Plane was old and things didn’t work like TV and seat wouldn’t recline. They gave us only 2 drinks in 7 hours. They wouldn’t pick up our trash. I won’t be using United by choice again.
The app is not intuitive 1/5
There are to many menu dead ends and that makes it difficult for you to navigate to where you need to be. Eg, if I click on my flight summary why isn’t there a link to check in? If there is, then this link is to hard to find.
Michael M 2/5
By Michael M. 1/23/19
Annoying, somewhat difficult and somewhat misleading. From attempting to deal with United.com to being directed to United vacations.com then needing to go back to United.com for seat assignment, a very frustrating and annoying and time-consuming process. I must also say that the check in process through the United app was quite easy to navigate and complete.
By D. Hartzog
My flight became delayed today due to the incompetency of the pilot in setting the correct level of fuel in each tank. This caused me to miss my connection. As a result, I missed the funeral. I no longer have the chance to say goodbye.
This is inexcusable.
How am I expected to feel comfortable with this person flying a plane if he can’t get the fuel levels right?
This is he second and final time I fly with this airline in my life.
Basic economy rip off 1/5
They made it to where you can’t check in online unless you cough up $30 for a checked bag fee. Otherwise you can only check in at the airport. It’s their scam to induce travelers to pay for a bag. You can’t check in unless you pay more. These people are scum and they run unchecked.
United U.A. 5/5
I like The alerts I receive from my airline, these reminders are great for me because I get so consumed by other things, trying to squeeze so much into every day.
In almost 4 years of frequent flying I have only experienced
1 short delay.
1 rude check in person at SFO, special assistance counter.
Shouldn’t have any rude people, but it is what it is, not perfect. Considering the number of flight taken, I understand people are not perfect.
I’m still happiest with My United A.L.
Entertainment in app 4/5
My app was updated Jan 10 2019, yet the entertainment portion of app wouldn’t play the free movies.
I have an iPhone 6plus with updated iOS so why couldn’t I watch the free movies?
United should come up with a system that works for everyone and not rely on apps that don’t work or people don’t have.
United also has a Check-in portion that never allows both my wife and I to finish Check-in.
Why have this feature if you still need to see the people at the counter to finish the process?
Unable to check baggage via app 2/5
It consistently says “unable to process request at this time” when I try to check bags during check-in using the mobile app. A very frustrating user experience.
Ads and no boarding pass on home screen 2/5
United sure likes to drive home the almighty buck. Ads ads ads. And the feature to place the boarding pass on the home screen would be great if it worked. Plus navigating to a boarding pass is to many clicks.
Very clunky app 2/5
This app is not even close to as user friendly as the Delta app.
Horrible Customer Service 1/5
By Mb Sf
Horrible like everything else with United.
CO owner 5/5
I mistakenly entered 1star I meant to give it a 5star!
Two flights in three months and both delayed at least two hours
Great app! 5/5
The app is fast and easy to use.
Check-in on the app should find your reservation # 4/5
It seems to be an unneeded step to have to look up a reservation code when checking in. This is already in my reservation record and is redundant to have to look it up and re-enter it when checking in.
The Big and Small Things 5/5
The convenience to change seats in real time is amazing and makes the app invaluable - Thank You.
Flight cancelled... but United app made it easy! 5/5
Nobody wants a flight to be cancelled, especially in notorious winter weather heading to Chicago! So thankful for the timely, clear, and friendly messages from United via the app. I was waiting in line at the understaffed small airport, but I received notifications via the United app with my rebooked flights and a wide range of options to choose from. It was extremely easy and helpful and made the experience of dealing with a cancelled flight so much easier. Thank you to the whole United team for working hard to get us places safely! Special shout out to TSA for working through the shutdown! Bump Trump OUT.
By Terc nasty
The app runs slow and isn’t letting me send my boarding pass a s a text or load it to my iPhone
The app is buggy. 5/5
Works about 70% of the time. Sometimes my seat will change randomly. Sometimes my frequent flier number will disappear. Sometimes my reservations will not show up.
Check bag 1/5
By terminator Bob 🍉
I tried to submit credit card for bag fee and it would not allow kept asking to confirm a?
Boarding Pass 2/5
Mobile pass link emailed does not provide a boarding pass
Almost missed my 5 year anniversary! 1/5
By Ryan-Frequent Flyer
I understand things happen and flights can be cancelled due to bad weather.
However I don’t understand how this can never be communicated to the customer. Flight was changed to 24 hours past our original flight date with no email or phone call! Officially making it so my 5 year anniversary will be spent in the airport and not in the beach.
Working with the customer support reps to figure out what happened was long painful and very unhelpful.
I am hoping my next flight is not cancelled and willing to give United another shot but this has been a terrible experience thus far. I would not recommended United to friends or family as it stands today.
By HOw do u know ur PIN?
Keeps asking for security questions again and again
Top of the line 5/5
By woody 59
United is a first class air line
Malek Said 5/5
By said. m
Above and beyond 5/5
American Airlines dropped the ball and United was there to save the day!
Mobile while mobile 5/5
By 1K member
Mobile connectivity all the way from timely notified email link to check-in process all in the palm of your hand
Flight issues ALWAYS!
Best Airline App 5/5
By Neo 2b
So powerful and easy to use. Great job United 👍🏻
Does everything! 5/5
By Kev G!
I love how easy it is to navigate between bookings, checkin, and entertainment options for in flight movie and tv show streaming. Compared to other airlines, the United app is second to none and easily beats the other US carriers. It makes flying United stress free.
Basic Economy, not happy 3/5
Was assigned Basic Economy by corporate, 3rd party travel provider. Due to restrictions, I cannot make a change without paying a fee. Not being able to take a full size carry-on is very disappointing. Bad move, United.
Getting better all the time except 3/5
By Weeks Hall
I had to put my credit card in twice and I went through this once but I know Indirectly it’s my fault because my card is expired but it should’ve got me sooner… Another words I had to put it in and then it didn’t accept it and then I put it in twice but if it it just said your card is expired I would’ve been done sooner
Why skip iPad 4th Generation? 1/5
Typical United. I recently took a cross country flight, I made sure I had the latest United App and when I tried to use it to access their Entertainment function, it did not work. I could not watch any movies. Once I arrived, I tried to reinstall and it gave me a message that my iPad device was not compatible. I checked the device requirements and there is a long list of iPads that are compatible, but for some reason they skipped iPad 4 generation. All others are compatible. Ironically, I got this iPad using my MilePlus miles.
Horrible customer service 1/5
My flight was cancelled.
I called the 800 number and she rebooked me with a connection. She failed to tell me the connection time was 47 minutes! And she gave me a seat in row 38. I called back to change my seat because I could see online there were plenty of seats that were close to the front in row B, but they refused stating it was within 24 hours of my flight, and told me I had to do it at special services counter at the airport. So I went to that counter and they said they “can’t” change my seat and told me to call the 800 number.
Horrible customer service.
Not accommodating 2/5
By Marketing Director in SD
It is rude and inconsiderate to not allow a passenger to complete online check-in just because they aren’t checking a bag. It takes advantage of people’s time and it is downright deceptive, trying to guilt people into paying for a checked bag. I travel often and have everything I need already here and have no use to pay for a checked bag and yet I have to stand in line at the kiosk center (because you can’t even check in on the kiosk machine) and it takes advantage of my time and the representative that is checking bags. RUDE! I like to bring my elderly mother who is in great shape except for her right leg. She has enough pride and dignity to not be dependent on a wheelchair or someone’s help. She can’t stand in the line like that for that long. So, from today forward, I will choose to fly American or Delta if at all possible. Bad move, United! Let me get an electronic boarding pass and I’d come back to United. Your loss; not for losing my business but several others who were in line with me. We downloaded the app for a reason. Until you fix this rude rule, a bunch of us are deleting the United app.
Great Service and Mobile Options 5/5
The mobile reservation and check in is simple. When at the airport or on board the team service is very good. The experience is professional and on point.
User friendly app 5/5
I like how easy it is to control my itinerary using the app!
Can’t add passport info 2/5
By 77 Vette
The new version of the app doesn’t allow you to get a boarding pass for international flights. The country lookup doesn’t work and it won’t let you add your passport info
Fue muy rápido y súper sencillo, gracias por cómo diseñaron la aplicación 👏🏼👏🏼👏🏼👏🏼🙋🏽.
Cust SVc & Mileage Plus Acct 2/5
United is declining on services provided. Employees lack customer service tactfulness. Employees rude on flight UA 3985 from GRK to IAH on 12 Jan. Another UA representative was very rude when same flight got diverted from IAH to College Station and then got diverted again to Austin. Very disappointed with United Airlines. Very much thinking about switching to other airlines for future flights! Please credit my Mileage Plus account (NM 400775) for my flights from GRK - IAH - DCA on 12 Jan 2019 and from DCA - IAH - GRK on 20 Jan 2019
SECURITY ISSUE 1/5
I flew from Newark to Denver with my son who is a minor.
I went to check us in for our flight back to Newark and my reservation was canceled, but my son’s was not.
I called United and the representative said I was a no show for my flight from Newark to Denver. My ticket was scanned, my bags were checked and my son, a minor, traveled on the flight.
This is a major security issue for United which is well documented and will be shared with multiple outlets
Honolulu flight Jan 20th 1/5
Absolutely ridiculous delays and horrid customer service. No accommodations for the poor grossly unprepared flight services.
Price gouging 1/5
By hdbehane didbd
Basic economy is absurd
iPad mini 2/5
Doesn’t work anymore in my old iPad mini. Drag.
Very professional! 5/5
By The Housewright
Everything was great!!
Check in 3/5
Checking in for flight clunky. Why do I need to hunt down my flight confirmation number even though my flight info is already loaded into my app. Other airline apps have a “check in” button on the flight details screen
Helpful app with some hiccups 3/5
My app knows my next flights, allows me to set up alerts so I don’t miss them, but I cannot check-in for my flight without giving information that is on every other page.
The app keeps glitching out on me. Not clear how to get support with this.... help!