Help function 1/5
It is extremely unresponsive to keep getting 3 preset options for help when none of them actual address your needs... you need live agents as an option .. this current approach is terrible 👎
VERIZON PLEASE READ THE COMMENTS Stopped working 1/5
By marilyn is nanna1751
It was great until it updated. Now it doesn’t load AT ALL... ugh!! I have an iPhone XSM.
Bug- Can’t delete voice mails 1/5
I can listen to voice mails but the option to delete them is in the same location as “send text” so I can’t delete the voice mail...only send the number a text. This is a new bug. The app is good for reviewing and paying your bill.
Very poor app app 1/5
By Allen Hankinson
Does not work very well. Trying to pay bill and I had nothing but trouble.
Not working 1/5
Please fix. Thank you
Fix the app 1/5
The app the hasn’t worked in about two weeks. C’mon guys.
App has not worked in weeks 1/5
Ive called sent emails to no avail. I cannot access my fios account via FIos app. I have deleted , downloaded again too no avail.
Stopped working 1/5
By not a tech lover
iPhone 8. Worked fine until most recently. Others feedback is shared by me. Time for a new update
Can’t use it to trouble shoot internet problems 1/5
This app doesn’t work for troubleshooting home network issues.
Won’t open since big fixes 1/5
This app was working fine. Now it starts to load, then won’t open and goes off. I’ve tried uninstalling, deleting and everything else. Won’t work on my iphone6 now just in the last 2 or 3 days.
Unable to use parental control 1/5
By trust my, i know software
Unable to assign a device to a profile. Click on assign device causes the app to close.
Useless app 2/5
Hard to control users when the app itself has so many problems. Pops up error message or buttons doesnot even work. I cannot unblock my son’s computer not because both the app and the website froze. F.
I loved this app at first 1/5
Spent hours on the phone today with fios who is still claiming there is no issue with their app. Got a new router today and the app now won’t even attempt to load
New version and the latest version still not working 1/5
I have restarted my phone and still the program stops working it opens and then just turns off so I can’t find anything out about my Fios account
Has a significant bug 1/5
When I review my voicemail messages, for each message, the “send text” button is sitting on top of the “delete” button, making it impossible to delete voicemails using the app. Annoying if one gets a lot of spam voicemails.
Fix the app 2/5
By Irish in va
I upgraded to gigabit speed and installed a new g3100 router and Home Network Protection disappeared. I wouldn’t mind so much if someone from Verizon would answer the phone or chat. If tech support is that busy, hire more people.
Safe and convenient 5/5
By older retired teacher
I just enrolled in autopay and it took less than a minute to do it. I feel confident that each month my Verizon will be taken care of and I won’t have to spend hours on the phone waiting for a human to answer.
Not working 1/5
This app has not been working on iOS. Not sure if latest version has many issues. It does not even get to login window.
Also tried to reach out to Verizon support multiple times, but seems they are just passing the issue from one team to another
Used to work 1/5
App constantly crashes when I open it. I just updated it and it’s still happening. This has been going on for weeks
App crashing 2/5
By c Parenti
Great app but crashing all the time lately. Please fix!
Freezes on iPad 1/5
I have always had problems with this app on my iPad. It always freezes on the payment screen. Seems to work fine when I go to the website.
Voicemail log display text error 3/5
There is a Voicemail log display text error when in voicemail log+edit mode, “send text” and “delete” words overlap on iphone xs max model.
App is laggy when populating screen with data even on wifi
NO LONGER WORKS 1/5
This app no longer works on my iphone.
Never signs in.
Just give me a loading screen that never does anything.
Not Happy 2/5
I was lied to from the beginning of my change to Fios....
App is a brick 1/5
The app simply doesn’t work.
Crashes Constantly 1/5
I used to have no issues with the app, but now I can’t get it to open at all before it crashes. I have the most up to date OS, and I have tried uninstalling and reinstalling several times. I even tried restarting my router, and now I can’t get back in to fix my settings.
App crash 1/5
App crashes on my iPhone. I tried re-downloading.
VERIZON READ THESE REVIEWS AND UPDATE THE APP 1/5
The latest iOS update has rendered the app completely useless. Verizon hasn’t even come out with a statement about whether they are working on it or are even aware of the problem.
Technically don’t have the app 1/5
So I downloaded the app and tried to use it, but it never made it passed the sign in stage. It would indicate loading for the longest time, until it would just crash or I would force it to close. I’ve since just given up and deleted it. I would love to be able to use the app, I was trying to use it because navigating the site on a cellphone is a nightmare with the “virtual assistant” chat taking over the entire screen and no way to get out of it to see your account screen. Overall, poor experiences here with Fios account management access.
No internet connection 1/5
The app is saying no internet connection but im using my phone data plan?????? This app crashes every time i tap on home network protection. Two years and wait for a fix
COMPLAINED TOO MANY TIMES 1/5
By crazy to think it would work
Why write a review when no one is reading/listening.
Latest update broke the App
App stopped working suddenly 1/5
Very helpful error message reads - app delegate log with category with event with label with value. Unrecognized selector sent to instanc.
Does not work anymore 1/5
Since the latest update, this app does not work at all!
App Not Working 1/5
By Riverdog Hank
Ever since the new update the app will not allow me to use the parental controls. Very frustrating keep getting an error message.
Parental Control not working 1/5
I manually allow/end access the kids iPad to WiFi using the app, but now it won’t let me do it, or change any settings. Please fix this
My app won’t open 1/5
Every time i try to open the app it take me to my home screen it been doing this for a week now
Fios app is a brick now 1/5
Great job!!! Another update and once again another brick.
Every time I go to pay a bill I open my app and it automatically closes over and over again I’ll restart my phone I’ll even delete the app and re-download it and re-login the app constantly crashes this app does not work whatsoever on my phone or my husbands phone and we have really good iPhones everything is up-to-date so for me this app does not work it’s extremely hard for me to pay my bills
Fix voicemail again! 2/5
Well, voicemail is working again in the latest update, but now the DELETE and SEND TEXT buttons are on top of each other, so you can’t delete voicemails. Do you guys test anything before putting out updates??
Bad service 1/5
I think 1 star is a lot
Not working 1/5
This app has yet to work. Keep getting some error message. Have to manage by web
Broken parental controls 1/5
I’m not sure if it is due to the latest app update but parental controls are broken in the current MyFios app. Devices that were disabled are “stuck” and internet access to them can’t be restored.
Last review you can’t delete voicemails 3/5
Works fine for router but since the last update you can delete voicemails. The delete button and text button are together. So I’m order to erase a message you have to call the voicemail anyway. Very annoying please fix
App keeps crashing 1/5
The app doesn’t work on iPhone, it keeps crashing.
Voice message problem 1/5
Send text and delete options are on top of each other making it impossible to delete messages.
Awful experience with this app 1/5
App is not opening and froze when trying to open. And not getting support from Verizon as well.
FiOS app is crashing 1/5
Verizon pushed an update last week for the My Fios App and ever since then it has crashed. I have tried deleting the app, resetting the phone and nothing works. This is very inconvenient since I am away and this was the most convenient way of checking messages. :(
Latest update screwed up!!! App freezes up after accepting agreement terms. After attempting to open the app crashes!!!
IOS 13.5.1 on an iPhone-7.
Already uninstalled snd reinstalled and same results!