By Dong Duong
Excellent web services
READ FINE PRINT 1/5
If you don’t pay for a checked bag you will be charged the $30 plus $25 at the gate. Untrustworthy service trying to deceive passengers
I’ve gone in circles just trying to down load my boarding pass onto my phone
Money grabbing scum 1/5
I booked United and didn’t realize that we booked Basic economy. Only to find we are getting charged for carry-on bags.
Delta doesn’t charge me when this happens. United, however... does.
No Movies on Flight 1/5
I had the latest version of the United app on my IPad for my trip to Seattle through Chicago. I could not get the app to connect to WiFi on the plane to watch a movie. Very disappointed in what has been labeled as an “award winning app.” None of the flight staff could offer suggestions as to how to connect given the circumstances. I see that I am not alone in this experience.
Can’t view boarding passes in app! Keeps asking to send it to my email
App feedback 5/5
Easy to use. Convenient.
Garbage app is a hassle 1/5
This garbage app took 25 minutes and countless tries to scan my passport, and it wasn’t my phone because I scanned a check with ease hours ago. Then finally I get my boarding pass emailed to me or so I thought-it’s just a link to check in AGAIN, meaning you better have that ticket number handy 🤦🏻♀️. All in all it took 40 minutes to get the mobile boarding pass onto Apple Wallet. Glad I didn’t wait until the last minute to check-in. No other airline has messed up the check-in process as much. It’s enough to make me not want to fly with United.
Not the best, Could be better 5/5
You’re amazing. You’re incredible at underwhelming me. I had a serious life moment and you abandoned me. I asked for a serious rescheduling of flights and you refused. That’s the low-class service I didn’t approve nor expect. Anyway, I hope when I fly your airline in the future it is only free.
One of the best airline mobile apps out there 5/5
Can perform almost all functions of the full desktop website.
Bad service. 1/5
They want to charge me to bring a carry on and still won’t assign me a seat. Service is so annoying. App is also difficult to use. Had to submit all info twice.
Nickel and dimed 1/5
Extra fee to carry bags on and check them in AND you don’t get to choose your seats? Cmon.
So easy checking in for flight! 5/5
The United Airlines app is great!
Very easy to check in
BS Bag policy 1/5
Booked flights through Hopper not realizing United has a ridiculous bag policy for economy seating. Basically just spent an extra $60 to check 2 small bags for a short domestic flight. I would have booked a different airline had I known. Haven’t flown United in years and this will be the last time.
More instructions please 4/5
It took awhile to figure out alignment for the passport.
Just do the boarding passes in the app 1/5
Fast and easy! 5/5
Good app United!
Fast, easy and good flow
Cancelled flight 1/5
By dumb united
Had to drive to DC from Charlottesville to Dc— additional $200 char he for car drop off
Worst Trip Ever. I will Never Fly United Again!!!! 1/5
By Big Hungry27
This airline has ruined the first day of my family vacation. We started traveling at 4:20 this morning. We left Buffalo at 6:01 and Arrive in Washington Dulles at 7:00. Our next flight to Norfolk was delayed until 1:45???????????????? There should be a quick response for situations like this and the whole trip refunded.
No one seems to care about how this delay has a cost to the passengers. They gave us a $10 meal voucher??? Unacceptable!!!
By John SGU
On my flight from Las Vegas to Houston I was in an aisle and my wife was on the window. Of course we got a large male in the middle an I was forced to lean into the aisle for the flight. I could not sit back because his shoulders were into my space.
Not good 1/5
Bad app. Bad customer service.
No-Carry On? Give me a break. 1/5
I went out of my way to buy and pack a small carry on bag only to find out they have a ban on carry on and are making me check it and pay a fee with no opting out. Ridiculous. I’m so mad.
Worst experience ever 1/5
By Racquetball Champ
You should be embarrassed to offer customer service that is far from it
Both at Logan and on the phone
I’ll never fly United again
Joanne T. Pomodoro
My fear of flying 5/5
By not scared anymore
I am usually scared of flying but when I flying with United I am very relaxed I look forward to flying with you in the last two months this is my 4th time
Nice check in 4/5
Nice check in except for passport recognition. It took 15 mins. That was annoying. Otherwise, I was pleased.
Terrible way to treat a customer. 1/5
A company with the history of United Airlines should not be resorting to fees and tactics similar to Spirit Airlines. When the rest of the world is trying to make life easier for their customers, you are adding fees and making flights less enjoyable and more difficult. I will never fly United again. Your checked bag fees and seat selection policies remind me why when we flew Jet Blue for the first time, it seemed like such a wonder flight. I would expect more from a proud American company. I hope that you adjust your business practices.
Sometimes we have to fly with an airline because it is the only flight available. Imagine how wonderful your business would be if we looked forward to flying with your airline.
By Irene S. Helsinger
I love the appp. It makes travel much easier
Mobile checkin for our international flight was so easy and gave me peace of mind.
Tom Omara 5/5
By Tom Omara
Once I did it the second time it was really easy
This is the future of apps 5/5
By Guille Will
Everything works nice and smooth. Smart design and user friendly. Thank you for such a fine work.
Check in 1/5
By Mattbob 44
Should alert me to check in
Didn’t have my trip stored
UA IOS Rating 4/5
Please increase the size of the customer specific information (e.g. MileagePlus miles)
100% delay rate 1/5
By not united with united
Last six flights were all delayed for the same reason. Getting tired it and made it leading passengers in order to a few extra dollars.
Can’t see boarding pass. Keep having to check in over and over
Poorly implemented security controls 1/5
By svelte rhino
Excessive and poorly security controls make app unusable. Would ditch it if any other app worked for getting a boarding pass.
Finding the CheckIn option for return flight of a trip is very painful and not user friendly at all. Taken 20 minutes, tried various options and still not able to find it
Horrible Experience 1/5
By Pankie Belva
It was highly frustrating to download the United Airlines App. Had to continue with the SAME information for over an hour!
If you want a review...... 1/5
I suggest looking at my account and looking at how many delayed flights, and lost luggage issues I have had.
Hidden fees 1/5
Ridiculous that we can’t check in without paying to check a bag. 410 to fly Houston to STL. I can fly to Italy for 29 more dollars.
Best EVER 5/5
By Houston flyer
Always simple to use and never an error! Love it!!
The best 5/5
Reliable and hussle fre
Scanning difficult 3/5
Tough to scan the passports.
Not passenger oriented 3/5
By Dr Travelalot
UAL’s first effort is to extract money from captive passengers not passenger comfort or convenience. Just consider UAL’s club rules and compare its change fees.
No Refresh 1/5
The app does not seem to update for delays or gate changes. Unacceptable!!!
Delta better than AA better than United 1/5
Just break through the limit of how bad airline service could be.
Flight status 5/5
A ton of flight information available through the app!
Scheduled leave time 1/5
My experience has be terrible. Was suppose to leave AEX, Alexandria, La. and sat on tarmac 40 minutes did not think I would make my connection in Houston, Texas. Was scheduled to stop boarding at 9:30am got to gate at 9:18am only to learn that plane was delayed and now leaving Houston, Texas to San Jose, Ca at 11:40am getting into San Jose, California at 1:40pm.
I have to drive one hour 20 minutes to get to my niece’s graduation which I probably will not make.
Terrible service with United nothing on time.
And can’t post because have to have a nickname which it tells you is taken.
Did no accept my wife ‘s passport but did mine.
Great Service 4/5
By Follower JC
Thank you for the great service!