Awesome service 5/5
By Moussa Kabba
Awesome service but so far. Grateful
By rawan discount
Lots of trouble with billing doesn’t deliver what they promise.
Great app 5/5
This app is the best I have used in a while , it’s user friendly and not complicated like other tv apps
Upgrade for Better Stability? 3/5
By Mmmm Hmmm
The previous app crashed 2-3 times a week so I was looking forward to the new app for stability. Unfortunately this app crashes 3-4 times a day. Now I’m looking forward to the next update. But, at least it works.
Terrible website & App 1/5
By switch soon
Switching to another provider ASAP
By Belligerent husband
This ap is just as trashy as the one before. Constantly crashes. Cannot stay on for more than a few hours. It has nothing to do with my signal to the house. It’s strong enough to support. Some stations it’s apparently worse than others. I can’t make the Discovery Investigation ap stay on for more than 30 minutes which makes me think Verizon is playing games on account of their spat with the network. Verizon screws their paying customers to make their clients look bad. That’s what I believe. All in all, if there are so many shortcomings why on earth would Verizon release such an ap? It is simply nonfunctional.
Very very pricy and they’ll charge you $50 for 2 days late fees plus any adjustments 2/5
By christina hushie
Very very pricy and they’ll charge you $50 for 2 days late fees plus any adjustments
Upgrade on Fios 5/5
Your representative Noel was fantastic!!!! Truly a dedicated worker
Can’t watch shows live 1/5
With the new Fios App I can’t watch shows like the Today Show unless I am on Verizon Fios WiFi. The old app I could watch streaming. This is not right. Also when I am on my home Wi-Fi it doesn’t let me watch those shows says I need to be connected to the Wi-Fi when I’m already connected to the Wi-Fi.
Price Increase 1/5
I just got my billing notification! I’m still in shock and disbelief! It jumped $45 for no reason. I see cancellation in my future. I’m on a fixed income. Can’t afford this increase!
Easy To Operate 5/5
By Edward Marah
This is the art of the deal...You’re not charge extra for that crap processing fee...you pay only what you owe...I encourage all Fios customers to try it.
No notifications. 1/5
Settings show email notifications of when a bill is ready. Never get notified.
Do not get Verizon Fios 1/5
By Will 89 89
Verizon Fios is horrible. They have the worst customer service I have ever had to deal with. Anyone that says that they aren’t bad has probably only had to deal with customer service for 2 companies - Verizon Wireless and Verizon Fios (they both have awful customer service). The service is completely overpriced, and don’t get tricked into their “gigabit speeds”. I had that for a couple month and I never got over 300mbps. I called the customer service repeatedly, and got different answers every time. The only thing that was consistent with everyone I talked to was none of them fixed it. One lady I was talking to said “yes, the speed on that is 50mbps to 1gbps”. That is completely false, because it does not say that anywhere in the fine print on their website, and I’ve never heard of something that insane. That’s complete BS. Then, I switched to Xfinity, for a cheaper price, and got real gigabit speeds. Stay away from fios if you have any other choice, even if it’s satellite, because even though satellite is unreliable, so is Fios. It used to never go out, but now, my cable goes out a lot - basically whenever there is a storm with thunder and lightning.
Card on file issue 4/5
By Mo Gh
When a card is on file and is active but not used to make a payment to Verizon for a while why Verizon considers it expired? Please fix this issue. Thanks.
Worst customer care service 1/5
By i love my counttu
It’s a long process if talk to customer care in phone and finally nothing after one hour phone call,the agent has no idea what she doing
I do not like to be FORCED to download your app on my phone, yet that is what happened. I can not go to your SITE to make a payment anymore. My options were to pay Bill Matrix a $3.50 fee to use the phone OR download your app. I don’t need or WANT you in my phone!! NOT HAPPY.
William Jr 5/5
By Willy Jrr
Great app easy payment method.
There’s no number to actually speak to a rep. Only automated systems, aren’t you a “Phone” company?
Speed is not as fast as it should be
So. This app is SUPPOSEDLY convenient;allowing one to pay their bill and manage their account on the phone HOWEVER this app is annoying!! It takes way too long to load, never remembers my password and since I never remember it I always have to create a new one and rarely assists me in paying my bill! Ugh
No Apple Pay? Or saved credit cards? 3/5
I’d love if the app could auto fill my payment info saved in the OS, like other apps, or allow Apple Pay for bills. Thank you!
By hooked on fios
Fios superceded all other providers, bar none!!
Great App 5/5
Awesome customer service when using chat in app. Techs that come out are OK
Billing Issues 1/5
By Not thrilled with Verizon
I am a new Fios customer. I recently switched from Comcast Xfinity. I was over charged for promotional items. I was charged for the installation and a HD top box that was part of the promotion. Customer service would not initially adjust my bill. I had to call three times before they adjusted the bill resulting in an overdue bill. Now I have to call to get the late fee removed.
Freeze frame 3/5
Service is good but lately, my screen freezes for about 1 min. I hope this is only a temporary problem for I only had service for 1 1/2 months. If this problem persists, I might have to seek an alternative cable company.
Quick and easy 5/5
By Dr.Brendell Thomas Francis
Paid Bill 5/5
By verizon Card
It was easy to pay my bill using the Fios app and with a Verizon gift card.
The app does not allow you to make payments less than balance - especially when the company sends a gift card only to be used with their billing - seems a little crazy!!
Verizon Fios 5/5
By T O S
Difficult web site,hard to navigate 1/5
Website very difficult to navigate
Worse app ever 1/5
Does not work. There is little to no help. You can’t submit a ticket and then use interface is made terribly. My device won’t pair with my media server. Completely frustrating. Go to Xfinity. I rated one star because they wouldn’t let me give zero stars.
The service is too expensive, the newest WiFi modem is not very strong. It’s supposed to be one of their fastest WiFi modems, but I don’t really see a difference with what I’ve had previously. The installation was sloppy when they first installed. I had to clean up the mess that was left behind.
Customer Service had been professional whenever I’ve called and always attempted to help however they could.
Overall, I am not impressed by Verizon Fios.
Verzion user 1/5
By Mother of twinz
This the worst app ever when it comes using for certain things I have to keep uninstalling for it to work properly and I can not use the App out side of my house ...what kind of nonsense is that ...I can not pay my bill outside of my house ..They need to fix this immediately I had Verzion for 3-4 years let’s get it together Verzion
Great service 5/5
By HAMMER HANDLER
I really enjoy Verizon Fios
This is Vibrainium
Awesome feature 5/5
This is an amazing way of paying Fios. Very fast you can view your bill within seconds. Love it.
Never again 1/5
By stuck with bad service
Verizon has the worst customer service by far
2 apps? Why? 4/5
Not sure why you have two separate apps to watch tv and pay bill. Costly.
Not getting money worth 1/5
I can’t wait to until my contact is up, this service is to expensive. Your company over charges for basic cable.
This Update is the Worst! 1/5
I can never log into my account! Prior to the update my account was easily accessible, now I can barely log in! The confirm I’m not a robot every time is quite annoying as well. Please revert back.
unable to retrieve the bill 1/5
Paying bill 5/5
I can now save me some gas money from driving to a Verizon location to pay my bill
Only way to communicate 1/5
By Will win9
I’m leaving this negative review because evidently this app with the chat is the only way to communicate with Verizon. Customer service never answers the phone. They leave you on hold and never pick up. Even if you’re told your hold time is only 10 minutes they never pick up.
Customer Service is non existent 1/5
By Disappointed in Warrington
One of the worst....
Obviously they don't read or care.
Speed test 3/5
Just got a new quantum router and now speed test won’t work.
Online payment 1/5
It took me 4 tries to set up this account. Very disappointed in Verizon. Could not even contact someone on phone.
Verizon Disclaims MyFios App 1/5
I used the MyFios app to cancel a TV service, but nothing happened and Verizon continued to bill me for the service. When I informed a Verizon chat representative that I previously had cancelled the service using the MyFios app, the Verizon rep stated: “We have no access or data related to the My Fios app, that is completely on your end.” So Verizon appears to disclaim any knowledge of transactions undertaken through the app.
The internet is slow...the apps service portal is slower. 2/5
We had great internet speed with Verizon before we moved to an area with only painfully slow Verizon internet. Checking email on a phone and streaming Netflix at the same time is usually problematic. Despite numerous attempts and complaints...looks like we will have to wait for Verizon in our area to catch up with 2000’s era internet speed or keep looking out for another high-speed provider to move in.
Provider Sign-in Each Time 2/5
So aggravating. The Apple TV is lack luster as well