Not safe! 1/5
Lyft is 100x better! I can’t even login to my account & uber has no customer service which is crazy because we put our safety within uber!
Rating of the app 5/5
I've got nothing but good things to say about the app, it always come in clutch whenever I need it to.
Facil y comoda 5/5
me resulta mucho esta app
App is NOT intuitive 3/5
Took me 15 minutes to figure out how to update credit card expiration date.
The fact you have no help line to call in is bush league.
Uber Experience Midtown Manhattan 5/5
I must say the Majority of the drivers are friendly and courteous and even equip their vehicles with little incidentals such as chargers, mints, water.
I find this to be great!! Just the things us NYorkers need
Uber Pool Issue 3/5
By The addicted zombier
I Love Uber and I’ve been using it more lately to go back and forth to work. My issue is not the pool itself.. it’s when Uber decides to pair people together that are not even going in the same direction.. I was late for work today because Uber decided to pair me with someone whose destination was clear across town on the opposite side of where I was heading... mind you I was the first fare and it’s completely inconvenient.. my driver had to fight through unnecessary traffic in order to get to my side of town.. come on Uber you guys need to get the pooling together and not inconvenience riders like this.. pair riders who are going the same way.. just makes more sense!
Schedule Uber in advance 2/5
First time using the Uber app and I cannot find the clock to set up my Uber in advance.
Use Lyft. Exp for Uber has been poor 1/5
Three drivers cancelled on me for my trip to the airport.
Each of them took 10 mins on average before they cancelled.
Couldn’t leave a feedback for the app for better process because the app freezes conveniently.
Seriously it’s probably the universe telling me not to use their service.
You deserve better world.
TOO HIGH 1/5
The prices went up and it’s ridiculous with the new pool option. Save your money the whole app is trash now!! And drivers are rude
Uber pool needs to do better 1/5
Uber is constantly adding riders to routes. I understand that it’s pool but having 4 people in a car is a bit much. Not only that but it has caused hour delays for me on multiple occasions. This needs to be fixed it’s ridiculous.
They killing peoples 1/5
Always great. !!
Cancellation fee 1/5
There used to be a 5 minute margin for a cancellation to have no fee but now there's none? This is imbecile.
Uber has gone from great to mediocre to abysmal. It's a shame.
An unbelievable welcome to New Orleans! Soft, bubbly, genuine epitome of Louisiana. I'd have her as my driver anytime, but more likely as my friend. Bless you! Visit us in Ohio, I'd love to have you anytime!!
The best 5/5
best uber 5/5
By sjdj aka
best uber driver, so chill
App needs to be fixed 1/5
On several occasions, I have put in an address which I know is correct, only to have the app AutoCorrect it to another address. This is totally unacceptable. From now on I will be using Lyft.
Needs an option to report drivers who cancel after waiting. I’ve waited over 15 minutes and have had a driver cancel on me.
Uber is a fat scam 1/5
I am officially done with Uber. I had a driver claim i was in the car while he was doing laps around the block a mile away. Then i texted him and he calls me completely intoxicated. When i asked him where he was he said it was my fault that i must have entered the wrong pick up spot. Even if i did (which i didn’t) you notified the app that i was in the car with you and i wasn’t. My dot was in one place and your car was somewhere else. I still got charged and had i not cancelled the ride i still would have been getting charged right now. Uber does not protect their passengers. They don’t screen nor do they allow any contact with a dispatcher who could help in real time. Drivers can pick you up DUI or not all and it’s on your dime. The part that really infuriates me is that i can not get a refund. Only credits. I don’t want to use the service EVER again so my money is just gone? That happened to me in Orlando. my trips were canceled by drivers 3x and i was charged $15 because the drivers didn’t want the little fare that my ride was offering (my hotel was really close to the Universal Studios so the fare was less than $5). When i complained i got credits. What am i gonna do with that? Oh i know. Have a drunk driver steal it sayin I’m in the car with him when I’m not. I will NEVER use Uber again.
Payment option 3/5
What is wrong with your app? I have entered a new card and still saying something is wrong with my card. I used paypal and its the same!!!! I used different card and getting the same message!!!!!
Why not 5 Stars? 4/5
The app has gone wacky twice. After a drop off at the airport, The app decides that is my new starting point and launches itself. Another $5 for a cancelled trip that I never ordered. After 30 rides in DC over the past year and only 2 cancelled trips that were not ordered! So 4 stars it is!
Drivers cancel drive with no explanation 1/5
Drivers cancel drive with no explanation and then the app crashes and does not work from that point forward. Lyft works much better.
App froze 1/5
By J Hulett
Froze and left us stranded. Had to call cab. By the time cab arrived missed train.
Uber APP 2/5
By Omar gior
It was very confusing , destination point NOT CLEAR. Meeting points extremely confusing .. still trying to figure it out ...
Great service 5/5
Love Uber. Don’t use very often. But works well when needed.
By ali was great
Ali was great
Uber blues 3/5
Uber is cool but this makes it impossible to stay efficient. People just complain too much on this platform.
Toll frees or customer services? 1/5
I can’t contact customer support
STAY AWAY 1/5
They charge me when their driver doesn't show and cancels. Their idea of making it right is to give me a credit for the "next ride." Given this bad experience there won't be a "next ride."
Uber App 1/5
I attempted to find a ride this morning and confirmed my payment. The app then told me that there were no available drivers at this time and closed out of looking for drivers. Thirty seconds to a minute later there were 5+ drivers around charging double the amount. I was charged even though the app closed out and I was never able to get the uber. How do I go about getting my money back? It seems that this organization has no effective form of contacting for assistance. Please do not tell me that the “help” button should suffice. What if my issue isn’t any of the listed options (as it is)? Highly disappointed.
By Saynara Samelo
Não sei o que seria de mim sem esse app, amo, apenas!
Latest Update ? 3/5
Anyone else having issues logging in after the last update? I can’t sync my business and personal account anymore. Need help.
Excellent service 5/5
Wilson was great and very helpful.
Tremendo conductor con buen espíritu. 5/5
Later uber 1/5
Hidden fees shady business practices and non existent customer service has forced me to abandon uber all together. This app is sketchy with credit charges unreliable gps, too. Apple please keep this review up.
FREE Ride credit code y93yk 5/5
$20 coupon: 1umx9 5/5
First of all, if you haven’t taken a ride yet make sure you use the coupon above to get $20 off your first ride!! Enter it right before you request a ride. Go to the Payment tab in the app and enter the coupon under promotions. Might as well try it out since it won't cost you a thing!!!
The app is simple, easy to use and intuitive by design, giving you important info like the driver’s face, phone number, and car make and model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy!!! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!!! UberX is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a yellow cab again. Who even needs a car anymore? It’s becoming more and more pointless to own a car these days.
The customer support is also fantastic. I got overcharged on one of my trips and I didn’t have to say anything more than a comment on my driver feedback to get a full refund. I’m very happy and I hope Uber continues to exceed my expectations in not only the app but customer service!! I also prefer Uber much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away.
Rides get delayed 3/5
When you log into the app, it underestimates the time for the pick up. You always wait 5-10 min more than what it shows in the app.
Great ride 5/5
By Do not download this crap
Quick good driver nice personality
THIS APP IS F***ing crap!!!! I’ve been trying to sign in to get a ride for the past 30 f***ing minutes! Sheesh! Done with you guys
Express pool lacks safety guidelines 1/5
By riders review
Express pool is a brilliant idea! The only thing it lacks in is safety guidelines. The pickup spots are chosen in a way that it forces users to unsafely cross busy crowded broad roads with cars running at 50 mph without signals. It does not give the rider enough time to go to the nearest signal to cross and reach the spot safely. This is a huge inconvenience to not only the rider but everyone else on the road at that time. Several of my rides got cancelled and i was charged a cancellation fee for this!! Please fix this issue!!
Request keeps timing out 1/5
And then you’re late and have to pay a higher cost to get to your location.
My Uber driver was logged out of the app and ended up having to drop me off with gps. And it wouldn’t let him log back in
Easy app! 5/5
By AADD victim
My first time to use the app. Super easy to use. I like knowing who the driver will be and what car to look for.
Your app is always crashing !!! 2/5
Your app has crashed on me every time I try to do a return trip! It really is getting quite annoying ! And frankly if I didn’t have credits with my Amex every month I would switch over to LYFT for all my travel needs!! YOU NEED TO FIX TNIA PROBLEM ASAP!!
Thank you 5/5
By Raju Rai
The app is good but....... 1/5
I know I am going to get shitted on so let me get right to the point this app is great and all but I literally had my account working a week ago and now my account can’t be used because my number is registered to another account BUT this is my first time using Uber and now I am nervous because how am I going get my rides to work,school, and home I’ve gotten a gift card from a friend a work because I told them I have to take the train into work and school but now I can’t use it because apparently my number is registered with another account like I don’t get it I hate this because this happens to me every time I try to sign up for it it does work and now I am hoping that within the next like 6 hours they can back to me and have it fixed other wised I am completely screwed
App has been very glitchy over the last 2 days and not showing the accurate location on the map. It’s not accepting a specific address which is misleading the driver and putting them at the wrong location.
Cannot change or update payment method. 1/5
About a week ago, I received an updated debit card and was able to update my payment information easily through the app. My wife received a new card yesterday and was trying to update her payment information. We can’t update it. We go into payments, select the card, and it just shows the card with no option to delete or edit payment information. I’m sending this review to make Uber aware that their update may have caused this fault in their app and please fix this. My wife can’t use Uber until this is fixed.