No customer service 5/5
I’ve been waiting a week to have a fraudulent charge removed and my accounts unfrozen. So far, I’v had no reply concerning these issues.
Not sure how this has such high ratings. 1/5
Terrible and unreliable, if you bring up any problem with support they quickly blame you and threaten to ban your account if you ask them again. I eventually got hacked and someone sent money with my card. I asked Support to help and to get my money back and they said that account sharing is against the terms of service and they banned my account. Like, what? >_<
Great, quick, easy to use app! 5/5
By Vanpool Rider
Great, quick, easy to use app!
First it is great and then it is terrible 1/5
It starts out easy, you can send money to friends and family. Then, it goes south. Your payments are declined. You contact customer service and they tell you how sorry they are. But “customer-facing” agents can’t see the transactions. Perhaps use the parent co. in the meantime. Yes, Paypal. No offers of a contact that can actually tell you what went wrong or how to solve it. You have offered the lowest of lows for customer service.
Don’t bother 1/5
It keeps crashing
Simplify life 5/5
Venmo sure helps me be more efficient with my time, but even more important is the disappeared hassle factor. And best of all, cannot beat the price!
Best thing ever💝
Impossible to update my info 1/5
Does not accept my password and I can’t use
Venmo is a vehicle for fraudulent activity.
Everyone Should Use This 5/5
Easiest, most stream-lined money sharing experience. All your friends should get it.
It's an ok app 3/5
Download this because a friend got locked out of cash app and it was the only way for me to pay them. Normally I'm a cash app user, I prefer it still. Don't get me wrong Venmo is good to, convenient, but one thing that turned me off of the app was that is takes 3-5 days to transfer money between card and bank with no instant fee option. I need my money and I need it now lol as the saying goes haha. Also not a big fan of the social media aspect.
Poor service 1/5
I had money sent to me and it said my account was frozen and I’ve only used the app once. I called to get help and literally nobody has answered I’ve been on hold for 45 minutes. They have my money locked in the account this is not okay. I do not reccomend at all. My mom had this same issue a month ago and they did nothing to help her but kept her money. Very very poor customer service.
When insufficient funds occur in source account. Account holder should be contacted rather than just retrying institution and accruing overdraft fees from bank.
Was loving the ease of using Venmo until my bank sent me a new debit card and this site won’t accept it. Tried getting assistance from customer service, but they informed me they can’t see what causes the security alert and they can’t do anything. Wanted me to go through PayPal. If I wanted to make payments through PayPal, I would have a PayPal account. Super frustrating and a huge bummer.
Be careful 1/5
Someone used Venmo to take $2500 cash from my Visa card. Chase reimbursed me. But be careful with Venmo!
Great app! 5/5
By AJ Cayer
Fast, easy way to send/receive cash
Venmo is amazing it saves me time
Almost perfectly convenient 3/5
By DMNilson 44
I love almost everything about Venmo.
The 2 highly inconvenient features are: weekly limits on amounts I can send & forcing me to use my Venmo balance when I have one to make payments.
There should be no limits other than the actual amounts my attached accounts contain.
I should always be able to choose whether I want to use my Venmo balance or one of my attached accounts to make payments, it should never be forced one way.
Stole my money, customer service is poor 1/5
So if you currently have a Venmo balance (money sent to your Venmo account) then that money can be spent without charging your banking account if the amount falls within the venmo balance. So I had a balance of $20 on Venmo and tried to transfer it to a friend for bills. So my Venmo balance went from $20 to zero, but the next day I saw that my banking account was also charged and my Venmo balance disappeared. So in total they stole $40 from me and customer service is of no help. All they (Jiv G) did was explain how it should work (something I already know, which is how I know they messed up). And I haven’t heard from them in over a week. Use Apple Pay or something, not venmo.
Love this App! I use it for work and personal. No bugs or hidden quirks, l wish l had been using it for years. For a someone not computer savvy it’s SO simple. Honestly ie paying $3.50 for receiving $350 INSTANTLY, especially in a jam is worth it!
Declines for payment 3/5
I love using Venmo to send my kids money for emergencies, plane tickets etc. Lately I have been getting “Declines when I want it to come out of my checking and pay no fee “ When I go on “chat” to get help the answers I receive don’t make sense and are really just crazy excuses that it is the system ... try again ... we are sorry .
By User Tori
I have charges coming out of my account with out my knowledge and Venmo insist they cannot do anything in their power to help. I’ve had to call my bank so we can report fraud but I am currently out the money that has came out of my account. Venmo took no further action to help and I’m very disappointed.
3% Fee 3/5
By Love the bank
Few is a bit high on high dollar payments
DO YOUR RESEARCH ABOUT VENMO!! 1/5
I sent $388 through Venmo to my mom and they froze both of our accounts asking for verification. We both uploaded our ID’s and were told it would take 3-5 business days to be reviewed by and account specialist. After the review period we were told our accounts were permanently revoked without any explanation. I didn’t mind that part at all honestly because the point of using Venmo is because I though it would be convenient and efficient and it was anything but that! Now this is the insane part. They did not volunteer any information about the $388 they had of my money. When I questioned them through email (that’s the only way of communicating with an account specialist), I was given a vague response about their investigation would take up to 180 day’s and the funds were a part of the investigation so they would let me know at the end of the 180 days if they could return any part of my money back to me!! Now after hearing this I went on BBB website for Venmo she literally every other complain is a story just like mine, some for thousands of dollars. I have no idea how Venmo is getting away with stealing people’s money but they are. There are many different apps like this so use one of them and stay away from Venmo at all costs!!
Can Not Resolve My Issue 1/5
By Awful in AZ
My account was flagged due to no fault of my own or my banks. When I contact Venmo their response to my issue is; there’s nothing we can do & use another company to make the payment as in there parent company pay pal! I don’t subscribe to pay pal...
Terrible in every way 1/5
Pain in the butt to use, tries to force you to give them access to every bit of info in your phone, Facebook, etc. Tries to trick you into letting them randomly snoop your bank account. Defaults to sharing everything you do with everyone, and even if you fix that, the other person can change it to public afterwards...
It’s like cash but easier
Best thing ever! 5/5
By DFW, TX Fan
Was very skeptic about this card as I’ve used zelle before and was so complicated and many issues that I dropped it. Learned about Venmo when I was in a predicament and trying to pay something immediately. It took less than 10 minutes to set up and I was able to pay for what I needed, I’ve LOVED, used it, and recommended it to all my friends ever since! 😊👍🏽
Not happy I HAVE to use the app to transact 1/5
I have enough apps as it and it would nice to have the option to simply be able to access and transact on your site from my laptop.
Not happy 1/5
Random money deducted from my account
Deleted after two transactions 1/5
Can’t delete transactions history.
Why are transactions ever published to begin with.
Not worth even 1 star 1/5
venmo comes down to 1 word: TRASH. Seriously, just use zelle or cashapp they’re great. Venmo had Unhelpful representatives who really couldn’t careless, instant transfer NEVER works, have to wait 3+ days to get money via standard transfer and another 5+ days to see money you transfer from bank to Venmo. Was told “in order to keep our systems robust we can’t access info to see why you weren’t allowed to instant transfer.” WHAT?? Oh and if you make a mistake forget about reversing a payment made, it’s impossible. Wholeheartedly f*** venmo!
Hispanic Glenski 5/5
By Hispanic Glenski
Confusing settings. 2/5
Don’t understand why payments to and from others, that I am not involved with, are seen. Not sure how to turn that off. Don’t like the idea of seeing other people’s money or others seeing mine.
Boss man 5/5
Awesome. Blows PayPal away
Simply Works 5/5
By Davi Music
What’s going on with deactivating accounts 1/5
Keeps saying my account is reactivated but doesn’t let me send any money ! Please fix
LOVE VENMO 5/5
By co star c
Never have problems, unlike cash app. Very convenient app, please keep it up paypal. We need vendors like you!
Difficult to add bank 1/5
I’ve tried to add our bank for several days and continue to get an error message.
Norita says , being able to pay through Venmo make my life a little easier! Thank you! 5/5
By No Rits
I love Venmo!! Easy to use for paying a person or getting paid!! 💕❤️♥️💋💋
Need help getting my money 1/5
By katie wants venmo to help
I can’t get my payments
I hate it!!! 1/5
Too frustrating to use! I’m out!
Convenient app 5/5
Easy to use convenient user friendly I like it.
Excellent app 5/5
By Cheryl Ann Hine
My daughter suggested I use this app instead of running from bank to bank depositing for my 5 children
Love this it’s easy and fun
Love the messages I can include
Don’t like the latest update on asking phone number 3/5
Asking last 4 digits of the phone number is the latest update and it’s annoying!
Lots of bots 1/5
By Disapointed Searcher
Completed a transaction with my roommate and immediately got 10 fake requests from bots asking for boob jobs and favors.
So easy To Pay bills
Love Venmo 5/5
By RnR Magic
Easiest. Fastest. Love this app.