Stick with Uber of Lyft! 1/5
By IG @Zumwithlyss
If I would give them less stars I would. I downloaded the app for the first time today. TERRIBLE EXPERIENCE THUS FAR! My first driver cancelled and I had to wait another 15 min for a ride and almost missed my flight because we got stuck in traffic.
Then I checked my bank account to see Via charged me twice! I’m waiting to hear back now but STICK WITH UBER OR LYFT. Not at al worth the headache over a few dollars.
It’s frustrating because I really want to give them a chance, but when it makes you wait 15-18 mins for a ride you’re better off with public transit or just simply walking.
Shoddy Payment System Leads to Overcharges 1/5
By B Care
Was excited to try a new service when I landed in NY. I booked an express ride (means it was going to be shared) for ~$34 with the other option being ~$57. The driver picked me up and saw the other rider had cancelled. I had only authorized the first amount but instead was charged the second amount.
Very frustrating when I had to re-enter my payment information 2X before I could even call a ride.
Wow... 🤨 1/5
Outside of their zone, walked to the point where i was in the zone and requested a ride only to be told there were no rides currently available and to try again in a few minutes, waited, tried again to get the same message. Terrible service, took a lyft instead.
excellent service 5/5
By manhattan native senior
driver very helpful w 2 handicap people w canes
polite and assisted
Great service and app 5/5
Low price not worth the screw-ups 1/5
By Mela R.
Of all the share-ride apps that I use (and I use plenty), Via is the absolute worst for so many reasons. For starters, they ALWAYS take longer than eta suggests, for pick up and drop off. Even if it’s a delay on THEIR part, they don’t always waive the cancellation fee— this one time it said my ride was 8 minutes away for 6 entire minutes and my cancellation fee wasn’t waived.
The drivers are oftentimes rude— some examples are a driver not letting me sit in a front seat, a driver not turning on the AC at request (in the middle of summer) and lastly a driver outright driving away completely b/c he couldn’t figure out where to park for pickup (I had to run after the car!)
Sure, Via is low in cost, but that doesn’t mean they should throw good customer service and reliable ride-share service out the window. I will no longer be using Via.
Awful ride-sharing service 1/5
I stood in the hot sun for more than a half hour. First driver cancelled, then second driver said he was here but he wasn’t where I was. When I called him to try and figure out where he was, he didn’t speak English so was useless. Finally canceled and called Uber, which I should have done in first place. Too bad they don’t allow negative stars on reviews or I would give it a minus five
Better than Uber!!! 5/5
By duke francisco
The interface is great, straightforward, simple. Arrival times are accurate. No games. Have been using for probably two years, use it to commute home at night, have never had an issue.
Very reliable 5/5
Most efficient way to get around the city. Routes are straight and don’t usually backtrack, as Lyft Line rides do.
Occasionally pickup is too far away with too little time to get there.
Prices have been creeping up, however.
Referral Code 5/5
By Beatrice Fakahany
Hey! Use my referral code (beatrice8j2) for 20 dollars of ride credit when you join! ☺️
HORRIBLE APP!!!! 1/5
IF I CAN GIVE THIS APP NO STARS I WILL , THIS APP LITERALLY STEALS MONEY FROM PEOPLE ALL THE TIME , THEY MAKE IT SEEM LIKE YOUR DRIVER CANCELLED YOUR REQUEST BUT THATS ACTUALLY THEM RECHARGING YOU ALL OVER AGAIN . STAY AWAY !!!!!
Was good now it’s not 1/5
The app lags they let people that do not speak or read English drive imagine where you end up very poor customer service
Overall a decent service. Very affordable and usually pretty efficient but you can’t rate the drivers (and they can’t rate riders). I’ve had some extremely bad drivers (rude, taken long, driving unsafely) so that’s a little worrisome.
cheaper - but lacks reliability 3/5
cheaper than lyft and uber? yes.
longer wait times? yes.
more problems/cancellations? yes.
as in all things, there are trade offs. for what it’s worth, i do think via’s worth it, but it has a ways to go.
Best shared ride app 5/5
Always the best prices and great service
Great work 5/5
By dashawn b
Get service love how quick they come👌🏾💯
R. Colon 4/5
By Sue & Deliana
Hi: my experience has been good except for when Via has me walking way out of my way to meet the car. I have bad knees.
Great price with mediocre service 3/5
Riding with via is like buying the generic Chinese clone from Amazon. It usually works just fine, and saves you a ton of money. Via is hands down the cheapest ride service I've used, and for that, I will continue using it. To hit that price point, sacrifices need to be made. It looks like via picks up drivers that have been dropped from other, bigger rideshare companies. In a month of semi-regular usage, I've only had one ride where I didn't feel in some danger from the driving, and a good quarter of those rides in that timeframe smelled like they were part of the via hotbox service (unfortunately not a real thing, but you'll probably get lucky anyways).
Bottom line is, it's the cheapest rideshare out there, and usually gets you close enough that the convenience rivals uberX or other direct dropoff carshare services.
Love it 5/5
Fast pick ups and plenty of great ride options!!!
Good luck getting a ride 1/5
I have used this app for a while but lately the drivers are beyond unreliable. I have been left waiting for cabs, relying on cancelling and reporting ride after ride. This company rarely covers the reimbursement and when they do you may or may not see the credit back to your account. AVOID if you like your money !
LOVE this app! 5/5
Okay I NEVER write reviews unless I am mad or something but this app is AMAZING! The same rides on Uber and Lyft cut in HALF! And if you share the ride(pool) it’s so cheap! I don’t see why anyone would use Uber or anything over this app unless you are going somewhere out of range! But if you are going local, please download VIA! You will not be disappointed. Uber charges you when you miss your ride, Via refunded us without us even asking when my phone died after I booked a ride and missed it! I love this app! 10 stars!
Good app good service
Good first ride 4/5
It was quiet and easy.
Great app 5/5
Cheap rides and always efficient
Via rules Manhattan 5/5
Half the price and more often than not get a unshared ride. Drivers have been great and I always tip!
Great driving service, all ways need improvement 3/5
VIA is very smart app practically bus service for cars. There businesses seem to be limited to cities not bad but the maps are horrible. Honestly, I have missed so many drivers because the Maps are that bad. Not just for passengers but drivers as well. That's really the only major problem. It’s affordable and honestly you can use it everyday basis
Via Love 5/5
By mrs whatswrong
I think it is one of the best reasons to love New York!!!!!
Nice person. 5/5
It’s a brand new day! 5/5
Massoud was great - early drive to O’Hare on a Monday morning. Enjoyed the conversation and comfortable drive- thanks Massoud for the jump start on a new adventure :)
You for what you pay for. Don’t use app after 10. 2/5
Yes at times the rides can be very cheap for the distance ($5.50 usually). But this is a not an all to use after 10pm as rides are impossible to find or your wait for a ride will be longer than hour trip. Multiple occasions I’ve ordered a ride and it said my driver would meet me in 25 minutes. Also sometimes the driver won’t get the notification that I need to be picked up and just drive in a different direction to pick up another client or to simply go home as. The app needs some tweaking on the communication between drivers and passengers, the system malfunctions way to much. The app is completely unreliable. I rather spend $4 extra on uber or lyft because at least I know i’m getting quality service.
Best value 5/5
To date, and years in, Via is the best if the on demand car service providers.
Great driver. 5/5
Super friendly and helpful
App has the most economical fares around 5/5
By I touch player
These guys are always cheaper than Uber and lyft. When you’re in zone, always use via.
SCAM DONT DOWNLOAD 1/5
By pricky comers
!!!!!Big scam people getting scammed out money for rides they didn’t receive. !!!!!!!!!!!!!!!!!!!!
Super great 5/5
By Humbled one of those days
Love these guys
Worst App and even worse routing 1/5
I do not know what system they use to transport people but the algorithms are a mess! I’m sitting in a ride right now and have enough time to write, proof, and spell check this review. If you have endless free time and want to see the entire city of chicago before you reach your destination this is the app for you!
Sorry to say this, but this app is bad delete it NOW!
No thank you 1/5
I will never use this app again I would rather use lyft or uber than deal with this unprofessional homophobic app. Thanks for the attempted professionalism that o e would expect with a more established app.
FRAUD! FRAUD! Don’t use this app! So disgusting tjat you qould steal people’s money like this!
Best better than Uber 5/5
I been using them for a while now and I love it don’t have any issues what so ever very people friendly love it :) we use it over and over and over again
Great app 2/5
Lately the gps coordinates are acting up
Fantastic transportation solution for NYC 5/5
It’s my favorite, most cost-effective way to get around when the subway won’t do. I’ve had a majority of great experiences and recently bought the Via MyPass.
I was really disappointed with the app and the customer service
Extremely Unreliable 1/5
By Smalls Daddy
App will tell you a ride is available in 5 minutes and once you book, it will say your driver cancelled and a new one 15 minutes away. At that point though, you’ve already been charged. Used to be much better, but definitely going to stop using for a while.
Cheapest ride in the city and the customer service is on point!
Very accurate 5/5
The app can show the driver where to pick up with pinpoint precision unlike a certain competitor.
Horrible - trip cancelled 4 times in 20 minutes 1/5
I rarely write reviews but this time I felt I had to. My trip was cancelled multiple times.
-Waiting time in the app is not reliable - it s not the first time that I end up wasting 2x,3x the time initially suggested
- very high frequency of cancellation
- ride takes too long
Cheaper than Uber/ Lyft but the service is poor!!
Good service for handicap passengers 5/5
By Connecticut car fan
Good service. Rear entry vehicles so consider that