Easy to use 5/5
Been using United app to check flight and book ticket. It's simple and easy to use
United is TERRIBLE 1/5
United fails on every level of service with very very very few employee exceptions
By Vegan True God
Easy to use
The App used to be easier to use especially when looking for different dates. Now we always have to start the search from new. That’s inconvenient. Save the search but give the option to adjust the search instead starting over again! Thanks!’
United is awful 1/5
We had a terrible experience with United. Will never fly with them again.
Excellent experience with United each time
Too cramped 4/5
Sardines have more space.
D Goradia 5/5
Real easy app.
Wonderful improvements in your website, checking process, etc!! 5/5
By Cricket Abigail
I fly United whenever possible!!
UAL app 5/5
Very simple to use, informative and it makes interactions seamless.
By comfortable up there
I have always been treated with respect I am a handicap person. The flight attendants and the captain have always interacted with the passengers in a very blessed way I feel very comfortable When in flight always have gotten me to my destination with no issues praises to United airlines fly on. Happy Mother
United does not deserve to be in business. 1/5
Worst experience as a Polaris business class customer. Restroom is not properly stocked. Dinner choice both 1st and 2nd all gone. Waited 1+ hour at carousel for priority luggage. United does not deserve to be in business.
Working hard 5/5
United is working hard to be better and better.
Checking In 5/5
Easy & fast
The UI on this app is as antiquated as the rest of United’s infrastructure 1/5
By S $ hustler
This app is as customer friendly as United’s customer service. The worst I’ve experienced in a lifetime.
Pet Option Not Available 3/5
We could not check in our pet with the app.
Agree with travelingkiwi 3/5
As stated in the title, I agree entirely, those comments are painfully obvious. Also, the new update doesn’t seem to allow checkin from the main screen...why make things more difficult?
Do not like the new restrictions 1/5
By ls kona
The removal of carry on bags is ridiculous. As is the inability to select a seat. I have been a loyal customer of United but now am now shopping around. My next trip is already booked with delta as they had less restrictions!
Functional App 4/5
Works pretty well for me. Nothing is perfect but I have no real complaints
Too many clicks 1/5
By Ramzi T
Took my 20 clicks to check in. Flights not linked to mileage plus account. Delta’s app is much better. Benchmark and reapply.
International Check In 5/5
By Alex From Denver
The app works well for international check in
Can't get mobile boarding pass 1/5
By Frank in CA
Just had to update app. Now can't get a mobile boarding pass. App emails a link, link leads back to app. Infinite loop. Almost funny how a major company can't get this basic functionally right.
Can’t change seats on return flight 1/5
Cant change seats for return flight within 24 hrs of flight, during check in, or after check in.
Good and bad 2/5
Nice when it works, a pain when it doesn’t. Good: nice to book and change flights, see status, see where plane is coming from.
Latest update makes checking in hard, and boarding pass button often does not appear on trip summary even if you are checked in.
Delayed flights often disappear for status screen.
Despite background privileges, when you open app, it is never updated with status or flights ready to check in. You always have to refresh. And it is SLOW
UI sometimes really frustrating, such as when you are in the airport looking for a club. It does not use your location! You have to choose find a club, ask it to use your location, then select an airport (the one you are standing in!), and then inexplicably tap again to search for a club.
Links to where flight is coming from often disappear. Sometimes they are there, sometimes not.
App notification badges are irritating. It wants you to dig into menus and look at notifications already reflected on flight status screen in order to clear badges.
No complications for the Series 4 Infograph watch faced.
Will be back with United next flight for sure 5/5
Will be back with United & ANA next flight for sure
United won’t let me check in unless I buy a bag check in 1/5
United won’t let me check in unless I buy a bag check in. And they have shrunk the size of their carry on bags to useless. I loathe being charged for everything that is not uncomfortable or useless. If profits were not constantly breaking recordsX I would understand. But this is disgusting. I will not let Expedia put me in United flights going forward.
My airline of choice 5/5
From their mobile app. To their inflight staff. I can rely on good service and response.
United airlines app 1/5
Worst app and worst airline on the planet
Passport scan 1/5
Terrible experience trying to scan passport. Do better.
App functionality and content 2/5
The messages are childish. Be more professional. "Just checking in...it's time to check in.” “We want you to know the flight is delayed...” The app is beyond confusing to use. I should be able to see my flight status, my flight information, boarding pass, upgrade and standby information, and everything else related to my trip from a single landing page. In this app, it's mostly guess work and several incorrect clicks before I get to the page with the info I am seeking. Take a page from Delta’s notification and app features. Everything they have is what United is missing.
Sincerely, Premier 1K member
Miles are hit and miss 1/5
Miles incorrect on main screen and correct in activity and yes I refreshed screen. Lack luster rewards
Great App 5/5
I love using this app. The design is well laid out and simple to use.
Easy to used 5/5
Enjoyed app easy to use
Not in Love 3/5
I am a platinum flyer and not loving this version. I can’t book flights for my staff anymore as it won’t allow me to select them without me. So frustrating. Plus the pricing on the website is usually cheaper for most flights... Please fix it!
Check-in process used to be easier 1/5
The check-in process in the app used to be much easier.
Link flight info to check in 4/5
Why do I have to manually type in my confirmation number and last name to check in ?
when I go into other parts of the mobile app and all of my flight information is there
I cant you link the two?
what a big waste of time
Utter confusion 1/5
By melrose girl
Trying to change flights, not all flights choices listed, unable to progress in changing flights, then noticed one passenger changed but other on same confirmation number did not, trouble returning to original scheduled time. And the best was calling UA for help and remaining on hold 2 hrs. Finally gave up. Maybe better w Delta, who knows. Am sure UA doesn’t care an iota, power of the few.
The absolute BEST AIRLINE APP 5/5
By Plane girl
I’ve used just about all of the domestic airlines apps United’s app is hands down the absolute best app out there. So user friendly and informative. It’s just awesome. I LOVE IT
Hard to get a mobile boarding pass 1/5
I’m on my 3rd round of “selecting passengers” and no sign of the pass. Getting an email link just starts the process over again.
United is getting better 5/5
United is providing better service
By john johnthepiperson
The plane was dirty. Crumbs and paper trash on the floor. Air hosts only came by once to collect trash. Captain left the airplane before we had all deplaned.
Terrible change of our seats ... my wife and I booked a flight together and they changed our seats to middle seats in different rows with no help at all to fix it
12 versions in 3 months??? 1/5
What is going on with this app that they’re fixing it every week?!?
Best airline app. Love the “where is my plane now” 5/5
App works so much better than any other airline
Tsa number 2/5
Why isn’t it ever on my reservation? How many times do I have to give it to the people at the counter and ask for it to be in your system?
What is the crap with a nickname
Our experience 4/5
By al amico
Pretty hassle free!
A rarity from what I’ve seen on social media!
I don’t know 2/5
By Retired lady lawyer
Looks like my seat assignment was changed, the website was annoyingly difficult. How to u look at the seat issue, I guess I’ll have to call, the website wanted me to open the app.
Great airline 5/5
By boyscout 57
Always enjoy our flights on UA. Domestic or intermational
Awful experience 1/5
•Save some boarding passes to the wallet, but not others
•While processing, offers the user no hint of what is happening
•Cryptic messages: “error saving to wallet”
After spending so much time with the app, I will probably fall back to old printed boarding pass