Backup takes forever!! 1/5
My phone hasn’t been backing up regularly like it should and it’s taking all day, literally hours and still is slowly backing up. I don’t get it
Verizon Cloud 1/5
Not worth the price, as it only backs up when I manually do it myself!!! The iPhone is misrepresented by Verizon as sales does not inform you prior to purchase of iPhone that you must have a WIFI ISP to do all Apple IOS updates! Extra $$$! ICloud comes standard with phone, yet limited backup so you have to pay additional $$$! It’s all about the money? I cannot wait to go back to Android. Verizon teaming up with Apple iPhone was mistake & lost my respect & their credibility. What’s in the best interest of the customer??? I was a wireless Call Center Corporate Manager prior for many years & we were ranked highest in nation because we in Customer Service cared with passion, always looking for ways to save our customers money. I had been pleading with Verizon to get on Auto Pay since September 2019 & told no over & over again as I simply requested my Auto Pay to be taken on 4th of each month. They told me it cannot be done UNTIL one bright Agent in my 10th month informed me all that was needed was a simple bill cycle change! Amazing! But NO credit for their lack of knowledge? Nothing! I have reservations all the time with Verizon...they don’t put the customer first anymore. Sad.
Make it simple 1/5
This needs a more simple feel to it. Have an option if I delete from phone or cloud they replicate and or vice verse.
I love cloud need to learn more but I sort of enjoy it for sure 4/5
By loving me some pandora
I love cloudb
When attempting a content restore, my pictures were scrambled out of order and mixed up with all the others, despite sorting them by date. I contacted customer service and they said that I would have to manually sort my pictures into separate folders. This is time consuming and frustrating. The point of this app is to be able to store your data and return to it properly, not come back to it only to find it in a big mess.
Missing pictures and text 1/5
By Angels fan75
Missing a lot of important text and pictures. Can not retrieve
By jonses 44
Verizon will delete your cloud account with absolutely no warning and say it “was at your request.”
Crash and burn 1/5
This app does nothing but crash. I’ve been with Verizon for about a decade. I’ve consistently used this to backup my photos. It won’t back anything up now, it constantly crashes before it can actually back anything up. Half the time all of my 10,000 photos disappear. This is a huge inconvenience. Clicking app support takes me to a gateway timeout page. What the crap, Verizon?! This is something I pay for and you can’t get it together!
Good Luck Getting the App to Work 2/5
I uploaded pics from my old iPhone onto here so I could transfer them to my new one. The only problem is everytime you try to do anything on the app, it crashes. This is constant, and if you actually are able to start downloading a pic to your phone, it will fail everytime. This is not a valid way to store images, you can put pics on but that’s it. Use some other cloud storage service.
Buggy on iOS v14 2/5
The app will close by simply trying to scroll through a large amount of photos in your cloud storage or touching the home menu bars in the top left. Often it gives a message that I have no photos in my cloud storage when in fact there are over 1500 photos.
Pictures of wonderful memories I love to see over and over 5/5
Thank you for filing all of my beautiful memories. Please keep them all safe for ever. Thank you
Very very slow.
I’m taking away my five stars.
Forced change 1/5
Went into my “my Verizon“ app tonight and was forced to download this app so I could pay my bill, yet every time I try to navigate the app it crashes, after the tenth crash I am changing providers, All o wanted to do was pay my bill, extremely disappointed
Crashes all the time. Needs work.
iCloud works great!
Great product 5/5
Thanks to the help section was able to figure out the profile issue I was having. Would love to print more for my kids memories
App broken in iOS 14.0 1/5
App worked ok until I installed iOS 14.0. First it was crashing every time it started to back up; I finally deleted and reinstalled it—now it crashes without even opening. Why pay for cloud space that doesn’t work!?!
This program is making it very difficult to share photos from the cloud. Keeps erroringand says it can be done
This is horrible 1/5
By Ken from Bethpage
Back up running on & off for 3 days and not backing up all pics
Pales in comparison to iCloud or OneDrive
Constant crashes 2/5
The app crashes constantly. It’s very frustrating
Doesn’t recognize or backup all photos 1/5
I have 600 GB of space and 500 MB worth of photos. Unacceptable and obviously Verizon should stick to cellular service and not branch out until all of this other stuff that they can’t even keep technically sufficient.
Out of iCloud space? 1/5
I have nothing but 5 photos, no documents, no music, no contacts. I’d sure like to know where all the space is being used, not on my account.
Crashes repeatedly 1/5
Every time I try to open this app, it crashes within 30 seconds. This can happen 10 times in a row. Completely useless. And I can’t delete it and reinstall without losing everything in my cloud.
More instructions required
iOS 14 update 3/5
App now only crashes. Cannot access photos, contacts, and documents. Deleted and reinstalled app and now nothing. Update your app please and I hope we can get our data back.
We’re all only getting a canned response instead of fixing the app.
Not seeing photos 1/5
By sheltered spirit
Organizing of image not working. Photos not displaying. As I write this review I cannot even see th words. All I’m seeing is the cursor act the page. Terrible.
My world 5/5
By u dont listen
Thank you for not losing my pictures and I get to see my children and myself and friends oand hopefully this world clears up the problem that we’re having and we can all get together and have fun like we used to really sad never did I ever think it was gonna be like this at least I have the pictures to show how much fun we used to have going to concerts going out to eat buffets dances airplanes MexicoCruise is not worrying about catching any kind of virus laughing eating fun stuff
Does not work well with new iOS14 1/5
By joy taylor 121426
Please update your app! It has not worked properly since the iOS 14 update!
Recent update keeps crashing 1/5
Idk if its the new IOS update or the new Verizon Cloud update, but now the app keeps crashing when i try to back up my photos. Aside from that, I wasn’t really feeling this cloud anyway. It’s really slow to back up and the fact that you need to actually keep it open the whole time is a pain. No wonder Verizon just “gives” away 600gb for free with certain plans lol Google photos was way better and faster. Its been a long time since Ive had an iPhone so I cant compare to iCloud.
Cloud backup 3/5
The process meeter hangs or stops without and info to what’s going on.
After many attempts to remedy to slow uploads nothing i can find will help.
Nothing but Fustrating 1/5
After backing up all my photos, I’ve had the most difficult time accessing it on my PC and Verizon website. I wouldn’t recommend.
Verizon Cloud 5/5
I have been with Verizon for OVER 20yrs and I have had some minor issues but in the long run, I find Verizon #1! It pays to stay.. I am Very impressed with all the apps available and the cost all with ONE location instead of several 🙂🙃😉.. Tech’s are always there to help with any situation or issues that you may have. Thank You Verizon 🤗
App keeps closing. Can’t look at photos or videos cause app closes as you open it up won’t let me do anything! Ugh!!!
App crashing 1/5
The cloud app is crashing after an update to iOS 14. Don’t upgrade your iOS until after this app is upgraded.
Losing my contacts 2/5
By Orchid buff
I appreciate being able to back up my picture files and my contacts, but sometimes I lose my contacts and cannot find them again. I don’t know why they disappear. The app is not easy to use and I cannot visualize my contacts on the iCloud.
Love it 5/5
By monica otr trucking
I love this app I am able to save my photos and videos securely, I take joy in being able to scroll and see them saved in iCloud and also having the option to print my pics out or make cute little gifts through phone cases etc
Verify Verizon 5/5
I have been a Verizon customer for over 10 years and loving it! Great job Verizon.
Not working well 1/5
Worked wonderful to about 700 pictures and now it won’t back anything up. I’ve let It sit for 9 hours and still doesn’t work. Not paying for it much longer
Verizon Cloud backup 3/5
Maybe it’s just me, but this backup seems to take forever. It has been “backing up” for over three days and never seems to finish.
Unhappy with this garbage 1/5
Have no idea how to use it!
It totally worthless to me. You have different icon, how am I supposed to know what there for?
Why am I forced to upgrade my device to hold contacts? 1/5
This is a total rip off
Verizon cloud 5/5
By ask heating&cooling
Used to work, but now... 1/5
This app used to work great to back up photos and videos, but the past year or so it’s been lousy. Saying everything is updated when it’s not, being extremely slow to back up when it works. Heck, half the time it won’t show photos that are in the cloud. Sometimes it’ll show only up to 2014, or 2016, or 2019. I’ve called support and they can never figure it out. It’s a shell of its former self and has degraded to a disappointing app. And from the reviews, I am far from the only one for whom the app doesn’t work. Why email the developer, it would be a waste of time. So I downloaded Google Photos, it works much, much better.
Stopped working 1/5
I used to love this App, however it stopped working over 4 months ago and when it did work it was extremely slow with uploading my content. I am extremely disappointed!!!!!
By T top back
Transfer out of Verizon Cloud 1/5
There is no way to do a mega transfer off of the Verizon Cloud.
Backup fails 1/5
I’ve been having an issue with my phone backing up. I have tried deleting the app and reinstalling the app with no luck. I have tried reaching out to Verizon and unfortunately had no luck with tier 2. I would like to get some assistance with this however cannot find any customer support phone number that can assist with this.
By Time 2 Switch?
Only have a few videos & pictures which are not large files that I’m trying to upload to Verizon Cloud & it’s been almost 2 days & still says in process. I used another cloud storage program (which I won’t mention) & that only took about 3min to fully upload
Backing up 4/5
By Revered Jim
It always seems to be backing up but never finishes. Why?