By apple views9999
Love the app. Not being sarcastic.
Lines too long 1/5
Too many people to crowded lines for everything
Map - Not too detailed 3/5
I was looking for specific item (on the map and it’s too vague.
Annual Pass Passbook Support 3/5
By Jason Klepper
Make this happen. I feel like you guys are years behind in your ticketing/gateway system. I would love to be able to buy and renew passes from the app and just show my phone at the gate and or food/stores for discounts.
Can’t uninstall 1/5
By orion cyber security
It was good for the one day I was at Universal Studios and now I cannot delete it off my phone
No Member Account Option 3/5
By Hay Day Love Bug
It would be a million times better if there was a membership feature which contained your pass for easy availability, account updates and other membership info. To be honest it’s quiet surprising and disappointing that it’s not available. We have various memberships to much, much smaller venues and they even offer member apps for easy barcode scanning upon entrance (in addition to ID at some).
Loving it!! 4/5
We took a family trip this weekend with the whole family(8) Best time ever!! Loved the Harry Potter attractions, and the ride was awesome rode it twice lol. And glad we upgraded to the year pass definitely will be going back. Can’t wait for the Jurassic Park attraction!
App adjustments 5/5
You guys should add the weather !!!
Everything is over inflated 1/5
The service is awful, the workers are rude and Everything is expensive. With the type of Money they charge, they should be providing world class service. All they want is to take your Money!
I went with some friends without the wife and I ended up purchasing the season pass, I told my wife how awesome it was and she went with me and ended up getting the pass also. We’ve been back at least 10 times since and are going again on January 29th, I can’t wait!!!
Was amazing had no problems whatsoever and it was very fun! The app was great and helped us out so much by showing where all the rides and bathrooms were, definitely coming back again!
Compared to Disney ... 2/5
It’s a mess. On the Itinerary portion of the app, nothing I create saves when I rearrange my schedule. Often it duplicates the ride/show/shop in the list, forcing my to delete. The maps are posted by ride and unclear, so that planning is a guessing game.
The best part of the app is the wait times.
Itinerary Order doesnt stay put!! 2/5
Sort of ruins the schedule streamline if the prder pf items on my itinerary keeps going back to default. FIX!
Make this a real iPad app 1/5
1. Make this actually usable on iPad.
2. Let me buy tickets and use them from the app. None of the print at home stuff.
Long wait 3/5
Park was fine but I’m not game for long waits, personally, so just not worth it for me.
First time here 2/5
Poor line control for rides and food. One restaurant literally out of hot food at 2:00. Sandwiches only and few at that
Universal Studios 5/5
This is a great app.
Poor designed app 2/5
This app is not very intuitive. Doesn’t show you where you are in the park. While looking for dinning facilities the menus only give you generic information. Example “peanut free options”. All important for those with allergies but I would also like a list of what they serve.
App Universal 5/5
By La feliz Mami 😘
Universalmente conveniente el utilizar esta herramienta para planear la visita con mi familia!! Me encanta saber toda la información y tiempos de espera, entre muchas otras cosas! 😃👏👌👍
More than I expected, and yet could be so much more! 5/5
I was amazed by the full scene themes of every attraction and performance great job in doing so, but I feel some theatrical screen lines could be added to the hogshead eating areas alongside the theme music as well as more cast and characters to the theme park and overall for my first visit it was awesome and will definitely be going again thank you!
Map is OK, the rest is worse than worthless 1/5
The wait times posted on the app are always wrong.
This is the worst theme park app. It doesn’t tell you where you are or how to get anywhere. Worthless.
App review 5/5
This really helped me plan my birthday party!
It is very helpful through the park. It gives very accurate wait times and is a great app. It actually helped me when I went to Halloween Horror Nights this year! I would recommend this app to anyone going to universal.
Wrong state 1/5
I’m in universal Orlando trying to get wait times so I downloaded this app and it’s not for the right park
Not intuitive 2/5
By Mom and D
The map is not intuitive. Search does not find key attractions.
Me encanta 4/5
Sólo falta que este en español
Halloween terror 1/5
If you don’t mind walking all day this is the place for you.
The scariest of all mazes is the line maze itself. The lines are never ending and wrap around each other several of times and when you finally enter what you think would be the most exciting thing ever considering it is Universal Studios, you are completely let down. I recommend going to watch a scary movie and dinner afterwards with the family. Beware Beware Beware I repeat stay home and save your money. This was a huge let down.
Loss Prevention Racial Profiling 1/5
By Mr. Straight-Up
Your so-called loss prevention is worse than the Police when it comes to racial profiling. I was followed up and down the stores by “undercover” loss prevention. Made me and my family feel very uncomfortable. When I brought this issue to Customer Relations they apologized and handed us a couple of front of the line tickets. Not good enough. Very disappointed. As if that was suppose to make up for our inconvenience. Nothing like the subpar service from Universal. I knew there was a legitimate reason why my family and I enjoy all our visits to Disneyland a lot more then any other theme park.
Over priced items 2/5
By Juan 702
Everything is seriously over priced!!
Can’t believe I paid 15 dollars for a burger and 10 fries plus 3 dollars for 1 drink and can’t even get a lid or a refill! Also waited 25min for 2 burgers (krusty burger) This place makes a ton of money and can afford one stupid refill. I’m glad my annual pass it’s almos expired because it’s insane all this prices. I will definitely take my business elsewhere in California. I drive for 4-5hr to this? Forget it..
Also your system on the tickets to hand out peoples food it’s a joke! Guy gets confused with all the tickets. You guys should get a better system with the money you saved with all the refills and lids you do not give!
Worst park entrance experience 1/5
Unorganized entrance with thousands of people in front of us. Some man screaming on an intercom trying to direct people. This was the most stressful experience trying just to get in. Three out of five of our party were given their fast passes two of us were directed to the box office where there was another hundred people in line. I had to cut the line and luckily one of the attendants printed our passes. Apparently they had a “ systemic failure” and boy was this a failure. We have tickets to fright night this evening and I’m already dreading coming back.
Map of my itinerary 2/5
By Mama Rosanna
It would be great if my itinerary could show on the map... maybe it can I just figured out how so we don’t end up running from one side of the park to another without having to edit.
Don’t believe the wait times 1/5
By Under A Black Flag
Over all usability of the app is fine. Though having the menus on restaurants would be nice. The worst part is the wait times listed on the app. We got on a line that said it was a 45 minute wait (the sign at the ride said the same thing) and ended up waiting in line for over and hour and a half.
Nah fam 1/5
This is horrible I can’t find anything that has to do with horror nights
Silver season pass family experience 2018 4/5
We love Universal. But there have been a few things mags that were inconvenient about the passes.
It has been somewhat of an inconvenience to schedule at times with black out dates. Particularly having all of July and half of August blocked out. (My only summer vacation time.) and now with 3 Saturday’s in October blocked out when we really wanted to add horror night. Only other difficulty is my size. I’m a large woman and there are 3-4 rides I can’t ride including the 3 new rides in The Harry Potter area. Being new it would have been nice to consider larger people. And it’s a bit embarrassing to try your sample seats right out on display for everyone to watch you fail at closing the security bars. I understand you want people to see so they don’t waste their time in line, but there could be an example and perhaps have the actual practice seat around a screen of some sort. It’s a bit humiliating and shamming.
One and done! 1/5
By gary gnuu
Never coming back here again. Got put together on my online purchase. I have no idea what the heck they are referring to but I bought upgraded tickets off there crap of a website to get in early and have express line. Not the case. Bait and switch. No early entry even though receipt and website say as much. Manager about the front gate was absolutely no help. Kept going in circles. Seriously got put together on these tickets. $450 later I don’t matter. I won’t drop names on managers as they need a job like everyone else but uvs needs to knock this crap off. 14yr old son is really bummed as is my wife and I. One and done. To many other Halloween events. Next step remove self from emails and mailing list.
Universal Hollywood 5/5
LOVE this park! The rides are fun, shows are entertaining, park is clean and staff is friendly and helpful which is huge.
The app is great - line times, up to the minute ride/show info, food, etc. def recommend!
No pone la hora 1/5
Muestra los shows qué hay pero no dice la hora en la que son
The best place for entertainment 5/5
By Tram & Special Effects Fan
Universal Studios is an awesome place to visit. The attractions, rides and shows are above all the other amusement parks. Halloween Horror is better and better each year. Hopefully they will have the New Years Eve celebration like last year. Universal Studios is by far the place to go in Southern California.
4 straight years with front of the line passes 1/5
By Team Adam94
I can not believe that each year universal charges more each year for express passes. This year they decided to take away the passes WITH lanyards and instead give you a paper ticket that you have to find to use at each attraction. It was a hassle to keep digging in your pockets to find this flimsy piece of paper. Since I was in a bigger group, there was at least one person that had to check multiple locations to find the tickets! It was annoying! It was a relief to leave and not have to worry about misplacing the little piece of paper. What a joke! We were really upset when we priced lanyards and they started at $10 and after spending 180 for tickets for 5 people ... we really felt another $50 was ridiculous next year we might try knotts or Queen Mary!
Wonderful App 5/5
Informs you about all information possible love this App
By hamilton !!
I went yesterday beacause I have season passes! It is amazing !!!
Universal studios Hollywood apps 5/5
By Juliet Orozco.
I like universal studios Hollywood apps because it shows you everything on the universal studios apps and the time and maps 🗺 too.
Not good enough 1/5
I don’t like the app... it doesn’t do much... I wanted to link my pass like I do with my Disneyland pass but this app doesn’t have that option.. and I can’t view the menus or the prices of foods it just shows me the locations... universal take a page from the Disneyland app and make the app better...
Muy buen Evento 5/5
Todo me párese increíble
Studio Tour was not good 4/5
I really looked forward to the Studio Tour but was unable to clearly hear our tour guide C.J. for almost the entire tour unless we were at a complete stop. I mentioned to her 3 times during tour that we couldn’t hear her but there was very little acknowledgement of the problem. I would’ve rather not had her speak at all and just read subtitles on the video screen, especially during the 50% volume reduction areas during which we could hardly even hear her talking at all. I told the bus driver Rob afterwards that the speaker system was horrible. We are going to try the studio tour one more time today to see if it improves w/ a different guide.
Great app just needs annual pass linked option for pass members 5/5
I LOVE this pass but what will make it even more enjoyable will be a feature that can let us the annual pass holders have an option to link our pass or make an account as of what the Disney app has so that we can just have it linked to our phone Incase we might of misplaced our pass or something.
Wait times are not correct said it closed at 10 when it really closed at 9. People are rude here (not workers). Over it