Stolen Vehicle 1/5
By I was a Jeep owner
My vehicle was stolen and Uconnect app couldn’t tell me were my vehicle was said it couldn’t even troubleshoot my car this is a waste of money
The app won’t even work right for me to use it . I would not recommend this to anyone!
Terrible app and service for something so costly 1/5
Would be very cool to have it function properly and the features work but everything I have tried fails repeatedly. The app constantly stops working and only answer they have is to uninstall and reinstall. When it’s running it gives the correct info but it stops functioning so frequently it’s a hassle. Free is about all this is worth. Lock doors fail, remote start fail, unlock doors fail repeatedly.
You don’t always get what you pay for 1/5
This app is the worst I have ever used. It doesn’t work, you can’t log in consistently, the vehicle finder is sporadic at best and no updates since I’ve had it in 7 months. One would think after spending 50K for a vehicle this app would be top of the line, but with no other choice you don’t get what you pay for. Very disappointing
Who would pay for this garbage? 1/5
I’ve had my car for three months, remote features have worked once for all the attempts. I can’t imagine ever paying for this. Not to mention the amateurish UX design with no feedback once you’ve tried a remote feature.
Does not work with VPN 1/5
Aside from the archaic lag in responsiveness and basic nature of missing features this app is worthy of all of (one) star.
Have to turn my VPN off to start my vehicle, why? Pointless and annoying.
Status indicators would be great idea! Why not tell me if my vehicle is running (after remote start)? How about a count down timer to automatic vehicle turn off?
Voice integration with Siri? Shortcuts? Calendar?
Option to start my vehicle on scheduled days and times? What about set cabin temp and heated/vented seats?
It's just basic, lacking and very very slow.
I'm in complete agreement with other reviews here. Serious work needed.
This app makes things harder. 1/5
Why in the world do we have to download this stupid app just to play music via Bluetooth? This app is useless.
It restricts me from having full access to my radio.
Bad blue app 1/5
The blue app has more features and is better but it freezes up on my iPhone I have the X newest iPhone, fortunately when it was available I got the black app which works better does not freeze up,
Terrible app 1/5
This app never works properly. It continually has to be redownloaded. Even worse is the customer service. It’s a shame we pay so much for dodge vehicles and then they want to charge an arm and leg for a service that is unreliable. Going to drive fords again thanks to their service department.
Never works 1/5
By DOC 763
Still no update! You’re a joke! Look at your horrible ratings and reviews. Somebody should be losing there job! Start from the top since you’re not doing your job right holding anyone accountable. This app works as well as a millennial. Rarely works, unreliable and doesn’t care!
Two weeks ago I wrote this review, still nothing has changed. You expect people to purchase this garbage when the trial is up?Great support team! You really resolve this issue promptly. Everyone says the same problem and you can’t fix this. I can never locate the truck when I ask. Remote start has worked twice. Tried something simple, unlock doors... Nope..
You think they would update the app.
Great app for a 2019 $53,000 truck!
I was kidding!
What a bummer 1/5
The sales agent told me I can use this app to start my new Jeep since I have the uconnect system. Was told that it is only available on ‘connected’ Jeeps by uconnect. Whatever that means...don’t get why uconnect is considered an upgrade when you can’t use its features.
Can’t log in. 1/5
By Jace Veronica
I just downloaded the app,and I’m trying to sign up for it and I can’t.it won’t let me
App only updates once a day. 1/5
Very unreliable app.
Works only sporadically.
Never shows correct current location of the vehicle. Remote start only works 50% of the time. I was expecting real time updates.
Updates are typically a day old at best. Total waste of time and money.
Do you have the updated app installed 5/5
There is an updated app I didn’t know about. Called customer service and she asked if I was using the black app or blue. I had the black and she said that was the problem. I uninstalled the black app and then installed the new blue one. It’s working better than the black app. More features seem to be available too. Those having problems, make sure you have the correct app installed.
I have deleted and reinstalled this app 3 times now because of various glitches. On top of that, Mopars billing system suddenly can’t seem to process payment on my card. They should be embarrassed. They charge a lot of money for this program, you would think they would invest money to ensure the app actually works.
It works fine one time then I have to restart my phone to get it to work again! It may be an issue with I phone X not sure, didn't have any problems with the Note 5 I had before.
App worked fine...until it didn’t! 2/5
By Girl vet
Now I can’t even log on. Been like this for weeks. Logs in, shows the main screen for about 5 seconds and immediately goes back to the log on screen. Updated my PW, removed and reinstalled the app, still nothing!!
It never works.
Thanks for all the honest reviews out there 1/5
By nickname reg
I’m not even going to download it. And I’m giving it one star without ever using it because in all the poor reviews I’ve read, there isn’t a single response from admin
I don’t use this app very often. 1/5
But when I do, there is almost always a call to support required. Save yourself the trouble and just use the website. Or save yourself the $150/year and don’t lose your keys.
Freezes often 1/5
This app is basically worthless. It freezes up every time I try a function.
Horrible App. Hasn't worked once 1/5
Logged in and just get a white a screen that says I have no active subscriptions. Called but they have no clue why it won't work. I have uninstalled and reinstalled with no luck. Supports all of the other reviews! Crappy!
No support 1/5
Why is there no response from the app developers? They don’t care.
Good luck 1/5
App can never actually make a connection to my Jeep. Works one in 10 times. Kept trying once or twice a week and has never gotten better. Disappointed.
When will it work w/ Jeep Wranglers JL 1/5
It would be nice for this app to work with the 2018 and above Jeep Wrangler JL Unlimited Sport.
Hopefully this is something that is in your near future road map and upgrade.
Do not purchase 1/5
Horrible app. Autostart never work. I will never pay for this again, such a waiste off money.
Good when it works 2/5
2 times out of 10 it will work. The other 8 times, don’t even bother opening the app. It worked great the first 2 weeks, then I thought it was my phone/connection issues that were causing it. Little did I know everyone else is having the same issues! All I’m asking is to be able to start/warm up my Jeep so I don’t freeze in this polar vortex Midwestern weather!
Not reliable 1/5
Awesome idea and convenient when it works but that is the problem it hardly ever works. I could not see paying for this app because of reliability issues.
Great app when it works. It works when it wants to. Please fix
Uconnect and this app are a RIP-OFF 1/5
Why can this app not work properly?Why is it basically never updated. I have not received a vehicle health report in 7 months. Granted if there is a problem the dash will show a warning light but the $170 I paid to renew after my free trial I want all the features that I am entitled to. The app never works. Countless emails and phone calls and yes I even took it to a FCA Jeep dealership and was told everything on my vehicle is working and that the problem is on Uconnect’s end. Uconnect will not do anything to upgrade or correct the issue or admit there is a “PROBLEM” on their end. Just look at all the other reviews. Same issues as I described. Bottom line is save your money, all this is is a “money pit”. I call Uconnect and all I get is danced around and circle talk and a decision tree analysis by someone who really could care less and then says “I can make you an appointment at a dealership for you. Well I can do that too and I did! No Problems Found. Excuse me but the issue is on your end UConnect! Your Research and Development Department and IT Department isn’t doing their job. This app is a total scam it does not wok properly, is never updated and a rip off. Do yourself a favor and don’t do what I did and waste $170 on this piece of garbage system and app. Never again. Total junk and like I previously said a rip off.....
Never works 1/5
I bought brand new 2019 limited four days ago and despite many many calls to tech support and customer service I have yet to be able to log on and use any feature of this service.
Why do I need to delete this app then reinstall to use it??????
Awful for the money I spent to have it.
Wouldn’t recommend having it for the price.
By Chas S
This app works when it wants to. My GMC app could start my car on seconds. I have to continually take the app off my phone, re-download it and then go through the process all over again. I can't wait for my lease to be up. Never again. In a era of technological break through sand advancements, this app is just a broken.
So frustrating to use, not even worth it.
Does not work most of the time 1/5
The app is great when it works but it’s too rare. Especially living in a cold state, such as NY. Waste of money paying For the service until it has more consistent results.
Doesn’t work 1/5
What’s the point? This doesn’t work. I tried every option and it just says fail. Customer service basically tells you to make a witches’ brew and say beetle juice three times to get it to work. The troubleshoot assistance is honestly the most ridiculous thing I’ve ever seen. Crappy system. But I love my Jeep.
App has improved 2/5
By Jackie Expeditioner
Since my last review complaining about the lack of consistent performance, an update has been made, and the app now works much more consistently. Now a request for status update is successful 90% of the time.
I still have problems with the length of time some operations take.
Uconnect doesn’t work well. Have called several times no help.
Frustrating and a total waste of money! You never know if it will work!
Will not allow you to update on demand 1/5
This app does not update in any timely manner.
Awful service 1/5
Purchased a year of Uconnect service and the system will not send a signal to my car. After two and a half weeks of trouble shooting over the phone with uconnect they still can’t get it working. They have had me reset the system, try several troubleshooting steps, reset systems in the background, etc. Called me a fourth time to suggest I walk through a 20 minute factory reset of the uconnect system with no guarantee it will work after that. Finally asked for a refund. After three hours of being on the phone with these issues they should pay me for my personal time wasted since they couldn’t get it working. Love my ram... but they definitely are behind in the tech department. Fix this.
It works half (or less) the time I use it. And it takes forever when it does work. I cant believe that this app is so poorly designed and that this is what Jeep is using.
Inconsistent performance 1/5
By Jeep entusiat
Keep getting connectivity issue notice and when works it’s very slow. Lost interest since most of the time won’t work.
Terrible app 1/5
By Don Harder
Someone needs to hire a decent app developer to get this thing to a MVP. Just terrible undependable performance.
Slow to resolve issues but overall good app. 3/5
It’s great for seeing vehicle information and remote access works great (now). Being able to remote start my vehicle from inside the building outta remote range is awesome. Only wish the watch version had a complication that could be used for quick access instead of having to navigate to the app on the watch.
Would also be great if Siri shortcuts could be used somehow to remote start the vehicle.
U connect update 1/5
This app is garbage doesn’t work don’t recommend
Total Trash APP 1/5
I wonder if RAM is going to fix this or is this the quality to look forward to in 2019 RAM 1500? Hire new people.
App is working! 5/5
The app is working! Even after updating my phone to the latest IOS version this app and features remained operational. Progress!
Better than my fob 5/5
By Il Liberatore
Can start my truck from the back of the house. I can see all the critical stats as well.
What I really want is Siri shortcuts to be added. I want to tell Siri to lock my truck or start it perhaps at a specific time based on location or ask her how much fuel I have left.
No issues 5/5
I have not had an issue with this app. It has worked every time for my 2015 Jeep Cherokee