Ride from oh are 5/5
Good experience took wrong turn once but no big deal would use again no problem
Price surges 4/5
Price surges can be fairly constant at times but not at others. I was trying to get a ride at 5am and the price charged 4 different times, spiking then dropping within 5 minutes. My friend ended up using Lyft to get me a ride instead. I would definitely check both before choosing. Just as a separate add on, a bit ridiculous that I have to come up with a 'nickname' to make a review and apparently a lot of nicknames have already been taken. Why do I have to come to with an original name to leave a comment??
The reasons I will never use Uber again 1/5
Uber deactivated my account without notice.
I contacted Uber and they would not give me a specific reason why. Since I don't know the reason, I can't defend myself which is very undemocratic.
As an aside I've been telling all my friends to ryde or get their grub dashed to their doors by others.
P.S. I would like to be reimbursed for all the tips I have left over the years.
Punctual professional 5/5
Best driver I’ve ever had! 5/5
Mario is one of the best uber drivers I have ever had! Very knowledgeable, kind, and explained Croatian and history and sports:)
By tbell queen
We had a car full of girls and they all felt uncomfortable and unsafe. He begged for a tip and definitely didn’t deserve it
Horrible Service 1/5
The only reason I use Uber is because it’s cheaper than taxi and I know in advance how much the ride will cost. When the the app or the drivers change the route, and I have to pay an extra 2, 3 or 10.00 dollars, (it doesn’t matter how much), then I understand that I CANNOT TRUST UBER anymore. That can’t happen. I count on that first estimate. Yes, it’s an estimate but the final price has to be very close to the original estimate. If that keeps happening I prefer to just call a regular cab and try to arrange a definitive, firm and final price for my ride. At least I will know how much I’m gonna pay for sure. And by the way, when you make a mistake, apply a refund and pretend to give our money back just to take it away later, that is very wrong and maybe should be taken care legally.
App won’t initialize at critical times 1/5
By Bulldog Fan
Cannot get this app to initialize absent a wireless network. All other apps (map, phone, text, etc) work on 4G, not Uber. Initialized as soon as I walked back to the hotel and wireless kicked in. Ended up accidentally ordering a ride I didn’t need, paid the $5, not the driver’s fault. I’ll be switching to Lyft.
Great Navarre Uber 5/5
Thanks Noel...for bringing us home safely and it was fun chatting with you!
False charges 1/5
By Gemma Vale
This app has decided recently to charge me the fee for the ride, and then after a few days of inactivity make several separate charges of $1-3. No customer service makes for a Sh$# business. The fact that it’s impossible to remove my card information is ridiculous. I’ll be suing.
DRIVER BAHIR 1/5
YOU ARE A TERRIBLE DRIVER
Rate For Drivers 5/5
By Blasé one
Uber needs to raise the pay for drivers in Bakersfield. Not comparable to other cities pay.
It was good
I was charged $5 for Uber mistake 1/5
Driver came to the wrong location and then dropped me. I got charged $5 fee, because driver waited 2minutes at the wrong location. I re-requested uber and i got the same driver 2 minutes later and still got charhed $5 dollar fee from the previous request.
Not riding with them again - terrible to charge others for your own mistakes
ONLY STABLE IN THE US! BEWARE 1/5
Beware when trying to use this anywhere but the US. I’ve been left stranded with no other way to get back to our hotel because the app freezes up or has an issue with my payment methods. I even called my bank to make sure my credit card wasn’t blocking the transactions and it wasn’t. Furthermore, the gps does show your correct location as you’re driving and sometimes you can open the app and there will be just a blank page. No menu, nothing. That’s very scary when you’re in a different country tying to get back to your hotel. Super disappointed - I would not recommend it!
Cancelation fees 4/5
Uber needs to be careful not to wrongly charge customers when the driver cancels bc they can’t find the place.
Trip canceling for no reason and money back is hard to get 1/5
Trip canceling for no reason and money back is hard to get . It is really frustrating when you’re waiting for the confirmed Uber longer than 7 minutes to have them reroute and worse cancel all of a sudden. The worst part is that you get these $5 cancellation fees when you had nothing to do with it and reporting that charge is not one easy step. They make it so hard when it shouldn’t be like every other business step. You didn’t take the trip, you should be able to ask for money back with one or two clicks right off the charge. And it’s not just one but 2 or 3 when you do have a real charger right after I’d $16 or so in what the only Uber you took cost. Not cool.
By Sandy Lake Homes
Linda was great!
Works but needs improvements for long distance scheduling 3/5
By God nmf
I pre-schedule rides for another person in a different state. Uber insists that I rate each driver and just will not let up. I can’t rate a driver I’ve never met.
The time zone difference should be addressed as well. If I’m scheduling a 10:30 pm ride in Portland on Friday night, I have to enter 12:30 am Saturday since I live in Minneapolis which I just had to figure out through trial and error.
There is no customer service readily available.
By Downtime gammer
Accept ride and don’t come 3/5
The last two Uber’s I called accepted the ride and never showed up. I can’t do anything about it but get charged a fee? I can’t even rate him bad? How is that fair? I tried calling him and no answer. There should be something I can do
Excellent driver 5/5
By marjorie and Eddie
This was one of the best drivers I’ve ever had with Uber!
Birthdays party 5/5
By party girlz
Best Uber in Mexico beach!!!!!
Ride got cancelled!! 1/5
Our ride got cancelled accidentally by the Uber driver so when we were asked to pay cash to add to the cancelled amount to equal the original amount that made sense since the phone in her car said we were only being charged 4.99 instead of the 14.04 we were supposed to pay. We gave her 10.00 but now 3 hrs later we are being billed 12.00 by Uber for the ride (plus the 10.00 we gave Irma) makes it quite an expensive 1st Uber ride!!
Not happy 1/5
Driver left me at my first stop when i was picking my 4 year old child and he took off my child’s car seat with him , i looked for customer service email and there is no email , he did that purposely
Trip with Juan from LAX 5/5
It was our first Uber ride and it was very easy we are glad we tried Uber!
Customer Service and disputes 1/5
CS and disputes are a nightmare.
Horrible customer support 1/5
I always use Uber to get from A to B
Today I rode with a lady first of all she took a longer route to get me to the location 4 miles away. She drops me off doesn’t cancel the ride. Keeps me on the meter for two hours and then ends it. I get a message that my 5.89 ride is now a 59 dollar ride. There needs to be an option where the rider also confirms they’ve been dropped off because not only is it bogus that they can keep the meter running like that but it’s impossible to contact someone to fix the issue I refuse to pay 10x the amount I was shown at the start of my ride
For services that I did not use.
FIX YOUR NAVIGATION SYSTEM/ GPS 1/5
Always use your app when I go to work, but keeps calling or giving the driver instructions just to get where I am
At.. how can you let the driver go through a dead end road? And you got some nerve to charge us more if the driver takes it longer to get to the destination where were at? That is b******!!!! And btw,i canceled my trip and please refund $5 cancellation fee because it takes forever for the driver to get where I am at. Even if i contacted him and gave him a right direction.
Stealing money 1/5
The customer service is absolutely trash fro this app. The drivers are dishonest. I was charged 85.56 for a trip that was supposed to be 27.17 because the driver said I made an extra stop even though I did not. She was talking on the phone not paying attention and made a wrong turn that made the trip longer than it was supposed to be. Been trying to get my money back or at least get in contact with Uber for a whole day now and still no response. I am very disappointed and what a full refund.
It was really nice, very professional, the car very clean, very down to earth, thank you 5/5
Protest charge 1/5
We got a $5 charge for a cancelled trip. We did NOT cancel the trip. We waited and waited and did not ever spot the driver. We said we were at the Pier 35 Cruise Terminal and that is exactly where we were. I do not think we deserve this fee.
How do we protest this?
Editing trips is difficult 2/5
If you want to add a destination or change the pickup location it is extremely difficult. Cost me $10 in cancelation fees which i think is crazy since drivers were right around the corner.
Uber :) 5/5
Good for emergency back up rides.
I take Uber every day to and from work, so I interact with the app a lot. One thing that I really really dislike is that sometimes I get matched with a driver who is 15-20 minutes from my pick-up location. This in itself is not Uber’s fault, I get that sometimes closer drivers aren’t available. However if I want to cancel the ride because it’s going to take way too long to get to my destination, I still get charged the fee. Even if I cancel right away. So I’m either stuck waiting forever for a ride or I get charged for not wanting to put up with it. Not fair options, in my opinion.
If i could give negative stars i would give them -5. Every order i have put in came to my door wrong, sometimes 100% wrong! Never got drinks. Not just for me but my coworkers always got their orders wrong. Proud door dash customer now. Yall should end this service.
Good driver 5/5
By Rosie nana
5 star 5/5
Great service Clean Car
Ready to be scammed out of $150? 1/5
My bf’s Uber driver never picked him up and she sent fake pictures of vomit on the seat and charged him $150 for a cleaning fee. Uber doesn’t have a phone number so you have to email them and all they do is keep saying they won’t refund it. They even have records of his fare refunded and him in a different Uber six minutes later.I filed a police report, a complaint to the BBB, and commented this on their Facebook page and they FINALLY refunded it. That driver is still on Uber ripping people off. I suggest you walk.
My driver was dishonest ! 1/5
My driver reported to Uber that my service dog ( trained, certified and tagged) made a mess on a $7.53 ride. He said nothing during trip. The trip was uneventful. No mess, no fuss, nothing. Later, I saw that $20 was added to my fare! For a “cleanup”. Nothing could be further from the truth. There was nothing at all to clean up ! I am angry at the dishonesty of the driver and at Uber for letting this happen to me.
Unprofessional and unsafe 1/5
My driver attacked me and my wife for no reason she sprayed us with bear spray and kicked us out of the car no explanation for her actions I reported her to Uber and never got a response she committed a hate crime against us a biracial lesbian couple as soon as I said we’re making a stop to pick up my wife she freaked out and ended the trip and sprayed us as we were trying to exit her car if you live in Albuquerque New Mexico please look out for Beatriz her plate is DV :disabled veteran: 701G if Uber isn’t going to keep us safe then I’m gonna make sure everyone is aware of this the company still hasn’t emailed me back so I’m definitely going to the news with this
Charged twice 1/5
By denise $1
I was charged twice I use you guys alll the time and this has happened three times now guess I’ll start using Lyft
💲15 off 5/5
By Ayana Horie
2r7txpx3ue Please use my coupon code.🤗🤗
Thank you 5/5
What the Uber experience should be
Please investigate for refund 1/5
Abu picked me up in a timely fashion from the Sheraton Suites Philadelphia Airport. I was going to the Wells Fargo Center. I was quoted a price of $12 plus some cents. The trip should have taken less than 15 minutes. As we got closer to the venue, the traffic became heavier. That is understandable. Instead of staying the course, Abu took a u turn onto the highway, ALL THE WAY BACK TO ONE EXIT FROM THE HOTEL. He then returned to the venue. This trip took us 50 minutes. I was charged over $29 for this trip after the fact. I feel it is appropriate to be financially compensated as this driver was uninformed as to the location of my destination.
Wait time is too long, cancellation window is too short 3/5
By Ruth Patterson
Tired of waiting 8+ minutes for my Uber to arrive to get to a destination that’s 10 minutes away. I would only use this if busses aren’t running. Nowadays, the bus gets you to ur destination faster.
Don’t trust the app 1/5
The pickup time said 4 minutes, then changed to 7 minutes, then 5 minutes. 16 minutes later, my driver showed up.
Uber is great if everything goes as planned. 1/5
If something goes wrong- Alah, help you. Their customer service is the worst. I don’t even think it’s real people-I think they use Ai.
Just works 5/5
By jeff yapp
I have used Uber all over the world and it just works love it !!!!