Profile Picture 1/5
I created a Uber driver account (which I already deleted) and my rider profile picture was changed without my consent. Now even after deleting the driver account I still can’t change my rider profile picture
Always late 1/5
Rides never get here on time, they give me an estimated time arrival and they never come on time, I’ve been late countless times to my job because of uber, i once scheduled a ride 20 minutes ahead and the ride was still late
Charging transactions I did NOT approve of. Customer support does not exist 1/5
Very dissatisfied. I recently downloaded this app and had to cancel my first trip and pay a cancellation fee because the Uber map kept taking my driver to the wrong place and he couldn’t find us. Secondly, the app charged me $25 for a pass I never even signed up for. Now I typically don’t write reviews, however getting ahold of Uber’s customer service is absolutely impossible. The email they give you bounces back, doesn’t even work. They don’t have a phone number I can call to take care of this issue privately, therefore I have resorted to writing this review. Please have someone cancel this transaction that I did NOT agree too. I will definitely be disputing this charge with my bank, as well as deleting my Uber account once this is taken care of.
Uber Pass Help 1/5
Uber itself is a good idea and a very helpful thing, but recently within the past 3 months, Uber has been charging me with an “Uber Pass” subscription which I never even knew about. It’s been 3 months now fighting with Uber about how to get a refund and stop my subscription as they keep telling me to go into my app and select cancel, however, Uber Pass isn’t even an option in my side bar and they make it impossible to get ahold of anyone from customer service. I am incredibly disappointed because I’ve never even used Uber before yet I was automatically signed up for a $10 subscription each month that I have been unable to cancel. I know I am not the only one having these issues. I removed my card information in hopes of them not being able to charge me anymore but I hope that I am able to get a refund. As a college student who doesn’t need this subscription and hadn’t even heard of it before, I am incredibly angry at Uber for enrolling me in this and not offering any support on how to cancel.
Bought gift card and added it to my account now all of a sudden theres issues with my payment method and they want us to rely on a chat for help when they take forever to respond and don’t actually help
Where is profile and family profile? 1/5
I cannot find profile or family profile under settings anymore! What’s happened? Where is live help chat or telephone assistance with Uber? You have to provide a way for people to get assistance.
Used to be good... 3/5
I have been an uber user for over 4 years...daily! They were amazing in the beginning and prices couldn’t be beat. Now...it can never even find my destination when leaving my house. I have to wait for the driver to pull over and put my destination address in their own maps app and get back on the road to wherever I’m going. I try to give drivers directions instead but they don’t listen (understandably), and want to wait to get directions from app or web. And then I’m late to wherever I’m going. Every. Single. Time. This never used to happen. What’s going on?
Uber eats 1/5
Uber eats continues to fail me time & time again. The app is horrible and some drivers are even worse
Won’t let me cancel Uber pass, still get charged 2/5
I looked up how to turn off auto renewal for Uber pass. My app doesn’t have a ‘pass’ section in the menu. No contact info, nothing. Service is good, customer support is not.
Everytime you need to get a ride there says no Uber available, and when you do you have to wait 20 minutes for one to get here. I was watching my Uber on the app and they could’ve taken a road and would’ve been to me in bout 14 mins but nope he went all the way around and took bout 30 mins.
UBER IS A JOKE 1/5
By euphoric kay
THIS APP IS A JOKE HOW HOW HOW HOW HOW. HOW. SO MANY PROBLEMS SO MANY QUESTIONS. THANKS TO UBER IM JOBLESS NOW BC THEY CANT GET ME TO WORK NO MATTER HOW MANY FLIPPING TIMES I CALL. RIDICULOUS.
I’ve spent 3 hours trying to get a ride and the prices are way too high
WORST CUSTOMER SERVICE EVER 1/5
My card wasn’t working with the app so I purchased Uber cash and it still didn’t work.
So I contacted customer service in hope of getting a refund of my money and told them about what was going on and they suspended my account instead. So they pretty much robbed me. DO NOT DOWNLOAD!
Worst app I’ve used 1/5
I’ve used this app a million times and every single time they claim they can’t find a ride even though I live in the city. Then they over charge me by 30% if I bought a taxi it would be cheaper. Then the drivers constantly cancel on you let alone the drivers are so rude in general. I would stick to lift at least they can actually get you a driver writhing 10 minutes. I live right outside the city and Uber claims that the closest driver is 45 mins away. It’s like seriously I can just call a taxi at this point. Honestly they rip people off Uber is the worst app I’ve ever downloaded.
Food Order Canceled and No Reason Given 1/5
I ordered food through Uber Eats via the Uber app and after waiting over an hour they changed my delivery time and then canceled it outright 5 minutes later. The owner of the pizzeria told me that Jennifer the driver was annoyed that the food was not ready yet and left the restaurant. The owner then received notification that I canceled the order and I received an alert that they canceled the order. I had a house full of children and was forced to find a way to feed everyone at what was now a late hour.
Uber Eats users beware as you will have no way to contact customer support on a canceled order and you have no recourse other than to try to find a new restaurant to cook your food which isn’t easy on a weekend for a large group. All this on an order that I received an Uber coupon WOW30OFF. Probably Uber’s way to scam and cheat clients after enticing them with a $30 voucher. Never again and they have lost a client forever and I just deleted the app.
switching to Lyft 1/5
By Lamest in the world
I just downloaded the app to my new phone and it doesn’t give me the option to sign in. Every time I go through the steps it tells me email already in use. The app keeps opening a app I have for selling semi trucks whenever I try logging in through Facebook. An the few times I was able to somewhat log in through safari Uber wouldn’t send the verification code.
Biased system 1/5
I got me on a 14 dollar trip they charged 68 dollars they will not say it was error on their end. Instead they blame you for now being shown a notification. They do this to minorities to over charge them. We need an alternate
You’ll be charged more than you agree to 1/5
Selected a ride at $25ish. We completed the ride and got an email after the ride was over stating they were “adjusting” the price by an extra $11ish to account for a “vehicle upgrade” we didn’t agree to. The app told us they couldn’t do anything about it so we emailed them directly. Told me they couldn’t find the trip I was asking about and sent me back to the app that led me nowhere. I’ve used the app twice ever and never again. Absolute garbage experience. They stole from me. Save your money, ride with lyft...
Needs a lot of improvement
Very convenient but the only issue I’ve been having lately is that when I schedule a ride it will say 8 min away but then I’ll look at my phone 2 or 3 min later and it will say Uber is here(or almost here) without even notifying me so I have to run downstairs so they don’t over charge me. Other problem is I’m not getting people that don’t speak English. And it’s hard for me to communicate with them. So when it comes time to pick me up from my job or my apt they either get here and I can’t explain them exactly where I’m at and I get charged for the ride, which is not fair at all.
I wish I could give this app 0 stars. 1/5
Uber is very unreliable. It has been unreliable since the start of this pandemic. Drivers refuse to accept rides. Prices are unreasonable when there are few drivers. For instance, I once received a notification that the closest driver to my house would cost me $1,000. Drivers should not be allowed to accept rides then cancel them right away. I hate this app. It’s changed so much. Every time I request a ride it takes the app about five minutes to send me a notification saying “Your ride is now at a higher price.” It’s ridiculous at this point.
Worst company and app 1/5
Worst app I’ve ever seen and their customer service and any kind of help is hidden away so that I just remain unable to use the service with no way to fix it. Uber has given me the worst experience I’ve ever had with a company & I really would think it best if Lyft took all their business & everyone that works at Uber be arrested for contributing to this holocaust of an app. I can’t begin to explain the myriad of problems and ways in which Uber has bent me over -not just a barrel-, but a cactus dripping hot sauce. Give me back my Uber cash that you won’t let me use and give me my $30 Uber eats coupon that I couldn’t use and is now expired. How do I get help.
I’ve been using Uber for about 4 months now for this new job due to Covid and Uber has been ringing my pockets dry! No matter the rewards that one may get while using Uber, it still rounds back up to the typical price amount before you would apply the rewards to a ride. And the timing as well. I have put in for a ride numerous of times and it’ll give me a 10 minute wait time then it’ll become a 20 minute wait. This is horrible. Better off using Lyft.
Lower quality 2/5
All the Uber’s I had so far missed signals and would delay me from work. Also the app lacks the add/change the destination.
I don’t understand why you’ll give me a ride that’s 5 minutes away but then keep switching it to someone that’s 10-15 minutes away or you keep trying to get me to pay these expensive rides when i only wanna pay $15-20 like i normally do looks like y’all finna get sued because this is just ridiculous
I changed my phone number. I went to support and it makes you fill out this big long form that I don’t have time for to get a response seeing as a ride is needed ASAP!
Whatever happened to an email option? Why can’t I confirm with my email so I can get the phone number changed? It does not recognize my Facebook either for some reason. Not happy.
It doesn’t remember last not done trip.
I waited 15 minutes then canceled and want to get trip from different place. That crappy app forgot destination.
Uber Cash 1/5
I’m not able to add cash. I’ve tried using both a debit and credit card.
Do not use! 1/5
Uber staff was rude when trying to get support for their system not processing my card.
They told me to figure the issue out on my own. I’m dumbfounded by the lack of customer service oriented company. I will never use them again. I highly recommend using anyone else other than Uber.
If I could rate below 1 star I would I’ve been a first responder 10 years and never had such a poor and frustrating experience with any company simply trying to get food after a long shift. They have a lot of work to do if they want their business to stay around.
Unable to schedule rides 1/5
I have tried to bring this bug up to Uber support but they keep giving me the runaround and they keep asking repeated questions.
Family plan 2/5
Family plan was on the app and the family plan option has disappeared now none of my family can use
Bad system now 1/5
I used them all the time for the last couple years in San Fran and now I use Lyft . They allow their drivers to make the price so when I pick them I get a $40 charge where as Lyft is $18 for the short ride I need. It also locks up and each driver the price keeps going up. If they don’t want my business then I will give it the the competitor
Needs Fixed Interface 1/5
By bobums meatoe
The interface for this app is miserable. I have tried many times now to add a payment method and it always glitches.
Depletes battery too quickly on iPhone 12 Pro 3/5
This app depletes my battery faster than my phone can charge. Whether it’s plugged in or not. This is the only app that does this.
Bad rating system. 2/5
I should not penalized for the length of wait time for pickup. GPS drop off locations are rarely correct.
El Nip que ingresamos al llegar con el comensal debería de ser para todos los comensales en general ya qué hay gente que aún que se le entreguen sus productos estos los marcan como no si no se les unieran entregado...
Wheel chair vehicles not practical for some 2/5
Your app doesn't have a place for me to send feedback in detail, and when there’s not an option for what is my problem so I’m here publicly giving my feedback, stupid it is. I keep getting paired wheel chair vans, and I don’t know until they show up... these vehicles are very uncomfortable for me to sit in actually, the seats are all the way at the back and are high high up my feet have nowhere to rest they don’t touch the ground and your head hits the top of the ceiling so you bunch the whole ride . I have back problems and if we were to get hit I wouldn’t be safe at all. I could see this vehicle being useful for wheel chair bound people’s but for me it’s really not practical. I had only three bags of groceries and there wasn’t room to put them in the trunk (there isn’t really a trunk) so we put them on the floor but they were sliding all around it was uncomfortable/ stressful, you charge 13 for short rides and I get in this car. I’m starting to use Lyft now, mostly because there was no where at least within reason to give feedback on the app. I get that these vehicles are around but I don’t want to be paired with one in the future you need to let people type feedback. You’re list of problems isn’t enough. I used to love uber easy, not as expensive, and normal rides. I think you could put “wheel chair vehicle” in the title of the car so I could cancel. Or make it so I could opt out of that type of car and not get paired. Someone who needs a wheel chair ride could have used it and enjoyed it. I got paired with one twice in a week.
Stole money from My bank account 2/5
By Tori shen
I literally requested a ride for only $9 on 01/18/2020 ...2days later I get a message from my bank stating I got this ride for $13 I’m not using Uber ever again and I’m disconnecting my card I only went down the street!!!????!?🙄🤷🏽♀️
Use lyft this is overpriced 1/5
Overpriced lyft is way more money
Can’t schedule rides 1/5
What’s the point of having the option if every time you select it , it shows your payment options and when you click them it doesn’t even respond. I’d like to be able to schedule a ride in advance rather than on whenever the driver decides to show up and pray it makes it on time of when I need to leave
It’s never going to be perfect 2/5
Every ride has a 15-20 minute wait now, whether I’m only trying to take a ride down the street a few blocks or fifteen minutes away. It’s ridiculous. Drivers sit and don’t move and also don’t cancel so YOU have to cancel after waiting for them to even move towards your direction, and end up getting charged a fee. Now uber has also made it a pain to dispute a charge, and tries to prompt you to sign in through the desktop page and not just give you the options to choose what your issue was through the app.
No happy 1/5
By JACKIE PATEL
Why you are charging me monthly after I have stop auto renewal and and why you are charging me more amount for subscription
Only use for short rides 3/5
Anything longer than a few miles is going to stack up fast. Don’t even bother using the food section, you can’t cancel orders from the Uber app. You have to download UberEats to cancel any order, but just use DoorDash instead. It’s quicker, cheaper, and doesn’t Mickey Mouse you trying to cancel an order because there’s no drivers. I got $30 off a $34 order and still wound up having to pay $25 in fees. Then when I cancelled because my order was in limbo for two hours, I was charged a $6 cancellation fee where DoorDash gives you credit back. Wouldn’t recommend, just take the bus.
i like uber i really do but lyft has better prices 😕
No way to contact customer service if issues arise 1/5
You guys need to have a customer service phone line to contact if issues arise and persist! This is poor service trying to get help through articles that don’t help the exact issue we have!
Was charged over $60 and a refund was refused. 1/5
I have used Uber since it’s inception and never will again after the experience I had with customer service. I can’t get a single person to talk to me. Only automated responses saying they will give me a $3 credit. I was overcharged by $60. Disgusted.
Uber stupider 2/5
By adam interstellar
Uber says no cars available.
Find a different service 1/5
I can tell the customer isn’t the priority here. I won’t be using Uber eats or Uber again. Refund in the form of Uber cash - you got to be kidding. This is the second or third consecutive time my order has been past the “latest arrival time”. Had you all been able to refund my order, you would’ve retained a repeat business customer, and earned more than the worth of the refund over time. Uber, you’re not the only food service in town. Start treating people who use your services better.
Customer service 2/5
The app is terrible when it come to help , they act like you are getting help from a person when its really a automated service and then they don't even resolve the problem thats very resolve-able lyft is better tbh