Super Nintendo world in the app 5/5
By The universal guy
I do love that universal updated the app for the Super Nintendo world section and now that land has officially opened the app is finally useful because of tracking your points changing your power up band name to what you want and more importantly get the highest score in the land which makes it even fun because you can see how much you progress so much and and how much keys or coins you have and check the leaderboard on the app and not have to wait to where the checkpoint flag is to check your progression faster and you can even get more coins by collecting stamps from the app meaning you can get more coins from the app so it makes the Universal Studios Hollywood app worth when you go to Universal Studios Hollywood or more importantly the Super Nintendo world land itself for the experience and you really need a power up band to experience the land too so it’s worth it.
Great! 5/5
By wizardezra
Absolutely necessary for your trip!
By Ezra
Not family friendly 1/5
By Pb&j619
1. tickets can only be scan once.
- pass cannot be added to another mobile.
(unlike disney app, for family use and do a group reservation)
2. Application missing wallet function to purchase special passes and future souvenirs.
My whole life had been ruined 1/5
By aasueid
I have been waiting my entire life, and it’s been my dream to go on Jurassic world, and when I went on it, it was broken and the animatronics didn’t even show up, I ended up crying the whole rest of the day, at least this was at the end of my trip.
Love Universal Studios! 5/5
By Marisol333
This is our favorite family time activity.
I would like to order food on the app at Universal Studios restaurants is that possible?
Save your money!! 1/5
By CoachReko
We get to the park just to find out that the Mario attraction is closed the rest of the day!! Thanks a lot for letting me know before I paid $700 to come here.
Park is overcapacity 1/5
By bdg20
Waite times too long not enough rides. All guest are the mad will never return the universal again !! This is what happens when a publicly traded company CEO s get multi million dollar bonuses
Awful 1/5
By Dalusala
No shows schedule available and wrong time every moment
mac 5/5
By robot#577
i love life,thank you.
App is Okay 3/5
By MIAturnup
I used the app today and it was just okay. I like that it shows you the wait times for rides and offers a park map, but I wish that it offered step by step directions to where I would like to go. Aside from that, the biggest downer was that I could never scan my power up band for Super Nintendo World. I tried no less than 20 times from morning until night and it just continued to spin each time.
Amazing 5/5
By 13478542256bob
Amaazing app it helped us have fun tremendi
Um yea it’s good 3/5
By uknkm
I can’t change my player
Jaime 5/5
By Paredes Jaime
Best place
Useless 1/5
By Maharajah of Madness
App refuses to create an account.
THE BESTTTT 5/5
By ❤️ SHEIN
THE BEST theme park I’ve EVER been to my dad took me when I was 6 and that was the best time of my life, I started crying when we left. I went on the mummy ride and Jurassic which was a 1 hour wait but super worth it! I’m going to see the new nientendo world in about 1 week super EXICTED!
App Doesn't Work for PassHolders 2/5
By hoo_275
Why does the QR code for annual PassHolders not work in the app? Fix this!
If you want to use your pass for parking out admission, you have to have a physical ticket.... the app doesn't work for getting in to the park.
With a market cap of $200billion, you'd think NBC Universal would have enough $$$$ to fix this issue. It's so annoying... I'll set up a GoFundMe if Universal needs extra funds to fix this.
Limited usefulness 1/5
By suzzanh
The app does give wait times, but there is little to no information about shows and, even though I am familiar with the park the map is also not very easy to understand.
Going to the park today 5/5
By Griddy god number 2
Going to universal studios today and this app was very helpful to see the lines and closed rides
Amazing 5/5
By jdnsnsndbdbe
Super cool!
Being able to see both parks on same app 5/5
By Chiggenbu
I wish you can switch from Universal California to Florida maps on the same app, and just be able to switch from one to the other. Add the feature please.
Account set up 1/5
By Suzy&Barry
Account set up was problematic. Wasted time.
Glitches 5/5
By Vertigo90304.
Notice when selecting the ride times , there is no way to close those little windows they just stay open blocking half the map. So a nice little “x” would be convenient. Btw adding the ability to add tickets to your Apple Wallet would be cool.
Terrible 1/5
By nickzeo101
Very unintuitive. Should not have to sign up just to get a park map. Finding rides on the map was terrible. Finding bathrooms was difficult.
There should be more lockers and more places throughout the park, not just at the entrance and at the lower section of the park.
All that said, we did appreciate how on top the staff was to not allow people cutting into the Express Pass line especially having paid over $1,200 for my family’s tickets for Express. However, there should NOT be two levels of Express Pass. It should allow as many times as we want without having to further upgrade.
Great 5/5
By rober 333
Tells me all the information I need thank you so much for making this app
Worthless 1/5
By BrittAubs128
This app is completely worthless. I bought tickets and then was told in order to use them paperless you have to scan the tickets into the app. App says they aren’t valid tickets. Spent and hour and a half with customer service for them to tell me, yes your tickets are valid but that the app never really works anyways. Universal studios customer service said this app doesn’t work.
Excellent 5/5
By Chuma818
great app
Best day ever 5/5
By this is a fun adventure
I loved the Simpson donut and the employees were nice and lines we’re also fast. Best day ever
Best universal studios I EVER BEEN TO 5/5
By aaron62628
Universal has all kind of rides like minions 3d
and transformers 3d also they have meet and greets
Even Harry Potter has his own land even minions called super silly fun
They should make a grinch ride if they can
Also they have food and the Simpsons who doesn’t like the simpsons even have their own land and that’s what I want to say thank you universal studios Hollywood for letting me be here
Wish I hadn’t come 2/5
By Pepe the dog
Badly run compared to Disneyland. Looks like an outlet mall instead of a theme park. An outlet would have more plants.
so good^ ^ 5/5
By 난 레쓰비
Easy and good to use!
food 5/5
By lesbianmama
i like looking at the menu
It so fun at universal studios Hollywood 5/5
By rhdjdhdidhdd
Have good food
Bien 5/5
By Lucio Ramirez
me gustaaaaaaaaaaaaaaaaa
XD
It’s easy to understand but hard to navigate 4/5
By Dogissus
I can tell where everything thing is but it’s not the easiest to navigate through though.
No location 1/5
By Eirakiko72
Have no idea where I’m going I can not see my location
Poor Icon Symbols 1/5
By CoolNoob 103
Icons in app are confusing. There are two different icons for the “rides”. One looks like an amusement park “car”, and the other looks like a “restroom” symbol. I think it is supposed to be an adult holding hands with a child, but it looks like a restroom sign. Dear Universal, please standardize the “ride” symbols to look more like a RIDE. Overall, the app is not super user friendly.
Omg love this 5/5
By abigail/charli
This is super helpful if you ever go to universal studios I use it every time I go and exciting to know what’s open and not and it’s also exciting to know the wait times to see if you’re going to go to the ride or not. So thanks you!!
HHN 5/5
By Jacklyn Garcia
This app is super useful for me to access my tickets, map, etc.
Horrible map 1/5
By cool shooter 34
Where are things? Where am I in relation to things???
PERFECT 5/5
By takavaha levatau
Just perfect my family are having a blast
A great place to have fun 5/5
By Rveteran
The cast members are great, they show the up most respect and kindness to my special needs children. I can’t handle large and never had a problem at Universal Studios, CA.
Prices for a season pass are very economical for a family.
love this app 🫶🏻 5/5
By izzy<_>
this app is very helpful, i went for my first time in march and i would continuously look back to see the wait times and when show times were. my family use it all the time when we are at universal studios. this is very helpful and i would recommend it for anyone how doesn’t want to walk to the other side of the park until you know how long you have to wait. it only takes a few seconds to look and you can make a list to see what you have and haven’t done. i love this app a lot and i think you should use it too 🫶🏻
Can’t unsubscribe— map is unuseful 1/5
By Fffttrrruuuyyy
You’ll emails long after your trip ends because “unsubscribe“ doesn’t work.
There is no labeling on the maps so it’s impossible to tell how to actually navigate to the next target or bathroom.
I didn’t use the app at all but gave away my data. Bummed.
Disneyland better 1/5
By huitdc
Disneyland better
Your app is so much fun to do with the info on my iPhone I want you too have fun using your own info 5/5
By DJL17
It’s so fun
Not User Friendly 1/5
By Tabitha W
It is incredibly hard using this app to buy tickets. App keeps giving me 403 forbidden message. Very frustrating.
Ripped off! 1/5
By TineeTrina80
I bought a ticket and paid through PayPal but never got my ticket
Behind the times… 1/5
By jtp987321
Wanted to buy tix the night before. App doesn’t accept apple pay and doesn’t allow for tix to be added to digital wallet. Seriously?
This app is great only one negative 4/5
By @sibling gamersYt
Ok so this app is amazing if you do go to universal studios this app is really helpful the only negative is maybe some updates I’d love to see like. Video of the ride or even some pictures other then that this app is great
