Won’t let me login 1/5
By nonicknames available. 1342543
Keeps telling me my login info is incorrect. Used the exact same info on my PC to verify I was using the correct info and it worked fine.
Won’t recognize my info on the need help page either.
Are there special instructions for setting up the account to use with the app?
Slow or Won’t load 2/5
Won’t or slow loading not a internet service issue. Please fix
This app is an embarrassment. 90% of the menu punches out to their web site which is the desktop view and it doesn’t carry authentication over. If you want to do anything more than just view a balance give up. And since it has been this way for at least three years I’m guessing they’re waiting for this mobile / internet fad to be over. Hopefully they’re better with finance than development.
Worst app ever 1/5
This is my third review and there is no action even after multiple 1 star reviews. What kind of user interface is this. Please improve your app or else I have no option but to put my money elsewhere.
Face ID stopped working 3/5
By Originator 88
Face ID no longer works. I’ve checked that the stored password is correct and even copy and pasted the saved password into the app and successfully used it to log in. The app fails to login without even seeing my face, even though it says it’s a Face ID fail which tells me it’s 100% a glitch.
Also, add more information to the app. Namely, I like seeing overall loss/gain at a glance but I want to be able to click on the stock/ETF and easily see purchase history. How many shares did I buy outright, how many were bought through reinvestments, and when? Rather than going through history and scrolling my entire history to find purchases of that security.
Fix Face ID and I’d give this a 4⭐️. Make more information easier to access and make a few other tweaks to make everything easier and I’ll give it 5.
Try getting your money out 1/5
Poorly designed app. No info how to do things. I sold my etf, money is sitting there as credit for 2 days. If i try to transfer, only the money in money market account is visible
Logging on 1/5
This app is ok but what’s the sense of using Face ID to log on if it keeps asking for password entry??🤔
Useless for employer plans 1/5
By William Reading
I have to re-login if I want to view any of my employer 401(k), and the view is basically the same as the website. I could just do that on my phone browser, but the value would be touch id.
FaceID doesn’t work 2/5
I recently got a new iPhone with FaceID which is great - except it won’t work with this app. With FaceID enabled in the app, at logon it tells you there’s a problem with FaceID (it works fine to unlock the phone), then immediately you’re told your account is locked due to excessive logon attempts (I only tried once). Only solution is to go to the Vanguard website and reset my password, with the attendant verification hurdles. I’m running out of passwords to use. The only workaround is to disable FaceID in the app which means entering the password manually every time, which defeats the purpose of having FaceID.
Love vanguard, app is bad 2/5
Love vanguard’s financial products, which I could say the same of their app.
I have trouble logging in 60% of the time using faceID (iPhoneXR). And usually the error triggers an incorrect password so that I have one less chance to type in a correct password. I’m all for security but the login process is broken so much so that I end up using Robinhood half the time to check my investments are doing for the day.
Please fix this.
Vanguard App good 5/5
The app is much better on iOS than Android due to the fact there is a card of carousels that scroll down and you have the option of change the while other apps do not give this option. Yet, I believe the app should not open the Vanguard web view unless absolutely necessary to see more info on index history, etc. It should be 100% native and not rely on react or angular. Vanguard should embrace native all the way through. As for Face Id, every app I have encountered always will reset or shut if off if the face or finger cannot be identified. So I suggest users get used to either putting in password or setting up Biometrics again.
Last, show all index funds from inception but not when they were restarted. Some index funds close and a new one reopens for users to invest;however; the index needs to show all the years it was open for better retirement estimates and calculations.
Why Bother? 1/5
By dog&pony show
What works in this app? I used to be able to check my retirement balances but even that churns forever so I lust just exit the app. Other menus not functioning, meaning my Touch ID is not sufficient to view anything else. And that is because it uses a minuscule version of the login screen wanting me to login as I do with my PC not my phone. Way too tiny for me to log in on my iPhone. I can’t say it enough times - it simply is a poorly written app with many issues.
Great, but 3/5
Great, but not obvious on how to set up
automatic monthly "deposit".
Crappie app, I have Face ID. It causes me to have to reset password several time, they just can’t seem to get it right
Might as well use the web page 1/5
Virtually anything you do with this app simply takes you to the desktop web page and requires you to log in. What’s the point of an app if it’s actually less convenient than just using a web browser?
Touch / Face ID does not work. 1/5
I have used this app for over a year, had no issues for the longest time and now within the past several months I can no longer access the app without typing a password. I get an error every time I click “log on with Face ID” and it requires me to input the password which I NEVER remember, thus making me login on the computer to make a new one and blah blah blah. It’s so annoying. Pretty much all major apps, especially financial apps should have such a simple feature as Face ID accessible. Please fix this Vanguard. It’s super annoying.
Just trying to pay my loan 1/5
Worst navigational experience ever!!!!
Whoever designed this should be fired.
Limited functionality 2/5
Only good for checking your app - too many features lead you to a browser screen to log in yet again
So bad bro like the site and app is always under maintenance whenever I get on it there’s always a problem or issue. ITS THE WORST.
Update Fail 5/5
Latest rendition shows nothing: no account info, no amounts, nothing ... ???
Update: now it works !
Doesn't work... 1/5
After logging in it just swirls and never loads.
Not very useful 2/5
App is handy to check balances but unable to do much else.
It’s all in the family 5/5
What a quintessential example of a mutual fund that has a very broad, and very well managed, family of funds. I have been a member for over 25 years and am thankful for Vanguard upon retirement. Time is of the essence. Start your future now!
Authentication issue 1/5
Like the other reviews say, after I login to the app using face recognition, I have to input my password into a modal that appears. Typing my password into that modal always results in an authentication error.
Can you make an app that works? 2/5
The new app is a disaster. The home screen simply swirls and swirls...
Login issue 1/5
Touch ID no longer works. When verification code is sent the app lots out when I open verification code and I cannot get into my account
Asks for password too often. 2/5
This could be a good app. Unfortunately, it asks for my password every time I switch to a different page within the app. Very annoying. There should be easy to fix this deficiency by Vanguard.
Just loading 1/5
After new update my app just loads and I never get to see my balances
Good App. 3/5
Only reason I gave it 3 stars is because I can’t log in with Face ID only with my password. Face ID is enabled still won’t load My Plans.
Generally good, a few tips 4/5
1. Please adopt rounded corners in your UI, buttons and other UIViews should get rounded corners to fit in with current iOS design styles
2. Please give an option for users to authenticate stock/investment transactions with Face ID, typing a password in 2019? Please no!!! It forces me to have a less secure password because i need to remember it myself.
3. Get in touch and i will actually send you the code to round the corners haha
Happy with Vanguard 5/5
Great people , Great products , Great rates
Vanguard App gets better and better! 5/5
I am so happy with Vanguard. I love the straightforward simplicity and low cost of its funds. Everything is quality. The app has gotten better to the point where I can do almost anything I want on my phone or iPad. For major analysis and transactions, I still prefer to log in with my computer. But the ability to see prices/values, portfolio analysis, and performance, or just to look up a quick number on the app is great.
Vanguard please get your act together when it comes to providing seamless access to retirement accounts. You cannot manage — or even view holdings— in a 403(b) account simultaneously with another retirement account. And there is very little consistency in the operations of the online systems among account types. I have an easier time monitoring my Vanguard accounts through my “other accounts” feature online at Schwab.
Password cut off 2/5
By Tim Donner
I can't input my password, it works online but on the app it limits the number of characters and won't let me type my full password, so essentially the app is useless and trying to look at the website on my phone is tough because your site isn't mobile friendly. Hope these items get fixed!
Bad Face ID implementation 2/5
I get locked out constantly because it tries FaceID but never lets me in. (Face ID works just fine in every other app so there is something going on with this interface in particular.) The lockout process is quite laborious because it’s a financial app. The app itself is good once you’re inside, if you can get there.
Password required after Touch ID 2/5
Is there a plan to address the issue of requiring a password to view history and transactions? If the customer has been verified with Touch ID, it would be helpful to proceed throughout the pages without having to enter a password.
Good App 3/5
By Justice Hammer!!!
Why does it feel more like a web widget than an app? Considering a switch to Fidelity if Vanguard is fine with keeping this “cheap” app.
By Bob b 14228
The new design is not user friendly at all.
Not sure if it was a users recommendation or someone at Vanguard.
It should have been left as is. You shouldn’t fix things that aren’t broken.
I would give you 5 stars, but you required a review, therefore knocking you down one star to four.
Easy to use 4/5
The site is easy to use but the update of prices is very poor.
This app keeps crashing. Just “upgraded” late Dec 2018 1/5
This app keeps crashing. Just “upgraded” late Dec 2018
Limited usefulness 3/5
I’ve used the app for some time to check on funds and balances when I don’t have immediate access to my computer.
Unfortunately it crashes now every time I swipe up on it on my I phone Xs.
I hope you can fix this.
App continues to crash every time I log in. 1/5
I recently set up a new vanguard account and proceeded to download the app for iOS. I have the most recent version of iOS and cleared my cache. I have now downloaded, deleted and reinstalled the app 5x. I restarted my phone (X) and continue to have the same issue. I log in and I get to a home screen for a brand new account (showing me what’s new and how to navigate) and then the app shuts down every single time without fail.
I’m sure it will eventually work but frustrating, unable to use the mobile app which I absolutely will need moving forward. I emailed customer service and hoping the issue can be resolved quickly.
App crashing 1/5
App has started crashing immediately after I open my account with faceID. Clear bug that needs squishing. Please fix! App worked fine up until a few days ago.
Crashes repeatedly 1/5
Scrolling on "My Feed" crashes the app 100% of the time! Other parts seem fine
The app had suddenly become unstable and won’t open or authenticate on iPhone Xs
Log onto app. Scroll down. CRASH!
The app 1/5
Crashes upon log on 1/5
Every time I open the app, it crashes immediately after I log in. Have tried re-downloading and will the issue will not go away.