Waste of space. 1/5
By Matty pez
Terrible app. Nothing works on it for me. Anytime I try to use it to check the status on a repair it shows me nothing. Shows no information of my services either. All it is a glorified bill checker.
Can’t get help, google for a FIOS 800 number 1/5
My bill went way up, again, so I looked at the app there’s a way to get in touch with Verizon to get it fixed. But the app doesn’t give you any way to contact them on the phone. I can imagine a really cool feature would be that you call through the app and they would know exactly who you are and that would be great. Like Bank of America does. But not Verizon.
Instead you can’t get the phone number from the app and when I try to submit feedback in the app it errored out. Yeah they don’t even let you submit feedback in the app feedback form, so I’m doing it though Apple with a one star rating.
Oh and don’t think that Verizon will actually answer the phone after 5 PM because they won’t, you have to call during business hours because, well I’m not sure why but it’s consistent with how painful it’s been to try to get help tonight.
Still limited to 50 favorites. 1/5
Here’s yet another update that doesn’t address the 50 favorite limit. Please remove this limit, it was so much better before.
Beware the reschedule function 1/5
The reschedule interface is not clear - I thought I’d changed the time of my appointment, but I actually changed the date. And there is no way to correct it. Once you hit that button you’ve lost your appointment.
Over charged 3 out of 6 months of service. 1/5
I’ve had this account for 6 months and I’ve been over charged for tbings like tech support. When I never ordered tech support. I hope another company offers intervener in my areas so I can leave ASAP.
Good Luck on call backs Don’t be fooled 1/5
By Southpoint PNC
This is one of those large companies that promise callbacks that never give it. Two different occasions this week Monday and Wednesday both operators needed to investigate further and promised callbacks. Don’t let them trick you. They will never call you back instead you will have to call them back and spend 45 minutes On hold waiting to get to your turn in line.
Absolutely Useless 1/5
All positive feedback entails talking directly to a representative. Specifically , the Fios app is less than useless. It’s computer functions are only established to respond to banal questions from a very limited menu.
Not as functional as advertised 3/5
This app shuts down on me just about everything I use it. When I check my internet status, when I try to use the security features, and when I look to see what devices are using my internet. I tried to reach out to developer to report the issue, it linked me to Verizon customer service and when I search for app nothing comes up.
Fios is Awesome
FIOS APP is user friendly 5/5
By Bill TOWEY
Get the app. Easy to use whereas going online is not as good. Online is confusing and in my opinion flawed design.
App is clear cut.
Issue with scheduling call 3/5
By not relatable at all
This app is helpful sometimes but I’m trying to schedule a support call and I go through all the steps to set it up, and the for the confirmation (or what I think is the confirmation) the screen goes blank. I have no idea if I’m scheduling a call or not.
Always having issues connecting 1/5
By Royal Beautee
Everything I want to pay my bill or check something I have so many issues connecting.
App keeps crashing 2/5
Great app when it works, after an update from a week ago it crashes every time I try to check my WiFi speed it’s Extremely frustrating
Big improvements? Don’t think so 2/5
SSL certificate errors. Can’t connect to the router anymore. You guys break more than you fix.
Not what I Was Promised 1/5
By Don't Believe Their Promises
I was promised a discount for paying through auto pay. Not only did I not get the discount for enrolling, I was not able to choose the date of my payment and ended up paying a month early.
Logs me out for no reason. I have mobile and residential accounts, they are separate. I have no idea how to merge them. There is no customer service. This is the most frustrating thing ever.
Fios is the worst 1/5
Fios was the worst cable I ever ordered from the installation to the day I cancelled the service, using the fios app is never the same when you call right now I am sitting here with fios equipment no one has contacted me about where to send the equipment back, I could go on forever
By Miss Carthea
Overall the service is great and it moves fast
App is not working 5/5
The app gets worse and worse after each update.
It can’t connect to the router error and it gets stuck at the loading screen.
*it has been working flawlessly after talking to a Verizon technician because she did something on her end.
Error message 2/5
System wouldn’t let me add new account number and make payment arrangements. Always paid bill but it seem to had some glitches
Unusable!! App crashes constantly 1/5
Every time I launch the app it crashes after a few seconds. Tried everything from restarting my phone to reinstalling the app and nothing works
Get rid of cable tv 2/5
By time to get rid of cable
I think cable tv is getting out of hand. Verizon Fieos keeps going up and up.to the point that it’s cuting into people’s pockets .its time to get rid of cable tv and go back to basics real old fashioned free tv.when your bill is 200.00 dollars time to get rid of it .
Constantly Have Issues Logging In 2/5
By Dan Gerous77
Very frustrating when I have to change my password constantly.
Bad service 1/5
This app has repeatedly malfunctioned, which has cost me money. I’ve set up reoccurring payments online and then it didn’t save for some reason. I’ve been charged late fees and I was even threatened with service suspension. I’ve repeatedly tried to contact an agent through the app but every time I’ve selected to be called as soon as an agent is available, the app goes blank.
Poor App Functionality 1/5
By annoyed with expensive Verizon
I’ve tried logging into my app with my password since like forever and it suddenly doesn’t work, every time I tried to update it it keeps telling me it’s wrong, the screen capture doesn’t work and I’m just overall dissatisfied with its functionality
Why so much trouble for a promising card I 1/5
Support doesn’t work 1/5
Trying to get an agent to call me because my tv isn't working. Support doesn't work in the app, only thing i want to use it for. Verizon is garbage
Thank u 5/5
By Raquel Rivers
Parental Controls 1/5
The time restrictions for the parental controls does not work. The only way to restrict the internet is to manually toggle the Block button on. Contacted Verizon Support on Twitter and was told to contact the App developer. Wow. Thanks for the help.
Worst app I have ever used. 1/5
This app is essentially worthless. I can view my bill, I can’t see data usage, payment history doesn’t work, bill history doesn’t work. I would give it 0 stars if I could.
By Tired Jim
App constantly crashes or just plain doesn’t work. It needs a serious bug fix.
slow as hell 1/5
new update takes forever to load phone info. it if ain’t broke leave it alone!!!
Verizon Fios 5/5
This app is horrible. I can’t access my parental controls when I need them. The app has not allowed me to access my router for several weeks.
Want to pay you 1/5
Fix your app I can’t pay you it’s frozen. I deleted the app and reinstalled it and its still frozen. I entered un and pw when I tap sign in it does nothing. Can’t tap need help cuz it’s just for can’t remember password and that’s not my problem.
Efficient and convenient thanks
I’m trying to pay my cable/internet bill using this app, but it seems “THEY’RE” having issues accepting my payment. Please fix this, it’s been like this for over a month now. The issue:
“We’re sorry, we could not process your request, please try again later!
So I keep trying later & later & later & later & it keeps telling me the same thing. If you developers cannot FIX this issue, then why create a Fios app at all? I’ve never had an issue paying my bill with this app until over a month ago.
Trust me, the issue is also online, so don’t tell me to pay it online either. And I’ve tried paying at the kiosk, same thing. 🙄
Recent update broke the app 3/5
When you go to see the bill, it keeps asking you to sign in then shows Internal Sever Error 500
My FioS not working 1/5
I tapped the Nomorobo app to enable it, but the app shuts down. Is Nomorobo no longer an active app? I deleted My Fios and reinstalled it again but Nomorobo keeps shutting down as soon as I tap to enable it.
Please make sign in button clickable 1/5
Sign in button is not clickable. Running latest version of iOS on iPhone 6. Haven’t been able to login for about a year now. I’ve tried reinstalling app. Doesn’t work.
Poor Signal 1/5
My Fios has poor signal and constantly buffering. It’s not worth the money.
iPad too old! 1/5
My FIOS now needs ISO 10 or better which my iPad cannot. Not fair, why should I have to buy newer device Verizon should continue to make available and support older versions of their app. Called Verizon tech support and guess what they told me to do, Google for an older version of My FIOS!!!! I did anyway but unable to find an iPad version but plenty of Android versions, go figure! For $250+ per month I'm about to jump ship, after being a loyal customer for 20+ years! Thanks Verizon.
The app is still trash 1/5
Can’t even log in, they keep making me log in with my Verizon wireless account info, which I don’t have because I don’t have cellular service with Verizon.
Just trying to pay my bill, and your crappy app won’t even let me do that. The hyperlink to log in with your Fios credentials is too close to the continue button, and you can’t click on it without hitting Continue.
All this happens after I log in the first time, and try to pay my bill.
Fios & Nomorobo 3/5
The fios app is useful however when I go to my landline account and I want to connect nomorobo the fios app crashes. This is super frustrating considering the rash of spam phone calls I get on a daily basis.
By pey tee cam na
My service is awful .
Stopped working 1/5
Verizon decided to make a single logon now if you happen to have both FiOS and Wireless (which is nice). When you open the app, it asks if you have a wireless number with Verizon also. If you select "no" (which is near impossible due to the fact the link is so small and directly under the "register" button) it takes you to the regular sign in page, then loops after putting in your information. No error, and username/pass words fine on the website. Currently using the app with the existing logon is broken (at least for me) making this app worthless at the moment.
By marwan a almatari
Verizon is the Best
Scooter’s FIOS 5/5
By mr vrod
I love my FIOS and just wish the payment was so costly. Sincerely, SS
Can’t Sign In Consistently 1/5
Since the update, when I attempt to sign in, even after the first time, it fails and states that I have too many failed attempts. I assumed someone attempted to hack me, I went through the process of changing the password, and as soon as I tried to login with the new password, I was right back to the “forgot password screen”. This has only happened since last week’s update. I thought it was just me but have read other reviewers having a similar issue. Do they even test these updates before they push them? I’ll try to uninstall and reinstall the app to see if that works better. Just sigh
My comment 5/5
Awesome way to pay your bill I will never be on auto pay thank you