Uber over charging 1/5
By Bany d
Uber keep double charging me for ride I already took and charging for I didn’t take keep putting my account in the negative
Getting Receipts for Someone Named Amy. I’m not she. 2/5
By Sun Still Shining
Please correct. Thanks. It’s very difficult to reach someone to ask for help resolving this issue.
If anyone wants free or discounted rides... 5/5
Just use my code at sign up and we will both get credit for cheaper rides:)
First time rider! 5/5
Used Uber for the first time ever. Also my first time in Vegas. Had 3 great rides. They all showed up right on time or early. One driver even had bottled water for us.
WORST SERVICE EVER 1/5
I have been using Uber for 5 years, even got the credit card but as of late it’s the become the WORST. Try Lyft, via or ANY other service but this one. Loyalty means NOTHING to them.
Ex Uber rider
Upfront prices are fake 2/5
I’ve recently noticed that in UberX rides I’ve taken with additional stops, that the upfront price I am shown becomes a “temporary charge to my account” and once my ride is over I’m charged nearly double the upfront price. This is ridiculous and absolutely unacceptable that you’re dishonestly taking customer money in such a way.
Cancelled ride!! 1/5
The driver was four doors down the street we were signaling to him flashing lights at him he canceled the trip and drove off then when I requested another ride he came around the block and pick me up I do not want to pay five dollars for a Canceled trip which I did not cancel and he was at the wrong house. Please reply
Canceling feature 1/5
How you gonna charge me if i cancel within 60 seconds?
Granny Nanny Uber Driver 5/5
By Granny Nanny Uber Driver
Uber easy to use—try it!
Great ride from the airport! 5/5
Very friendly with some great tips on things to do while in St Louis.
No rides were available and you guys still took 5 DOLLARS OUT OF MY ACCOUNT I want my refund! LYFT PREFFERED
Taken money 3/5
I have order three Uber rides and they keep taken my money and not sending me my rides
Fast, Friendly Uber service. 5/5
This service is welcomed in our town, where taxis aren’t common to see, and makes less difficult to get around our county.
No show 1/5
My driver/car was a no show. A Sonata was suppose to pick me up. They never showed up. Then I was charged $5.00 for cancellation. How do I get reimbursed? It was on American Express. I guess I’ll dispute the charge. Total BS. I walked home.
Leaving tip forces rating 4/5
By Shoot the bunny
Sometimes I want to leave a tip yet not leave a rating. This could be that driver was competent, but not worth a 5-star rating... but any rating less than 5-stars effectively craps on the driver.
But if you try to leave a tip, the app defaults a 5-star rating, and won’t let you leave a no-rating (zero stars).
This is most likely not a bug, but bulls*t by Uber to boost their drivers’ overall ratings.
Charged extra 1/5
Soooo if my kids miss the bus i usually use uber and on multiple occasions they have overcharged me maybe like at least 10 times i contacted them the last time they would not refund me back to the 7.29 usually 7.50 it’s supposed to be so i have took my services to lyft where i am never over charged!!! See ya in the dust uber byeeee have a nice life 🖐🏾🖐🏾🖐🏾🖐🏾
DONT TAKE UBER 1/5
They will TAKE YOUR MONEY . lord knows if you cancelled you pay the fee then a new ride, the uber cash or credits you will still be charged for the FULL TRIP. I HATE THEM SO BAD AND CANT WAIT TILL THEIR COMPANY SHUT DOWN FOR GOOD ! Use lyft or Juno
Uber is better 5/5
Uber is more cost effective, more convenient, and a better way to get around town. I’ll NEVER take a taxi ever again!
First Uber ride and driver gets pulled over for Traffic violation making me late for my appointment. Had to get of cab, and wound up taking the bus home.
Cancel Fee 1/5
Uber canceled my trip with driver instantly because another driver responded to my request & Uber cancelled the ride and still charged me a $5 cancellation fee which I have disputed with my bank and will not be paying. I will only use Lyft from now on.
UBER IS THE WORST 1/5
Uber is the worst, Lyft is so much better and cheaper and hold their drivers to better standards. I had 300$ stolen from me from an Uber driver and Uber did absolutely nothing to help me or did anything to make sure the driver didn’t steal from other customers
Poor navigation 1/5
Schedule ride 4/5
Why can’t I request a ride in the future??? Someone help me please
I canceled my trip & was still charged 10.10. Driver said there was a problem with the app.
Bad rating system 1/5
By a former customerrrrr
The rating system seems to work in a really random way. It should be more transparent like Airbnb where the name of the drivers and how much they rate you after each ride are shown.
Credit Card Compromise 1/5
This has happened to so many people I know but it just happened to me. Right after adding my credit card information my card was compromised and used twice. Now I have to wait almost a month to get my money refunded back to my account.
I’m not sure how you store people’s private information but this has to be fixed.
Great driver took me to my location on time I appreciate it!!
I really do not like this app 1/5
By kelley kelssss
I’ve been with Uber for 7 months I’m a platinum member I’ve had multiple people charge my card for hundreds of dollars and have a multiple Uber’s charge me for rides and they never picked me up i do not recommend Uber they only give you 4 refunds and if you exceed that you will no longer be able to eat a refund anymore beware of terms and conditions Uber allows people to legally rob you basically definitely deleted my app regardless of the 50% off rides they always try to give me !
Too many issues 2/5
By Mrs C from NV
Upon being dropped off at airport immediately TRIED to rate & tip driver & App said “couldn’t reach THIER Network, try later” over 4 hrs later FINALLY was able to rate & tip driver. AND THE WHOLE RIDE TO AIRPORT THE CAR ON THE UBER MAP NEVER MOVED FROM OUR STARTING POINT AS WE DROVE. THIS ALSO HAPPENED TO MY STEPSON, which as a Mom it made me very nervous & because he was flying international there was a Charge for WiFi at this particular airport so he couldn’t justify paying for it for few moments, so I never actually knew he made it to the airport safely until he arrived back in Canada when he got back to his place. FRUSTRATING THAT WITH ALL THE TECHNOLOGY THE APP DOES NOT STAY CURRENT. IF the Island we were on had LYFT, we DEFINITELY WOULD OF USED LYFT OVER UBER. Get your act together Uber😡
Driver was excellent 5/5
By Frequent travelet
Thank you for great service.
I love y’all 4/5
Better than a taxi because you get different people from all walks of life.
Been using this app for about a year. Great
Accessing Uber Cash is hot mess 3/5
By Home automation guy
Otherwise the app is ok. In general everything seems to be just a few too many clicks away.
Disappointed with promo code that didn’t work 4/5
By De Seta YM
This was my first time using Uber. I was very satisfied with the driver, his arrival timing, his driving, friendliness, assistance and professionalism! My only complaint is that I had a discount card for my first ride for $ 20 off and after inputting the promo code it only allowed me to get $3 off. I didn’t have time to redo app as I was heading to the airport. Driver said I needed to reach out to Uber and was-unsure where to reach out to. If I received the full amount off I would have rated this a 5.
Tracking problems 3/5
I use this app a lot and sometimes it messes up by freezing. It’s a problem since I wouldn’t know if my drivers outside or not. Please fix for a five star rate.
Easiest and most reliable way to get a ride 5/5
The Uber App is the easiest and most reliable way to get a ride. Being able to track your driver on his way to meet you is reassuring as you know you are not going to get left standing.
Great app 5/5
Very useful, a lifesaver
Drivers accept my ride and just drive away from me 1/5
There should be a penalty for someone accepting my ride request where it asks me to walk 6 minutes to the bottom of a hill, and then when I check again they have driven 6 minutes in the opposite direction and is obviously not gonna pick me up and it won’t let me leave a comment on their profile or anything
last minute cancellation 2/5
riders should start getting compensated for last minute cancellation.
It’s pretty good 5/5
My experience with Uber is pretty good except once I was waiting for an Uber for like 20-30 mins and the guy was just sitting in the same plac, not once moving. Other than that all my rides were pretty good. Would recommend to anyone
By so not have one
Why am I billed for it. I tipped in cash. I never ever put a tip on my phone.
Ride to airport 5/5
By early arrival rip off
My driver was great but he arrived 20 min early. We said we would go but we we’re charged for his waiting time. Not fair to him because he did not get a tip. Maybe Lyft next time
DO NOT DOWNLOAD 1/5
Worst app ever totally unprofessional and they charge you way more then they tell you was charged 48 dollars for a 15 dollar ride so over it .
By Brennan Daigle
Wonderful ride thank you!
I’m loving this service 5/5
Costly rides and far pick up times 2/5
I go to work at the same time every day. And I used to get a ride for $8 in the morning and $9 or $8 afternoon. But recently they have given me rides that are several minutes away from pickup and I get to work really late. And out of nowhere charge me $15 for the close ride I take. It’s really frustrating. I have to wait up to 12 minutes away, 15 minutes away.
Seniors needing help 5/5
By seniors needing help
Prompt whenever I call for my husband. Thank you very much👌👌👌
Extremely upset 1/5
I was charged 5 dollars for Cancelacion of an Uber when the driver refuse to take me and my daughter I want my money back