Authentication issues 1/5
I’m using if for personal account. I have FaceID enabled. I got a new message in the app. Trying to read it. When I tap on it to read it asks me to enter my password for vanguard. First of all it feels stupid since I already signed in in the app (using faceid). Second, when the keyboard appears iOS offers an option to use iCloud keychain instead of typing which of course I want to use. When it opens icloud keychain dialog I see that the vanguard app dismisses that password dialogs and switches to login screen. And once I choose the password from icloud keychain it only unlocks back the app itself instead of filling in that prompt for password to read my message.
Can’t log in 1/5
My password is longer than the mobile apps login allows? Huh?
Clean and easy to use 5/5
I’m a big fan of the Vanguard app. It has a clean interface and is really easy to use. I can check my balances and make trades whenever. I use faceid, which makes it super quick to login.
App does not work 1/5
App won’t let us log on, iPhone and google phone, neither work. Computer works fine but app is trash.
Not good! 1/5
Never loads, down too often .
This is essentially the web interface, but it works very poorly on the phone. Zero effort has been put into adaptation to native controls.
Even after authentication through Touch ID, some functions ask for the user password to be re-entered. It is impossible though to get the password from keychain or a password manager without leaving the app, requiring re-authentication. So this app expects the user to actually type in their password from memory- very bad practice.
The navigation structure is a maze. Very hard to find your way around.
There’s more problems I just won’t bother listing. All in all it’s better to use the website, which is already not that great.
So basic and glitchy functions 2/5
By Angry Nerd 2
This app is slow, glitchy, and messy. Compared to other services from other investment houses, this really concerns me. To be this inept at developing something as simple as an app makes me really worried about the quality of their technical staff and their ability to ensure the safety of my information, not to mention they don’t seem to comprehend how a user/investor/participant wants to review their holdings. I debated a single star, but tho deeply flawed, it works, sorta.
Very Outdated App 1/5
Vanguard as a company is great based on its reputation, however this app is a disgrace and is about 10 years brings the times, similar to the website.
Touch ID does not work consistently. Slow to load, does not stay authenticated when switching to messages tab. Buy and Sell screens and menus are horrible to use.
Vanguard, please hire an iOS developer to preserve your good name on iOS because this app alone is bringing down your reputation to newcomers like myself.
Buggy and terrible 1/5
1/ impossible to receive texts verification numbers
They blame the phone company ( T Mobile ) but somehow it works fine with all the other financial providers I deal with or any other app
2/ terrible interface
3/ contact t need to log in
4/ zero support
Move to Schwab is my best advice
Huge inconvenience 1/5
You do realize that apps are supposed to be convenient, right? And who the heck just has their plan number or hire in date just in their pocket? I’d be nice if FaceID worked and you didn’t have all this triple authorization crap. Do it electronically somehow. Look at the apps that banks like Chase and Capital One have made. It’s seamless entry to my account based off of my freaking face!! I just want to check my balance every once in a while. Step up your game. This app is super inconvenient.
By LEP 24
One of the worst apps out there. It is inconsistent and typically logs me out or requires multiple sign ins to accomplish the smallest things. Though their website is password recovery is just as bad so I’m not sure why I expected much more from the app.
Touch ID stopped working 2/5
By Peter D 123
Touch ID stopped working and to add to the fun the app disabled my ID until I log in to a computer. Happened a while ago too.
Face ID doesn’t work 1/5
Face ID no longer works.
Stymies password manager 2/5
By Ron Memke
Step 1. Go to password manager and copy large random string of user name. Step 2. Paste username in vanguard app. Step 3. Go to password manager and copy large random string of password. Step 4. Go to vanguard app. See that username has been cleared from switching between apps. Step 5. Give up on logging into vanguard phone app. Log in to any other app instead with no problems.
Can’t even log in 1/5
I recently just set up a 402k plan through my employer and for some reason when I type in my username I can get all but one character into the field. Then if I use my auto fill it tells me my user name or password is wrong.
Must be a bug in the app 1/5
It asked me to login and then at the dashboard when you click on messages for instance, it makes you log in again to a web page within the app. This is redundant and tells me that the app is not secure.
Not for iPad 1/5
This one doesn’t work well on an iPad in Landscape mode. I would think they could update. No touch or Face ID log in option either.
Slow app, needs improvement 2/5
This app is extremely slow recently. I’ve been using this app for the past 2 years and only within the last 6 months or so has this app slowed down.
Have to log in TWICE! Waste of time. 1/5
My employer changed our retirement accounts from T. Rowe Price to Vanguard. I’m not comparing companies but ONLY their iPhone Apps. My T. Rowe Price app was easy to use, intuitive, and, most of all, I could initiate buy and sell orders easily from within the app. With Vanguard’s app, if I try to initiate any kind of transaction, it kicks me to a tiny login screen of their website. So I’m supposed to log in AGAIN on a screen with a font size next to 0. Can’t do it and forced to go to regular PC to do any transactions. Vanguard, you need to take a look at TRP’s App and rebuild yours from the ground up. As it is, this app is basically useless.
Worst App on my phone 1/5
These reviews must be fake. This app barely works. Makes you enter your login information after you’re already logged in. Super slow and gets stuck on pages. It’s been like this this forever.
The app was working fine, but within the last month the feed keeps reverting to show IRA contributions. While this is removed (unselected) and saved, every time I log on, this shows up on the feed. The reason this is frustrating is bc I am not eligible to make IRA contributions and so I don’t need to see this. I am not sure if this is a marketing scheme by vanguard to get people to contribute, but if it has been unselected, it should not appear. I had deleted the app and re-downloaded, but same issue, which is why I say marketing scheme. Please fix this, very frustrating and not useful.
Most ridiculous log in fail 1/5
When you go to see history, the app shows in app webpage and asks you go to log in. When you log in, it takes me back to the homepage. You can never get to the history page and you will just go through this inception loop forever.
Stopped working 1/5
Never had a problem until the last week. First screen just doesn’t load. Can get to other pages using the hamburger, but that’s not the way it’s supposed to work. Usually 5 stars, but right now a 1 until it’s fixed.
Quit working 1/5
I just sit there and watch the boxes spin around in circles now.
Security Codes 1/5
I just logged in to my account using my fingerprint, let me repeat that, I JUST LOGGED IN TO MY ACCOUNT USING MY FINGERPRINT! and you're telling me I must sign up for security codes to see my home page, how much money I have? I'll be so glad when my division is slid at the end of the month and I don't have to deal with your BS anymore.
Regular user 1/5
This is the main way I check on my retirement plan and for years have had issues with the log in process and have been consistently kicked off. Perhaps every time use the app. It’s so annoying. I usually don’t put 3 star or less reviews but. Wow this might be the worst app I have. I agree with a few previous reviews. How is the a 4+ star app?
Worse financial app 1/5
By aca gold
I’ve been using, or better yet, trying to use this app for iPhone for two years. The application is constantly down! Have complained with Vanguard reps repeatedly, to no avail. BTW, I also use Schwab and E*Trade with no issues whatsoever. Vanguard, get you act together!!
Works, but basically crap 1/5
First off, how is the overall rating for this app 4.8 out of 5? I scrolled from the most recent reviews to 3 years and I see a ton of 1 and 2 star reviews.
Now on to my review- I’ve only used this app a few days and I find it horrible. Swiping notifications or bring up a calculator will log you out of the app. This is very frustrating as it forces me to start over whatever I am doing. And I also get random error messages whenever I navigate the app. These errors and messages occur when I log in or when I try to buy stocks, etc. Just repeating the same action usually works, but this just proves how buggy this app is.
Does Vanguard now have a QA team? How can this app be this bad? Why haven’t these bugs been fixed as I see the same issues in reviews over and over. How is this app rated so high overall?
Limit order? 2/5
I cannot locate where to enter a limit order on my funds within the app. I have a lot of money invested here, and it’s disappointing at best that this is a challenge.
App has issues 1/5
This app after logging in won’t show anything, just thinking and never loads anything. Plus when you go to other areas of the app, it just goes to the website and asks to login again. You’ll just have to go the hard way and go to the website.
Never remembers username 3/5
App is fine once you get logged in, but what's the point of TouchID being enabled if you have to enter your username and password each time and then check "remember username" and then enable TouchID and then agree to terms for that only to have to do it each time you open the app. Been this way for several versions.
Face ID doesn't work, locks me out 1/5
Every time I try to use the app with Face ID, I get locked out of my account. I've had to reset my password from the website so many times and then each time I try to use the app: locked out (again) (and again).... For the caliber of company, pathetic.
Horribly slow... 1/5
Repeatedly watching the blocks spin for minutes with no results. The app has seriously deteriorated in performance.
Great app 5/5
By Ron in WallyWorld
Great app overall. Complements the great web site.
BUG: changing preferences on ‘My Feed’ and tapping Save does not work—the next time you open the app the saved settings are gone and we’re back to default.
Why have the App? 1/5
What’s the point of the app if it’s just going to redirect you to the website? And have you log in again.
The app keeps telling me my touch passcode isn’t correct then locks me out. I call vanguard and spend 20 minutes getting it reset and setting the app up again and a few days later same problem. For a multi billion dollar co I’d expect better. Never have this problem with Fidelity or Schwab.
Horrible app, horrible developers 1/5
This app causes my account to get blocked every single time I try to login. Can’t wait to move away from this horrible company who doesn’t even care about their app.
STAY AWAY FROM THIS COMPANY IF YOU HAVE THE CHOICE
Does what I need well 4/5
Must have for Vanguard clients
Update Needed 1/5
Usually this app works fine, and provides a useful look into my financial status, but the current version won’t even log me on. Seems buggy. Please update.
Broken version 1/5
App is slow and buggy as of today’s update. Can not scroll sideways. Buttons are barely clickable.
UNUSABLE IN THIS STATE.
Sluggish after latest update on iPhone 7 1/5
Please fix and will update review
Updates breaking app 2/5
Adjusting / Saving what feeds I want on the dashboard (app homepage) doesn’t work anymore. I remove the IRA and social media feeds, hit save, and they are back on my next login. This used to work.
Touch ID was a joke as I often had to log in again with my username and password inside the app to view dividends and interest.
App could use better QA and UX.
The last update has made it slow. Many screens not responsive. Account holdings detail no longer scrollable horizontally-can use first line only I realize but slow. Trade screens are now slow. iPhone. Latest update. Removed and installed. Disaster. How do I do investing with broken app.
Can’t login anymore 1/5
Can no longer login. FaceID is recognized but then it sits on the home screen with little spinning blocks trying to load.
Used to work last year.
Installed update 2/28/19 but FaceID still doesn’t work. Can login with password.
Bad app 1/5
Freezes up all the time
Update broke the app 4/5
By Originator 88
Update: had to uninstall and reinstall app and unlock my account twice over the phone to get it working but as of now I can log in with Face ID. I still think it’s a big that needs to be fixed but I fixed the app rating.
Instead of fixing the Face ID issue I now get a “wrong password” message when using Face ID and my account gets locked. Then I unlocked it and tried typing in my password and the app crashed. Opened back up and my account is still locked. I’m really tired of my account getting locked when I try to check it. This is unacceptable, it’s been weeks of these glitches without a fix.
Fix the Face ID issue. 4/5
The only flaw with this app is that facial recognition does not work and has not worked for as long as I’ve had this app. Please resolve this issue.
Create a Widget 3/5
Create a widget like the Fidelity app where I can check daily balance by right swiping to the control center.
So many disappointments.
Slow to log in. It “thinks” for an amazingly long time before it realizes you have Touch ID enabled. Then after it authenticates your ID, it thinks again before it gets to the default screen. Then it thinks again while it loads your balance. The convenience (if you can even call it that) stops there; just about anything else you want to do requires you to manually log in with your user id and password in what is quite obviously a redirection to their mobile website. This is not really a app; it’s more like an account balance checking device that will redirect you to their mobile website.
I don’t know how many billions of dollars they manage, but I’d assume with the money they make off of it, they’d be able to afford to actually develop a real app that works and has some features.