The profile scheduling doesn't work 1/5
Can you please fix this?
My mom disconnects my Xbox from the WiFi
Bills too high 1/5
By erica33 king 3297
I’m disappointed with Verizon with all of the money I pay monthly I’m not able to add more channels. My bill goes up ever single month. I’m really going to switch to another company. I would not recommend any one of my family or friends to get Verizon.
Awful App 1/5
By trojan trident
When I try to open this app it puts me in a loop that rotates me between the app site and the "getting started" page.
My bill is to high 4/5
But I love everything Fios brings to the table.One complaint that I have besides the nosebleed prices is the remotes are junk you have to point the remote right at the box so I use the Fios app on my phone more than the remote that is why I will only give it a four star rating.
This thing keeps giving the SSL certificate error and won’t let you access the router
Payment problem 2/5
By Alex riel
It was working fine until I needed to change my default payment setting
My home account 5/5
By my service
I do enjoy my service but just too expensive
Is this really a tech company? 1/5
The app hasn’t worked right in over a year.
Fios router 2/5
By iPhone 5c (jerry)
With this new update: router with no response on the server and then the app quits working. Maybe another update is required. Thank you.
Verizon Fios AP 2/5
The only feature I have been able to use successfully is the pay bill. I get “sorry try later” for my other attempts.
App keeps crashing 1/5
By Irish in va
Ever since I changed to Fios one and installed the Fios network extender the app crashes nearly every time I use it. How about benchmarking your products before you market them to the public.
Not good 2/5
Signal is on and off, and if you go to the room no signal at all. Not that fast. And a lot of hidden charges.
Annoying and Frustrating 1/5
The app often logs me out and after several attempts and a few changes to my password, I am still not able to log in. I rely on the app for wifi control due to my teenager who thinks the password is a free for all. What's the purpose of the "keep me signed in" option if every month I get kicked off anyway. No need for a response. No one ever responds to my complaints anyway. Just know after 1 year when this "no contract" term is up, you're losing a customer who never defaults on payments and taking all of my referrals with me. Thanks for a horrible experience
Poor router control 2/5
If you get lucky enough for the app to connect to your router DO NOT restrict access for anything you may want to access the router at any time in the future.
Muy malos en facturación. Me están cobrando dos veces la misma factura. Por favor deberían poner gente profesional a trabajar.
Sign in button doesn’t work 1/5
Sign in button hasn’t worked for months, maybe close to a year. I fill in ID and password, but nothing happens when I click on sign in button. Update after update, still doesn’t work. Deleted app and reinstalled. Still doesn’t work.
May 2 App update wiped out call log!! 1/5
I had over 80 robo call phone numbers blocked on my Fios phone. The app update on 2 May 2019 wiped that all out. Argh!!!!!!!!!
Payment method 1/5
By esimpson 888888888
Could not use my credit card spoke to customer service and they could not resolve the issue on top of the unresolved issue I called billing to pay the bill via phone and they refused to waive the fee
Charles DePrimo 5/5
I ordered Fios voice it was A nightmare hooking it up even tech support was A Little confused!! A service tech Came today 2 Voice Tv’s Are Working!! My none HD Tv Now Working After The 3Rd Box One i Hade To Chase Around for it And Still Wrong.. I Hope My Bill Is A just will be substantially in my favor
The service is horrible, I scheduled for someone to come out and take a look at some issues we are having and they did not put us on the schedule for the date and time we agreed. then someone showed up after 7pm saying they just got the job, he couldn’t do anything as he was not informed of the problems. I’m still waiting for Verizon to come and fix the problem. I’m tied up in a contract for the next two years with horrible service.
App doesn’t recognize itself. 1/5
I open the app and try to manage my account but the app asks if I want to download the app or open from the web. What’s the point of wasting space on my phone just to open the web browser to manage my account?
Frustrating Login 1/5
I have repeated tried to login to the app on my mobile device; however, I find myself in an endless loop trying to reset my password. I have requested deserting my password, received the text with the temporary password, entering the temporary password, and then being told the password is not recognized as the password on record. This endless loop has made the app unusable thus useless.
Fios App slow not user friendly, lots going on in app glitcy 1/5
To "busy". There is a lot going on and it's hard to navigate through all the "busyness"
Wireless WiFi stinks 2/5
I’ve been a Verizon customer for almost 20 years and switched to Fios when it was available in my area. I can not say anything good about Fios services because I pay a great deal of money for phone, and internet I am also being charged for TV services that I do not receive nor did I want them. I have been a Directv customer since 1997 when it was formerly Primestar. I do not have a Verizon Box and last time I checked you can not receive these channels without this box. I’ve tried to get Verizon to remove this charge but they refuse and claim my bill will be much more for the two services. The wireless WiFi while I pay Verizon for 1gb all I get is poor quality signal that no way comes even close to 1gb. My usual wireless WiFi speeds for downloading are 67.5mbps and my upload speed is 54.4mbps. My speeds are actually a lot lower than these speeds but I just ran a Speedtest and wanted to provide accurate readings as of this review. I am paying Verizon for 1gb service which means my speeds should be 999mbps. Verizon advertises and promises you 1gb connection speeds but when you complain about not receiving the advertised or promised speed that your paying for Verizon immediately state that wireless connection speeds are not guaranteed. I’ve filed numerous complaints with Verizon but they have done absolutely nothing to fix or repair my wireless connection issues. Buyers beware!
Grate app. 5/5
This app is the best it really makes it easy to do things thanks😊
Will not finish any task crashes!
Crappy Appy 1/5
Like Verizon web pages, this app is funky when it comes to login, making it useless.
Doesn’t work 1/5
I haven’t been able to log in once through the app. I have a new iphone, so it’s not because I have old tech. I enter my login info and can’t click on the sign in button. I’ve tried updating the app multiple times, but no update has fixed that issue.
Parental Controls don’t work, have been getting worse. 1/5
“Advanced” Parental Controls do not work. Profiles didn’t work on this app but at least I was able see active devices and easy block them using the toggle switches. Since last week, however, the app is unable to load the Active Online list accurately or block devices when their switch is toggled. All devices appear to be Offline in My Fios app. Note that the Basic parental controls do work when you log into the Verizon Fios website or to the router itself.
I get notifications when my bill is late - not when it’s due. I’d also rather autopay take out the money when it’s due instead of selecting a random day in the month. It it was that way, I’d enroll in it so it’s easier to keep track & I won’t be a day late by accident.
Seriously? Now the app is basically useless 1/5
This is ridiculous, as of today I cannot log into the app. What the heck is up with Verizon that they don't take the time to ensure their customers have the service they pay for. Friends who use their wireless service are always cursing Verizon because of shoddy service and constant outages. I'm over Verizon nickle & dimeing customers for everything that goes wrong with their crap service
Won't work with my iPad 3. Not happy :(
By Zoran Z Zambo
Buggy app. Will get errors that can’t process certain things once second and then it will work if you click it again. The plus is I can pay the bill with ease on the app.
Also, for iOS if you have keychain passwords stored and auto populate the app will not let you submit until you click in to the password box. Add a character and delete it. Then you submit. Almost as if it doesn’t like auto populate. Perhaps a security deliberate function to not allow bots. Not sure.
NOT WORKING 1/5
KEEPS TELLING ME ABOUT A SSL CERTIFICATE. I deleted the app downloaded it again. Reset my router , everything to my acknowledgement and still didn’t work please do help!!!!! then at times it says router can’t be access at this time right now.
Much Thanks 5/5
Verizon made it easy so that even I could make a payment on line. Thanks much!!
Poor customer service 1/5
By Radical DOG I hope
I paid $100 for a backup power supply. It should have arrived in the first box of equipment, but didn’t. The tech said it would be a week. The supervisor that called said the same. It has been 3 more weeks, and no backup power supply. 911 wont work in a power outage, that much I know from the required sign offs to accept service, but no backup power supply that I already paid for. No customer service reachable from within the app. Go elsewhere, fellows. Oh, and app feedback from within the app failed too! Icing on the terrible service cake.
Error every time!! SSL certificate error!! 1/5
Ever since I received a new router I cannot access anything about my router. I cannot check how many devices are using my router, I cannot change my password, I cannot change any of the parental control, etc. I called Verizon and they couldn’t help me!!! I just don’t understand how they cannot get this fixed for me. Extremely frustrating! Please fix!
Redeeming sweepstakes only takes 1 entry at a time 1/5
Redeeming sweepstakes only takes 1 entry at a time even if you select to redeem more than one entry
By F__ked over customer
Only give deals to new customers. Loyal customers they just screw over.
Los mejor 5/5
Waste of an app. Every time they change something you need to go back and request to change your password and your user ID doesn’t work anymore. Good luck trying to get the info from the app or website. Your best bet is calling them which will take 30-45 min of your time.
Buggy and slow app 1/5
Kept on giving me some fios error code.tried to enter rewards sweepstakes multiple times. It clicks for a while then gives me some error.
On the fios website it says if you submit thru app it provides twice the submission. App did not show any such message. Very buggy app
Worst customer service ever 1/5
I was on the phone for an hour and a half and kept being sent to one place or the other. Just trying to restore cable and internet that was functioning just fine on auto pay, but then for some reason got cut off. After being passed back and forth I was told I would have to pay a $50 reconnect fee. I said just let me pay the bill and I will cancel my service. I love Verizon wireless. Their customer service is off the chart, but Fios is a mess. No one can help you or do what you need and they just keep passing you around to other people.
Router never accessible from app 1/5
Never can access internet controls because router is no available. Constantly rebooting router and reinstalling app to access parental controls
App is dinosaur like their service 1/5
Sign in EVERY 15 DAYS or the app requires full and time consuming reset!! Bill due every 30 days why not choose that time period? Or, better yet, bring the app up to 2019 level (OK, 2015 would be improvement). Every major credit card and utility except Verizon has effective touch ID. Ugh. Always an unpleasant ordeal dealing with Verizon.
7 years I have Fios and they are frauds 1/5
If I had a chance it be zero stars. I had this company for seven years and worst customer service. The internet does not work in a small apartment. Customer service refused to change my equipment. They locked me in a contract without my permission for another two years. I have screenshots of chats with them on multiple issues. Then when going to pay my bill. They supposedly raise my internet speed and raise what I pay. The internet is slow and worst then it was. How you going to raise my price of my internet without speaking to me first. Like if they know what I make. Customer service manager Barbara is nasty and did not care to resolve anything. So unlawful to do. Then they re send emails to cover up they’re mistake. They do things unlawful. Worst company ever. I COULD GO ON BUT MAKE SURE YOU READ EVERYTHING THEY SEND YOU VIA EMAIL THATS IF THEY SEND IT BECAUSE 9 out of 10 they lie about that too. FRAUDS
HORRIBLE, DYSFUNCTIONAL PIECE OF CRAP!!! 1/5
The app keeps disconnecting from the router. I have to offload the app then reload it so I can control WiFi settings for my kids.
Secondly, I can’t set up a schedule so I have to manually turn on/off WiFi. Stressful and aggravating!!!
I spent 2+ hours with Verizon tech support re this issue. They tried really hard to help but they could not resolve the issue.
C’mon Verizon! Get your act together!!!
Piece of crap 1/5
By funky boy enjoyin imo
This app is show piece . It doesn’t show technical info just say delayed . It doesn’t let you leave comments you add in text box and then it doesn’t save . It doesn’t let you reschedule . Piece of crap