Recent charges 1/5
By xyz un happy
I asked for the driver to pickup a set of keys at 860 UN Plaza
And deliver to 171 street in the service lane
After waiting for the driver and having to go through how to get there
He refused to take the keys to me
I wasted 30 minutes and than got a cab to deliver it
I should not be charged for anything
In fact I should be given something
He advertised that he spoke English and I had to have the doorman explain
After wasting time he then drove off
Shut up and take my money 1/5
No matter what payment method I use, the app won’t take it.
UBER Drivers 5/5
By DATO Dave
I’m new to utilizing UBER but have been very pleased with the service. All the vehicles are very clean, the drivers pleasant to speak with and professional.
What the heck? 1/5
By Highly infected
Drive to the airport is the same routes as usual and then amazingly an extra $20 is on my invoice compared to ALL the other trips? And what the heck is the $.78 charge for waiting? I had to go out and wave the driver down because he couldn’t find my address? And no easy way to reach out to Uber for help ... like being able to talk to someone?
Awesome Person 5/5
Ryan is kind, courteous, and a great driver! One of my best Uber rides ever!!
By Flash Over
Our driver arrived very fast ahead of the posted time, he was a local and was very professional
Great Driver 5/5
Great driver. Solved GPS issue that other 3 drivers before struggled with.
Uber is a scam 1/5
Uber is making tons of money but drivers r living in misery. Uber claims that it keeps 20 or 25% of whatever drivers make. Which is not correct, uber keeps 35 to 55% of the money depending on a trip. No benefits whatsoever, drivers r responsible for gas, mileage, maintenance, tickets or any incident happens to them. Such a scam
App Crash 1/5
App keeps crashing on iOS after updating yesterday. Needs new update.
Tip Feature Not User-Friendly 3/5
I like the app, but wish they would send a notification allowing you to more easily add a tip and review at the end rather than have to dig back into the app to find your past trip, etc.
Extremely friendly nice guy 5/5
Great attitude very personal and had a beautiful clean truck
Expired credit card 1/5
By give me a break Jake
My credit card was expired on account that I hadn’t used for several years I was not able to add a card since I didn’t have a Valid card on there. I struggle with customer support and they just gave me the generic answer but it did not work and they never responded to my second request for help , I ended up having to open a new account with a different email address and phone number. That worked well.
I don’t understand why I was charged for a ride when I was waiting for, calling and texting your driver. I am a 67 year old woman waiting alone in Manhattan on a progressively quieter street. After the second time your driver communicated to me that he would be “right there” or “2 seconds” and did not show I took the prudent path and texted him I was in a cab and no longer waiting. Instead of a bill I think I am owed an apology
Athena OG 5/5
By Athena OG
By whatabuger fan
Very user friendly. I like that I get a picture of the vehicle and the driver. That fact that I’m allowed to give feedback on the trip is also nice.
The drivers 5/5
They are reliable, helpful and nice. I can trust them and make me feel safe, comfort, and calm. This is a good service and the cars are clean and good too. I'm very satisfied and happy. No problems
On time and a careful driver. Should have offered to help with luggage, though.
Great Driver 5/5
Nice car. Spacious. On time and helped with our luggage.
Would recommend and take again. 5/5
Great ride and very nice guy. Obeyed all traffic laws and never once did I ever feel uncomfortable. Car was clean and he was very courteous. I would highly recommend.
Save yourself some trouble and get Lyft 1/5
By Hammie Noob
I had a ride set up 4 hours in advance only to get a message saying ride canceled 5 minutes before pickup time. It was for an old man with cancer and he had to sit there and wait for me to download Lyft to get home. There’s no verification on payments, absolutely no way to contact anyone from Uber much less a driver. When I downloaded lift the payment went right through and had a contact number for my driver. I added numerous bank accounts and credit cards in a failed attempt to get a ride. Again I got Lyft and the first payment went through no problem after Uber denied the same card and 3 other payment methods including PayPal. I will never use this app and don’t recommend it to anyone.
Nice guy good short trip!!!
By Ms.Sharon Y
Michael was very nice I haven’t done this in a while I didn’t know what to expect but I must
say it was a nice friendly ride with him he made me feel save kudos for Michael
Too much Cancels!! 3/5
Driver tend to cancel your trip while they are very close to you if they don’t like where you are going, Uber will charge you for canceling them but not the other way around so it’s becoming very common..
Uber suggestion 4/5
By somebody named liz
I’ve been using Uber for over 2 years and have no complaints but would like the option to pick the gender of the driver . As a female i would feel more secure getting driven by another female especially at night since some drivers are a little too flirty it makes the drive uncomfortable .
How does the charge work? 4/5
Is the charge charged when reservation made and kept the same? Or if driver takes a long route does that change charges?
Schedule a ride option is missing with Apple Pay option 1/5
Schedule a ride is missing on Uber app when using Apple Pay option. This is highly confusing.
By Indy Michael
How much more can you ask for when you open the Uber app decide your ride preferences, and enjoy your time to your destination.
I ordered a Uber on Monday morning the person who came parked across the street 2 houses up the street I am disabled she took off and they wanna charge me. So I called again it was the same lady again she was across the street I had to stand outside and flag here down again and they wanna charge me.
Ms Marc’s M 5/5
By marc's M
Great driver, knowledgeable and kind. Vehicle very clean
Clean, safe, and timely 5/5
By Captstu really
Comfortable car, safe driver. Took us directly to our RV in a campground well off the beaten track.
Jazz and quiet 5/5
By johnny joff
Nice ride. Great music.
Uber is a scam 1/5
By Heriberto O
This app is terrible for one I bought an Uber gift card and added it to my account and it won’t allow me to use any payment method to request a ride I just keep getting an error message! And Uber customer support is basically nonexistent I’ve contacted them multiple times and they haven’t got back to me so I basically got jacked because they don’t give refunds on gift cards and I missed work because the app wouldn’t accept any payment method. So ridiculous I swear highly not recommend seriously!!!
Excellent driver!!! It was a pleasure riding with her, top notch !!!
My drive Kelvin 1/5
By sid vycioua
Kelvin was visibly high on something. He couldn’t barely speak and got lost several times. He kept asking us for help finding his way. He at times was driving over 80 MPH and made an illegal u turn along with almost hitting a guard rail.
Huber ya no me da opción de entrar a la app nose como entrar ya no me acepta mi número telefónico 1/5
By nopal gt
No qué pasa le doy una estrella quiero me ayude a ingresar mi número
By Leah S D
I had been using Uber constantly ever since I moved to a city. In the beginning it was great, but now the GPS used by the drivers takes me the long ways. I try to catch it before it happens, but sometimes I’m not able to. I’ve also had a driver start the trip without me? I feel like that is stealing. I have to cancel and pay the $5.
Honest Driver! 5/5
He returned my son’s wallet with the cash still inside! Great guy!
My return money 1/5
I want all my money back this morning I call twice for uberx and your drivers cancelled your not goons pay them and take my money I work hard for my money and I had to miss work because of your drivers credit all my money back now
Linda Thornton the drivers were Jessica and Johnotan
First Uber ride 5/5
I was a LA Taxi driver 1984 and this driver was friendly smooth ride. Thank you.
Uber apps 5/5
Easy to you and identify your car and drive great
Beyond frustrating 2/5
One of the few companies I deal with that does not provide a method to speak to someone about a problem that doesn’t fall within their generic FAQs. On more than one occasion I’ve had issues that require a “live” assistant. To my knowledge there is no such option with this company. Unless it’s an Emergency. Not very good customer service
Great Service 5/5
Melissa was excellent and enjoyed our conversation.
Incorrect address/Doubly charged I 3/5
By lee nails
This is the 2nd experience where I was waiting outside at my front door and this driver was sitting next door texting me ... asking where I was, then said he couldn’t see the address ...
this is so stressful when you’re not sure where your driver is,
and you have to hope he finds you!
His GPS should have shown him the exact location even if he didn’t see the two locations where the street numbers were clear!!!
I paid the driver $46.xx plus tip for a total of $52.00 in cash...
A $50 plus $2 $1’s... and my credit card was also charged! I didn’t see this until I got off the plane...!
Please refund my card, as I haven’t been using credit and that’s exactly why I paid in cash! Not to mention the ecomy rate was not available and I had to use the SUV !
Smooth Ride 5/5
Short trip but Alvaro was polite and courteous. Dropped me off at my location and waited while my car started. Thank you
The most amazing uber ever 5/5
She is absolutely the best uber we have ever had and we’ve been riding uber since it was a start up. I didn’t even know you could leave comments but I had to leave one for her!!! She’s amazing.
Uber ride today 1/5
By suzanne mary
After five hours at dialysis the driver picked me up. I have walker. She said she used a wheelchair and could not help me my walker. She popped the trunk and the trunk was loaded with boxes. She asked me if I could go back in the building and get someone to help. I did not see a wheelchair and she said it was home. I had to move all the boxes and squeeze my walker in. When I arrived home she did not help me either
Do not send her to pick me up ever again. No tip.
Fell victim to an Uber scam 1/5
Uber driver accepted my ride request. Had 2 star rating which alarmed me. No way in app for me to put a minimum driver rating.
Driver accepted. Immediately click arrived. Immediately clicked picked up. Drover without anybody in the car and clicked dropped off.
Before I had a chance to address that fraud and still stranded needing a ride, I requested another Uber. Got the same 2 star driver.
For a second time driver accepted. Immediately click arrived. Immediately clicked picked up. Drover without anybody in the car and clicked dropped off.
I immediately requested a ride with Lyft instead. Attempted to walk with Uber support. Ultimately, that failed. I got most of the money refunded except $1.41 which error’d in the app.
Awesome service 5/5
Perfect service by the Uber