Terrible Service 1/5
While initially a great offering at a competitive price, this ride share app has gone significantly downhill in recent months. Initially it was simple and easy to get a ride on weekdays and weekends. However these days you’ll be lucky to get a lift after several unsuccessful attempts to confirm a ride and end up waiting 30-45 minutes in the process.
Stick with Uber or Lyft even if the price on Via is lower; this service is not worth the haste and poor experience.
I hate this ride share service 1/5
By Listener believer dreamer
Literally got in a via and it canceled he forgot to start my trip driver told me to get out . I’ve order them 20 mins in advance look back at the app 10 mins later they had to change via drivers and it’s another 20 mins. Who has time for this when your on the way to work ? Oh it doesn’t end there . Ordered a private ride they booked a ride share. I’ve tried the the pass for the month , never any rides in my area and I like 8 mins form downtown .rides are always atleast 15 mins away if they are available. I’m done I’ve given it a chance and the lower price is not worth the bad quality .
Safe driver 3/5
Good driving but did not speak or read any English, which was a challenge at JFK
So much better than competitors 5/5
They have better cars, drivers and are much cheaper than competitors. They also pay their drivers hourly which is an additional great reason to support them instead of U or L.
my driver prohibited me from making phone calls and said i could only talk once lol?
Terrible and unreliable. 1/5
By Meaty toof
Every time I use Via I get at least one driver (usually two) cancel on me before I can get an actual ride. And I’ve usually had to wait twice as long as the estimate suggests. It’s just not worth the wait, you’ll get to we’re your going faster by just taking a bus. Save yourself some time and money and just take public transit or use another car service app that actually works.
The service is amazing!! They make sure you’re okayy and ask you friendly questions
Great app 5/5
I love it. It's convenient because I have a commuter via pass and it's quick and easy.
Wont LET ME LOGIN 1/5
I tried multiple times to login but its say my password is incorrect which im sure isn’t my password is the same for everything.. when i try to change my password it sends a temporary passcode that still doesn’t work .. SOMEONE PLEASE HELP ME
Reliable, efficient service.
Routing failure 2/5
By B'g Buy'r
The computer really screwed it up on this trip. We have four people who are in the car in the 20s by the Hudson river going to around 100th St. And West End Avenue.
Are car route it to ninth Avenue from 11 Avenue to pick up someone going to Madison Avenue in the 50s. The car took forever to go across town from 11th Ave. to Madison Avenue, then up to drop off the passenger, and then of course had to take forever getting back to the Westside. This was a very poor and time-consuming addition to our ride tracking straight up the west side.
We expect there to be other passengers riding with us with pick ups and drop offs but not to have a ride extend all the way east to then go all the way west when we’re simply going uptown on the west side.
You need to do this better and make this right.
Take a ride 5/5
So much more convenient than the subway
Great first ride 5/5
By Cheap Rider
Extra service and friendly drivers. We’re really fortunate to have this service in WS
used to like this app 2/5
i used to like via, especially because my work is too far from the metro and the buses are unreliable. but wow has this app changed since i first downloaded. i know wait 15-20 minutes for rides and often i will get a text from via telling me my ride is 2 minutes away, only to wait another 10-15 minutes because the driver has taken a wrong turn or misjudged traffic. additionally, i was charged an additional $5 on top of the via pass i already own for a ride to work. i wouldn’t think too much of this (however i’ve never paid above $2 extra and i can count on one hand the times i have even had to do that) but i noticed the private ride was $9 and the shared (with my pass that is worth $8) came out to be $13.. i emailed via and they were super unhelpful. they claimed this happens due to traffic but couldn’t answer why the private ride was cheaper. i am at my wits end with it now.
Better than Uber! 3/5
Not perfect but they at least give the impression that they are trying to improve
LOVE Via! 5/5
This rideshare app gets me to work every day much quicker (and cheaper!) than Uber & Lyft! They treat their employees better (many of them are former Uber/Lyft drivers) and I love that they have an affordable monthly pass. They send a text when the driver is 2 minutes away and if they are running early (or a few minutes late) to help riders get to the pickup location at the right time. Customer service is always nice and responds relatively fast. What’s not to love?
fare increase! 1/5
it was a good share ride service. but gradually it has gotten more crowded and has had more hiccups.
the recent viapass rate increase of $229 to $289 does it for me. and no matter how long you have been with them you’re treated no better than a new customer (actually a bit worse because you won’t get the introductory credits). time to think of alternatives.
DO NOT USE 1/5
Picked up from 28th st going to 53rd st, half an hour later we’re picking up someone from 26th st. Worst routes ever
Great driver and ride! 5/5
Driver was excellent! Even though there was an error with my drop off area, he handled it with grace and was very pleasant and got me to the right destination.
Don’t use this app it not allowing u cancel ride 1/5
By Star 917
They hiding the cancel button, when u booked no way you can cancel it
Best ride-share available 4/5
By Search engine terrible
Upside: Best pricing for Ride-sharing. Nice cars and good drivers.
The algorithm for pickup and drop off works pretty well, keeping to a two block radius.
Downside: The regular Via car does not drop off at the specified address, however. It drops of at a location that makes it easier for the next Via pickup. This makes Via less desirable when transporting people who must go door to door and can not walk the two blocks for whatever reason.
Get a little bit closer 5/5
We love Via but sometimes we are dropped off two blocks from our destination and that can be hard. The App works well and the estimated waiting time is usually correct.
By DJ Fleiss
Clear, straightforward: all you could ask for!
Great Ride Share App 5/5
First time I’ve used Via, the price is the best. Good customer service and my driver said he is paid better than the other share riding apps. Highly recommend
By Camer boi
Thanks for the smooth ride and the french music
Best service 5/5
Via’s algorithms are the best anywhere. It’s very rare to be taken significantly out of the way to pick up somebody else. Other than my bike, there’s really no other way I get around the city. And it keeps improving as it gets busier and busier.
Needs major improvement in efficiency 2/5
Yes, via is somewhat more affordable but for the headaches it causes, its not worth it. The wait time for a pickup is long and never accurate. If its raining, just forget it. Most times the driver has a pickup location separate from where the app tells you to meet the driver. The algorithms take the longest routes sometimes even giving incorrect directions. And yes, its a ride share but the ETA shouldn’t be as u predictable as it is. You might get in the car expecting one time and then arrive half hour to an hour after that.
WORST APP 1/5
Every time I’m late for something the driver decides to cancel my ride, and I can’t do anything about it. Don’t recommend getting this app
less cars means getting there faster 5/5
I’m all about ride sharing. Cheaper, faster, and friendlier than any cab.
By Miriam Paz
This app is pretty mediocre, it doesn’t let you rate/comment on the drivers that literally don’t wait for you, it’s horrible with retrieving lost items, I can’t add another stop within a ride, it def has some updating and catching up to do with its competitors. Idk how big this company is but they need to up their game if people are putting their lives in the hands of their drivers and there isn’t a decent way of contacting Via or the driver in case of an emergency except thorough email.
I use this app because lyft and Uber are horrible with taking care of their customers, as long as Via ups their game at this.. I see myself using it for a very long time.
All competitors are cheaper and better 1/5
All similar apps are cheaper on top of it, it takes forever to ged a ride. Promo $20 credit is actually not whole $20, it is 4 times $5 off. You still ending up paying more than similar companies. For now Via is a total waste of time.
Drivers love to take naps while driving and via doesn’t care 2/5
Twice I’ve had my life out at risk by tired lazy drivers one almost a head on collision. Don’t use late at night because via doesn't care at first they seem like they do at first and I was happy but the second time they tried to just give me $10 and hope I forgot about it then I messaged them again saying is that how much my life is worth to this company and then they gave me a refund but like come on they didn’t message me apologizing or saying how they would do something about it. They throw the money at me and move on. Way to show how you care for your customers via
By far best ride share 5/5
I am genuinely upset when I visit a city that Via does not operate in. It’s an all around amazing platform. I have met some really great people in Via’s shared rides and usually have great conversations. Via’s shared ride algorithms are also amazing. Best of all, the rides are super affordable, usually way below the other ride share apps in NYC
I’d like to like via but annoying that pricing isn’t apparent until u book and even then it’s upcharged once the ride is finished! No transparency at all, esp when all ride share companies r upfront with charges and don’t charge hidden fees after u leave the car...
Want free rides use via code usman7y5 5/5
If you want your first ride free use the code usman7y5. Via is a great app for getting from location to location. I found that the rates on Via are the lowest out of all the ride apps.
Via transformed my commute 5/5
Life is crazy enough with kids, work, work, work, kids (you get it). To have to deal with the crowding and uncertainty of the subway these days? Too crazy for me.
Enter Via: the magical commuting alternative that doesn’t break the bank, gets me there fast even though I’m sharing the ride, and makes me feel good that I’m keeping my carbon footprint low.
Thank you, Via. Not sure what I’d do without you. Probably I’d go crazy :)
Love this app 5/5
Via is my go-to Rideshare app. It’s almost always the least expensive option. And even when I share rides, I don’t go out of the way so it’s barely any longer than a private ride (for way less money). I also like that their drivers seem to like Via more than the other companies, and get treated and paid better. Win/win!
Best way to get around the city 5/5
So happy I found about Via. It is undoubtedly the BEST way to get around the city. So affordable, honestly comparable to the subway, and I love that even though it’s ride-sharing you’re never taken off your route. I take it everywhere!
Favorite ride share service 5/5
Via has been a lifesaver for me in New York, and it’s always incredibly easy to book, find my car and track my ride (plus other pickups and dropoffs) directly through the app. If I have any issues, the team is quick to respond, and I can refer to past rides and see credit easily within the app. I rely on Via daily for my commute, and also when I travel to Chicago.
Easy use, nice drivers and affordable! 5/5
I started using Via almost 3 years ago and can’t stop. It’s such an affordable way to get around the city that I don’t take the train much anymore. I’ve had great chats with the drivers and other riders as well. The customer service folks were great when I lost an item in my Via. I recommend to all!
Great costumer service 5/5
I have really loved using Via recently. Their costumer service has been very helpful with questions I have had while riding. I’m so happy to continue using this service!
Excellent service with excellent drivers 5/5
Listen I live in New York and am no stranger to ride share apps. Via is consistently the cheapest option and the most reliable to get to and from work. Even during the strike that just affected Uber and Lyft a lot, Via remained consistent and efficient. I recommend to all my friends since the drivers are just treated better.
I love Via 5/5
I am so happy that I discovered Via! It is a little hidden treasure. For sure sometimes you have to plan a couple minutes in advance but a ride through New York that is shared eliminating some traffic, I’m so there! I love that you can text a number and get Live Support and they actually answer! I would definitely recommend Via to anyone who loves to save money and have an enjoyable safe ride.
Great prices for riders 5/5
I have been using for Via for a few years now. It has become the company I mainly use. I find that the prices are usually Significantly lower then other companies in New York.
Love Via - great drivers, service and product! 5/5
I have been using the Via service for years. The consistency is fantastic - the drivers seem happy and only have great things to say about the company. Recently, I used the service in DC and it feels like Via - friendly, quick and efficient. Will keep referring friends as I find more, having depleted my friend pool with referrals.
By Nick Hexner
I’ve been using Via for 3 years now and have consistently had great experiences using the service. Shared rides are cheaper than Uber and lyft while having better drivers, better service, and SUCH a better algorithm so that the routes are efficient and everything runs smoothly. I recently started using the ViaPass subscription service and it has greatly enhanced my commute and overall city life. I could not recommend Via more!
Love Via 5/5
I take Via to and from work every day. The rides are much more direct than Uber Express Pool or Lyft Line and priced reasonably. I just got the ViaPass and now jet around DC wherever and whenever I want.
good idea, poorly executed 2/5
don’t get me wrong. via’s concept is great- $3 shared rides and they’ve even established an unlimited system where you can use up to four rides a day for a monthly fee. however the negatives heavily outweigh the benefits. it is very rare i get a car in under five minutes, the usual waiting time is 10-20 minutes. the whole idea of getting a car is to get to your destination quicker, but i can walk from new york to croatia and get there before the via arrives. they try to cover it up by reimbursing you, and as credible as that sounds it simply is not acceptable anymore. i write this in UTTER EXASPERATION as i wait for an UBER because the TWO cars i had already waited 30 minutes for had CANCELLED on me- and this isn’t the first time. i am beyond disappointed, to say the least.