Universal studios😘❤️ 5/5
I love it 5/5
By a lady keeps learning
I love it
But you have 2/5
By jayden flores
Please give me your address please
Itinerary is broken 2/5
Mostly ok, but when adding attractions to your itinerary, if you try to reorder them it does not save the order that you put them in.
The Safari ViewController keeps refreshing while typing information 1/5
The Safari ViewController keeps refreshing while typing information
Not impressed 1/5
Itinerary is worthless, can’t view all the rides. There’s a lot of potential but it needs to function appropriately to be useful.
Its the best app ever. Thank you. You currd my depression :() 5/5
isjjsThank you very much universal studios hollywood. You are god.
Good potential... 3/5
But unfortunately the waiting time didn’t work the day we went to the park. A bit unfortunate because that’s one of the area of the app that helps.
Must have app! 5/5
Makes navigating Universal fun! I love the bathroom button, so thoughtful! This app rocks!
Universal studio experience 5/5
I loved everything ❤️
Universal Studios Hollywood App Review 5/5
This app is very easy to use. Up to date showtimes, has an alarm for you to use to set a set a reminder to start walking to the show 20 or 15 minutes prior to the showtime. You can also set an alarm for when a ride wait time dips to your desired wait time. Jurassic World and Harry Potter and The Forbidden Journey can have a wait time in the 90 minutes range so just set an alarm for when the wait time goes down to 30. This app is very helpful. As a platinum pass holder, it helps me plan my day accordingly without having to wait for hours and hours for a ride because the app will tell me when it dips down to 20 minutes from a 110 minute wait. If you’re a pass holder or just going for the day, use this app! I know you will find this app helpful! (it also has the tour times for Mandarin and Spanish)
They charge you twice on Halloween
U me versus ALL 5/5
u need me to verse it all
Wasted 90 minutes 1/5
Harry Potter had mechanical failure just as we were about to get on.
Surprisingly well designed 5/5
Great UI and UX - a pleasure to use.
Would be nice to be able to put my tickets on the app. Universal Studios will always be late to the party.
Super helpful when it works! 4/5
But when wait times are not updated and virtual line features aren’t working the app is only useful for finding your current location on a map. Please fix this feature and make pass pricing more clear.
You need to add:
Ticket app for season pass
It’s so much easier to use the app.
Waste of time 1/5
It not worth downloading of guys app
TO ONLY SHOW TIMES I just ur free paper map save memories an battery’s on my phone
It can’t pre ordered food or have my season pass on the app can’t Reserve any show times
Handicap reserves rides other theme parks app are 10 time better
Bare minimum for a park app 2/5
It shows wait times completely fine and is the one good thing the app is used for. The map is sort of confusing. There are no labels when you’re trying to navigate thus making it a bit harder to figure out where you are.
The most annoying thing is that no where on the app or website shows the menus of the food establishments. It only gives a brief view of what it is so you HAVE to walk to the restaurant and stare at the menu to see if it’s going to be to your preferences. It’s very inconvenient if you’re trying to plan your visit while in line or beforehand.
The app itself feels outdated and uncared for.
Cannot connect my pass (unlike Disneyland) so I am forced to carry around a paper pass which might get lost or damaged. The only good thing is to check wait times.
The best 5/5
By emptynester mom
I am an empty nester starting this summers so I went alone to park the app helped so much finding my way and knowing timing rides was great I felt like I had a buddy on my phone guiding me around
Update the Map 4/5
It is embarrassing that the map hasn’t been updated in the last two years. No Animation Studio Store, still shows the old Shrek Castle facade, no updates Jurassic World, and more.
I don’t get it.
App improvements 4/5
You guys should update the app to allow you to add your season pass to the app.
Universal studios 4/5
By Jeffrey fife
It is a great place and app keep up the good work
Needs better map and directions 4/5
The app needs turn by turn walking directions to get from one attraction to another
Amazing rides and amazing prices and customer service I will definitely go again and they had great food and deals definitely you should go to universal studios
Very Helpful App!😁 5/5
The Universal Studios App is very helpful and really easy to use. It’s so easy to navigate and includes many helpful things like adding an alert when a ride has a shorter wait time. I’ve had nothing but good experience with this app and its definitely more reliable than the Disneyland app. 10 out of 10 recommend!!😁
Website doesn’t provide ticket discount details 2/5
Website should inform that CA resident discount is only available online. And wait time for electronic ticket is 1/2 hour. Lots of ppl online with printed electronic tickets couldn’t get in. They were turned away from the entrance to go back to the booth. Lots of ppl confused and upset.
VIP Experience!! 5/5
By Family from Ohio
The VIP Experience was amazing! Glad we made the decision to do it. We didn’t wait for any rides and with Jurassic World at over 3hrs that was great. Cara, our tour guide made the day for us and our daughter!!
Great time 4/5
My family and I had a wonderful time at Universal Studios, it’s truly an amazing place. We loved the rides and also enjoyed meeting the celebrity impersonators throughout the park. We only wish something could be done about the wait on the long lines. The two hour wait for the Jurassic World ride was excessive not to mention that you’re on your feet the entire time, maybe if seating was provided it would make the wait less taxing. Overall, we all had a very good time.
Show times 5/5
By Mark 11:22
Awesome love it great way to play our day. Thank you
Too crowded! 1/5
By Max sweeney is cool
The wait for each ride is too long. The express tickets are too expensive. $150 per person!!!!!
Not enough shaded resting areas.
Not a pleasant experience.
Worst Experience Ever! 1/5
Everything takes way too long...can’t even easily upgrade tickets. Won’t be back. Terrible and sad experience.
Rides wait times are ridiculous and always one is not working! Not worth it.
Definitely worth EVERYTHING 5/5
By Confused Imagination
Let me start with the first impression. Wow, just wow. Once you walk in through the huge arch it’s like wOw. You can hit the whole park in one day! (it kind of depends on the wait times) Next, the rides. The new Jurassic World ride is absolutely amazing very life like and surprising as well! The average wait time is about 120 minutes. All the other rides are amazing too! I definitely recommend Transformers, Harry Potter- The Forbidden Journey, The Simpsons Ride, Despicable Me for daredevil riders. Lastly, the shops and restaurants/food stops. All of the ones we went to were aMaZiNg! No matter where you go the food will be worth it!! Overall I had an absolute blast at this new updated theme park!
This is the best. 5/5
By Kylie Yang
Thank you for creating universal studies
Checking times 4/5
Super good for checking times and checking if rides are closed or not. Good job
This is a really good app 5/5
This app actually update that time to stand by in each rides those people that said this app doesn’t show where you are in the park it is wrong cuz they are stupid and never pay attention to the request that the app ask you to let the app navigates you in the park . The rides are sometimes broken but why do you blame it on the app the app didn’t do anything wrong if you want to write a 1 star feed back on this good app please think is it legit or not because you can’t blame everything on the app.
Best place ever 5/5
Don't use for wait times 1/5
By Crossword noob
Downloaded this for the wait times at universal. This is widly inaccurate wait times that it's unusual. Was told minion ride on the app is 15 mins, but when we got here it was 65 mins. Was told on the app that the transformer ride was 15 mins, great headed over there. Found out it's 120in wait...how do you grossly underestimate the time this badly?
Harry Potter 5/5
My kid loved the Harry Potter attractions!
Expensive and Boring 1/5
Ordered a beer and a cocktail at Moe’s...$33.00 with tip!!
Could not ride on Harry Potter Ride because I couldn’t fit in ride seat.Problem was they didn’t have a test seat until I had already stood in line for an hour!Have the test seat outside the ride!
The other Harry Potter ride was a small roller coaster you could find at any county fair...I expected much more for the money!
Everything else was a lot of 3D VR stuff you could find at any arcade!
$7.00 for an ice cream cone...$7.00 for a Butterbeer(ginger ale).Crazy,expensive prices everywhere!
We drove 6 hours to LA and back for nothing!Never again!
Broken Rides 1/5
By Broken Rides
We must have had the worst luck when visiting Universal Studios Hollywood. Luckily we didn’t purchase the 2 additional passes for the remaining two members in our family like we had intended or we would have been really disappointed. In June 21 my son rode the Transformers ride and after waiting what seemed like forever, Waite was 45 min, there were technical difficulties and he didn’t get the full experience. I asked if they gave him a fast pass or something so he could ride again once it was fixed, but he said no. Next, on June 23, while riding the Studio Tour, the Jurassic portion he technical difficulties and this portion of the tour was skipped. I was soooo bummed because I was able to get the full experience on the 21 and was sooo sad he missed out. Again we didn’t receive fast pass to have the opportunity to view the ride again once fixed. Lastly, while riding the Mummy my family had to be helped out because the ride broke down. Luckily we had finished the ride and it didn’t totally ruin the experience. However all these technical difficulties kinda makes you wonder. I mean you pay over six hundred to into a park and you’re still short a couple passes but decide to make the best out of and I just feel ripped off.
Very good 5/5
Annual Pass Passbook Support 3/5
By Jason Klepper
Make this happen. I feel like you guys are years behind in your ticketing/gateway system. I would love to be able to buy and renew passes from the app and just show my phone at the gate and or food/stores for discounts.