Easy to navigate, luv the reserve and pay later option
Countries list 1/5
By Humam Al talib
There is no Iraq in the countries list
And there is no phone No .
Awful experience 1/5
I booked a tour and a wrong directions were included that led that I missed the tour and they refused to refund
Web site failure 1/5
By Sac Tom
Tried to book a simple transfer to a hotel and the web site would not take my credit card. Had to finally book it on my cell phone. What a pain.
Glitchy, Inconsistent 1/5
I scheduled a trip to Mendenhall Glacier in Juneau through Viator. I finally ended up at the glacier (10/10 would HIGHLY recommend) but only after booking with another company, since Viator never confirmed the excursion. The night before the excursion was to happen the app sent a message saying I had a voucher waiting for me and included a link. The link then took me to the app, which said I had nothing scheduled. I tried a number of times to make the app work, to no avail. So I essentially paid TWICE for the trip to the glacier, once through Viator and again through the company that actually came through.
DOESNT WORK 1/5
Tried in both mine and my husband’s name and they claimed it was on our end but not any problems with any of our cards. We tried 4 different ones and they claimed both of our accounts were locked for 3 days and we would have to wait to buy but could not use actual discount code. Which is the entire purpose of us booking here versus through actual site. Tried there with SAME card and booked with no problem. Had to pay full price but wasted way too much time with this app. LAME!!!
BFF for travel 5/5
Friends and family emailed and texted ideas for travel but Viator’s easily filtered, searchable things to do helped us quickly create an agenda and consolidate our bookings. Love it!
Love Viator 5/5
It’s so easy to use and make changes. Love that you can reserve and pay later.
By Brian Nghia Do
If you want to buy a ticket, stop!!!!. Please run away from this, they do give you a confirmation code, reference number, qr code or anything that make you believe, until you use that. This is obviously a scam, never get my refund back. Please believe me
Cancelled Last Minute 1/5
This app is bad. Not only did they cancel our tix at the last minute, it was then too late to book an alternatively will delete and never use again.
Absolutely horrible customer service 1/5
Beware if the tour operator doesn’t perform or show up they will not refund you! Worst customer service I’ve ever dealt with!
VERY EASY TO BOOK & RELIABLE 5/5
I was worried using an app like this would be a hassle at the locations. Not at all! Lots less expensive than “cruise excursion” prices and very reliable. Used in Ireland, Scotland, and England from a British Isles cruise. Also used in Paris a few years back.
Love this app! 5/5
I absolutely love this Viator app! Used it in my recent trip to Oahu. Would recommend it to anyone. Plus you can use it a lot of different parts of our world.
Efficient and Easy 5/5
Efficient and easy to use. I recommend using them for excursions.
First experience bad 2/5
Incredibly slow. Help via chat really awful and phone just a little better
This app it’s a scam I bought 5 tickets for different attraction and they didn’t not work and I ask for a refund but didn’t answer my gmail or anything
Perfect app 5/5
Love how easy it is to use, thank you !
Love This App!! 5/5
This app has been so helpful with all of my travel needs & wants. Always so many great options to choose from.
By Amira A
The fact that I can’t reach customer service through the app really pisses me off. These lazy, cheap companies want to make it as hard as possible to speak to their reps and they are trash for that.
Bertha and Flavio Uribe 5/5
Always use Viator in our trips
Hard to search 3/5
Why can’t I search by a specific activity??
Would not use again 1/5
Terrible customer service and awful cancellation policy
Tickets not right in the app 1/5
In the app, it says ‘click here’ for your tickets… but what is presented there were not always the real deal (your tickets), beware… this could cost you (like it did us). The app needs work to eliminate that button if real tickets for a purchased excursion are not available through the app. Furthermore, customer service is not willing to work with you if you have issues related to this… They are heavily in their vendor’s favor in transactions and will pawn off any customer service issues that need escalation to a team you’re not allowed to speak to via phone… instead they’ll ‘email you back shortly’, and then tell you ‘sorry we can’t do anything for you’ and ‘we won’t look into this matter or consider your issue any further’, even if they acknowledge that there was an issue caused by the vendor’s negligence. I actually had Viator customer service tell me that I should’ve done a better job of discovering the vendors error ahead of time, which I then could’ve reached out to the vendor to get fixed before I arrived in another country to enjoy the excursion I bought! So basically, their tactic was to put the issue on me for not catching and correcting their vendor’s error… sooner. 👀 Avoid this app.
Don’t Trust Viator with Your Bookings 1/5
By Trevor El Dragón
I booked a catamaran tour on Viator and was excited to go. Sadly, the third-party tour operator, Amigo Tours did not contact me until they day before the tour, after the cancellation window was closed. Based on the information provided in the operator's message, I realized this tour would not be suitable, and I tried to cancel through Viator. The Viator representative informed me that she had canceled the tour, but that because refund window had passed, I would need to request a special refund from Amigo Tours. Not only did Amigo Tours not refund any part of my payment, the driver showed up at my hotel the next morning and woke me up. Either the Viator representative lied and did not cancel my tour or Amigo Tours has serious logistical problems. Stay far away from Amigo Tours and don't trust Viator with your bookings. Find someone else. You may regret it otherwise.
Locations and availability through app needs work 2/5
Selected a specific city and it gave me that city and several nearby that were over an hour drive away. But I didn’t know that until after I booked to tour since I was new. App should show distance away from current or distance from city requested.
Asking for availability and checking specific dates on the app doesn’t work. If those are entered as filter criteria, the results should populate with results that meet that criteria. What ends up happening is filters are selected and yours come back with dates that the tour “operates” but may not actually be available until you select your date. Ends up wasting a lot of time manually sorting through the results for what you asked for in the beginning of the search.
Worst Customer Service 1/5
By Viator Not the One
Be careful with this company. They will NOT refund you if you book and cancel within the 24 hour window regardless of circumstances. All sales are final apparently. They have the worst customer service. I spoke to almost 12 different ppl who all waisted my time and played hot potatoe with my concerns. Good luck if you have an emergency or a flight change etc.
App is fine. Do not trust all the company. 1/5
Always used Viator for booking tours. However, had a really bad experience - tour guide ran off and left my poor 70 year old aunt to climb what was about 3 flights of stairs to get to safety. Tried resolving with the company it was booked through locally and they denied the incident even happened. Went to my credit card and of course the tour company lied and said there were no problems. Yeah just a poor old lady who almost died and was left stranded. Sorry I didn’t video her near death experience. Viator does NOT have your back and will not stand by their guarantee. Never again.
Pretty cool app but… 1/5
It’s an amazing app to search for things to do and narrow it down to what you want. This app sells it for more than if you’re to look at the business place yourself. For example: I checked iFly and comparing to the prices here it was up about 10% more expensive here. Just keep that in mind. Some would pay that extra 10% for the convenience which is cool too.
Booking Rome 5/5
I am an inexperienced vacation traveler and Viator has taken the anxiety out of the process. I used aviator and it was a very simple way to schedule our outings. Great web app and easy to do and I don’t have to pay until we go. I am scheduling all of our excursions through Viator
Be careful!! Scam!! 1/5
Helps businesses to steal money from people.
Unable to reset password 1/5
By NUM NUM?!
This was far too difficult to try to reset a password. Ultimately, I was never able to.
Doesn’t show all the same info as Trip Advisor 2/5
The details on both apps should be the same. However, Viator has less information about the tour operators compared to TA. Makes the Viator app sorta useless. Only used it because of the promo code
Viator is Excellent 5/5
Never had an issue with Viator! Excellent services! The descriptions of the tours have always been what I experienced!
Will not be using Viator anymore. They are way too overpriced. I booked a cruise with them and i’m the actual website it was 70$ cheaper a person. Same with a city tour. What a waste of money.
Great travel organizer 5/5
Viator is the best activity organizer I have used. Makes planning simple and convenient. No stress using or worrying about changes
Bad Guidance 1/5
We have been using Viator but our recent trip it had an activity that was 1 hrs away over a road that is has normal closures. Our second event was cancelled and was recommended to be replaced by one that was twice the cost. We called the Viator help line and they disconnected saying bad connection and left us to fend by self.
Avoid at all costs! 1/5
Viator works fine as long as everything with the tour company works, but it becomes an immensely frustrating experience as soon as anything goes wrong. I tried to cancel a tour after the tour company changed the date, and even though I was comfortably within the 24-hour cancellation window, Viator made it extraordinarily difficult to get my money back. I reached out to their support chat and didn’t hear back until the next morning, and each time I sent a new message, it took a while to get a response, each one of which seemed to be from a different person and inaccurately described the situation. The tour company itself ultimately decided to honor the cancellation policy, but Viator played no part in getting this result and basically left me to deal with it myself. By contrast, I used GetYourGuide last year and when I needed to cancel a tour for personal reasons, they responded immediately and offered to give a partial refund (even though it was completely my own fault that I was canceling). I see absolutely no reason to ever use Viator again.
Viator is trustworthy, credible and reliable!! 5/5
By G&E Adventurers
Viator is trustworthy, credible and reliable. I booked 4 different excursions with them and all of them went perfectly and smoothly….and actually….happened. Yay!!!
I did need to cancel one of the events because of personal reason and the cancellation process was easy and quick! VIATOR ROCKS!! I will use them on ALL my world travel!
NYC in 1 Day 5/5
First time booking with Viator. Used the app and was really easy to use. Planning on my next tour.
Disappointing for sure 1/5
Where to begin? First of all we booked and our tours where canceled without notice. Then what we originally ordered was no longer available. Rebooked. Pickup location was wrong had to walk 15 minutes to the right location. Almost don’t make it. Then our swamp tour sent us to another location. We where 5 minutes from the location the guide called was very rude said I can’t wait hung up on me. When I was told pick up time was between 3:00 and 3:30 it was 3:10 when he called. Told the lady that called to give me a refund she said she was unable to because we booked through this app. So a waste of $208 for nothing. Will NEVER book here again. Worst first experience ever.
10% off promo didn’t work 1/5
Pretty mo didn’t work
Oscar must be released from his job 1/5
Oscar now slandered me when I complained about his unethical behavior I see reviews about him for the first time today. Rude aggressive lies. Steals time from carriage rentals often. I am not the type of person to complain but was violated ripped off by this man who is turning the story around and trying to unsuccessfully victimize me. If this carriage company keeps him employed the trouble will continue. I’m not a nut job destined to be institutionalized. We are professional business owners who treat people well. This Oscar was a terror. I am insisting on a refund asap
Easy Bookings 5/5
Nice selection of tours & options.
Only giving it a 3 because I accidentally cancel a booking and it was impossible to fix the situation according to the advisor …
Can’t even log in! 1/5
Tried on both Android and iOS versions of the app. It fails to allow login via either platform. Using a full browser on a desktop OS like MacOS works fine. As is, the app isn’t usable.
Viator makes it easy 5/5
Viator makes visiting a city or country very easy with traveler tested tours.
Lord of affordable options!! 5/5
Give the money to the locals, not the cruise lines!
Good app but you cannot see details of trip booked 3/5
Good app but after booking if you pull up your tour, you cannot see what the details are - what to expect!
Don’t waste ur time 2/5
This app does the job but the prices are more expensive than the vendors when I got to my destination. There was no clear communication between vendor and app customer service. Lost my money because important information about an excursion was not listed on the app. Guess depending on how much u pay they might list important travel information. I was told I can’t get my money because they Viator failed to send this information. Just not worth the stress of getting ur money back. Get it elsewhere!