Family Love 5/5
Ever since we got our passes we find away to get there every chance we get. ❤️❤️❤️🤘🏾 can’t wait to visit again.
Thank you 🙏🏾
Can’t clear out old tickets 3/5
The app will not you clear out tickets from the previous year. Just causes too much clutter.
IMO FALSE ADVERTISING 1/5
This app should not advertise its “virtual line” feature – or make it more explicitly clear that it is only currently available on a few not in demand rides. I would have not purchased tickets if I knew the truth about this feature.
Otherwise, the app has practically no useful features that would not be available in a brochure or map, other than the ability to buy add-ons, see wait times and to order food, which is useful enough for an app in development.
However, in my opinion, Universal should not deceive its guests by advertising this feature prominently on their website (no matter how many stars or fine print) until it is at least rolled out to a majority of rides – or at least those with the longest wait times... I wonder is universal reluctant to roll out this feature because of possible lost revenue from fast-pass sales? Fine. But at least don’t advertise it on the website.
Universal is Amazing! 5/5
We have passes for both Disney and Universal. We choose Universal over Disney! Omg! Except for a couple rides at Disney, Universal’s rides are better! The shops are wonderful! I don’t know why anyone would pick Disney over Universal! We love it! And I cant say enough about Volcano Bay! Best water park ever!!! You never have to worry about getting a seat! Plenty of seats! Beautiful!!! We love it!!!
Complete cash-grab 1/5
Just go to Disney World where you feel an actual experience.
Best place ever hands down
Hogsmede was closed when we arrived before opening and we waited over 2hours for the ride to start. It also took us 50 minutes to park and enter the park. Lots of money spend the entire morning waiting
Lo mejor que tiene orlando luego sigue animal kingdom
This App is terrible 1/5
First off people, this is not the place to review the park. This is for reviews of the app.
I would’ve assumed this app would have been up to par with Disney’s App. I don’t understand why you can’t pull up the maps of the parks and see the wait times. You have to push the ride icon to get that info which to me is a waste of time. They only allow you to sort the rides by thrill, water, 3D-4D, and kids. I want to be able to see all rides and wait times at the same time, on the same screen. Also, you cannot add or access hotel reservations. There are no hotel maps. The only thing this app is good for is buying tickets.
We are Orlando residents and frequent both Disney and Universal. We’ve stayed at most the resorts because of our Florida discount. By far, Universal is our favorite park and we know it like the back of our hands. But for people who aren’t familiar with the park, they deserve better.
Love that I can check ride times!
New Ride 5/5
We waited in line for 10 hours yesterday to ride the new Harry Potter ride, we arrived at 7:30 and left the park at 6. The ride was worth the wait it was Awesome!
Fun In Sun 5/5
By UGA Bella
My Family and I moved back to FL from TX just for the theme Parks. We love the people, the atmosphere, environment , My wife and I both serviced in the Military. And most of All, We love feeling Safe. We hope and pray that everyone have the same mind set. Vacation, Vacation and more Vacation. And relaxation
Great tool for park fun 5/5
A must have app for park pleasure .
I love this app 5/5
By ex c.
It’s so fun and organized also very nice app
Express pass 3/5
There was no process that I could see to add an express pass. If it’s there, I couldn’t find it
So Helpful 5/5
This app is awesome. Does everything that it claims to do and does it well. The map is super accurate and does a great job at helping you orient yourself/figure out where you need to go and the wait times update frequently and are also very accurate. This app made our visit to universal that much better!
So Much Fun! 5/5
This was our first visit to Universal and Islands of Adventure in Florida and we had a blast! We didn’t want to leave and we can’t wait to visit again! The Express Pass is so worth it! We didn’t have to wait in line a long time and in some instances at all:)! The Wizarding World of Harry Potter is amazing even if you are not a fan! I will miss the butter beer so much, frozen and regular:). The two best rides in my seven year old daughter’s opinion and mine is The Forbidden Journey in Hogwarts Castle and The Jurassic River Adventure! So much fun!! I can’t count how many times we rode those two! I recommend staying at a resort on site as you get free shuttle services to and from the parks! We stayed at Cabana Bay in one of their tower rooms and it was great and not as expensive as some of the other on site hotels! We will be back!
Hard to use until you understand parks 2/5
By Mariah Fan Since 90's
Using the app is way more complicated than it should be. When I was trying to find the directions on the map you have to be able to pick whether it’s the thrill ride, a 3-D ride, or a children’s ride. Some are mislabeled and you have to know that the Simpson’s Ride is a children’s ride and not a 3D ride. The Horror Make Up Show is comedy, etc. Makes sense once you’ve been to the show, but not before. Similarly you have to look up restaurants by category when all you want to know is what is close to you. Good for estimated wait times and finding a bathroom though.
By copper country lady
Easy to use and very convenient!
Maps are terrible. Will not properly add our express passes. This app needs serious attention.
The map could be more accessible, and more labels would help a lot.
App said error with no further description 1/5
Trying to add address in final step for purchase kept returning error with no explanation.
Harry Potter ride off line. 1/5
By 7;73!38,&333$ o
Harry Potter ride off line
Not satisfied with guest services 2/5
Guest services told us that we could not upgrade 2 of our 2 park 4 day tickets to 3 park prior to using them. And the same once in the tickets were used. We were not able to access our tickets through the phone app for the first 2 days. It took many calls and a lot of time to fix the issue. We were also told that our tickets could not be upgraded at Holiday Inn Club Vacations at Orange Village.
Personnel courtesy and cleanness 3/5
It’s necessary to make comparisons with the Disney Magic Experience when we talk about employees courtesy and cleanings in common areas
The best app 5/5
I love this app because let’s say we want to get on a specific ride and it has a long wait time and with this app I can see what rides I should get on instead and when to get on that ride
Best app! 5/5
Used this app daily during 4 day visit to Universal. Perfect for locating all areas in parks and CityWalk. Great descriptions.
Love the Parks. Not the App! 2/5
The app was hard to navigate, if you weren’t directly in the parks. Also, when looking for dining. Many of the restaurants didn’t have menus. I wanted to check foods and make reservations. Nope. Gotta call.
Crowded, hot and 1/2 the park under construction 2/5
As the title says 1/2 the park is out of commission. Lines longgggg, try the beach instead and say a fortune and your sanity
Pretty awesome! 3/5
This review is for the app. Not the park.
PLEASE ADD a height requirement category. Instead of having to click each ride for the heights. Rather one page with every height requirement, able to sort by smallest to tallest, etc.
Dia de la madre 5/5
Inolvidable seguro q regresare con toda mi familia y si mis amistades quieren también 😊😊😊😊😊😊😊
Titles of sections of the park 3/5
By add feature
Can you label on the map the section of the park? Also get directions to next attraction. Thanks!
Pretty decent. 4/5
By A. Busy Mom
This app is easy to use and right on track with the wait times for the rides and attractions. It would have been great if the app actually utilized the Notifications as we lost out on one evening in the parks because they closed 3 hours early. I checked notifications several times and even hunted down what event caused the closure, EVEN Universal’s website didn’t have a date noted for the event that we discovered was the reason. It would also be SUPER helpful if app users to post notifications - like tonight would have been great to know that the Spider Man ride was down and they didn’t know when it would be up and running. We discovered that it was a faulty car which was stuck on the track near the end (we saw it as we left without going on the ride). Other than that the app was great to use.
Great app 5/5
By cancer Warrior Joy
This app is very helpful. My child is in a wheelchair and it helped us plan better.
Broken Rides 2/5
By Colorado Kevin
We spent $119 ea for the Express Pass and some of the rides were broken and shut down. This ain’t no Disney World.
Stuck on two rides 1/5
By mikey mass
I’m writing this from Men In Black as I am stuck on our 2nd ride of the day. Not only is the ride stuck but we can easily get off and walk out but are forced to sit here for no reason. Spent a lot of money for entrance and express pass and now losing precious hours stuck on another ride. This is very disappointing and frustrating.
Excellent but could be improved 4/5
One feature they should add is the ability to filter by meal type; breakfast, lunch or dinner. A number of restaurants aren’t open for dinner which can be frustrating when trying to plan.
Very Good 5/5
Impressive app. Please add the ability to add your annual pass so you can use it for admission and for food discounts. Adding Apple Pay to the app would also make it faster and easier to make purchases. Thanks.
Nightmare for users 1/5
Please see the Disney app for user friendliness. Your app is terrible- cannot book restaurants, waiting times don’t update- not accurate
I Krystal Ferguson always enjoy the theme parks with my Daughter Zaria Ferguson everytime visit Orlando we have a great at the theme park I can wait to for her 12th birthday in June she will be so surprise.
Volcano Bay 5/5
By new england mom
Having the best day ever! Just came from Disney and this hands down is better than their water parks. The rapid non lazy river while you wIt for rides had us cracking u the whole time. The food although a bit pricey was excellent and our drinks superb! We are definitely coming back!
Location function not working 2/5
Completely unable to use the app to find anything - including our current location. We ended up using only the paper map. Occasionally, the location marker would be precise, only to stop tracking at some random spot.
This could (and should) be a valuable tool for navigating the parks, but it’s truly non-functional for anything except a very basic overview of the park.
I love being able to watch wait times to plan my paths around wait times without a fast pass
Must have app for vacations to the resort. 5/5
Can’t really complain everything is very easy to understand and all expected features are there and then sum. Nicely done. But I don’t believe there is a way to order an entire vacation package in app tho... other than that this app is a must have for anyone visiting this resort.
Not friendly 1/5
By Zack the savage your boy
Working this app is hard, should be easier on the assignment page
New and Easy 5/5
By Butter Burns
Easy to create an account and save.
By are you serios right biw
We r planning our trip today and I have all my info for it
I just love how when I post a comment the App Store thanks me for it. It gives me great confidence to write more!!!
But another thing I wish they would add is a friend tracker so you can send ur kids on rides and know oh my kids are on the spider man ride or on the Harry Potter ride. Plz try to add that somewhere!!!
Site is not connecting to the website 3/5
I was able to register with the same details/information I provided to the website
It is not cool