No passholder or ticket support on the ap 2/5
Really surprised that the ap for USH, doesn’t allow you to link your annual pass, or one day tickets to the ap like the UO app does.
Or let you sign up for express pass times, or connect your credit card to the ap to pay for food and what not in the park like the UO ap does.
Times Aren’t Accurate 3/5
50 minute posted wait was actually about 80 mins. Too long for Harry Potter.
Hard to navigate 1/5
Used it yesterday inside the park, doesn’t keep up with where you’re at on the map, hard to tell where you are on the map. Doesn’t have all the show times. Leaves a lot to be desired
1st Time Visitor 5/5
Do your homework before you come. Download the app, check for least busiest days & be prepared to have a blast!
Very good, nearly perfect 4/5
By Rocky M.
Love that you can make an itinerary! The Disney app doesn’t let you do that. I do wish I could access my pics though. And they could use some work on the design and ‘feel’ of it. Disney is leaps and bounds ahead in that regard.
J pay NE 5/5
By idk call me wutEVA
Gracias amigas and boyZ
Love the app - why did I have a hard timing finding it through search? 5/5
I've used this app to plan park trips and I love it. The filters on the map are super helpful, and it seemed like the wait estimates were accurate. I've recommended the map to 3 people.
After my visit, I deleted the app to save storage. When I tried to find the app to prep for my next visit, I couldn't find the app when I search "universal studios hollywood" in the iTunes Store. I was only able to find the app through the "download app" button on your website. I'd recommend figuring that out in case anyone else has had that issue - I'm using an iPad.
Alot has changed at Universal Studios since I last been (25 years ago!) 5/5
Last time I went to Universal Studios I was 16 years ago, now at age 41 I got the chance to go again and I LOVE LOVE LOVE it! I was able to ride all but one ride (Couldnt fit on the Harry Potter ride so that was a bummer!) I loved all the rides I was able to ride; and the food and gift shops are all really cool!
We ate at the Hard Rock Cafe and that was delicious, and those huge Simpson’s donuts we bought in the park were a perfect dessert to share!
I had a bit of anxiety on the Tram Backlot Tour because it was the most packed attraction there, However I really enjoyed it. It’s a MUST!
I’m glad we chose to purchase the annual passes rather than just a one day because we definately wanna go back soon!
No digital ticket 1/5
No option to sign into account
No digital ticket for season pass holders
Awesome time at Universal Studios Hollywood 5/5
I spend and awesome time at Universal Studios Hollywood.. Thanks to all the stuff my family and I had and awesome experience. Thank you!!
Universal studio 5/5
I just bought season passes and I am very excited to be going for my daughters birthday ! The park said that my daughter would get a very special pin to show it was her birthday !!
I am happy to use the app to see dinner, rides and gift ideas
Best theme park app 5/5
By Big Baloo78
This app is great and simple to use.
By AKA the fabulous
Beautiful day to be with my wife
Best theme park experience! 5/5
My husband and I downloaded the app before going. The wait time feature is awesome! You can even put an alert when the wait time gets to a particular time. We were able to plan out our path based on our itinerary that kept us up to date of wait times and upcoming show times. We put our top things in our itinerary and we’re able to get to them all and have extra time to chill, eat and shop. We spent 7 hours at the park on a Saturday and got to do the studio tour, 2 shows, the walking dead experience and 5 rides. 👍🏼👍🏼👍🏼👍🏼👍🏼
I wish it would let me store my seasonal pass on this app otherwise it is very informative
helpful but not accurate 2/5
This app is helpful when in the park for finding shows and rides. My biggest gripe is that the “wait time” information was not at all accurate and I felt like it was used to direct people to rides with the lure of short waits. For example, the “studio tour” was showing as a 15 minute wait and we end ed up waiting almost an hour.
Felicidades Hermosa Logistica para una Familia 5/5
La felicidad está en los hijos, y depende de ellos es el cambio en este mundo .
Love my park! 5/5
By Love my park!
I have season passes and go once a month to have fun, relax, shop, and have the best burger at Mel’s.
Very helpful 5/5
Been to Universal Hollywood three or four times before. The app is helpful for waiting times Park updates and the alarm option is great. Use it. Please.
Fun Fun Fun 5/5
By az boys
My Journey at Universal Studios 5/5
By Zz prokiller Zz
I in joy going to universal studios with my family I have the year pass it is a great place and I don't get bored of it my favorite ride is the mummy and drastic park I could go on them 10 times a day there the best although sometimes the line are long Which is why I like to go on week days
Lifesaver and a time saver!! 5/5
Use this app!! The interactive map and the attraction wait time listings were the best features. You can also see where the food places are and what's served there. My favorite part is that the map can see which direction I'm facing. This was super helpful for me when meeting up with a friend in an area of the park that I wasn't too familiar with. I was able to figure out where I was quicker because I'm normally terrible with maps, lol.
By goods plan
This app is amazing
App is great, needs more features 5/5
Wish we could link our annual passes to the app.
No show times 3/5
Here for Lunar New Year, would love to plan to see the show, but there are no showtimes listed on the inadequate app.
This app is LIT!
Fantastic app that will make your day easy 5/5
This app was the best discovery made before going to the studios. It is all real time so you don’t have to look for signs or look for wait time boards around the park, which are only a couple or maybe just one.
It helps you keep track of which rides you have ticked off! You can set a reminder if you don’t want to miss their incredible shows which happens only after couple of hours.
Must must must download
I really like this app! 5/5
This app makes it easy for me to know what the wait times for the rides instead of trying to locate a wait time sign. I also updated the wait time quickly which is very useful. I do wish that other theme parks had this level of technology that helps people in the park find their way around.
The BEST THEME PARK APP 5/5
By Clashcity R.
Other theme park app developers should take note of how this app works! It made the day at Universal Studios Hollywood, absolutely incredible! Well done Universal! If you plan to go this theme park, using this application is a MUST!
It’s alright 2/5
It somewhat works well for ride times, but it should be able to store your tickets or passes in the app (especially since the annual passes at the park are paper). Also it would be nice for it to be optimized for the iPhone X.
Pretty good but..... 4/5
By Romeo Alpha Lima
Like the app just wish it had a place to store pass info like Disneyland and Six Flags. I don’t even need to have my pass with me for either of those parks.
Very nice app 5/5
I got i Universal studios a lot and I find this app very helpful. Must get for frequent comers and also very clean app.
Season tickets 3/5
Please add a section where you can store your season pass or single day tickets on app
Cannot trust waiting time. 2/5
By Krazy Punisher
I entered mummy when it displayed under 5 min, but actually I have waited about 40 min.
Fix the buying ticket option 2/5
This app is very good when it comes to having a virtual map and wait times which are updated constantly! That's great! However when you go onto the tickets slide to purchase tickets/passes it becomes very glitchy and unable to do anything except close the app. Please fix this option I'm a huge Universal Studios Hollywood fan but this app should be updated regularly! Fix and you'll get your 5 stars!
Won't stay open 1/5
The app won't stay open more than a few seconds. However in airplane mode it stays open. Please fix it soon!
App does not stay open 1/5
The app looks very clean and very easy to navigate for the first 10 seconds, then after that it closes/crashes. I wouldn't mind if it crashes sometimes, but every time? Ya sorry 1 star from me
Easy to navigate 5/5
The app is updated and has the new Harry Potter world included on their app. My personal favorite is scheduling what rides I need to go on under itineraries. It keeps you organized which rides have the least time wait to go first. This makes the trip very nice!
No help 1/5
Can't get app to do anything! Getting on Harry Potter attraction. Would love some assistance with this app. Won't allow me to get any information
Great app 5/5
Had an issue with the app not showing anything, but as soon as I left app feed back a rep from universal called me writhing 5 minute, met me at the ride I was on to verify and fix the issue. Great customer service and awesome reaction time. App worked flawlessly after he updated it.
Not working 1/5
Still not working.
Not working 1/5
Very buggy. Doesn't display most content.
Doesn't work 1/5
The update doesn't work. I can't get it to show anything. It keeps saying "No Results Found" with and without filters. Please fix it.
Doesn't work 1/5
New update has erased all functionality from the app
This is the worst app I've ever seen 1/5
Never works 1/5
Everytime I come I try to use this app to check wait times and it NEVER works just shows Homer Simpson going "doh" because they can't find any attractions/restrooms or wait times. Useless.
App did not show any attractions or dining 1/5
The map wasn't useful because nothing had a label. List was also empty. Park announcements worked
Great once I got it to work.... 4/5
When I first started using it, only the map was working. It wasn't displaying ride wait times and the filter would not work at all. I had to fiddle with Settings and restart the App - then it worked great. (I have iPhone 6+)
We mostly used it for checking ride wait times.
Still does nothing 1/5
Just a map with current location without any information about rides or waiting time. Useless. Did any one do any user acceptance test ?