Not the most user friendly app 2/5
The previous version of the app was much more user friendly. Now the buttons are hidden, blended in or just too small. It takes two taps from launch to the home screen if you’re not a mileage plus member or haven’t signed in and stayed signed in. The drop down menu is the least problematic however the buttons at the bottom of the screen should’ve remained as in the previous version, large and splayed across the home page.
Esau did fantastic!!!! 5/5
By fqnt prker
Most user friendly website, than all other airlines!
Wonderful United Staff @ San Juan Airport (Muñoz Marín)! 5/5
By G. Casey
Every single person I dealt with was quick, professional, super-competent, and kind.
As an anthropologist, I travel a lot. Forget Jet Blue, Delta & the rest; UNITED is now the airline company for me & my family, THANK YOU!
Mr Michael Milanovich 5/5
By Big Mikey I
Your website recognition of “devise “ with many weekly
Uses and asking to “remember me” is horrid at best
Ms Wanda 5/5
Enjoy traveling international flights services are awesome
Unable to scan my passport 3/5
How do you scan your passport with this app?
Horrible app 1/5
App is useless for most everything except flight status. I’m a 1k member and travel weekly yet have had to call in for everything when trying to change a reservation. Most all premier members I talk to say the same as does the 1k desk when I call. Worst app hands down.
Ms Whittington 1/5
Terrible app. Horrible customer service.. called and even what I was told on phone was wrong according to gate.. they called. Still wasn’t settled. And I have to call again and be on hold another 45 minutes?? Won’t fly United again. Just got back from Italy 3 days ago different airline and NO PROBLEM
Mobile difficulties 3/5
By Elder Ernest E Richard
You have removed the simplicity of checking in by way of mobile device. No one wants to have to search for 5 mins to find a check in button
United always disappoints 1/5
By Lorijo msp
Every time i am delayed or cancelled. Not the fault of the app but consider this to be real time feedback
Great app 5/5
Easy to understand for us first time users!
Peter Andaya 5/5
App is great! 5/5
I’ve been a Continental now United customer for a long time... you all keep adding great content for those of us that travel often. Thank you!
I will NEVER fly this airline again.....NEVER!!!!!
Poor performance by US 2/5
UA’s domestic arrival & departure times recently have been decimal/very very poor.
I’ll have to try other carriers. My loyalty to UA has fade-away.
3-4hours delay 1/5
Actually my flight is arount 6and now i need to wait for 3-4 hours delay..Tooo much bad service
Delayed 8hrs 1/5
By Only God is so good
Text alerts were given at each delay but one text sent us to the wrong gate!!!
Bas Performance of the APP 1/5
By Nick Cargo
It takes a while to open
Delayed again 1/5
This star app popped up while I was looking for other flights after learning about my delay in Denver.
Very cumbersome app 1/5
By Garbage Blocker_Paul 2017 xMas
Very cumbersome app
Not so good customer service 1/5
My daughter was set to leave on a study abroad trip going from Arkansas to Berlin, Germany. When we arrived at the airport this morning we were informed that first leg of the flight (Arkansas to Chicago) was delayed due to mechanical issues and the delay would cause her to miss her connecting flight in Chicago. We worked with the attendant at the desk to rebook the flight which was a muttled process of its own. They originally told us that my daughters portion of the flight that would take her to Germany that they would book her a seat upgrade due to inconvenience. Then when they rebooked the flight they said they could not do the seat upgrade because seats were available in Coach. That was poor customer service. Also, nothing else was offered. It’s one thing if you have an hour or two flight and issues happen and there’s not much the airline can do. When you 21 year old daughter is traveling internationally for the first time and the planes mechanical issues derails the whole thing, it’s a bad look to not try and do something to make it right. There were better seats available and they could have at least done that. We have not flown United in quite some time due to some past customer service issues and this just puts it over the top. Customer service needs to be better and it just seems to be going by the wayside these days. I’m also writing this review and question if it will even be read much less addressed.
Disabled traveler 5/5
By bionic amanda
I fly almost monthly and am disabled, but they always help me get on the plane, and are happy to do so. My flights are rarely delayed and if they have been they fly extra fast to get you to your destination on time. Frequently we arrive at our destination early, which is great when waiting for someone to pick you up, you have time to go to baggage return and be on the curb when they pull up. And
A breeze! 5/5
Great app and so easy to use! Thx United!!
Loved it...til this update 1/5
Can’t check in. I go through the process and at the end I can get a boarding pass. Desktop shows I am checked in.
However, despite being checked in - app keeps showing “ready for check in”. The only way to access the boarding pass is to go through the check in again. I even had the app email me a boarding pass and when I click through it takes me to the checkin flow. Grrr!
Some improvements needed 3/5
Generally good app- however, (1) is there are way to get the wallet boarding pass to update with any delays. Also, (2)can you always show boarding time and estimated time of departure and arrival on the boarding pass. I have to always go back and check different places.
Elite quality app 5/5
My favorite app. Power user. It’s like a personal travel agent at your fingertips.
Loved this airfare! Love getting to check in early. Thanks United!
Used to be a great app 2/5
So of course they had to break it.🙄
United Booking Catastrophe 1/5
By T O'Leary
United agent rebooked my cancelled flight to Ireland on a partner airline with confirming their policies. No flight for 2 days! Missed funeral. No compassion from supervisor. Horrible customer care! I will NEVER fly United if I can help it! Agents mistake cost me something money cannot replace!
Bag Purchase Requirement 2/5
Not allowing check in without a bag purchase is very inconvenient, and I will not likely use this airline again.
Too hard to cancel an itinerary 1/5
Need to be able to cancel after check in to help other travelers out. If not don’t send me nasty grams about it.
Terrible Service 1/5
By Sandra L Taylor
This has been the most terrible airline to have to deal with today!
I have called Customer Service a couple of times to be treated rudely and still waiting for my flight since early this morning.
It is one delay after another with no one ask questions or get answers from.
Airport Code unavailable 3/5
Trying to schedule a trip on your app. No DAV code available.Aeropuerto Internacional Enrique Malek Chiriqui Panama
Worst airline experience ever. 1/5
The first flight the plane had a mechanical and we were rebooked. The second flight is on a ground stop delay and we have missed two international connections. Now I have been told to go home and come back tomorrow which puts us in a day late for my the BMX world championships my son is competing in. I will use any airline other than United in the future.
United has canceled delayed or otherwise messed up my travel multiple times in a short period. I am not happy and will not be using United again.
Delayed and will miss connecting flight with no or very little notice. Why???
United Airlines 1/5
Worst experience I have ever had traveling. Unfortunately I have another flight with United with my family of five to Costa Rica booked for next week. I hate that I have to keep it because the United experiences, and I mean that plural, have been absolutely terrible.
Terrible terrible terrible
Great app 5/5
Great app. Easy to use for first timer
5 stars if the filling changes are made 3/5
1) change flight on app and never need to talk with a person
2) last flight receipt shows all charges and changes. It only shows the initial fee. It should be a complete record of charges. This makes expense reporting so much easier.
So, if you don’t have the app before you board the flight you won’t be able to access the internet to download the app.
Then if you’re switching devices after you’ve purchased your WiFi you may get a “cannot switch device” message.
Finally, make sure you know/have handy your frequent flyer number and password. You’re going to need it several times!
Not getting any of my miles.. not one!
Boarding process at gate 5/5
The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.
Mileage plus 5/5
By Trini Auto Glass
Tried to login from mileage plus number but very difficult so only as a guest I was able too
Poorly Trained 1/5
Not much you can do about the weather. But employees who do not have a clue about their systems is not acceptable. Poor English speaking skills and a lack of product knowledge is why I dislike this airline.
United’s app makes it easy to book my flight, then check in! I go right though security and find my gates with ease. The app has updates and text options to stay up to date with current information and any changes! I love the text feature! I watch movies allot and love how I can still text ICloud users on my IPhone!!! Love it!! 5stars
By Howard Nguyen
United Airlines provided prompt service, caring customers
By The fan of the game
Had difficulty uploading passports
Feedback on the app from a GS passenger 1/5
Add the ability to provide you on the spot feedback on the app. It’s more personal than tweeter.