Customer support 1/5
Very uncaring rude. My mother died needed help with new flight arrangements. All they cared about was the fees
Beyond unacceptable treatment of human to human.
By Old timer322
Had a problem with our passport not matching our tickets but customer service took care of it in 2 minutes. Great Service!!!
Mobile phone checking Too difficult 1/5
By not now 734765
Mobile phone advanced check in is too difficult and takes too much time. Why can’t I just check in when I get to airport on day of travel
Used to love it 4/5
Now, like so many apps, they are cramming so much stuff in that’s confusing and difficult to use. I’m a 1k and live by this thing. I’ve seen other airlines apps and used to think they didn’t hold up but this is just too much.
User friendly 5/5
By new old customer
Very user friendly app. Easy to follow!
Lots of transparency but stil clunky 4/5
The United app gives you access to a lot of information that allows you to understand things (where your plane is from, how full Y+/first class is, etc) and then make informed decisions. I love this and UA is hands down the best. But the app still has a lot of steps to get what you need and isn’t super intuitive.
Hard to get checked in 2/5
I have to double back a few times to check in for my flight and cannot find the boarding pass to use for traveling
Excellent app 5/5
By Redcross Robert
Works well for an old guy. Very intuitive.
Too cumbersome. Have spent 5 minutes trying to view my boarding pass. Still not
asked for review too often 1/5
By Carl hahshshsh
Awesome with United 5/5
By Dr JWR
Easy, friendly, and excellent service across the board!!!
Skip step 4/5
By fing no way
Should allow for skip this step
United app 5/5
By youngest gradishar
Must have app. It makes traveling better and easier. It also makes the friendly skies a bit more friendly
I love an airline that puts their travelers first!!! 5/5
I never have a worry! United makes traveling easy!
Nice upgrade on your App! 5/5
Your previous phone App was good but now is fantastic! Super easy, great response, right on for frequent traveling! Loved it!
I’m not in NJ yet please let me change 1/5
By Ed. Nek
Once a plane is delayed and you have already checked in you cannot change flight .
Never Saves My Passport 2/5
I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral.
Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future.
Great app but I wish... 4/5
By Rob Brook
The app works great, but I wish it included hotel reservations made through united. Very frustrating it only supports air.
Terrible customer service 1/5
My husband and I paid almost $700 per seat to fly from NJ to New Orleans. We purchased seats together in the emergency exit row. When we checked in before the flight, our seats had changed and were separated by 5 rows. We called and explained that we purchased seats together and were reassured that the issue was corrected. We were told by the representative that new boarding passes would be emailed to us immediately. When we checked the “new” boarding passes, we were still in different rows, and still not in the seats we purchased. The gate staff told us there was nothing they could do. When we called customer service to file a complaint, we were told there is no mechanism to do so. Additionally, we were told we had to check our carry on bags, because the cabinets were full. When we boarded the plane, all of the cabinets were open and many were half empty. Our overall experience with United’s customer service was terrible. We are extremely dissatisfied and will not be recommending their services to anyone.
Don’t travel with United 1/5
Our flight was delayed for 8 hours due to mechanical issues. Had to spend 2 days in SF which United continued to drag us through the mud and beat us down. Were supposed to be on a trip of a lifetime to Taiwan. Canceled our second night of hotel on us which we had to go fight. Spent more time in customer service lines dealing with rudeness and incompetence then we did actually flying. Terrible company all the way around.
Can’t even download it 1/5
You heard the title
United unfriendly skies 1/5
By The Classic Car Man
Another flight delayed
1st told 2 hour delay
2nd time told 4 hour delay
3rd time told 5 hour delay
Last time my son and his wife flew
United they had 25 hour delay.
Bag fee 1/5
I shouldn’t have to pay our bags that are being checked in. Should be a courtesy for paying customers !!!
So helpful!! 5/5
This app was great. The map with directions through a very large, unfamiliar airport was a lifesaver! With it I was able to make a very tight connecting flight!
Terrible App slow 3/5
Delta and JetBlue and British Airways
Worst airline...ever 1/5
By AL GP
Horrible luggage policy.
Dissatisfaction 3.22.19 1/5
By dis 2019
Your email does not work. Seats were changed. I cannot see my boarding pass
Davihd Fridlund 1/5
Check in 5/5
Check in and adding checked bag super easy!
Failed many times 3/5
Could not add known traveler number and app just gave me generic error.
No Backward Compatibility 1/5
Have an older iPad Mini. Newest versions of the app are not compatible with older Apple iOS versions. Rather poor customer service to not make the updates backward compatible.
I had a great flight even though there were storms .However when I arrived home in Dayton Ohio the baggage handlers put my walker on the beltway and it got all tangled up with the luggage.and broke a. Leg in half. To pay for that They gave me a travel voucher Now I have to go ou buy anew walker and will probably get It broken again They need to know that they should set it aside
By southwest 4ever.
Smd. Do not make me check bag
so far no good 😡 1/5
By how many?
So my flight has been delayed by 15 hours. I got some notifications before the flight about this. We still haven't left yet, it's the next day, and when I try to get updated info the app tells me my flight has already left and I have no upcoming flights. The only reason I'm given is that the incoming flight was delayed.
Doing more research I find out the delay was for tech reasons. Okay safety first, that's great. But the incoming flight is in, there is still a 10 hour delay between its arrival and our supposed departure which makes me wonder if the problem has actually been fixed or if it's just due to congestion at my destination but there is no further info.
Calling customer service is useless, the automated system never offers the options I'm looking for and of course they don't have enough real people to take calls so I never got to speak to a real person.
I understand that there are safety and traffic issues among other things. What I don't understand is the lack of responsibility, probably at the corporate level, which forces all of the employees to juggle these problems while apparently also limiting what kind of information they are allowed to give to customers. It feels like they're being dishonest, but I'm guessing they're just doing what they've been told to do. So far no compensation for time lost or missed connections, hotels,meals, etc. has been offered despite being reassured that United values our time and the delay being caused by a tech problem and not something out of their control.
I honestly don't understand how this airline stays in business.
App review 2/5
I get stuck in an infinite doing it I’m trying to get my boarding pass on my phone. To get to the boarding pass option on the app. It sends me an email with a link to the app
which brings me back to the app to get a boarding pass
Easy help 5/5
Thank you for allowing this easy step to follow for quicker passage upon arrival! Never know when travel can be slowed by unexpected issues arise! Thank you Suzanne and Mazey
Bad everything 1/5
By Nikki Manjajs
Isn’t this the airline that assaulted that doctor. Also why fly this airline when you could fly Singapore Airline, Jet blue, or Thai airways. I downloaded this app just to do this.
Change seats 3/5
On my last flight fron IAH to MUC United change my business class seat and my wife’s seat, thow we were in the same reservation. That’s completely unfair and unethical, I paid a lot of money for that flight and the seats I selected. I’m very disappointed with United service and respect to loyal customers.
The same happened to my daughter, they change her seats in both flights, EWR-MAD & MAD-EWR.
How can I trust this airline???
Awful with kids 1/5
It has seeded me apart from my small children and when I click on open seats in economy, it tells me I have to pay money for that. No explanation provided. Wasting my time.
Overall pretty good. Improvements could be made in navigating.
Old app was much better ... this is not user friendly.
Never have issues with the app
Late more then half the time and not responsive to problems. 4/5
I do not like using United out of Rochester, Minn bc it is not only late half the time or More, but bc invariably the connection in Minneapolis or Chicago is then long gone. Then the gate agents act surprised at the traveler who is now stranded, though it happens a lot. I have been stranded by United many times even tho I seldom fly United.The travelers almost expect the drill and expect real drama, and Expense to get to their destination. Almost invariably, the traveler pays for another ticket or shuttle fare.
The United staff are hard working and pretty good.
The United frequent flier program seems very poorly rewarded. Compare Delta’s program that has real rewards.
Finally, I will never forget that poor Doctor that goons from United beat up right in his United seat. They should have been identified, fired and arrested. Instead, United’s CEO praised their response for several days. Disgusting.
Haha; now I find this review is rigged to not accept bad reviews. Disgusting.
One time passes 5/5
Once a one time pass is used for the club can you make it so it’s not there anymore like make it go away and delete it from the app so we know not to use that pass anymore because it’s not in the app anymore. Thank you. That would make it a lot easier to look for a pass that is not used.
By traveler by choice
Not easy to navigate the app and the aesthetics are busy and not easy to use.
Bad app 1/5
By 360 Aircraft
This is the worst airline app I have ever used. That’s all
2019 and still no international purchases 2/5
Still it’s the only US airline app that doesn't let you book flights from outside the US with a foreign credit card or address. What’s the point offering the app in the AppStore of other markets? International customers should be able to make a purchase through the app and not be forced to use united.com
Awesome Mobile App 5/5
United app is very user friendly offering a quick alternative to phone in services. Updates & improvements to application only improve its efficiency.