No easy way to retrieve rewards info 4/5
If sales associates can find my account by asking my name and cell#, I should be able to answer questions and retrieve my rewards acct online. Very frustrating to not be able to use or earn points.
Great until something goes wrong 1/5
By Count L.
They expect you to fix and pay for their mistakes. Get sent the wrong item? Tough luck.
Need drop down for different products. Search engine stinks 5/5
Drop down menu needed for products. Search engine stinks!
Love their sales 5/5
Have sales often. And fast shipping.
Super app design 5/5
By Tang Soo Do
Sleek and easy to use. I love the sales and ability to apply the coupons too.
Love ULTA!!! 5/5
I absolutely love this app... I never run out of any skin care products bc of this app!!!! And all the sales they have really helps save money too!!
Love this app! 5/5
Works great, and the rewards are so worth it!
Love it! 5/5
Great sales! And I love their press on nails! Sephora doesn’t hold a candle! They don’t carry my nails!
I Love it 5/5
I Love it
Needs better filters 3/5
The app is fine but filters aren’t great, which can make searching for a product very time-consuming
Love the app 5/5
The app is just great and easy to use
Cannot live without Ulta ❤️❤️❤️ 5/5
By Ashlee Dalton Haley
So pleased with the products I have used from Ultra. I always find everything I need and enjoy receiving impeccable service.
App doesn’t work! 1/5
App won’t sign in... keeps loading and loading and loading... Oh well, guess I’ll spend my money at Sephora where their app works.
App doesn’t work. 1/5
This app hasn’t worked for some time.
IT brow pencil 5/5
By D's Grma
I finally found a brow pencil light enough to be subtle while still filling out a natural looking brow. Really like the blending brush too!
the app hasn't been working lately , nothing will load and i have to keep going to website
By Texas cheer01
I love ulta
App Doesn’t Work 1/5
I open the app and it’s just stuck on loading. If it does end up working it’s constantly logging me out. When I try to log in it says my password is incorrect. Every single time. I have to change my password every time I log in to my account. But at this point I can’t even get past a loading screen.
Do NOT use this service 1/5
They shipped my package to the wrong address. Then when I reordered a couple weeks ago, they shipped it to the wrong address again and I asked for it to be fixed literally 3 minutes after the order was placed and they refused to do anything.
Default address glitch 3/5
The app is nice so far except for the default address feature. If you are someone who has moved around I highly recommend going through the default addresses saved in this app. When I downloaded it imported every address I have ever shipped to. I think upon download the user should be prompted to verify the address and confirm the most RECENT address as the default. The first address in the system should not be the default address upon download of this app.
Convenient and Quick 5/5
Love shopping the Ulta app for its convenience in searching products with info right in the palm of my hand. Easy comparisons, always read customer reviews to find out useful info in decision making. Order arrives next day many times. My go to thru pandemic for skincare and hair care essential fill ins. Easy returns. Don’t need a mask 😷 to shop the app.
show ratings!!! 4/5
I love Ulta and this app except they don’t show the rating of the products, only the reviews. I always look at the stars of a product before buying it which makes it hard to shop on the app. I find myself using the website instead. Add the ratings out of 5!!!!!
Frequent glitches 3/5
The app used to run flawlessly but now there are frequent glitches that make it unusable.
Trying to place an order today for Buy Online/Pickup In Store, and app keeps adding a “free gift” to my order that I don’t qualify for, so the “free gift” is at full price. The cart will not update when I remove the item, and it keeps adding duplicates at $40 each. I cannot complete checkout at all.
The issue is with the NYX 3-piece gift with $15 brand purchase. I think there is an issue because they are running a simultaneous promotion for Buy Online/Pickup In Store on NYX items. Perhaps the app can’t process both offers at once and it’s glitching.
Ultra credit card 1/5
terrible payment system
It does not work 1/5
By Shadat iTune
For the past 2 weeks the app had not been working. It’s always blank when I open it.
To send gifts to different people had to send separately meaning I know had to pay shipping for all the gifts and myself will only go to store
Does not work 1/5
This app doesn’t work. I try to open it and it’s blank.
Best points system ever!! 5/5
Ulta is the best store for your one stop beauty, hair, body, needs!!
App doesn’t work 1/5
App has not worked for the last week.
Great shopping 5/5
By b. i. e
Great selection. Won’t let me order through the app . I always have to log in online to retrieve my basket for a purchase.
Doesn’t rotate on an iPad 4/5
Great app and store layout 5/5
By gucci cane
Shopping online through the app is easy to navigate!
I’m absolutely adore and love this app
Stopped working 1/5
App has stopped working after last update. Cannot login or view any products.
Me encanta todo es tan fácil y económico aa y al día en todo
app doesn’t work 1/5
every time i go to go on my app it won’t work. its just is blank.
Website Issues 1/5
The website did not save my new password and I had to request a new one 3 times. I have a hard time remembering but after I changed it it still did not allow me access. Fix this Ulta!!
I love the ulta app 5/5
I love Ulta beauty and I’m so excited that they have an app to order on because I live a long ways away from any ulta stores so it allows me to still shop at ulta without having to make an expensive trip there. And the app shows all the special deals they have going on plus some that are online only. I love it
I love Ulta 5/5
I manager at the Amarillo Texas store (Matt) on Soncy Rd introduced me to the app and I absolutely love it. I love how I get notifications about great deals. It allows me to take advantage of all the free gifts I get as well.
App has a major glitch 1/5
It will send packages to old address even if you update to your new address using Apple Pay. This first time it happened I was surprised because I double checked but I thought maybe it was possible that it user error somehow. The second time I KNEW I had manually fixed the address, I quadruple checked. It’s an issue with the app and I’ve lost over a hundred dollars worth of stuff because customer service is worthless.
Doesn’t load 1/5
App won’t even load more than half the time.
Love Ulta 5/5
My go to beauty store. I love the variety of products, great deals/sales, option of curbside pick up and customer service.Keep up the great work!
Have to change password everytime I want to use app 1/5
By Hope Shoemaker
For months my ulta app will not allow my account to stay logged in. In order to me to make a purchase or see any benefits on my account I have to change my password ever single time. This includes in the same day if it’s not during the same time frame. This glitch is beyond frustrating. I’m tired of having to reset my passcode every single time I want to shop or browse on the app. Please fix this.
Good inventory but hard to view. 4/5
The website is great except it is hard to view on iPad. Font is small because it only does Portrait. Need to add Landscape view option.
App doesn’t work 1/5
Ever since the latest update I can’t even get the app to work. It’ll start out like it’s loading the home page and then force close itself. I’ve rebooted my WiFi, restarted the app and my phone, and I even uninstalled and reinstalled the app with no fix. I used to love shopping on the app but now it’s just useless and taking up space on my phone.
Time waisted 2/5
I spent all my time placing my order missed out on the freebies wouldn’t take my coupon code and did not recognize me as a reward customer
Face Scans 3/5
By 4D some thing
The camera scans are horrible. They either crash or make me take a picture without the oval where my face should be. Very Frustrating.