Great time 4/5
My family and I had a wonderful time at Universal Studios, it’s truly an amazing place. We loved the rides and also enjoyed meeting the celebrity impersonators throughout the park. We only wish something could be done about the wait on the long lines. The two hour wait for the Jurassic World ride was excessive not to mention that you’re on your feet the entire time, maybe if seating was provided it would make the wait less taxing. Overall, we all had a very good time.
Show times 5/5
By Mark 11:22
Awesome love it great way to play our day. Thank you
Too crowded! 1/5
By Max sweeney is cool
The wait for each ride is too long. The express tickets are too expensive. $150 per person!!!!!
Not enough shaded resting areas.
Not a pleasant experience.
Worst Experience Ever! 1/5
Everything takes way too long...can’t even easily upgrade tickets. Won’t be back. Terrible and sad experience.
Rides wait times are ridiculous and always one is not working! Not worth it.
Definitely worth EVERYTHING 5/5
By Confused Imagination
Let me start with the first impression. Wow, just wow. Once you walk in through the huge arch it’s like wOw. You can hit the whole park in one day! (it kind of depends on the wait times) Next, the rides. The new Jurassic World ride is absolutely amazing very life like and surprising as well! The average wait time is about 120 minutes. All the other rides are amazing too! I definitely recommend Transformers, Harry Potter- The Forbidden Journey, The Simpsons Ride, Despicable Me for daredevil riders. Lastly, the shops and restaurants/food stops. All of the ones we went to were aMaZiNg! No matter where you go the food will be worth it!! Overall I had an absolute blast at this new updated theme park!
Outrageous prices Need Better Deals 1/5
Can’t even select which park I’m looking through weather it is the one in Florida or in California and the deals on here are terrible this place is a multimillion dollar amusement park and can’t give better deals come on what’s wrong with that my mother was recently diagnosed with brain cancer and I will not be able to even take her because my funds are not well suited to go she is only wishing to visit before it’s to late and I trying everything I can to take her but this is outrageous.
This is the best. 5/5
By Kylie Yang
Thank you for creating universal studies
Checking times 4/5
Super good for checking times and checking if rides are closed or not. Good job
This is a really good app 5/5
This app actually update that time to stand by in each rides those people that said this app doesn’t show where you are in the park it is wrong cuz they are stupid and never pay attention to the request that the app ask you to let the app navigates you in the park . The rides are sometimes broken but why do you blame it on the app the app didn’t do anything wrong if you want to write a 1 star feed back on this good app please think is it legit or not because you can’t blame everything on the app.
Best place ever 5/5
Don't use for wait times 1/5
By Crossword noob
Downloaded this for the wait times at universal. This is widly inaccurate wait times that it's unusual. Was told minion ride on the app is 15 mins, but when we got here it was 65 mins. Was told on the app that the transformer ride was 15 mins, great headed over there. Found out it's 120in wait...how do you grossly underestimate the time this badly?
Harry Potter 5/5
My kid loved the Harry Potter attractions!
Expensive and Boring 1/5
Ordered a beer and a cocktail at Moe’s...$33.00 with tip!!
Could not ride on Harry Potter Ride because I couldn’t fit in ride seat.Problem was they didn’t have a test seat until I had already stood in line for an hour!Have the test seat outside the ride!
The other Harry Potter ride was a small roller coaster you could find at any county fair...I expected much more for the money!
Everything else was a lot of 3D VR stuff you could find at any arcade!
$7.00 for an ice cream cone...$7.00 for a Butterbeer(ginger ale).Crazy,expensive prices everywhere!
We drove 6 hours to LA and back for nothing!Never again!
Broken Rides 1/5
By Broken Rides
We must have had the worst luck when visiting Universal Studios Hollywood. Luckily we didn’t purchase the 2 additional passes for the remaining two members in our family like we had intended or we would have been really disappointed. In June 21 my son rode the Transformers ride and after waiting what seemed like forever, Waite was 45 min, there were technical difficulties and he didn’t get the full experience. I asked if they gave him a fast pass or something so he could ride again once it was fixed, but he said no. Next, on June 23, while riding the Studio Tour, the Jurassic portion he technical difficulties and this portion of the tour was skipped. I was soooo bummed because I was able to get the full experience on the 21 and was sooo sad he missed out. Again we didn’t receive fast pass to have the opportunity to view the ride again once fixed. Lastly, while riding the Mummy my family had to be helped out because the ride broke down. Luckily we had finished the ride and it didn’t totally ruin the experience. However all these technical difficulties kinda makes you wonder. I mean you pay over six hundred to into a park and you’re still short a couple passes but decide to make the best out of and I just feel ripped off.
Very good 5/5
Annual Pass Passbook Support 3/5
By Jason Klepper
Make this happen. I feel like you guys are years behind in your ticketing/gateway system. I would love to be able to buy and renew passes from the app and just show my phone at the gate and or food/stores for discounts.
This is an awesome way to plan your adventures in Universal, and know when to go on a ride
Excellent Application 5/5
I used it all day long to navigate around the park. It didn’t crash once, did everything as expected. Only thing that can be added is showing walking directions inside the park based on the current location. Good work.
Sooo helpful 5/5
I love this app, very easy to use. updates on wait time for all the rides, can set alerts when lines get shorter, park map, dinning and show times information.
Very Convenient 4/5
I really like how you can plan ahead and create your own itinerary. I would like it better if we were able to load our ticket onto the app.
Best Amusement Park App Ever! 5/5
I don’t usually write reviews but I felt like I needed to let the designers of this app know that this is by far THE best amusement park app ever! The map is easy to use and easy to find your next ride. The itinerary is awesome and easy to use! Nothing compares!
By Brendon Nguyen
It’s my 57th time going and app was very useful
By apple views9999
Love the app. Not being sarcastic.
Lines too long 1/5
Too many people to crowded lines for everything
Map - Not too detailed 3/5
I was looking for specific item (on the map and it’s too vague.
Can’t uninstall 1/5
By orion cyber security
It was good for the one day I was at Universal Studios and now I cannot delete it off my phone
No Member Account Option 3/5
By Hay Day Love Bug
It would be a million times better if there was a membership feature which contained your pass for easy availability, account updates and other membership info. To be honest it’s quiet surprising and disappointing that it’s not available. We have various memberships to much, much smaller venues and they even offer member apps for easy barcode scanning upon entrance (in addition to ID at some).
Loving it!! 4/5
We took a family trip this weekend with the whole family(8) Best time ever!! Loved the Harry Potter attractions, and the ride was awesome rode it twice lol. And glad we upgraded to the year pass definitely will be going back. Can’t wait for the Jurassic Park attraction!
App adjustments 5/5
You guys should add the weather !!!
Everything is over inflated 1/5
The service is awful, the workers are rude and Everything is expensive. With the type of Money they charge, they should be providing world class service. All they want is to take your Money!
I went with some friends without the wife and I ended up purchasing the season pass, I told my wife how awesome it was and she went with me and ended up getting the pass also. We’ve been back at least 10 times since and are going again on January 29th, I can’t wait!!!
Was amazing had no problems whatsoever and it was very fun! The app was great and helped us out so much by showing where all the rides and bathrooms were, definitely coming back again!
Compared to Disney ... 2/5
It’s a mess. On the Itinerary portion of the app, nothing I create saves when I rearrange my schedule. Often it duplicates the ride/show/shop in the list, forcing my to delete. The maps are posted by ride and unclear, so that planning is a guessing game.
The best part of the app is the wait times.
Itinerary Order doesnt stay put!! 2/5
Sort of ruins the schedule streamline if the prder pf items on my itinerary keeps going back to default. FIX!
Make this a real iPad app 1/5
1. Make this actually usable on iPad.
2. Let me buy tickets and use them from the app. None of the print at home stuff.
Long wait 3/5
Park was fine but I’m not game for long waits, personally, so just not worth it for me.
First time here 2/5
Poor line control for rides and food. One restaurant literally out of hot food at 2:00. Sandwiches only and few at that
Universal Studios 5/5
This is a great app.
Poor designed app 2/5
This app is not very intuitive. Doesn’t show you where you are in the park. While looking for dinning facilities the menus only give you generic information. Example “peanut free options”. All important for those with allergies but I would also like a list of what they serve.
App Universal 5/5
By La feliz Mami 😘
Universalmente conveniente el utilizar esta herramienta para planear la visita con mi familia!! Me encanta saber toda la información y tiempos de espera, entre muchas otras cosas! 😃👏👌👍
More than I expected, and yet could be so much more! 5/5
I was amazed by the full scene themes of every attraction and performance great job in doing so, but I feel some theatrical screen lines could be added to the hogshead eating areas alongside the theme music as well as more cast and characters to the theme park and overall for my first visit it was awesome and will definitely be going again thank you!
Map is OK, the rest is worse than worthless 1/5
The wait times posted on the app are always wrong.
This is the worst theme park app. It doesn’t tell you where you are or how to get anywhere. Worthless.
App review 5/5
This really helped me plan my birthday party!
It is very helpful through the park. It gives very accurate wait times and is a great app. It actually helped me when I went to Halloween Horror Nights this year! I would recommend this app to anyone going to universal.
Wrong state 1/5
I’m in universal Orlando trying to get wait times so I downloaded this app and it’s not for the right park
Not intuitive 2/5
By Mom and D
The map is not intuitive. Search does not find key attractions.
Me encanta 4/5
Sólo falta que este en español