United Airlines

United Airlines

  • Category: Travel
  • Release Date:
  • Current Version: 3.0.4
  • Adult Rating: 4+
  • Developer: United Airlines
  • Compatibility: Android
4.5
4.5
1,630,680 Ratings
$ 0

United Airlines App

Welcome to the reimagined United app. Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love. Explore new features - Thanks to a redesigned home screen, the United app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications. The app is your all-in-one travel partner - When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Earn award miles with MileagePlus - Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.

United Airlines app screenshots

United Airlines app reviews

  • Customer support 1/5

    By ltagg2
    Very uncaring rude. My mother died needed help with new flight arrangements. All they cared about was the fees Beyond unacceptable treatment of human to human.
  • Bob 5/5

    By Old timer322
    Had a problem with our passport not matching our tickets but customer service took care of it in 2 minutes. Great Service!!!
  • Mobile phone checking Too difficult 1/5

    By not now 734765
    Mobile phone advanced check in is too difficult and takes too much time. Why can’t I just check in when I get to airport on day of travel
  • Used to love it 4/5

    By fishdog37
    Now, like so many apps, they are cramming so much stuff in that’s confusing and difficult to use. I’m a 1k and live by this thing. I’ve seen other airlines apps and used to think they didn’t hold up but this is just too much.
  • User friendly 5/5

    By new old customer
    Very user friendly app. Easy to follow!
  • Lots of transparency but stil clunky 4/5

    By MrGoldCoast
    The United app gives you access to a lot of information that allows you to understand things (where your plane is from, how full Y+/first class is, etc) and then make informed decisions. I love this and UA is hands down the best. But the app still has a lot of steps to get what you need and isn’t super intuitive.
  • Hard to get checked in 2/5

    By AlohaRuth
    I have to double back a few times to check in for my flight and cannot find the boarding pass to use for traveling
  • Excellent app 5/5

    By Redcross Robert
    Works well for an old guy. Very intuitive.
  • Cumbersome 1/5

    Too cumbersome. Have spent 5 minutes trying to view my boarding pass. Still not
  • asked for review too often 1/5

    By Carl hahshshsh
    stop asking
  • Awesome with United 5/5

    By Dr JWR
    Easy, friendly, and excellent service across the board!!!
  • Skip step 4/5

    By fing no way
    Should allow for skip this step
  • United app 5/5

    By youngest gradishar
    Must have app. It makes traveling better and easier. It also makes the friendly skies a bit more friendly
  • I love an airline that puts their travelers first!!! 5/5

    By #shesathinker
    I never have a worry! United makes traveling easy!
  • Nice upgrade on your App! 5/5

    By DaDuGa02
    Your previous phone App was good but now is fantastic! Super easy, great response, right on for frequent traveling! Loved it!
  • I’m not in NJ yet please let me change 1/5

    By Ed. Nek
    Once a plane is delayed and you have already checked in you cannot change flight .
  • Never Saves My Passport 2/5

    By KennonG
    Very annoying!
  • MKC 1/5

    By mkc58
    I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral. Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future. Thank you
  • Great app but I wish... 4/5

    By Rob Brook
    The app works great, but I wish it included hotel reservations made through united. Very frustrating it only supports air.
  • Terrible customer service 1/5

    By JP5672
    My husband and I paid almost $700 per seat to fly from NJ to New Orleans. We purchased seats together in the emergency exit row. When we checked in before the flight, our seats had changed and were separated by 5 rows. We called and explained that we purchased seats together and were reassured that the issue was corrected. We were told by the representative that new boarding passes would be emailed to us immediately. When we checked the “new” boarding passes, we were still in different rows, and still not in the seats we purchased. The gate staff told us there was nothing they could do. When we called customer service to file a complaint, we were told there is no mechanism to do so. Additionally, we were told we had to check our carry on bags, because the cabinets were full. When we boarded the plane, all of the cabinets were open and many were half empty. Our overall experience with United’s customer service was terrible. We are extremely dissatisfied and will not be recommending their services to anyone.
  • Don’t travel with United 1/5

    By dman192837
    Our flight was delayed for 8 hours due to mechanical issues. Had to spend 2 days in SF which United continued to drag us through the mud and beat us down. Were supposed to be on a trip of a lifetime to Taiwan. Canceled our second night of hotel on us which we had to go fight. Spent more time in customer service lines dealing with rudeness and incompetence then we did actually flying. Terrible company all the way around.
  • Can’t even download it 1/5

    By ugrfrtfv567
    You heard the title
  • United unfriendly skies 1/5

    By The Classic Car Man
    Another flight delayed 1st told 2 hour delay 2nd time told 4 hour delay 3rd time told 5 hour delay Last time my son and his wife flew United they had 25 hour delay.
  • Bag fee 1/5

    By iyree1
    I shouldn’t have to pay our bags that are being checked in. Should be a courtesy for paying customers !!!
  • So helpful!! 5/5

    By WolfLady74
    This app was great. The map with directions through a very large, unfamiliar airport was a lifesaver! With it I was able to make a very tight connecting flight!
  • Terrible App slow 3/5

    By TravelBuffo
    Delta and JetBlue and British Airways
  • Worst airline...ever 1/5

    By AL GP
    Horrible luggage policy.
  • Dissatisfaction 3.22.19 1/5

    By dis 2019
    Your email does not work. Seats were changed. I cannot see my boarding pass
  • Davihd Fridlund 1/5

    By Kgfridlund
    No legroom
  • Check in 5/5

    By Leo1153
    Check in and adding checked bag super easy!
  • Failed many times 3/5

    By edmorabito
    Could not add known traveler number and app just gave me generic error.
  • No Backward Compatibility 1/5

    By Jhbenton
    Have an older iPad Mini. Newest versions of the app are not compatible with older Apple iOS versions. Rather poor customer service to not make the updates backward compatible.
  • Perplexed 4/5

    By perplexef
    I had a great flight even though there were storms .However when I arrived home in Dayton Ohio the baggage handlers put my walker on the beltway and it got all tangled up with the luggage.and broke a. Leg in half. To pay for that They gave me a travel voucher Now I have to go ou buy anew walker and will probably get It broken again They need to know that they should set it aside
  • Crusty 1/5

    By southwest 4ever.
    Smd. Do not make me check bag
  • so far no good 😡 1/5

    By how many?
    So my flight has been delayed by 15 hours. I got some notifications before the flight about this. We still haven't left yet, it's the next day, and when I try to get updated info the app tells me my flight has already left and I have no upcoming flights. The only reason I'm given is that the incoming flight was delayed. Doing more research I find out the delay was for tech reasons. Okay safety first, that's great. But the incoming flight is in, there is still a 10 hour delay between its arrival and our supposed departure which makes me wonder if the problem has actually been fixed or if it's just due to congestion at my destination but there is no further info. Calling customer service is useless, the automated system never offers the options I'm looking for and of course they don't have enough real people to take calls so I never got to speak to a real person. I understand that there are safety and traffic issues among other things. What I don't understand is the lack of responsibility, probably at the corporate level, which forces all of the employees to juggle these problems while apparently also limiting what kind of information they are allowed to give to customers. It feels like they're being dishonest, but I'm guessing they're just doing what they've been told to do. So far no compensation for time lost or missed connections, hotels,meals, etc. has been offered despite being reassured that United values our time and the delay being caused by a tech problem and not something out of their control. I honestly don't understand how this airline stays in business.
  • App review 2/5

    By Alaninnj
    I get stuck in an infinite doing it I’m trying to get my boarding pass on my phone. To get to the boarding pass option on the app. It sends me an email with a link to the app which brings me back to the app to get a boarding pass
  • Easy help 5/5

    By SuzeSnide
    Thank you for allowing this easy step to follow for quicker passage upon arrival! Never know when travel can be slowed by unexpected issues arise! Thank you Suzanne and Mazey
  • Bad everything 1/5

    By Nikki Manjajs
    Isn’t this the airline that assaulted that doctor. Also why fly this airline when you could fly Singapore Airline, Jet blue, or Thai airways. I downloaded this app just to do this.
  • Change seats 3/5

    By JHZam
    On my last flight fron IAH to MUC United change my business class seat and my wife’s seat, thow we were in the same reservation. That’s completely unfair and unethical, I paid a lot of money for that flight and the seats I selected. I’m very disappointed with United service and respect to loyal customers. The same happened to my daughter, they change her seats in both flights, EWR-MAD & MAD-EWR. How can I trust this airline???
  • Awful with kids 1/5

    By Juliejuliejuliejulie
    It has seeded me apart from my small children and when I click on open seats in economy, it tells me I have to pay money for that. No explanation provided. Wasting my time.
  • Good 4/5

    By mitch-613
    Overall pretty good. Improvements could be made in navigating.
  • App 2/5

    By njamanj
    Old app was much better ... this is not user friendly.
  • Good 5/5

    By chevyvhev
    Never have issues with the app
  • Late more then half the time and not responsive to problems. 4/5

    By uglyunited
    I do not like using United out of Rochester, Minn bc it is not only late half the time or More, but bc invariably the connection in Minneapolis or Chicago is then long gone. Then the gate agents act surprised at the traveler who is now stranded, though it happens a lot. I have been stranded by United many times even tho I seldom fly United.The travelers almost expect the drill and expect real drama, and Expense to get to their destination. Almost invariably, the traveler pays for another ticket or shuttle fare. The United staff are hard working and pretty good. The United frequent flier program seems very poorly rewarded. Compare Delta’s program that has real rewards. Finally, I will never forget that poor Doctor that goons from United beat up right in his United seat. They should have been identified, fired and arrested. Instead, United’s CEO praised their response for several days. Disgusting. Haha; now I find this review is rigged to not accept bad reviews. Disgusting.
  • One time passes 5/5

    By Carlhen4
    Once a one time pass is used for the club can you make it so it’s not there anymore like make it go away and delete it from the app so we know not to use that pass anymore because it’s not in the app anymore. Thank you. That would make it a lot easier to look for a pass that is not used.
  • App 2/5

    By traveler by choice
    Not easy to navigate the app and the aesthetics are busy and not easy to use.
  • Bad app 1/5

    By 360 Aircraft
    This is the worst airline app I have ever used. That’s all
  • 2019 and still no international purchases 2/5

    By Corwim
    Still it’s the only US airline app that doesn't let you book flights from outside the US with a foreign credit card or address. What’s the point offering the app in the AppStore of other markets? International customers should be able to make a purchase through the app and not be forced to use united.com
  • Awesome Mobile App 5/5

    By rkk70
    United app is very user friendly offering a quick alternative to phone in services. Updates & improvements to application only improve its efficiency.

United Airlines app comments


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