Too many updates 3/5
By Joe in wilmington
How about an option to update only when I actually need the app? Infrequent user here
There’s no live representative for Uber 1/5
By john sexy gh
It feels like I’m talking to a machineI explain to them through email that I removed and all payments off my account and add a new one but got deniedI’ve been going back-and-forth with the email thing for true weeks now and it’s still have not done anything...I would like a real live representative to speak to but the number is not working...Someone help me I’m getting really frustrated
Gong downhill 1/5
Scheduled ride never came (and when I cancelled well after the scheduled time window, was forced to delete the order from my account). Waited forever for another car that cost twice as much. I would have paid triple to know my ride would here on time and that I would be home onetime. Crap service to this once multi-time a week loyal customer. Blame covid, yet you have the technology to be accurate.
انتم شركة كبيره ولها مكانتها ولكن لماذا لاتكتبون باللغه العربيه خصوصا في التحديثات كي نعرف لماذا التحديث..شكرا
Use to love uber now the prices are ridiculous 1/5
The charges have gotten out of hand for rides and it’s a shame. The drivers take too long. I will keep complaining about this company until they make a REAL change
By denzell. reshad
It is inconvenient for prices to change every few minutes or every other day. If I’m going to the same place throughout the week I need a flat rate. Fix the problem or I’m uninstalling the app
Waiting to long for the driver 2/5
Yes ever since the update is just getting worse and worse. I live in a place that usually there’s lots of drivers around but now you have to wait for a driver that is so far away and one ends up arriving late at places. Instead of the own app putting a driver that is close to you it puts you one 20mnt drive from you.
So over uber 1/5
By brianna henderson
They are super expensive, take a long time, and they take money out or your account without your knowledge.
Not getting connected to drivers 2/5
By Chelsea's best friend
I hate that I find a ride and it just says connecting to driver for a few minutes then cancels my ride. I don't appreciate this because I have to get to work
I had an incident in an uber and having the WORST CLAIM PROCESS EVER..!!!
Over 2,000 in damages and wages and they have all the information and now the claim phone number is no longer in service..!!
A MULTI BILLION COMPANY THAT CANNOT PAY OUT A SIMPLE CLAIM IS RIDICULOUS AND SAD..
WHAT IS THE LITTLE PEOPLE TO DO LIKE ME...!!
It has MADE MY CREDIT SCORE DROP BECAUSE OF THE BILLS..!!!
Guess I will see UBER IN COURT NO OTHER CHOICE YOU LEFT ME WITH..!!
The prices are ridiculous. I am a long time customer of Uber and I am disgusted with the prices lately. It’s a rip off. I should not be charged $20 just for a five minute ride. The prices are not competitive!! Since CO-VID19 prices are insane. It’s already a struggle with people losing their jobs!! Fix it please. I had to download Lyft app to get a better price.
Too expensive 1/5
The prices have jumped way too high lately. It used to be $7-8 to get to work. Last couple of times it was almost $16, and today you wanted $20.35 for the same trip I always take. I downloaded Lyft and the same ride at the same time was only $7.85. You are basically price gouging and I refuse to pay it.
Good service but not worth the prices. 3/5
Prices are unnecessarily high
Fares are higher when Uber is busy which makes no sense because you have to pay more money to wait longer for a ride. I was making a trip which is usually like $21 but then went up to $65 that’s $44 more just because I have to wait longer no thank you!! I’ll use Lyft instead
uber muy caro 1/5
en verdad uber en estos últimos meses ha estado cobrando muy caro es mejor pedir un taxi tradicional, yo utilizo uber 16 veces al mes y ni siquiera un descuento me hacen por favor mejoren los precios
Нет живой службы поддержки 1/5
Вся поддержка через чат. Невозможно обратиться к живому человеку, когда случилась плохая ситуация. Это опасно и просто неудобно.
Fix the bug 2/5
Not able to download, please fix the bugs. Error says already paid will download automatically but does not
Signed up to be a driver not for eats 2/5
By sammy twotimes
I signed up to be a driver but all I get is uber eats calls even though I didn’t down the eats apps ? So frustrating not being able to talk to someone and having to email them 100 timeS
App improvements; 4/5
A widget for iPhone; that shows ETA or maybe a quick way to request a ride. Maybe both, eh
Only one good thing 1/5
Only good thing about Uber is that it’s cheap. If you’re on a schedule you have to plan at least 45 minutes extra. I’ll be connected to driver and they cancel or there’s a glitch and it takes forever. Their drivers are rude and only care about making a buck. I’ve been forced to walk to them ON CRUTCHES or with a knee brace because they’re too lazy and inconsiderate to actually pick me up from the correct spot. Lyft is so much better in terms of clean cars, friendly and considerate drivers. I’m not bothering with Uber again, it’s a waste of time and always puts me in a bad mood.
Doubles the price unexpectedly 2/5
By Queen Kittens
I wanted to travel less than 30 minutes to my destination which already costed my $20.
Then the next morning, the price doubled up to $40!! I was furious because I couldn’t cancel the ride. This is very unfair for people who have little money to spend.
Uber should do better in making sure people don’t get ripped off. Not happy.
Too expensive 1/5
Too expensive for a 5 minute ride 👎🏼👎🏼
Fake surge pricing to make money off of COVID 1/5
By Craig C. Craig
Yeah, this has become too much of a scam lately. Plenty of vehicles but surge pricing is way too excessive and unnecessary. They want to make money off of COVID and the drivers aren’t getting their proper share of thisz
Why so expensive 1/5
During a pandemic, I thought this app would help us out with the price but honestly it is taking advantage of it. I literally waste $20-40 for just going to work. Other apps like Lyft is cheaper like $8-9. Why are y’all so expensive for no reason.
Why do drivers always cancel midway just like we get charged for cancelling we should get a discount everytime we get cancelled on i got cancelled five times today this is ridiculous
FIX IT! 1/5
By Miss Universe Jamaica Org
UBER do not let me calificate the driver!
too expensive during this pandemic 1/5
they are manipulating the prices right now the prices are extremely high, during this pandemic, wont be using this right now, it’s ridiculous
Password rest flows are SO frustrating!!! 1/5
I had created an uber account with a work credit card and phone. Now that I no longer have that phone or credit card, I can no longer access my account or reset it.
Great! Not 5 stars but Uber doesn’t let me change that. 5/5
I’ve used Uber a long time and have been able to get rid of my car now that I have Uber. But it seems every update makes the app more difficult to use. Today in the heat I was counting on getting Uber to take my little dog to the vet. They charge extra for the dog which is ok. But the app is now so messed up that I was unable to change the pickup point or my destination. There was no way to do it so I had to drag my puppy in this heat and had great difficulty breathing walking to the vet with a mask on. This is nonsense. Also it’s screwed up for drivers because they changed the pop up I used to see after the ride. Now I have to go to past trips up in the left corner to search for the trip and then add the tip. I was totally unable to select 5 stars for the driver. How many people are going to bother to do all this when it’s money they could save. This is one more proof of how Uber has little regard for their riders or drivers. To all apps: Stop filling in the blanks with what you think I want to do or where I want to go. You are creating a mess and proving we have nothing to worry about from artificial intelligence yet. The app worked months ago but stop making it so smart that it’s unusable.
Very useful app 5/5
Thanks Uber I’m from Bangladesh
Pésimo el servicio de Uber últimamente !!! Nunca hay Uber disponibles
Uber Bus 4/5
By محمد محمد ج
هي خدمة جيدة وموفرة وللاسف تم الالغاء للمواعيد المبكرة صباحا ٧.٣٥ ليصبح من ٨.١١ خط المهندسين المعادي
رغم الغاء الحظر في مصر اي كان يتوقع ان ترجع المواعيد لسابق الحظر والتي كانت تبدأ من تقريبا ٦،٤٠ صباحا
رجاء ان تكون مواعيد الصباح من المعاي للي المهندسين والتي تبدأ من ٦،٤٠ مثل المهندسين المعادي
او يرجع علي الاقل موعد ٧.٣٥ من المهندسين للمعادي شكرا
Trip times 1/5
It take 39 mins just to get a uber like that’s toooooo long it’s getting out of hand💯
The app is good but I’ve noticed recently that despite the receipt saying one price, the amount taken from my account is higher. Is there a hidden charge not shown on m receipts?
Over charging customers!!!
Uber is so slow now, why are prices so so high , when I used to go to work my Ubers were $9.90 now they are $29.80 , & I literally work 6 minutes away .horrible
When Uber wants to increase its price due to increase demand just go to Lyft👍🏾👍🏾
Broken App 1/5
Literally makes no sense how much this app is broken. Gets completely locked and will not let u checkout after ordering on certain pages. Plz don’t waste time with this trashhh.
Off a perc 1/5
They tried to charge me 30 for a 8 min ride
Terrible drivers 1/5
San Antonio has got to have the worst drivers. 3 cancellations in 1 hour is ridiculous. We wait for them and they're never far away but they always seem to cancel and honestly it's annoying. Of course drivers should be able to choose what ride but it's ridiculous that I have to wait 10+ minutes for each Uber just to have then cancel last minute.
Uber customer support 3/5
I recently requested a ride a ride from Uber it was early in the morning a little after 4am. At the time of my request and after waiting more than 20 minutes to get connected with a driver. I was asked by the system to choose another ride because all drivers were busy I was bummed honestly and I’m still waiting for my refund. I didn’t want to waste anymore money and really needed to get home so I requested a ride with Lyft instead. I like Uber it’s a cool app, however it seems like the majority of the time the drivers have gps issues when picking me up and of course it’s fine when it comes to dropping me off. If some small changes could be added to the app to improve itself that would be great. I would like to see an actual customer support/service option for riders that actually allows you to speak to someone via phone/chat about any issues one maybe facing would be really helpful. Oh and one more positive about Uber is at least you may not have to wait too long. This morning I had to wait too long.
Fake statement! 4 passengers in Uber Select? 1/5
UberX 3 passengers Uber Select 4 passengers?! Wrong information given! Due to Covid19 only 3 passengers allowed in Uber Select! Please fix false statement!
You want me to wait 20 mins for a driver. I could walk to my destination by then.
Will not be using again 1/5
We waited 20mins for our Uber ride to pick us up. It canceled at the last minute even though it was confirmed the night before. Unfortunately, we ended up driving ourselves to the airport and park our car in the expensive parking lot for over a week. We understand how lucky we are that we had a car because otherwise we would have no way to get to the airport on time. Drivers should cancel before the proposed pick up time instead of waiting until the last minute. Disappointed with this service and will not be using it again.
Absolutely terrible and takes zero responsibility for their incompetent drivers. I’d rather walk through Baghdad alone while swinging bacon over my head than use Uber
Very expensive! 1/5
Recently the service became very very expensive and the price goes up very fast.
Open the app for a specific destination you will get a price, close it and reopen it you will get a higher price for the same destination during a minute and so on!
The prices are not reasonable at all, i downloaded Lyft, that is a way cheaper that Unber!
Improvements needed 3/5
By Senior Dre
When a customer enters an address the driver should be able to pull up to that address, not “in the area” location.
Drivers should go on routes that the customer/passenger/person paying for the ride feels comfortable.
Uber has been giving routes that take extra time when the faster route is clearly available.
With the system choosing the most expensive option / longest route makes no sense.
LYFT IS BETTER 1/5
By Rick DaFuq
Even when Lyft is in high demand they will never charge you 15$+ to go literally 3 miles away ! It’s honestly sad how they are trying to eat over price rides just to get money in their pockets.
This app is bad 1/5
I have had so many negative experiences and uber hardly resolves them. Especially with someone, a co passenger who was racist and rude towards me. I asked uber never to pair me in the same car as her and they couldn’t give me a definitive OK WE WON’T DO THAT AGAIN. What a joke!??!?