Great app 5/5
Great service 5/5
By myles grandma
Excellent driver. Excellent door to door service 👍
Great conversation 5/5
Fast reliable and friendly service
Too slow 1/5
In just three uses of this app I’ve run into a late pickup twice, a canceled driver once, and a terrible routing system that tried to double the length of the drive and made me miss a bus despite me trying to schedule the arrival well in advance. The app’s mapping system seems absolutely terrible and I will not be using this app in the future.
I love Via 5/5
Great service! Friendly drivers!
Huge downgrade in customer support 1/5
I’ve been using via for years and I absolutely loved it until recently. Over the last several weeks it’s been a completely different experience. Tonight the app “glitched” and ended my ride 15 blocks away from where I live at 2am. Neither the driver nor the passenger can contact customer service in real time anymore, so the driver just kicked me out of the car nowhere near my drop off point in the middle of the night. I tried to contact to via as I stood on the side of the road and my only option was to email them under one of their preselected customer service problems from a drop down menu. You might have guessed that random mid-ride software failures where they leave you stranded was not a choice. I should hear back from their customer service department sometime tomorrow. Back when they started this app you could actually contact customer service via text or phone right away and they would always fix problems and make sure everyone actually reached their destination. This is the second time the app has seriously screwed up in the last 2 weeks. I honestly don’t feel safe using their service anymore.
love VIA so grateful for it 5/5
So reasonable and reliable. Amazing NYC insider service
Great service...excellent drivers!!!
Charged my card then cancelled my entire account 1/5
Decided to try it out since they claimed to have cheaper prices, and as soon as I select my ride they charge me 10 bucks and proceed to delete my account with an error each time I login. Conveniently the “account issue” happened after my card info was entered and my ride was already selected. And no, they didn’t refund it until my bank got involved.
By krak head larry
your product wasn’t available everywhere, that’s why you haven’t blown up. go nation wide so everyone kan get the app. smh
friendly, inFormed, interested&Interesting, engaged&Engaging drivers with sound&SafeManhattanRoadSkills...
and the priceTag is always icingOnTheCake ...
you must take veryGoodCare of them ...
Ratchet unprofessional drivers 1/5
By Yall wack and ratchet
This service used to be good but is now terrible. 1/5
Don’t waste your time.
Best thing to happen to NYC 5/5
I’ve been a customer for a long time. The service is excellent.
Horrible. Scammers 1/5
I got subscription for $90 for one week. They wouldn’t let me ride for free. They wanted charged me more for each ride far or close. To time square from Tribeca they wanted $43
Used to be good 2/5
I used to use Via all the time and loved it. But the prices have become worse than lyft and Uber..and the ViaPass is not even worth it anymore because of the recent changes. I get charged an additional 2-3 dollars on top of my free rides?.. makes no sense to even get the pass. The company has become a greedy corporate machine and now its trying to milk as much money from its customers as possible. Very disappointing.
Thumbs Up ! 5/5
Simpler. Cheaper 4/5
Prices always soo much cheaper
I use the shared/pool a lot cheaper
Inept company with inept drivers 1/5
Their drivers either have dirty cars or are simply stupid. There is no in between. Even worse when you’re driver can’t reach in adequate time( and keep in mind unlike Uber...or Lyft, when you’re driver gets lost they never find you
Used to love it 2/5
By D2 Flare
Via has gone downhill, it has become more expensive than both Uber and Lyft. Drivers are wreckless, half the time the app switches you to another driver 20+ minutes away, drivers consistently cancel on you. Viapass changes have made this app not worth it anymore.
Affordable and reliable 5/5
If you don’t mind walking a block or two on each end this is an excellent segment filler between public transportation and Uber/Lyft
Satisfied user 5/5
By Where is CBC station
Love the app but I wish the app had a more accurate auto location and memory of last search location address.
Pretty good 4/5
Cheap rides and they’re nice, but it usually takes longer than they estimate.
Love via an app is very efficient 5/5
Via is my choice over all other car services
Heard a lot of bad things , but decided to go ahead and give it a try and I’m very happy I did 5/5
I’ve been using Uber for a long time. And it is not cheap. From work to home it’s little less then 15 miles. At 11pm getting an Uber it usually cost me btwn 45-50 sometimes 56 the most. With via which I used today for the first time. It cost me 29 bucks. Fast pick up , professional, and the price is amazing. I am definitely gonna be using via from now on. Because it’s great service and it’s cheap. With Uber even sharing a ride it cost 40
My experience with via was awesome and I’m happy I decided to try their service despite some bad reviews. 😃
Worst app of all time 1/5
By Dissapointment Personified
All Via does is send u drivers to pick you up eight blocks away from where you are, and then the drivers will also never drive up to you, you have to walk. And then Via double charges you for rides you didn’t even take too. And they charge you when the driver cancels which makes absolutely no sense.
The best 5/5
Has improved so much. The best alternative to public transportation.
WORST CAB SERVICE EVER, I am disgusted with drivers and how the app works
Great service, great app. 5/5
Best way to get around NYC.
By review of via
Couldn’t be more affordable and convenient. 5/5
They say you can’t get Good, Fast and Inexpensive
all at the same time but with Via you absolutely can!
Very unsatisfying 1/5
I have been only for more then 3h I didn’t get any rides . They sand me a promotion guaranteed me a blue mode at a certain time honestly i didn’t understand that
Very reliable 5/5
Most efficient way to get around the city. Routes are straight and don’t usually backtrack, as Lyft Line rides do.
Occasionally pickup is too far away with too little time to get there.
Prices have been creeping up, however.
cheap but fees 3/5
The prices on Via are undoubtedly cheaper than those in Uber and Lyft. However, their driver arrival tracker can be inaccurate, making me miss rides and get charged $3 for no show fees because the driver arrived earlier than the app showed. This has happened to me several times. Also glad to report more female Via drivers than on Uber or Lyft.
Dependable and cheap 4/5
Dependable and cheap
$15 from LGA 5/5
By Don't Call it San Fran
Exceptional value, great vans, what’s more to want?
I will never be using this app again 1/5
I tried to request 3 rides and it’s telling me they have no seats available but took 20 dollars out my account and I haven’t even found a ride
Via is the people’s app 5/5
My drivers for via are always nice, friendly. They take pride in their work. Their company treats them as human beings, and in turn they treat the customers the same. With other apps you can watch drivers choke; how could they not? They have boots on their throats. Thank you for paying your drivers a living wage. And I’m guessing you screen, because I’ve never been hit on awkwardly (looking at you, Lyft). Your practices are fair, and it shows in the work.
By Maggie Mae K
Easy to use, clean cars, and affordable rides. Wonderful!
By K Ryda
This is an awesome app
So nice super cool thank you Don 5/5
By hush hsh
Thank you Don, the ride was pleasant and you are very nice. The ride was so convenient and easy to use.
Same service but way cheaper 5/5
Via forever Uber/lift are just as expensive than the yellow cabs now
Professional level of operators is to low. Via had from passenger $10.65 and paid to driver $2.27. 1/5
My Ride 5/5
My Driver was exceptional! Very professional and kind. His vehicle was immaculate. I truly enjoyed my short ride with him!
The best! 5/5
What a fun ride!
Thanks to Mustafa! 5/5
The service was great ! Mustafa was so Kind, a True Gentleman! Very Helpful!
Friendly, courteous and efficient
Reliable good service 5/5
Nice ride and good service
, will be back