Cashier: Elizabeth @ store# 1432 trans: 2921- Staten Island 5/5
Kudos goes to cashier whom rang me up. Her name is Elizabeth. She was professional,approachable, courteous, friendly, knowledgeable of the the Ulta Beauty products and services has to offer. I joined rewards credit card program because of it. She is truly an asset to Ulta Beauty and I hope she gets rewarded (a nice raise just a suggestion) for her excellence in customer service skill set. I will definitely be going back and spreading the word on social media. Kudos again, Elizabeth. Keep up the great work.
Retail Mgr 5/5
Soooo much better than email! Very easy to use
Targeted offers could be better 2/5
I used to get a ton of targeted offers on brands I shop like Tarte, Too Faced and Becca. Now that I’m Platinum I never get any more.
Love Mia 5/5
By Mama mia gilbert
This store is amazing I get my stuff on time and I’m ready to go💗💗💕💞💞💖💖
Nice, but not 2/5
I keep having to change my password! It’s very annoying!!
Won’t take my Cvv code off credit card. Can’t place order. 1/5
By card issues
Best store 5/5
By brush-set lover
Love this Store !!! In love
App is terrible 1/5
I’d love to make a purchase but the app won’t allow be to continue stating I have an incorrect address. It’s correct I’ve checked and so has my husband. I guess I’ll take my business somewhere else. Very disappointed!!!!!
Great app 4/5
I just wish the app would have an option to see what store the product is available at on all products.
Love Ulta 5/5
Love this app as well as the store. Easy to use and pay my payments on : )
By alora rae
I❣️ ulta sm! Your great!
Hi! My points aren’t updating on the app? It says I have 51 points on the app, but on the receipt from the last time I went it says I have 99. Does anyone else have this problem?? Other than that the app works great!
Ok but 3/5
Ok. So I love ulta. I’m a platinum member. However, my mom and I used the same number for a while. But we don’t anymore. But no matter what I do, I can’t hook up my own points. I have even emailed the company. And they haven’t responded. So I’m very frustrated, because the app is confusing, and the company won’t Email me back.
By north dakota sunshine
App very easy love the free gifts!
Great app 5/5
Easy to find whatever am looking for.so organized and nice
Great app 5/5
I love this app! It’s a perfect shopping app without a bunch of junk that serves no purpose! Easy to use, search and read reviews
By the childres
Like good make up ulta
Great For Makeup Lovers 3/5
This is my favorite shopping app for cosmetics. I just wish you could put more than 1000 products in your wishlist. Now I can’t keep track of newer products I want.
So much better now! 5/5
They now have multiple photos of an item and when your scrolling on your favorites you don’t get refreshed to the top? Love the new layout and updates!!!!!!!
Amazing to find great deals! 5/5
Ulta has some really great deals! I don’t buy anything unless it has a deal! I save hundreds... try it out. Really easy to use, and to save this to your cart. Make sure to give them your email and to create an account, you’ll get more deals this way!
I like to shop at Ulta but I’m honestly fed up with having to change my password every time but online because it never lets me log in twice with the same password!!! Fix it already!!!
Doesn’t save passwords 2/5
It constantly logs you out and and have to constantly reset the password. It doesn’t save the credit card info either.
Horrible Customer Service 1/5
I probably shop with you guys app and store at least once a week.. I spend tons of money. I rarely have issues, but when I do and I reach out and message the company it’s obviously for a great reason. And every time you guys send me a generic textbook response, fixing nothing. Why have the option to email or speak to customer service if your not going to do anything. Your customer service is as bad as fast food service. Get it together.
Fix the favorites list order! 3/5
Please update the Favorites list in the app to have most recently added items at the top of the list. Currently it shows the oldest items added first. So items I favorited years ago are at the top of the list and I have to scroll all the way to the bottom to see my recently added items! This is not good UI/UX. Please fix!!
Horrible experience. Not sure I’ll be coming back to this. 1/5
By Lil red111
This app has given me the worst shopping experience of my life. Not only does it constantly log me out while i’m still shopping, it’s so slow and lagging it takes forever to find things. I just tried to check out and the screen glitched as I hit confirm check out and my order never went through so I missed the huge deal and could have saved a bunch of money but now it’s passed midnight and past the deadline to get my order in for the deal and now my sitting here too angry to sleep and have to wake up for work in 5 hours. I’m not even sure I want to be an ulta customer anymore after this.
So many products to choose from! 5/5
I absolutely love Ulta in Calabasas...they always have what I want. I also get so many free products because of their rewards program which is free to sign up for.
They also have new hair designers in their salon who are all AMAZING !!! This is my go to Ulta for sure!
Easy to use 5/5
this was really easy to connect my member card and see my points, thanks!
Search feature needs help 2/5
I have major complaints about your search engine - it takes me forever to find and order an item I know you carry . I wish your search would pick up better on key words and not make it so difficult to find .
Coupon exclusions 3/5
I had a coupon for 20% off one item but none of the six items I bought were eligible. If you can only use coupons on drug store brand products, why wouldn’t I just go to Target or Walgreens to buy them? Annoyed!
Excelente servicio 5/5
Cumple con todo lo de la mujer
Great ap 5/5
I love the Ulta ap. I only had to log in once. I’ve been able to add products to my cart when Im out of them. Plus it’s easy ordering.
LET ME LEARN PHONE 1st.! 3/5
Have not had a chance to visit the site, much less an ITEM on it!!
This is a common error made on every app. I have access to, but IT SHOULDN’T
MEAN I’ve had TIME TO VIEW APP.
Please acknowledge my reason for having an iPhone has little to do w/ web
I will update!
Alicia M. 5/5
I like the products that ULTA has. I got the James charles pallets and I’m so excited to use it. I got other ones too! I like that most of the product are a good price! I hope they continue to have good products and a little cheaper as well!
Wonderful. I can purchase all my needs here
Ulta is a fun store to go to and test/look at products and smell the fragrances. I wish they would EVER train their people on products, sales info, coupons, etc. This place does NOT have helpful people. The only ones that seem to have training are managers and product specific sales people (Benefit cosmetics) who of course only try to sell you their brand. It could be such a better shopping experience if they had helpful and/or knowledgeable staff.
Love this store never disappointed when I go! 5/5
By Mrs Lasley
Awesome great quality products for a great price!
Great place to shop! 5/5
Love Ulta. Can always find what I’m looking for. Also love the rewards program.
Cannot add membership card to Apple Wallet 2/5
Please do something about the bug in your app. I cannot add my membership card to Apple Wallet. When I click ‘Create Pass’, I get the error message, “Uh oh! Something went wrong, please try again.”
The new store at the summit in Birmingham 5/5
By thanksgiving 2017
The ladies were awesome in that store and so kind! Much better than any Birmingham location I’ve been to!
Best card ever 5/5
I’m so happy with this rewards credit card , brilliant idea and fantastic app. At my convenience I can order what I likes and redeem my points all from my phone ! Thank you Ulta
Great app 5/5
By D M Leon
Love this app
So wish we had a store in Easley S.C. 5/5
So wish we had a store in Easley S.C.
Salon service is excellent. 5/5
By Excellent job done
Salon service with Tennille B. is excellent. She takes great pride and is absolutely capable. My hair is a different texture to the majority of customers to the store and salon. I am have the utmost confidence her knowledge, experience, and commitment to giving my hair the best care. Always a pleasuring sewing her and being in her professional care.
Good selection 4/5
By Big LiZ2
Ulta carries a wide variety of products to suit many tastes and price points; however, stock is not replenished fast enough to keep me happy and the stores are in need of revitalizing their look and their associates look. They need training on new products (since you can sell what you don’t know you now carry per the Ad). The ’salon’ is not big enough nor do they have eyebrow bar co-located which would make sense. Store lay out should be more streamlined in order to find products. Time to UPGRADE Ulta. Your competition also has KatVonD... An account you really need to work on getting.
Good app, sometimes hard to find sales 4/5
Overall I like Ulta better than its main competitor that begins with the letter S, due to their better sales and rewards system. However it’s hard to find sales sometimes using the app. It is challenging to save your favorites list and find what you’ve saved.
Lancôme Makeover Day 5/5
Went to my local Ulta store in Holmdel, NJ. Had a really fun time, met really great people. Everyone was so friendly and welcoming. Was introduced to great new Lancome items that I purchased. Fun day.