Update so NFC can work in Apple Wallet 1/5
Update the app so you can add your card for NFC via your Apple wallet. You can tell by the formatting that it’s outdated prior to the iPhone X.
Wild how bad this app is 1/5
Doesn’t recognize login info. Total incompetence.
Does not work on current iOS 1/5
How is it possible that they haven’t updated this app to work on the most current iOS update? I am sure this impacts many people in the Chicago area.
Please fix this.
Terrible - Metra riders avoid this app! 1/5
Get your Metra tickets any another way; avoid this app if you possibly can! Crashes almost every day when trying to show ticket to conductor, wasting everyone’s time. Surprisingly bad and it’s been this way for many months. Crashed twice and then gave an error when trying to buy tickets.
A bad app, not well maintained, created by people who don’t care. Only as popular as it is because there are no alternatives.
Junk from a terrible company 1/5
App is buggy. Customer service is awful. But hey I guess we aren’t the customers once get the politicians to give them a monopoly. What incentive do the have to provide anything other than crap.
Decent, but could use some work 3/5
It’s never going to be the prettiest app on the store, but it gets the job done. However, I would like to see a feature added where you can track when you’ll reach each individual stop on the train you’ve boarded. As of now, the closest work-around available is to find the same train for the next day and look at the stop times there.
At the very least, you shouldn’t be blocked from viewing past trains on the Transit Tracker once they’ve departed.
hasn’t worked in months 1/5
doesn’t work. just sits on the logo screen forever. totally useless.
Ventra took a $1 out of my account leaving me with - amount I put $5 on my bank card just to load $5 to my transportation card. So its -$4.
Ugh! Poor people issues really🤦♀️🙈Going have to add more money to my bank card.
App doesn’t work 1/5
I can’t even set up an account!!! Ridiculous. Fix your app!
How can it be this bad? 1/5
Just poor performance
Useless app 1/5
Doesn’t work at all. I wish I could give it zeros stars.
This app could be so great. 1/5
Imagine a world where you can load and set balances on your Ventra card, all from the comfort of your phone! A world where you open the app, log in to your account, and add money or passes to your card in minutes! A world that makes life simpler, so you can get back to doing what matter most: anything else.
Supposedly, this app is supposed to exist so that this world can be a reality, but instead, it’s a giant trash-fire train wreck. I don’t know if the people who made this were intending their app to be hot grease garbage, but unfortunately it is, and I don’t know a time when I’ve had this app (I’ve had it for years) where it’s not been this way. In a normal world, we’d let this poop-dinger, this rat-tastic dumpster fire die off like any other useless app that doesn’t deserve to grace the eyes of App Store users. But this is the Ventra app. The. Ventra. app. Like, their official app. That means it’s the only one. There’s no other way to reach a pass or your CTA card balance outside of being physically within one of the stations at their machines (which, if you use the machines, maybe the quality of this app starts to make a LOT of sense.).
So we’re stuck for now. No other options. No way to stop it. I don’t know if they forgot about their app, but they could do better. Like, for example, the app could work half the time, that’d be a start. A solid 50% would be a greaaaat starting point. Just to have some semblance of quality. Because until something changes, we’re totally screwed, and we’re forced to use (or I guess not use because, again, it doesn’t work) this crap-tastic plague virus they’re calling the Ventra app.
Black Screen With Every Update 1/5
No other app fails like this one. Every time there’s an update, the screen goes black and I have to delete the app and reinstall. It’s garbage.
Trash app 1/5
Won’t even let you register
By this name is already taken
I had two old cards and there is absolutely no way to look at my balance on my actual card. The only way I can see my balance is of I go to the train station! Like, seriously???
Barely usable 2/5
This app is barely usable. At least twice a month it somehow removes my card (which I’ve had for 2 years) from the system and I can’t load or check my balance. When I try to resync my card, the app tells me the card has already been registered and to try again. The transit tracker is completely inaccurate, and the app is super buggy and slow.
When I reach out to support for these issues, they only tell you to delete and download/install the app again. That’s...not how functional apps work.
Collect more information than needed 1/5
It should be a simple app that can add money to and monitor your Ventra card. I can understand that email addresses are needed but birth date and phone number?
Doesn’t Open 1/5
The app won’t even open on my phone
Total revamp needed 1/5
If I could give zero stars, I would. This app is terrible. It crashes constantly, and the tracker isn’t too accurate. Buses drop off the tracker all the time, so you can never tell when one is actually coming. It needs a complete overhaul.
I’m displeased with the green line 1/5
My wife is running late for work this morning because the green line at Cottage Grove left 2 minutes late at 5:41 A.M. instead of 5:38 A.M. on purpose and the driver was driving slow on the train and made my wife late for the pink line and now she’s 15 minutes late for work due to inconsistency, my wife is a business lady who’s late for morning meetings and this can’t never happen again. Thank you
I’ve only recently used this app, and I guess I should count myself lucky after reading all of the recent reviews.
It worked fine, but it would be nice if they would include a map function so I can just use one app for location and times
Doesn’t even work 2/5
It used to work pretty well but hasn’t for a while now. Just opens and a blue screen with the logo. 1month since last update. Come on Chicago !!
Awful app 5/5
If I could rate this app any lower, I would. I commute every work day on the UPNW line. The app hangs, fails to start, or otherwise throws up an error often enough that I can not trust it. If my company permitted me to get a paper pass, I would. Instead they require the use of this abomination. The developers should be ashamed of themselves. I pay almost $300 a month for a pass. The least I should get is an app that works as well, if not better, than a paper pass. Fix this.
Cta & Ventra is perfect match 1/5
Cta is always delayed, meanwhile the ventra app won’t load at all, awesome.
Can’t open it on iPhone XR! 1/5
Absolute Garbage-Tier App & Service 1/5
This app is the perfect example of what you get when greedy, corrupt bureaucrats coopt what should be a private enterprise.
Extremely high fares, dangerous riding environment (unhinged homeless people and violent South Siders prowling the buses and train cars), filthy conditions (a traveling toilet), and a useless app that never loads.
By ok I nf
Why is this app so bad?! How can I enter a forgotten password to recreate a new password?! Why is adding a card to your account difficult at all? Customer sends you an email then hangs up on you? Why is this app so bad?
So convenient! 5/5
This is so easy to use and so very convenient!
Backwards in time 1/5
By E Casual E
Have had the Ventra card for years. Now cannot recognize account and no reset password or any recognition of my account whatsoever. App used to work albeit a cumbersome system for purchasing and validating Metra tickets by conductors. Meanwhile Ventra card still works on CTA!?!
No use 1/5
By made in chicago
Won’t download waiting forever
THE. WORST 1/5
What has a greater possibility of occurring first, the apocalypse or this app working?
This app is non functioning 1/5
Do not download this. Metra doesn’t know how an app works. This is the worst app I’ve ever used. The conductors are actually clueless.
Gets worse and worse as time goes by 1/5
Hard crashes for minutes at a time when internet is less than perfect ...
Not working 1/5
Same as everyone else, the app will not load. I’m glad I have auto load set up so I don’t actually have to go on the app all the time. I just hope the website stays up because that’s really the only option right now.
Sold me a ticket even though there were no trains on that line. Won’t refund me either. 1/5
By The Consumerr
Thanks for stealing my money, jerks.
It crashes more than it works. 1/5
This app crashes at an alarming rate almost daily.
For cashless individuals, this difficult if you want to purchase as Metra ticket. It’s also bad for trying to track the trains or buses because the app is down.
This app needs to fixed.
wont start 1/5
used to work and now i’m stuck without money for the bus
Real, comfortable, jeans.
Are you all sleeping? Fix the app!! 1/5
Ever since I upgraded my phone, this app has not worked for even a millisecond. You guys seriously haven’t fixed the app to work on phones that aren’t the iPhone SE? What are you all doing all day? Is ANYONE going to fix this? Wake up!
No problems 5/5
I’ve had absolutely no problems with this app, it’s easy to use and it works. It is organized and anyone can use it.
Why even bother existing 1/5
The screen only shows the ventra V logo now, nothing else. It sucked horribly before but now it doesn’t even have a pulse.
App doesn’t work 1/5
The app doesn’t even load. I open it and it’s just the blue screen with the Ventra logo.
For an app used by hundreds of thousands of people in Chicago, you would think that this app would be much better. BUT, above all, it still has not been properly formatted for iPhone X,XS, &XR displays!!!
DOES NOT WORK ON XR 1/5
The app will not load past opening screen completely useless like anything else associated with Metra
This app is BS. The password requirements aren’t correct and none of the train lines have the stations I’m trying to use. Worthless waste of time.
Latest update is borked 1/5
The app completely freezes at the blue opening screen and doesn’t present anything - no login, no status update - nothing. I even uninstalled the app and reinstalled it, still nothing.
Needs more updates 1/5
This app was great on my 6s . But now that I have the Xs the app won’t even open! Stuck on using the annoying online website .
Would like to see historical metra schedules 4/5
Such as when I’m on a train and would like to see how late it’s going to arrive at union station
Don’t Use It! 1/5
I purchased 2 round trip tickets and when I opened the app to show the conductor my tickets on the destination trip he told me I used both of my return tickets too. I’m not sure how this happened. $15 was wasted. I had to purchase two more return tickets for $15. I purchased them the old fashioned way. I’ll NEVER use this app again. Customer service was useless in helping me.