both that is discrimination and wrong I understood 2 adaults but this is a child. I used another Service Lift and they did not mind me taking her. I guess Uber drivers don’t want business from me then someone else would. No more Uber for me ....
Literally the one and only freckin time I’ve needed them they was no cars nearby when I was stranded and didn’t have a ride home. Waited for 30 min cause it said it was looking for a ride and never did. Terrible.
Constantly canceling 1/5
If your drivers aren’t going to do a ride they should not accept it. It waste our time! I’m n the navy and due to constantly going underway I don’t have a car do it doesn’t get towed. I decide to schedule a trip from the night before so I can make it to base and it’s ridiculous that’s your drivers constantly keep canceling rides making me wait wat longer than I should. I used to like this app but now is just a waste of time.
Can’t even use the app 1/5
Don’t even know if the app is any good or not because I can’t even get past where you enter your phone number. It just says “Unknown error try again later” every time. I have tried it for about a week, still same error. I’ll give Lift a try.
Not Working 1/5
I don’t know how to change the language in Uber. That’s an error.
It is not good. That’s wrong. I will not install it because not changing languages. That’s only English. Bad app. It will not be good. That’s what it was and what it was I don’t like to say it is a bad thing but it was not the right one and it will get better but I cannot is not the day you can go to the car and go to the house and go to the store to go to the house and go to the house to go to the car transporter was a bad thing to get to go to get to my car so I’m not going home I will be there by five I will get it right back in a little while I’m not home right away I’m going home to go to the car transporter was a bad day and it will get a little better I just got to go to get my new house to get the house to go to the house to get the house to go get back and go to the house and get it right now and go to the house and get back in and car is there no problem I’ll get back in the house to go to the house to get the car to get the house to go get to my house to go to the house.
Needs to Change Cancel Fee 2/5
There are countless times when I’ve called an Uber a set time ahead to account for the driver’s travel time and traffic so that I can arrive on time to my destination. Usually, work. Some drivers will pick up the ride even though they’re 3x the distance from someone who’s actually in my area, so my wait time is longer. I’m writing this review now because I ordered an uber, which was picked up by someone 13 minutes away, and he got here after 25 minutes. Now I’m late for work (at an urgent care). I was discouraged from cancelling the ride to find someone that’s closer to me because of the cancellation fee, but this needs to be waived when the amount of time it takes for the uber to get here increases when the driver remains in the same area. I tracked this man’s progress towards my home and he was stopped at one place for at least five minutes on his way over. There was no traffic.
Ridiculous wait time 2/5
It’s been absolutely ridiculous the wait time for my rides to work for the past 2 weeks. When I checked with lyft, there is someone 3 minutes away from me, but in the same moment I compare Uber’s distance, it’s like 7 minutes away without fail, so I had to start using lyft to get to work after yesterday. I ordered a ride at 8:49 and it’s 9:02 and my Uber driver STILL didn’t wasn’t there. I have been using Uber for 3 years and The benefits just don’t amount to anything at all. There are actively drivers that are closer to me but I keep getting people who are 7, 8, 10 minutes away!! It’s not adding up and it’s inconvenient.
Fix the prices please 1/5
I don’t like how y’all went up on the prices for a 8 min ride it’s literally $17 dollars and I’m trying to get to work it’s wasting my money everyday