Seller doesn’t have to buy item after offer 1/5
By Jessarrr
What a terrible flow for selling items. A buyer makes an offer. I accept the offer. The buyer can then decide not to pay THEIR OWN INITAL OFFER. I didn’t even make a counter offer, I flat out accepted. Then they decided not to buy. I’ll take my items to another service.
Great way to buy real brands 4/5
By Russ3382
Great way to buy and sell real silver, gold, and name brands since you have the items sent to a jeweler who inspects it first and verifies everything. I didn’t give 5 stars because I just sold a piece and I’m a little confused about how the whole process works from here. I printed out the shipping label to mail, and then I mail it to the company who will verify it and if everything is ok the deal is completed and I get my money and the buyer gets the jewelry. But I can’t pull up info in my account that I think should be there that provides the details about the sale and how it’s calculated and more. Hopefully I can find out if I’m doing everything right today
So professional and Easy to Sell 5/5
By Hebs19
Love this app! So easy to sell :)
Wont purchase again 1/5
By rsh501919
TERRIBLE service
Don’t believe them when they say 3-5 days shipping 1/5
By pokk548
When you purchase an item the seller has 15 days to send the item to their hub for inspection. Then sometimes inspections take a week then they ship to you. Some of my orders took over a month for me to receive. If you order something give it a month or month and a half seriously
Best ever 5/5
By FastcooldudeRR
Best ever shopping experience from the comfort of your armchair!
Easy to use, easy to communicate with (INSTANT reply and hands-on help) as well as ease of contact with the bazillion sellers.
Reputable, safe and well-conducted inspection of merchandise.
It’s a win-win every which way you look at it!
ONLY place I ever shop now, for new and pre-loved!!
Great app 4/5
By Cheraki
Honestly a very nice app but I would make a few improvements. The first thing I would do is in the location I would add European Union. Also if they could do a bit more for the men section that would be great.
Horrible customer service 2/5
By ana123capa
I tried to buy a ring on this app. After a week, the seller never shipped the item and removed the item from their sales page. I was charged for the item and Vestiaire never reached out to me to let me know the item was no longer available. I had to contact them. All I got was a reply that basically said the item was no longer for sale and that they would get back to me in THREE DAYS to let me know how to resolve the issue. But like.... why not just refund me the same day you realize the item you charged me for isn’t available? Like what other solution could there possibly be, and why does it take 3 days to come to a solution? It’s just so stupid. I just want my money back.
Bad service 1/5
By me ndo
Really bad service
Long time not respond Not recommend at all
Don’t waste your time 1/5
By Priscilla Posh aka Alexis
Customer service does not respond. They offered to upload my items and made many mistakes. This resulted in sales that were refused due to the mistakes vestiarie made. A white $1500 dress was held up for 3 weeks and then returned in a brown paper bag via FedEx totally ruined.
Disappointed! 1/5
By Trubluyve
Was using and loving this site but received a request to change password. Tried to change password and it would not let me do so, then because it would not let me change it my only option was to deactivate thinking I would sign back up..., now I cannot get in at all. I get an error message. There are no contacts listed for helping you with app problems....
Bad business when you cant contact anyone to get issues fixed with an app.
I was notified today that issues were resolved and can now log back into this app. I still cannot get back in and cannot get anyone to contact me to help resolve this issue! In the message they said I could contact them with a live chat, I tried this and a “robot” said it couldn’t help with this....I am SO frustrated!! Worst app EVER for trying to get a real person to help fix.
App is unreliable 2/5
By miggiesdad
The app constantly crashes , when writing to a customer representative the language is often wrong , there needs to be an edit feature when doing descriptions.
TERRIBLE CUSTOMER SERVICE 1/5
By keungka
l got a pair of shoe mentioned VERY GOOD CONDITION but when l received them they had two parts of leather peeling off and the seller didn’t mention it. l emailed Vestiaire collective and they asked me to send some photographs clearly showing the problem areas. FINALLY GOT A GREAT REPLY “Vestiaire Collective does not exchange or return of items bought from individual seller. l have gone ahead and enabled the put back on sale button on this item. Which means you can put it back on sale with just a few clicks and at a lower price than the commission would have been for this item. l hope this is helpful, but don’t hesitate to get back to me if you have any questions regarding this. Alejandro for vestiaire collective” So, why did they ask for pictures if they weren’t even going to do anything about the problem? They charged me for authentication and control fee when they didn’t check the product before sending it to me. When l find the problem, it’s my fault. Nobody can use this app to buy things with that service.
Negotiations section 4/5
By Doc'sCandy
I am unable to send any negotiations to the sellers. I can enter the amounts but is unable to “send” to the seller. I have purchased a number of things without a problem but the negotiations button is jut not working only the “buy” button.
Please help as I’m missing out on some deals that I want.
Thanks
Satisfied Customer 5/5
By Annwillians
My order came faster than I thought. Great speedy service!!
The cream of the crop!!!!! 5/5
By Saunlmell.
They are simply the best. The cream of the.!!!!!!!! They have Chanel. Louis Vuitton. Dior. Mink coats for the least amount of money. The customer service is efficient. The shipping is really fast. The cream of the crop. They are simply the best!!!
Scam Scammers 1/5
By dopeyylovee
They will take ur items and not authentic it and say they will return it and never do there is no way to contact anyone about issues further up than the reps in the chat they say it takes 72 hrs to get a response from a team they keep going in circles until you give up they literally steal your clothes
Bed quality control 1/5
By Bobby Keung
I got a pair of gloves mentioned NEVER WORN but when l received them they had two water marks. I can’t believe the product was verified. If you don’t mind buying products marked NEVER WORN but are actually used you should shop here.
Don’t buy anything from this app or website 1/5
By CJ_0718
Terrible customer service
They will cancel your order
Fraud 1/5
By Babe in pink
They ruined my cloth that I sent to them and just said they received it as is. Not to consider I proved I sent it in a very nice condition. No one is on hook investigating but help desk just playing with customers and pretend they are working. No updates or anyone contact me after a week. This is the worst firm ever!!!!!!!!!
Love it! 5/5
By Preppy328
I did my first purchase and the entire process was seamless. Would definitely recommend!
As bad as the website 1/5
By Goomaloon
No real point of this app, seeing that ALL promotions coming from email or public promo NEVER WORK
Service 5/5
By Melinamm71
Everything purchased from this site has been authentic and delivered timely!
Your service is above all other competitors.
Thank you
Refusing photos 2/5
By bebalulu
I am selli on another platforms as well and uploading always the same photos but only here they are refused and I am not all the time in my house that I can take them many times..I am uploading photos while traveling or walking or waiting on the red light etc..as well as the commission here is very high..
Love Vestiaire 5/5
By boutiquii
I have purchased many items from Vestiaire and not once have I been disappointed. I love the fact that you can negotiate the price of item with the sellers.
Vestiaire you get ⭐️⭐️⭐️⭐️⭐️
They are simply the best. 5/5
By Naples, Florida.
The best Chanel, Dior, Louis Vuitton and mink coats on the planet. The best for the least amount of money. They do not get mad if you tell them like it is. Fast shipping. Easy returns. Chat with us is extremely easy and fast. I cannot get enough of it. Some glitches on the software. All over the planet you can buy from. I wished I would have known it sooner. I love the premium subscription. You get free shippings. One for each month. Keep it up Vestiaire collective. You are simply the best and of course European. The cream of the crop.... Muah!!!!!!
Horrible 1/5
By H3ARTL3SS_017
The prices are way to high for the quality of some of the things they’re also selling 300 dollar shoes for over 1000 it’s just a scam
App and website glitches 1/5
By Boachieee
I want to buy my items but both the app and website keep glitching
THIS IS A SCAM!!!!! 1/5
By Bean chop
DO NOT BUY FROM HERE I TRIED TO BUY A $233 GUCCI RING AND I GOT SCAMED! PLEASE DONT BUY FROM HERE!!!
Still didn’t receive my item 1/5
By LizTr411
Their customer service is worst. You can’t contact with them by phone, but only email. Their response is very slow. They will answer your email in a day after or two days. They made me to pay the duty fee to ship the item. But when the item came to US, the delivery want me to pay for the duty fee one more time. I tried to contact them to get help. But they seem like they don’t want to help me. I still didn’t receive my item until now. That’s frustrating
Never again 1/5
By Oansnjakajdb
Terrible customer service. Would never purchase from here again.
lost items 1/5
By [the one]
they are loosing items sent to buyer and they didn’t even care about that, they think it is up to buyer to get that lost purchase. they are sending purchases to incorrect address or for lockal pickup incorrectly when buyer never asked for that.
No customer service 5/5
By milggggg
Vestiaire Collective has no customer service! Their phone number doesn’t work, they almost never respond to emails and when they do, they send a generic response that has nothing to do with an issue.
Worst app ever 1/5
By kehllie
It’s been 2 weeks since I ordered my item and the seller still hasn’t shipped. Who does that. Literally worst standard I’ve ever heard and on a LUXURY designer app. I’ve received 3 packages from Japan that I ordered way after my order on Vestiaire. Not only that customer service never responded to me and I reached out atleast 5 times. Time to file a dispute with my bank. SCAM!! Do not use this app.
Please fix the bug 1/5
By Jbird0607
Whenever I hit the ”me” section on the bottom right, the page will keep refreshing and I always need to force close the app and launch it again.
CAN’T FILTER FAVORITES!? 2/5
By Terr22
Why did you remove the ‘filter’ option under the ‘favorites’ section. I have literally 700 items under my favorites and I now have to scroll through each item instead of being able to filter by brand, prices, etc. This filter feature LITERALLY helps me to filter what I’m going to buy from my favorites. I don’t want to have to scroll through 700 items. PLEASE FIX ASAP!!! The filter feature just seemed to disappear from the favorites tab mysteriously about a week ago!!
Not working 1/5
By RMMMMMMMbro
I would love to use your app. However, when I login everything seems fine. Then I click on me; and it goes crazy and I am not able to do anything.
Apps don’t work well 2/5
By disidicjsnajfkvj
Would’ve spent so much money on it otherwise. First day couldn’t add anything in cart. After 2 weeks it showed up in my cart but things are gone. And now I can’t anything to my favorites. I gave up.
Terrible 1/5
By tight wussy
Very unorganized... they want proof of address to use your debit card . You’ll end up waiting forever to get items just go to the real real
Designer Handbags, Louis Vuitton and Chanel, I’m buying. Dream! Lola, H. from Virginia. 5/5
By Lolo :number2
Wow
Best app, never works 1/5
By pedro0615
It is incredibly frustrating that the app never works. Always has glitches and makes you re-log in or won’t record saves or purchases. Very very annoying. Please invest in a better tech If you want big traffic in your app!!!!!!
Love it 5/5
By Veek103
I have no complaints. I love this app and highly recommend
Fraud 1/5
By sbokharoon
Most of the bags sold on this site are fraud
The worst selling app 1/5
By Qa2nyc
Although it’s a reputable selling place, I find it the worst app ever. Too many issues one after another. Everything takes forever. When I have a major issue, never solved and end up canceling the listing or order because they can’t fix the problem at all. No one ever get back to me for those matter. I only use it because I need to sell high end item and other people use this app to buy those. One of the highest comm they take and give you terrible, actually the worst service for sellers. I think it’s better for buyers. But for sellers, I would not recommend!
If only there was a 0 star button... 1/5
By Someone who plays this gamr
I ordered three items all in my size according to Vestiaire’s size chart. One was completely wrong, and the other two were stretched out to the point that I could not wear them. Two of them also did not meet the quality of what was stated in the description. I have been trying to return them for 3 days. They have been in contact with me, however they “are waiting to receive the pictures of the discrepancies in the items.” I sent in multiple pictures for each item WITH the original request to return the Items. I spent $70 on items that I can not wear and to resell them on Vestiaire will cost me $60 in total! I am very disappointed not only in the quality of the items that I received, but in the customer service practically refusing to let me get a refund OR simply return the items. Of course I want a refund, the size guide ON THE APP was incorrect. I did not just spend $70 on items that are useless to me, just to take time out of my schedule to contact them and be refused to do anything about it. I AM DONE. Ps. If the issue is fixed in the future I will gladly remove this review.
Horrible don’t buy from there 1/5
By AbbyfaithweitZ
I bought a Versace ring and then out of nowhere they canceled it for no reason I didn’t cancel it and then I messaged the company line and they said the seller canceled and I asked why and they didn’t give one and then she said it wasn’t available but it was bc I bought it so it obviously was available and then waited 2 days to refund me my money back after they canceled when it should of only took a day.
Have used this app for years. It’s a must-have! 5/5
By horseygal4eva
Vestiaire took the place of The RealReal a while back for me. TRR only allows items in your bag/cart to remain for twenty minutes, while Vestiaire lets you leave them there as long as you’d like. I keep items in my cart as a short list version of the wishlist and liked items, they’re easier to find that way. Speaking of easy to find; a great addition would be filtering your wishlist and liked items! I am fashion obsessed (as are many people using the app), so I like and save quite a number of items, and sorting them would be a time saving process. I also wish there were an option to message a seller privately for more information and communication. I recently contacted a seller about an item I purchased because there was a mixup when it was shipped. The conversation being available to the public seemed a bit awkward, but the seller has been nothing short of amazing at staying in contact.
As far as issues with a purchase go, the Vestiaire team is TOP NOTCH. Though I was in communication with my seller about the mixup and shipping updates, the Vestiaire team emailed me notifying about how the allowed time to ship an item before an automatic refund had lapsed. I would be refunded in a matter of days if I do not receive my item, and was given a discount on my next purchase because of the troubles.
Over all, great app! A few minor adjustments would make this the perfect online shopping experience. Will continue to use for years to come.
Too many glitches 3/5
By BrklynStar
The app would be great if there were not so many glitches. When your trying to upload your images you receive error messages and even sometimes your item gets listed twice. Also they need to revise their image selection process. You can submit perfectly good images and your item does not get listed because they are stating your pictures are not good.
Perfect but can’t remove items :( 4/5
By Danakuwait
I love the app, but I can’t remove items from my favorite list. I tried to unlike them and restart the app and logging in and out but nothing worked :(
