Awesome App and Store 5/5
Love this App!!! Easy to use and I love the Bar Code feature. The only thing that would be nice is having a button to put all your makeup that you use so you can buy without wondering which one it was. Unless that’s what the favorite button is for. Otherwise love this App.
Horrible customer service 1/5
By horrible rep
I come to do a return... manger unable to pull up my transaction using my phone number! She seems the least bit concerned as to trying to assist. To add insult to injury she said well i can do a return without a receipt but it’s $2. Lady are you freaking serious!i call customer service only to be bounced around the USA! Moving forward everything I have purchased from ULTA I’m returning I don’t need someone putting in their number taking my points making it he’s for me to do a return
This app is a FAIL 1/5
It doesn’t keep me signed in, I get kicked out. I get constant error messages and must reset my password
sometimes i have to reset it multiple times a day.
Terrible app with an extremely frustrating experience. Customer service solution? They say, just create a new account. Yes, that’s genius! Why not just start over without solving the root cause of the problem? Because then I can go through this all over again when it happens with my new account. Fix YOUR issue.
I’ve deleted and reinstalled the app. I’ve cleared everything I can clear. It’s obviously your issue.
To top it off customer service has promised me THREE separate times to escalate my issue to the proper dept and then get back to me and ALL THREE have never called or emailed me back.
Very useful 5/5
By Raf Cal
I wish you’d have more sales on too faced products. But other then that you guys are awesome
Ultimate rewards 3/5
I have an Ultimate rewards credit card and am confused on the Ulta.com site as to how to connect my ultimate account rewards with the Ulta.com site. Not very easy to add my Ulta credit card to my rewards.
I Love Ulta from the first time I walked in back in 2012 I knew then I would make it My go to store for all My Beauty supply
Great when it used to work : ( 1/5
I loved using the app but ever since the last update it will NOT let me login no matter how many times I’ve reset my password. I have no problem logging in on desktop but it’s annoying since I do most of my shopping on my phone. When I called I was told to delete the app and reset password on the desktop which I did three times and it still didn’t work. I was finally told when I called the third time ‘sorry there’s nothing we can do’ HUH?? PLEASE FIX!!!
Store staff vs call in customer service 4/5
Staff at Ulta in Peachtree City, Ga is fantastic, friendly, patient and go out of their way to help, especially when I had an issue receiving coupons and trying to get my 5x points for salon service . Can not say the same for customer service when I called today 1-14-19. After numerous attempts calling, I was disconnected twice, hung up on once and finally connected with someone who was no help, telling me the staff in the store could fix an in line problem. Only after patient staff in the Ulta store in Peachtree City helped me re-register in your website was I able to gain my 5x salon points. Frankly, your customer service via the 1-888 number leaves much to be desired and I hope I never have to call them again for assistance . I have been a long time dedicated customer and this is no way to be treated.
Pretty okay... 3/5
The app functions pretty well, but there are a few things I would love to see in future updates.
1. Being able to filter products by prestige & not prestige. This would allow users to find items that match the $3.50 off $15 coupon much easier. Or an option to click on said coupon and have it link us to the products that the coupon applies to.
2. More product images; such as swatches, shade matches, other views of the packaging, etc. This is lacking on both the webpage and the app, and usually users end up having to go to another site to find said images which gets frustrating. There have been quite a few times where the only thing that won over me purchasing on Ulta VS the other sites was only won over by my diamond status’ free shipping on orders of $25 or more (when do we ever leave Ulta with a purchase that is less than that?)
3. There seems to be a bug with the “products have been updated in your cart” feature. Half of the time, I can’t get the link to actually show me what was updated.
Other than that, the app is very user friendly, I can almost always find what I need, and these suggestions would just push it over the top. 3/5 stars for the lack of product images.
Makeup fun 5/5
I love Ulta and the app is great just like the store.
Shop from Home 5/5
Absolutely love this app. Always has my information saved and is easy to maneuver. Very well organized and saves me from having to go to the store which is always a plus ❤️
Love this app! 5/5
Helps me keep up with latest sales and what’s in stock! Love this app!
Ulta beauty app 5/5
It’s very straight forward, easy access. I love how well they advertise everything and put all of the sales up.
Excellent products selection 5/5
Excellent selection on all of the brands I love most.
Please fix the app 🙏🏽 1/5
This weekend alone, I’ve had to reset my password about 20 times. 😡 Because each time i go in to use the app, I’m automatically being logged out. Even though i have the “Keep me signed in” option on. Each time it logs me out and i attempt to log back in, it days that my username/email and/or password can not be recognized. So the only option is to reset it. Once I reset it I’m fine, but as soon as I go back into the app the whole cycle starts again. I know I’m using the right password each time, because I’m able to log into my account via safari with each new password.
Ulta Rocks! 5/5
Always up to date with makeup trends and I love getting extra points and those fantastic 20%!!!
Love this app but... 3/5
By Ababa ababa ban
This app is so great and easy to use!! I put many things in my loves list and it’s hard to go back and find everything though!! It would be so nice if they could make list to where you can organize them in categories such as Face, Eyes, Hair, Etc.
Love Ulta the app well 5/5
Trying to order more after you get to the end and use your points app fails!!! Changed mind and wanted to order extra item and the app would not let me use points like I never had any or had used them - started over completely and still couldn't use my 8.00 😠 hopefully I still have these points not wasted on air!!!
Great app 5/5
Love being able to have coupons and latest deals so handy!!
I love this place sooo much!!! Best products I can find anywhere
Love this store 5/5
I absolutely love Ulta!! I like being able to get almost everything at 1 store. The employees are always so friendly and helpful.
Favorite beauty App 5/5
By Evvie FM
It’s so easy to navigate. Never has any glitches that I have experienced. I can find the products I love so fast. Ulta has done an amazing job on their app. I can either save things that I love or buy them as quickly as 1-2-3. Also gotta love the promotions, Thanks Ulta!
The love going to the Ulta store 5/5
By Lucy DeAscentis
The store on Cottle have great and friendly customer service.
The employees that work there are very knowledgeable with all of products there.
Another thing I like going there because it’s organized and like the when there are sales the items are available in the front of the store!! Great job
Good experience until 1/11/2019 4/5
Went to check daily deals and I was kicked out of my account. Successfully logged back in, but it won’t show my points. I click “sign up for rewards” “already a member” type in my account number and it tells me I can’t use it because I’m already a member. There’s some sort of bug that needs to be fixed.
There’s better out there 1/5
I’ve been with Ulta since they started and honestly Sephora treats its members much better. The Ulta app has many issues to where you’ll have to make purchases through other means and customer service is unable to help. In stores and online the customer service is horrendous and ultimately you can get any product on amazon for the same price or cheaper with no shipping and handling charges.
Site not working 1/5
By Savannah & Hunter
I have ordered from Ultra for years using my IPhone with no problems. For the past year it will not let me complete the order. I have called multiple times to correct what ever could be wrong and it is not my IPhone since I have no problems with anything else. Their 3 different responses was you will just have to go to the store. Well I live 3 hours away from the closest store. It seems a company this large could correct this problem.
They products are always quality and the title of the products always work how they are suppose too.
the best gifts ever!!!
I think it’s an ok app. It need a lot of work and just navigating through it is hectic and confusing. Crazy!
I love ulta it’s kinda much cheaper than Sephora, this is going to be my favorite place now the employees are so nice and sweet.
I love love this store there’s high end products along with drugstore products compared to Sephora I think it’s a wider variety!
just wish there were multiple pictures 4/5
overall the ulta app is pretty good and user friendly. the only thing that I don’t like about it is that it doesn’t have multiple pictures of products like the desktop site does. it would be really useful if there were pictures of both the packaging and swatches of how the product is and different angles of the product. again I recommend this app.
Love love love this store 5/5
Everything about this store is fabulous anywhere from the customer service to the great quality of their products! Only request is for Lush Products I hope they sell at your stores soon💕
Beauty at my fingertips 5/5
Im absolutely loving this app!! I love getting the notifications of sale items and items I’m looking for. I was able to buy my daughter the pallet she had been looking for with 2 clicks!!
Gift Card Isuues 2/5
My local beauty store is an Ulta and I love shopping there! Because of this, my family and friends buy my gift cards here for many occasions. I added the gift cards to my Ulta app but it won’t let me add them to Apple Wallet. I would really love to have all of my cards in one place!
More Options! 2/5
It would be great if you offered a pick up in store option since you rarely offer free shipping. Also, it would be great if you had a fee for free shipping for any order for 1 calendar year. I many times order from other apps simply because they offer these features, which saves me a lot of money!!
Can this app get any better? 5/5
I found out about Ulta beauty through James Charles. Now yes I’m literally a huge fan of James, but this app.. it’s SPECTACULAR! I downloaded this app ONLY to order the James Charles Palette. Seeing all the different, and AWESOME items here, made me realize (and I may sound over dramatic,) but I NEED this app in my life! All of the products here I believe are not OVER or UNDER priced. And the time that my products get here, ugh it’s just amazing. So yes I rate this Ulta Beauty app 5 stars. 👍🏻
Love it! 5/5
Love this app!! I can get my offers through the app.. I haven’t had a problem since I downloaded the app years ago..
Don’t add your gift card on this app!!! 1/5
I added a $50 gift card that I got for Christmas a few days after Christmas. Today I went to purchase something on the app and the gift card is gone! I know I added it bc I remember picking out which picture to use for the gift card. DO NOT PUT YOUR GIFT CARDS ON THIS APP!!
Apple wallet 1/5
Gives opportunity to add card to apple wallet, but doesn’t work. :-(
Great deals 5/5
By Carly E. Redd
They have great deals and awesome stuff!!
The app make the shopping experience so much easier
Love it.!!! 5/5
I love shopping at ulta on line and in store always helpful and easy...
Love it 5/5
Love the app and the fact that you actually get points towards things I already use. I rarely need to go to Sephora anymore!
U guys r awesome 5/5
I love all your products I’m in love with the Julia’s collection but most of all your staff in every store is sweet helpful and always knows where everything is ♥️
Fantastic customer service always!
Ok app 3/5
I just wish I could see some of the actual products so I can see what it looks like and not just in the box or the outside of the makeup.