Always a great experience 5/5
By Everyday driller
I have been using Uber now for 2-1/2 years and have never had a bad experience. At minimum always efficient at best a great time with good conversation and quick pick up and drop off
By Jonesy babyy
All good 5/5
Thanks again great service
Stealing my money 1/5
I don't recommend this app. They charge you tolls and fees that you did not use or took. And they don't care about it. And on top of that they told you that your opinion doesn't means nothing for them. I don't recommend this app. They steal your money and don't care about what you have to say.!
its great 4/5
could be better if it didnt glitch out when you ordered rides.
Archaic gps 1/5
Uber express pool is great, far cheaper then most options. However, unless you’re wearing neon lights with your name you’ll probably have to go through three drivers, don’t worry though, Uber only charges five bucks when they cancel! Oh wait, that defeats the purpose of being cheaper. Additionally be prepared to call someone that doesn’t really speak English to provide instructions to where the app is telling you to walk. Outside of that, terrible drivers that hardly understand the laws of the road and have no problem missing several turns for a higher charge. I used Uber by default because they were the first. But oh boy I’m willing to try a traditional taxi over this garbage
Great in NYC 5/5
By Xx niceice24 xX
wonderful for the city, when you compare prices and the sketchiness of other places. But hush on others and Opah in October!!!!
Horrible driver 1/5
Didn’t stop at red lights! Drive around like a race car driver! Couldn’t wait to be dropped off...alive!
Thank you 5/5
Absolute trash! 1/5
The app always crashes and has proven to be consistently unreliable. Lyft, here I come.
Great driver. Nicest man 5/5
Good conversation. Interesting topics. Friendly and courteous.
Bye Uber 1/5
By App Religion
There is literally nothing good about Uber. They Always come way after they say they will. The app will say 3 mins away and that turns into 15 minutes. Improve your GPS please! Then when they get there after making me late to work they drive terribly. I’m tired of being late to work because of Uber. I’m going back to Lyft ✌🏾
Great ride ") 5/5
By Humbe Loredo
Was great talking with my driver very professional and got me from point a to point b in a jiffy. Would recommend to anybody. Safe n professional.
More Help Options 1/5
You guys need caller support. This app is ridiculously riddled with adds for restaurants and signing up for VISA Benefits, and yet there is not one option to get direct help if a driver is in the wrong on your pickup.
Before writing this review I was in a situation where my driver picked up the wrong person and took him to my house and I got charged for it all cause there is no caller support.
You guys need it because unfortunately most of the drivers don’t speak English so the communication is lacking from the start
Be better and put your customers needs first!
Easy! Safe! Cheap! 5/5
Easy, cheap, safe! I’m a a 60+ year old women who is happy that Uber takes me home from drinks with friends or the even home from the airport. The rating system keeps everyone honest and on their best behavior!
Nobody showed up 2/5
Drivers cancel and then I get a new driver and they never come and then they ask me to rate my trip like I got picked up. Add a feature where I can say nobody showed up
Sometimes it’s frustrating where to drop the pin. But a quick phone call to communicate with my driver is helpful. Being charged for cancelling within seconds is bogus. Overall though it’s good stuff.
By nick Lodean
Humberto was a very Pleasant and friendly driver
I would recommend him
Can be great sometimes 3/5
Locations for pick up isn’t always all that great
Uber rides 5/5
Uber makes it so easy to call for a ride and super convenient over the app no fumbling with Kash it’s just a pleasure.
Awesomeness !! 5/5
The app and the business are world class!! Thank you!!
Great ride! 5/5
We left the 4yr old sleeping with the 17yr old watching and went out for a cocktail. We had to go to a second bar to watch the end of the game and jimie faces us a ride.. great guy
App getting too crowded 3/5
I can’t see myself or my car with all the pop-up boxes and clutter. Plus, the ratings have become meaningless. Anything below five stars has a problem? How are you supposed to distinguish truly great drivers? It’s like kids’ sports, I guess: today, everyone gets a medal.
Smooth ride 5/5
I had a nice driver home after come from the hospital. Thank you so much
Great ride 5/5
Rate increases 1/5
I’m out. I get the rate increases with demand but $30 to go less than three miles when my rate earlier was $10. Triple the rate. No thanks. This was my first ride with Uber. I’ll stick with Lyft.
great app 4/5
i wish when the pickup says 8 minutes, that it wouldn’t count up to 9,10,11 minutes sometimes, but i guess that’s life :-)
Marcella is the best! 5/5
First time on Uber!!! Marcella was an excellent driver and an even better conversationalist!
Best driver ever!! 5/5
Mi amiga y yo lo amamos! Best driver ever!!!
Great experience 5/5
I enjoyed my first trip on Uber.
Yay Yaay... 5/5
Constantly overcharging me 1/5
By Angry late person
Uber is ground breaking. They’re also a total rip off. I’m always being overcharged on Uber app. Always check your receipts to your bank statements. Don’t trust Uber!
It’s fine if you don’t care when you arrive somewhere 2/5
I use Uber to get to the train station in the morning and they alway overstate how soon they can get me there. For example my driver today was “5 minutes away” for a good 25 minutes. But the worst part of Uber is the crappy customer service though. Basically if you have a problem they just send you a computer-generated response explaining how the app works... might as well say “thanks for the money now go f*** yourself”
Better Business function w receipts 3/5
By joe business traveler
Don’t like getting a 2nd receipt when I include a gratuity. Have the app wait for user to completely close-out transaction and send s single receipt.
Efficient and Relational 5/5
Nice job for an app to be efficient with its function and allow for human relations.
It is helpful to be able to use a mode of transportation other than the bus or a regular Taxi but the app is always trying to charge me for random things.
Awsome service 5/5
Dr Inayat Ashai 5/5
Perfect timing Very polite
Uber is Great!! 5/5
Uber is great, convenient and the app is easy to use!
Uber doesn’t pick up 2/5
I just experienced the most horrible thing ever. A driver acted as if he picked me up but didn’t and i had no way of letting you guys know!
Easy to use 5/5
By Raj Suma
Excellent app with easy to use features. Keep up the good work.
Will it work today or not? 2/5
By experienced global traveler
The constant changing is confusing! Now it has started asking me for a recertification of the pick up location - if your not careful
The location magically changes - not helpful!
Was very friendly great service clean car
Fast, Affordable, Nice Drivers 5/5
I’ve always had positive experiences with Uber. They make it much easier to navigate the city!
Advance scheduling 2/5
When I try to use your advance scheduling I get a message at the end that it doesn’t support Apple Pay. I don’t use Apple Pay but still can’t use that feature. So I use Lyft instead.
I love the fact that I can schedule a trip for when I need one and I don’t have to do it right away thanks for sending out good people so far ahead but I don’t have no complaints thanks Uber
Extraordinarily intuitive 5/5
Just a few taps and I’m all set. Bravo!!!
Fix the GPS system 2/5
The GPS system used by uber is garbage. I had so much difficulty finding the meeting point that I canceled the trip. Also I’m unable to call the driver even though I put my phone number in correctly.
Changed for the worst 2/5
I used to like Uber but every time I try to give it a chance I hate it even more. First my driver drove pass my location and let me off 2 Avenues over. When I told him to just drop me off at the corner of my location he told me that since it’s a pool it will charge me. Now my Uber is take 15 for what was suppose to be 5mins away. I tried to cancel because I am in a rush and it notified me that I will be charged $5. I’m not sure if it’s the company or just the drivers are horrible.
Home address 3/5
I live in a mobile home park and there is no way you can add the lot # to ur address. I have had drivers ride around not knowing where they are going . This has made me late for Dr appts.