Best universal studios I EVER BEEN TO 5/5
Universal has all kind of rides like minions 3d
and transformers 3d also they have meet and greets
Even Harry Potter has his own land even minions called super silly fun
They should make a grinch ride if they can
Also they have food and the Simpsons who doesn’t like the simpsons even have their own land and that’s what I want to say thank you universal studios Hollywood for letting me be here
Wish I hadn’t come 2/5
By Pepe the dog
Badly run compared to Disneyland. Looks like an outlet mall instead of a theme park. An outlet would have more plants.
so good^ ^ 5/5
By 난 레쓰비
Easy and good to use!
i like looking at the menu
It so fun at universal studios Hollywood 5/5
Have good food
By Lucio Ramirez
It’s easy to understand but hard to navigate 4/5
I can tell where everything thing is but it’s not the easiest to navigate through though.
No location 1/5
Have no idea where I’m going I can not see my location
Poor Icon Symbols 1/5
By CoolNoob 103
Icons in app are confusing. There are two different icons for the “rides”. One looks like an amusement park “car”, and the other looks like a “restroom” symbol. I think it is supposed to be an adult holding hands with a child, but it looks like a restroom sign. Dear Universal, please standardize the “ride” symbols to look more like a RIDE. Overall, the app is not super user friendly.
Omg love this 5/5
This is super helpful if you ever go to universal studios I use it every time I go and exciting to know what’s open and not and it’s also exciting to know the wait times to see if you’re going to go to the ride or not. So thanks you!!
By Jacklyn Garcia
This app is super useful for me to access my tickets, map, etc.
Horrible map 1/5
By cool shooter 34
Where are things? Where am I in relation to things???
By takavaha levatau
Just perfect my family are having a blast
A great place to have fun 5/5
The cast members are great, they show the up most respect and kindness to my special needs children. I can’t handle large and never had a problem at Universal Studios, CA.
Prices for a season pass are very economical for a family.
love this app 🏻 5/5
this app is very helpful, i went for my first time in march and i would continuously look back to see the wait times and when show times were. my family use it all the time when we are at universal studios. this is very helpful and i would recommend it for anyone how doesn’t want to walk to the other side of the park until you know how long you have to wait. it only takes a few seconds to look and you can make a list to see what you have and haven’t done. i love this app a lot and i think you should use it too 🏻
Can’t unsubscribe— map is unuseful 1/5
You’ll emails long after your trip ends because “unsubscribe“ doesn’t work.
There is no labeling on the maps so it’s impossible to tell how to actually navigate to the next target or bathroom.
I didn’t use the app at all but gave away my data. Bummed.
Disneyland better 1/5
Your app is so much fun to do with the info on my iPhone I want you too have fun using your own info 5/5
It’s so fun
Not User Friendly 1/5
By Tabitha W
It is incredibly hard using this app to buy tickets. App keeps giving me 403 forbidden message. Very frustrating.
Ripped off! 1/5
I bought a ticket and paid through PayPal but never got my ticket
Behind the times… 1/5
Wanted to buy tix the night before. App doesn’t accept apple pay and doesn’t allow for tix to be added to digital wallet. Seriously?
This app is great only one negative 4/5
By @sibling gamersYt
Ok so this app is amazing if you do go to universal studios this app is really helpful the only negative is maybe some updates I’d love to see like. Video of the ride or even some pictures other then that this app is great
Really say app to use
Map is very bad and poor. you should put the names to know what is this
It tells you a lot of info about the place 5/5
By Whip up
It a good app
By bro nada
Very confusing map , could not understand for nada
Not user friendly for pass holders 2/5
By An iPad novice
Difficult to find out what benefits you get from your membership - refers you to email or physical
Last time I used the app in the park, the wait times weren’t accurate.
Best Park in CA 5/5
Absolutely love Universal Studios Hollywood!!! Many rides are simulated (Minions, Simpson’s, Transformers and half of Harry Potter). Sometimes simulation makes me feel nauseas but I’m ok on the minions and transformers and if I close my eyes at the beginning of the Simpson’s I’m ok for the rest of the ride. The Minions ride is adorable. It’s one of my favorites! The Transormers ride is a blast. If you dig Transformers don’t miss it! Harry Potter is an unusual ride. Your seats are on a mechanical arm that moves you up down and all around (in a mellow way, it’s a tame ride). The inside of the castle is cool to see and it’s a def must on your list of things to do if you like Harry Potter. Jurassic Park has re-opened and much of the ride is new. They did a great job! It’s a boat ride with a fun drop at the end. You WILL get wet. Sit in the front on the sides of you want to get soaked. The Mummy is my favorite! It’s a traditional indoor roller coaster with fun surprises. It’s fast and the only bummer is it’s over pretty quickly but I love it!!! Flight of the Hippogryph (sp?) is also a traditional roller coaster in Harry Potter World. Fun for all, mainly younger kids. The Bug ride in the Minion World. That’s the only one my preschooler can go on so far. Bugs go up and down, very cute. Walking Dead walk though. I LOVE Halloween. So, of course I enjoy this one. Lots of zombies and blood. Good times. The Studio Tour is the most special experience at Universal Studios Hollywood. You can have fun at any theme park but you can’t go behind the scenes for over an hour and see where some of your favorite movies are made, tv shows are being filmed, actors are working everyday. If you like entertainment/movies, etc. do not miss this ride. You’ll here interesting facts about US and the movies, you’ll see so much and there’s 3 awesome rides during the ride. 2 are simulated and don’t bother me a bit motion wise. May fav, King Kong. Arguably the best thing in the park. It’s awesome! You will not want to miss the Studio Tour. It’s also relaxing to sit down for a while after you’ve been walking all day. Coming soon (summer 2020 I think?) Secret Life of Pets ride. Can’t wait for this one. Love the movie. The shows: Special Effects is cool. Saw it once, no need to again but it was cool. If you had to skip one, this would be it. Animal Actors is well done and you meet famous animals used in big movies. It’s such a cute show. If you dig animals, def see it. You can meet the animals after! WaterWorld is a must see!!! This show is at the top of the list. Jam packed with famous stunt men/woman, exciting plot, lots of fire and explosions and funny too! Sit in the soak zone or too close to it and you’ll get wet. It’s truly incredible to see the actors at work. I’ve seen it soooo many times and I’m still in awe every time I see it. Best food: Minion World Gru’s Cafe, Taco Truck in Simpson’s World and the best, Harry Potter. The Feast is outstanding. Just a mention for Horror Nights. If you like Halloween and being scared, it’s the best. I get one free entry with my pass on a certain date but I always end up buying tickets and going once or twice more. It’s that good. Also, they started offering marathons. We did the Minion run, lots of fun! You get to run through the back lot and take pics, etc. One more important thing, their customer service is the absolute best in Southern California. This is why I only get season passes to this park. If you have any issues come up that you need help with, please see guest services. These people make everything better. They are wonderful. You just don’t get that at Disneyland, Magic Mountain, etc. In fact, I’ve had the worst treatment at those places unfortunately. (Just to clarify, Disney World in Orlando is awesome. Totally different costumer service. Just comparing to Southern Cali here). The park is clean, fun and you’ll walk away with memories for a lifetime (We are headed there this weekend with visitors from NY). Hope you enjoy it as much as I do with my friends and family!
Amazing app 5/5
Universal studios app is an amazing app you get how much the wait time is for rides and it will tell you if it is in the upper lot or lower lot! It also tells you if a ride is closed it even tells you we’re the ride is!
Changes to the itinerary do now work 2/5
When you change the order of events or mark some of them as completed, then click “done” - all the changes are lost
Algo impresionante me encanto ir
Food was terrible 2/5
Food was terrible!
So impressed 5/5
We have always been frequent CA theme park goers and I was so impressed by our recent visit to universal studios. We visited Disney and here and all of us agreed that we had a much more enjoyable time at Universal. The workers were fun and engaging, the wait times were minimal and our day was just more relaxed. The workers make a huge difference. They talked and joked with the kids, they smiled and really seemed to enjoy being there much more than we saw at the other parks. Great job Universal. Thank you for making it fun again. We already want to come back.
Not so friendly and not so helpful 2/5
Not very user friendly more information or help would be appreciated to be able to schedule and visit more rides during the day according to what rides guest chooses.
Needs more small child attractions 2/5
My kid could not ride almost anything. No water fountains or enough siting areas with shadow.
Not really worth it .
Shiela F RN 5/5
By Shiela F RN
Fun fun fun will always comeback and enjoy!
Rides are so slow 1/5
Paid for fast pass and rides keep breaking down
Compre un pase anual para entrar dos días y resulta que solo dejan usarlo para una vez esto es una estafa estudio Universal es una basura!
This App Could be Better 3/5
By Don't need a gd nickname
Honestly, where their competitor (the one that uses a mouse) is beating this app and this park is though mobile food ordering and scan and go for souvenirs. I recently visited Universal Studios in Hollywood and had to stand for a long time, in a long line just to place an order for food. At their competitor’s theme park, I was able to use their app place the location and time I wanted my food order then show up, show the attendant my confirmation number and walk away with my order without standing in line. Then at their souvenir shop I was able to scan the items I intended to purchase and then purchase the items all in my app and verify with the door attendant I was leaving with my purchases. I really hope Universal looks into mobile food ordering in the future… seeing as being in California and not doing this puts you way behind the times.
I love it 5/5
It’s so fun here try jurassic World the ride
Poor user experience 1/5
UX based on the company instead of on the user. Park info is displayed after 4 clicks when is the most demanded info. When you buy the ticket through a travel agency it’s impossible to link the tickets. Customer journey in the app and also in the park and games is awful. First and last time in the parks!
Can’t even create an account 1/5
Can’t create an account through the app and there’s no explanation for why. Just a message saying can’t create your account at this time please retry. Over and over again. Super annoying.
Fun Day!! 5/5
We had an awesome day. Celebrating my daughter’s birthday 🎉!! She had so much fun at Universal Studios!! Very good day!! And very recommended!! Thank you 👍🏻
Cool app 5/5
By Yashas is cool boi
Crappy website. 1/5
It won't load to let me purchase the tickets. It says 403 forbidden I've tried it 2 days in a row now and I sat on the phone for 3 hours yesterday trying to get the guy to understand what I wanted and he couldn't comprehend it.
What Happened? 1/5
By Dory Ann 22
Although I have 5G I can’t see wait times or see what time a show starts. A printed schedule option would be nice.
Super buggy 1/5
Too many errors. Might as well just ditch the app if it’s not going to function properly.
For all Autistic Familys 5/5
By In love76
My son is autistic and the accommodations of the assistance pass has changed my son’s experience. We are so thankful for the park staff, and universal studios , this pass allows us to attend the park 4 times a week, I notice staff is begging to recognize us by name…. Universal Rocks!!!!