Still didn’t receive my item 1/5
Their customer service is worst. You can’t contact with them by phone, but only email. Their response is very slow. They will answer your email in a day after or two days. They made me to pay the duty fee to ship the item. But when the item came to US, the delivery want me to pay for the duty fee one more time. I tried to contact them to get help. But they seem like they don’t want to help me. I still didn’t receive my item until now. That’s frustrating
Never again 1/5
Terrible customer service. Would never purchase from here again.
lost items 1/5
By [the one]
they are loosing items sent to buyer and they didn’t even care about that, they think it is up to buyer to get that lost purchase. they are sending purchases to incorrect address or for lockal pickup incorrectly when buyer never asked for that.
No customer service 1/5
Vestiaire Collective has no customer service! Their phone number doesn’t work, they almost never respond to emails and when they do, they send a generic response that has nothing to do with an issue.
Worst app ever 1/5
It’s been 2 weeks since I ordered my item and the seller still hasn’t shipped. Who does that. Literally worst standard I’ve ever heard and on a LUXURY designer app. I’ve received 3 packages from Japan that I ordered way after my order on Vestiaire. Not only that customer service never responded to me and I reached out atleast 5 times. Time to file a dispute with my bank. SCAM!! Do not use this app.
Please fix the bug 1/5
Whenever I hit the ”me” section on the bottom right, the page will keep refreshing and I always need to force close the app and launch it again.
CAN’T FILTER FAVORITES!? 2/5
Why did you remove the ‘filter’ option under the ‘favorites’ section. I have literally 700 items under my favorites and I now have to scroll through each item instead of being able to filter by brand, prices, etc. This filter feature LITERALLY helps me to filter what I’m going to buy from my favorites. I don’t want to have to scroll through 700 items. PLEASE FIX ASAP!!! The filter feature just seemed to disappear from the favorites tab mysteriously about a week ago!!
Not working 1/5
I would love to use your app. However, when I login everything seems fine. Then I click on me; and it goes crazy and I am not able to do anything.
Apps don’t work well 2/5
Would’ve spent so much money on it otherwise. First day couldn’t add anything in cart. After 2 weeks it showed up in my cart but things are gone. And now I can’t anything to my favorites. I gave up.
By tight wussy
Very unorganized... they want proof of address to use your debit card . You’ll end up waiting forever to get items just go to the real real
Designer Handbags, Louis Vuitton and Chanel, I’m buying. Dream! Lola, H. from Virginia. 5/5
By Lolo :number2
Best app, never works 1/5
It is incredibly frustrating that the app never works. Always has glitches and makes you re-log in or won’t record saves or purchases. Very very annoying. Please invest in a better tech If you want big traffic in your app!!!!!!
Love it 5/5
I have no complaints. I love this app and highly recommend
Most of the bags sold on this site are fraud
The worst selling app 1/5
Although it’s a reputable selling place, I find it the worst app ever. Too many issues one after another. Everything takes forever. When I have a major issue, never solved and end up canceling the listing or order because they can’t fix the problem at all. No one ever get back to me for those matter. I only use it because I need to sell high end item and other people use this app to buy those. One of the highest comm they take and give you terrible, actually the worst service for sellers. I think it’s better for buyers. But for sellers, I would not recommend!
If only there was a 0 star button... 1/5
By Someone who plays this gamr
I ordered three items all in my size according to Vestiaire’s size chart. One was completely wrong, and the other two were stretched out to the point that I could not wear them. Two of them also did not meet the quality of what was stated in the description. I have been trying to return them for 3 days. They have been in contact with me, however they “are waiting to receive the pictures of the discrepancies in the items.” I sent in multiple pictures for each item WITH the original request to return the Items. I spent $70 on items that I can not wear and to resell them on Vestiaire will cost me $60 in total! I am very disappointed not only in the quality of the items that I received, but in the customer service practically refusing to let me get a refund OR simply return the items. Of course I want a refund, the size guide ON THE APP was incorrect. I did not just spend $70 on items that are useless to me, just to take time out of my schedule to contact them and be refused to do anything about it. I AM DONE. Ps. If the issue is fixed in the future I will gladly remove this review.
Horrible don’t buy from there 1/5
I bought a Versace ring and then out of nowhere they canceled it for no reason I didn’t cancel it and then I messaged the company line and they said the seller canceled and I asked why and they didn’t give one and then she said it wasn’t available but it was bc I bought it so it obviously was available and then waited 2 days to refund me my money back after they canceled when it should of only took a day.
Have used this app for years. It’s a must-have! 5/5
Vestiaire took the place of The RealReal a while back for me. TRR only allows items in your bag/cart to remain for twenty minutes, while Vestiaire lets you leave them there as long as you’d like. I keep items in my cart as a short list version of the wishlist and liked items, they’re easier to find that way. Speaking of easy to find; a great addition would be filtering your wishlist and liked items! I am fashion obsessed (as are many people using the app), so I like and save quite a number of items, and sorting them would be a time saving process. I also wish there were an option to message a seller privately for more information and communication. I recently contacted a seller about an item I purchased because there was a mixup when it was shipped. The conversation being available to the public seemed a bit awkward, but the seller has been nothing short of amazing at staying in contact.
As far as issues with a purchase go, the Vestiaire team is TOP NOTCH. Though I was in communication with my seller about the mixup and shipping updates, the Vestiaire team emailed me notifying about how the allowed time to ship an item before an automatic refund had lapsed. I would be refunded in a matter of days if I do not receive my item, and was given a discount on my next purchase because of the troubles.
Over all, great app! A few minor adjustments would make this the perfect online shopping experience. Will continue to use for years to come.
Too many glitches 3/5
The app would be great if there were not so many glitches. When your trying to upload your images you receive error messages and even sometimes your item gets listed twice. Also they need to revise their image selection process. You can submit perfectly good images and your item does not get listed because they are stating your pictures are not good.
Perfect but can’t remove items :( 4/5
I love the app, but I can’t remove items from my favorite list. I tried to unlike them and restart the app and logging in and out but nothing worked :(
Great site, great app!
Takes to long 1/5
Takes to long to receive your stuff.
May be good for buyers terrible for sellers 2/5
Extremely difficult to use. Sometimes they will request more photos but will not give any further information so you don’t know which ones were not good or how to improve them so they can list your item. (Made even more ridiculous by the fact that they were the same photos that they had accepted previously). Extremely low suggested pricing on NWT items and if they deem your price too high they also will not accept it. If someone makes an offer on your item and you accept it the offer is not binding and immediate payment does not happen they give them 24 hours to pay with no repercussions if they do not meanwhile all other offers have expired while you were waiting for nothing. Tried to pull my items and it wouldn’t delete them so I ended up just deleting my entire account. Definitely will not be using this app/site ever.
Very disappointed, spam 1/5
Brought a coat from this site has never delivered to me, emailing them for 30 days not even a refund or received the coat. Brought another bag, delivered with lots of defaults, seller intentionally avoid those defaults when he/she is taking the pictures. VC still put on the tag of verified authentic and true to the description even though the bag is nowhere close to the ”perfect condition”. There is nowhere you can call them, you can not return it, if you email them they'll tell you they are really sorry but just keep waiting.
Login problems 3/5
I’ve been trying to access the app through my iPad and it doesn’t seem to work. I hope this can be fixed as soon as possible.
Update: tried logging in using my email, and it says that my email is unknown even If i was able to register the other day.... please help me out.
Will not let me sign in 1/5
doesn’t let me sign in with Facebook or even by entering my username and password it gives me some weird error code. Please update this horrible app.
Fake items 1/5
Some of the items on this app are clearly not authentic and there’s no option to report fake products. When I saw the fake products I became very concerned for the authenticity of the rest of the items for sale.
AUTHENTICATION AND VERIFICATION is a FICTION 1/5
Vestiaire Collective's AUTHENTICATION AND VERIFICATION program is just a fiction! They do absolutely nothing! It's just a way to get extra money from the buyers! As a DSQUARED2 expert with 15 years experience I've counted a lot of fakes selling on their platform. They don't even have a report or contact button on the items page. It seems that they don't care about the reputation but think only about a profit.
Beyond Expectations 5/5
I purchased my first Gucci bag and could not be more excited! The bag was exactly as described. Compared to other consignment online shops this bag was in great shape! Super clean, non smelly, packaged well, authenticated, and commutation on delivery was spot on. Shopping now for my second bag!
HUGE SCAM BEWARE OF THIS COMPANY 1/5
By Create nickname 2107321
They are taking people’s money and items and losing them. Customer service isn’t an option only via chat. Tons of fakes are being sold and then approved by them as authentic. I am still awaiting an item that I have now had to involve my bank over as they refuse to refund me when they lost the item. A simple google and you can see all of the horror stories of them frauding customers and sellers alike.
BUYERS AND SELLERS BEWARE!!!
Don’t ignore the bad reviews 1/5
First time I used this app, I purchased a bag from a “trusted professional seller.” I messaged VC about a refund because I had noticed the seller was inactive for about 2 months+, and that under the comments section, the seller said the item is no longer available. VC said they would automatically issue my refund if they did not receive the bag within 15 days. After waiting patiently, the seller supposedly shipped on the last day he had (15th day from date I ordered). I checked the app and it said the item was sent to VC pub and was received and is in the process of being authenticated. So I waited 10 days for that and decided to send them a message. I asked what’s taking so long? They apologized, saying they need an expert to deal with my question so I waited until the next day and they tell me that the seller claims the item is no longer available. I get a second email saying the seller did not ship within the 15 day time period so they will issue my refund. Now I’m a little bit irritated because why did I get updates saying it was on its way, that VC received the item and it was in the process of being authenticated? If I had not messaged VC would I still be waiting now? I was charged immediately after I purchased the bag. But the refund took some time. It’s been approximately one month since I ordered and I finally got my refund and also a $15 off coupon for any inconvenience they’ve caused which I’m not gonna use. Not a good experience; it was just a huge headache dealing with the customer service and I’d stick to Poshmark or other apps. Deleting this one now.
I have been buying & selling actively with VC for years & their selection is always incredible, but I have always felt so limit in my ability to price and to communicate to close sales & offers for purchase. Customer service is lacking, and glitches happen often as their users grow in number. I have noticed some positive improvements though in the user experience in 2020 and I hope to see more in terms of support for buyers & sellers.
Gucci hat 5/5
Omg I’m in love, with my new Gucci hat. Looks amazing. I highly recommend, who I bought it from.
Hi I’m Diana. I bought a pair of Gucci Shoe, true this app, I leave here in USA and my shoe came from France my Gucci are amazing 100 percent authentic and I like my shoe very much.!! Thank you. But if you do not like your Item is very expensive to return any item back, just make sure you know that ok.!!! Love my Red Gucci Shoe😍
They sell fakes! 1/5
I’ve done a lot of research on realisation par dresses specifically, comparing details on the authentic ones vs the dupes made by Chinese manufacturers, in order to safely buy them second hand from other apps. However, I was excited to begin using Vestiaire Collective with the assurance I would 100% receive authentic pieces. Very quickly, I realized there were many obvious fakes listed, and one particular seller was labeled “expert seller” and had sold multiple fakes. I contacted their customer service and they denied the possibility of one of their specialists ever letting that many fakes process and said they would leave a note for the warehouse... what about all the poor buyers that have already been scammed?? This company has built false trust and clearly has no validity. I’ve even heard of other buyers receiving fake LV bags. They are a scam.
Don’t honor their own promo promise 1/5
The website has this promotion that if you deposit more than 5 items, they give you coupon for $50, all the way up to $200 if you deposit 15 items. Two days after the time they suppose to distribute coupon, they are now saying they are overwhelmed and will give everyone 30 EURO as reimbursement. I know you own all your legal right to amend the terms of promotion, but not after the user held up their end of the bargain and you drop your ball. Never using their app again!
Don’t even bother 1/5
I have been reselling full time for the past 4 years, located in the US, and have used all sorts of selling platforms. I find that this website is hard to use, the app is also not user friendly and few things are not functional. When you list something they take long to approve or to not approve and when they don’t, they don’t tell you why either. Support seems lacking and everything just seems so pretentious and difficult. Luckily, there are many other selling platforms. For luxury items, I have sold and bought very easily and safely on eBay, Poshmark and even Tradesy, they all have authentication services. So this app I’ll be deleting.
Terrible experience trying to post my first item 1/5
Not enough guidelines, no support, random rejections. What can be more frustrating than photos that match the description that are rejected with no explanation, not to mention not being able to edit the post after.
Also new orange on the app loading page is terrible.
This app is amazing ! One of the easiest apps, very easy to navigate and find exactly what I’m looking for.
Terrible Customer Service- AVOID!!!!! 1/5
My first purchase on here was sent to my billing address rather than the delivery address. I don’t understand how this happened and zero accountability on their part. They claimed the carrier would pick the item back up and send to the correct address- which I had already provided in the first place. However, I have heard nothing from them. Terribly stressful and risky given the fact that they are selling used DESIGNER clothes. It should never be shipped to the wrong address and just left on the doorstep! Completely ridiculous.
It’s a great place to find unique designer items but the shipping is ridiculous! Some sellers don’t even respond to your questions.
Luxury Resale App! With best percentage fee! 5/5
Best luxury resale app for women and men. Also their fee is very small.
App is not user friendly 1/5
App is not user friendly, tried to log in n has perpetual issue . The app is slow n can’t search easily n prices are higher than any other similar websites
Favorites Issue 3/5
There is a problem with your current app version where clicking the heart to favorite an item doesn’t actually add the item to your Favorites in the Me menu. This needs to be fixed please. Also would be nice if you’d add and support ApplePay. It’s much more secure than feeding your app credit card numbers or using PayPal, which is notorious for having CC numbers stolen from their systems over the years.
Great app 5/5
Great experience thus far, bought 2 pairs of Gucci loafers both came as described!
One pair were express delivery and took 3days from France to hot springs Arkansas, other pair took about 10days!
Hope it carry’s on as smooth!
By BK way
Vintage Gucci Handbag 5/5
The Vintage (1960’s) navy Gucci leather Clutch bag with
Nay and ecru enamel closure arrived. It is absolutely perfect.
An Authentic Gucci, not a replica.
Buggy app, pathetic customer service 1/5
By Experienced Shopper
Basic functions in the app don’t work. Worse, customer service is terrible. They waste your time (chat staff can’t even be bothered to read messages) and don’t help. And you can’t even email them! Phone support isn’t much better.
Also sellers can cancel orders, so I often end up wasting my time, having made a selection and purchase only to have it cancelled weeks later.