I LOVE Via! 5/5
This is THE best means of transportation in the city! Always a great experience!
Love Via! Best way to get around 5/5
By Sharing in Style
I use Via all the time - it’s incredible. Great service. Affordable and efficient rideshare - highly recommend!
Knowing exactly which side/location on a street corner to meet is extremely effective.
Not accurate times displayed for pickup 1/5
The problem with via is that the app does not display accurate wait times. It will say “your ride is 2 min away” for 10+ min. They really need to update this as now I’ll only take via if I’m not in a rush which is hardly ever.
Pleasure to deal with 5/5
You guys take your role seriously as making a difference for your passengers!
Via excellent in NYC 5/5
By Jeannette Hektoen
Excellent app excellent service excellent drivers
Via ride home 5/5
By Colleen 8505
Great ride. Speedy route. Nice driver. Very pleasant.
Awesome service 5/5
A New York game changer
Horrible drivers 1/5
Driver spoke no english. Like didn't know the words left and right. This was a problem because he got lost. Twice. And, the driver took a 10 minute call on speakerphone during our trip. This is the third or fourth time I’ve used via and there have been 2 problems. I will not use it again and don’t recommend it.
The best! 5/5
By De Flip
It’s been less than a week and it’s the best gift I could ever have given myself. Easy, on time, clean vehicles, courteous drivers - can’t ask for more. Just want to tell everyone to sign up!
Cost effective 4/5
Sometimes hit or miss with delays but definitely a bargain compared to taxis or Uber - usually really nice drivers - can’t go wrong in nyc
The best 5/5
Great rides and drivers. And can’t beat the price.
VIA saves my life AND my wallet! 4/5
I use VIA at least 3 times a day The cars are always clean and for the most part the drivers are great!
By Fun brain workout
This gentleman was lovely and very concerned about making sure we had enough time to make my flight.
Great very well educated driver 5/5
Great very well educated driver
Awesome ride sharing service 5/5
Accurate gps, good route planning, reliable drivers
The stupidest app I used! 1/5
By John Robot
I downloaded this app and after I entered all my information, tried to use it, but what’s stupid app!!! There is no button I can click on to enter my destination!!! I think they forgot to complete this app
Awesome driver! 5/5
By park slope Jamie
Will be booking again!
RUN FROM VIA! 1/5
By amgry x-via user
Via is just the worst ! They will cause you to be late, stranded, cause you to lose your job the way they are so unorganized! You just CANNOT rely on VIa ! Omggggggg please I'm leaving this comment so you won't get sucked into this scam of a cab service because of low prices ! Somethings money can't buy and that's time! Via will steal all your time and cause you to use public transportation after waiting 25 mins for a cab they said was 7 mins away! JUST RUN!
Great service ignore bad reviews 5/5
The service is really good. A lot of the bad reviews don’t understand how the service works. They don’t pick you up exactly at your location, they pick you up within two blocks of your location to improve the routing for everyone. The same goes for drop off, they drop you off within two blocks of your destination. in my experience it’s usually within a half a block if not the exact spot I wanted to go.
Yes occasionally I’ve had a weird driver, but I’ve noticed these drivers are few and far between. The review system on the drivers really does help them get rid of bad drivers.
Best service 5/5
Cheap if you catch it at the right time.
App is so easy to use! 5/5
Via offer the reasonable price compared to lyft and Uber! And app is much easier to use! Deaf-friendly as well!
Never again 1/5
Guy who picked me up had his gf in the car. She was talking to me like I was a threat to their relationship or something. Just awful. Thought it would be better when they had to open this up to more areas in the district but no. I just can’t it’s never worth it.
Best App! 5/5
By NYC Bella
Easy app, easy ride 5/5
Via is the way to go. Easy to order, mostly nice cars, very dependable and ny far the best prices of all car services.
What else do you expect!!
Bad drivers 1/5
By Lion 89
Very bad customer service. Had me wait 50 minutes for a solution to their hypocrite driver who said he “doesn’t want to go to Newark”.
Disappointed and frustrated. Used to be better before.
Great app, if... 1/5
...you left home early but really wanted to be fashionably late. By far the worst routing of any competitor, and the savings simply don’t justify the lost time. Stick with Lyft Line, Uber Pool, or Juno.
What Happened, Via?! You Used to be Good 2/5
I used Via when it was still relatively new, and it was a good app. It had reliable service and I could count on the wait time estimates.
At the time, I primarily used the app to get from the UWS to the LES because of the unbeatable price. I never had problems with pick up times or locations. However, when I stopped needing to travel so far, I began to opt for uber pools or the subway because it was cheaper to go shorter distances.
Recently, I started using Via again. But as many other reviews have said, I was unimpressed with the experience. That night, I was supposed to wait something reasonably, like 5-7 minutes or so. About 15 min later, my ride still wasn’t there. The wait time just kept updating and getting longer. I ended up canceling the ride and taking a taxi instead.
Unfortunately, I had added credit to my account to pay for the ride before I realized I would have to wait so long, so I had to use up those credits so my money wouldn’t go to waste. I requested about four rides after that. For each one, I had to wait longer than the estimated time. Only one came just a little late. The rest were just unacceptably late.
It is incredibly frustrating to speed walk to your pick-up location, only to see the 3 minute wait increase to a 5 minute wait, and then to increase again or stay at that amount of time for like ten minutes. This last time, I cancelled my ride, and took a taxi. It was about $9 more, but 100% worth it. No wait, and it took me right to my door.
Please fix these inaccurate wait times. They are frustrating and often leave me wondering why I chose to use Via over literally any other method of transportation. I don’t want or like to write bad reviews, but I want you guys to know what needs to improve so you can continue to have a good reputation within the ride-sharing industry. Via, please get it together!!!
The best deal and great drivers 5/5
Competition is out there. Via is always the best price, and drivers seem to like their jobs 👍🏻
Time estimates always off 2/5
Today I took via and The time estimate stayed at 3 minutes for 10 minutes. Then jumps to four then 2 then 6 then driver shows up. Does not work!
Great ride! 5/5
Lovely lady! Pleasure driving with her!
Awesome driver! Nabil rocks! 5/5
Nabil was courteous, personable and an all around nice guy and really good driver.
Amazing App Amazing Price 5/5
Via provides a great car service at an incredibly low price. It gets me everywhere I want to go in about the same time as a taxi or an Uber but for a fraction of the price. I can't wait until they're in more cities.
By Smokey Mountain two
I have had no luck with via. Their pickup place is always wrong no matter how many times I write the correct address forcing me to jump
into a cab. After that there is no one
I can call at via for help. Also the cars have no identifier. No one calls me. It’s a disaster
Awesome fast cheep
No Apple Pay??!! 1/5
Seriously?! All other apps offer Apple Pay. Will continue to use others until Apple Pay is enabled!!
I NEVER used car services until I tried Via. Now it's all I'll use!
Great ride 5/5
By phil david
Great way to experience the worlds greatest city on beautiful Day
Sticking with Uber. 1/5
So they only drive you to the airports, downtown and north side Chicago. I live outside of this “zone” so it’s pretty useless for me. Also, as soon as I entered my credit card info they charged me $1. Why? For what? Not the best app. I’ll stick with Uber.
Great shared ride app 5/5
Use via regularly easy to use
Excellent and affordable service 5/5
Used to be all about Uber. Then, you know, all the things at the back office.
Still love Lyft. But now I’ve got another option, which is great.
It’s basically like Lyft Line all the time, with a tiny amount of walking to help smooth out pickups and drop offs. Which I have to say, does make for a better overall experience.
Definitely not worst prices ok 3/5
The gps never is accurate with this app prices or ok but they don’t add all fees during checkout. The drivers ask black people to move their seats for whites. They also have no American drivers.
Best car-pool service in Manhattan! 5/5
Affordable, easy, and reliable !
Great service! FREE RIDES CODE: Ari5b4 5/5
Love via, best ride hailing/ car share service available! Use code ari5b3 for FREE RIDE credit
Best car service in NYC by far!!! 5/5
It’s all in the subject :)))
Fake promos are the worst 1/5
Via sent me a push notification promo, and when I swiped on it, nothing happened. Then they sent me another notification with a much smaller one. 👎
Great guy! Very conservational!
Fast! Safe! No short breaking! 5/5
Comfortable ride with very interesting conversation.
Glitch glitch glitch 1/5
I’ve been a user of via for over 3 years.. it app has gotten progressively worse and jams my phone every time I use it, so much so to the point where my phone is basically not usable. Please fix this!!!