In-store Receipt 3/5
By m. kch kckckco oc
I love this app, but I wish it will also show all my in-store purchases. Also this app is not compatible to my iPad 9th gen. The app screen is only half. Please update 🙏
Pretty good 4/5
By lpz_saray
I like the app, and rewards program. I just don’t like that I can’t see my in-store purchases on the ‘orders’ tab, just the online ones. But it’s the same account, so they should both be able to show up.
Not working. 1/5
By lupe.18
I haven’t been able to properly use this this app for days now. When I try to go to my bag or checkout it doesn’t load, gets stuck on one screen or it kicks me out. Definitely frustrating.
Check out 4/5
By Yunitad7
A little confused checking out but good
Can no longer book a hair appointment through the app 1/5
By Scrapperkimmyd
I used to book appointments with my favorite stylist through the app. Now when I try, even though I’m signed in, it wants my to enter my phone number to receive a text with a link before I can schedule my appointment. The problem is, I’ve been trying for 2 days, and no link has been sent.
Super slow 1/5
By Heymansorry
Good luck trying to load anything
Product Reviews 4/5
By lizzybelle17
Overall this app is fine! A normal functioning shopping app. My only gripe is that when reading reviews it doesn’t signify which color/specific product is being reviewed. It’s hard to gauge a specific item I’m considering when there’s no mention of the color, etc. I can only hope the reviewer says which item they’re reviewing, which doesn’t happen often. For example: when reading through reviews of hair dye I don’t know if someone is talking about the platinum blonde or the raven black. Would be excited for an update to reflect that info.
Easy to use 5/5
By Carcodysmom
All my info and shopping at my fingertips! My favorite way to shop.
Online orders 1/5
By giselcz444
I love ulta, but for 2+ years now i have not been able to place orders for pickup or ship. Always says error!!!
Great app and great store 5/5
By wjakks
i love ulta so muchhh but they dont have as many brands as sephora but either way, the store feels so comforting and it makes me happy. Im so glad they got dior and i cant wait to see what they’re gonna get next 💗
Super Glitchy 1/5
By Easalden
Horribly glitchy app. The add to cart button isn’t populating on products. Support wasn’t particularly helpful. Get a new error message every few seconds. Incredibly frustrating experience.
BROKEN APP 1/5
By thisappsucksnfjsksndbksla
cant log in, cant purchase, refresh errors! update with these bug fixes soon please :)
Useless 1/5
By djoe727382
Indicator says I have things in my bag but when I click the bag it says oops problem no items. It says I’m logged in under the 3 dots but under favorites it says I need to sign in. Can’t checkout if I wanted to. App doesn’t work guys. I have latest version of iOS. Fail.
Can’t checkout 1/5
By Khaleesi1130
I get all the way paying for my order and then nothing happens. Been dealing with this for a week. I would order from Sephora but I want my diamond gift.
Love Ulta 5/5
By High Fae Valkyrie
I love Ulta to get my Bareminerals make up from. I have tried to order from the actual bare minerals company but have had problems with them.
Feeling special 5/5
By jama02
I cannot rave enough about Ulta, their products, the top notch customer care and the rewards! Ulta is my go to app for everything beauty. I shop for myself, friends and family and I get to reap the rewards. Actually saved enough rewards to receive a Christian Dior full size fragrance and a full size lipstick!!!! I love being a platinum member.
Love!! 5/5
By Suzy Arellano
I love ulta so much and so happy they added dior products! Wish they had some more on but in all i love!
Can’t order online anymore 1/5
By maryy79
It has been like more than a month that I can’t order anything online is rejecting all form of payments and it’s getting annoying, I don’t have time to go in store and buy, also the app takes forever to load…. It is really slow.
Requires an ios14.1 or higher? 1/5
By €liberti¥
I have an ios16.2 version, and this app does nothing but buffer then my phone goes dark… I let it buffer as long as it will and it never will load an image. Not one image on the app.
Do you have any idea how annoying that is?
All of your reviews that are shown are one to five years old…And those say this app is great…five stars.
Not even close.
I’d do better to drive 25 minutes to an Ultra store and shop in person.
I feel bad for them that they can’t get a developer to make them a successful app so their customers can get the shop at home experience they deserve.
Nice 5/5
By brooooosheeesh
I love it, everything is top quality, I can do my shopping online without any inconvenience, everything is quick and easy.
I love Ulta beauty 5/5
By Geniab93
It’s easy to order and pick up online, I love it.
Rewards 1/5
By fnucrnrc
Can never pull up or link my rewards
Poor Service 1/5
By Poor Service 9
Item missing from mail order and both Vichy bottles leaked
PLEASE FIX THE CHECKOUT PAGE 1/5
By CillyMarie23
This app just recently updated and the checkout page is EXTREMELY SLOW!!!! The page just FREEZES and moves at a snails pace. If my cart is full, you’ll be waiting forever to scroll to the bottom to check out. By that time I’ve lost interest. Please fix this - you’re losing money for people who can’t checkout!
Love ulta 5/5
By QueenBay3
My favorite store
Better 5/5
By Icky Picky
I had several issues with the app re: pick ups, and redeeming offers. I had to go to the store to get my discount. Good thing is I got it. I also saw the practical part of how curbside pick ups work. The clerk pointed out where the items were. So, curbside does work just not for me that one time I got an error message.
Love the updates 5/5
By Kira 💎
I love how the new app looks! I just wish there was a way to be able to edit the wishlist by dragging the items up and down. Or, maybe we could have the ability to have more than one wishlist to have our items organized. It would take the app to another level.
total review 5/5
By jmgjess
everything about their store i just love. carry’s all my favorite products
Never Again!! 1/5
By enderlicynthia
I usually shop at Sephora store and online or on the app. However, this past holiday season I noticed that Ulta had some great deals on a couple of products that I was interested in. I ordered my items on Jan. 3rd and received my first package 3 days later which was great but for some reason they had to split the order into 2 packages. The 2nd package never arrived and when I attempted to exchange my powder for a different shade at Ulta beauty store, they refused to let me exchange unless I paid the “difference”. I had paid a different price online but I was attempting to get the exact same item in store… just a different shade. I have never had an issue with any store when doing an even exchange. I think it’s ridiculous because my powder isn’t even open and still factory sealed and I have my online receipt. I will never again do business with Ulta. I have been a loyal customer to Sephora for years now and never have had any issues with online orders or in store. If I could rate 0 stars for Ulta then I definitely would.
Good app but buggy 4/5
By AshaAlieh
The app is good but for some reason the save for later feature never works. It gets fixed but then it breaks again. PLEASE FIX IT!!
Can’t order from app or… 1/5
By ChristyDW76
Can’t order from the app or online. It won’t let you sign in. 4 months now. It’s ridiculous. I’ve written customer service multiple times and they have not responded. You can bet your sweet butt they want the credit card money but no ordering online.
Awful update to the app 1/5
By Fernzilla101
The new update to the app makes shopping on the app so much more difficult and it’s super slow. Idk why in the world they would choose this update it’s awful
Can’t checkout with Apple Pay or even after adding CC. 4/5
By Rdcplais
Apple Pay doesn’t work and after adding a credit card I can’t check out
It’s easy 5/5
By Devon Goyette
The match your shade tool is pretty cool
Glitch 1/5
By dimey95
This app always glitches it’s not working at random times
Glitch 1/5
By G.C55$
Doesn’t let me check out or give me a payment option
Having difficulties making a purchase 3/5
By JS in trinity
Do not know what is going on lately but every time I make a purchase it says I have timed out my session or my security code is wrong on my card. I literally have to go in and rein-put my Ulta card info in order to complete my purchase. It is very annoying. I’ve never had a problem until a month or 2 ago.
Love it! 5/5
By Baileygirl721
Great app
Secured checkout not working 1/5
By Jaxxxxxxass
Been trying to checkout through any option (PayPal, Apple Pay, or secured checkout) through the app now for 10+ minutes and nothing happens. Closed the app, turned off my phone, and nothing. Simply just doesn’t work. I have $500 of stuff in my cart waiting to be bought… will have to resort to the desktop site once I get back home to my laptop.
Amazing Company 5/5
By Ulta Beauty 1
I love Ulta Beauty. The makeup and everything I’ve bought from them has been amazing in quality and above and beyond what I’ve expected.
Very happy customer 5/5
By Chondra 022
This store is great, a lot of new items to try and everyone in the store is very helpful and friendly
Ulta 5/5
By loves makeup and skincare
Ulta is the best store to shop for makeup and skincare products
Amazing 5/5
By raixnyrxse0
very amazing work
Glitchy 1/5
By stinacris
The app won’t allow me to select my ulta rewards points and apply them to my order. I wasn’t even able to submit my order via the app because the place order button wasn’t working.
Store Management at Tualatin 1/5
By Sasa9312
Liz Hanach breaks Employment laws weekly by changing schedules on a dime without any notice. She is degrading, demeaning, belittling and harasses her staff. She breaks Ulta employee discount policy. Her grown sons who are in their late twenties, they live out of state and come in and enjoy a 50% salon discount. She rehired an employee who committed 66 counts of register fraud. She hid reporting thefts in the store to help assist an employee get promoted, all while harassing other managers who had theft during their Gem Hours. She brags about she hired the current DM and how she will get promoted. There’s been more complaints reported to HR who has turned a blind eye and continues to allow this despicable behavior to go on. 16 staff and all managers quit in 2020.
Love 5/5
By cliff and nicki
Can’t wait to get my foria I have ic so hopefully it will help. Love me
Love love 5/5
By lilmoma225
Ulta is the best!
Needs work 2/5
By NinetyQ
I love the try it on and find your color I don't like how I can't set the app or website to shop a specific store, this should be a thing along with filtering by in stock at the store I'm shopping Half of the items I've put in my cart for pickup are shown as available in store until I go to my cart also. Just needs usability and QoL updates. And no, I'm not choosing online only items.
Too many glitches 1/5
By gizmowallet1234567890
Placed an order with gift card and the site crashed and when attempted to use that gift card it said balance was $0.00. Had to fight with customer service who claimed there was nothing more they can do. It wasn't until legal action was mentioned that they magically were able to see that the $100 was taken as an error on their end.
