Unstable App 3/5
By Grizzly Joe
Keeps jamming my phone. Lost in a do-loop. Had to delete the app and reload.
I love United 5/5
By Julio Garcia P
United airlines is fast and easy to go through At checking Airport and staff are friendly, I already fly with this airline 5 times already and everything has been amazing, since I was 16 I fly with then and flight attendants are so friendly
United 5/5
By this nickname biz is nuts
The ONLY airline I travel with. !
No auto fill 1/5
By Mowen1419
Not only is there no auto fill like every other app has, I cannot even see what I am typing. The screen is a blank white sheet while the cursor moves around the screen. I have never seen such a shoddy app. And for an international airline it’s hilarious. Additionally there are no warning alerts for what you’re doing wrong. We entered a credit card, and it said it was wrong without saying why. Turns out the session had timed out and we had to start over. And completely retype everything as the auto fill is no where to be seen. Absolutely hilarious. 😤
Easy to use App. Love it! 5/5
By Temoring
This app is very easy to use. I really did enjoy it. It’s just specially right on through so going to the airport to be easier for me when I get anxiety’s trying to figure out how to get to places it didn’t happen.
With club card still pay for baggage 1/5
By Nupeis4life
I have been a United member for years from 1999 and I am also a United Club Card member. I now have to pay for baggage and pay the 450 membership fee every year. What is the use of membership when you are treated like a regular person. I will not fly United again and I’m done with all of these fees and charges from them with declining customer service.
Bait and switch, nickel and dime 1/5
By BK Fan review Aug 2021
Signed up for special credit card do would gavecfeee bags for one year. Got to airport and had to pay $70 for two bags, twice ( once going and once coming home). They charge extra for everything it seems. Southwest is my preferred airline.
User friendly 5/5
By wordonthego
Very easy to use
Charged but don’t get selected seats 2/5
By Markalter1968
We paid extra because United tells you that is the only way to select seats, but on both our flights to and from London our selected seats were changed to less desirable seats than what we selected. Seems like a bait and switch. Have not had this with other airlines yet so will be avoiding United in the future or at least not paying extra to select seats.
Atlanta to Newark 3/27 2/5
By Bart Kulah
Ticketing agents very unfriendly, passed by me and started talking to a customer behind me. The ones at the gate were just as rude. Flight delayed multiple times before we could even leave( 3:08 pm, 5:18pm now 6:40 pm)
Smooth 5/5
By El Salvador Golfer
They’ve the app easy to use.
Hey United have you used your own app recently? 1/5
By sirobin171
Multi city searches just freeze the app…This is a classic example of cheapness, hiring cheap developers and little or no app testing. Not shocked from these corporate buffoons..
They don’t even have free carry on bags anymore 1/5
By Normana400
Crazyyour FF# with your don’t even have free carryon bags anymore
glitch for int’l check-in / covid verification 3/5
By K8alb
There seems to be a glitch when checking in for international flights + verifying covid vax documentation. I was told my docs were approved, but went on a wild goose chase finishing the check-in process after that. Closing/reopening the app didn’t help.
Besides that, the app works well.
Excellent ! 5/5
By SanPedro21
This app is the best.
Member Number needed 3/5
By notangryT
The application doesn’t remember who you are. I need to sign in every time with my sky miles number . Who remembers their sky miles number?!?
Very accommodating 5/5
By ECP Saabir
My choice for domestic and international flights
Best Airlines 5/5
By British Honduras
I only travel with United Airlines, I am well satisfied. I need my military discount on my account for purchasing my future tickets. Please call me to confirm my request. 6616069126.
Payments 4/5
By TP Morgoon
I had just given my debit card for snack purchases, but had to do it again to check my bag. At least ask to use the card on file.
App doesn’t update 1/5
By Traveling Mike again
This new version that came out two days ago stops me from using the old app, but then doesn’t load from either the App Store or when forced prompted by the older version of United’s app.
Star Alliance Poorly INtegrated 3/5
By Parlee
What a challenge it is to transition from one Star Alliance Parter flight to another. Conformation # and service are totally inconsistent. Can even have a coherent conversation with customer support. Chat sessions are a joke. Can’t even interpret flight number correctly .
The United app did not remember me 3/5
By cluttered library
For some reason, and as much as I travel, the United app did not recognize me today
On Line Awful 1/5
By Patch for life
It took me several efforts to successfully check in AND go thru the baggage process.
Often your processing reverted to the Home Page even though I followed the steps.
Bad bad experience with United airlines 1/5
By Zxzxzmxbxb
To long to write I can write a book and my bad bad experience with United and united didn’t even compensate me someone call me from customer feedback my number is 717-554-7239
Ok for travel in US. Clunky and awkward for international 2/5
By senuti42
For international travel it obviously hasn’t been tested very well. “Travel Ready” section is not well integrated. It prompt for address etc info that is already in profile. It rejects contact info if there are hyphens in the phone number but just says “check phone, email, address, zip and state”. Etc. Very low quality.
Thanks 5/5
By ascastle
Thanks
Poor App Experience 1/5
By North Rosemont
This app is at the bottom of my list of airline apps. It’s terrible to navigate through and requires way to many clicks to get to the item you are looking for.
Issue the PRE-Check on app 3/5
By Military freq flyer
Traveling as a military member. However, I am unable to add pre-check due to that status on your app. Should be an option instead of just the sign-in number.
United AL 5/5
By Brcastillo
Thank you for flying us to Denver!
Regards,
RFC
Clueless 1/5
By Weak horrible
Your lack of options is astonishing
Bush league
I’ll never fly United again 1/5
By Kandytreichel
This airline does not allow a normal carry on bag forcing you to check the bag and pay their ridiculous fee after spending over 1,000 for a ticket. Now just watch…..you’re gonna lose my bag or make me wait an hour in Atlanta to claim it. Never again on United
Nickeled and Dime 1/5
By Take my $$
All other airlines allow you to check a bag and a personal bag with you in the plane but not United. I hate being nickel and dime to death. Sorry United Airlines it will be my last time
Over priced 2/5
By arezik
Over priced on more space and business class on a one way ticket!! $75 and $483!!! Absolutely abusive!!
yuck 1/5
By FirstStriveon
slow and illogical
Love you! 5/5
By Great way to get likes
The best airline
Excellent and easy to use App 5/5
By JWE3384
This App makes traveling with United my preferred choice
Checking status of flight 5/5
By CaesarDd
Your user interface when trying to get a quick check of your flight is very cumbersome. Other airlines make this very easy. All good other than that.
So Convenient 5/5
By Euroflier
Love the website! So convenient for checking in. Int’l check in takes some time and planning, but sure beats the alternative.
Very poor site 1/5
By Sorry_To_Come_Back
I’m a returning United customer after few years. I see not much changed how United handles customers.
Check out American app. I would not have believed to say this “American rocks!” There!
Terrible app 1/5
By Jstincredible
I came in check in my passports, because this app is so terrible.
Refund necessary confirmation EJ2GVH for 2 of us missed our flight to QRO now rerouted downgraded 1/5
By Filotimo 1
Re-departed Denver at 7:45 AM arrived Houston an hour late and sat on the runway for another 10 minutes, which made us miss our flight Terrible experience leaving Den and
Excellent App 5/5
By vivi hustad
I love that the app not only gives me up to the minute flight info but by touching the balloon next to my gate I can see a terminal map with food options.
Raju Chekuri 5/5
By rc99rc99999
You have the best app in the airlines business! Love it!
Mr. Ray Loevlie 5/5
By bigNorske63
I hope that my flight home to New Jersey will be as comfortable as my flight to Fort Myers, Florida was!
All the flight attendants were professional and helpful, we were delayed, but the pilot or staff kept us informed. I left from Newark, NJ Sunday UA2428 at 2:58 pm.
I look forward to flying with United Airlines in the future.
Worst Airline 1/5
By vonpod
NEVER flying United again. The WORST. Not a real airline since their planes constantly don’t fly, are delayed or canceled. Try walking.
No check-in if you don’t have a checked bag 1/5
By iigdp2
Doesn’t make any sense that I cannot check-in on the app if I’m not checking a bag.
Passenger 5/5
By KCDolly
Easy and simple
Carry on bag 2/5
By Angelkorte
I never travel before in a flight who not accept carry on bag even to pay!
5stars 5/5
By younglion1990
Easy and simple process
