Not impressed with gps / tracking feature 3/5
Location service isn’t consistent. Sometimes it tracks - sometimes not. Days go by without map updating
literally psychotic, it’s giving stalker. you can keep track of where your child is, but everything they do? that’s just absolutely insane. i hate you version. can we not have personal space???
Terrible app 1/5
Restriction on my children’s account are unreliable and usually do not work at all.
Does not work 1/5
By upset mother of 2
My child is able to bypass all parental control by juts simply installing sky vpn ot hacking it somehow. Annoyed when a 15 year old can do this and Verizon allows it . They should be notifying me !!! This app. Waste of money o
Never can set the correct limits 1/5
Every time I set time limit restrictions (school hours or night hours) it sets them for MY phone, and sometimes not my daughter’s. I will set them on hers, and then when I try to use my phone it will let me know it’s restricted. When I go back into the app, her limits are set, but it has set ones on mine as well. Other times, she will be texting me or friends during restricted hours and it will allow it, even though her limits are set (I verify again in the app).
Also, she has access to email contacts for text that are not required to be approved by me. We can authorize numbers, but not email addresses; that’s a work around for kids.
So far, I’m not impressed.
Terrible app. Literally cannot find anything redeeming about it.
Costly App that is total GARBAGE 1/5
When I pay a free for something I expect the service to be at a minimum, acceptable. This app is the complete opposite. Parental controls, time restrictions, location service, basically every aspect of this app is unacceptable. The only reason I have kept it is because the location works maybe 15-20% of the time. The rest is trash. Multiple tickets opened with zero resolutions. We have been faithful customers for over 15 years, and Verizon has turned into such a disappointment. Past time to switch!
Easy and accurate!!
No problems at all!
Worst app 1/5
Phone keeps crashing and there are always issues with it. Don’t bother
Doesn’t work granddaughter can still use internet (WiFi) even though she reached her limit 1/5
Granddaughter can still
Terrible App 1/5
By worthless parental control app
Absolutely useless as a parent aide to keep track of your child’s phone behaviors. Once it’s installed, the VPN stops ALL internet activity , not just those items deliberately paused. Each time there is an update for the phones, my daughter cannot text me or anyone else or receive texts from me so I have to uninstall the App and then start over. Useless.
Kids deleted app 2/5
Yep took my kids about 3 days to realize they could just delete the app.
Fix it 1/5
By angel fife
It used to work great at disabling data but now it doesn’t do a thing. It says that it’s disabled but in reality the child’s phone is still able to use data. The screen time on the child’s phone isn’t able to access. It says it needs updating but that isn’t possible.
location is extremely inaccurate 1/5
By A 1 g1
location is extremely inaccurate
Worst App Ever 1/5
Hasn’t worked since I got my daughter on my plan, downloaded the companion and did everything exactly how I was suppose to and I can’t even see my daughter, never have, never been able to do anything. Verizon says they will get back to me and it’s been 4 months.
Please do not use this app on your teenagers 1/5
By Lydia the cracra
See if I could I would rate it a 0, but that isn’t possible to I will warn you now... this app is Ok if you are using it on your 10-13 year olds, but high schoolers shouldn’t be restricted like that... See I am 15 almost 16 and I’ve suffered from depression, mental abuse ,and a divorced home... My father thought it would be a great idea to be able to watch what I’m doing on my phone 24/7 when I was 12... Then I didn’t care, but now all this app is telling me is that my father has more trust in a little app more than his own child.. This app makes your children feel the need not to be trusted.. Yah sure, some kids are bad, but is it more important to loose your relationship with your child (or children) than it is to let them be... People aren’t perfect I wish parents would understand that their children’s won’t be perfect either... Your children have a higher rebellious, depression, or suicide rate than it needs to be.. This is coming from someone who dealt with that..When your teenager gets older what would they think of you then when you have no control over them? They have no privacy.. The only privacy I’ve ever gotten was at my moms house and I’m only there two times a week.... Parents shouldn’t be giving their teenagers no privacy.. They deserve more respect than that... Parents need to learn that in order to gain respect, they have to give respect.. I know that parents think that respect is something that they are entitled to, and I agree to a certain point, but that gives you no right to disregard your child’s feelings and their privacy.. Respect is a neutral bond you can’t expect them to give you something that you don’t return.. To summarize ..This is an Ok app to use on your younger children such as 10-13, BUT you need to learn to trust your children (or child) enough to tell you where they are going, or what they are doing.. If they end up getting in trouble then make them learn from their mistakes, or sit down and talk to them.. Do not rely on a stupid app to “help” your children (or child) stay away from dangers they already face anyways....
Mostly Useless 2/5
I have this app installed on my child’s phone. After the first alert that the phone’s services were disconnected, which they can do, I took the phone away. After restoring the services, a day later I get the same message, and at that point I knew the app was junk. For I had the phone with me, and I wasn’t using it.
I got testing the app for various other functions, including using it past restricted hours. No alerts. Using the Apple Family Sharing, although limited, is more accurate and reliable for what it designed to do.
Verizon has a lot of work to do on this app, at least with the iPhone.
What’s the point of this app if it doesn’t work!? I literally blocked EVERYTHING on my child’s phone but yet they still have access to it ALL. The location alerts go off at random times saying they are at a certain spot when they are HOME. How can this even be trusted?
Not bad as a tracking app 4/5
My teen is 17 and we trust each other. We got this app just so I can pinpoint here on the road if she breaks down as we are rural. It works great. I don’t review her calls or texts as I trust that I’ve taught her to be responsible.
When she’s at work, she has to turn her phone off. When at home she turns location services off but always remembers to turn it on when traveling home to work or out and about.
As a tracking app, it does what it says, and I love the notifications so I don’t have to even open the app.
DON’T DOWNLOAD 1/5
any verizon app like this needs to get canceled❗️
Parent Setting 3/5
By Texas Country Fan1
I probably set it up wrong, but I added this to my daughter’s phone and now the app says that’s me. There needs to be a “parent device” then a child’s device setting. My number is the one that is registered as the parent with Verizon yet my daughter’s phone is what they say is me? Also a very thorough how to video needs to be part of the set up process, considering what I’m trying to protect my children from.
Location not correct 2/5
By Babs 4 fun
Doesn’t give correct location all the time
Not efficient not safe 1/5
This app is horrible. If your kid wants to break the tules all they have to do is change the apps permissions or delete the app. And it does not alert you right away. Wven if it did alert you right away if your kid is at a friends what good is that going to do.
This app should be implemented like a vpn or a vm and should not be read write accessible with out a parental code and same with deletion!
Until then im getting rid of the just for kids line. We are done with Verizon for our son. Its not secure enough!
Someone else’s alerts 3/5
I’ve had this app for over a year and had no issues until- just recently it has started giving me notifications of leaving and arriving when they are home. And just over the last 24 hours I’ve been getting an absurd amount of SOMEONE ELSES notifications!!! It’s several someone else’s to be specific. I don’t know what to do to resolve this mess.
Destroys family’s 1/5
This caused me and my Dad to get into a fistfight.
Not Secure - DO NOT USE! 1/5
Parents need to know- this does not keep your child’s information private!
Got this on a new line for one of my children. The features are very buggy- cannot turn off school hours, and the internet restrictions do not work properly.
What’s worse, today I started receiving notifications for people I don’t even know, which means my child’s information is likely being shared with others as well.
Attempting to report this to Verizon, and will be converting the “kids only” line ASAP.
This is an unacceptable failure on Verizon’s part.
Poorly executed program 1/5
Program just started sending notices with a beep that every child with a name in the books is online during night or some some other activities. It’s early in the morning in a hotel room and my REAL children are sleeping, so I had to uninstall it from waking them up
Before this it would randomly put restricted hours on the, or data usage blocks, or some other change without permission. Im done with this poorly written app and will find a better paying service that helps protect my kids.
This app is bad
“Mother, may I?” in Reverse 2/5
Family Plan. I need to get my kids’ PERMISSION to install the app I’m paying for? As soon as they don’t want me to know where they are—they uninstall it.
I can see the hundreds of phones contacted, but am I supposed to call each one to see who they are? I can’t review the text conversations either.
Perhaps I should save the monthly fee and just check them at the door with a list of “Where were you? Who were you with at 8:52? Your school said you missed class—did you sluff or was there a substitute who can’t take roll? We’re you really broken down when you didn’t answer for four hours, or hanging at the mall?”
I’m passing nearly $400/mos. for my kids to do what they want, when they want, with cameras, chat, video, email, FB, Instagram, Wassup…………… for ONLY $400/mos.
Other options: get into drag out fight and take my kids’ phones.
Wish me luck!
By Moc 1
As a parent, this app is worthless. It seems like a good idea in theory but anything you want to disable will only work on the verzion network. I can disable everything but once they get onto any wifi service (like during school) they can do whatever they want and there is no accountability or a way to see what they are doing. If you want to use it to track where they are, that can easily be disabled from the kids phone any time... Why is that even a thing, if the parents have it on the service it should not be changeable with some sort of password or something.
If anyone wanted to bypass the safeguards this app provides, it would take minutes at best. 👎🏻
Can I PLEASE give this app a less than ZERO? 1/5
What a horrible app. Pay $5 a month because I have to. There is a couple of limited functionalities that I must have like block and unblock a specific contact of my child if and when she is grounded.
For this specific function I have to pay the this $60 a year fee for this junkie app.
Please someone design an app that will do the same thing and I'll buy it NOW
Do not get this app. It's Horrrrrrrible
Not very precise 3/5
By EX-ATT USER
As above not very precise,should be modified to a more precise location for safety reasons
My mom blocks me how much money would I have to pay to be unblocked. 😅☹️
Useless App 1/5
I’m still on my 30 trial for this app. I’m glad I’ve not spent any money on it. We have iPhones and lol the child has to do is delete the app and you no longer have control over anything. I paused my child’s data and he was able to use 2.5 more gigabytes when it was supposedly paused. I will be canceling before the trial is up.
All the child hast to do is turn off the VPN and the app does not work. Smart family is useless. It does not protect your child.
Hey kids get over it! Lol 5/5
Your parents only want to protect you and keep you safe. It is literally our job. God gave us you beautiful humans to take care of nurture and raise to be happy, HEALTHY, responsible adults who can take care of themselves. If you have your nose in your phone 24/7 this is an impossible feat. There are many unsafe environments on the web and curiosity is human nature. It is our job to make sure it doesn’t get the best of you. Love a concerned mom❤️
Please don’t get this app for your kid 1/5
This app just makes my trust issues worse. My mom put this app on my phone. After reading the reviews, I feel like I have no privacy at all. Like she can see my texts? I feel like this app is making me avoid her more, and can’t trust her with anything.
Cannot Add Contacts 1/5
It’s been almost a week since I set up service and horrible tech service. I set up the line for my child and it doesn’t work. I get the run around as my child cannot make calls or text anyone as the app doesn’t work nor does the web version. I have been working with verizon tech support and none of them are able to get it to work.
Not healthy 1/5
This isn’t a good app if you are trying to build a healthy relationship with you kids, it is showing that you do not trust them. Don’t get this app, it will only break your relationship.
Not even close… 2/5
By C Gromer
This app literally does nothing to help parents manage their child’s phone usage. You have the ability to set “school hours,” but your child can still access the internet and all apps.
There is no way to disconnect the child from internet or apps and games, even though though the app leads you to believe you can.
None of the limits you can set (which are minimal) do anything to restrict the usage.
Verizon, I am so disappointed. This feels not only like a huge miss, but baiting children and families to get addicted at an early age. I’m regretting my decision to allow my child to have a phone as I was sold on the fact I could have parental controls.
I hate limits 1/5
Limits are bad it ruins my family and friend time. get rid of this horrible app at once RIGHT NOW. SMARTER BOUNDARIES? MORE LIKE WEAKER BOUNDARIES! MY PARENTS SAID THAT I WOULD HAVE UNLIMITED MESSAGES TO MY FAMILY AND LIMITS ONLY COUNT BY SENDING. YOU SAY WRONG WE ARE DOING BOTH SENDING AND RECEIVING MESSAGES COUNTS AS A LIMIT AND FRIENDS AND FAMILY COUNT! YOU ARE THE WORST COMPANY EVER!!! GET OUT OF OUR LIFES NOW!!!!!!!!
If I believed this stupid app, my children would be in trouble all the time! I’m constantly getting notifications about late night phone calls. I know for a fact that they aren’t using their phones in the middle of the night because their phones are with me. Just got a notification that one kid was online during school hours. He’s at school….the phone is here at home. I want an app where I can monitor what they do and when they do it….cause they are kids…and the world is a scary place. But this app isn’t it!
Wow. Total waste of time. 1/5
I was trying to sign into my child account, but it wouldn’t work. I kept resetting the password multiple times and yet it still said it was incorrect. Do not download this app and waste your time on it.
This app is a nightmare. After finally getting it installed after several weeks and hours of my time on the phone, it doesn’t do anything but tell me if my kids used their phone. Sites are not blocked, even with the content filters, and one of my kids can text and call anyone they want. Don’t waste your time or money on this to monitor your kid’s usage!
Useless and frustrating app 1/5
Can’t even log into the app reset my Verizon password six times. re-download this app three times. can’t even use the face recognition password from my Verizon app
don’t receive or send messages from trusted contacts 1/5
It is assumed that certain contacts like me, her mother and her father, since we are trust contacts, we can send texts and obviously my daughter can answer but no! We have tried everything and nothing works, at night or during school hours my daughter can’t send or receive texts from absolutely anyone.
Not always accurate 3/5
If you live in a city, or suburbs, this app isn’t very accurate. It only gives the location within 500 feet. I have tried recalculating the accuracy several times it is still always slightly off.
It is absolutely pointless if your child can just delete the app that is needed to be downloaded on their phone for this to work. Glad I got the free month because I will be canceling since it is useless. When you update it maybe I will try it again.