Charge for wait time 3/5
By bulkshit, won't tske anything
We were charged extra for wait time, when we actually were waiting out front of our hotel pick up location the entire time. We Noticed a car across the street headed in a different direction for several minutes only to find out this was our Uber driver after he called my cell number. He admitted his GPS had him turning the wrong direction, therefore I don’t feel added charges were our fault and they should be credited back to me, not sure how this is actually accomplished because I can talk to anyone😠
Dirty Uber 2/5
By Dj donone
Uber is to expensive for the vehicles they got out here I’m moving to Lyft it’s cheaper and they have proper clean vehicle also they triple there price because of snow I use to pay 8.50 den price rise to 11-14 dollars to go literally 30 block which takes like 12-15 min wen it snow charging me 60 dollars
And I was charged for cancelling the first Uber.....
Bad idea 1/5
Please remove this stupid idea for walk to driver thing it’s ridiculous
Uber needs improvement 1/5
I have 2 complaints with Uber: 1.) Sometimes wait for cars are up to 10 min and drivers will take longer its made me late to important things more than once. There should be something implemented for no longer than a 5 min wait for a driver. 2.) there is no customer support line to call, or its very hard to find. I recently took an uberx and the next 4 rides I took even though I chose uberpool at the home screen ordered it and rode with other people it charged me for an uberx with the same price as the one I had recently took. Like I said before I haven’t found an easy way to contact them and seeing as it involves more than one trip I dont want to submit each individual trip and explain it to different agents and have there be a misunderstanding and etc.
Great ride 4/5
My driver left me on the corner. 1/5
By left on the corner client
When another driver indicated that he was on the way I was already in another Uber with friends.
I tried to cancel the second ride and even spoke to the driver and I get charged a cancellation fee??
Because I could not finish my account 1/5
I have stayed with Lyft. I only tried to get Uber because it had an Apple Watch app. But by the looks of it. Lyft is better even if it doesn’t support the watch. The only thing at this point that will change my mind is if Lyft messes up big time.
First let me say I have been using Uber from October of this year to travel from Miami International Airport to Weston Fort Lauderdale and back to Miami, also from the hotel to other destinations, you can check my records.
Let me say that most of your drivers are very polite how every as a non speaking Spanish person I had 2 drivers one who said “sorry no speak English” one who tried to speak English but could not understand or pronounce the directions to his Cell properly, even the person could not understand him.
I also find that Uber has a lot of small cars and as a big person I don’t like sitting in a chair with my knees up to my chin.
Yesterday 11/17/18 I booked a Uber driver from my hotel to Fort Lauderdale airport the car was a Ford Festa (small) I had one bag and it barley fit in the car, the air conditioned did not work, come to find out the driver was a University student.
So to say all this I have had 2.5 bad experiences. I like Uber I enjoy talking with your drivers especially one by the name of Deanna. And will continue to use Uber and tell my friends about Uber.
I must end now, with a thank you.
Michael N Mosko.
Uber is bad 1/5
Uber has gotten so bad over the years I hate it the price is to much just unbelievable
Great platform but 4/5
I’m still having trouble with the pickup locations
Charged wrongly 1/5
I was charged for a ride I did not receive. I had not yet confirmed a pickup when I got a ride from a friend. I don’t know why I was charged and what the charges are based on. I had not given a destination. I am dissatisfied.
Uber App and System 1/5
There appears to multiple layers of deficiencies in the Uber system:
1. The ride from Vanderbilt to BNA was scheduled for a 0730-0740CST 18 Nov pickup (I saved a screen shot). Got a notice to check the time; the time was checked in the Uber site and it still reflected the correct time. The driver showed up an hour too early at 0630-0640!!! Then an attempt was made to charge $5 for the too early show up. Refund of the $5 fee requested
2. Uber cash has proven to be a very difficult challenge to utilized. This method has been designated as source for payments. Yet it appears the card on file is being charged first. I’ve made multiple attempts over weeks almost months to resolve this issue. Because it is pretty near impossible to talk to a human, there is a lingering issue and it is very difficult to continue
Great driver even for this short trip! I’d be happy to use his services again!
No me hicieron el viaje ayer en la noche y me lo cobraron a mi tarjeta 1/5
Ayer pedí Uber y me salió que el conductor hizo la carrera llego al destino y era mentira se llama michael el conductor no se donde hacer el reclamo y q me devuelvan mi dinero! Yo esperé ... y cuando ví llegó al destino sin mi y me llego la notificación de que tenía q darle puntuación !
Not happy about service. 😡 1/5
I would not give this even one star. But had no choice. Was in an uber car going to a musical in chicago. The uber driver made us get out and walk to our location. Because of traffic! Make sure to just get a cab. Your better off. So much better customer service!
Shared Ride 1/5
By Miss Polly P
$10.50 for a five mile shared ride is ridiculous!
Charged a small fee 1/5
Why do I get a message that I may be charged a small fee when the ETA time increases? The message should be customized if your driver ETA increases or isn't accurate.
Former fan 1/5
By Try Lyft 23
to the airport to catch a flight. Driver never called,On Uber screen it was plain he kept going in circles and I was going in the wrong direction. I texted him twice to try to offer some assistance however he never showed up. After 22 minutes I was notified and he had canceled the ride. Finally had to take a cab and just barely made my flight.
Thanks Uber I don’t know that I’ll ever use you again Lyft is looking like a real good option to me!
Charging my card 1/5
By chrging my card
You guys having problems charging my card
could do better 4/5
the prices are great and i love the new pool options.
however it would be easier if the app didn’t assume that i wanted to be picked up from home. instead it should leave both pick up and destination options open so i can enter where i am.
Very unhappy 2/5
By uscd hospital
I get very frustrated when I am in a state I am not familiar with and they set me up with a driver that gets lost or I am suppose to know where I am and explain to a driver who does not speak English!!! I am in a new state where my mother and I flew for a very needed surgery.not only os this difficult so is having this issue and being charge for it! I feel it is not the drivers fault so I still give a good rating, but I have used Uber since I have been here which is almost 2 weeks, and I am here a month due to the surgery my mother needed and I think I am about ready to take a different company
Sometimes Great Sometimes Terrible 2/5
Oh Uber!!! My Mom always said: “You’re known by the company you keep”. In your case, it’s your drivers who are the face of your company. Sometimes they are great, and sometimes they are shockingly terrible. I know you must have like a zillion drivers, and on the daily, that can be hard to control. But what you can control is how you respond when riders have issues with them. Do you want us to love your services, or merely begrudgingly tolerate you, doing anything else possible to find other means and ride only & with great hesitation, when all else is exhausted?? Don’t give us some piddly $2 credit on a $58 ride when it has been submitted with convincing and well documented evidence that the ride was ridiculously circuitous, driven by a clearly inebriated, threateningly pontificating driver, whom I felt shakily relieved to have escaped alive.
Good or bad, even short rides have a lasting impression. But some of these egregious transgressions will last forever.
Getting Expensive and App needs improvement 4/5
Like the concept but the charges keep adding up, and would love to leave reviews for drivers and not just rate them
You guys need to stop that little walk thing, it was better when they just got u from directly from where you are located. I missed my ride bc there was confusion on sides
Walking instead of picking up!!! 1/5
This whole option of having to walk for a cheaper price is ridiculous. Then when you click the option off the pool is almost as much as a regular ride. And if I choose the walking option if my cab says 2 mins and it takes me 5 mins to walk then what? You charge me 5$ for not making it on time!! You need to go back to the way it use to be.
Used to love this app 1/5
I used to love this app. I recently had a trip where I learned they had a card on file that had recently expired (only after the ride). I spent 4 days and about 20 emails asking them to please process the updated card information and they made it WAY more difficult then it should have been. I’m still not sure, even after all that, that the driver got his due! This is unacceptable service. I’ll be looking elsewhere.
Good driver great personal 5/5
One of the best 5/5
This guy is great!!!
Very nice. great convo 5/5
Great personality. Good conversation. All round great service.
Poor drivers 1/5
Our last two rides with Uber were terrible. My husband and I did not feel safe with either driver. They were not driving properly on the road. They spent more time talking and less time watching the road. It seems like your company hires anyone and everyone without screening them. Very disappointed.
Terrible UI Choices 1/5
One star because it’s next to impossible to contact the developers through the app, and because it’s impossible to cancel a trip before a driver has accepted the trip in the case where a user has accidentally clicked to connect to drivers for a trip. I vividly remember a function where a user could set future pickup times, and that has been removed. Dumbing down the UI/UX is a big step backward.
Angel was great! We had a great ride and he even accommodated a detour for us! He was friendly and engaged in conversation. His car was comfy and clean. We took his business card and would request him again for sure! Thanks Angel!
Driver canceled trip and Uber charge me 5.00 for cancellation. 1/5
By Not good customer service.
Not good customer service.
Stolen items 1/5
By lauren mayer
Stole phone and wallet
Selecting car 3/5
By selecting car
Sometimes u need a larger car. Hard to get
Very poor app quality as of right now 1/5
I’ve been encountering nothing but problems while using this app. I’ve waited almost 15 to 30 minutes waiting for Uber pools that keep driving circles around my pick up location. I’ve been forced to pay fees because the app fails to locate me or even pinpoint me for the driver. I’ve been giving drivers poor ratings because I’ve been forced to wait in the cold for so long for a driver that just can’t find me. This app has been ridiculously frustrating and it’s something i haven’t encountered using any of your competitors apps.
Use with caution, there are $5 cancelation fees that I’ve had to dispute because of issues like these.
Frustrating app 1/5
There is no way to get back out of the security code section of the credit card if you need to change something in the # or to add another card . Only way is to restart the phone!
By Awesome way too much
It would be great if I can request a specific driver in my area that's given great service. It would be nice seeing a familiar face.
Something to think about.
Booking problem 1/5
By A uber user
I have book a ride and I didn’t attend the ride but they said you have been canceled the ride and you have been charged
In my experience the app consistently significantly underestimates the wait time.
In NYC the cabs have upped their game in response to the competition and are not just cheaper (sometimes by a lot) but are also about as clean and much more reliable.
Never stand outside in the cold waiting for an Uber to arrive in 5 min - it’s often a lot longer.
Great Ride 5/5
Today’s ride was pleasant, arrived in the five minutes promised, car was immaculate. Pleasant personality.
By starving in downriver
I had two bad experiences with uber this weekend. My ride home from Southland mall, the driver called me , I told him where I was and he took off. Charged me 5$.
At 3am today, Saturday, I called approx five times before I got someone to pick me up. I had to beg him and they were all ten minutes away. I always tip and am very nice. I then saw he charged me forty dollars almost for an uberX and a ride that should be around 15$ Taylor to Dearborn. They would call, find out where I was going then cancel. Please help, I haven’t even got to the ride there, to Dearborn but she was wonderful hire more women 🙄
Great App 5/5
Probably my favorite and most useful app on my phone.
Did not want to accept address 3/5
By Tennis Neil
I found the Uber app to be ok, but it was frustrating to try to have it accept the detailed address I wanted to go to. So finally I gave it a less detailed address that was in the same area, and that worked. I shouldn’t have to do that.
Terrible - 1/5
We were never picked up and we were charged.
By pooh bear 20
Too much money if I’m taking it everyday at the same time
Can’t change my name or photo 1/5
I am blocked from changing my rider name or photo, and when I contacted Uber they simply told me to “try clicking again.”
Please fix this, very amateurish.
This app is necessary but not straightforward 3/5
I often use Uber, especially when I travel and can't rely on public transportation. However, even though I've had generally positive experiences with drivers, I notice that I often am charged more than the amount shown to me when I book the ride. I do not appreciate this. It takes extra time out of my schedule to review every charge and write the company as well as to recall all the details (pick up/drop off/traffic, etc). Please fix this.