Log in problems 4/5
When I open the app it loads for a second and tells me “please try again or type in password” I think it has to do with the fingerprint ID. If I don’t enter my password it will lock me out of my account. Other than this issue it’s a nice app.
No access 1/5
Best market day in a week and neither the app or the website gives me access. Unacceptable. I've elven a huge vanguard fan my whole investing life but over the last year your interface products let me down again and again.
You never know if you will be able to load the app in a timely manner. I just tried to log on 3x and have not been successful. All other apps and access to the internet are working fine. This happens on the vanguard app at least once a week if I’m checking my portfolio pretty often. So frustrating.
Logon Error Messages and Incorrect Fund Prices 1/5
I checked my portfolio today and one of my funds incorrectly listed a 56% loss due to the wrong fund price being utilized. I’m really thinking I need to move my money now since they weren’t displaying the correct price for one of their own funds.
Also got a ton of errors trying to log on and down detector seemed to suggest this wasn’t an isolated issue.
This is a terrible app by any measure 2/5
I have several problems with this app. First and foremost it’s mostly a web app making it a poor performer. The UI is jam packed with most of the buttons found on web and does little to adapt for mobile. Most of the other issues are simply around logging in. It instantly logs you out. FaceID fails 99% of the time simply because Vanguard says I must log in to enable. I do. It still wants a password. So I use LastPass to auto fill and the Vanguard app completely resets after leaving for a second. So I need to do this song and dance to copy/paste my password. Fortunately the SMS 2-factor works but it’s 2019 folks, SMS isn’t much more secure than just a password, and it hasn’t been for some time.
Nearly all other financial apps (and more specifically stock apps) are light years ahead. The only thing Vanguard has going for is, well, that it’s Vanguard and if your retirement and ETFs go through them then you have few other options. Make the app easier to use and you will make more money and increase holdings. It’s that simple.
We’re unable to complete your request 1/5
Please try again later
ERROR we are unable to complete your request 1/5
By p. picasso
Can’t login. App Face ID does not work anymore and when I type my password I get an error that my request can’t be completed.
App Keeps Making me Reset My Password 1/5
I have had various Vanguard apps on my phones through the years. With the facial recognition feature on iPhones, Vanguard’s apps are useless. Every time the facial recognition doesn’t recognize my face the Vanguard app counts it as a failed login attempt. After a couple of these attempts it requires a password reset. I now reset my Vanguard password seemingly every other time I use the app. I haven’t had this issue with ANY other app....it’s extremely frustrating
Incorrect Data Reported 1/5
This app seriously has me considering other brokerages. It reports incorrect data! I had a pending purchase and for the next 3 days it said I had an “Investment Return” of that same amount. Um that’s not an investment return that’s a pending purchase that hasn’t yet settled. Thankfully the desktop version of the site reports the data correctly!
The mobile app is dated, not optimized for mobile and needs the entire UX to be revamped. Way too much effort to make a deposit or contribute more to the particular funds I’m holding.
As a millennial, I value a good mobile experience and don’t want to be strapped to a desktop to manage my finances. Please look at your competition in this area and adapt accordingly. I’m a big fan of your funds but Fidelity is looking pretty attractive with the modern app/website and zero cost funds. Really considering jumping ship here. Too much competition in this space to lag behind so badly. Heck even Betterment and WealthFront have better apps and they’re the new kids on the block.
Touch / Face ID does not work. 1/5
I have used this app for over a year, had no issues for the longest time and now within the past several months I can no longer access the app without typing a password. I get an error every time I click “log on with Face ID” and it requires me to input the password which I NEVER remember, thus making me login on the computer to make a new one and blah blah blah. It’s so annoying. Pretty much all major apps, especially financial apps should have such a simple feature as Face ID accessible. Please fix this Vanguard. It’s super annoying.
I will change my rating to 5 stars when you do.
Useless app 1/5
By Bad Bumps
Forced to put a star when doesn’t even deserve one. If you like to yell and curse at your phone out of pure frustration, this is the app for you. It’s about worthless as a heater during an Arizona summer. It’s very hard to navigate and their customer service hours posted is wrong. Constantly dealing with security passcodes for just about every swipe on the app is as annoying as the person talking on the phone behind you at the movies.
Good company, bad app 1/5
This app is super clunky and hardly works.
Doesn’t work 1/5
App never works, fingerprint ID always fails and when I enter my password manually it tells me my account has been locked and I have to reset my password.
Literally every time I try to log on, so frustrating that I gave up and deleted it.
Don’t waste your time with this app.
Login issues 1/5
Constant issues w Face ID. Also frustrating to have to re-log in once within the App to have to access certain pieces of account info.
Great but “clunky” 4/5
Great app for managing stocks and 401k information but clunky and lackluster in areas. The TouchID feature works sporadically. I will often get “this feature is currently unavailable” or it simply won’t prompt. The fix has been to uninstall the app, turn the feature one, log out, log back in using the password, toggle the feature again, log out, use TouchID. Would be great if this could be remedied.
iphone version not eorking 4/5
I have been using the IPad version and the web version. The latest update for iPhone is not working and constantly locking me out of my account.
Great funds, poor app experience 2/5
For the past few days, app tells me the app is temporarily unavailable and to use the website. Not a big deal if I’m logging in at night, but it’s a poor experience when it’s happening during trading hours.
If the app is unusable, please let us know prior to having to type in our password.
Touch ID is useless too as it seems like authentication between some pages/functions don’t work. For example, clicking the link to look up details of interests and dividends will prompt the app to ask for your password. I’ve given up using Touch ID.
Terrible App Experience 1/5
They updated their app finally so that everything is NOT run in a browser inside the app now.
That being said.... it is still a nightmare to use. Vanguard really needs to work on their UX experience for users to make it friendlier/easier to use.
I have two old accounts that are closed, a rollover and a 401K with a company I haven’t worked with in 3+ years. Yet when I sign into the app, the account it shows me is the closed rollover account instead of my currently funded 401K with my new employer. Sure would be great if I could actually see my account when using this app.
Please make it more useful 1/5
This app is too cluttered, it’s not easy to transfer money. Can you guys hire some good App developers??
If it helps please take a look at Fidelity and Robinhood apps.
I get this message. Access to the app is temporarily unavailable. Please try again later. That’s pretty unacceptable when I have all my money in with Vanguard.
Push notifications support lacking 1/5
This really needs to support push notifications for account activity alerts!
Customer Support 5/5
Customer service is excellent. They are very knowledgeable and patient to guide me through every step of the rolling over process. I’m a new customer to Vanguard :)
App is desperately lacking 1/5
App is glitchy, disconnects constantly, displays tons of annoying notifications, and becomes unresponsive. Have been simply trying to buy into a fund and I’m going on 2 hours of glitches and app crashes and still have nothing.
Locks me out 1/5
App keeps locking me out of my account even though I’m using the right password.
Effectively blocks password managers 1/5
By Ron Memke
1 Copy long random username from password manager. 2 Go to vanguard app and paste it. 3 Go to password manager and copy long random password. 4 Go to vanguard app. Username is gone. 5 Give up trying to get in my vanguard account. Thanks idiots. (No, remember username does not work until _after you log in.)
Many bugs: 1/5
By rockt scientist
Touch ID doesn’t work
Have to re-login when screen sleeps
Can’t edit order, have to renter all data
App does not appear in the list of all apps on my phone
I never write reviews for apps 5/5
By Greatest, ever
... But I'll have to say I'm very impressed with the vanguard app. Very easy to use (much easier then the website to navigate).
I find myself on the app much more frequently with the recent updates and I love it!
The app is all over the place with the finger print reader and locks me out quite often. Only app that does it.
Garbage. Useless App. 1/5
Crashes every time I try to log in. Then I’m locked out of my account for too many failed attempts. Complete garbage.
Love the company hate the app 3/5
The app is far behind where it should be. I love having a Vanguard IRA account and customer service is top notch. But the app lags, freezes, crashes. I basically have to log out and swipe it out then restart it to get what I want to do sometimes. Just very frustrating I wish they’d tweak it or revamp it completely.
Doesn’t work for employer programs 1/5
By Candy Cane Lollipop Licorice
Why doesn’t it work for employer programs??
Super confusing layout 1/5
I just moved money between funds and I can find no trace of it in places I’d expect - account activity, messages, or order status 🤷🏻♂️
By Bob a man
Requires password to read communications from Vanguard even after unlocking app with FaceID. Why would Vanguard allow me to trade based on FaceID but not read my messages? Doesn’t make sense. App does not allow trading certain types of securities such as T-Bills. You have to go to their website for that. Interface is clumsy. If you go to transaction history and try to click on the down arrow to show more transactions it often takes you to detail about the last shown transaction instead. There is no way to view an aggregated picture of holdings in all your Vanguard accounts - you have to look through each one individually (eg if you hold the same ETF in several accounts there’s no way to look at your total exposure to that ETF without opening each account and scrolling through it).
Doesn’t work with Touch ID or face recognition 1/5
If you try to use Touch ID or face recognition to log in, it almost always fails. As a result, it then locks you out of the app. Then you have to quit the app and log on to their web site, where you have to input all your personal information, answer numerous security questions, and be sent a temporary password (so much information is demanded that you have to wonder if you’ve actually stumbled onto a phishing site and your life savings is about to disappear). Oh, but the temporary password doesn’t work with the app, so you have to log back in on the web site and change your password back to the original one. Then you can log back into the app. But if you accidentally touch the home button or allow the iPhone X to look at your face, it locks you out again, and you get to go through the same process again.
If you instead spend all that time working a second job, you’d make more money than you would by investing with Vanguard.
I and others have informed Vanguard of these problems, but they’re in denial on this matter.
In contrast, the Fidelity app works very well, has much more info on it, is much more intuitive, and doesn’t have any of these problems. And, by the way, Fidelity’s phone tech support is also much better. So there’s a simple solution: trash this app, ditch Vanguard, and invest through Fidelity. After fighting with this awful app, I did just this and am happy that I did.
It’s been a year since I wrote this review, so I checked it again in the hope that maybe the problem is fixed. But it’s not. If Vanguard is as incompetent in investing your money as they are with this app, then you’re in trouble.
Worked great till I had to use Face ID 3/5
This app was fantastic with Touch ID and now that I have to use Face ID, the app has become useless. I get locked out of my account instantly and have to reset my password just to log in. FIX IT PLEASE!
Fix the authentication issue!!!! 1/5
I am tired of this locking my account. Fix it!!!!
Vanguard has been a wonderful asset for earning money on my money. However sometimes life hands you lemons. I am very disappointed that my plan does not allow me to borrow my own money in the event of needing to get ahold of some money for times of need. Am I able to switch to a plan that does allow me to take a loan on money that is already mine? Pisses me off that I can’t get any of my money that belongs to me because you seem to think it’s your money because I chose to invest with Vanguard!!!
Always resets my account 1/5
Every time I try to login it fails and makes me RESET MY PASSWORD. Every. Time. Deleting this app was the best thing I’ve ever done on my phone.
Sends me to another website to login again after logging in every time. Information is hard to find. Layout is poor.
App will not stay open on iphone for more then 5 minutes
Weird usability 4/5
By Ah Bl
Try not to use the settlement fund in fund exchange because it results in a weird loop. Good otherwise.
I don’t believe the app get 4.8 out 5. It should be 2.5 out 5. Such a unfriendly, not informative cumbersome app.
Why need security code? Used Id and password should be secure enough. All my other investments websites do not need security code, why kind of nonsense is that. Why needs security code? ************Customer first***********
Security code? What? What? What?
There is message center and email. That’s enough for me to get information.
Please stop ask us to give you more confidential data.
Good app 2/5
Problem is any little thing you do logs you out.
App closing on me 1/5
I’ve been trying to register an account and it keeps crashing on me, please help.
Basically a web app 3/5
Unfortunately this seems to be little more than a poorly ported web app with limited functionality. For such a large group Vanguard should consider investing in a more functional and responsive native app.
Could be better 3/5
The app doesn’t feel like a mobile app. It’s not fluid, it’s super slow to load and the initial login authentication with fingerprint will confuse you when it takes your finger print, show the loading screen for a few seconds, then present the login screen again with a blank password field. I found myself trying the authenticate with my password because I thought it didn’t authenticate with my print, then halfway through typing my password in, it will log me in using the print I entered 5 seconds prior.
Great idea, HUGE letdown. 1/5
The app itself has just about all the menus, and everything you need to monitor your account that the website has, HOWEVER: What is the point of having an app, with a fingerprint login that transfers you to the website to put your username and password In EVERY TIME YOU CLICK A MENU?!?! Isn’t that the point of a fingerprint lock? To give me access to things I don’t want to put my username and password in for? And shouldn’t all the menus take you to the required information WITHIN the app instead of to the webpage? What’s the point of an app when you re-direct anyways? And the password requirements are ridiculous so I always have to change it every time I login (which was why I set the fingerprint anyways). Such potential, yet soooooo bad.
Keeps crashing 1/5
I was creating an account and was almost finished when it froze and shut down. Now every time I tried to login to my saved application it freezes and crashed several times. Now it’s telling me that I have to submit a paper application because it can longer verify my identity when I was already verified. Very inconvenient and frustrating
By Waze daily user
A very Usefull Financial app