i love it 5/5
i love this app
I love it
I love you and I support you 5/5
By Aliana perez
It’s got all the stuff that I want thank you alter beauty love Ali Perez
Love this App 5/5
By Lil' Hutch
Super easy to navigate & love having the ability to shop at home.
Total service 5/5
By Claudia Wilkes
I go to Ultra for a wide array of reasons. I have my hair colored and cut, my eye brows colored and shaped and on any other skin and hair needs there are professionals available to assist me with the many products. I have been very pleased with my experience at Ultra.
Super brow bar service 5/5
I recently went for a brow tint and trim and had the very best experience and purchased the right 1 & 2 brow pencil and brow gel mascara for my brows to compliment my skin tone and platinum colored hair and light hazel eyes ! My service was absolutely perfect! Thank you Woodinville Ulta for hiring excellent brow and beauty aesthetician! I will return and recommend both of my daughters!
Poor Logistics 1/5
Address doesn’t port over to shipment correctly, and coupons aren’t labeled properly. See my story below.
Where to begin? On the surface the app looks great. Unfortunately this is not the case. My shipping address is correct in my profile, but once ordered the shipment no longer displays my apartment number. The first time I assumed this was my fault. The order was returned and refunded, no big deal. I double checked my address, re-ordered with a coupon this time (wonderful coincidence) and went back to work. After a bit I remembered to double check my order, and there it was; still missing my apartment number. So I called and asked them to fix this issue. Apparently they’re so fast with orders that it wasn’t possible to fix the issue. Which is awesome if they really are that fast. However, I still will not receive this purchase. I put in a family member’s address and attempted to make the purchase a third time. Well now the coupon is one time use. I look at the coupon and that is not stated anywhere, and the coupon remains in my “inbox” on the app inviting me to use it. This has been beyond aggravating. I have wasted hours of my day trying to fix these issues.
Absolutely satisfied!!!! 5/5
I had an awesome experience at ULTA yesterday. The manager, in the Poplar Bluff store, Melanie, was OUTSTANDING! I was able to get what I came for and so much more. Her friendliness, experience and help left me not only happy but also wanting to work for the store. I’ll be back Mel. Thank you!
Ulta has top line products. Enjoy the rewards.
LOVE ULTA 5/5
I absolutely LOVE Ulta! I could literally shop at this store every day! They have every brand you could possibly think of as far as makeup and hair! The prices are reasonable. The people that work at my local store are always helpful and friendly. I can’t say enough GOOD about this store! LOVE LOVE LOVE Ulta!!!
Coupon Code note working 1/5
I have a 20% off coupon and the code will not work. It is showing “code not valid, it’s super frustrating. The coupon says the code is valid through 12/24.
Worst Application Ever 1/5
You can only speak to “off shore” reps who are impossible to understand and I have been getting the run around for a month just to change my address to SS. Bye bye, Ulta. I’m done. My time is more valuable. I’ve been a loyal customer since your early days but no more.
Black Friday/Cyber Monday Fiasco 1/5
On November 26th, I ordered:
Eva nyc - Mane Magic 10-in-1 primer on sale for $7.19
Pureology - 33.8oz Strength Cure Shampoo for $70
I applied a $5 coupon and redeemed my reward points ($14) making the end total $62.12. I ordered this for pickup.
Due to a website glitch (I assume it was due to high levels of traffic coming to the site,) my order has not shown up in my order timeline. It says that my payment is pending despite having plenty of money to cover the expenses. This has never happened before. I’ve tried contacting customer service several times & they haven’t been of any help. PayPal is telling me that my payment won’t go through until ulta has my order ready. Ulta customer service keeps telling me that they can’t prepare my order until PayPal sends my payment through! I’ve tried to cancel my order before the end of the sales & get my reward points back, but I suddenly am not receiving any responses back.
Unless this gets resolved, I will not be purchasing from ulta again as I have lost trust. I’m usually very understanding. This should not be happening. It’s very disappointing.
Not about it. 1/5
It didn’t fit the whole screen and trying to pay out was awful. It would not go to the next part. Also, what’s up with using PayPal requiring you to accept sharing your info with Facebook Messenger? Unless that is a new PayPal feature I am unaware of?
Very finicky 3/5
The authentication services often crash and i’m stuck in a loop of logging in. I have to flip between the site on my phone and the app to make a purchase depending on which channel is working at the time. The app has everything to be awesome but the integrations with 3P services like their customer service chat and Paypal do not work - Frequently crash.
For developers: please check the Paypal checkout experience. If you have to change the ship to address the window becomes compressed and user is asked to log in to Paypal over and over. Not authenticating. Had to place my order on the site.
Checkout Issues 1/5
I have been trying to buy something since Black Friday and they kept telling me my payment method could not be verified. I was in touch with them and they just told me to go buy the items in store. What’s the point of Cyber Monday? They took had me on hold for like 15 minutes. I have purchased things through the app before and never had an issue, but this time it was an issue all around from the app and the website.
Ulta In General App/Store 5/5
I love it everything about this store and the app !! I wouldn’t trade it for Sephora. I love the coupons discounts and deals. Better BANG for my Buck tbh . I love me some Sephora but not as much as Ulta. We’re going to the grave together lol
BOGO 50% isn’t working 1/5
It’s says buy one get one 50% off. It’s not applying the 50% off.
Customer Service on the app is a liar 1/5
By TomMy CHea
Incredible UX!!!!! 5/5
By Happy Customer 👍
As a UX/UI Designer, this app just made me sooooo happy. It’s clean, organized, super easy to navigate and a pleasure to use!!!!!
Awful on iPad 1/5
This app is acceptable on my iPhone, but is AWFUL on an iPad! Don’t even bother using the app on a tablet, just use a browser.
Cancel order button 1/5
Give us a cancel order button!!!!! Why do we have to call to cancel an order? They’re such thieves.
Update in stores orders 4/5
By Eileen perez m
App is great. It would be even better if you were able to see your In-Store orders on the My Orders section. It would be convenient.
Great products great service 5/5
By Le Le G
I love going to Ulta. The sales associates know who to help people and help choose the perfect product. Thank you Ulta.
So great and easy 5/5
This app makes online shopping so easy! When you are looking at stuff to buy, you simply just press “add to cart” and then when you are actually ordering you can pick if you want it shipped to your house or to pick up in store. The ship to your house fee is not a lot! I was very happy with how fast and easy ordering was!
Customer Service Awful 1/5
Trying to place an order and it will not accept my address. Called customer service and she was not able to assist. She had to contact her “higher up” to explain this problem but it will take 48 -72 hours. Which meant that I would not be able to take advantage of the Black Friday specials. What’s funny is that I’ve had shipments delivered to this address for 29 yrs, including shipments from Ulta. Also, I had a very difficult time understanding the customer service rep as she was located in the Philippines and there was so much noise in the background. Very Disappointed.
It wouldn’t let me apply a gift card to my purchase. Very frustrating.
Sign in 3/5
I have had to sign in at least ten times while using the site.
Very glitchy 1/5
Having problems checking out
Just pure amazing.
By gdckz shj
Love all the options
Not your mother 5/5
Ultra has all the product for my skin care and hair and they always have good offers I love it 💜💛💚🧡❤️
Easy fun shopping ! 5/5
By Akela Lolani
The app is great! Gives me an opportunity to purchase the products I love💖💖💖
Internet in-store 5/5
Please work on better connections in store. I want to have better access while shopping in-store and internet always seems to have issues while in-store. While trying to use your app. Specifically Washington stores.
Restricting online customers to only one gift card for payment is ridiculous and I just told my husband to no longer buy me gift cards from Ulta. 🥳
Does not let me check out. 1/5
I put all my info to pay and doesn’t let me check out. So disappointed
Online does not accept merchandise credit 1/5
Rate is very low bc I specifically asked the store rep TODAY if I returned the item (which she would only give merchandise credit card) … can I for sure use the merchandise credit on my online purchase tonight … I told her I was waiting until Black Friday sale started tonight to use it. She said yes it would work. I have tried several methods with no luck. I then googled and found out I cannot use merchandise credit online. So not only did I rush to return a defective product, now I cannot get the Ulta Black Friday special and use my Ulta credit. To top that - the Ulta Black Friday special now shows to only be online and not in stores
And this was NOT specified in the flyer for Black Friday. I am EXTREMELY disappointed and have to cancel my entire transaction… and now I have this silly Ulta merchandise credit card with no way to use it on the Ulta Black Friday item I want.
Livid… that’s my word for this. LIVID
App not not working properly 1/5
By Baby Gyrl
My offer is out loading. There’s an offer in there but it’s mot showing the offer.
Items says it’s in stock so i makes the purchase only to get a message that my order is cancelled because items not in stock.
Bogus birthday coupons 1/5
Although I received two different coupons for my birthday only one coupon can be applied. Why send two?
Poor working website 1/5
Item popped up I hadn’t ordered & wouldn’t remove from cart
I love Ulta 5/5
I love getting the best prices and added extras. Shopping is always fast and comes on time.
My Go-To Beauty app 5/5
HOW CAN YOU NOT LOVE THIS APP? 5/5
Not only do I love the app but I absolutely love the store! They literally have everything I need and want... from the latest perfumes,the hottest trends in make up, hair products, styling tools, one of my faves is nail polish 💅🏽(they even had a special OPI LIMITED EDITION HELLO KITTY SET WHICH TO ME WAS LIKE CHRISTMAS)....bath soaps and loofahs....AND REALLY I BARELY EVEN HIT ON HALF OF WHAT THEY HAVE AND HOW MUCH FUN IT IS JUST TO SHOP THERE-and ONLINE!! (WITH A FRIEND IS BETTER and I'm 42!) WHOOT! 💄💋 I have not yet tried the salon 💇🏻 or had a make over but I hope to! IF ANYONE HAS HAD A HAIRCUT AT THE SALON, please leave it in your feedback please 🙏! I'm really picky about my hair and I'm sure everyone can relate to at least 1 hair stylist that said, I'm just GOING TO DO A TRIM about an inch and you walk out without any hair!!! Anyway-APP is great! Love the variety of name brand products, I DON'T LIKE HOW SOME ITEMS ARE A little pricey BUT I can't think of anything bad to say ⭐️⭐️⭐️⭐️⭐️ 💛 I LOVE ULTA 💙
Easy to navigate. 3/5
Decent app and search functions. But slow and don’t is tiny/hard to read. In fact these words as I’m typing are invisible.
Love it! 5/5
Find everythingthat I look aleays!
Just don’t like the fact their offers change so
Muy funcional 5/5
Mil veces mejor que en la tienda muchos especiales productos gratis