Poor mobile phone application 1/5
Month and year expiration very difficult to input because the year supersedes the month
Una pesadilla 1/5
Hice dos años de contrato y no cumplió con el precio, lo aumentaban seguido. Luego llamo porque el precio subió mucho y me entero que me renovaron el contrato sin permiso. Y para quitarlo quieren $600. Para quitar el cable porque no lo puedo pagar $50. Un robo. Peor compañía no la usen.
Does not access links properly 1/5
I have been trying to access the gift card option and other options in the links and none of them will appear
By nope, tried long rnough
Verizon is absolutely horrible, their Tech’s are useless.
The app does not function properly. 1/5
The app does not function properly
Very Poor App 2/5
While I am very satisfied with Verizon Fios service, this app is not very good. The phone features management function does not work at all, I have to use the website to make any changes or check status. The app is also very slow to load. Better off skipping the app and just use the website.
This app is terrible 1/5
I have never in my life experienced a more NON-user friendly app…
Be prepared to change your password and get locked out of your account many, many times trying to coordinate passwords between the “My Verizon” app and this app. You’d think this would all be the same account, but anytime I change my password for My Verizon, IT NEVER WORKS IN THIS APP!! It just keeps saying the info doesn’t match what they have on file. I’m about to just ditch Verizon and go with Comcast.
Run Around 1/5
App works like their customer service. Wait. Wait.. wait.. Nevermind call this number instead. Oops. Number doesn’t work.
Absolutely useless 1/5
Just call customer service and wait on hold for a hour rather than trying this app. You will never get a call back. A waste of time.
I’m not sure where and how this app gets an average of 4.5. If you view the reviews chronologically, they are for the most part 1star as far as the eye can see. And rightly so. If you need to pay a bill, it will find a way for it to sort of work. If you need help cause the service is down. You’re out of luck. The apps design doesn’t quite fit on my phone screen. Not to mention the company is just horrid. Wifi is intermittent. If it rains the landline won’t work. It’s like being in a third world country. The difference being in those countries the WiFi and phone service work flawlessly.
Worst cable ever 1/5
Don’t waste your time
This app is awful 1/5
By sean peloso
Verizon’s app and website are horrible and they make it impossible to get in touch with a real person if you have any issue that can be solved in the app or online.
App never works
Lost signal 1/5
Super slow, lost signal , bad costumer service, not recommended.
Trash app 1/5
By actual verizon fios customer
App is garbage. Verizon service is even worse. Just spent an hour trying to use the app to “solve” my internet and cable being out, when the app says we’re having trouble connecting to the internet please try again! No kidding! I’m under the “all services out tab”. Then I go through again and it says are you experiencing a power outage but the no button is unclickable so I can’t proceed. I would call but I have spent over 20+hrs on hold with them over the last 2 years trying to get my phone service properly installed which they didn’t do when I started the service. They haven’t missed it on the bill though! They also drilled a hole in my hardwood floor without permission. RUN as fast as you can. I have lived in 5 states and never had service that is worse customer service included.
Verizon horrible 1/5
By verizon horrible
I have to call every 6 months to get promotions to keep my bill at the same. And then they don’t apply the promotions. This went on for 5 months. Then phone went out for a week and couldn’t get it repaired. Called every day. Finally I contacted the public service commission. And BOOM! Service is here. Needless to say Verizon is losing my company, residential, and my husbands business accounts. I’m over Verizon.
A wireless phone company with a terrible app 1/5
It’s truly incredible how bad this app is in terms of the most simple of uses. Aside from the difficulty of using it, it’s lack of any approach to being intuitive, it’s clunky changes from screen to screen, etc, it’s just incredible to me that Verizon, a phone company and an enterprise in the business of catering to wireless friendly devices, could develop something this bad and issue it with its glaring shortcomings. Do yourself a favor and keep this app of your devices.
Bad WiFi 3/5
The service is inconsistent and the WiFi is very weak. Goes off all the time like now .
Fails the Basics 1/5
I have to set and reset my user ID and password on this app literally every time I use it (more than a half dozen times in the last six months). Then Verizon release a version update, and then the app forgets what my password is, again, and then I have to go through all my devices and systems to match to a new password.
This is ridiculous. Verizon is a billion dollar corporation. My local credit union’s app handles identity better than this by about a thousand times (hint: they use iOS’ native biometrics instead of passwords.)
This garbage app has ruined my afternoon too many times. Work on your app game, Verizon.
App takes forever to load 1/5
I haven't made a review for an app since having an apple product 14 years ago. I don't understand how a company of this magnitude can have an app that works terribly slow. It takes forever to open up and everything you try and get information on in the app takes way too long to load. I've never experience this with any app I've ever used.
Bad app 1/5
By Paulo Breys
The app is horrible, most of the time the function is unavailable and the layout is so bad.
App review 1/5
The App is not intuitive. I was entering a new payment method in the month and year spinner on my phone both came up one overlap the other. Tying my wireless and my FiOS accounts together also was very challenging I should’ve been asked and you should’ve been a single sign-on
App never seems to work 1/5
I’ve had Verizon for the past year and a half and every time the support number says to book an appointment on this app, the app states that it cannot process my request. I thought maybe it was because of my vpn or something but every time I open the app it is always unable to process my request. The app never works and Verizon has constantly been a very unreliable service on all accounts. Would not recommend
Home network protection 1/5
By app stuck - not working
My kids internet access is block because the app for home network protection is stuck on “activation in progress” for 2 days. On the phone with Verizon transferred to 4 other agents then transferred to Mcafee who referred me back to Verizon. Unbelievable!!!
App crash 1/5
I get nothing but error messages and constantly have to back out and refresh in order to get anything done. Even as I type this I cannot see what I am typing. This app is terrible!
Speed test 1/5
Hi speed test shoes and she is not even half of what I am paying for the system is very slow and has been this way for a long time I wish you would try to make repairs or maybe discount the service and clean for thank you wish to hear back from you
By Babanco Jana agxuxinabah
This is the worst app ever created by humankind. I could literally teach a 1st grader how to create a better application in a week, it’s beyond me that the people who made this are still employed. The bugs in this app run rampant, good luck using any customer service features. The chat times out or freezes randomly. If you close the app to check something for customer service (which they will tell you to do about 100 times) you can’t get back into said customer service conversation. Tracking your technician is a feature they boast when they schedule an appointment for you, but it doesn’t work in app like they boast about. If you’re one of the lucky ones and never have to speak to customer service and just use the app to pay your bills, you’ll be fine. If you have to use it for literally anything prepare to want to throw your phone.
Super slow + chat is very bad 1/5
App takes forever to load. Once you are in chat, it wont allow you send phone number, pin, etc.
The option to see your bill is there but wont connect.
Hard to speak to someone in customer service. The wait time is really long. 1/5
By G-internet not working.
Internet keeps getting dropped and have to reboot the router. I have spent too much time rebooting it myself, being put on hold and even getting a human to speak to. I want someone to contact me. This is an upgraded service but since the change it’s been nothing but substandard. My work is accreted tremendously.
Spotty Reliability 3/5
My FiOS internet service is outstanding! The app leaves much to be desired. Sometimes, I cannot access my account for days via the app and then all of a sudden, it will work. The wifi analyzer tool has never worked. It could be improved
Poor quality + poor service = frustrated customer 1/5
Verizon charges are exorbitant arm but the quality is very poor. This is not one of those cases where to “get what you pay for”. The On-demand service is always pixilated and the internet freezes on zoom calls. I have the highest internet speed and I can no longer justify paying all the money I do for the poor quality service.
No longer functions 1/5
On startup the opening screen says the program has been improved and presents a "Get Started" button. Pressing that takes me to the App Store page for the app. There I get only an "Open" button that takes me back to the app. I see no way to get past this opening screen. So the program is now unusable.
And the "App Support" link on the App Store page leads to a 404 (page not found) error.
Terrible app , doesn’t work. Can’t update plan
Decent App When it Works 2/5
Don’t know what happened to this app. It used to be a nice and easy way to check voicemail and manage my account. Now the phone and voicemail features almost never work and when they do it’s so slow as to make you think it’s not working. For what I pay for my FiOS service, it doesn’t seem like a big ask to have an app with basically functionality that actually works.
Log in problems 1/5
By Bra Diddy
It always logs me out it never saves my log in
My Fios 3/5
Very overpriced for your service. Really considering going back to optimum.
Poor app 1/5
Would probably be a nice way to manage your account if it ever worked. The majority of the time it always says unable to process your request at this time. Please fix your app.
Great Services’s, great app! 5/5
Great service, great apps.
Excelente!! Muy buen servicio, rápido y claro.!! 5/5
By mi angl
By Luis A Diaz Jr.
Muy contento con mis servicios de Verizon
App still doesn’t work 1/5
By The dude1990
There was an update on 7/6/21. It doesn’t work. Just a blank page that says it’s unable to process the request.
Incredibly Slow to Login 1/5
By Critical Customer
The title says it all.
Slow, a lot of illegible areas
Never seems to open 1/5
I shouldn’t be surprised that the cable provider with the worst customer service in the universe, also has an app that never seems to work!
By Avg Guy
Why can't you just provide basic functionality. Maybe you should make a second nap one just for paying your bill.
App won’t load 2/5
This app worked great until recently. It stopped loading the controls for my router and now I can’t do anything with my router. Please fix this
By j Sarpal
My service has been down for the last four days. Verizon had given me the ticket to come fix today between 1-5 pM. I waited at home missed my some appointment for getting the service done. Nobody came as promised . I am still waiting . Now I get a message for cancelling the ticket for no Response. WHICH is a pure lie and I am very upset about it.
My tel no is (301)384-0755 at 15816 Whitegate Road SS MD 20905.
I need a response from FIOS ASAP.