Hurricane Ian 5/5
By Cottage 840
We live in Naples Florida and were very fortunate that the water surge was 2 blocks from our house! We had to change our flight four times and United changed us to Fort Lauderdale… 2 hour drive well worth it!!!
We had to get to our sons wedding in San Francisco and we made it 4 hours before rehearsal dinner!
Thank you United!!!
Redeeming Miles 1/5
You make it very difficult to get mileage credit for the flight. I fly with the military. They book our flights for us. It is very difficult to get the miles to reflect on my account. You would expect that once I pull the itinerary I to my app that the point would automatically credit my account. That is not the case you require the traveler to submit a form with the ticket number. I checked in online and have an electronic boarding pass. I can’t find my ticket number on the electronic pass. I am going to have to get help finding the ticket number so that I can get credit for the flight. I have traveled many times with United but have not been able to figure this out so I show 0 miles. So frustrating.
Intuitive App 4/5
By Donald Ray Hill
Easy to navigate as a traveling users vs the other apps
Easy-to-use app 5/5
United has a very good app, allowing us to easily set up our information for international travel. Our only problem was the seating arrangement — United kept putting us in far-apart seats instead of adjacent seats.
Very user friendly 5/5
Very user friendly and informative
Old app was better 1/5
Old app was much more intuitive
Buen Check in, pero no se actualiza 1/5
Pésima coordinación entre la página online y las actualizaciones en la APP.
Nickel and dimed 1/5
By JDK AZ
Title says it all. Basically everything is an up grade. I’m surprised they don’t have toll use toilets yet
Not great 3/5
This app is very hard to use. It goes in circles and you can’t get where you need it. Maybe if you’re into technology it is easy to use but otherwise it is just frustration.
Bad app experience 1/5
By united passenger 1
Super unfriendly and hard to navigate
Best Airline App 5/5
Responsive.Sleek. Fast.Best app in the industry
Never again 1/5
Terrible that United has to nickel and dime you, now you can’t even bring a small luggage carry on.
My travel friend 5/5
AS USUAL UNITED IS MY FRIEND DOMESTIC AND ABROAD, great for flight updates and Covid check in info. Thank you UAL
I’ll never fly United again. Shocking you don’t allow a single roll-on bag on the plane without paying 35.00 x 2 in our case.
Baggage claim 3/5
Even with my priority tags my bags have been the last to get to the carousel. This has happened on my last two United flights.
By rebuibvaawwf n
Far too many steps to check I
Bag overcharges 2/5
Your explorer card gives one free bag as a reward but you still insist on charging me when I try to check my bag through the app. Really poor.
Unable to Reserve Seats on International Flights 1/5
By Done With United
Unable to reach agent by phone for assistance
Flight booking 5/5
Lets you book flights, but only on United
Overall Pretty Good 4/5
Overall UA's app is pretty good - visually I just find it very cluttered and not always intuitive where to look for information. As for its technical performance, I've never had a problem with it (on an iPhone 13).
Never travel with United 1/5
I don’t recommend United Airlines at all
They always change your fly or airplane
Check in 5/5
Easy and fast process
Trip to ORD 5/5
By Dr Sonny.
Easy to use. Good scanning, simple step by step check in process.
Can no longer add Mileage Plus card to Apple Wallet 2/5
For years I have been able to add my Mileage Plus Premier Gold card to Apple Wallet. This feature has been removed. Please bring it back.
App is not intuitive, user experience is poor.
Great Service 5/5
Thank you for the great customer service and your patience and helping us book our flights and getting our boarding passes
Bait and switch on Expedia 2 checked bag policy 1/5
Expedia said 2 checked bags included with fare. United said only one.
United is great! 5/5
United makes it easy to use their electronic services.
They up that’s not appear to remember any of that data previously saved. I have to repeatedly enter the same information. Even when I am logged onto the app with my MileagePlus X account I have to still enter the Milage plus number over and over.
Hard to navigate and doesn’t show what you need until they need money from you 2/5
United hides all their information deep in the terms and conditions and you don’t find out about them until they need money from you
Can't add my credit card to the app because the format for the field is MM/YY but it won't let you enter the "/" and won't accept the date without it. Been an issue for me for more than a year now.
Employee issues 4/5
As an employee, after I select business travel for training, if I have to review and accept the rules for employee travel, I can’t then go back to the beginning and select a different kind of travel, such as space available. It seems there’s no way to back out of it. Maybe it’s just my phone, but it’s done this through several United app and iPhone updates. Thanks
Easy & convenient 5/5
By swag 60
I recommend this app
By gift h
Check in app very l convenient and easy to use
This app is horrible! 1/5
By too mad to choose a nickname
The app requires multiple entries of the same information. Passport must be scanned for each leg of my round trip flight. Known traveler ID # entered when frequent flyer account was established and had to be entered again at check in. Why is data not saved ? This is absolutely ridiculous.
Quick, easy, and love the text updates. (And we’re old!! 70+!)
So bad‼️ 1/5
Had to rescan passport which was already scanned earlier and it said I was flight ready.
Ridiculous waste of time. Calling agent another waste of time.
Note easy to check in 1/5
If you have had to change you passport since the last trip. App doesn’t scan well. I’ve tried this 3 times and spent way too long on this process it should be easier!
Mobile App 5/5
Easy and user friendly
Spectacular app. 4/5
By M. Del Muro
The United app is by far more user friendly and useful than most airline apps. I’ve always enjoyed using this app since its original debut and seeing the updates that come with it. I do have one request I think would be helpful for many international United fliers. When I book an international flight one of my stops is using for example a flight operated by Brussels Airlines but still shares a UA flight number. For whatever reason on my round trip the flights that are operated by Brussels will not show up at all on the United app. This makes me have to use the Brussels app to see information on these flights and as terrible as their app is, I can use that 1 app and see my entire journey from it to include the flights operated by United. I really think this is something important for United to address so it truly can be a one stop app and give it that 5th star.
Difficult to connect 2/5
There are times when I couldn’t have access to boarding pass or flight information since it said it doesn’t recognize device due to the use of LTE. I had to wait to get to the airport to use their wifi to get in. This needs to be fixed! I don’t have these kinds of problems with Delta and Southwest Airlines apps as it is always easy for me to find out the info without any blockage.
Glad for United 5/5
Thanks for making it easy to check in !
How many times do I have to put in my member number? 1/5
By Facilitate Success
This app stinks in that regard.
MUST check bag??? 1/5
The app is simply not allowing me to check-in without checking a bag. I've only had bad experiences with united. Multiple delays, missed connections due to delays, a flight attendant snapped at me once, etc.
The best 5/5
It is fast and easy. Love. It
By nada 2123
There are not enough non stop (direct) flights.
I am traveling to Columbus Ohio from New York and had to go through Washington DC therefore it took more than twice as long to get to my destination and is a total hassle, not to mention I needed to be in Columbus by 10am so I had to leave at 6:00am from New York so I was forced to get up at 3:30 am to get to la Guardia airport. Travel is so inconvenient these days and not enough good departure times for flights. It’s very restrictive.
Service for current flight plans 2/5
The service provided by the agents was terrible. In my experience, this is very atypical for United Airlines. The help provided by customer service, was acceptable, but very perfunctory and underwhelming.
As an American Airlines lifetime platinum customer who has recently been using United Airlines and been very pleased with the service, this recent experience is likely to make be rethink my future travel plans.
Print boarding pass 2/5
I can’t find any way to print PAPER boarding pass. When I click on “delivery options “ it sent it straight to my phone. I want paper. NOT on my phone.
I can do it on my desktop but not through the app. Grrrr
By Nonna for One!
Excellent pre trip communication!