Amazing app 5/5
Universal studios app is an amazing app you get how much the wait time is for rides and it will tell you if it is in the upper lot or lower lot! It also tells you if a ride is closed it even tells you we’re the ride is!
Changes to the itinerary do now work 2/5
When you change the order of events or mark some of them as completed, then click “done” - all the changes are lost
Algo impresionante me encanto ir
Food was terrible 2/5
Food was terrible!
So impressed 5/5
We have always been frequent CA theme park goers and I was so impressed by our recent visit to universal studios. We visited Disney and here and all of us agreed that we had a much more enjoyable time at Universal. The workers were fun and engaging, the wait times were minimal and our day was just more relaxed. The workers make a huge difference. They talked and joked with the kids, they smiled and really seemed to enjoy being there much more than we saw at the other parks. Great job Universal. Thank you for making it fun again. We already want to come back.
Not so friendly and not so helpful 2/5
Not very user friendly more information or help would be appreciated to be able to schedule and visit more rides during the day according to what rides guest chooses.
Needs more small child attractions 2/5
My kid could not ride almost anything. No water fountains or enough siting areas with shadow.
Not really worth it .
Shiela F RN 5/5
By Shiela F RN
Fun fun fun will always comeback and enjoy!
Rides are so slow 1/5
Paid for fast pass and rides keep breaking down
Compre un pase anual para entrar dos días y resulta que solo dejan usarlo para una vez esto es una estafa estudio Universal es una basura!
This App Could be Better 3/5
By Don't need a gd nickname
Honestly, where their competitor (the one that uses a mouse) is beating this app and this park is though mobile food ordering and scan and go for souvenirs. I recently visited Universal Studios in Hollywood and had to stand for a long time, in a long line just to place an order for food. At their competitor’s theme park, I was able to use their app place the location and time I wanted my food order then show up, show the attendant my confirmation number and walk away with my order without standing in line. Then at their souvenir shop I was able to scan the items I intended to purchase and then purchase the items all in my app and verify with the door attendant I was leaving with my purchases. I really hope Universal looks into mobile food ordering in the future… seeing as being in California and not doing this puts you way behind the times.
I hate nbc 1/5
By Priminal Prime
Stay away from me
I love it 5/5
It’s so fun here try jurassic World the ride
Poor user experience 1/5
UX based on the company instead of on the user. Park info is displayed after 4 clicks when is the most demanded info. When you buy the ticket through a travel agency it’s impossible to link the tickets. Customer journey in the app and also in the park and games is awful. First and last time in the parks!
Can’t even create an account 1/5
Can’t create an account through the app and there’s no explanation for why. Just a message saying can’t create your account at this time please retry. Over and over again. Super annoying.
Fun Day!! 5/5
We had an awesome day. Celebrating my daughter’s birthday 🎉!! She had so much fun at Universal Studios!! Very good day!! And very recommended!! Thank you 👍🏻
Cool app 5/5
By Yashas is cool boi
Crappy website. 1/5
It won't load to let me purchase the tickets. It says 403 forbidden I've tried it 2 days in a row now and I sat on the phone for 3 hours yesterday trying to get the guy to understand what I wanted and he couldn't comprehend it.
What Happened? 1/5
By Dory Ann 22
Although I have 5G I can’t see wait times or see what time a show starts. A printed schedule option would be nice.
Super buggy 1/5
Too many errors. Might as well just ditch the app if it’s not going to function properly.
For all Autistic Familys 5/5
By In love76
My son is autistic and the accommodations of the assistance pass has changed my son’s experience. We are so thankful for the park staff, and universal studios , this pass allows us to attend the park 4 times a week, I notice staff is begging to recognize us by name…. Universal Rocks!!!!
Can’t see my location 1/5
I don’t like how some of the rides require a reservation just to ride it. Especially for annual Gold Pass holders. It seems like a waste of money then if we can’t ride the rides.
Super Helpful 5/5
So glad we downloaded this app. My family and I just purchased the Silver Season Pass and the app has been so helpful!
No membership 1/5
Drives u crazy to start a membership. Just want the map for now
Not accurate 3/5
By Hate the wait times 007
Wait times were not very accurate
Good app 5/5
By s c o t t c h
There was a lot of thought out into this app. The creators did a great job! Well thought out.
It’s nice to be back!!! 5/5
By Del Bosqueed
Day at Universal Studios Hollywood 5/5
By sean's iphone two
Apple Wallet Access 5/5
The annual pass or ticket should be available for access thru apple wallet. Please add this feature for your future updates. Thanks
Awesome Park 5/5
By Nickname 320
This park is the best in the world👌🙃🥰😍
Fixed with updates. 5/5
Was able to fix issues with an update. Looks good!
Your lines are to long
Universal studios app 5/5
By kick bixser
I really like it it’s helpful and easy to access
By Mr. Lightning726
Nice and clean but small need to upgrade or expand more faster ! 💵👍🏽😎
Wait times are WRONG!!!! 1/5
The waitimes were basically misinformation. It said 30 minutes and the actual weight time was 159 minutes for a six minute ride. Escape from Gringas. I will never trust this app again
Done with this app 1/5
Hard to understand this app and very confusing. Does not even have all the rides !
Helpful in Park 3/5
Just got back from day at the park. App was helpful for finding show times and wait times. Map is very accurate and good for finding anything your looking for. What didn’t work was the wi-fi connection in park. Wouldn’t accept my email address as valid even after opting to receive ads. The one other thing I wished had work was scanning your tickets to the apps wallet. I was able to upload tickets to app but a QR code is not shown in app so you still have to use the code from your email pdf or printed tix. Making the wallet a waste of space. Overall app is worth getting and using during your trip.
Entry is whack! 2/5
We were never told that we needed to bring back the little paper card with us along with our thumbprint. Then our email confirmation was also not enough. Geez universal get with it and put our passes on the app
Amazing 😌 5/5
By sasha d 😊
This app is amazing it tells you every thing you need to know!😁
Terrible layout 1/5
Won’t let me sign in. Layout of this app is terrible. Only reason I have it is so I don’t have to carry my pass around but what’s the point if I can’t sign in??
Issue linking tickets 1/5
By Court loves it
We purchased tickets in December for an upcoming trip in March. The app won’t let us link the tickets and tells us to contact Guest Services. Please fix this bug!
Orlando? Hollywood? 2/5
By D. Meves
Please make these apps more descriptive. I spent time downloading and creating accounts for the WRONG PARK.
Spell it out. Make it clear.
Can’t sync my existing tickets? Only buy more. That’s not good.
Not user friendly 2/5
This app lacks a lot of functionality. It’s impossible to find a specific location. Not helpful when used for help around the park. Needs a lot of UI improvements.