Why why why. 1/5
Not working at all
It shouldn’t be allowed! 1/5
Warning !.!.!.! Do not use this app!! It won’t let you log in and they said my vehicle was registered to someone else!!! It won’t let you change any setting in your vehicle back to what they were before using this junk app if you don’t pay them!!
Horrible app 1/5
It takes for ever to load the app, and that’s if it even loads.
Test before release an app 1/5
Another case of large company just release an app because they have to and not put any time, thought or testing into.
Could be much Better! 2/5
This APP could be so much better- Like giving you the status(on,doors,) of your vehicle, of your request. Some blatantly obvious things when you lock or unlock your doors instead of a mystery.. Send n Go is good , and it has fuel and oil status ...
Terrible app 1/5
The concept of it is great, but it doesn’t work. There are barely any updates of my car with this app. It takes maybe 2 days to update anything different on my car, and the app still has no security and just lags.
It hasn’t even updated my vehicle data report in over 3 weeks.
This is frustrating, and what’s the point of the app if it’s not going to work. I’d give it ZERO STARS if I could.
Worst App aid have ever tried to use 1/5
Never locked/ unlocked/ remote started, etc. Never communicator with my vehicle. By the time I received the message that it failed, I had already used the key fob and driven half way home. Deleted this waste of space.
Not responding 1/5
Have not been able to use the app for about the past 4 month. Won’t connect, allow me to login, or when it does the remote start always fails. They haven’t been able to fix the issue either even with multiple email, phone calls, and trips to the dealership. Don’t understand why it is so bad and why they are unable to fix the problem.
I have called support several times and they can’t seem to get Via Mobile working. You no problem taking my money. Then when I sent an email, I was told that there is a conflict with the via mobile server. No offer of a refund or extend the service for free. This app is a complete rip off. You should take lessons from Ford.
Not to bad 2/5
This is indeed a good app but what would make it much better is to make quickly accessible by making it a complication to get to it fast with out having to get into all your Apple Watch apps just to find it.
Please add a complication. 👍🏼
Same here 1/5
I love the feature and i want to use it, but its not reliable, doesn't work half of the time, the best solution they give is reloading the app, thats time 5 all ready..and 30 min on the phone!!
The App does not work at all 1/5
When ever I open the App it takes forever to boot and then when I try to sign in it says server problem try later ...
hope they fix it soon .
Your stock answer to all these negative reviews 2/5
I have experience all of the same issues as these other raters, your “developer response” is lame and not helpful. Personally I would be embarrassed if this was my product. I loved the idea behind what you are half heartedly attempting to do, get it done already, it’s tarnishing your reputation. Obviously no one is actually reading these.
When it works! 1/5
By new to mopar
When it works it is a great app unfortunately most the time it does not work!
Little disappointed 2/5
I love being able to start/stop and lock the vehicle. The app to vehicle functionality is slow in completing the requested task.
Zero Stars 1/5
Awful app with even worse customer service. Makes not want to buy another Dodge
Where are the features? 2/5
I only have two screens, the one with lock and unlock and the location screen. Where are the rest of the functions?
Not where it should be 2/5
Everything takes so long for the communication to work. Use it to unlock and you could read war and piece by the time it works. The location feature never works.
Just delete the whole thing!!! This is the worst app that I have ever downloaded, and then you want customers to pay! Haha horrible ! Never works
Doesn’t work 1/5
By srt hc
I had no issues with my 2016 dodge. I buy a new dodge and can’t start my car or unlock the doors. The mileage doesn’t update. Never had this issue with old app. I called and they told me to check back in a week or two. Dodge might want to look for another company to handle this for them
App is Horrible! 1/5
Loaded the new “blue” button and it says I don’t have an active subscription. Push the old “black” button and everything works perfectly. What a waste of time.
Tons of 1 star reviews, but I haven’t had problems 5/5
As the title said, I’m surprised to see all of the 1 star reviews for this app. I haven’t had any issues with it. Every time I’ve needed to remotely start my Jeep it’s worked well. It’s also handy to see how much gas I have left if I know I’m going on a trip and want to make sure I plan for time without having to go out and look to see if I need to fill up before leaving. I’m not sure if it’s my vehicle or what (2018 Wrangler Unlimited Rubicon, phone is an iPhone X on Verizon) but this app works fine for me.
So far so good 5/5
Only have had the app/Wrangler for two weeks, but so far everything works well. Looks really good, and sending destination to my nav system is awesome.
Slow As A Turtle 1/5
I don’t get on how you guys have this service and yet, I have to keep on logging in, or wait for a good 5 minutes to have either the remote start or lock/unlock features to start...
Not refreshing 1/5
My vehicle information does not refresh when needed. Last update was 2 days ago
Working fine but needs a LOT of improvement 3/5
Working fine but one thing i noticed.. hit or miss or remote start. Also, at least give me a sign that the vehicle is locked or unlocked status
Frustrating app 1/5
I have deleted and redownloaded this app multiple times. It will work great for a day or two and then it just won’t log in and give me error messages... I highly doubt once my trial period ends I will actually pay for this low of quality service. Thank goodness winter has passed and I no longer want to start my car before hand.
I really want to love this app but disappointed. 2/5
When I go to unlock or start my vehicle using the app. It just doesn’t work. It says failed. Can you help figure out why.? I love all the facts on my vehicle. & I want to use it to its full capacity. & that’s the only issue that I’m having. So with someone’s help once I get the issue resolved I’ll change my rating & review. Thank you...
Requests succeeds 1% of the time 1/5
May 31 2018
The only feature that works reliably is Send and Go. The other features are so unreliable it’s pointless to pay for it. Glad this service came free with my vehicle.
April 26th 2018 Update
Works well now, no crashes.
Easy to use.
The App crashes after opening it on the iPhone X. Loads the screen to unlock your car, then closes the app out. Currently unusable.
Apple Watch app 3/5
The app works great for the most part. Commands work 90 percent of the time. Could use some bug fixing. **APPLE WATCH APP** - You should update your Apple Watch app to work for the cellular stand alone Apple watches. Always complains it’s missing a Bluetooth connection.
Failed Requests more than Successful 1/5
I’ve had more failed requests than successful ones with my 2019 Jeep Cherokee Trailhawk. Would love to pay for this service if it worked after my free trial but so far I will not be paying for it.
One of the worst apps I have ever used. Don’t waste your time with freebie or you money it’s awful
I can not read fuel level :(
Just awful 1/5
Nothing works correctly. The app takes 10 minutes to load data and I can't perform any of the remote functions. I would have hours that the most recent update would have fixed it.
Doesn’t open 1/5
By emma damato
What’s supposed to happen with this app? I download it about a month ago when I got my new car and it just stays on the blue opening screen that says Uconnect. Deleting.
Apple Watch Support 2/5
I have the cellular Apple Watch Edition, so it always has a internet connection, even when I’m far away from my phone, but why does the Apple Watch UConnect app doesn’t work unless the phone is nearby?
Does not work 1/5
My UConnect does not work and I have it installed in my car. I called and spoke to agents maybe 5 different times. It always tells me request has failed, everytime i try to update my location it says failed. When I spoke to an agent, we called SOS and they verified my location. We got the app to work for a little bit when I was sitting approximately 50-75 feet away from the car. The very next day the app has not worked no matter where I am in proximity to my car and it keeps telling me that it has failed. This app is awful because at first it went on/off working. And now it is not connecting to my new car AT ALL. My subscription is being wasted and I definitely will not renew it.
Generally, the app doesn’t work. 1/5
By Another not far
I paid the $25 for the subscription but was supposed to get it free with my new car. Would t work before I paid at all. The ONLY. Thing that kinda works is the tire pressure. Gas gauge is of by a 1/4 when it says it just updated. I can not get it to unlock or lock the doors, has not ever started the car and have tried 40-50 times. Terrible app not worth a dollar a month. Compustar app works a million times better. This is a waste of money. When dodge put together such a great car, why could t they spend a little time and make an app work with their awesome cars
Doesn’t work and is never updated 1/5
I pay for the service, yet it never connects to my car. It does not pull up information, does not lock, unlock, start, etc. it is also never updated. You can use Touch ID, but not Face ID. And you can’t copy and paste your password, so if it’s long and complicated, you get to type it all out. Chrysler needs to get with the program. Don’t charge for something you don’t support.
Bad app 1/5
By Sarah Be Momof3
This is a truly terrible App. It’s stopped notifying me when my car is charging and it won’t even update my stats anymore. I’m done with it.
App not working 1/5
This app only works on WiFi not working on T-Mobile network. I’m sad spend money for a service I can’t use.
Should be free... 1/5
I had two newer Cadillacs and the app to remote start, lock, etc was free for all owners...no trials or any of that...just a free app to control your car. We didn’t have to pay for that service, let alone $150 a year. I just purchased my Jeep last night and it seems like this is just another way to get money.
Never works 1/5
Over the past six months that I have had this app, it has only actually worked a handful of times. Totally not worth paying the extra money for this feature. I’ve never used an app that had this many problems. Good luck actually logging on.
Doesnt work! 1/5
I cant even log in. Every time I try I get a Server Error.
By Daddy sleepy time
This app compared like, Hyundai is horrible! My friend has a Hyundai and their app is much cooler. The only use I get out of the Uconnect app is, remote start, horn/lights, send & go navigation, and lock/unlock. Hyundai’s you temperature setting for seats and vehicle. Outside temp and how fast someone is driving your vehicle!!! Jeep, STEP IT UP!!!!! My fuel feature doesn’t work (never has).
Sorry it only works 10-20% of the time 1/5
I was really surprised at how poor the performance with this app is. FCA you can do better than this. The remote features rarely work properly or the delays on unlock/starts are so long (10-15mins) it isn't useful.
Can not log in System doesn’t work 1/5
It doesn’t work U can nit even log in
This is a scam
By Ohhh .. Jeez.. Gosh...
This app is awful. Support is awful. Bring back the old Uconnect that just worked. Constant “server down” issues, vehicle not updated for a week sometimes. The remote start feature is broke when this happens. As is anything else remote. Sure, it looks cleaner than the old one, but at least the old one worked, and the tech support was in this country.
Utterly useless 1/5
App is buggy and the service is down the vast majority of the time I try to use it. I have yet to see the vehicle location feature work once and a I’ve already had my new Jeep for three months. I wish I could give this zero or negative stars. ABSOLUTELY DO NOT...I REPEAT...DO NOT PAY FOR A SUBSCRIPTION! You’ll regret it.
Not great given the monthly fee 2/5
Unfortunately, there is a high monthly fee associated with this app and it doesn’t work well. The car data is rarely up to date (usually 6+ hours old, which makes it mostly inaccurate), the interface is clunky (who did they hire to build this app? App developers or car engineers?), and the controls are extremely limited. Basic functionality is missing. All of this might be overlooked, but for the fact that this app has a high monthly fee associated with it. FCA: if you’re going to charge a premium for a service, make it a premium service. Nobody wants to pay $20 a month for junk.
Update: I reached out to FCA as requested by the developer. They were unable to help, as these are business decisions, not hardware or software problems. Additionally, now the app has stopped updating my dashboard with information, and has been broken for two months. I’ve contacted FCA multiple times again, no fix in site. They said their engineer would be reaching out to me, and that was over a month ago. I can’t even use this app no matter how much I pay for it. It doesn’t work properly.