Please add ability to view password as typing 1/5
In the past several months I have locked myself nearly a dozen times due to my fat finger when typing my password. Please include the option to see characters as you type which would help mitigate this error. I then have to go to a laptop in order to reset and then Vanguard mails a letter confirming the change. So This most often happiest when Face ID is down/not working which is shorter frustration. It also happens after logging in with FaceID and then going to another part of the app that requires a password entry. So confusing.
By Barry Mackochiner
Used to be a great app. Now it keeps telling me there’s a new fingerprint stored on my phone and now I have to sign in each time.
Needs iPad Version 2/5
Overall a pretty good app, however it’s pretty absurd that there isn’t an iPad specific client in 2019. I expect better from Vanguard.
Disastrous Update 1/5
Most recent update is a complete mess. Touch ID doesn’t work, when I do sign in I get a blank page. Vanguard app is a repeat offender. Good way for Vanguard to lose a client.
Touch ID just disappeared! 1/5
Touch ID just disappeared. Ridiculous. Having a phone app is supposed to make you life easier, not more complicated.
Weird bugs prevent this from being easy to use 2/5
About once or twice a week the app simply won’t let me login. Also, the “allow login using touchID” setting repeatedly gets turned off on its own. I don’t have these problems with any other financial app, just Vanguard’s.
Poor App 1/5
Vanguard needs to bench mark against their competitors Apps and come up with something that works better than what they have now.
Update is Terrible 1/5
They updated the app and now you can’t even log onto it. There was absolutely nothing wrong with the previous version.
FaceID does not work for this app. 1/5
By jayzen b
FaceID does not work for this app. Then it locks me out.
Touch ID setting keeps getting removed 3/5
Overall this is a great app, but at least once a week the Touch ID settings in the app get reset and I have to login using my username and password. I then re-enable Touch ID in the app and everything works fine for maybe a week and then boom, the Touch ID setting is reset in the app. It’s annoying.
Other times the app will display a message saying it has detected a new fingerprint on the device and has disabled Touch ID even though I’ve changed nothing on my phone for months.
Great when it worked 1/5
Facial recognition locks the app over and over again. Deleting the app. Does not instill confidence!
Effectively no Touch ID w/ VPNs 1/5
I often use a VPN because I am regularly using insecure WiFi networks on the road. It seems that vanguard disables Touch ID if the system “sees” that I appear to be logging in from a new IP in a different location due to the VPN.
I have a dozen financial apps on my phone, and vanguard’s app is the only app I have this problem with. It has been a problem for as long as I’ve had the app (over a year).
Please fix this.
Terrible outdated app 1/5
It’s amazing that Vanguard of all companies is so lacking in this app. They may be leaders in the investing world, but this app is literally the worst app installed on my phone. It needs a total redesign. There is nothing “app” about it. It feels like opening a desktop website from 1999. Its difficult to manage, and it’s not in any way intuitive. Thought I would give Vanguard a try, but I may just stick with Fidelity.
Not suitable for use on iPad 1/5
I loved using the old app on my iPad. The new app may be great on an iPhone, but it’s terrible on an iPad. The account information is condensed into a small part of the screen that is about the size of an iPhone. You can enlarge it to about two-thirds of the size of the iPad screen, but then the quality of the font deteriorates. It’s like what some websites do for a mobile version of their website, which doesn’t work well on a larger screen, especially if you want to review a lot of investment information at once.
Terrible, terrible; keeps locking me out of my account 1/5
On more than one occasion, this app has gotten my account locked out. Once when I was trying to login using touch ID (after successfully using it a week before) it failed numerous times (probably because it somehow messed up the saved password); I finally went through the website account reset and got the app logged in again. Next time I tried to log in, it failed again and after three tries my account was locked out again. This time I went BACK to the website and tried to log in using my known good password (I use a password manager) I received a message saying my account had to be reset; I went through the steps to reset it, even doing the 2FA text message verification code, but when I entered my new password twice, the website said it couldn’t process my request and that I should try again in 1-2 minutes. Now I’m not sure what to do.
Dropped 403b information 4/5
The app now sends you to a third party website to see 403b information. Used to be able to see all the same information with 403b as the ira s and other accounts.
The app should remind you to contribute to certain accounts to meet calendar deadlines. It could also make it easier to setup ongoing contributions (weekly, monthly, etc.)
It also sends you to a website to see messages and statements - why not just show them in the app?
Won’t take login info. Crashed twice when trying to contact support and I JUST GOT IT TODAY
More options needed 3/5
By Skeeter Bird
It would be much better if the app offered charts and some of the other bells and whistles of the website
Face ID locks you out of your account 1/5
Crazy how bad the face ID implement still is on this app, c'mon it's been three years now. Activate face ID on this app and it'll fail continually to log you in and the lock your account forcing you to reset your password. What an annoying waste of time.
Crashes automatically 1/5
I’d love to set up a new account on Vanguard but the app just keeps crashing on me without any feedback as to why. Needs to be fixed to be put to use properly!
App is down 2/5
By Pandora Hermanos
The app does not allow me to log in very frequently. I use touch id to log in then it reports that the app is not working try again later.
Incompatible with face id - locks out my account 1/5
Ever since switching (downgrading?) to a phone with face id, the vanguard app fails to logs me and locks out my account. I just deleted this app.
Doesn’t support 529 and 403b 1/5
The app is great except 529 and 403b accounts are not supported. Why can’t I access these types of financial planning in the app?
App is defective as it has login issues 1/5
By Nick LkWorth
Keeps forgetting biometric login info, then won’t accept passwords quite often. Sad!
Log in issues 1/5
Constantly tries to log in before password put in, ending in multiple errors that locks you out. Even if you can get you password in before it tries to log you in, it is slow and takes forever to actually log you in.
TouchID support lacking 2/5
By wouldnt it b nice
I love Vanguard the company. The app, not so much. After logging in with TouchID, many app functions require me to enter my password. That means flip to another window, open my password manager, look up and copy Vanguard password, come back to the app and paste the password. Shouldn’t have to do that as I’ve already logged in with TouchID.
Version 10.6 crashes almost immediately 1/5
Just updated to version 10.6 on Oct. 2, 2019 hoping it would fix the issue with crashing soon after logging in, which I first started experiencing with the previous version to which I upgraded about a week ago. No such luck. App is useless if it crashes right after showing me my account summary. I cannot even scroll down before the app crashes, let alone select anything. Running on an iPhone 5 with iOS 10.3.4. Please fix this properly. Thanks in advance!
“Bug fixes and performance improvements” is UNSAT! 3/5
When you do a new release, please put a little more detail into your release notes than just
“Bug fixes and performance improvements”
I may not want to bother updating my version every time you release a new build.
If your release affects only a few trivial features or functions I don’t use, I’d like to know that. I won’t update yet.
“Bug fixes and performance improvements” tells us nothing (other than you have a very lazy software developer!)
This is financial software controlling our money. We deserve better.
Rough app 1/5
By investment trader
Vanguard has great ETFs and wonderful ways to get out of paying fees however from a user interface perspective both their website and app is from the 1800s. Robinhood is a brand new startup with an amazing interface it is confusing how vanguard which is a massive corporation with way more assets managed can have such a different experience. From a technological standpoint everything needs a massive amount of work.
Login problems 1/5
Severe login problems plague this app
It keeps crashing 1/5
What a shame
Face ID Broken 1/5
Face ID login isn’t working properly, failed multiple times and locked me out...now I have to reset my password! Please fix the app, I’ve never had this issue before.
Trough ID doesn’t work 1/5
By John Sava
I used Touch ID with other App before and am not new to it. But, frankly, I do not know how it works on this App. I hit the login with Touch ID and click OK, after that login with my username and password successfully. But when logout out and try to use the Touch ID feature, the App asks me the same thing and never registers Touch ID. Basically, it either doesn’t work or is not user friendly.
Make it easier! 3/5
It could be a great app. But one has to enter their password for most functions. If you have complex passwords it’s to tedious.
Jack Bogle would not approve 1/5
By Ryan Tate Berkeley
If Face ID fails too many times they literally lock your account. Barbaric. Vanguard is the low cost leader and it really shows with this app. You get what you pay for. (Very little.)
I’m Vanguard Voyager and honestly considering moving all my assets to Fidelity over this. Security, UI, etc are atrocious. Really bad.
The face log in is not working 1/5
The face log in is not working at all
Latency too high 1/5
By Chungchih Shih
Seriously it’s too slow. Does for every user event your app perform a database read? Can’t believe an industry leader like vanguard has this horrible app.
Poor user experience.
Setting profile not working 1/5
My profile is one of the functions no longer working. When selected my profile and prompt for password and entered password and press login but nothing happened. Anther one Contributions and so on.
Zero stars 1/5
How could this app get even 1 star let alone 5?!? It rarely works, it makes you log in several times since it is just a wrapped around the equally poor mobile web site. Maybe users are giving the investment options 5 stars (even then I'm skeptical) but this app is useless!
app not working during crucial times! I want immediate access to my account!
It’s hard to find an app this bad 1/5
By $cotty pimpin
The user experience is terrible. Face ID pops up constantly in the app and randomly logs you out. Sometimes I straight up can’t use the app and just go to the website.
Minimal Use 1/5
For the Client that has Vanguard Managed Accounts this Application does nothing to support mobile transfers either by the Mobile Check feature nor through one’s checking account to a Managed Fund!
Vanguard is way far behind its robo-Advisor competitors in their mobile application capabilities....disappointed.
Can’t use on iPhone X because it will lock your password. It won’t use FaceID. FaceID uses up your three password attempts and Vanguard locks your account until you reset your password. Worse than useless.
Log in problems 4/5
When I open the app it loads for a second and tells me “please try again or type in password” I think it has to do with the fingerprint ID. If I don’t enter my password it will lock me out of my account. Other than this issue it’s a nice app.
No access 1/5
Best market day in a week and neither the app or the website gives me access. Unacceptable. I've elven a huge vanguard fan my whole investing life but over the last year your interface products let me down again and again.
You never know if you will be able to load the app in a timely manner. I just tried to log on 3x and have not been successful. All other apps and access to the internet are working fine. This happens on the vanguard app at least once a week if I’m checking my portfolio pretty often. So frustrating.
Logon Error Messages and Incorrect Fund Prices 1/5
I checked my portfolio today and one of my funds incorrectly listed a 56% loss due to the wrong fund price being utilized. I’m really thinking I need to move my money now since they weren’t displaying the correct price for one of their own funds.
Also got a ton of errors trying to log on and down detector seemed to suggest this wasn’t an isolated issue.
We’re unable to complete your request 1/5
Please try again later
App Keeps Making me Reset My Password 1/5
I have had various Vanguard apps on my phones through the years. With the facial recognition feature on iPhones, Vanguard’s apps are useless. Every time the facial recognition doesn’t recognize my face the Vanguard app counts it as a failed login attempt. After a couple of these attempts it requires a password reset. I now reset my Vanguard password seemingly every other time I use the app. I haven’t had this issue with ANY other app....it’s extremely frustrating