Terrible login experience 1/5
By Dissatisfied 310
Every time I try to log in to this app, I get a message that my account is locked. Then I go through the process of getting a code by text, entering that, resetting my password and security question, and then the next time I try to log in, the same thing happens. Total waste of time.
Doesn’t work half the time. 2/5
By Tired Jim
The app decides what works on it and what doesn’t. It’s easier to just call them or logon another way than to use this buggy app.
Customer Service is Horrible 1/5
Customer service is horrible. There is no follow up to questions or assistance with your service. All of the call are routed overseas and the staff doesn’t have a clue what to do. I am still waiting to get a response after three weeks. Horrible.
Verizon Fios services 5/5
Verizon services are top notch, no other services out there come even close. So I’m a Verizon customer for the last 22 years. Thanks Verizon
fios service 5/5
iOS 13.0 update 5/5
By Alvis Wu
iOS 13.0 update is coming out by 1:00 PM today
Verizon’s website and mobile app are frustrating 1/5
I have been a Verizon customer for a long time but cringe at the thought of using Verizon website or mobile app; both are designed to be a headache. Never seems to improve and doubt it ever will.
Can’t stand Verizon. 1/5
Verizon is so much worse then Comcast!!! God I can’t wait till I can get out of there contract!!
Great when it works... 4/5
By Langhorne Guy
Seems like it often can't connect even when I have strong cellular and wifi connections.
Do Not Purchase 1/5
Horrible company, they are scam artists. Read the fine print on any promotion because they will nickel and dime you.
I will never be purchasing a Verizon product ever again ESPECIALLY FIOS
Almost useless 1/5
This app is always exiting out of what I’m doing while I’m doing it! Some of the features do not work at all, it’ll just keep telling me it couldn’t process my request and to try back later. When reaching out to support I was told to uninstall and reinstall like I hadn’t done that multiple times before reaching out to them. 🙄🙄
I can’t even log in 1/5
The app doesn’t work. I can’t even get past login. I logged in for the first time and it told me my account was locked. It made me change my password. I changed it. Now every time I log in with the new password, it doesn’t log me in. Instead, it takes me to the “forgot password” screen.
Edit: what is wrong with Verizon? The password was definitely right because I then went to the Verizon website and logged in with it, and it logged me in, but made me change my password AGAIN.
Bring back 50+ favorites 1/5
You know what’s missing? All the movie channels from my favorite list. Why? Because you took away unlimited favorites. 🤷🏻♀️👎
One click Internet does not appear 1/5
One click router reboot does not show up when I go to Internet nor do I see advanced settings when I click on Internet. This is the second update that I ran and so far one click router reboot doesn’t show up.
"Schedule a call" feature doesn't work 1/5
When I submit a request in the My Fios app to have a Verizon rep call me, I get a pop-up box in the app that fails to show any message or information (in other words, a blank screen with a close "X" button on the top-right corner).
I've had this problem ever since downloading the app a few months ago.
Pretty interface average performance but its pretty!!! 2/5
Things look exceptionally great on your phone for an app that kind of works. The fixes to reboot your router and do speed tests/optimize performance feels like it works almost as well as our family time machine. Appreciate the promise and lack of delivery verizon.
Me gusta 5/5
By Bonita alvarez
Unusable!! App crashes constantly 1/5
Every time I launch the app it crashes after a few seconds. Tried everything from restarting my phone to reinstalling the app and nothing works.
Update: still crashes constantly on all my IOS devices. Ridiculous!!!
Trouble need help 3/5
My son in law and I have transferred accounts , now when I try to log in from my wife’s phone it will not allow me to change the account to mine. And my son in law, who has his own Verizon fios account can’t use his app at all. We both tried calling and text support and no one at Verizon can be bothered to help us. All I hear is it will fix itself. I never heard of anything mAn made just fixing itself!
Poor customer service 1/5
I am a long time Verizon customer. A lot of good it did me. When I called to renegotiate my bill, as I lost my $19.99 discount for my extra box, I got nowhere. When I complained that my free router was slow and cutting out they gave me a new router which they assured me was free, no charges. They lied. They now charge me $12.00 a month to rent the new router, plus $10.00 to deliver. When I spoke to a rep. She told me everyone has to pay for the router. Unfortunately, I had already agreed to another two years. When I asked to speak to a manager she put me on hold. Got tired of waiting. My bill went from approximately $148.00 a month to over $200.00. When my time is up, I’m gone Verizon. Nice way to treat a senior.
Can’t access my account even tried it multiple times. Whaat happened to Verizon? Horrrible horrible experience.
My Verizon FIOS Bill 1/5
By snowbird snowden
I would like to get a printed statement each month and write a check as payment. I was promised by the Fios salesperson that I spoke with that this was an option. I would also like to get my employee discount added to my account AS PROMISED by that same sales person! Please respond to me at 804 731-3778 as I am on hold for extended periods of time (45 minutes plus) when I call you! This excessive hold time was not allowed when I worked at Verizon! Thank you for addressing my concerns in a timely manner!
Carol S Koogler
Useless App 1/5
This app is useless. I can never check my statement or bills in it. There’s always an error message saying “We are unable to retrieve the bill”.
Unhappy Customer 1/5
I was told I had pre-paid internet... Why was I billed $114 after 4 months of not using it at our vacation home? I will never use you people again for anything. It’s ashamed, you do have the best service. If I wasn’t desperate I wouldn’t use you this month either.
App Crashes Constantly 2/5
Very frustrating that the app is incredibly unstable.
My experience 3/5
I rating this app a 3.5 because the app is nice and I get all details I need and change any setting I want but the app crashing or not loading properly for me sometime when I change or try to view something.
By M Du
I click support and try to schedule a call and click confirm. I then am shown a white page with only an X.
Then I go to the App Store and click app support, but instead of taking me to the app support, ai am directed to Verizon support.
Clearly something is amiss.
Waste of space on the phone 2/5
By Gahh Hun xdhn
The “support” is bull crap. The only thing it is good for is paying your bill easily.
Poor placed router doesn’t send signal throughout the house. 2/5
Technician should have placed it on the top floor so that it could mushroom the signal over the entire house. He put it on the first floor.
Cannot manage my WiFi anymore with the current version 1/5
Cannot manage my WiFi form the App anyone after the update
App is useless 1/5
Verizon pushes you to use the app for support but it is useless. Just makes troubleshooting and resolution more difficult. Should either fix the app or just make it easy to call (because that's the only way to resolve anything)
App doesn’t work. 1/5
By DUDE I DONT WANT ONE
I’m using this app on a brand new iPhone. I set my password 2 days ago. Now my password is incorrect. Maybe I forgot. When I go to the password reset screen, I enter my information and hit “continue”. Nothing happens. The button doesn’t work. It acts as though it hasn’t been pressed at all. Next, I called verizon customer service. Could not speak with an actual person, only with robots who can’t help me. Garbage customer service. Makes me very wary of continuing to use Verizon......
Horrible Service 1/5
By Jammin Jorge
My internet is ridiculously slow the don’t fix it. Customer service is extremely rude and I enrolled in auto with a new bank account and they still charged my old account.
App problems 1/5
At first the app was great but now every time I open the app I get the...
We encountered an error while authenticating... over and over
I can’t manage my parental controls, devices or anything. I have deleted the app and reinstalled and rebooted the router many times and the error persists
Does not even deserve one star 1/5
Don’t ever get fooled by the fios speed of anything else. If you need Verizon support via call of app, you might have to spend atleast 3 hours waiting. Easily I would say, this is the worst support.
Customer Service wait time. 1/5
Very disappointed in the long wait time for customer service. I had two conversations one took 1 hour and 43 minutes the other 50 minutes. I don’t have the time for this type of service
App is terrible 1/5
By Captain Ron 999
This app is horrible the chat dose not work can’t talk to anyone my internet is down for 5 days I should have stayed with Comcast
Awesome service!! 5/5
Absolute cra_p 1/5
The MyFIOS app is more broken than a porcelain doll out a thirteenth floor window.
It took me forever to get signed into this account, and I do not like the fact that you can not reach a live person after 7 pm.
Customer service 1/5
Worst customer service ever!! As soon as my 2 years are up I’m switching!!
Great phone service, horrible web/mobile 1/5
Have had Verizon landlines for 30 years and Verizon Wireless for 15+. Phone service has always been very good. But the website, mobile app, and telephone support is terrible. In my case, I have 2 landlines at my home residence. I can’t switch from one line to another on the website. There is an option to do it but it fails. So I downloaded this Fios app and that doesn’t even give me the option. Plus, it’s way too hard to update credit card info. Here is what I just went through:
(1) Bank said my credit card/number changed.
(2) went to the Verizon website to update and it kept failing. They have a horrible UI. Not clear whether to change payment method or autopay. Tried both. Seemed to worn then failed. Also, can’t remove old credit cards, even ones that expired over 10 years ago. 1 hour wasted.
(3) called Verizon support “billing” today. They claimed they could help. After 30 minutes they put me on hold for 15 min and then transferred me to credit verification who said I needed to talk to billing. Another hour wasted.
(4) downloaded the FIOS app today hoping that fixes the problem. Nope. Same terrible web experience in an iPhone format. I was able to remove the old CC from 10+ years ago on the app which I can’t do on web, but I was unable to remove the revoked CC. I tried adding my new one. It took 4 attempts. Scanning failed. Finally got my new CC loaded and verified in payment methods. Then went into autopay and tried to select that new card. Failed.
So I’ve spent 3 hours trying to get a working CC loaded and still haven’t. Note that I don’t have the same problem with Verizon Wireless. The site/app is not great but at least I can update my CC without all this hassle.
Solution: don’t use Verizon/FIOS landline phone service. If you do, don’t use autopay. If you do, plan to waste a lot of time when your CC changes.
Stay away 1/5
Fios is the WORST. Not only would I never recommend, I go out of my way to tell friends and family to stay away from this terrible company and their terrible products. TV in my room lags and goes out daily. So I paid and had them install an extender that should’ve fixed the issue. It got worse. Internet is slow in multiple spots in the house even with the extender. The phone WASN’T even setup, I had to do that myself. I can’t pick out what channels I want, I have to do packages that include more channels that I don’t want then channels that I do. I pay $260 a month for terrible service and terrible products. I am counting down the days until I get out of this contractual hell.
Week wireless signal 3/5
By Sr Charles
I got the best fios internet that Verizon offers and the wireless signal is very week and can not be used much. The 250mbps that I had with xfinity worked a lot better and the fios is suppose to be 950-1000 mbps.... I had to hardwire my daughters game console when it worked perfectly fine with the wireless xfinity. I also can not do any updates on my phone using this internet. The only real thing that is good right now is the savings per month.
By capj tw
I’m being using Fios Gigabit Connection for about 6 months, paying $79.99 a month. But the internet has been slow down at least 3 times. The speed is so slow that I can’t even open the website. When I turn on the Verizon Fios app it always shows it was unable to retrieve the Wifi details, also the fix the internet speed tool in the app never works. I tried to call the customer service but it only got better for a month. Not sure why I pay $79.99 per month for, definitely thinking to switch the internet service.
Fios customer support mislead customer & charge for full month 1/5
Fios Customer support misleading me since my past 5 attempts to reach them. They didn’t took my request to disconnect the fios services on 19july instead told me they will contact me later but never called back. On my move date 30 July fios didn’t disconnect & charged me for the full month of service. Where as fios I only used for 5 days. I had to call again on 1st Aug to place a disconnect service request & fios doesn’t provide service at my new address but they charged me for the complete Aug month. I used fios for past 2 years still they are behaving like that very bad customer support. I have the chat evidences of fios support where they mislead me by saying they took my request to revert the money also gave me the reference number of the same; but later when I tried to reach them back with same reference # they said there is no such request.
Fios app needs work 2/5
Autopay automatically disenrolled me. Managing internet devices is slow. Improving but still flaky
By Tyree's Mom
This app is horrible. Features aren’t working and there’s so no communication from Verizon at all. I tried to schedule a call yesterday. I couldn’t confirm it because the confirmation page was completely blank. No notification about service appointments being removed via the app or any form of communication. Today I’m trying to see where my technician is. I can’t because I keep getting an error. Customers pay too much money for simple features not to work. Or to not have any communication from Verizon.