Be upfront with your total fare costs with taxes included.
App allows for Driver Fraud 1/5
With some other apps, a passenger must physically enter a location change to prevent driver fraud. Not the case here. Have had a driver drop me at my destination and then fail to end the trip. There is no telephone number or instantaneous customer service to call and alert the company while the fraud is in progress. Then you get billed double what the quote was and you can only exchange emails with customer service. While they do refund the fraudulent billing, the debit to your account is instantaneous and the refund takes several days. They also don’t provide adequate customer service.
By Aimee N J
I live less than 2 miles away from my and for the first year my Uber would be no more than $5 and starting December of 2018 my Uber has doubled its price
Love it 5/5
New York taxis are pricey! Uber is the only way to go!
Response time and organization 2/5
Not a fan of how the app is organized and the load time is not optimal
Return my $5 now 1/5
I would like the $5 you charged my card returned to me right now. The driver clearly saw me & my 3 friends (2 females & 1 male) waving at him to pick us up. He acknowledged us & kept driving down the street. We where standing exactly where the pick up was suppose to take place. Moments later he cancelled the trip. We are 4 Black Americans trying to return to the California African American Museum to retrieve our cars after we had just attended an MLK celebration. This driver clearly did not want to pick us up. Please return my $5 to me now. I cannot believe this happened to us. This has never happened with the company before. I am truly offended.
Too many drivers call ahead and extort your destination out of you just to cancel the ride leaving you hanging.
Add on for waiting 1/5
By Another Knicknane???
I just looked at my bill. I was not only charged a surcharge for a toll or fee but a surcharge for waiting. The only waiting that occurred was my date and I waiting on the street as the driver drive around looking for us because her GPS was faulty. Uber used to be a good deal. Now a taxi is often cheaper.
Uber GPS dropped me fat from home 2/5
My driver missed a turn on Uber pool and was supposed to drop me close to home instead he “missed” the turn and dropped me at the intersection of some low lighted streets and argued that that’s where Uber calculated my drop off place should be! It’s crap! I had to walk 4 minutes in some low lit area to get picked up too! Why doesn’t Iner just charge $1/$2 more and drop people close to home?
On time and so nice!!
By cold & disappointed
I’ve been using Uber for a while now… However recently it just seems when you request a ride the time quoted changes constantly. It will tell you seven minutes then it will jump up to 10 minutes and then it will say arriving now. Very in accurate.
This evening it said meet your driver now I walk out no one is there so I text them. They replied shortly later and said I’ve arrived but the app still said they were two minutes away…
I’ve usually been pleased with drivers/cars etc. Tonight decided to Uber because it was so cold and didn’t want to have to park or get into a cold car. When the driver arrived the car was freezing not sure if I was his first ride and it also smelled weird. On the return home, the car again was freezing almost as if the heat wasn’t working or on & the driver barely spoke English. Unfortunately, this was my mom’s first time using Uber and she was the reason I took it. She has had several surgeries and gets cold easily and it’s hard for her to walk far distances.
I like using Uber and until this evening have had pretty good experiences. I also have a good rider rating and would like to keep it that way. Is there a way that I can request to not have a particular driver/car pick me up again? Hate to seem picky but when I’m spending money I just don’t like to be in a car that smells weird or is cold!
Use Lyft or Juno instead 1/5
By Yard riot
Poor customer service. 3 to 5 business days for refunds on drivers who start ride without you. Straight robbery. Uber used to be decent. Now it’s ran by crooks!
By Larry R Rugg
Getting tired of getting charged a $3 surcharge when your driver is late because their lost.
Slow performance 1/5
Very slow performance no enhancement found
Dropped for no reason 1/5
Do NOT use this app! At first I loved Uber. The drivers were very friendly and picked me up in a timely matter. I used it a lot because I am disabled and unable to drive. Then, out of nowhere and for no reason I was unable to access the app. All they said was that I violated the terms and agreement. That is ridiculous! I couldn’t even contact customer service to find out why. This has happened to many others as well. I was a very loyal customer for years. They had just lost a great customer. I wasn’t even able to use Uber eats anymore. Even if they granted me access again I would never use it ever again.
Great driver and helpful.
misleading pick up times 3/5
My last 3 pick up times were much later than indicated by the app. Drivers say we are being put in a queue perhaps because there aren’t enough Uber drivers available. If the wait is going to be 20 minutes please tell us the truth. Don’t make us stand out in -7 degree weather waiting 20+ minutes for your driver. It’s not the drivers fault it’s Uber’s for misleading passengers!
Poor GPS and Rude Drivers 2/5
1. It lately locates me 2 or 3 blocks away from where I am. I can’t change it in the app.
2. There are higher chances that I meet rude drivers. Give attitude, or be impatient to talk to you when they couldn’t find you, even though they made mistakes or were given very clear directions. Rarely see these when taking Lyft.
Need upgrade Uber GPS.Sometimes not accurate pick up location for customer
Uber app 5/5
Very easy to use. Even for an “old” person like me😋.
Really great excePT THE ROUTE 3/5
I don’t expect Uber to have complete knowledge of the roads like Google, but too many times it has asked me to cross a road with NO CROSSWALKS. I don’t mind walking as a cheaper option, which is better than none, but it’s just ridiculous. Was too close of making my driver wait longer than they needed to just because I have to walk more to safety get to my pick up location. Please fix this. Thank you.
Very poor service 1/5
Driver always either come late or cancel. And they charge waiting fees or cancellation fees. I don’t understand how come their driver can’t even locate my location. Lyft is far better.
Quick upload & nice service 5/5
By FGA International
The response time is very short and the driver is very friendly and helpful!
trash , uber never lets me get a ride with uber credits.
Easy easy easy 5/5
The app is super easy and convenient to use.
Friendly driver and a comfortable car. 5/5
Rodger is a very nice guy and knows the area.
Why did you cancel my trip because I still joined the same Uber i ordered before?
Ride Cancelled by Driver 1/5
I just got charged for a ride in São Paulo I never took. The driver cancelled after he left me waiting for several minutes. Please reverse the charge
Miss Susan! 5/5
By Samy Teets
Thank you for the ride! My daughter says thank you again for the mints!
No way to contact a live person 1/5
Set up uber today for a ride to airport. Said driver was two minutes away... one minute later I get a notification that the DRIVER cancelled the trip. THEN I get another notification a minute later saying I am getting charged five dollars for the cancelled trip!!! After looking for an hour on how to reach someone in customer service it is apparent they have absolutely no way to talk to anyone. I disputed the charge on the app and it gave me a five dollar Uber cash credit. I do not want an Uber cash credit I want an actual refund to my credit card.
Cancellation fee despite the driver and eta being so much later ... and many more 2/5
Not supposed to be late for a class , now I am because it rerouted (the original latest time was 1:01 and now I’m scheduled to arrive at 1:06 because it added a passenger ; the driver picked me up in close to 10 mins instead of 2 mins and I couldn’t cancel bc of the $3 fee) . I ordered the express pool in time to avoid being late , now I’m even super late :) thanks . Not to mention the driver that hung up on me when I tried calling him to see where he was .
Correction : now my eta is 1:11 . Thanks uber for making me ever late and charging me cancellation fees for the drivers’ super lateness that I’d be left with no choice . Thx
All I could say is I’d pick Lyft 100% of the time if it wasn’t for the occasional 50% off .
Idk if this written review matters . I’ve had many more horrendous experiences in prior with Uber only to be responded with an automated response .
I haven’t even taken a ride and already I’m being charged $470.00 on my credit cards!!!! I want a refund of this money I never agreed to spend NOW. I have tried to call to talk to someone about this issue and have not been successful in reaching ANYONE.
Very bad app for using very confusing
First solo Uber trip and it was easy to use and convenient. Will use again.
Love Uber! 5/5
I only need Uber a few weekends a year so when I do I love how easy the app is to use. No “relearning”. It’s intuitive.
Customer Support Ruins it 1/5
Absolutely the WORST most UNFRIENDLY customer support I’ve ever encountered.
Customer Service refuses to help 1/5
It is extremely frustrating that I cannot get Customer Service to resolve an issue with the wrong e-mail being associated with my account. After repeated requests and repeated answers to their questions, they refuse to correct my email address and consolidate my multiple accounts. I’m not even sure how to get this resolved since I’m stuck in this infinite loop of answering the same questions. Am I making a typo in the description of my last two rides? Am I missing a receipt of a ride I forgot about? I have no idea!
Canceled trip 1/5
Driver waited for me at Island palms hotel (wrong address).l
Got tired of walking around the
parking lot looking for a gray Prius with lites flashing at the right address (2091 Shelter Island Dr).
When I finally gave up I see him
Pulling out of the hotel back towards where he would have been
To begin with.wake up A Hole!
& I get charged $5 for inconvenient sing the DRIVER
Takes money randomly 3/5
Why is Uber taking money from my card I didn’t even go anywhere!😡 It took $9.16 yesterday and I got a notification from my bank yesterday, you can’t trust this app.
WiFi/GPS accuracy 3/5
By manny from chicago
Had difficulty logging on at baggage claim area for Uber- took about 15 minutes to connect.
Once michael picked me up his uber gps told him to take me to the airport Hampton inn & suites. Had to reset correct location to get me to my Hampton inn &Suites at Rudy circle opera land.
Needs better drivers 1/5
By Terrible fake reviews
Drivers cancel rides all the time after making people wait for 8 minutes. No accountability and don't care about riders time.
I hate uber 1/5
uber is always disabling my account when i never do anything wrong , I HATE UBERV
Pick up late. 2/5
Driver got lost and arrived minutes late. Now you are charging me for waiting time . I’m considering to change service according to my friends.
Cancelled fee 1/5
By chubbs 52
I contacted Uber to request a ride,a few minutes later I cancelled the ride. The cancellation fee is charged if the the driver waits 5 minutes. That didn’t happen here. He wasn’t even here and i cancelled within a few minutes. Then the app asks if you want to accept the cancellation fee for the driver. I tried to say no and cancel the fee but it wouldn’t allow me to. I know it’s only 5 dollars but that’s not the point. And i wonder how many times this happens
Cancelled ride 3/5
By Mrs Bell 01
I never cancelled my ride so why would I be charged a fee of $5
Driver did not follow directions 1/5
Driver took him to a different location that was not approved? Will not pay.
Where is my money 1/5
I call Uber 20 time ,to ask theme to tronsfer my money,they don’t want to give me my money,I ask theme to open the case for me ,they told me they can
The only thing the agent told me is you are not updating your information correctly due to your poor interest net in your house.
They owed me money.
I cannot have the right person to pay me are use my car are use my gas ,and it’s my money.
I am so frustrated , I have twins and three jobs, I have to feed them and I have to pay for my bills, I do not know what to do.
Any suggestion from any Uber driver please let me know, I do not know what to do
一月19星期六搭乘東陽周的車子892.00元車牌號碼R A S 8203晚上9:28搭車他的評價是五顆星由於我的操作錯誤打成一顆心對不起請更正
Uber review 5/5
Always prompt and friendly!