No way to end horn 1/5
You can start the horn but not end it!
This app saved my dog’s life 5/5
My dog accidentally got shut in the hot car with the keys inside today. Thanks to Uconnect I was able to unlock my car from my phone and rescue her without shattering the windows. I’m so grateful for this app and will forever sing its praises!
Good app - too expensive 4/5
How many times do we have to pay for something we’ve already purchased?
No 👎🏼 1/5
This app does not work. It keeps saying “no active Subscriptions available”? My phone is already connected to my Jeep 😒.. i wouldn’t recommend this app it’s a waste of space!
No new sign in option 1/5
Can’t set up new account. Only option is to log in.
Lock or unlock your vehicle. Start or stop it. And you can be standing next to it and it takes 30 to 40 seconds to actually work.
Unconnected Review 5/5
I am really enjoying this App currently and hope other commands can be added to it. Keep tweeting the system for better technological add one.👍🏾
I connect needs an update 2/5
By communications issues
It does not always work , it’s says that the remote or command was revived but does not actually operate not even after multiple attempts.... very sad
Slowest app I’ve ever used
Great truck, incompetent support 1/5
Fifth update: Six months of owning the vehicle. I've emailed, I've called. Uconnect has had about two app updates during this time. Absolutely nothing works. Two software updates to the vehicle...no change. The complete lack of UConnect and Sirius XM Guardian being able to make this work borders on fraud. With no substantive effort by the companies involved to solve the problems, I'm now going to contact the state attorney general and the Better Business Bureau; this is supposed to be a functional convenience and security feature, as well as being advertised as a safety item...none of which actually work as advertised. False advertising and inept customer service are a major problem. Great truck, but horrible functionality. There should be a major recall on every vehicle that doesn't support the advertised features.
Fourth update: I emailed customer support exactly as asked. I described the problems exactly as asked. The UConnect app still WON'T LOG IN. Customer service hasn't sent any other communications. I bought a Laramie Longhorn...the flagship of Ram 1500, and this is how I'm taken care of? I've given four months of my time and patience without resolution.
Third update: Same story. No further communication from Customer Service, app still inoperable. FCA needs to seriously look at this portion of the company because it's the Achilles heel of their vehicles. I love my Ram, but the infotainment connectivity is completely unacceptable.
Second update: Another month, still no progress. The company obviously has no desire to provide expected services to customers who purchased the 12" screen. Their canned response is "we regret to inform you..." This was NOT disclosed prior to purchase of the vehicle. There's no way this app is legitimately receiving over a four star rating from actual customers.
Update: a month and a half later, still no fix in sight. I received an email from customer service, they said they were working on it, but still nothing. To top it off, according to their other responses, the most expensive UConnect system has less app functionality. That's like saying a more powerful computer can't run the same software as a basic one. Obviously there are some serious design flaws...and it seems they should be designing a separate app that accommodates the 12" system. Very poor foresight in the rollout.
While I love my 2019 Ram with the 12" screen, the app won't even sign in with the exact same login as the website. I've contacted Sirius XM Guardian, and they can't figure it out. How does the most advanced infotainment system not even have connectivity with an app that's been around for years? I can start, unlock etc from the website...so why not the app? Very unimpressed.
“Enter Valid Credentials” 1/5
By J ohhny B oy
I have a 2014 Jeep Cherokee and I used to be able to connect my iPhone 7 to the Bluetooth directly. Now, with the iPhone X, I have to download this app and it won’t even let me sign in. It tells me my email and password are not valid credentials. I don’t know if this is a glitch or whatnot, however I’d like this issue fixed ASAP. Thank you - Castellano
Half works 1/5
I can only seem to get the app to connect with my car every now and then. It hardly ever works properly
Works intermittently 1/5
I have called Uconnect , I have sent emails, I have talked to customer Service till I’m blue in the face and still the Uconnect iPhone app is not working properly.
First the help instructions state the app updates each time you turn the vehicle off.
However it usually takes 3-7 days to update if it does. WHY?
Second the locate my vehicle finds my vehicle a block or two away. WHY?
It should show the EXACT location of my vehicle. If i am parked in my driveway it should show the exact location.
What a useless app if it can’t find my vehicle in an emergency. If I am parked in a large parking lot it should lead me directly to it.
I also have other problems with the Uconnect system in the vehicle. The off-road pages don’t work properly. They do not show the GPS coordinates, altitude, hill decent, or speed.
The Market App just gives me a” Fatal Error message try again later” message.
Neither Have worked since I purchased vehicle. I called Uconnect and they had me reset the radio. WIPED THE RADIO CLEAN. HAD TO TAKE TO DEALER TO GET IT TO WORK AGAIN. Same problem after reset.
I also have a WiFi hotspot which is listed as a 4G hotspot. I have equipment I use in my vehicle which only works on 3G. The hotspot should be switchable or fully backwards compatible. Some items will only work on 2.4 ghz and others on 5ghz.
This should also be switchable.
Not a happy camper with these problems.
I spent an awful lot of money on a 2019 Jeep Grand Cherokee Summit and I keep getting the runaround.
I hope the developer is reading my post. I need help.
This is a very reliable app!
Issue with opening app. 3/5
I love the app. It is very easy to use with my Jeep, but after the most recent update the app will not open. It kicks me out right after I open the app so it would be nice if the app could work.
NEVER WORKS!!! 1/5
Why is there a continual problem with this app?? I’ve taken to social media to vent my frustration, and have yet to hear back from anyone. I would NOT purchase again. I am actively seeking other options. 🤬🤬
Good Attempt, but needs work 3/5
I like the idea of the app. The interface is also solid. The features are also ok - locking the car, etc is fine. I wish I knew If the car was locked or unlocked. That would be handy. My bmw app has that feature. I realize that is built into the car, but that would be on my wish list for enhanced functionality. That is minor at this point.
But to make the app really useful there are some major issues that need to be resolved. Maybe I am spoiled since having a bmw and using the bmw app, which I find to be very useful and to work quite well. Regardless, our 2020 Chrysler van is a great family hauler and I appreciate the vehicle. As a comparison, my major problem is the update and the info. For the most part I can tell my mileage, tire pressure, oil life and gas gauge yesterday. That is I can’t figure out how to make the data current. If I pull the page down it says updating and then gives me what ever the last time it worked, usually a few hours to a few days ago. Today I drove the van a lot and I finally got it to update when I was parked waiting to pick up groceries. So while I was in the car I knew my mileage, gas amount, etc. which I of course could just look at on the car. I then drove home. My wife took the van next and drove it and now the only data I can get is the same as when I was in the vehicle.
The parts of the app for the remote are fine and I can use the locate vehicle if I need to find the van in the parking lot. Fix the update issue and the app would be solid.
App doesn’t update 1/5
Takes 10+ days before the app will update car info. Had new car for month and a half and only updated info twice. No tea point in having this function if the gas/oil/air pressure info is two weeks old. Called customer service who said they would look into it and call me back. Haven’t heard back and it’s been weeks
One year later app still stinks 1/5
My one year trial access to the app is almost up and I started getting mailers to renew. Why they are asking 200.00 a year for an app that consistently does not work baffles me. All year I would try to remote start from various office spaces so my truck would be warm or cool by the time I got to it. Only a handful of times was it actually started when I got to it. Tried to remote unlock yesterday when I left my key fob in the house. I timed the wait and it took 4 minutes to unlock. I could have walked in the house and got my fob in half that time. No way will I be paying 200.00 a year to keep something useless. I used to have a GMC and it’s app would always start the truck quickly. Unlock, lock on the GMC app always functioned within a minute. Don’t waste your money!
App is trash. Uconnect radio is trash. Only thing about my truck I like is the Cummins Diesel the technology is crap. Glad they didn’t get me for the limited package with that suite full of overpriced crap gadgetry.
Update bugs 1/5
After the recent update, the app amenities such as remote start, lock, unlock, etc. have stopped working. Please fix it.
Not worth the $200 yearly subscription 1/5
By Jaime Lara V
I don’t get why you need to pay $200 a year if it only works half the time.
Not worth it 1/5
The remote unlock, lock, and start hardly ever work. It takes a VERY long time to react and unlock the doors when it does work. I purchased the subscription so I could leave my keys in the car when I run or don’t have my keys on me. I’m usually standing by my car trying 3 or 4 times to get it to work. Jeep Care said it needed a software update. Took it to the dealership and no change.
Not worth the download 1/5
This app is as useless as the Uconnect itself!
First of all it’s suppose to be driver friendly so you don’t take your eyes off the road...okay but if you want your gps on your phone has to be connected to the car, it randomly disconnects your phone but...it says it’s still connected....
Second if you open an app it’ll randomly kick off the radio and take you to audio..so if someone is charging their phone and they open snapchat, Pokémon go, Facebook, google chrome, it’ll instantly and non stop kick you off the radio. BUT! There is a way to fix this issue..and by fix I mean you gotta go into your PHONES settings and not the app..you have to completely turn off your phone connecting which takes away the the whole (driver friendly) option!
And when you complain about it...have you updated? Yes...have you reset it..? Yes....... okay doesn’t seem to be an issue even though there is tons of forms complaining about this crap service. The fact any vehicle still uses them is amazing.
My favorite is oh you wanna unlock your car? Okay pay $100+ a year on your brand new vehicle to unlock with your phone..Chevy had it for free year round, from what I’ve read so does Ford. I love my car but if dodge would fix anything I’d say this
Start and door unlock takes forever 2/5
The engine start and door unlock takes forever to work, if it works at all.
Why is the app so slow? It takes minutes for a signal to go to my car to do anything. There’s no point in having this in your phone if you could be down the highway by the time the car would’ve started using this app. Also the vehicle info updates maybe once every 3 weeks. Serious issues. Please address and fix these!
Incredibly buggy 1/5
Lock, unlock and start work well but everything else in the app is a joke. Charge statuses refresh when it wants to. I can manually refresh and I’ll get a message it was successfully updated but it is still old data. In 5 months of charging every single day I’ve only seen a “charge started” notification once. The other guardian notification stopped working a couple months ago.
Send n’ Go 1/5
Unfortunately I am one of the victims as well. My 2016 Dodge Charger is great, but when I try to send a location to the car. It says it’s unable to navigate to destination. I would delete and try again, but it never works. I was hoping to use this to decline the usage of my phone for safety reasons, but I can’t do that.
Nothing to write home about! 3/5
THe app is average at best. It shows some information. However, you have to spend $300 a year to h e this app. That is a rip off.
Won’t update 1/5
This app has not updated my vehicle information since I purchased my charger. Have uninstalled and tried everything. Will not update.
Takes forever and a day for the app to start your vehicle and sometimes it won’t do it
By Gary Godfrey
Phones won’t call when charging
Never seems to work 1/5
I’ve tried using this on multiple occasions and it either lags, or doesn’t work at all.
Houston we have a problem 1/5
Brand new 2020 ram and can’t get the remote commands to work after the truck sits for about an hour. Don’t think it’s the fault of the app but there is clearly a gap between the app developers and hardware / software for the vehicle. Maybe one day it will work.
App is garbage 1/5
I call customer multiple times and they say I have an active service but yet I launch the app on my phone and it says “no active device”. What a piece of garbage!! Don’t pay for this service. It’s awful!
Total Fail. 1/5
Why is my vehicle tire pressure and fuel not show like in the pretty pictures? No mention of year make or model restrictions. For God's sake I have an Overland, if it starts with the app, where is the missing info. Only shows a questionablely reliable vehicle history report. 🖕✌️
By Bill Flick
It’s very slow, when sending information to the car, it’s also very slow to lock, unlock and start the car.
No VHR 1/5
I have a new 2019 Ram limited paid 71,000 $$ for it and it tells me the vehicle Heath Report is unavailable for this vehicle - I called Uconnect and was told maybe a software patch could fix it - they were not sure - REALLY what kind of answer is this for such an expensive vehicle and service
Awesome app, needs some improvements 4/5
Have to say after a week of using this app, it’s been wonderful to have access to your vehicle with your smartphone. They were some issues with getting some paperwork sent through in order to verify your ownership of the vehicle since my vehicle is a used 2018 Chrysler 300. But overall for what it’s worth it’s definitely nice to have.
Both me and my wife recently had to give up the garage of our apartment complex in order to save money and figure that we can use the uconnect app to give us a little piece of mind.
I’ve had in the past with other vehicles I’ve recently owned just paid for viper smart start installations and services and overall and wanted to give uconnect a shot this time around since me and my wife can’t afford to pay a fortune. Since FCAs already has some of these features in all there new products. Figured why not give them a try this time.
Anyways let’s move on to the pros and cons to what we’ve experienced so far with this app.
Remote start, lock and unlock work perfectly every time. Never yet had any error messages or saying “unable to”.
Vehicle finder is great. It’s a wonderful tool to have when your need to search for your vehicle.
Health diagnosis on the app works great every time after you use your car. It provides critical checks to make sure your car is good or if there are any issues then it will let you know so you can schedule your vehicle to the dealership.
The best part about this app is my wife can also download it and use my account so she can also see we’re the vehicle is and also perform basic functions with her smartphone.
To send any command on the uconnect app is very slow. Just to tell your vehicle what to do on the app takes in most cases over a minute. I’m just baffled by why this is since the app seems to work well with hardly any glitches.
The vehicle finder is also super slow, just to find your vehicle can take up to 2 minutes. I can’t understand why it takes so long just to find my vehicle.
No truck command on the app. But then again make sense I’m sure they don’t want to be responsible if you accidentally open your trunk with your phone.
Pricing to use this app is steep.
Overall, the app is good to have. The app does so much more than just the basic functions for your vehicle. It does what it’s suppose to do for having smart phone functions and can also give your a discount on your auto insurance. Sending commands to your vehicle through the app needs a lot of improvements. The competitors out there are so far ahead when it comes to this. I don’t understand why it takes so long just to tell your vehicle what to do. Also the pricing is steep. I can however understand if you also want the convenience plus security package then it would make sense to pay up to $30 but for basic functions I wouldn’t do it. I’m also going to add a shock sensor to give us a better piece of mind. Uconnect/Sirius XM customer service again is wonderful. If the developer of the app can also get intouch with the network provider to increase the speed for sending and receiving commands from the vehicle to the app, then I’m sure more FCA product owners will definitely want to invest in this app.
Takes forever for car unlock to respond 2/5
Tired of waiting for the car to unlock the doors when it’s cold and sometimes didn’t work at all, even right outside house with internet and cell service.
Nope, not anymore 1/5
I used to use this app for my 2015 Chrysler 200 but decided not to renew anymore. Just is not worth the $150 a year price tag. My 8.4 Uconnect system in my car is never updated any longer and refuse to add CarPlay to it. Also runs much slower than it used to. Maps for navigation don’t get updated unless I pay another $100 a year. What navigation system on this planet charges for map updates nowadays??
To top it all off, the app is slow. Unlocking doors, remote start, etc. You would think you are sending Morse code all over the world before it finally gets to your car. Oh, and they buried the send address and when finally do send it I hope you weren’t planning on leaving for a good half hour. Too much $$$ for what you get.
Do not waste your money 1/5
We had the monthly subscription before our vehicle was stolen and the tracker that is supposed to locate the vehicle could not seem to locate the vehicle.
Does not work. 1/5
Tried to start my truck... nothing. Tried to unlock it... nothing. Tried to locate it... nothing. The only thing this app seems capable of doing is send failure notifications.
FYI the Chevy app for my last truck (2015 Silverado) worked PERFECTLY and saved me from being stranded several times.
Needs some work 3/5
App seems very flaky. When I change the name of the car, it always reverts back to the default.
App is worthless 1/5
I used the trail period of this app along with the SiriusXm guardian when we first purchased the vehicle and the apps NEVER worked. All ways gives me an unable to locate if failure message. None of the vehicle location, lock/unlock, or remote start functions of this app have ever worked. Recently got another 3 month trial period, and after 2 years nothing has changed. Absolutely worthless!!! So glad I never renewed the way over priced subscription for this non functional service!
Lush start 1/5
By never started
Multiple times and never started. 😫
Super Horrible 1/5
I’ve been a my Chevy person for a long time similar to this app. Decided to buy a ram, thinking this app would work great but it doesn’t. SOOOOO DISAPPOINTED because I loved remote start from my Apple Watch or iPhone on my Chevy that worked INSTANTLY and this trash never works smh.
Works only 10 percent of the time 1/5
Works spotty at best
Dodge Durango Gt 2019 2/5
App doesn’t work anymore, I can’t even open it, all it’s says try again later” what a disappointment