Necessary evil 1/5
This app stinks. I’ve been waiting 30 minutes for the reset password email. While on the train trying to pay.
simple solution 1/5
By hoe boi
hire new app developers.
Not friendly 2/5
Why can’t I remove cards or transfer balances? Yes people actually lose cards and requesting a replacement in the mail? Seriously? This is 2019. I’m sure you’re making interest on all of the money people have stuck in lost cards!
The app logged me out for no reason today. My password stopped working and when I tried to reset it the email never came. So now what?
👎🏽 Glitches and leaves you embarrassed 1/5
Crashes and then doesn’t let you log back in. Conductors are not educated and do not understand the issues passengers have with this app.
About as useful as a poop covered lollipop.
Note to Developers, I know you graduated the 7th grade and don’t have to take crap from anyone but do you think you could remove yourself from the product updates and let adults have a chance to fix your mess? Thanks & byyyyyeeee
Logs you out. 1/5
Why does the app log you out of your account, tell you your password is wrong- when the password works on the safari version? It forced me to make an account and I lost my already purchased ventra tickets! Horribly designed app.
Literally the worst app ever made 1/5
Would give it 0 stars if I could. Whoever the app developers are need a serious lesson on how to code. My blinds grandma could create a better app. 0/5.
Half star 1/5
I would rate this app negative stars if i could. I have lost a stupid amount of money from this app and it either glitches and i have to re download the app. THEN ALL OF MY TICKETS ARE GONE.
Keeps logging me out so I can’t use my tickets during my commute 1/5
By F Horn Player
Horribly made finicky app that doesn’t work. Reset password? Forget it - email never comes. Forgot username? You’ll never get the email to do that. Want to use on your daily commute? Eh maybe 80% of the time. This is a disgrace and one of the most frustrating experiences, using this app.
Forced update made me use cell data 3/5
The app required an update while I was riding the train and therefore had to use my data plan.
Does not support iPhone X, XR, XS 1/5
Complete trash. If you’re a municipality and advertising an app for public transit, perhaps you should pull it down if it isn’t operational. Good luck adding $$ to your card if you aren’t taking a train!
Doesn’t load. Doesn’t do anything. 1/5
Complete worthless. I just go to the Ventra website on my phone’s browser.
App won’t even open 1/5
Idk how this is supposed to help me if I cannot open it
Absolute garbage 1/5
Absolute garbage app
Full of glitches 1/5
Hard time logging in, slow response, doesn’t respond.
By tb 19
This app has a terrible glitch - forces an update then erases stored tickets.
Are you freaking nuts ? Do you actually still have your jobs ? I hope not 1/5
Not only this app is so-so functionality wise , some genius there decided that it would be a good idea to make a mandatory update in the morning- so I have no means to pay for my ride this morning , app is blocked until updated , thanks a lot
Buggy buggy app 1/5
Always seems to falter at the wrong time. Makes you log in again and again. Fails to load.
Haven’t been able to launch the app for months 1/5
I haven’t been able to even *OPEN* this app for months.
Worst app. Don’t waste your time and money. 1/5
This app is horrible. Most recently, it hasn’t been modified to operate on the new iPhone XR so I’m not able to access the tickets I had purchased on my old phone. Previously, when I could access the app, it would constantly quit while I was trying to access a ticket and sometimes tickets that I had paid for the day before would just disappearing. This really screws people over that don’t carry cash and are relying on the app to commute. The conductors are extremely rude and annoyed when the app doesn’t work because they can’t collect fairs for the day.
Logged me out at the worst time 1/5
Got logged out when the crew were checking tickets. Poorly designed app, not to mention the million times crashes.
The bare minimum 2/5
You can tell they bring in a developer twice a year to simply update the app to the latest version of IOS. The app doesn’t have functionality for iPhone X type screens, a product that’s nearly 2 years old. That’s what happens when you want to pay the bare minimum for iOS development: you get an app that looks like this.
Glitches Galore! 1/5
If you’re in a hurry do not use this app! The simplest thing to do should be adding value to a card right? WRONG! I literally have issues with this app every single day. And the bus drivers act as if they aren’t aware of this crappy thing! It takes forever to load or sync your money on to the card so it looks as though you don’t have your fare! It charges twice because you are told the first purchase didn’t go through when technically it did. It freezes in the middle of using it and literally goes blank. It’s completely unreliable.
Does not spark joy 1/5
Missed opportunity - horrendous support 1/5
The app should be reliably 3 stars at least, but things bring it down quite a notch. First is the app itself. Despite most recent iPhones being able to leverage NFC / Apple Pay, you cannot use your travel pass or Ventra balance to pay for Pace or CTA rides with a tap. Only Metra supports the option, and the ticket is visually presented and not NFC.
If you are ever charged wrongfully, for instance, TWICE. Good luck on getting your money back. The only thing stopping me from doing a chargeback on these a holes is the fact I use them daily and they'd probably ban my account. I have two support tickets filled six months ago, no response.
App broken 1/5
This app doesn’t work on XS
Steals your money 1/5
By kj metra
Twice this app has crashed and frozen to a point that I had to delete and uninstall. And when i sign back in, poof, my already purchased 10 ride tickets are gone. Twice! Use the money to fix the app please!!
Worst app I've ever used 1/5
You need to show conductors on Metra trains the ticket in your app. I bought a weekend pass, it appeared on my first ride Saturday, then the app hung for the rest of the weekend. Terrible. I had to show conductors the payment page instead. I was grateful they didn't double charge me; maybe they also know the app fails routinely.
Compatibility issues 1/5
The app in itself is horrible but the fact that it wont even load on the iPhone Xs Max is baffling. How could you say it’s compatible with the phone and it won’t even load. CTA need to just invent a whole new app
Doesn’t even work 1/5
This app does not even work. Just a blank screen.
Does not work on XS iphone 1/5
By Gambit Aragon
Does not work on XS iphone
Doesn’t work on my iPhone XS 1/5
This app won’t even work on my new iPhone XS, and I have several cards and rides still stored on my account.
Doesn’t even open on my iPhone xR 1/5
By Steve oh yaa
Classic. Chicago public service hiring crappy tech contractors that don’t do the job right.
Don’t update the app 1/5
I updated the app and now all I get is a blue screen with a V. This app is useless!
The app isn't opening 1/5
Why isn't it opening? It's updated to the latest version and I can't even open it to activate my card? Get outta here.
Does not work 1/5
Simple as that.
Crashes all the time. Now I cant get it to open.
I wish someone cared enough to fix this app 1/5
I’ve submitted a few customer support requests and no one gets back to me. It’s unfortunate in 2019 to have such a glitchy app with no real efforts to make improvements. I’ve used the app on both Android and iPhone and though it worked a bit better on Android it still wasn’t 100%. I’ve been trying to buy a ticket through the app for weeks now and it always gives an error message. Someone please respond to one of my customer service submissions and/or update the app so it actually works.
Freezes, feature poor 1/5
By Ed Brey
No map. No helping you choose stops. Would it be too much for it to say, work?
Sometimes it does. Otherwise, the app freezes indefinitely or gives timeout errors for no reason. Even on a solid network connection.
Stopped working on iPhone XS 1/5
Upgraded my phone and the app won’t open anymore. Please fix.
Good for seeing train times 3/5
The app is really glitchy for metro tickets and just loading in general but if you want an app to use for checking train/bus arrival times it’s good for that.
App will not initiate 1/5
By Rob Wampum
When I tap on the icon, it never loads. Cannot do anything. A little help would be nice.
*update* My favorites option stopped working.
By the cta is garbage
You’re trapped using this garbage. I have never had a more glitch prone app. Whoever is developing this app is clearly underpaid.
God awful. 1/5
I never seen or used something so broken before. What an embarrassment to the city of Chicago.
Horrible app! 1/5
The app is unbelievably terrible!!! So, so insecure, slow, freezes all the time, gives you errors here and there. It took 30 min to add payment... and purchase a ticket. Unbelievable.
Absolute garbage 1/5
This app works when it wants to which is infrequently. It takes forever to load. It’s trash and absolutely infuriating that this is the only option.....
The current version stopped working 1/5
By Miss YC
I can’t open the app! I need to add money to my card. Ugh!!!
Not working 1/5
The app has not worked properly since the last update. It does not go past the blue screen, not even able to sign in.
App won’t even load 1/5
The app won’t even load on my phone.
Terrible App 1/5
Do yourself a favor and stick with tickets. Otherwise it will cost you a new phone when you destroy it in frustration. There is a bug that gives you a locked blue screen and your tickets won’t display. Embarrassing on the train and infuriating when you pay $165 for a monthly. Between the constant train delays and this worthless app, Merta is really slipping in my opinion. Otherwise, a great service....