I wish on the try on option you could filter by price, hydrating options and also by favorites.
Need help but email only option? 3/5
I’m trying to chat but don’t see the option. I can send an email but don’t want to miss the free gift opportunity (assuming it takes a while to get a response!).
My favorite App!! 5/5
This has to be the easiest Beauty App I’ve used. (And I’ve used a lot) Thanks Ulta!!
Chat live ? 3/5
I would like to be able to chat live with a professional while browsing! I always have to leave an email and never get a response
404 Error 1/5
I can’t access the app.
Easy to look for what you need, and love the sales!
Ulta is the best store !! 5/5
By La lala87
I find everything that I need for my and always get the best gifts. I love the rewards 🤩
My review 5/5
I have had nothing but good with Ulta beauty. I love all of their products and their employees are very helpful. Highly recommend trying Ulta beauty out!!
By Dolphin and Turtle LOVE
I love this app is it so easy to use, but I have an older iphone and I can’t do the try on makeup thing. So I would like that to be something for everyone. Other that, the only other thing I have to say is that you should definitely get this app!😁
Return to last item 4/5
Your program goes all the way back to ‘start’. That wastes time if i want to continue to look in the same category that I am currently in. I don't need to begin from the top again!
By Maria andres :)
I love having this app ❤️
Constantly Signing In-Never Recognizes PW 1/5
The title says it all! Within the same hour, you are kicked back out if you dare close the app & then it won’t recognize your password when you are forced to log back in.
Smooth Running App 5/5
I can’t split the order 1/5
I wanted to buy some things for me and some things for a friend and I couldn’t split the shipping order. This was so inconvenient!!!
Sucker for free gifts 5/5
I keep my eyes on free gifts. I’m a sucker for free stuff, and I don’t have to get out of my chair to order. Some of my favorite products were samples I received. I’m obsessed with Smith & Cult GREEN lip CBD lip balm. ONLY GET THE GREEN.
Constant password resets 1/5
I am unable to use this app due to my needing to reset password. I can only login on the website after I update my password. When I attempt to login the app with the updated password, I get an pop up stating that the email/password combination is incorrect. This is the only app I have this type of issue with. So then I choose update password, and the whole process starts all over again. I removed app from my phone and reinstalled a few times without any luck. I am
Fine if you don’t plan to buy anything 1/5
Like their website the app is glitchy on checkout; it will not accept credit cards or PayPal. The app just keeps saying, just like their website, that ulta is having a temporary error. Sure that can happen but when I try to shop 2 months apart that’s not temporary. Buy your stuff somewhere else.
App Will Not Let Me Log In At All 1/5
I was always signed into the app on my phone. Auto saved my log in. It logged me out one day and said that my password was invalid. I reset password and it still wouldn't log me in. After the 3rd reset and not letting me log in, I’m done. Making this purchase with Sephora now. Unreal.
Loyalty unrecognized 1/5
Help me understand something... I’m in and buy from Ulta at LEAST3 times a month and you’re telling me I don’t have an account with you. Guess I’m spending the $350 at Sephora... they know who is a regular and who’s not!!!
My account should be connected 4/5
My only complaint about shopping online is that my credit card should automatically be connected I shouldn’t have to log in and then go get my card info again. If I am on my ulta account it should be linked up.
Love this app 5/5
Keeps me up to date one everything
Very Good Customer Service 5/5
All very sanitary during these Covid19 times. My hairdresser Theresa is very nice and knowledgeable to color and or cut
Problem with Ulta app 1/5
I have been having issues logging into the app for a month now. A pop-up shows and says “will take a second to fix this issue” or something like that. I have sent multiple emails about this issue and still have not received a reply. Has anyone been having this issue too?
This app makes shopping easy and safe feeling. I pick out what I want and arrange pick up at my local store. Super simple and super convenient
It’s awesome place
Items Not Working 3/5
Overall, the app is very efficient and easy to use. Some items, however, seem to not load and I get an error that it is not available. When I look up the same item online though, it is very much available... makes me not feel confident in using the app to place actual orders. Especially if I cannot order an item because of this error.
Amazing Service 5/5
By Barbra Williams
Very fast service and always have what I need available!
Can’t get the free gifts from the app 3/5
Ulta ... please fix the glitch that doesn’t allow us to open the link for a free gift from the app. It’s super annoying and I often end up not ordering because I’m
Mad that I can’t get there free gift!!
Tech support/password issues 1/5
No matter how many times I reset my passwords because Ulta does not recognize my password, it still does not work. I only have 3 passwords I use, and each password I alternate between the level of seriousness of a website. So of course ulta gets a simple password. However, No matter how many times I input my password it will never recognize it. I even have the update and save password feature on my phone for when I update my password. I am constantly battling with ulta log ins. This is so frustrating that I’m done shopping at ulta. Technical difficulties all the time and customer service representatives have no idea what is wrong with my account. Over it.
Sophie abadi 1/5
Impossible to make an order
Watch Your Bank Account 1/5
Be aware Ulta may charge you twice for the same purchase. Their “customer service” states (it’s their canned/standard response regardless of how you contact them) it will fall off your account in 3-5 business days. I almost used the card to make a purchase that would have overdrawn the account (it’s a Visa debut card). I have tried to explain the issue to them but they either have no idea how to fix it or don’t care. So decide for yourself if it’s worth the frustration 😬
I love my Ulta app but when I open the store option it Closes down right away.
Review of order placed 9/19/20 2/5
Conf#153169973 I updated billing and shipping info. I requested this order be sent to my local store. The review didn’t show me how I was to receive it. I went through the order process 3x to finally place the order.
Couldn’t you be more clear in the review process?
Don’t shop here 1/5
Ulta has horrible customer services don’t buy here unless you want to spend money without receiving a package