The app seems to be down more than available.
Working better now 3/5
By Disappointed Ram Owner 1950
Cannot remove vehicles no longer owned. They do not go away.
By Da Romance Kidd
This app isn’t working. Just gives me a blank page.
Working in Alaska 2/5
By Addicted To Family Fun
For some reason it doesn’t always work in Alaska. Getting worse lately
No support for multiple users?! 3/5
This app won’t allow mine and my spouses phones to stay logged into the app simultaneously and boots one or the other depending on who last used it. There really should be support for multiple users and having to review with three stars to get that flagged up is absurd. It’s a basic capability that should have already been thought about and supported. Instead we get to log in every time we want to use the app
Not for 2020? 3/5
So rockin a 3 star for now. The info option is not on my app for some reason. Truck is a 2020. Is that why?
Doesn’t work 1/5
I have yet been able to do anything with this app. Can’t start it, lock, unlock (even when I’m staring right at it) and I don’t even have the option to view vehicle diagnostics. It shows request received but then nothing happens. Reception is fine. This just doesn’t work.
Needs more improvement 1/5
By magic yessy
I don’t understand why I can’t get a current location or my updated vehicle health report, tire pressure, odometer, and oil life. Ive been refreshing my app as well as i deleted and re downloaded it to see if i can get an updated report and nothing. The app dont work you guys need to really improve this app.
App works great 5/5
This app is getting lot better and working pretty good. Good job FCA
App malfunction 3/5
The App most at times you might want to use it urgent tends to very slow, most cases wouldn’t come up
Sometimes yes/sometimes no 3/5
It works sometimes
Does not work 3/5
By Professor Sprankle
The apple watch version does not work. It worked about 1/2 the time prior to the update. Now it simply returns a hello just a moment screen and never opens the app. Kind of pointless to have an apple version that does nothing. The frequent connectivity issues are becoming a major pain.
2nd review 4/5
I am amending my review. I don’t know what you guys did, but it’s a vast improvement. Now what I need is the ability to switch vehicles on the watch app and faster remote activations.
I have a 2020 Ram 1500 that stickers for just under $70,000.00 and nothing is working as it should through this app
I give this app less than a 1 Star. It always times out when trying to start my vehicle. It doesn’t update my location when I ask. It’s horrible. I have the myChevrolet app and it doesn’t even compare ! I should’ve just bought another chevy 🤦🏾♀️
Used to be great 2/5
I’ve used this app/service since 2013 to lock, unlock, and remote start my truck. Something has changed in the last two months and now every request times out. Not sure what exactly I’m paying for at this point in time.
Safety and convenience 5/5
Even with limited mobility i can maintain my truck
Doesn’t work 90% of the time 1/5
When this app works, it’s awesome. However 90% of the time when I try to remote start, I get a failed message. Both phone and Jeep have great cell reception, along with SiriusXM and Mopar support both pointing fingers at each other. I’m pretty disappointed since I was really looking forward to warming up the Jeep from the office. Hopefully some sort of update to fix this, but after more than a year my fingers aren’t crossed.
Doesn’t work 1/5
The app doesn’t work most of the time. Why pay for service if you can’t get it to work?
Not For New Vehicles 1/5
Uconnect Access doesn't work if your vehicle is after 2017. Literally the ONLY reason for my download.
Only works 10% of the time 1/5
You might wanna give yourself a 30 minute head start when using the remote start. 90% of the time it will fail. The other 10% is literally a 15-30 minute wait just to process. Don’t waste your money. Take the free trial and call it a day when it is over.
To slow takes forever to open or start the car 1/5
To slow takes forever to open or start the car
Works less than half the time - can improve 3/5
The vehicle start and the GPS locator is always delayed 15-30-60 minutes. Sometimes days. Please improve to be worth the cost. Thanks!
This app was working great, no longer works with the recent iOS update 13, please fix!
Send-n-go not working 4/5
The send n go portion of the application is not working
Overpriced and only works sometimes.
Fail to Start 1/5
By Louie Lundgren
Its getting colder now in the northeast and I always loved the featured to start my Jeep Cherokee for a few minutes to get it all warmed up.
Well, so far twice I tried using the app to start my vehicle and after 5 minutes of “processing”, I get a fail to start. Really? I paid for the full year and I can’t even get it to work.
For something quite pricey, one would think it would work flawlessly. Please fix!
Slow response 1/5
New Ram paired with latest iOS and iPhone not responding to remote function and locator. Will update if it starts working
Doesn’t work 1/5
This app worked fine when I first downloaded it but it hasn’t worked for a few weeks. It locates the vehicle but none of the other features work.
Works well... 3/5
By Mike Woodbine
Works well, this type of technology has been around since 2010 give or take and in 2019 and only the same basic controls are available. Lock, unlock, start, etc. My car has all types of creature comforts but Ram won’t let you control them remotely. As such, only three stars.
DOESN'T WORK! 1/5
Should have believed the other reviews, this app is worthless. After numerous try's all I get is "Unable to complete your request, working to restore access, try again later". Really? What a joke. And the vehicle meets ALL the stated requirements that the app lists for access.
My wife's Chevrolet app works first time, every time and has for years without a hiccup. Maybe I should trade my Dodge for a Chevy. Or maybe you guys should find an IT crew who knows what they're doing.
This app is junk!! 1/5
I’ve tried using this app for the novelty of the free year trial. It’s started my car once and hasn’t worked ever since.
Jeep Grand Cherokee Limited very seldom works 1/5
U connect app 1/5
By big back truck
I spent $162 on September 3, 2019 and the app will not work what a waste of money Can’t lock it I can’t unlock it I can’t find it I can’t start it nothing will work on the app I’m at home and the app says my trucks at work in Richfield waste of money
Absolutely worthless. 90% of the time I can’t start or lock/unlock my vehicle. Even when I’m staring at it 25 feet away. Don’t waste your time with this app
“No Active Subscriptions” 1/5
I payed for a years worth of UConnect access and my car won’t even show up on the app
2019 Ram 1500 2/5
By Dodge 2875
Can’t get vehicle health report on new Ram. Called them, and they told me this was not supported on the 2029 model with 12inch radio. No sure why you would pay for this after the introduction phase( 1 year). The remote doesn’t always work either.
Use to be better!! 3/5
By Holy what the!!
Like when you could see your gas level and tire pressure! Seem the app has went backwards with its information!! Also not working on the Apple 4 watch! Ugh please fix!!
Not always working 3/5
Seems we are not always useful.
Customer service wants to blame it on radio upgrade. But the app should work with what I have.
Not a dependable as my yearly payment. I’ll say that.
By iphone user7+ nyc
Don’t pay for this service...
I tried unlocking my Jeep and it has failed almost every single time.
I hate this service
Just buy an extra key and keep it.
I’ve tried so many times to unlock the car that I have to get the key to make sure it’s locked. I don’t wanna walk away and then hours later the car is unlocked from my last requests.
I refuse to use this feature.
It has like a 1 out of 20 chance of ever working when it’s needed.
I hate hate hate hate hate this garbage app
Support no help for missing “info” screen 1/5
Is anyone from support going to contact me again? I don’t understand the lack of responsiveness??? How many times do I need to ask for assistance?
Still waiting for a response on this. Last I was told is the vehicle information button in the app does not work because I have a 12 inch screen. But, was told a fix would be ready any day... that was weeks with with no update since.
I submitted the review below. Developer responded and asked me to send email with specific information. I did that and have received no additional feedback. The support engineer I was working with has also stopped returning messages I have left at her extension. Who can I talk with to get support?
I have been on the phone with support at least 4 times just today. The app does not work half as well as the old one. The last support rep I spoke with said he had never heard of the info page not working. I pointed him to these reviews. Suggested I take my 5 day old car to dealership since they won’t be able to help me over the phone - on this very common issue.
Does not work 1/5
Has yet to work at all. Just rotates when tryin to unlock or start my vehicle.
Response time 1/5
The response to a command, far as locking, unlocking or starting a vehicle through this app is entirely too slow! 😐
NOT THE SAME!!! 1/5
By Officer Dan
I don’t know what happened between July and now. But the app was working just fine. Was able to locate my vehicle with no problem and unlock doors and remote start.
Recently, I’ve been trying to remote start my vehicle and I get a notification stating my vehicle has been inactive for some time and it may take a while to start. Well, it never started.
I’ve decided to check to see if I missed an app update... it appears I did. So I updated the app. Not I get failure after failure alerts whenever I try to use the unlock, lock, horns/lights, and remote start feature. I don’t know what happened, but this needs to be fixed. There’s no reason I have to pay so much money just to look at an app that I can not use. Luckily there’s only a few weeks left on my plan. I most certainly will NOT be renewing if this isn’t fixed by then.
Takes forever 1/5
By ram2500 black
It takes up to 5 mo
Needs more 5/5
Like title says could use more features.
Not worth it 1/5
Started having trouble with Uconnect app displaying incorrect information and not sending out the commands. Had to call customer service 3 different times, some of the representatives I spoke with were not friendly and had me on the phone fo 15+ minutes. I’m glad this was within my trial period, because I would be upset if I paid the yearly fee and got treated the way I did and the product not working like it should. Don’t think I will be renewing my plan.
Won’t work when I need it the most 1/5
I pay monthly just so I can auto start my car and unlock doors if keys ever get locked in . Sure enough the one time my keys get locked in ,the app can’t locate my car and won’t unlock . Customer service was horrible taken full blame but doing nothing to solve the problem. Said I can pay for road side assistance and refused to refund me the money I paid for a service that they CANT provide. Said I want to speak to a manager who was even less helpful and eventually put me on permanent hold