Put money in it and the ventra doesn’t work 1/5
Changed the payment method and my ventra card stopped working all together. Put $18 in it too and doesn’t seem to work anywhere. Calling a representative is useless because nobody answers and just redirects you to the main menu.
NO SUPPORT 1/5
Sent email 3 weeks ago with issue and still no response.
Can't even add payment 1/5
Soo... I installed an app that won't take my apple pay? Mmmm, this app needs a lot of work.
App doesn’t work - Stay away 1/5
App doesn’t give tickets that you can use or move tickets to your wallet like promised, & Ventra doesn’t offer refunds. Also, the map functionality is poor and not user-friendly.
Go to the website, buy tickets in person & skip this app.
Happy travels -
I would give this a zero if that were an option 1/5
Ridiculous ghost busses 1/5
Horrible app, doesn’t tell you when the busses are coming. These busses are ghosting the f out of everyone. Fix it bro
Checkout button under Swipe Up 1/5
Very inconvenient not being able to checkout because the Checkout button is now located under the Swipe Up bar. Please fix this asap. The app is pointless if you can’t even buy a pass or add money to your card. Very frustrating.
Why is this app so completely useless? There’s absolutely no connection between the times the app reports for L train arrivals and the actual arrivals of the trains.
I’ve reviewed before, but I’ve decided to leave a review every time I end up sitting on the L platform waiting 30 minutes for another train because the app reported that one was three minutes away, only to watch a train pulling out of the station right as I get to the platform. And the app reports that another one is coming in ten minutes, but the station board shows nothing for 30 minutes. If I had known I was going to be eating a half hour I would have gone and gotten a drink so I could kill the brain cells that fill me with rage about how useless the app is, but instead I paid my fare and I’m stuck here waiting like the trusting, gullible idiot I am.
If this app was a girl, it would be the kinda homely one that keeps telling you how good she is in bed and then falling asleep as soon as you wedge her into your Dodge Stratus after realizing that no one else at the bar is drunk enough to go home with you. She wakes up a block away from your house and tells you she’s going to puke, but she can definitely hold it long enough for you to pull over, and then blows chunks all over your grey cloth interior a second later. You get her inside and clean her up, and she tells you that she’s feeling better and now the fun stuff can start, but then her stomach makes a funny noise and she runs to what she thinks is the bathroom, but is actually your den where you keep your collection of priceless Mel Torme albums in the original cardboard, and ruins everything in the room with explosive diarrhea. You write the collection off as lost forever and show her to the real bathroom so she can clean herself up, and she uses all your mango coconut body wash that you ordered for like nine dollars on Amazon and haven’t even got to use yet. She comes out of the shower and smells like mango dipped in sulfur, but she says everything is okay now and she’s gonna rock your world. You lead her up to the bedroom and guide her to the bed, but she suffers a sneezing fit and sprays mucus all over your collection of Star Wars toys, getting it way into all the little nooks and crannies where you know it’ll never ever come out. And from the smell you can tell some unfinished business from the den came out. You give her a tissue and a bath towel but she doesn’t use either, and she gets into your bed and starts shifting around in a way that makes it obvious she’s using the 250 thread count sheets you bought at Target with your first grownup paycheck for the purpose you were hoping she’d use the bath towel. She gestures you to the bed, and you figure why not, you’ve come this far, so you strip down and start to climb in, but as soon as you have a shin on the mattress she knees you in the groin and pulls off her mask and she was Jim
Belushi the whole time.
That’s how you feel every. time. you. use. this. completely. useless. app.
App not functioning during checkout 1/5
You guys really need to fix this app. Cannot make a purchase as the checkout button at bottom sits in same spot as swipe up function on iPhone. Please address asap. I have iPhone pro 13. Should not be having issues like this.
Private company running payment for a public service 1/5
By Natedawg 007
Terrible app and customer service doesn’t care. I moved my physical card to a digital one and have had numerous times the digital card won’t read when tapping so I have to pay using a different card. Bus operator doesn’t care to hear me explains this happens all the time and I have a 30 day pass. I also keep “favoriting” various trips and it resets every week. Terrible app. Stop privatizing public services.
3 day bus/“L” pass 5/5
This app made taking public transportation so easy and cost effective. We bought a 3 day pass for $15 (it’s good for 72 hours from first ride, so we actually used it over 4 different days). It worked on all city buses and elevated trains (blue line to O’Hare). After purchasing your pass, simply add to your Wallet. Then, click on the card to “pay” until you see the “hold near reader” icon. I will definitely use this again when visiting Chicago
App Is A Joke 1/5
By Mr. Eddy V
I tried adding value to my card and there was a purchasing error for some reason so it didn’t add money to my card. Checked my bank account and I was charged four times on my card with no money added on my Ventra card. This has happened multiple times and it’s an absolute pain. This app is totally unreliable.
Not working 1/5
It’s not adding anything to my wallet it keeps saying Error and not taking my money for my pass
Logged me out of guest account mid train ride 1/5
This dumb app logged me out mid train ride in the city and caused me to miss my stop. I had a guest account and was automatically logged in before I got on the train ride. I didn’t have a password because it was a guest account and I didn’t realize I had been logged out until the conductor was at my neck yelling at me for my ticket. I went to retrieve my weekend pass and all of a sudden it told me to buy a new ticket and logged me out of my guest account. I went to find my password but realized I never created one. The conductor waited on me for about 10 minutes to create a whole new password and reset my app and log back into my guest account, and didn’t let me off the train so I missed my stop. THIS APP IS GARBAGE DO NOT USE.
App doesn’t work for new cards 1/5
By Wolf in SF
New Chicago rider. Tried to use the “Create New Ventra Card” workflow to add a Ventra card to my Apple Wallet. Errored out all the times I tried to use a credit card stored in Apple Pay and also when I tried to purchase with a different, physical card. It still shows the purchases as pending in my credit card history in online banking, so now I probably have to dispute the charges as well as buy paper CTA tickets.
The. Worst. 1/5
The most poorly designed unusable app I’ve ever had to use. Shocking that something this widely used is allowed to continue to be so terrible.
Absolutely Worst App that I Have Ever Used 1/5
The Ventra app is slow, buggy, and the function to add the card to your Apple wallet is difficult to use. If you click out of the dialogue to add the card to your Apple Wallet, its difficult to bring it back without reinstalling the app
Warning: the app double charged me for a pass. I tried to pay for a week pass through PayPal, was charged on my card, but then didn’t put the transaction through on the app. Instead I had to charge again directly through my card.
It feels frustrating that an app so crucial to daily life in Chicago is a mess.
Chicago deserves better.
Super easy to us 4/5
I read some reviews before downloading and was a little worried but everything was super easy. Created an account, add the card to my Apple wallet, loaded 15$ onto it from my Apple Pay and I’ve been set all weekend.
Terrible and often inconvenient 1/5
By R.C. Ray
The app logged me out of my account, I’ve tried to retrieve my username, but I’ve yet to receive the link so i can sign back into my account. It’s been 2 days of this. The bus tracking feature on this app isn’t accurate either.
Not a fan 1/5
By rider 1256389
The bus times are WAY off.
Great app functionality with few suggestions 4/5
1. Add ventra transit card directly from apple wallet app similar to the clipper SmarTrip and TAP transit cards.
2. Add transit pass purchase option called CTA/PACE/METRA 30-day pass (equivalent to regional connect (RC) pass) instead of having to puchase metra monthly pass first and then have the option to add the other two agencies through RC pass. User interface is key.
3. PLEASE add a safety reporting component to the Ventra app for users to “see something and SAY something”. This would help in reporting passenger safety concerns.
Awful App 1/5
This is a “looks good” app that doesn’t work as it should. The poor performance of this app is similar to the decline of Chicago. Schedules aren’t updated. It shows bus departures that don’t happen. The favorites are no longer supported and shows no information. Ventra doesn’t respond to email inquiries. Bad all around experience.
Way too difficult to navigate. 1/5
Mind you, I am not a Chicago native - but have traveled to many large cities where their metro apps made it a breeze. This app does little to help actually navigate Chicago, and does so in a clunky manner. Ventra, please take some notes from Triplinx.
Horrible unstable mess 1/5
By cd G be set
How is it that this app is so horrible for iPhone but almost perfect for android. It makes no sense that I have to constantly add my favorite bus stops or that I have to pay for transit tickets through Apple Pay because the app won’t recognize my stored debit card
Overly complicated 1/5
An enormous amount of bugs and errors. This app is meant to handle simple transactions.
Unable to connect to park a payment 1/5
Unable to connect to top up so it’s very frustrating
Unable to Reset Password 1/5
This app is terrible. I am currently unable to reset my password and customer support not responded. How am I supposed to add funds when the system doesn’t even allow users to reset their passwords? Absolutely ridiculous…
Somethings wrong 1/5
I’ve been trying to log into my Ventra using this app for ages. Every time it keeps saying that there’s a server error. When I log in on the website everything‘s fine. Please fix this app! It’s very irritating! I try asking for a password reset, it still says the same thing when I type in the temporary password. Seriously! Please fix it! 😡
Terrible app 1/5
I would leave 0 stars if I could. This is the worst app ever. Buses just disappear when they are a few minutes away or just don’t show up. Favorite stops and buses disappear and have to be re-added or say no information and can’t be removed.
Mid app. doo doo 3/5
Listen. the idea of this app is fire but i feel like it’s a lot for my brain sometimes. we need some simplicity. I am on the train rn and thinking about how much better my life would be if this app glitches more and gave me free tickets. also. let’s make the metra more frequent
Terrible App 1/5
Horrible design & layout, things don’t load properly or take forever. Arrival times are only accurate IF it even shows up at all (they know of a bus exists or not so don’t say one is coming). Then half the bus routes will stop working & say no information unless you click show all routes at this stop even though there’s only ONE route that stops there.
service crap 1/5
Tervous application just like transportation CTE is an disgusting when putting hours of those who do not pass the train are not accurate and their employee loose never know anything about their train lines
couldn't be more confused 1/5
my god this app is confusing. i just want to buy a ***** L train ticket from O'Hare. do i make a pass??? do i buy credits??? metra? cta? searched by station and can't find "O'Hare" "airport" "ord". please redesign with UX in mind.
Why is it that this app keeps erasing your favorite bus and train lines? AND your favorite locations? Sometimes even within 24 hrs of adding them yet again! It’s completely aggravating! 😡
Too many issues 1/5
App just has too many issues that are inconvenient
Logs you out randomly and usually after any update
Any stops added to the favorites tap are removed every other day
Bus times are inconsistent. Will tell you a bus comes in a few minutes and it never shows, sometimes multiple bus time showings in a row
If using the app to pay on a bus or at a train station sometimes will say “insufficient funds” when you have a ventra pass
Can’t use 1/5
I downloaded the app, but couldn’t even add value to Ventra using credit card or Apple Pay due to server error. I never had any issue with Apple Pay on any app ever. This is the first time. What a joke.
Too many errors 1/5
The app constantly logs you out. Sometimes the tracking of buses is flawed as well.
Poorly Developed App 1/5
By Jimmy Vanez
Be careful buying CTA passes on here. It is finicky for starters, and I just tried to renew a pass and the charge went through my bank account but the system had an ‘error’ in the app which causes me to have to pay for it twice. Hopefully will get it covered.
This app is the biggest waste of time and money. I downloaded the app to have my card on my phone. However, once connecting my card to the app my card no longer works. I have a 30 day pass and just had to by a ticket to get home because the app says my card is invalid and in use on another phone. Absolute joke of an app. Stay away if you don’t want to waste money
Apple pay, discover doesn’t work 1/5
Two purchase options don’t work for buying tickets even though they are listed as working — apple pay and discover
Bad tracker 1/5
App drops trains and buses all the time. Very inaccurate tracking.
Declined transaction, took money anyways 1/5
I used apple wallet to try and purchase a 7-day pass as I am visiting from out of town. The app said the purchase did not go through. However, my Apple wallet said the purchase was approved and it showed up on my bank account. There is no way for me to gat a refund from the app as it does not even acknowledge the purchase. I will have to place a dispute with the bank now. Total PITA.
- App is ok and does show train times.
- Registering for a new account required so much unnecessary information..
- Have not tried reloading Ventra card.
- Once this Ventra card is added to Apple wallet, you cannot use the original card anymore.
- It takes up to 15 minutes before Wallet can be used, so prepare accordingly.
- CTA staff were unable to assist (at one of the blue line station booths) because they are apparently not handling any Ventra requests. You may end up needing to ask someone for a swipe.
overall thoughts: stick with the physical card.
Contracting gone wrong 1/5
This app is a classic example of a multimillion dollar contract with Cubic Transportation gone wrong. Trying to add a card to Apple Wallet? Here's an obscure error, please call Cubic's phone number (during business hours) with an hour wait. Having problems with your card? Call the number for Cubic, wait an hour. This app is absolutely useless, because literally nothing works.
Works great 5/5
Had some apprehension, but totally unwarranted. App does its job. I just need to make sure my phone is charged so I can use it. You need a credit card to load it up. Can also use the app to see what time your bus/train is coming.
Left in the dust 1/5
I’m not the most experience with the trains. Thought I would double check what platform I needed to be on. The app didn’t provide any info and I foolishly believed I was in the right place and got left behind
Stole my $$ 1/5
Could not get the app to upload into Apple wallet. After countless attempts and too much wasted time, I gave up and I consider this a lesson learned.
Online Ticket 1/5
They need to add a confirmation button for using the online train tickets. If you press “use” accidentally it will use your ticket right away, and that ticket is only active for a small amount of time.
Genuinely a horrible app, barely functions, completely makes up arrival times for both busses and trains. When you open the app or click into any page you just allow nearly two full minutes for the app to allow you to click on anything else. So searching for a specific stop on a specific like (which should take 30 seconds) can take several minutes. Constantly signs me out for no reason. Inaccurately displays “nearby” stops. Seriously, anyone who has this downloaded only has it because they have no other choice.