This app kills your battery!!! 1/5
I’ve had this app for a few days because I’m going to universal next week. The app used all my battery and my phone didn’t even last the whole day. Do not download this app until you get to the resort!
App auto dims 2/5
When at Halloween Horror Nights, I was trying to use my Express Pass in my app wallet. Even with my brightness turned up all the way, it would auto-dim when I tried to have the ticket scanned. I’d disabled any iPhone features that could have caused the issue. It must be a bug in the app. Incredibly frustrating. The app works well outside of that.
Easy simple 5/5
So much easier than using the website.
SO FREAKING AWSOME!!!
easy to use 5/5
quick and easy to download, setup and navigate!
fantasy bbsvev bevev
Halloween horror nights 2019 5/5
By Captain Austin Keaton
This is our 3rd year in a row coming to HHN and it’s amazing. Highly recommended.
Totally embarrassed 1/5
My tickets were voided so I was sent to guest services I have never had this experience and am so upset that this happened.
Yes!!! 100% 5/5
By It's me!!!!!!!!!!!!!!🤩
This app is amazing! It allows you to monitor the rides times, while not getting lost. It allows you to be quick before the other people. 100% recommendation!!!
This app is lacking in every way. 1/5
Please take the time to see what Disney is doing on their app. There is SO much more that could be done on the app.
Adult Review 5/5
By Pano Z
Extremely impressed with the development of Universal Orlando! I went as a teenager every few years and loved it. My wife and I (28 years old) decided to make a trip to Orlando for a couple of days and stayed at one of the on-site hotels. It was amazing, having both the relaxed, hang by the pool & drink resort style vacation with the adventure & entertainment style vacation. City walk had all the great restaurants and bars we enjoy. The entire experience only gets better every time we go, and they continue to add attractions in entertainment.
By dylan haselum
It’s an amazing guide sooooo helpful like u can see the whole area and choose thrill kids dine shop and much more!love it
Poor time consuming application to begin with. 1/5
Linked tickets not working 1/5
By Redhat Spike
Once you scan your ticket, it does not show up in your wallet. App says to go to guest services. After waiting in line, guest services, they tell you they can not help with the app. I have used it in the past. Uninstalling and reinstalling does not help.
Scanned ticket 1/5
Not working g
You need more Spider-Man stuff
By J. Weasley
I understand capitalism. But everything about these parks blatantly flaunts Universal’s greed.
Universal excitement! 5/5
This park rocks!!! ❤️👍🏻❤️. Looking forward to Velosicoaster coming to Islands!
Universal Orlando 5/5
Great app! So easy to use! Great for seeing current wait times!
Won’t show my tickets in my wallet 3/5
By Sacha Ann
The main reason I got this other that for wait times is so I can have my tickets in here but it will not load them and says to tap to try again over and over and it never works.
Very good job! 5/5
By What happened234543
I was at Disney for 3 days and needed fast pass to get on rides. I have been on every attraction the first day without a fast pass! It was easy to get in and the lines were reasonable!
Not every ride shown 4/5
I can’t find every wait for every ride and I wish I could. It is helpful but hard to understand in points
Trash app and trash park. They TRY soooo hard to be like disney and cant even come close. App never works, times are NEVER accurate...have fun paying 7 for a bottle of water and $30 for a hamburger. Trash trash trash
Great App 5/5
This is a great app to utilize while in the park. Tells you where everything is located, wait times, places to eat...pretty much anything you need to know.
Too expensive 1/5
Everything it is so expensive. They don’t give good deals. Will never go back again.
Cannot buy tickets 1/5
So frustrating! I can’t buy tickets through the actual tickets to the parks, there is an error message.
The best app 5/5
By universal is the best
I love this app because I go to universal all the time and it helps me. It’s the beeeeest
A some 5/5
By mapcould B Betr
Doesn’t seem possible to get an overview of whole property to understand how to jump around parks.
Very disappointed 2/5
Staff not that friendly. Prices outrageous. Although the rides are fun, many were closed. Been to many theme parks and this has been our least favorite.
It’s an amazing ride even for people who don’t do rides like me!! My 7 year old likes bed it.
VIP tour 5/5
We did the vip tour in California last year. Thought it was the nicest experience from valet to the red carpet food and our guide was really good. So good we had to do it when we came to Orlando. The giveaways (sunscreen, hand wipes, etc) in California were superior to Orlando. However Randy our tour guide was twice as good as our first time, he was so personable to everyone in the group even got my shy granddaughter out of her shell and showed and told us all the unique things as we went through the park and rides. You have a fantastic employee in Randy who made the experience worth every $$
Family time 5/5
Awesome time with my family at Universal Studios and Volcano Ba!!!
Terrible App 1/5
By LTB Florida
You charge a crazy amount for tickets, why can’t you get an app that works and is user friendly? Worst app I ever used. Almost makes waiting in like seem like a real option.
App glitch 1/5
By unhappily advised guest
The first time I attempted to make the purchase my account was charged then the transaction was reversed. When I called to get assistance to find out why I was told that it is impossible to find out the decline reason on universals end(I had already contacted my bank to find out if it was on their end). I was told that it is impossible to find out the decline reason because the people who can do that research do not speak with customers and the employee manager(Mike) could not take my care number to provide them with to look the decline reason up. He also said that they(the department that can look up decline reasons that does not speak with customers) could not look up the profile attached to the card to look up the card number find out why my card declined. Their only solution was to a different way of purchasing the tickets or re-download the app. I am lucky that I was able to purchase the tickets after I re-downloaded since they could offer me no help if it hadn’t. I understand that the people who assist with the transactions themselves do not speak with customers but their must be a way for the customer service center to put in a research request.
Very fun 5/5
Me and my brother had a blast at universal studios we loved rip rocket it’s totally worth it getting fast passes
This app is always updated and if you go to Universal a lot this is perfect for you.
This map app is no use. 1/5
By julie french
There is no way to map a route to anywhere. When you do a search to find how to get somewhere, it takes you to an advertisement of that location, with absolutely no directions. I gave permission for the app to know where I am, and yet that does no good if it won’t map how to get to where you want to go. It took forever to find the hidden drinking fountains. Staff is nowhere to be found to help when you’re lost, and if you miraculously find a staff member, they have no idea how to get to where you want to go. Basically, you’re on your own.
We had a great time. The staff was friendly and very accommodating. Bring the whole family.
Dishonestly expensive 2/5
A good park but everything is just insanely expensive. They take advantage of you on every corner. Also, personnel can be cold, if not rude. Disney parks are better, more friendly and customer-focused.
Greaaaaat app 5/5
So easy to understand, thank you 🙏🏻💜
Poor App Support 2/5
I’m an UOAP holder. I added my pass to my wallet in the app. When I renewed my pass, in the App it did not update. I have been to guest services showing them and emailed with no support in fixing this. The pass is now in the expired section, unable to be used. Seems like this should me such. Simple fix.
Very difficult to navigate between the map and wait times. Wait times are very inaccurate. App says 45 minutes, reality was 75 minutes.
Can we get Apple Watch support? :) 5/5
Great app, updated pretty regularly and never leaves my phone since I'm a local passholder.
I'd love to see Apple Watch functions in the future! Being able to check wait times while phone is put up or access the wallet section of the app to use your watch as your ticket/pass would be awesome!
Stop logging me out! 2/5
It keeps logging me out and I’m tired of it. Even worse I keep trying to log in and it says “it doesn’t match our records” I PAID MY TICKETS ON THE APP WOTH MY ACCOUNT. I Keep changing the password and it still always says “does not match our records.
Family Love 5/5
Ever since we got our passes we find away to get there every chance we get. ❤️❤️❤️🤘🏾 can’t wait to visit again.
Thank you 🙏🏾
Can’t clear out old tickets 3/5
The app will not you clear out tickets from the previous year. Just causes too much clutter.
IMO FALSE ADVERTISING 1/5
This app should not advertise its “virtual line” feature – or make it more explicitly clear that it is only currently available on a few not in demand rides. I would have not purchased tickets if I knew the truth about this feature.
Otherwise, the app has practically no useful features that would not be available in a brochure or map, other than the ability to buy add-ons, see wait times and to order food, which is useful enough for an app in development.
However, in my opinion, Universal should not deceive its guests by advertising this feature prominently on their website (no matter how many stars or fine print) until it is at least rolled out to a majority of rides – or at least those with the longest wait times... I wonder is universal reluctant to roll out this feature because of possible lost revenue from fast-pass sales? Fine. But at least don’t advertise it on the website.
Universal is Amazing! 5/5
We have passes for both Disney and Universal. We choose Universal over Disney! Omg! Except for a couple rides at Disney, Universal’s rides are better! The shops are wonderful! I don’t know why anyone would pick Disney over Universal! We love it! And I cant say enough about Volcano Bay! Best water park ever!!! You never have to worry about getting a seat! Plenty of seats! Beautiful!!! We love it!!!