Uber cash?? 1/5
I was charged $5 for Uber Cash.
Did I get scammed for $5 by the driver??
What a bunch of crap!
$5 cancellation fee and did not cancel 1/5
I ordered Uber at LAX right by the A sign, put in what I was wearing and waited while a dozen or more pick ups took place. My driver never showed and then my phone said the ride was cancelled. Ordered again, Leo showed in two minutes and did an excellent job. Now I receive two bills, one for Leo and one cancellation fee. I’m not happy.
Very disappointed 1/5
More than 6 months later and I’m just getting a response!!! Please!!
I’m so disappointed with this trip. I got an Uber for my son to get to school. Initially it said the driver would pickup at 8:15am and drop off at 8:21am. The driver picked up at 8:24am. Then my son got to school at 8:40am. The trip should have taken 8 minutes and I was supposed to be charged $8.07, the trip took longer because my son said the driver took the longer route going in the opposite direction and I ended up getting charged $11.08!!’ That’s absolutely ridiculous! Did he do that just to make extra?? Never again!! I’m deleting this app. I only got the Uber because I just got out of the hospital from having surgery and couldn’t drive my child to school. Highly disappointed!!!
DONT BUY UBER CASH. 1/5
By Y'all need to fix it
I bought 25 dollars of Uber Cash to be able to get to my university and I can’t even access the money I bought. I’ve followed every step there is on their website and watch every YouTube video regarding this issue etc and still I am unable to change my payment method to Uber Cash. Save your money and don’t buy Uber Cash. At this point I just feel scammed.
Solid app; revolutionizing service/concept 5/5
For goodness’ sake, the name “Uber” was morphed into a verb by society.
While there are other options- and some may prefer those- there isn’t much questioning to the fact that Rideshare, as a whole. has been a societal revolution; a concept that created, persuaded, evoked, invoked. provoked. facilitated, forced, enabled, and otherwise incited CHANGE of societal norms insofar as how many of us conduct multiple aspects of our daily Lives.
Sure- there are many a downside and numerous are the troubling issues which exist within this industry... Yet, in what billions-over-billions industries are there NOT such elements?
These companies- Love em or hate em...
But many, if not most Lives at present in a wide number of nations worldwide have been somehow impacted by the advent of Rideshare.
A: I am SO hyped for this show! What time do they go on, 12am?
B: “Yeah. So I was thinking we’d Uber to the club by 11pm..”
A: “Or, why don’t we just Uber over to meet the others? They’re Lyfting to the train station now!”
B: “Sounds good. We’ll just order an XL and Uber straight from there!”
That would’ve been something entirely different years ago...
Utilize these services!
Be respectful- we are ALL different, and for the most part- EACH of US only wishes for “happiness,” (despite an infinite number of variations on what that actually is).
Treat everyone you encounter- your passengers; your Drivers- exactly how you’d wish to be treated.
(And don’t forget that, as yet another trait we all share, nobody is a mind reader— is there something that would make you/another feel MORE COMFORTABLE at any time in a ride? Then politely ask, or at least inform your Driver what that is. Likewise- if you’re simply tired from the last 18 rides- don’t feel obligated to carry on a conversation with a chatty passenger...instead, communicate (in-verbally, if possible; verbally if necessary) such, then ask if any particular music would be preferred? They’ll end up vibin’, checking the socials...and you will have already arrived.
Point A to point B safely?
No intentional action said/done which truly made you feel in danger?
Treated with respect?
✔️ Solid! That’s a ⭐️⭐️⭐️⭐️⭐️ experience.
👉 Also- when on the passenger side: remember that the person driving you for that VERY affordable rate (come on...there ARE OPTIONS; if U/L are being utilized over those- then one has determined the VALUE to be HIGHER than the alternatives)... the driver is one of Us. Don’t forget to tip! Unlike in 2014 (false then as well, but nonetheless), the tip is NOT “included.” and believe me- without them, it is unsustainable. Concerned that “just tipping $1” is somehow rude or inappropriate? Think about WHY, if you do believe so. Then know that your Drivers would MUCH rather see $1 than nothing. $1 may seem like nothing at the time, but if EVERYONE did so (...well... the fabled “3 min ETA” would actually be available to a majority of markets).
Servers and such- they’re often paid very little in wages, as is known ($2.50 +/- hourly here...which is about what a driver makes when ones ride costs “$6.71- $9.05” depending on the city... took 8min to get there? Waited outside for, what...2-4min? Be honest... Ride was “just over a couple miles,” and...in the city? Took what, 9min
to get thru those lights, pedestrians, etc. And...in that swift (1min) exit from the vehicle ... we’re at 20-24min now. Sure, in a mere 7 miles (since Driver ACCEPTED), not a ton of gas was burned...but at $3.39/gal. ...it’s safe to call it a buck worth, minimum.
So the breakdown:
Nearly half an hour utilized. One party was transported in another party’s personal vehicle (on which they likely have a $200-1k a month payment ), which requires insurance that often costs 15-40% more than typical, depending on state and circumstances.
1-4 folks get driven for some odd $8.
Ride ends. Driver receives $2.62 (In some cities it’s BELOW $2...Sure, in a handful, it’s over $3)
....still - understand that these folks are operating under a pay structure that is far more similar to other Service Industry roles than the public seems to believe/have been told/understand/care.
So, please- TIP YOUR DRIVER. It’s the RIGHT THING TO DO. 🙏
The driver was on time, courteous, and delivered us to our location. However his car was filthy inside and outside. The upholstery was really really dirty and my light colored shorts suffered.
DRIVER CANCELED BECAUSE HE COULD’NT
FIND US. HE NEVER REACHED US EVEN
THOUGH I TRIED TO GUIDE HIM.
PLEASE GIVE FULL REFUND.
Where’s my car and clock icon?? 4/5
I’ve used Uber several times and it’s great; however, my app - which just updated to the most recent sept 2019 version - doesn’t include the car and clock icon. It seems I can’t schedule in advance. What’s up with that???! How do I get that icon to appear?
Omg really !! Got charge d for a ride that never happened 1/5
By Tana Tx gal
I was setting up a ride and I never got anything from “John” that he was available I did complete the one popped up Total ride less than 2 minutes that never happened after a Marlins baseball game ! U couldn’t even get out of parking lot in that time ! But I got charged full price !!
I was stolen from and got no customer care 1/5
I took a very short and standard ride to work the other day. However the driver (9WY321) phone died and never ended the ride until hours later. This cost me excessive amounts of money and the customer service agent said its not their fault. Well I agreed to take a standard ride to work, not empty my bank account. This is stealing. Very poor and apathetic service.
Ride with Sena 5/5
By silver hair
I enjoyed my Uber experience with Sena
He was punctual and got me to DFW quickly. This was my first ride with Uber
And I look forward to my next time. His car was clean and neat
John was such a nice and friendly man!!! I have a cast on my foot and nonbearing weight so he had to load my scooter!! Very helpful!!! The world needs more like him!!! Thank you John!!!!!
Dispute A Charge 1/5
By Tweetle Dumb
I’m a passionate HEAVY user and LOVE Uber... on only two occasions out of dozens the drivers were quite a distance away but accepted... then proceeded to NEVER get close... once even going wrong direction and increasing time from 11-34 minutes... ok BUT when I canceled I was still charged and ZERO direction as to how to contest
Refuse to correct mistakes 1/5
By bugged too much
In the past few years I have found that Uber will never correct mistakes. We are at their mercy.
I took a ride to my job this morning that was about a 7 minute drive. It wasn’t until about 20 minutes later that I had gotten my ride receipt history and I had been charged double because my driver ended the ride much much later. I don’t appreciate having my money taken away from me and the customer service pathways were terrible on the app. Not even google could directly give me the customer service number which is RIDICULOUS. On top of that, my complaint has to be reviewed?? How about you just see what distance I requested exactly and not go off the driver’s word. Watch out everyone because it is apparently easy for drivers to rob you.
Waite Time 5/5
Hi. I was very annoyed by the wait fee. I came out as soon as I saw the car. It made me not want to leave a tip and left a bitter taste in my mouth. Maybe next time I’ll try Lift.
This driver “ weinchung” never showed up! 1/5
By Disappointed requestor
Driver was called said on way. I called again never showed and then he said I should not be charge you call Uber.
I am requesting a refund 9.29, as I was charged! What an idiot!
I will NEVER use UBER!
driver came NOT at my requested time 1/5
I tried to reserve a ride two days before, as I did with supershuttle. But I got the uber driver’s call on the day I made the reservation, the only option was to pay $5 to cancel it! I tried to call customer service and nobody answered my call. So, I paid $5 and deleted this App.
I was charged three minutes wait time because your driver was looking at the wrong Kaiser building. Additionally he texted me several times saying my wife was not in sight. He eventually found her! If you send someone to Kaiser make sure they know the hospital from the office building!!
RIP OFF!!!!!!! 1/5
By Captian Crusty
THIS WAS A RIP OFF!!!!! $62.00 FOR 20 MINUTES AND ABOUT 11 MILES. I WAS CHARGED TWICE FOR A TOLL WHEN IN FACT I WAS NOT EVEN IN THE CAR THE SECOND TIME.
I DO NOT APPRECIATE BEING RIPPED OFF!!!!!!!
Driver late charged cancel fee please contact us 5/5
By truthful fact finder
Need help with late drivers
Lovely driver. 5/5
Thanks for our ride yesterday even. So nice to have met you.
uber app 5/5
By Aguirre Jm
i love to be a uber driver, having the oportunity to star and finish with no restriccions is the best of all... the only thing i will love to have on the app as a driver is some how click on a option to take a 5 or 10 min break... specially when is super busy and before getting to the drop zone you get another request ... that is nice but we need to use the restroom people!!! and the problem is that if we dont accept o cancel the request is a bad point for us has a drivers! thanks for read this!
Great ride 5/5
By Kathleen Ragland
Emmanuel was terrific. Happy and helpful.
Chi the Fantastic Uber Man 5/5
I left my keys by accident and Zhongshan drove back and found me and returned my keys! He is a great driver and one of the best Uber drivers ever!!!
Endless errors always benefiting UBER 3/5
Their APP sends their drivers to the road parallel to our road. Driver thinks he is waiting for rider, and rider, me, struggles to reach him to redirect. Every time, UBER charges wait fees from my account.
This is only one of the over charges I find too frustrating to tolerate. Poor drivers; not their fault.
Poor gps and terrible service!!!!!!!! 1/5
GPS IS COMPLETELY WRONG, not the driver! Cut the crap that not for free i get wrong address over and over cause the driver are always lost in the space whit that!!! Very disappointed
Wait fees 1/5
By Eden lopez Guerra
I WILL MAKE SURE THIS DOES NOT HAPPEN again I had to pay wait fees when the driver could not find ME
Not satisfied 1/5
We waited and looked. The driver said he was there, but he was not at the address we requested(273 Huntington Ave.)We looked up and down the street and walked more than a block looking for him. I do not think I should have been charged. My phone died, and I was not able to continue to communicate. My friend finally took a cab, and I took the T.
Good Ride 5/5
By SA visitor
Very patient. Very polite. Very professional.
First Uber ride 5/5
By micky tees
Driver Gregory was great a nice car and very customer focused if you had ten stars he would get them😀👍
I used Uber twice this week in Little Rock and had wait times of 15 and 10 minutes. Also, Uber
book rides when drivers are on other jobs. Totally frustrating and unprofessional!
My ride last night. 5/5
By no other nickname. thats mine
Antonio was fantastic. I hope he received the entire tip.
Broken for iOS 13 1/5
Doesn’t show bike or scooter anymore for iOS 13 on the new iPhones .
Subject to cancellation 2/5
By frustrated bunny
After waiting 15-20 minutes for the ride to show up, the driver cancels. This happens too often. Just happened and this time I got charged $5 for HIS cancellation.
Terrible gps 2/5
The app keeps telling my drivers to take unnecessary side streets that end up causing the Uber ride to last 10-20 minutes longer that it needs to be.
By lettin yall whats really up
Uber is trash DONT USE THIS APP. I spent money on a gift card and couldn’t even get it back, I couldn’t even call nobody from the company to even get a refund or ask them what’s wrong DONT use this app or Uber at all because trust me you will regret it.
Did not cancel the uber and they are changing 5 dólares
Delwins the best 5/5
By the great mick
Loved our conversation with Delwin. He’s a hoot.
To whom it may concern: 5/5
By not playing this game!
I was unable to tip my drivers, Luis (to Harris Teeter grocery store) and Zachary (return home) I would give them both 5 stars, but I would like to tip them, please. I’ve had trouble with the Uber app previously.
105 Crowne Chase Drive
Winston-Salem, NC 27104
Myles was friendly, informative and entertaining
Poor driving skills 1/5
I have always with one exception felt that the driver was competent.Today my driver was personally friendly and professional.However she has in my opinion very poor driving skills
Excellent trip. First trip. It was on time and driver very helpful. I will use Uber again. 5/5
Where can I tip the driver?
No Customer Support 1/5
Hopefully you never have an issue because if you do, you can expect a response via email in about a week. Awful service. Switching to Lyft because they actually care about their customers.
Darnell was fun to talk to
Worst app/company experience. Riding Lyft from now on 1/5
I’ve only used Uber. I got a new phone and downloaded the Uber app and had to enter my phone number, email and password and verify my account using 1 of 3 credit cards that all expired and no longer work. I still have all 3 cards in my possession and I entered the information to verify them but I couldn’t proceed forward. There was no option to add a new credit card or a link to verify my account by any other means so I can get in and remove my old cards and enter a new one. There is ZERO customer service support. NO PHONE NUMBER TO CALL. NO HELP ONLINE. Everything instructs you to get into the app, WHICH I CAN’T DO. I tried logging into Uber through the website only to be bombarded by captchas and asked to log in a million different times. I managed to log in which was a sigh of relief and I hit on account to update my account/credit card/other info only to be taken to a log in screen AGAIN. Then it tells me I’m not opted in to receive SMS messages which is NOT true so I had to text START to 1-520-445-3750 which didn’t accomplish anything and I can’t log back into my account because I never received a verification code in my email or phone number (even after texting start) and now it’s telling me my password is wrong. What am I suppose to do? Uber has left me stranded. Worst experience of my life and only piled on more stress for me at a very stressful time trying to retrieve my car after being stolen. Thanks for nothing Uber I will never use you again.
Munich driver 4/5
By sundhine gal
We had a very positive experience with our driver today
This app used to be the bestride app I would use.
And I used to use this ride app literally almost everyday.
Now, there’s never any cars available ever. Completely unreliable.
And sad to say I’m going to have to stop using it.