What happen 2/5
That wasn’t my quote
Hate update 1/5
By customer since 2011
I really hate this new update not telling me my estimated arrival time until I get into my Uber, it is so inconvenient
Uber reality 1/5
Uber is a great app but there is no protection for users...I recently was on a ride where the driver did not want to cancel so he kept my app open for over 2 hours and Uber did nothing about it
Good, but no Scheduling? 4/5
By Dan S., Houston
Why would you not include scheduling to the iPad app when there is scheduling in the iPhone app?
Amazing service 5/5
Nothing but awesome
A lot of bad experience 1/5
The first thing is that drivers accepted the ride even when they cannot and let you waiting, and don’t even answer the phone, and when you realize they aren’t coming you have to cancel so that’s waste time specially when you are going on a schedule. In other hand are the drives that make mistakes or lie about you being in the trip and you really are not and they take your money, then they also charge you for damage or dirty that you didn’t do and not talking about 20 or 30 dollars I’m talking about 100 some dollars. So if you ask me. I tell you good luck.
Uber is awesome! 5/5
By Dj chronic060
I wouldn’t want it any other way! It was a great experience!
Rude drivers 1/5
Drivers can be very rude and not show up after accepting a ride. Worst part is that company supports them and does not do anything against that.
It is shame since there are also really honest man’s and woman’s which are very honest and polite but their reputations gets ruined because of irresponsible drivers and unreliable company which supports them.
Love the rides 5/5
Great service most of the time
Expired voucher code 1/5
By bad promo code
An Uber rep gave me a voucher for signing up, and the voucher code was not even valid, but expired! Cmon Uber!
AIng man 5/5
Clean car and amazing man and driver
Uber doesn’t give you the option of choosing the route, if there are 2 routes to the destination and if Uber chooses the route with toll, customer has to pay the toll even if we don’t want to, if it’s Uber pool and the other customer uses the route with toll then even I have to pay! What kind of service is this? Why can’t you ask the customer or inform them about the toll before booking the ride
You guys are forcefully taking money from customers
Fix this! 1/5
The app will not work so I’m unable to use Uber. Every time I enter my number and hit the black arrow it does nothing. I try to connect social media and nothing just kicks me out and brings me back the the same menu. So now I’m using lyft!
Taxi supporter 1/5
Uber drivers are not vetted and should not be trusted. Besides they are no cheaper than hard working taxi drivers
By ellis leonett
I am under 18 years old and this Uber driver tried to physically fight me, he canceled the ride so I could not give him a review but he could review me, I am going to sue the app and the driver if nothing is done about it.
To expensive 3/5
By The new update ruined it
Prices are getting higher and higher
Update is trash 1/5
Uber has implemented the “express pool” which essentially is uber picking you up blocks from your pickup location and dropping you off blocks from your destination. It’s supposed to be cheaper than the regular Uber pool, but it’s not. It’s basically the normal pool prices, and pool is now more expensive to make express seem like the cheapest option, which makes x more expensive so that normal pool rides and x aren’t too close in price. Also because of this rides now take longer to get. I’m ready to delete my Uber app
Trash Customer Service 1/5
****UPDATE**** If I could do zero stars I would. Ridiculous going back and worth with automated systems to fix my phone number and email issue. Told it would be brought to a different team that specializes in issues such as mine, and NEVER get a response. Kept replying checking the status until LAST NIGHT I’m receiving an email stating MY ISSUE HAS BEEN PAST THE DAYS REQUIRED AND NEED TO RESUBMIT A CLAIM. WHAT?!!!!!! And when I resubmit I’m told my phone number is cleared which was complete BS, I send a screen shot stating my issue is still unresolved, and am told I need to provide the information IVE ALREADY GIVEN AGAIN!!!?????
Could be better. 2/5
For starters, I was charged for a one of my trips tips twice. Instead of returning the second charge, they provided me with a credit of half the tip that they took. I wanted to give the driver an $8 tip and they charged me $16, but only credited $4 to me. I don’t see how that makes any kind of logical sense. Also, the gps needs some work because I’ve had drivers go in circles around me for up to 45 minutes and I have to pay to cancel because the driver just couldn’t locate me no matter how I explained how to get to me.
The app is horrible 1/5
The app always make the driver pick me up at the wrong address
Uber is extremely over priced for no reason.
Uber Above lover 5/5
The best thing happened to transportation service!
Drivers won’t pick you up 1/5
I am sick of drivers forcing me to cancel by not moving or driving the wrong direction. Please just connect me with someone who will take my ride.
When I give in and cancel them surge has gone up and I often pay double. What a sneaky business practice.
Driver drove to the back of the building! 1/5
I disputed the cancellation fee because the driver never came to the actual pickup location. I received a credit instead of a refund which infuriates me. I'm leaving for Afghanistan and don't need a credit!
Great app 5/5
Great service, extremely prompt, great experience.
Poor connection 1/5
Your app always says there is no internet connection. That never happens with Lyft.
Need to work on the app 1/5
By Adrian BM
I was going to take an Uber today and changed my mind before they had found me a driver. I pressed cancel and closed the app, assuming that that was that. However, I got a message ten minutes later telling me my driver would be arriving soon. Obviously I was confused as I had already canceled the ride and then double checked that it was canceled. When I reopened the app, it took ages for the app to actually show me the ride and it wouldn’t let me cancel the ride or contact the driver for a solid two minutes of trying. Serious work needs to be done on this app before I will consider using it again.
This new update is awful. So unreliable.
Billed for no ride 1/5
Last night I ordered Uber X, talked to the driver twice about my location (corner of 4th and Throckmorton) waited 1/2 hour and he never showed. Then, I could not reach him, but I was billed $7.99 for nothing. I will choose Lyft in the future. They are professional and have never done this. Uber has billed before for no ride and there is no way to get reimbursed.
A/c not working 1/5
Since 3 days we are using Uber in this hot summer to get comfort but ac was not working properly in non of the cars we booked
By Johnny Napkins
I set up my ride and my driver can’t find me. I called the driver and couldn’t get thru so she left. I ordered another one and he couldn’t find me either. What a waste of time I ended up catching the bus. I think I will use Lyft
A more expensive Lyft 3/5
Fairly reliable app. I’d definitely recommend using Lyft though instead. They are almost always at least $6 cheaper. Not sure why seeing as most drivers I noticed use both apps simultaneously...
Price always change for same route.. 1/5
The price always changes.. I’m using the same route every time, yesterday y’all charged me $15, now you you want to charge $20, I exit and then go back, then you want to charge me $26, I try again, it goes up to $32 and then $36, I’m going the same route, same distance every time, y’all try and scam someone else on prices, cause I’m using the same route, from work to home.. and your price changes every time.. who do you think you guys are trying to scam..y’all trynna charge me double for the same route I use from work to home, who y’all kidding!!! Y’all got me all the way chopped and screwed.. and I work 3rd shift.. you think i got patience for this type of F*#%ery. NIZZAH TO THE 3rd DEGREE!!
My route cost $15.. y’all need to do some fixing on y’all behalf, cause y’all trynna steal people hard earn money... FOH UBER!
Estimation of pickup time 4/5
We have early morning services around 5:00am couple of times. Everything is good except the estimation of time before picking up. The app says 8min waiting for pickup, but actually the pickup time is 15 min.
By This app is weird
Best Uber driver in LB’ 100% recommend
App not updating my new region 1/5
Even though I've changed my location since over 3 months. My app is still relating as my former region. Can't access offers available here, because it says not available in your region whereas it is on other friends phone.
Just deleted my account after contacting customer service as developer response here advised. Was told app will update in time, meanwhile I should continuing taking rides at exorbitant prices while there are promotions because the app wouldn't update my location. How nice...Bye Uber!
‘Can’t reach our network’ message coming up even no fault could found in my Internet connection 3/5
By Sheila Noya
Whenver the message comes up, the journey or status info in the app become inaccurate. And it seems that the Uber app and website do not allow for this issue to be brought to Uber’s attention other than through this review. That’s because this issue does not appear to be mentioned or included in any of the topics that have been covered already in the app or website.
Last trip 5/5
The last trip from Daly City, California to SAN Francisco’s international airport was enjoyable as the driver Arthur was friendly, polite and considerate as we were two elderly people, he helped us unloading the luggage.
Poor GPS 1/5
Why can’t I manually input my location for the driver instead of relying on its poor GPS?
I have to give the driver instructions?
I look vex Jacob -(dallas TX) 5/5
I love Jacob awesome personality, thank you for getting to my destination safe love
Customer Service is lacking 2/5
I believe the customer support tram is severely understaffed. I have an 80+ year old client who left her phone in an Uber, then did not remember her password. She was not able to reset her Uber password, repeated emails were ignored for over 36 hours and requests for assistance via social media were useless as well. A quick “We are looking into it” in order to keep the ‘usually responds immediately’ metric looking nice, but a complete joke for a non tech savvy senior not well versed in the ways of tech. Finally the driver found the phone in the car after three days and was nice enough to return it. No thanks to Uber customer service.
And Uber still charged her $15 after the mental stress she went through of not being able to contact family members to let them know what was occurring, and repeatedly being told that something would be done, then nothing, radio silence.
The independence and benefit afforded to some by this service might be exactly cancelled out by the frequency of negative occurrences such as this and the many others about which I have read.
Worst customer service. 1/5
By Bridget H
Customer service is poor. Will take money out of your account for a driver falsely accusing you of throwing up in their car. Took a sober ride. New to the area did not want to drive. Got an email 12 hours later saying we threw up some rice in the back of the car. Completely ridiculous. Immediately 150 was drawn out of the credit card account. Took 48 hours for uber to realize the uber driver was lying. Can see why they are pushing their new tv ads. Used uber for years but now am completely against. Have been using lyft now and their customer service so far has been much better.
Older version better 1/5
Older version was easier.
Payment photo of credit card doesn’t work.
By WV Knight
Didn’t know what to expect. Came for a GW graduation. Uber has made our experience enjoyable except for losing my earring sometime in evening. Have shared calling Uber for rides between & betwints; which has been experience.
Clean and honest 5/5
Very friendly and clean car.
Huge fan of the app changes lives 5/5
Been using it for a few years and the referral feature is awesome. By using the promo oliverg19 you can free rides pretty easily!
Use Lyft 1/5
My Uber driver cancelled the trip before he even arrived and then they charged me $5. What kind of sh*t is that.
Best lady ever!! 5/5
By Iol brb
Ladies night out!!
This app left me stranded 1/5
Kept trying to order a ride and it kept saying”oops something went wrong “ tried to go to help section and it wasn’t help. Down the road was a booth for Lyft. He comped my ride. Guess which one I won’t trust