No Cars 1/5
I am in Jackson, Mississippi. The capital of Mississippi and there are no cars available for over 2 hours this is very poor Uber costumer service. Get your act together Uber.
Making me late for work 1/5
I schedule early enough that most of my drivers will get me to work early but some Uber driver’s take longer when there 8 minutes out making me late sitting on street for for a period of time. Uber needs to make sure if there drivers pick up a ride they go pick up that person instead of picking up a ride and doing nothing.
Uber Eats spam l 3/5
Stop pushing me notifications for Uber Eats. I am not too lazy to get my own food...
I’ve been using Uber for a year now and it’s a good reliable app, only problem I have with it is when it’s busy so they make the fares higher. Most of my destinations are about 10-15 min away it’s the prices that would normally be $8-$10 become $40-$50. Other than that very affordable and helpful.
Uber pass 1/5
Tried booking a ride and by mistake subcritical to something called Uber pass. It was the same price as the ride. Don’t even understand the purpose of this pass product. User experience blows.
FIX YOUR APP 1/5
i can never schedule a ride and its very frustrating it always says “error scheduling” bc of my card when there’s money on my card so there should be no problem with scheduling the trip
By vg gg
Worst app to look for a ride. You have to wait 15+ minutes every time to get a ride and it’s always more expensive because of that. I will now be using Lyft.
never available 2/5
use to be able to get rides at decent time but literally whenever i need a ride there’s never anyone available i use to do it early in the morning like 6 so i understood that there would be anyone available but now i do it at like 3 maybe 4 and 5 and never anyone available my sister uses this app and no one is ever available on hers either maybe it’s because our location i’m not sure
ridiculously bad 1/5
The app's latest update does not allow me (a rider) to see my messages or the type of car/license plate picking me up. It cost $29 AT THE CHEAPEST for a 6 minute ride scheduled half an hour in advance. In a suburban area!! Terrible user experience and I don't plan on getting an Uber ever again.
Uber always late 1/5
ETA times are always wrong - I don’t mind a later ETA but please don’t lie to your customers!
Terrible service 1/5
No notification upon arrival and way too early ive been caught totally off guard a couple times now
One thing a hate about these apps is that, work is that price is based on time, honestly horrible. People have to get to work why Is it that it cost the triple amount at 8:00 am that’s a scam your normal taxi will charge you the same price place to place at any given time.
It’s starting to flop 4/5
Why are there no cars available
Takes forever to get a ride 1/5
I can not depend on Uber anymore. It’s like a video game or dating app with unknown results. Took 20 attempts on two devices to get a rid from the airport. Going to the Doctor this morning it was. 17 minute wait for a ride. Uber is broken and will fail, it used to be so good.
Bad service 1/5
Besides them being expensive, drivers kept asking for more money like damm im already paying $42 and you want to make it $62...
Ridiculous rates and bad service 1/5
I ordered and Uber ride to work and 2 drivers cancelled on me so I was already running late for work and the third driver came all the way to where I was and turned around and cancelled my ride. I was charged even tho he cancelled and when I tried to get another ride it was around $30 just to get to work which is only 10 minutes away.
Horrible refunds 1/5
I was charged $51 for a ride I didn’t even want, I CANCELED it and they are still holding my money. Dont not use this app, and to the company i want my money back now.
Horrible experience 1/5
“Ride now available for a higher price” keeps sending push notifications again and again and again, I accepted maybe a dozen of these with random price fluctuations, but still haven’t been connected to a driver.
Such a waste of time. Opened Lyft app and was on my way in now time.
I understand innovation and wanting to be profitable, but the basis of good customer experience is essential and Uber has lost it.
horrible rates 1/5
rates for a 6 minute ride by 3 for no reason. it’s bullc*ap
Need to step up with the code!!! 2/5
Why can’t we just logged in ?
It always ask for phone number when you tried to logged back in and then the codes be sending in random times. What should we do when we need a urgent uber but codes be sending in random times. I think this need some changes where we can just logged in without having to wait for codes and entering our phone number everything we tried to logged in.
The support is very poor 1/5
The support from Uber is deteriorating with time. Their promotion/coupon do not work through app. Upon reaching out to support team, the deny any help. Not at all user friendly and poor customer care. Thank you.
Drivers cancel WAY too frequently 1/5
By One Down
I was a past Uber fan. But it has become very common to get your trip canceled by the driver we’ll into the wait. Tonight, 25 minutes wasted by 2 cancellations. And this happens regardless of where we try to use Uber. As a customer, cancelling a ride comes with a penalty (as it should). Apparently, drivers can dump a fare whenever something more convenient comes along.
Execs get paid for work they don’t do 1/5
The service is par but the workers are underpaid and everything about the company culture forces blame on anyone but the corporation. Morally abject company — use Lyft.
Ride with tarlisha on 04-10-2021 5/5
By skye's aunt
Excellent driver, personable and friendly. Great 40 minute trip
Stupidly designed 1/5
I changed my number and also my card exp date changed. and now uber won't let me log in. No way to change card info or number without logging in and it wont me log me in without verifying my card details which it thinks is incorrect cos my exp date changed. Shame.
Schedule ride 4/5
My app will not allow me to schedule a ride even after the update. I don’t know what I am doing wrong but the little clock on the side of the confirm ride is not there. I would give it 5 stars but my girlfriends android phone lets her schedule a ride in advance and I can’t so I’m jealous. Please help or fix and I’ll give it 5 stars with no problem.
No drivers anywhere 1/5
During the pandemic it’s been so difficult to get out. After being vaccinated we wanted to go out to celebrate. We tried planning ahead to schedule rides on a few different possible dates instead of worrying about driving after drinking. However we couldn’t find any drivers within 30 miles on multiple occasions. Either Uber is losing drivers or they don’t service the areas that they claim... And I’m near a major city.
Just not good ! 1/5
Driver was late and couldn't get a ride after 8:30 pm first experience with uber not good 👎
Can Uber get any worse? 1/5
Even when I managed to find a ride that could arrive in a timely manner, they canceled after I made the order. Because Lyft has jacked up their prices, Uber sometime has the same or slightly better advertised price but what's the point when you can get a ride in a timely manner?
Uber scams and is too slow 1/5
I have been having so much trouble with ordering food through Uber, it either comes all messed up, extremely late, or I can’t even get any drivers available to get food from anywhere around me, and when I call an Uber for myself to go somewhere, for the past few months it’s been horrible not only will they get way overpriced but normally I have to wait an hour or two to even get a driver, and then to top it off I also get scammed I’ll get an Uber it’ll say it’s about $20 and then two days later they’re taking like 2 or 3 more dollars talking bout some, price updated, like what the heck?!?!?!😡😡😡😡
Uber Debacle 1/5
Though our driver was friendly and courteous, she dropped us off at the rental car location, and left with our luggage in her car trunk! It took over two hours for her to realize what happened, and to return our luggage to us. In addition, Uber increased the original charge from $43 to $52. I don’t have anything good to say about Uber or the driver they sent. Let the buyer beware.
Literally impossible to log into your account on another device. 1/5
Trash. I am not getting the text codes and now I’m locked out of eats and the ride app. Garbage interface. Garbage drivers. Garbage help/support.
There is no reason why Uber should be charging x3/x2 times the money of me getting somewhere I usually go. If it’s busy why are you charging $40 for a destination I would usually pay $5-$8 for..??!?!!!
Abusing prices 1/5
Why are the prices so high? Very expensive. I’d rather stay home than pay for it
Customer Support 1/5
As companies grow their customer support tends to be left behind. Uber is a prime example of this. Their customer support is the worst I have ever dealt with. Ride with Lyft.
Notified 1 minute before pick up no one available 1/5
This is my first time using Uber, I had a ride set up to the airport and received the notification 1 minute before we needed to leave that no one was available.
100+ dollars!!? 2/5
By Louise who
Why is Uber charging me 100 or more whatever I need to go!? I could understand if I was going out of the state or whatever but I’m not so I don’t understand why is that charging a lot that don’t make sense!!!!
They’re over charging people. Lyft is faster and cheaper!
By Sam schwartzben
I use to love Uber - cheap prices, quick pick up times, nice drivers, but now I am irate! From my point of view, Uber came into the market, lowballed their prices to put taxis out of business, and now have created a monopoly of their own! Uber has raised prices by 2-3X in the past year, and has significantly increased its wait times. Does anyone else fee the same way??
Shittest designed App ever 1/5
No clue how to schedule a ride, ui makes no sense, hard to use. This App is a total mass, what is in your guys mind?!
Insane rates 1/5
Cheaper to take a cab. There is no way it should cost nearly 40 dollars to go 2 miles..
no service ever 1/5
How is this crap rated above 2 stars? I never get a car available, but they are happy to charge my F’ing card. How do they not have this figured out? Clowns!
This is app is horrible 1/5
app is literal dog shlt. doesnt work half the time and no drivers around. Such a waste of time. Garbage
What did you do? 1/5
By Jonathan Wesley Ward
What did you do to make every driver stop working in one of the busiest cities of Florida? I have lived in Orlando FL for quite sometime and now it is impossible to find a ride? We live right next to downtown where it is extremely busy even with the pandemic and there is never an Uber. Please get your stuff together because your company is falling apart. Thank god for lyft because for some unknown reason people drive on that app instead of this one. Save yourself the time if you live in a big city and need a ride because this ain’t it.
F u and ur surcharges Uber
Can’t use for Uber Eats anymore 1/5
I really liked the versatility of having everything in one app, and now I only have one option now. I was only interested in using the app when it had this functionality.
No ride 1/5
Driver never showed up at my address, so I didn’t get a ride. That one star is a mistake it should be zero*but I still got charge for the ride even though I did not get one so I’m going to delete my Uber app and go back to Lyft😡. Got a message he would be there in 14 minutes I went out there in five minutes with plenty of time to spare and no one ever showed up put me in a predicament
Driver did not show up 1/5
By Deacon AJK
I have filed a complaint with Uber. It was extremely difficult even to find a method to file any complaint. I found a Twitter account for Uber Support and finally sent a DM. I had scheduled a ride one full day before I needed it. I received an Email confirmation of the scheduled ride for the next morning. Driver never showed up. In fact, my reservation suddenly disappeared from the app. I received an apology from Uber with a 3$ gift, ridiculous. I continue to question their poor service and I am waiting for a better reply than “sorry for your inconvenience.”