United Airlines

United Airlines

  • Category: Travel
  • Release Date:
  • Current Version: 3.0.42
  • Adult Rating: 4+
  • Developer: United Airlines
  • Compatibility: Android
3,019,555 Ratings
$ 0

United Airlines App

Welcome to the reimagined United app. Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love. Explore new features - Thanks to a redesigned home screen, the United app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications. The app is your all-in-one travel partner - When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Earn award miles with MileagePlus - Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.

United Airlines app screenshots

United Airlines app reviews

  • Disappointed 1/5

    By Khickster55
    My flight was changed to 3 hours earlier without any email or text message. When I found out I had to completely change my plans with my family. I found out only because I received a email about in flight entertainment options. It was VERY inconvenient because several people had to change plans. I called the phone-# and talked to an agent who told me he would immediately send me the new updated information so I could get my boarding pass but still haven’t received one. I downloaded the app and checked a bag and immediately received a receipt. Kevin
  • Bloomberg 5/5

    By Hcb90210
  • CoVid19 1/5

    By Tripchick1
    Sat on Tarmac for 2 hours in a full plane. Definitely not a way to watch out for customer safety in times of a pandemic. Missed connecting flight in Denver after being told flight was being held for us dues to late arrival. Arrived at gate & door was being shut as we arrived. Would not allow us to get on plane. There several who arrived at gate at same time. My grandmother is handicapped and had wheelchair escort. Escort told us we would make it on time. Very disappointed in customer service. No compensation and extra expense to spend night in Denver.
  • Not satisfied 1/5

    By omobono1715
    There’s a pandemic in case you hadn’t noticed. You book full flights regardless. It’s highly irresponsible and shows a lack of concern for your customers. As well as your staff. You pay lip service to safety but don’t practice it
  • No Entertainment 1/5

    By Tejflyer
    On an iPad the app tells you additional software is needed for most movies. It gives you a dmg file to download, but the iPad can’t do anything with the file. So the app won’t play most movies offered.
  • Baggage Rules 1/5

    By MrsHall#1
    I am flying to Houston for a wedding. I have a luggage the size of a carry on & didn’t think anything of it when I bought my ticket. I did not know that with basic economy you don’t even get an option to bring a carry on. My flight was already changed to 12:30 from my initial 10am arrival flight but I had to take it because my sisters wedding dinner starts at 3!! I called & there isn’t even an option anymore to upgrade my flight because it’s full. But I’m sure the cabin space isn’t! I will be forced to pay $40 to & from Houston for a bag half full but I don’t want to ball my bridesmaids dress up in a backpack just to not pay the fees! How do completely strip a customers option to bring their luggage on the aircraft if there is room & capability to do so. I will never fly United Airlines again because of this reason alone.
  • Gold membership 4/5

    By Capt Hebert
    United app is ok but it doesn’t realize when you have Gold membership to have unlimited seat selection even if you book the cheap tickets.
  • Unfair baggage restrictions 1/5

    By Not the Friendly Skies
    The economy fare allows an under the seat bag however all under the under the seat bags that you purchase that are called under the seat bags that DO fit under the seat are not being allowed by United Airlines. I feel this is United’s way of making money off of every single economy passenger. This is how United is making a bit of money back. It is infuriating and a terrible way to start a trip. I will not be flying United anymore after this flight.
  • Pandemic decisions to open middle seats 5/5

    By dochcasia
    United made a decision in the midst of rising numbers of Corona virus to open middle seats. No care for safety. Will not use United to fly again anytime in the near future.
  • United Site 3/5

    By Choot Poul
    Not user friendly for first timers.
  • Never again 1/5

    By captain Royce Flounder
    We will go out of our way to not fly United again. During a short stop, they made us deplane. Then there was a weather delay. After sitting on the plane for an hour, we had to go back for fuel. We were told we would be on the ground in time to make our connection. They conveniently told us the flight was 30 minutes shorter than it actually was. We sprinted between terminals, only to watch our connecting flight back away from the gate. None of the United staff were empathetic or helpful, just directed us to tomorrow’s flight and a $200 hotel room for the night. We fly for business on an at-least monthly basis. Looks like Delta will be our go-to now!
  • Seat selection process 1/5

    By Viewr1
    I paid to upgrade 2 seats to economy plus on the website. One seat upgrade went through for my wife and the second one did not. Of course we want to sit beside each other. Could not correct on line without paying again. Customer service agent Juan Carlos did not listen, tried to move my wife back with me. Ultimately, Juan could not help, transferred me to his supervisor and he couldn’t help eitherand. So I went online and took our original seats back. The manager claimed he refunded the upgrade charge and would send an email confirming the refund. 2 hours later, no email confirmation of the refund. So I’m out $100 and in the same place I started. No satisfaction! Impossible for me to believe that a customer can go back and pay again to move a seat but customer service agent can not provide any assistance.
  • Procedures 4/5

    By Olyver24
    I like the way you’re handling this pandemic and the security measures for people such as my self that have to fly because of their job. Thank you
  • Really full flights what the F 1/5

    By molemna
    The US has increasing cases and you are packing planes? That is the plot of dystopian movie. Please practice social distancing.
  • The best! 5/5

    By NerrdyGurl82
    When I missed my flight, United helped me in every way possible to get me to my destination. When it messed up my I do getting home, they went above and beyond to get get me on other flights to get home. 10/10 would recommend and fly United again!
  • Seat change 1/5

    By patricia100
    Seat changed due to plane change and moved to a seat I don’t like 1a from 3f Tried to change but no other options.
  • Poor 1/5

    By laperrra
    Not having accurate information
  • They wouldn’t let us board 2/5

    By D N' A
    My fiancé and I arrived at Newark airport at 7:45 am on June 26,2020 for a 8:30 am flight to Atlanta, Ga. We were running late due to transportation issues. When we tried to print boarding passes however it would not allow us to print them out , we were instructed to see a United ticket agent at the desk at 8 am , the attendant refused to print the ticket because he claimed the gate was closed. We missed the flight and were unable to attend an important family event scheduled the next day. We clearly had enough time to make the flight he just was unaccommodating and he had poor customer service. He claimed all other flights were full that day and purposely scheduled our flight until 9 pm the next day. He will never fly United airlines again!
  • Multiple requests for credit card info 1/5

    By reluctant covid traveler
    Seat change was additional charge, ok. Entered card info. Baggage check was additional charge. Ok. But had to re enter the same credit card info.
  • Flights on United 5/5

    By cathy New Jersey
    I have always had great experiences on United as everyone from customer service , airport personnel, flight attendants and pilots have always been very pleasant.
  • Experience 5/5

    By BonTucci
    First time flying alone, and during the Covid crisis The experience was exceptional. United has taken every precaution to ensure passengers and staff are safe. Staff was extremely helpful with helping me navigate through the airport.
  • No seat num on boarding pass 1/5

    By Golferxxxx
    Who releases a boarding pass app where the seat num is ****?
  • Boarding pass 1/5

    By Tired Passenger
    Horrible app.....boarding pass is not there so find my flight and it pulls it up but placed into my trips the past flights not today’s.
  • Service from UAL 5/5

    By UDT 11
    In this trip there were several changes of 4 connections. The itinerary was also complicated. Your agents did a great job handling all of them
  • Mediocre app 1/5

    By Mr Doode
    Just like the rest of the airline.
  • UAL the worst airline in the world 1/5

    By Ralphefreeman
    Everything from top to bottom is wrong with UAL! I could write a book but I don’t care enough to make the effort since so many have ALREADY been written to no avail. Decisions made by the board are not even remotely connected what it would take to improve the day to day operation. Just shake my head and accept that it’s never gonna change🥺
  • United is the WORST 1/5

    By Lindsherz
    Don’t book with United if at all possible! They change your flight without telling you, have horrible customer service and are just out to steal as much money from you as possible.
  • Livin After Midnight 5/5

    By Escalate666
    Rockin to the door Lovin’ till the mornin Then I’m gone, I’m gone
  • Error start ALL OVER 1/5

    By Steve Zero
    To create a new account enter the usual stuff in great detail. Then set up FIVE security questions. Then UNABLE TO VERIFY STREET ADDRESS but no way to FIX it without starting completely over It’s not like I didn’t do all that when I bought the tickets
  • Full flight on pandemic time. 2/5

    By wtfnochoicefornickname
    Not good
  • 14 June 2020 - Phoenix -> Chicago 3/5

    By Jack Bragey
    Amid the Corona virus Pandemic, United has seemingly placed the priority of profit over person. Flying from one of the fastest growing locations for Covid-19 at the time, my flight from Phoenix to Chicago was nearly filled. I was under the impression that United was taking precautions to help prevent the spread of Covid-19, but the seating arrangement says otherwise. Furthermore, a notice was sent out the night prior to the flight saying that it would be almost booked, a notification that was appreciated. However, that left no time to make change of plans to accommodate. I could be wrong in assuming this, but a notification could have been made much earlier...
  • Corona Virus United Doesn’t Care 1/5

    By Seb0916cxx
    Only airline to pack its flights as full as possible during Coronavirus.....THEY DONT CARE ABOUT PASSENGERS!
  • Junk 1/5

    By suckthattigerdb
  • Best ever !!!!! 5/5

    By ggggshsndkdlelf
    United is the best EVER !!!!!!! I especially love United mechanics, they make me feel good. This is by far the best app 👍👍, with the most info 👍👍 out of all the airlines. It makes booking, paying and traveling so easy, right from my phone.
  • Easier without app 1/5

    By easier eithout app
    Would prefer not to use this app
  • Double check your itinerary against the record locater 2/5

    By JD Maine
    This is the second United has changed my flight without contacting me. Good thing I decided to check in the day before!
  • Very Flexible 5/5

    By Traveler #75
    During this period of concern over the novel virus, United Airlines have been very accommodating with their scheduling policy.
  • Very Flexible 5/5

    By Traveler #75
    During this period of concern over the novel virus, United Airlines have been very accommodating with their scheduling policy.
  • Nice 5/5

    By SurfMavrick87
    I got to fly everywhere man it was INSANE!!
  • Lack of communication 3/5

    By 2Wellman
    We’ve had a flight scheduled since before all this freak out. It was scheduled for June 4th at 9:50am I was never notified by phone, text, email, or through my United app that out flight was canceled and needed to be rescheduled. I just happened to call two days before our flight and Mary Ann was very helpful and got everything switched over to a different flight. I’m just very disappointed that we were never notified. Flight info through app always showed that flight was still a go and even sent out all the new safety info through app and email. This change and cancellation of flight has cost us well over $1,000 in the night lost, vehicle rent, ferry fees all that were prepaid and none refundable cause there wasn’t enough notice given. i understand these are changing times but after finding this out about the flight I know of others that were notified of the cancellation and change well in advance and had time to change plans. I fully expect United to compensate me in some way to help offset the cost that I am having to loose for your lack of notification. Thanks Robert Eshee Milage Plus Member AV156624
  • 37 years of flying with United 5/5

    By Mitz on the go
    Always a pleasure to fly on United Airlines. The only wish is that flights from Ontario Ca to JFK would cone back. But other then that always a pleasant flight and always nice staff on board A+++
  • Great Service 5/5

    By #chriss
    This is my first flight during the Covid epidemic. Because of my many other flights on United, I know that all precautions will be taken and the flight crew will, as always, be professional, friendly and well prepared.
  • Love it! 4/5

    By Sober_Guy05
    I’m actually a United employee, and I find the app very helpful at work as well as when I’m traveling! Gives me vital information that is otherwise sometimes hard to find, such as aircraft number and gate change information! I would have given 5 stars, but I’m a little disappointed lately with the accuracy and timeliness of push notifications. I used to receive “Aircraft On Ground” notifications as soon as a flight touched down on the runway! It was so helpful, but lately I’m lucky if I get notified at all, even when I turn on notifications for a flight.
  • Refund 1/5

    By Sakhauva
    We were supposed to fly to Japan on may 9 for treatment. due to the coronovirus, our flight was canceled. I went to the website of United airlines to find a refund and accidentally clicked on the cancellation of the flight , a couple of minutes later we received a certificate for two years equivalent to the amount of the ticket price. All attempts to return the money and cancel the certificate did not lead to anything.Although they canceled the flight first. It is a pity that such a large company does not value its customers.
  • Rose Roy, RN, BSN 5/5

    By DebbieDoom
    Everyone has always been helpful to me. Sometimes even going out of their way to help me🌺
  • Was I wrong to like this app? 5/5

    By almacdone
    I’ve been using the United app for a long time. It’s easy, organized, it knows who Zi am. But I just had second thoughts. I wanted to book a flight with a friend. He booked first on his laptop, checked to be sure seats next to him were free, and gave me the info. I tried to book the same flight on my United app but it was $108 more and one of the segments wasn’t available. I quit the app & tried again, same prob. My friend said try it on your laptop. I did and no problem. So now I’m wondering if i’ve been overpaying for United flights all this time.
  • Worst Airline 1/5

    By JCD89
    Worse customer service and overall airline, even worse after covid19.
  • Easy to use 5/5

    By Rhino204
    Fast app, works great for booking! Thanks United.
  • Simple Person. 1/5

    By 21353579
    In United Airline you ether get a professional and everything will be quick and easy OR YOU GET RUDE UNPROFESSIONAL ANNOYING SERVICE, from a supervisor to the check in, the worst customer service on call ever and expect to wait up to an hour and a half!! I got to the airport this passed Thursday with two baby’s one is only two months old, we needed to travel for my father surprised death, we got all papers needed and we checked in and sent all suitcases x 4, we passed the security and got to the gate, then supervisor name terry in gate 126 flight from Newark to TLV decided not to let us go up the airplane and literally send us back this is all after checking we got the most horrible and terrible customer service that any human being can get special in these days of the COVID-19, They literally took us back to the exit. SHAME!!!

United Airlines app comments

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