Locked out of account 1/5
I’m currently locked out of my account because of two factor authentication. Unfortunately customer support isn’t very helpful. Neither is the help section. At least provide a way to receive a sms text if you can’t authenticate with 2fa app.
The service is absolute garbage along with the bogus gps the app comes with for the drivers always trying to take the long way & I’m positive at this point it’s not just an accident it constantly directs the longest route just from my job to my house it’s ridiculous & so are the fees that come along with the app like cancelation fees especially when the car isn’t even on it way to your location
I will never use Uber EVER again 1/5
If I could I’d give it negative stars I would. Uber is the worst app ever! I had so many bad experiences with it and it is so dangerous and it hasn’t been working at all even Uber eats isn’t working. If y’all don’t fix this y’all gonna lose customers🤷🏽♀️
It’s okay 4/5
But can y’all fix the bug because every now and then it won’t accept my card even if I have money on it and I tried taking it off and putting it back on and it doesn’t work
Sorry I got my mcchiken great app
By Daniel Esperanza
Uber was my favorite way of transportation so quick and easy but now it’s starting to annoy me. I’m not saying I need the drivers to speed but it would be nice for them to drive with some type of urgency because majority of us are trying to go to work but end up super late because of how slow most of the drivers drive 💀🤦🏾♀️. Next thing with this whole pandemic going on it would have been super nice to be given discounts since we CANT use pool anymore but instead we have to pay even more for basic trips and that’s just not fair that we have to pay even more just to go down the street 🙄. Other than that it’s a cool app it’s just not as helpful as it use to be.
So done... 1/5
.79 cents short in the cash balance to get home. Uber logs me out twice finally let’s me in, rejects all 4 of my credit/debits cards rejects my PayPal account, rejects my wife’s cards/accounts. Want to guess who didn’t make it home? Want to guess who didn’t get laid tonight either?
Bye Uber 🖕
Won’t be nice 1/5
My Uber is refusing to build my V-tol jet
not transporting 5/5
Is it true that they are not transporting from New Jersey to New York?
Awful Customer Service 1/5
By BAB, dynamite
I had an issue about a year ago where a payment didn’t go through. I contacted customer support immediately and was told the problem was being resolved, but never heard back. I tried reaching out 6 months later and the same thing happened. I am now trying to get this resolved again because I believe someone is trying to access my account and payment information, and I cannot delete the account without paying the balance. I had the finger pointed at me for this mess, even though I was the only one being proactive about it. I’ve been allowed to slip through the cracks, and now my information is at risk. They make it as hard as possible to get a hold of someone, and once you do get in touch with a representative they don’t care enough to try to help you. Once I get this fixed I am permanently deleting my account. Everyone at this company wants to play the “not my job” game.
The most useful app, ever 5/5
Uber is an app that every smartphone should come pre-installed with because it is very useful🙂
Deactivate my account 1/5
Somebody in San Francisco tried my account and I live in NC so I would like my account deactivated cause I don’t even use Uber
No customer support 1/5
I have been ripped off multiple times by dishonest drivers who lie and say I did not pay the full amount when paying in cash. Uber has not even responded to any of the messages I have sent. They need to do a better job screening their drivers. **update** More than a week has passed since the incident and still have not received any response from in app support. Essentially I was robbed by a driver, I cannot write a review of him and I cannot give him a much deserved 1 star rating.
**update 2** After more than two weeks I am unable to send support any messages for this issue and NEVER received a response. I will delete this app and never use uber again under any circumstances. Customer support does not exist and goes unaddressed. I recommend using anything but Uber complete disgrace.
By because please
My account is getting hacked all the way in Taiwan. What the heck. I’m trying to just delete the account because it won’t deactivate and it also won’t let me log in. That makes no sense. That’s my rant goodbye
Costumer service bad super bad 1/5
I have uber for years, when you take uber and the driver don’t come to the point for X reason and you waiting because UBER THEY DONT LET YOU CANCELED WITH OUT THE FEE, Lyft it’s other app work like a Uber they have it and you can canceled FOR FREE. I go to the Help part for see if they can sent me the money back guess what THEY DONT CARE ABOUT IT, I wait more the 7days and nobody help me.. to bad it’s NO COMMUNICATION AND LOOK LIKE THEY ONLY CARE ABOUT THE MONEY..
I never make comment but if I did this it’s for you guys see and resolver the situation of the people that they pass situation like me or other.. $15 going and never take back YOU GUYS NEED TO CHANGE
BAD Customer Service 1/5
Uber agreed to refund my last two trips 12 days ago. Still no refund. I keep reaching out & each day I get a new rep asking the same questions as the last. Not one rep recently has given me an idea of an answer to when I will receive my refund. And that’s because soon after I post my concerns, THEY IGNORE until it is no longer in their queue and the next rep for the next day has to follow up. It’s a vicious cycle. I want my money!!!
By Mariah Mitchell
Anytime I go in to request an Uber and I try to switch my payment, the screen gets dim and lags. I can’t get an Uber because the payment is stuck on a Apple Pay and won’t let me switch the payment, now I’m using Lyft instead. Fix your app!!!
Forcing people to add funds 1/5
Disgusting. Forcing people to add funds before doing the transaction I just wanted to pay my trip but your application forced me to add funds before paying for the trip. It’s not fair
Only way to fix them 1/5
By whiney hick
Uber is a service provider and they purposely block their customers and hinder every conceivable way of contacting them for ANY reason.
Their support options are not even basic. It’s only Frequently Asked Questions. Nothing else is provided. Do they have customer service? If they do have customer service, what good are they to customers who cannot contact them?
No phone number is provided.
No chat feature is provided.
There used to be a comment feature for individual trips, but it has been discontinued. Without notice and without explanation.
Uber refuses to accept unsolicited comments, questions and suggestions. They state that fact clearly in their support documentation that includes a legal statement that declares that if they do accept any comments or suggestions they have no obligation to follow through or respond and the customer has no recourse.
So, why does Apple support an app that belongs to a company that deliberately disregards and disrespects the customers that use it?
How is Apple going to address this issue?
Horrible app 1/5
I added Uber cash on this app about two months ago and have yet to be eligible to use my Uber cash it always says it’s an error I cannot use it to ride or Uber eats it’s very frustrating especially when Uber doesn’t have customers support to help resolve the problem this needs to be fixes ASAP
Charges fee for things you don’t sign up for and no contact number 1/5
Charged me for a Pass that I didn’t sign up for. And there is NO way to contact the company! They claim there is a contact support option under Help so you can talk to someone, but guess what! There isn’t! Watch out or they will try to scam you. So disappointed. Especially that this is happening during the Coronavirus pandemic!
Update profile picture 3/5
Please get your app up to date on the profile picture. As a customer service company. The Uber app is not a user-friendly app. I'm speaking for the millions of users who felt the same way as the issue is below not satisfying. There's a design flaw in the Uber app that can simple can be resolved.
Worst Customer Service 1/5
By Uber STOLE from Me
I have been trying to rectify a fraud incident that happened via we Uber. I have to proof to show it yet there is NOBODY to help. Not via Twitter all they said oh ok give me your info we will help and nothing. When you email they send an automated email saying to contact via the app where their is no help. FB either. WORST customer service and thieves at that.
Awful service 1/5
Uber gives you two options, either pay in cash or pay by card. Yet somehow every time I want to pay in cash the Uber app does not let me, keeps saying to verify the payment method. I have uninstalled and installed it back multiple times and it still doesn’t work. Now, with these times where we can’t even take public transportation anymore Uber has another fault... now, when I choose to pay with my card the Uber driver cancels immediately, so basically I can’t even use the app because the drivers are constantly complaining about how Uber doesn’t pay them if it’s with card payment. I even end up getting to work late because up to 4 drivers cancel on me. Next time I have to get out of my house just so the driver can drive away when I’m about to open the door, or if the driver refuses my request telling me that they don’t accept card payments anymore or that the app doesn’t run if it’s with a card or whatever other excuse after I’m already IN THE CAR, telling ME to cancel and to get out making me waste MY time, I will sue.
Very bad 1/5
It is not worth dealing and there is no confidence in financial transactions
After ordering the trip and paying in cash,
I was surprised that the amount was deducted from my card through an international purchase. I contacted the support with showing all the evidence from the bank and did not receive any result from them !!!
I called the support sent on the link and asked me several requests and provided them with them, but unfortunately there is no response or result after 24 hours have passed, I hope this is not a hoax.
Auth hold bold disappearing accountability... 3/5
I’m still waiting for restitution, my money, and the job. We’ve been over it, months of back n forth.
Disclaimer, it’s not slander or liable when it’s true.
Make it right Dara...
It’s that time.
Issue with Uber App 2/5
The app did not show tip that I had already included, and no email receipt that included tip. I went back to tip and it doubled the tip. Please fix. I’m running my disabled brother Dr, store, dentist, etc and can’t afford double tips.
I hate this app 1/5
By Jadaaa G
This app is incredibly unsatisfactory . It’s so slow and It always glitches. Right now two people had to cancel on me because apparently the code that UBER sends to me is not being inputted correctly. This has taken away a lot of needed time with my family, and because Uber is so incompetent , I can’t even call anyone. This is ridiculous. I shouldn’t have to miss out on such important things in my life because of an app.
Bad support 1/5
I love absolutely everything about uber except the support. Every single time I’ve contacted support has been a disappointment. They never bother to understand the real issue in hand and reply with a generic message that usually has no relevance to the original issue. This isn’t a one off incident.
Can’t access all parts to use 2/5
By K. Morrill
I went to add “comments” to a food delivery and it’s hidden under the “submit” button which makes it inaccessible. I also tried to schedule a delivery and the same problem. You can’t access it because it’s behind “submit”
By Tony Durrell
Bad it don’t accept my credit card
People keep stealing my info 1/5
not impressed with ubers security. my account got hacked and random people from Russia used me for free rides. after uber “”resolved”” it, I keep getting notifications that someone is trying to get into my account after i tried to delete it multiple times. I had to change my card number because of it. USE LYFT!
Uber Should Pay their Employees’ Unemployment, Not Me 1/5
1. This company told shareholders they refused requests by state unemployment offices about their employees wages.
Those employees cannot get unemployment now because the states have no wage information.
If a local small business refused to pay into the unemployment bucket they would be shut down.
2. The CEO wrote a letter to the gov’t asking for tax payer dollars to pay for the sick leave of their employees.
Uber still refuses to pay benefits to their employees, but wants tax payers to foot the bill so they can make larger profits.
Why does this company dodge their obligations?
If people behaved the way this company does....
Schedule Delivery time 2/5
Something is wrong with scheduling delivery time. The function won’t display times for delivery so you can’t schedule for a later time. Please fix this
STILL no gift card support!!!! 1/5
Can y’all PLEASE fix the issue of not being able to add gift cards?! This is completely ridiculous. I have been trying for FOUR MONTHS to apply a gift card! I just want to use what I paid for!
are you serious ?! 1/5
still to this day they can’t keep their app running smoothly! i just wasted 10 minutes staring at my phone for a fare to load that never came. and when i confirmed the ride without a price just to get things moving it just says “Oops something went wrong” ... yeah like your business. except it’s always been wrong. deleting this app for good and going to Lyft i don’t care about the prices anymore
update: and now the apple pay feature randomly disappears from time to time. and yes, i’ve tried quitting the app and rebooting. nothing works. just like your app
Entirely to many updates..... 2/5
By Brian Spear
I’m on the fence, should I delete the app and only load it when I need an Uber, or work on reestablishing a relationship with one of the local cab companies in town. Almost daily Uber has large updates. Doesn’t matter small or large, stop with the updates. I gave up my Windows based computers because of these frequent type of updates and went with Apple.
Uber app engineers are to spontaneous and not able to think past more than a couple days. Please do something to limit the app updates to no more than weekly at most. Monthly would be really nice.
Never again 1/5
My driver decided to turn around and return an item that was left in the car to the previous rider before he picked me up. So he was late coming to me, then I was charged a wait fee. Uber did nothing to help. Won’t use them again.
Not secure 1/5
My account has been hacked at least twice and my password is not an easy one. Thank goodness I always remove my payment info after I use it. My dad had a similar issue and he was charged for a trip in Brazil when he’s in US and never been to Brazil.....we called customer service and they were of no help we didn’t get a refund either. Your information is not secure on this app...use at your own risk.
AWFUL CUSTOMER SUPPORT 1/5
I have been trying for days not to find a solution for my problem via calling random numbers digging for emails twitter Instagram and I cannot find a single person to communicate with. I am getting charged for things, cannot access accounts, etc and not a single human to reach. Yes Uber was great until I needed help and had nowhere to turn besides a website.
don’t like the way Uber takes money and not complete the ride. This the worst app, it need a do over
Not satisfied 2/5
Why do prices jump up and down every second & why is it always busy ? Also if I send a ride why do they jump the price when I send the Uber overall Uber needs a lot of improvements
No help option for security issues 2/5
My wife and I have both received random verification codes without requesting them in the past 2 months. There is no option anywhere in help regarding “I believe someone is trying to access my account”. Seems a bit cocky of Uber to assume they never get hacked, but that’s just my opinion.
And in all of my clicking around it’s near impossible to speak to a human. Good luck if you have any security issues.
Bad 👎🏻 1/5
Really bad customer service experience 1/5
No phone support. The online form is like a maze where the option does not reflect my situation and easy to reach a “dead-end”. And they try to hold the over charge to their “Uber wallet” instead of returning to the customer. It makes an already bad experience of being overcharged by the driver even worse.
Dark Mode and rotate back normal Horizontal not Vertical screen 1/5
March 23, 2020
Please work on Dark Mode this your app
IPadOS 13.x already have setting Dark Mode.
I hate too bright light mode.
I am use iPad Pro Generation 3 and need work on back normal Horizontal screen don’t use Vertical screen (rotate screen)
I love uber but Uber is soooo expensive . The other fay i had to go to work at 8 in the morning and it was charging me $18 saying it was "busy". Busy from what ??? The corona virus ? 🙄🙄🙄i live in uniondale and i was going to Garden City. Which would usually charge me $8-$10. I go in LYFT nd it only charged me $10.
Taylor is very good
Uber Egypt 5/5
By Agent dash is the best
Thank you uber egypt for adding bus line in shobra ❤️🙏🏻