I have had issues with this app for the past 2 years how slow it backed up. I have called tech support many times and they cannot get it working. I deserve my 2 years of money back. I am mainly on wi-fi and I work for tech support with another company so I am well aware of how to use my phone and features. My phone is still trying to back up from the Super Bowl pictures. I am on private wi-fi the majority of the day and my device is always up to date and this app doesn’t work to my expectations. Instead of tech support saying what it should do, no one has offered to credit my account for the poor performance of this app. I deleted it and using a cheaper storage and a free app that backup immediately with no issues. If I could give 0 stars I would have because that how many photos backed up since the beginning of February and still saying backing up. It give a message: last backup April. So where are the pictures since the beginning of February??? SMH
For some reason I am not able to sync iCloud with the Verizon cloud- isn’t that what the app is supposed to do?
Thank you Verizon’s for your excellent service❤️ 5/5
Thank You Verizon for your excellent service❤️
Not happy 1/5
The app keeps saying I need the app for the iPad.. it’s the same and it won’t backup the music or the videos. Pretty useless if it doesn’t keep resolved..
DO NOT UPDATE! —» (1 ⭐️ APP!) 1/5
By Scootch Tastic!
If you only use this app for synchronization of contacts and not media (no encryption, so what are you dumb?), then DO NOT UPDATE THIS APP! I’m using the original one and it works fine and this app tries to extort me for more money and I said to hell with that and just sync contacts in case I purchase a new device, go legacy, or just need a backup. [ ¡ 1 ⭐️ Application ! ]
Doesn’t work on my new iPhone 1/5
I had a hardware issue on my new iPhone that required the Apple Store swapping it out for a new phone. I was able to back everything up to Verizon Cloud prior to the swap. Shortly thereafter, the backups stopped working. I finally called Verizon’s Tech Coach “service” and they tried to blame the problem on everything under the sun without looking to see if there might something with this app that needed tweaking. I can’t see any of my photos that I had previously backed up, so it’s more than an issue of available storage. (Doesn’t stop them from trying to suggest that what I really need to do is buy more storage.) They want to say it’s because iOS needs updating, not that they will say what known issues the update would address. Of course, it must be because of the wi-fi network or cell tower. Just ignore that this app continues to fail no matter where I try it.
The app is great when it works. Just don’t expect to get anything approaching intelligent support if it stops working.
Could down load faster and give better feed back on what has down loaded
NOT Free. 1/5
Lousy. I HATE lousy subscriptions.
Thank YOU 4/5
Compliance is Good. My only complaint. Wish you all would have hired me. Hey, mane next time. Until then, I remain.
Verizon Cloud 5/5
By Brain Injury Advocate
I am already enjoying my 8 iPhone so much more, since I understand better. I want to again thank the gentleman yesterday, who took his time in explaining things to me! I definitely rate Verizon Cloud 5 Stars!
Extortion at its finest. 1/5
I want to rant about how bad of an experience this was, but in the end it doesn’t really matter.
This app is not worth the 5 dollars a month that Verizon will add to your phone bill.
I found the search function in the app lacking and the design counter intuitive.
I deleted my account and removed this app from my phone as fast as I could.
Slow backing 3/5
It takes too long to back up pictures and videos.
None of my photos are coming up anymore
WORST CUSTOMER SERVICE EVER 1/5
It has been months and I still can’t log in on my new phone, their system is so terrible. You’d think for a big cell phone provider they’d be able to have a better app or customer service that actually works. I mean really where is the logic is making me log in to get help/speak to a rep when what I need help is with logging in... they literally can’t help me and not everyone has the time to go into a Verizon store and wait for your turn to get help on such a stupid issue. Make your app better, god knows you have the money to do so.
I’m sure at some point I’ll be incredibly grateful the iCloud exists and my “stuff” got to it.
But I HATE having to hunt, search & do trial & error to access an app. and it’s contents.
By C. Land or
They are the best network above all others . Dependable, trustworthy and the best by far.
Backup = failed 1/5
I got an iPhone XR. The app will states “backup failed”. My storage is at 2% so I’m not sure if it’s from the iPhone updates or the app updated. But it’s frustrating. If it keeps it up, I’ll stick with google photos.
Don’t like 1/5
I don’t like VERIZON CLOUD!!! I want my account terminated!!! ASAP
Back up Options 1/5
I like the idea of always having my pictures but why should I have to use Verizon text to get my messages. It’s a complete disservice
By Daniel and Penny
Was always a pain to use. Now it will not back up, will not let me sign in, will not allow me to access my files.
By William is 57
Since the update I’m not able to view my pictures or see anything it just opens up it doesn’t give me nothing grade updateStill having the same problem nothing is changed Can not view my photos
By almost onestar
Originally, Verizon included free photo storage. They now want an additional five dollars per month which is the same as raising your rate. Not a happy customer!
I just want to make sure a voice mail is saved in the cloud to switch to another phone. And I’m heartbroken that I can’t be sure it is saved. The voicemail is from a person that their only voice we can hear anymore is that voicemail. Please.
Love It 5/5
It’s a Awesome App ! If backups everything and it’s fast . I would Recommend this app to everyone.
Verizon cloud 2/5
I have Verizon Cloud and it will not let me back up. It keeps saying last backup failed and that was on March 29, 2019. What can I do as I have plenty of space
Can’t see my cloud contents! 1/5
Sounds like this issue is not just me! Switching to iCloud! Verizon wants an email??? No thanks
having problems 1/5
By Jackie cat
having problems backing up my photos!!!
It’s not working!!!! 3/5
I’ve had the Verizon Cloud for years and love it, that is until now! I can’t see any of my one thousand plus pictures (years worth) and it won’t let my back up anything. Please tell me my pictures are still there. I even pay for extra storage. Help please!
Verizon cloud 1/5
It has taken over 7 days for information to back up from iCloud to Verizon cloud and it is still in the process. It continuously get stuck. The phone has been stuck on same day and time for two days now. This is absolutely ridiculous. I have it connected to WiFi T home and the WiFi is on and working so it obviously is this app.
No Idea 1/5
I have no idea how to make iCloud work for me. So please cancel my subscription.
Fix app 1/5
You should be able to sign in on ANY device and access the SAME Verizon Cloud. My niece is using my old phone and I thought I could backup over 9000 pics/vids to the Verizon Cloud on that phone and access it on my new phone by inputting my username/password... WRONG! It’s now HER Verizon Cloud with all of MY priceless photos/vids!! It took me over 72 hrs to back it all up and now I can’t access any of it from my new phone! I’m paying $10/month for increased storage bc of the amount I needed for nothing now on HER phone! Which means, I’ll need to pay another $10/month on my new phone if I ever get this mess straightened up! Fix this please! What’s the point in having username/password if I can’t access it on a different device? I also sat at my local Verizon store for 2 hours for them to tell me to call Customer Service bc I cannot access the Verizon Cloud app on my new phone at all now. When I try to sign in, it won’t recognize my password and so it changes the entire My Verizon app login as well. Your apps are very confusing and I’m fairly tech savvy.
Restoring photos 3/5
By Jim Beau 11
No instructions on how I can get list photos.
I am glad that you are doing this baking tonight is important to me 😀
It’s has taken a whole day to send my stuff to this cloud and it’s still going
It used to work! 1/5
The app doesn’t work anymore! Every time I try to backup my content my attempts keep failing! Please update this app! It was very useful but not so much anymore!
Cloud saved all my stuff for me 5/5
I lost my phone and was able to get all my contacts and photos back on my new device. I was so happy I had backed everything up on the Cloud it saved me. Thank you
I have questions about this app but don’t see an indication of where/how to ask?
Not sure what happened. I updated and now all photos are gone? Still investigating.
It’s a lie that Contacts Only is a free service. 1/5
I have spent several chat sessions with Verizon Wireless. Their agents don’t know their own products. One assured me that I just wouldn’t be charged if contacts only, Another supposedly set up backup assistant plus but he assured me it would just work in the background. Looking at support, it appears that it is not available for iPhone. Even though I asked specifically. Terrible customer service because they can’t give accurate information.
Unable to backup photos and videos 1/5
By Win. 71
Unable to backup photos and videos
I cannot for the life of me figure out why this app doesn’t just sync the photos automatically. It brings some and leaves a lot. Whats the deal?
By super frustrated 1234
The idea is nice 2/5
I have an iPhone. I know iPhone has a cloud but I chose to use Verizon. Yes. I have 6,000 photos. It took at least 12 hours to sync 1200 to the cloud. Now it has stopped and says it’s syncing but nothing for hours. I’ve tried it on wifi and data. I’m disappointed.
By crooked verizon
I do not like the fact that Verizon wants to know where I’m at at all times.
Verizon Cloud 5/5
By Craddock J.K.
My CLOUD IS THE BEST THING THAT HAS HAPPENED TO MY LIFE SINCE SLICED BREAD CHILLLLD!!! Amazing APP. Indeed
Don’t know how to down load my pictures
Best Verizon cloud app 5/5
Nothing or no other cloud app can compare to the Verizon cloud app top notch 50 stars
Very hard to know what you are doing. Can’t tell on my phone