Terrible App 1/5
This was the worst experience that I’ve had with an app because I couldn’t get refunded for money that I spent through app and will never use.
Connectivity issues 1/5
I hopped on the metra and was trying to buy a ticket. I am a student so I get a discount with my student id. The app kept crashing when I was trying to get my ticket and I was forced to pay regular price plus an additional $5 fee for buying a ticket on board. In other words, I payed $11.25 to get home instead of the usual $3
Crashing while opening the app on. iOS 9.0.2. Please fix
Apple Pay 1/5
By Ashish logmaster
It’s 2018 folks. Please allow payment via Apple Pay, we are happy to pay a little more for the convenience. Am a tourist and the app is so much more than having to stress over buying physical ticket.
Lacks good interaction 1/5
By Inderr Siingh
I removed the app from my mobile Just after 15 mins of its usage
Chicago tickets gone 1/5
I am no longer able to buy tickets for metra on my phone now, it simply gives me an error message when i go to charge my account. Luckily i had time to buy a physical ticket as i usually dont carry cash. There was no warning about this at all.
Add new card 1/5
By Dr. She's he
I’ve tried 10 times to add a new credit card. I keep getting the same message “account can not be verified” ummmm yes it can!!! So frustrated!!
Doesn’t work on iPhone X 1/5
By EM Search Consulting
The app won’t load when I need it most - on the train. I have to end up paying full-fare cash to the conductor rather than using the app pass that I pay $190 per month for. Managing an app isn’t so easy, is it?
After May 2018 app does not work iPhone 8plus 1/5
After the most recent update the app does not load. The app simply does not work at all now.
This app worked just long enough for me to log on and buy a 10-ride pass. I have never been able to actually use my pass, because the app RARELY OPENS, and when it does, it won’t let me access my pass (though I was charged for it on my credit card). Metra has not responded to my requests to be reimbursed.
Beware of using this app to buy anything, ever.
This app may be convenient at times for buying tickets, but is based upon a horrible partnership between Metra and Ventra, where neither party is responsible for helping the customer in the event of a billing error. Ventra will not correct billing errors, they will simply reference a no refund policy and send you over to Metra, who will then send you back to Ventra because you did not purchase your ticket directly from Metra. After the customer grows tired of going back and forth asking for help, the customer loses. Again, beware.
Could not open in my phone 1/5
Doesn't open at all.
Worst app ever made!!!! 1/5
By Jarobi R.
Terrible app. Doesn’t work. Waste of space.
Pure garbage, double charges and crashes 1/5
Was on the train, went to buy a ticket and the app crashed. Apparently there was an update... I update the app and it worked. However, that fun crash lead to a double charge. Now I have to call Metra and figure out how to fix it. Garbage, buy your paper tickets, they don’t crash
Please add the ability to delete cards within the app 4/5
Update: May 15, 2018 - There is no intuitive way to get to the correct department, such as “press (whatever) to delete your card or speak with a human being.
Other than this omission, I find the app easy to use.
I have owned a U-Pass, a card that I purchased, and one that was given to me as a gift, and is somewhat annoying to have to scroll through several pages to get to the correct card.
I love the convenience of being able to load value at any time.
The transit tracker is fairly accurate, though it could be greatly improved by adding when and where buses have been rerouted to.
To many glitches 3/5
The convenience is great, up until the adding new card option stopped loading, and now the app won’t even open!
Update fail! 1/5
I updated to the newest version and now I cannot use it at all. I'm on IOS 9.2.
Update it 1/5
Doesn’t work. Useless. Can’t register, add, or purchase card. Won’t stop loading. Update it.
How am I supposed to use this app if it wont let me register my ventra card. 1/5
Wont let me register my ventra card. Ive been staring at this loading screen for an hour and still nothing. Ive restarted and re-downloaded the app. Logged out and back in and still. It wont let me add my ventra card.
Fix this, I can’t even create an account. Look into new ways to create an app. You need help.
Latest update fails. 1/5
The latest Ventra update is a failure. Now, when running the Ventra app, it is stuck on the initial screen, nothing happening here. I've removed and reinstalled, rebooted, with no success. My phone is at iOS 9.5.3, so it should work. Now I can't use metra tickets that were purchased using Ventra. Nice job.
Needs simple changes 3/5
Seems easy enough to include trains that haven’t reached their destination in the transit tracker. Sometimes riders are taking a new train or someone is picking up a rider at the station and wants to know their arrival time.
Please add track numbers to the trains . There aren’t a lot of screens in Ogilvy and including the track in the app would save time for a rider.
What’s the purpose 1/5
The app doesn’t work it keep tell me my passcode is correct but allow me to use my password to login into my account by won’t allow me to add A new Ventra card to my account
App lost my ticket! 1/5
How on earth does an App just go and loose a persons mobile ticket??? Like really!!! Uninstall and reinstall didn’t work! Come on what more do I need to do?
Latest Update Crashing 3/5
After the latest update, it always takes 2 attempts to open the app because the first attempt crashes immediately. It’s not a huge inconvenience, but it is a little annoying.
what the f happened?? 2/5
By Diamond Hodges
every since the recent update. the app will stay in the open screen i would have to install again just to get into the app once. it really annoying. whatever happen with the update it was horrible. it need to be fixed asap i don’t wanna use the website to reload my card or buy tickets smh.
Improvements needed like right now 1/5
By Nickolas J. Carr
The app is good, but needs improvements to make the app useful. First optimized the app for ios 11 and later and iPhone X users. Second, add a virtual ventra card so if users forgot their ventra card they can use the ventra app to get on the bus and train. Third, fix all the crashes and fix remaining bugs to improve user experience. Next, add Apple Wallet support so they we have a virtual Ventra Card even we don't use the app. Finally, to make the app useful and reliable add the options in the app to send feedback so that you the developers to listen to us the users (which you don't do).
Needs to support iPhone X screen 1/5
Please update the app to support iPhone X screen resolution
Good idea 2/5
Good idea when it works. Tried to use this app today and found my monthly pass was missing. Checked online and someone it had assigned my phone a new ID? Since the info is stored on the phone and not server there was no way for me to get my monthly pass back and was forced to buy a single ride pass. Now I have to call support to use my pass I bought. Good idea but clearly needs some work...
Blank Screen (PLEASE FIX) 1/5
For well over a month, the app is stuck on a blank blue screen when opening the app. It doesn’t move past the blank blue screen. I NOW have to log on to the website, which is a horrible experience might I add if you’re doing so via a mobile browser. PLEASE FIX!!!!!
Brilliantly disfunctional 2/5
This app is delightful for a no cash carrying millennial, right up until you can’t add a new card to the system. I receive a commuter check card every month, and half the time it’s a hassle to get the new card added to the system. Please get some updates to your payment system so I don’t have to keep calling the support center. Any day now I’m going to lose this paper monthly ticket...
Doesn’t work anymore!!! 1/5
The app no longer works. It wont let me add a credit card to purchase tickets. It just has a blank white screen. FIX IT!!!
For almost a month now, every time I try to add a new credit card so I can purchase additional metra tickets on the app, it freezes and does not allow me to enter my cc number. Of all the features that should work, you’d think it would be the part where paying customers can actually pay you money. Otherwise, app works well.
Too many bugs 1/5
I can’t reopen the app once I close it. I can’t log in to my accounts. I can’t buy tickets on that. Really bad experience.
No functionality 1/5
Cannot add my credit or debit cards at all. When trying to add a new card the app shows a blank screen with New card on the top of the screen. This occurs after inputting my billing information. Can’t buy tickets with the app since I can’t put in my payment methods making this app useless.
Was this app written by monkeys? 1/5
It’s impossible to add a payment method through the app. Oh, it has the screens, but they’re totally BLANK. The only method to do this extremely simple function is to use the website, which is even less intuitive.
Typical RTA garbage. Ignore the customer because they don’t have any other options. Perhaps if you dimwits didn’t use all your funding to pay hush money to former CEOs you could get some coders who have a clue what they’re doing.
Freezes a lot, reset and lost my ticket value - not reliable at all.
Great for Metra 5/5
By Matthew C. H.
I use this app for daily Metra commutes. For that purpose, it is very good. I am particularly impressed by the fact that it is so reliable in processing purchase transactions, even during bursts around the start of the month. I have even used the instructions on the Ventra site to transfer monthly passes from one iPhone to a new one and they work perfectly. I can’t speak to how good this app is for CTA or Pace, but for Metra I have to hand it to them, they really refined it and made a dependable product. I hope they keep it up!
This app would be great if it worked the way it says it does. I have many issues with it freezing / logging me out. It never allows me to update any of my information. I’ve missed trains because of this app logging me out randomly and freezing. This app should help the customer and make it easy to avoid the extra fee on the metra. FIX THESE ISSUES. You haven’t left us customers with any options to try a different app.
App is maddeningly glitchy 1/5
I have a brand new iPhone with up to the minute software. I’m sitting at home, so my internet connection isn’t an issue.
I put in my password and confirmation. The two don’t match, so I use the reveal (the eyeball icon). They match. I hit “Submit” again and receive another rejection. Being “that guy” I hit send again without changing anything. Rejected. I can see the matching words. Fourth try, the password is accepted. Trying to check out, I go thru the silly “split payment” option (no “pay in full” option, not directions, but after assigning payment amounts, I try to check out, but after confirming my billing address there’s no where to put in credit card info.
Two star average rating means a lot of unnecessary frustration on the part of a lot of people trying to give Metra money.
I can’t even change my contact info. I can’t even purchase a monthly metra pass.
This app is absolute trash. Every time I try to purchase a ticket, either the “checkout” button doesn’t work or the screen becomes frozen. I’ve tried to delete and re-download multiple times, with no luck. This app used to work great when it first came out, but it’s proven to be completely useless as of recent.
Doesn’t work 1/5
By Cool knife guy
The app doesn’t work, plain and simple. I downloaded it and tried to buy a ticket. It just won’t let me add my card info. I get a blank screen, no matter how many times I close the app and reopen it. I’m lucky the conductor gave me a pass instead of chucking me off at the next stop.
It does what it’s meant to! 5/5
I’ve never had a problem with this app I’ve used it to estimate EL times and to buy metra tickets no problem!!
Doesn’t work 1/5
By Chicago Tiffany
Doesn’t work. Can’t even get it to sync with my online account.
Needs iPhone X Support 2/5
App works great for monthly Metra tickets but needs support for iPhone X screen size.
Is there an option for negative stars? 1/5
Just got this app. My train depot was closed- can’t use a card on the train and I don’t have cash.... the app wouldn’t load my card. Called the 1-800 number to add my card over the phone and the call center is closed.... I’m up a creek with no paddle.
By Sup Brah!!
Downloaded, worked 1 time. It sits on the blue screen. Typical City of Chicago crappy
This app is awful!! 1/5
By djdjd djsjs
Doesn’t even open half of the time and when it does it doesn’t pull up my existing Ventra card even though I’ve registered it. It won’t let me register the card again so i can’t do anything in the app! Can’t even load the card with a pass or money...have to use the ventra machines in person. I emailed customer support and heard nothing back. VERY FRUSTRATING.
It took me 32 minutes to buy a ticket 1/5
By One time Metra user
If there is no way to add a new credit card and pay for a ticket without registration and visiting web site - THEN MENTION THAT somewhere in the app.
NO Apple Pay.
It’s easier just to pay cash then spend all this time for a registration.
I’m not surprised that this app has 1.5 stars.