Not worth the $150 annual fee 1/5
For some reason It worked for my free 1 month trial (Dec). I am so glad I only renewed for $15 for one month, because the remote start has failed every time I tried it since renewing. I have tried contacting Assist, updating my app, uninstalling and reinstalling the app. Still no success. What a waste of $15.
Remote start doesn’t work 1/5
By Non-click bait news lover
In theory, this app should be simple to use. The controls are easy to navigate and, while paying a subscription for the app connectivity is annoying, the functionality would be worth it...if it worked. Unfortunately. Many of the commands do not work, particularly remote start. When starting my 2015 Jeep Grand Cherokee in the morning, I can turn on the auto start as many times as I like. The wheel will spin for minutes before ultimately giving you a “remote start failed”. Usually it is faster just to go to your car and see that remote start didn’t work than to wait for the app to tell you. Remote start from the neuron works and the old Jeep app software also worked. This problem has been going on for months and resetting the radio only fixes it for a short period of time. Don’t give these people money.
Remote start 1/5
One day the remote starts works then the next day it don’t. Very hit and miss.
Still Can’t Login 1/5
The app won’t take my account password. It grays out the login button saying “Enter a valid password”. I have no issues logging into the website.
Doesn’t work. 1/5
For first six month of my “free trial” it did not work. I finally got them to agree to reset the computer. It works to view vitals on the car but the biggest tool for this program, the remote start, does not work. Typically I park the car in the garage but went skiing this weekend and it wouldn’t been a perfect time to warm up the car...nope. AND after your free trial you have to pay for this worthless service. We have a Volvo too and they offer the service for free. I’ve been in different states and unlocked the car doors for my wife. Why can’t jeep do this?
Does not wor for older iOS 11.3 1/5
Says it only needs iOS 10.0 however keeps telling me my iOS is unsupported..
This was app was good for a few days now its worthless! Doesn't works at all
Clunky and amateurish at best 1/5
I let the trial account lapse because: 1) App would not work most of the time. 2) “system was unable to process your request” message quite often. 3) vehicle location not accurate. 4) very costly for the limited service. 5) quite often got message that more than one requests were active. Only fix was to sign out of app, re load and sign in again. Very clunky. Not my cup of tea for $150.00.
The app worked perfectly fine until I upgraded my phone and in doing so updated the UConnect app. Ever since, I can no longer Bluetooth connect to my 2015 Jeep Cherokee Sport I have to use my charger because the app doesn’t recognize my email and there is no way to CREATE A NEW ACCOUNT via the app and have found their website completely useless for assisting me with my issue as well. Umm seriously dudes, who royally screwed this up??
Unreliable garbage 1/5
By BigTroy(Fellow Traveler)
Never even consider paying for this garbage, it rarely works and is terribly unreliable. Uconnect customer service is terrible, they destroyed the audio on my 2018 Ram 1500 (and hundreds of other owners) and have repeatedly shown that they just don’t care. Save yourself the frustration and avoid at all costs
Doesn’t work with iPhone 1/5
This app doesn’t work with iPhones. I can log in, but only get a white screen that shows “No active subscription found”. If I log into the Mopar website I can perform functions like remote start (and it shows my subscription is in fact active). So, the developer needs to clean up this currently useless app.
Would not work when I really needed it! 1/5
Have had this app since I purchased my truck new in 2014.
Just locked myself out of my truck with keys inside.
Would not work after repeated attempts.
Will be cancelling service. USELESS!!!
It used to work but recently all remote functions ceased to work. I don’t know whether it’s because the dealer updated the radio software or because of the new app version, or iOS. The buttons for the remote functions are simply gone.
This app is pathetic 1/5
This app doesn’t work and constantly needs to be re-installed.
I can’t believe this is an offering from a major car manufacturer.
It’s a joke
Remote features don’t work! 2/5
I like the app for the quick look of tire pressure, oil life, systems statuses, etc.
But the remote features (remote start, remote lock, etc) NEVER work. Never. It’s so irritating. Please either fix it or remove it!
Slow enough to be useless 1/5
Sending commands to the car is slow and unreliable. When you send a command to start the car, be prepared to stare at the app for the next minute or two. If you close the app, car will not start. Also, there is really never positive feedback in the app if it has started and is currently running. Total gamble. User experience is so bad, I will not be renewing Sirius Guardian once the trial expires.
Never works 1/5
By DOC 763
Can never locate the truck when I ask. Remote start has worked twice. Tried something simple, unlock doors... Nope..
You think they would update the app.
Great app for a $53,000 truck!
I was kidding!
Doesn’t work 1/5
By ? ? ?!!!!
Worked at first when I bought my truck, but after 6 months it just quit working.
Unreliable service 1/5
Most of the time, the app does not work. When auto start does work, it will take 3-5 minutes before my 2016 Ram will start. Thankfully I had monthly service so I was able to cancel service and not loose any money. This app is not worth the frustration
APP not working 1/5
This app does not work. It will not let me reset my password.
Updated Review 3/5
After several tries, the app seems to be working adequately.
By Ron Fisk
Let’s have the old app back. At least it worked. This app is totally useless. You’d think these engineers could get it right. At least my car still works...
Stopped Working 1/5
Just stopped working at some point. They tell me it is software but when I check for updated software I am told it is up-to-date. This product and service stinks!
Over $100 a year for a service that works 5% of the time 1/5
Remote commands fail.... charging over 100 dollars for this service is borderline fraud
Rarely had any issues with the app not working or connecting. As trivial as this may sound, my biggest issue has been the changing of the default picture. Sometimes it looks exactly like my truck, then for some reason will default to a deterrent vehicle.
PLEASE FIX! 1/5
May purchase again in the future once all the bugs are worked out. The app would work sometimes but mostly not. Eventually I just did it from the web browser but that was pointless; by the time you log in & start it you’re at your car. Issues with the remote start & lock & unlock features as well as the feature to locate your car was always poor & was never “real-time” in app. Possibly due to the updates with current phones softwares but to pay monthly for a service that only works 60% of the time doesn’t seem worth it. Would get my $ back if I could. Kind of a waste. Loved it when it worked.🙄
Doesn’t work 1/5
It doesn’t do anything...
Not reliable 1/5
I wanted to use this for remote start but most of the time it doesn’t work. Very disappointed!
nothing works! 1/5
they update and literally make it worse every time it seems. nothing works
Schedule Charging 2/5
The scheduled charging is a hit or miss if it works. I have tiered electricity rates and this would be a great feature if worked right.
By Steve Floff
Vehicle locator worked for the first time in a week. Vehicle health report has only worked a couple times. Remote start works half the time. Really disappointed. Have not been able to use Send and Go yet.
App is horrible 1/5
The app works, at best, 1 in 20 times. My wife’s Chevy app never fails. Horribly frustrating. I’ve done everything they’ve told me to do: soft reset on the phone, reinstall the app, I even took the car into the dealership to make sure that the receiving end was working fine. Nothing. Very frustrating.
Things that make you go hmmmmmm 1/5
By Yanks sweep Sox!!!
My radio stopped connecting to my iPhone. I had to download an update onto a usb thumb drive then do a series of opening doors and key turns.
Small nightmare. But it worked. Then it made me download this app.
App has absolutely nothing to it. Not sure what the deal is.
Truck works great though lol. Molar or no car.
This app does not work at all with my 2014 Dodge Durango. I went back to using the old version (thank God I did not delete it).
Vehicle health report and info not working 1/5
Remote uses work fine sometimes, vehicle health report hasn’t updated in over 2 months cannot update vehicle info at all. Really wish it worked.
Non working app 1/5
This app stopped working 1 month ago. Multiple customer service calls confirm the app has a glitch with IPhones...very disappointed with this paid service. I’ve waited an additional week before posting this, but as of today I’m still unable to connect with my vehicle.
After reading the reviews and not seeing any feedback from the developers, I won’t be downloading/paying/using this app. I’m only posting this to encourage the developers to review their product and make necessary improvements to the satisfaction of their customers both present and future if there will be any for that matter.
By shady scott
Been using Uconnect for about 2 years now. It works MAYBE 2% of the time.
I will not be renewing. Pathetic. Apple should literally pull it from the App Store
Utterly useless 1/5
App does absolutely nothing. I log into my account and it tells me no subscription available.
Nice, just bought my new Cherokee and the app does nothing.
Developers back from Christmas vacation yet? 1/5
The old Uconnect app was pretty good. You woke up your phone, clicked on the icon and voila... everything you need!
This app... you wake up your phone. Enter your password eeevvvvveeerrry dang time. And don’t mess it up. Or you have to re-enter your username also!
The app may be good, but I have only had a chance to use it once because it can’t store the password. So instead of trying to enter the password whilst walking to the truck, I end up just using my key fob and pressing the unlock button.
Developers: you need to determine why the app loses the password.
What improved stability?? 1/5
I’ve been going back and forth with support staff for two months. What stability have you improved? Sure when someone decides to reply they are seemingly wanting to resolve the issue, but nothing has been fixed.
Oh wait, I take that back. It does occasionally work now verses completely not working two months ago. It’s a gamble every time I try the app. My odds are low that it works when I need it too.
One minute it shows my Red Rebel and the next it shows a gray or silver Ram????? Hell the app has no idea what I drive it seems.
It works, occasionally. Typical doesn’t work when you need it most.
The old app was better 1/5
This one is horrible by comparison. It takes forever to process requests, if it processes them at all.
Remote starting car feature control not working 1/5
It is amazing that uconnect has been working for 5 years and suddenly the function of starting remotely is not working (the rest - loc/unlock/horn/lights- work).
I called yesterday and the lady said that the car was not receiving the signal because it has snow on top!!!! That was why i wanted to start the car, to warm it up and melt it. I gave up after 50 tries.
Today at the second failure i called. The lady td me to reinstall the application ..... nothing.
Perhaps someone can help??? Mopar??? Jeep??? Anyone??? I am paying for that precise feature, what has jeep done to make it fail suddenly?
Can’t send address from apple maps to vehicle 1/5
For a multi Billion dollar company the quality and software assurance is a joke. Every update breaks something. I pay a yearly fee for 3 things:
1. Send addresses from apple maps to vehicle
2. Remote start, Remote lock unlock
3. Find vehicle
A. Sending address to Uconnect app crashes the app
B. If you attempt to send address to uconnect app and you are not logged in the only way to dismiss the warning screen is to force close apple maps
This app is horrible!!! They need to do better 1/5
The app is terrible and when you call customer care, they will not help you fix it!!! They tell you there is nothing they can do and send you to the dealership!!! Will be canceling!!!
Pretty much useless 1/5
Not much functionality hard to use pretty much useless your better off just deleting
2500 ram 1/5
Worked for the first 2 weeks then fails every time. Would be great if it worked.
Zero stars 1/5
Downloaded this app for the second time and it won’t even open!
Was a great app till it stopped working 1/5
Please work the bugs out of this app
Will not work for iOS 12.1.2 at all
Won’t even open after the latest update just tries to open and then crashes back to my home screen.
WHAT IS GOING ON?