It’s really good
Delete old tickets 3/5
So the app is good except for one major flaw: you can’t delete old tickets. It’s frustrating because there is one button for park tickets and the old tickets pop up with a bright bar code which looks like you can scan in. Was a little embarrassing at the gate last year when I kept getting stopped and held up the line because I kept selecting the wrong ticket. Please make it so we can delete old tickets.
This app is wonderful I really liked it. It shows popular rides and maps I just wished it showed every ride
Universal is the best!!!! 5/5
Okay, let’s start with the rides. Shrek 4D, ⭐️⭐️⭐️⭐️, despicable me minion mayem,⭐️⭐️⭐️, race through New York, ⭐️⭐️⭐️, revenge of the mummy,⭐️⭐️⭐️⭐️, fast & furious supercharged, ⭐️⭐️, escape from gringots , ⭐️⭐️⭐️⭐️⭐️, fear factor live,⭐️⭐️⭐️⭐️⭐️, men in black allen attack, ⭐️⭐️⭐️⭐️, simpsons ride, ⭐️⭐️⭐️⭐️⭐️, 👽 adventure,⭐️⭐️⭐️⭐️⭐️⭐️, day in the park with barney,⭐️⭐️, wood y wood pecker, ⭐️⭐️⭐️, animal actors on location ( animal actors stage) ⭐️⭐️⭐️⭐️⭐️⭐️, Hollywood rip ride 🚀, ⭐️⭐️⭐️⭐️, and blues brothers in Chicago bound,⭐️⭐️⭐️⭐️⭐️. Thank you 😊 and if you are going on a trip to Universal Studios Florida, this review is a really good guide. Goodbye, and have blockbuster day!
I love the app and various easy to use options. I’ve already hearted all of my favorite rides! I love that when you tap on a ride it tells you if it’s open or closed, which saves you time too(it also tells you whether the parks are open) my only problem is that you should have the option to scan your annual passes. Maybe it does I haven’t figured that out yet!
Even though the park is closed 5/5
Can you act like there’s a wait it will make us feel better
I love this place
Closed park but still selling tickets 1/5
Update your website to reflect
Universal App 1/5
Difficult to navigate, very confuse!
Annoying to Navigate 3/5
Excellent graphic performance, excellent graphics. Quick response. Never freezes. BUT, it’s annoying to navigate. You can only surf through one park at a time; if you want to switch parks you have to exit and then choose the other park. They should let you surf multiple parks at one time to help you decide where to go next. Also, instead of showing the wait times on the little attraction icons they show an icon for what type of attraction it is (3D, thrill, etc.) So you have to waste time by clicking on the icon to find the wait time, then to go back to the map it’s even more clicks and navigation. They should make the map configurable to show wait times on the map or attraction type.
Rude cast members 1/5
Surprised how rude and unfriendly several of the cast members are, said good morning no response. Asked a question where to find the new HP world received a sharp
Not user friendly 2/5
1. The App kept grazing on my friends and I
2. We tried to navigate through to fine concerts and tunes and you make it difficult in the app
I’m nice 5/5
I have not used this but I nice and so I say it good
Skull island ride is delayed 1/5
Not ok to stand in queue and hear skull island is delayed
Make a wish trip 5/5
Best experience ever at both parks
Really Good 5/5
By Christian Desalvo
I love theme parks special universe studios. This tells you everything. The park hours to wait times.
Great for knowing wait times but 5/5
The only reason I wrote this was cause the app sometimes has a higher wait time than the wait time says at the ride but still great for knowing where to go plus universal is the best theme park ever maybe even better than cedar point
By Holly Racer
I love Universal. The only suggestion I have is that associates that put people on rides need to put short people in front or at least buy them behind shorter people. I am 5ft high waisted and when I sit I have a very low profile. Sometimes associates get mad that I ask to sit in the front. I only want to see and enjoy the ride. If I could see than I don’t care where I sit. It’s really bad in the Harry Porter park.
No thanks 1/5
$270 for two people, 2 rides. First ride wait was about an hour and a half even though we arrived at opening. Paid line cutters helped make the wait longer so do pay another $160 for two people for the right to cut lines. 2nd ride wait was much shorter but it was a water ride that left us totally soaked through our clothes. But for $5 and another long wait, you can use the people dryer. If you enjoy that sort of thing, by all means, go enjoy yourself. I didn’t.
Best Customer Service 5/5
By La Jefa - CE
I love universal studios. Employees are always happy and ready to help. I love seeing different nationalities from all of World.
By Bob cavalc
Universal Orlando Experience 3/5
We went to Universal Studios recently. We had an outstanding experience in the park, but the app slightly confused us. One of the rides, Dudley Do-right’s Ripsaw Falls, had a short wait time (5 mins), so we decided to ride it. It turned out that the ride’s wait time was 25 minutes and we got frustrated waiting. This was the same with E.T adventure. The app said about 20 minutes but it took more than one hour and we almost fell asleep waiting. Most rides had a longer wait time than what the app said, and we want this to get fixed. Thank you!
Long waits 3/5
Long wait even with fast pass virtual pass single rider
And the park had one if the smallest attendance records
Fast and Furious ride edited and made shorter with terrible ending
2 hours 1/5
In line for 2 hours and left without riding Hagrids after buying express pass that I was told could not use for this ride.
Useless vs. other theme park apps 2/5
By J in SEA
Disney and others allow search for locations, directions, etc.
This painful app has a bathroom map (useful), but little else. Disappointing.
Lines too long, rides too short, costs too much 1/5
Just like the title says.
Must have! 5/5
I was so happy I downloaded the app before my trip! I remember going as a kid and struggling with folding and unfolding giant paper maps, the gps was amazing and knowing wait times made it so easy to plan our day. I do wish that you could book their hotels through the app though!! All other major resorts have some sort of booking app, universal needs to catch up!
Worst app ever 1/5
The database is hideous written, camera has issue in adjusting focus. The app is not even self-explanatory.
Can’t buy ticket 1/5
By Horrified passenger
App doesn’t work
My favorite theme park! Can’t wait for Halloween Horror Nights 5/5
Focus on user experience 3/5
Really difficult To navigate back and forth between parks.
Most amazing place
❤️all the way from saudiarabia 🇸🇦
Employees great 4/5
Happiest employees ever, except for 3 broomsticks... they were miserable and it showed. The only problem is your maps are HORRID. You should rethink that completely
Bought tickets but the shopping cart remains empty. Seriously!!!!!’n
Islands of adventure and universal studios 5/5
We are very blessed to have these parks. I love all of the variety and adventure.
By Just another angry bird fan
Our 3 year and we love it!! We’ll be back in 2021!! Thank you for the wonderful weekend of worship.
Rob M 5/5
Wonderful experience and staff are exceptional!!!
The trip I’m on is amazing! The hotels, rides and many other things are awesome! I like how you can walk right outside and get on the buses! Amazing! The UOAP Power Pass is great because you don’t have to wait in those 30 minute lines ‘
Very bad 5/5
By ur mom cena
Ii love this app it’s so helpfull
This the best great food terefic ever 5/5
Never coming back : ( 1/5
Thanks for messing up our hotel room reservation and losing our king suite to give us two queen beds and not being able to compensate the $80/night over charge difference.....(despite booking room on your Universal Website directly) and following it up with half the rides being closed because it’s “too cold”. This will be last time we ever come to Universal, couldn’t be more unhappy with this trip.
Best Ever 5/5
By Ride or die fins fans
Fall Break 2019. I was blessed to take my 5 year old Grandson for 3 days to Universal, just he and I.
There are no words to describe what an amazing time we had! We had early park access, because we stayed on property, don’t let your kids see the pools before your first park day they won’t want to go to the parks lol. Universal did close a little earlier than normal due to the Halloween event, he wasn’t old enough to attend.
The pools at the hotels were warm even though there was an evening chill. You can use different hotel pools. We went to all the different ones.
We bought the fast passes for Friday and Saturday but didn’t need them on Thursday.
The characters were amazing Optimus Prime OMG! The real dinosaurs. So many more...
London at Harry Potter. So Realistic.
He was a hair too short to ride any ride at Harry Potter rides, except the giant bird roller coaster.
I’ve forgotten the name at this moment. We ride that 6 times.
The water park and Volcano, WOW! if your kiddos are swimmers was the bomb. Take your stuff back to the hotel (the lockers are 18 dollars) make sure you have something to water proof it, if you bring a phone.
We NEVER left, stopped eating out, and just ate pizza, cereal, and walking food after the first night at the hotel and swam till 10 o’clock.
If you rent a car use hertz, you can return it at the resorts and they’ll take your baggage to the airport when you leave. They charge daily to park. You can shuttle, it’s a 15 minute ride from the airport. The concierge treat you like they know you. If you stay at adventura, go to top floor no one told us that he was allowed up there. It was a bar, but when we figured it out, there’s a view of the volcano that’s an unbelievable photo op. You can’t miss this.
I learned something’s not to do and somethings we didn’t get too. Next time my second Grand will be old enough. I’ll learn more.
Definitely more for kids who are into Marvel super hero’s and dinosaurs Harry Potter etc. They do have a big Dr Sues area and minion adventures and rides.
They have No princesses, no Mickey etc walking around like Disney does. I thought we’d have to do a Disney day but we didn’t even cover universal in 3 days I wasn’t even aware three parks existed there.
We went on unplanned spur of the moment. We will be back this year, It was unbelievable!
He may not remember it for the rest of his life, but his Grandmother aka Shuggie will NEVER forget it. Thank you Universal Studios.
I love this park 5/5
I wanna go back so baddddd 😭😭😭
Not liking app 2/5
It’s not user friendly. Hard to navigate and find things. The map is not interactive to link shows. Something should be coming up saying show times for fireworks and light show.
Best Day at an Amusement Park EVER! 5/5
By Mimi from North Carolina
Simply the best. Other parks can learn from you. You move people through the lines the fastest I’ve ever experienced. Great time!
Awesome Adventure 5/5
By Hurricane Reece
The best get away ever!
Diagon Alley Dad 5/5
Visually stunning, exceptional ride quality, and awesome fun! As a season pass holder, every visit feels like the first time! It is difficult to find a favorite but the Wizarding World of Harry Potter is fantastic!
App is slow 1/5
App is slow and won’t email me a new password when I try to reset my password