Tracking works sometimes, sometimes not! 2/5
When it works this is a useful app. The problem for me is that tracking rarely works well. I remove entries as they are delivered so I don’t exceed the number of tracking numbers that the app can handle but it often only displays one item. I can’t believe the resources of the USPS can’t do better than this.
Bad app 1/5
Tracking is not managed well. Package is quite clearly delayed but I have no information from app or an updated delivery time. They should take a note from the fedex or ups app
The waste time application 1/5
They still can’t track your stamped mail by the scan.
Not Reliable 1/5
I thought using this program to keep track of USPS orders related to my job would be convenient, but I’ve learned my lesson. If you try to add tracking information too quickly, the program isn’t best optimized to handle it. Not only that, but it will decide on its own that it just wants to get rid of all the rest of the tracking information you had stored. THIS HAS HAPPENED TO ME MULTIPLE TIMES. If I could rate this program 0 stars, I would. You would think with it being The United States Postal Service they could put more money into this app and at least make sure tracking information NEVER gets deleted, unless the user does so themselves. If you plan to use this program to keep track of multiple tracking numbers, just write them down. DO NOT DOWNLOAD!!!
It says the package will be delivered by 8 pm on the 12th. I sit home and wait.........nothing.
On the 13th, it still says the package will be delivered on the 12th. Don’t waste time waiting at home for a package based on this app.
solution; sell to UPS 1/5
Horrible. Horrible. Horrible.
It was working fine 1/5
By Gina Provost
It was working fine but when you add 2 or more tracking numbers my whole app went crazy and it crashed. I couldn’t even open it after that or view my shipments.. deleted
Hold mail won’t work now 3/5
Always worked before, pretty well, but now gets half done and returns to home screen.
Not Useful! 2/5
Tracking seems to be a problem! My last update was 48 hours ago? I don’t think they quite know what tracking a package is? This has been no help & I hate when a company uses USPS! It’s not worth paying extra for something you know will take a long time to deliver! However, if my package was in NJ just 48 hours ago? Should I not have it already or at least, know where it is? Not a useful app.!
Informed Delivery 5/5
By capt iphone
Informed delivery is great! It helps prevent others from going through and taking your mail. Great service thank you USPS.
Needs major improvement 2/5
I’ve been using this app for years and it has its flaws, regardless of my having the latest version.
It can’t seem to handle tracking more than one package at a time, while older versions of the app could. Even when I type in a new tracking number, it will still only bring up the previous package.
It often has incorrect information. For example, I was tracking a package that said it would be delivered on a Saturday by 8:00pm. I received an alert that it was going to be delayed; no reason was given, nor was an estimated date/time. I continued to get this error for 5 days. I knew from past experience that you need to wait a full week before you can file a complaint. Finally, late on the 5th day, I got a msg saying the package HAD been delivered on the original day at 2:15pm. Why the app wasn’t updated in a timely manner I’m not sure.
That’s the government for you!
Can't access account in app. Informed delivery is a hassle to register for. Would rate 0 stars if I could. Trash.
Have to sign in every time 3/5
Works but I have to sign in with user name and password every time I open the app. Don’t see any option for Touch ID, unless I’m missing it?
Move does not work 1/5
The move icon within the app does not work.... Have uninstalled the app and reinstalled it, but no change.....
works about as well as USPS 1/5
By Juan Awesome
Can I give it zero stars 1/5
It simply won’t track a package. I copy and paste the number. It says I’m already tracking it yet gives zero information.
I downloaded this so I could easily order boxes without having to go to the website but that is not an option in the app, that I can tell at least. I wish it was. If their is a way please someone let me know.
Ok when it works 1/5
App never works and is always under maintenance just use the web page
App won’t show tracking history 1/5
By Refill Remaining
Been trying to track a package that it’s being send back to me and it’s a valuable package but your app won’t let me track. Says y’all r having severe technical issues with tracking servers. Fix them
Needs Work 1/5
App is ok for the most part, but some areas like the tracking portion need some serious work. You can track an item and if you back out to let’s say reply to a text and go back into the app, you will receive an error message stating the app has technical difficulties and to try again later. You can close the app completely, shut off your phone etc. nothing will help. You literally have to wait an hour, try again and you get the same exact thing. Poor rating of 1 star for now.
This app is just like the actual USPS. It only works half the time. Constant server errors and bugs. Come on already.
I don’t see that It is working. 1/5
I have tried to send my information about a missing certified mail. However, I don’t see it that is working because it doesn’t give any that the confirmation has been received.
Worst Service you will ever get 1/5
Ship my package to the wrong address for no reason made me pay $20 because it was supposedly my fault and then to make it better they sent the package to the sender so yea if you can choose any other shipping service don’t pick usps
Really, app can’t remember user⁉️ 2/5
Signed up for informed delivery. App requires a fresh “sign-in” with EVERY access‼️
I’d like to inform the developers of a tool that is no longer a secret: Apple offers a feature called “Touch ID.”
Maybe the developers could learn to use the tools that Apple makes available to competent developers.
No first class pricing! 1/5
I want to see my option to ship first class for items 13 oz and less. USPS continues to try to hide this option at bottom of website and does not show it at all on this app. Nor media mail.
Please add a “stay logged in” option 4/5
Convenient, easy enough. Would prefer not to have to sign in every time I open the app.
Works great I get tracking updates via text !
It’s not good anymore as it used to be. 4/5
It works well but is a bit hard to understand.
Needs Touch ID sign in 3/5
Very helpful app BUT it needs to be updated to allow Touch ID sign in. App will not allow one to stay signed in so it’s irritating to have to sign in each time.
This is stupid 1/5
By Abed al hameed
I hardly rate any app but i had to do it for this one because its garbage, how could something be this stupid, when ever i want to scan a code it takes me to do a survey and after finishing the survey it doesnt take you back to the app or give you results of scanning, or when try to track your package through the website it wont give results, its just plain stupid
Lacks Accuracy 2/5
Let’s just say this it’s great when it works.
The majority of the time it’s inaccurate. You may be notified that you have 1 piece of mail when in fact you’ll have more or none. Extremely frustrating!!! Can’t be relied on.
Wait. I can’t print from the app? 2/5
By JC in NC
I can’t print labels from the app? Am I missing something here? I had to email myself the label from the app THEN print it out through the email app. Come on USPS! I know that y’all are trying to be a more modern company....TRY HARDER!
Tracking numbers won’t update 1/5
Why won’t the tracking numbers update? Per USPS site it says it still waiting for pick up, per EBay it has been picked up should be to me by tomorrow. Why is this? Another tracking number is working fine. So disappointed as I love seeing where my packages are. PLEASE DO SOMETHING
Tracking isn’t accurate. 1/5
Needs to update.
Informed delivery 1/5
Using the same username and password, I can log in to the desktop version but not via the iOS app
Great App to have 3/5
I love using this app because it is very convenient but what would make it much better is if it could save your login information so you don’t have to manually sign into the app every time.
CAN NOT USE CLICK N SHIP!! 1/5
It never responded after you sign up!
Joke, Just Like USPS 1/5
Trying to sign into my account and keep getting that my account is disabled. But, I can get in fine on the computer. When I tried to complain I got an error that my address was wrong and then app froze.
Mrs me 1/5
Total crap. Every time I put in tracking number, it just sits there. Tried turning it off, rebooting. Nothing. Total waste of time
Useless for redeliveries 1/5
I got this app so I could utilize the QR codes on the slips USPS leaves when you miss a delivery. I have requested redelivery on three packages in a row and none were ever redelivered. When I went to pick up each one, the local post office had no record I ever made a redelivery request. Useless.
Crashes on launch from widget 3/5
After the last update, the app always crashes on launch when you try to open it from the widget, so now I can no longer click the tracking update for a package and have it launch right to it being open, and have to reopen the app to get to it.
No not the end of the world, but quite annoying seeing it used to work flawlessly before this last update was put in.
Great App 5/5
Great app, I love the informed delivery feature!!
Update ASAP! 1/5
This app needs a huge update! I can not log into my account.
Not Up to Other Carriers’ Apps 2/5
It’s ok, but it doesn’t automatically detect my packages like UPS & FedEx apps do
Also, when trying to launch the app from the widget, it crashes every time.
won't open 1/5
After update on yesterday 4/21/18, the app will not open from the widget screen anymore and It use to work. I use this application too much for this to happen. Please fix soon. We love your app
Even with latest update the scan feature doesn't work it scans then has an alert ‘Are you sure you want to leave the app’ thats all you get! If you type in tracking it fails also. Its like the online update a total flop!! Govt. failures.
Under “informed delivery”, it has been saying I have zero mail for the past week while I have mail every single day.
Informed Delivery 4/5
I like your app but it would be greatly appreciated if y’all could allow Fingerprint ID to be able to get into Informed Delivery. Then it would be a great app.
G A R B A G E 1/5
By ADT is terrible
It acknowledges a new tracking number but never keeps up with package progress or current location. Then the package arrives where the app still shows it hasn’t even been shipped from original location. No value or reliability in this app. Don’t waste your time!
Late response 1/5
I received the mail I was tracking but it didn’t show the correct status. It just kept showing errors.