Venmo cash transferred 1/5
I did a VENMO TRANSFER 1-19-2022 from my Chase account. Which $400.00 was removed received a notice that the funds would available & be “completed” on the 1-24-2022 . I have $400.00 cash gone from my Chase account 1-19-2022. Today is 1-25-222 and there is NO $400.00 in my Venmo account. So I have NO $400.00 . This is the absolute worst experience ever. I called yesterday customer service Venmo said if funds are not in by end of day the 24th that it could be another two days. WTFlip. Jan 19 through Jan 25th is 6 days. I will NEVER use a cash transfer from Venmo to any of my bank accounts. The $$$$ is OUT of my bank account. But I have NO access to the Funds. Worst experience EVER!!!!!!!!!!
Horrible app 1/5
Won’t give me back my money and no one answers the phone they act as if they are better than you and I have had nothing but trouble with this app I just want my money back ! I would give them no stars
Very convenient 5/5
Can’t close this app permanently 1/5
Can’t end this torture
not working for request 1/5
Thumbs down 1/5
Got a new phone. Tried every way possible to get into my account and it won’t let me. It sent me password reset links and when I click on them they say, “expired”. Tried to do the email reset multiple times and I haven’t received any emails. Highly frustrating.
Time Saver 5/5
By Hockey Mom 390
What a great way to pay people for goods and services! Venmo is a safe way for me to transfer funds quickly to people who may be more than an hour away - like my son at college. I can also pay his landlord, or order all of the items for my senior’s grad party…
By annoyed no longer a customer
I had fraud on account with no luck resolving even with a police report!! And I can’t ever use debit card with back up payment method always declines no matter what.
Keeps saying can’t verify me to cash checks yet I’ve been verified.
Frozen account! 1/5
Account is frozen and I’ve jumped through every hoop to reactivate it!!
App gets stuck in middle of sending it requesting payment 1/5
And the problem persisted even after force quit and restart. Only completely uninstalling and reinstalling the app fixed the issue.
Even worse, in the stuck state, the app gave no indication as to whether the requests went through, causing double charges. Only after reinstalling could I see my pending requests again.
Poor design & fuctionality 2/5
By Mason's Mim
I was surprised to see how poorly designed this app was when I heard it was owned by PayPal. It’s really confusing to navigate and find things, and for some reason the developers felt that everything you do on the app should be shared with the world like a social network. If you don’t change privacy settings, anyone can see the transactions that you’re making. This is crazy! Other features are not very helpful for ease of use like the face ID and pin. It turns off every time I exit the app and I have to retype my username and password. So inconvenient! Most frustrating is the fact that you can’t use your Venmo balance unless it covers the full amount that you’re spending. It’s my money so I should be able to use it how I want if I’m covered for the rest with a credit card or bank account. In PayPal, you can use your PayPal balance and then your alternative payment method to offset.
Why it’s almost 5 stars 4/5
Venmo would have five stars from me, less one issue. It is difficult to search for people. If I want to find someone in the past that I have already paid, it is usually difficult to find them again.
Happy user 5/5
By pilot mel
Easy for grandparents
5-Star Review 5/5
Safe, Secure, Easy
love Venmo 5/5
it’s always so easy and convenient
I really like Venmo,card and app is easy to use. They also have cash back at certain stores. I also like the fact that you can cash a check. Direct deposit is a plus also.
Account frozen and close with no reason or response. 1/5
Got an email stating my account was permanently frozen and then ultimately closed and since PayPal owns Venmo my PayPal Was then cancelled? I consider myself a low end, small transaction user. No reason why was offered after following up. Perplexed?? I guess it’s just another big machine with faulty AI.
That new company coming in is giving me the creeps… it rubs me the wrong way.
Card delivery 1/5
I’ve been waiting for well over a month for my card, I’ve verified all my information and my card still has not showed up. I don’t know if anyone else has dealt with these issues, but I would rather stick to cashapp or another service similar to it.
Excellent Customer Service 5/5
Customer Service helped me setup my card, my Rep listened and answered all my questions, very pleased with the app. I was under the impression that this was a cheesy app, not sure if I wanted to link it to my card for security reasons, which Venmo takes that seriously. Thanks Venmo.
Works but clunky 1/5
Been using venmo for awhile - works as intended, but using the app is just so slow and clunky. The feed will randomly freeze and take forever to load, and sometimes the app just crashes. Flipping between pages takes much longer than other apps.
Update: clunkier and I don’t know where anything is
Happy customer 5/5
dont get!!! 1/5
you do not get refunded if someone tells you a different venmo name to send to!!! i lost $31 to a persons first account that they pretended they still had and really they had a second one and lied to me saying see this second one is mine!!!! venmo has no protection you get scammed and they allow it!!!!!!
They take your money from your bank no problem but don’t let you use it for days. Any other app is better. Do not use Venmo! I never hated a company more that this one. EVER!
Christine was absolutely awesome!!!!!!
Easy to use. I am not very good on the apps, but this one is easy to navigate 5/5
By happy & grateful
This is really great and easy to use.
App was great but so buggy 1/5
Please stop focusing on all of the social aspects of the app. If I request more than 2-3 people money at once the app crashes. Also it’s impossible to find pending requests to and from other people. Please make the UI MORE USER FRIENDLY AND SIMPLE.
Problem after problem 1/5
By Keyaira N
I sell items on Facebook marketplace often and Venmo would hold the payment and these are people that I’ve never met before. So Venmo holds the payment and then the person cancels the payment after they’ve left with the item and I have no recourse to get my money. I’ve talk to them about this multiple times and they continue to hold payment. I have lost $600 because of this. And besides holding my money they have also made me call them and explain to them where the money is coming from and how I know the person. Frankly I don’t feel like that’s any of Venmo‘s business.
NEVER SENT ME MY 10$ 1/5
What a scam
Venmo not for everyone 3/5
I used Venmo and was useful until my account dipped below $50.00
Could not fuel at pump and caused delays in my day’s activity. Due to new government oversight I will no longer be using Venmo for payments
Venmo Review 1/5
I do not like the fact that Venmo automatically publishes payments that I make and people in my friends list make to other people that are t in my friends list. Every time I open Venmo, I can see a whole list of payments that people have made to other people. It is no one‘s business who is making payments to whom and for what reason. I think this can be changed in the security settings, but it seems to be a little complicated, and most people don’t change it.If your ex is in your friends list and you make a payment to someone, the ex can see it. Venmo should automatically set it up that the payments are not shown to anyone unless you specifically go in and change it to do that. Very poor design.
Awesome App 5/5
I love this App so convenient and efficient.
When debit cards came out, it was the easiest way to pay without your checkbook. Venmo has just passed up debit cards. So easy and convenient!
App asking for SSi photo 1/5
The app demands photos of your social security number to verify your account.
Bad user error messaging 1/5
I’ve had many issues with transferring money and using the app without wifi. The error messaging is absolutely useless. It just says “it didn’t work”. Help me troubleshoot better. Your api calls must be giving better responses than that.
Security goes both ways 3/5
I guess they don’t want you looking up people’s names using a phone number, but it seems they only verify the recipient’s name AFTER the transaction. Not very reassuring. I guess you could send pennies to a random number and get their Venmo name. Not so good either.
Easy Peasy 5/5
Love the ease of making and receiving payments. Most people use Venmo😘
This app is awful now
Just make it simple
app freezes 3/5
app freezes when completing a transaction
Worst customer service ever. 1/5
They use their interface every so often to trick you into transferring your funds immediately to pay the fees. It’s random. But looks like the regular interface but never takes you to the second screen to pick immediate or 1-3 days and amount. It just transfers immediately when you hit the transfer button
Too easy to pay wrong person, impossible to fix. 1/5
Ridiculous that people are only searchable by name not phone number, and that once payment is sent it cannot be canceled. Just paid the wrong guy by accident and I have to hope he sends it back. If not I’m screwed. Just awful app design.
I don’t like people to see who and what I pay for and get paid for 3/5
By key biscayne mom
It’s a lack of privacy. Its detrimental for business because they can compare prices
I not want to see other people’s business.
I want to go straight to pay. Fast. Easy.
Trying to pay someone I owe money to and it won’t let me pay the full amount which is under the $3000 total limit. I’ve had to pay this in smaller chunks however most of the time I get an error message. When it said and done I would’ve had to pay for separate transactions and then probably deliver a check for the final $200. Sort of takes the convenience out of it. I should’ve just mailed the check it would’ve been quicker.
Crashes when sending or receiving 2/5
When will you be fixing the issues with crashing? Every time I try to send or request the app crashes and I have to force restart. This happens at least 4 out of 5 transactions.
Excellent app, highly recommend
This app is garbage 1/5
You can’t link any non chain banks such as local banks nor will it allow you to transfer to and from discover. Useless app is a waste of time.