Like page 3/5
I really love the Victoria Secret app. It’s very useful and informative. However when I updated the app, all of my favorites disappeared. It was really nice to have all my favorites in one spot, but now it’s gone. Why get it rid of that option?
No product in store 1/5
By Ackert Judy
They sent me an email saying sports bras $15 so I called the store in Lakeland Florida asked if they had extra large in the store they tell me yes so I travel 15 miles each way to find out that they don’t have extra large in the store this is the Second time They did this to me . I will not and my daughter also will not shop at Victoria’s Secret or pink in Lakeland Florida again so much for my angel card
Best shopping experience 2/5
By My secrets & Victoria
I used to love the app bec it works wonderfully but since the updated a few weeks back it snot working well or properly. I’m able to see their offers but most of times when I go to “shop” option nothing shows, it s blank so I have to go to the website instead & the same if I had something saved in the shopping bag, the icon will show the quantity but it’ll not open (once again will b blank) when I tried so I have to go to the regular website again & shop all over again. I had to delete and re-loaded it, hopefully it works this time. Frustrating and disappointed.
Trying to buy items during a flash sale that only lasts 2 hours. They say $25 until I put them in my shopping bag and then the price jumps to $62 and $50. Plus, having all kinds of other issues during this sale. They can’t seem to handle all the traffic. Miserable experience.
My cart keeps deleting items ! 1/5
I’ve been trying to use the app all day . I add my items to my bag and when it’s time to check out everything but 1 or 2 items are missing ! I tried several times, it would say item has been successfully added to your bag and again at check out , things are missing all over again ! I’m going on vacation soon and need new pjs, bras and underwear ! Very stressful !
No favorites saved 1/5
Awful. Update does not allow to save favorites- what is the point?
The purpose is to easily find and purchase favorites but now Matching sets impossible.
VS clearly determined to lose money, customer attention and not move their products.
The search is really unhelpful.
Also stores listed in app include closed and long gone.
Half of the features won't load :( 2/5
I haven't even had this app for a month and don't bother using it. I was sent an promo email to get free panties and other discounts through the app. I totally missed the deals because half of the features won't even load. All I can do is window shop.
This thing is so buggy I wouldn't dare make a purchase using this app.
Developers please fix this.
What a terrible app 1/5
By Jackie 68676767
I just spend 1 hour trying to do my credit card payment and this app is asking my information like account number, called customer service and they were close went to the live chad and maybe them went out of town for vacation..... no way to find help or topics regarding this particular issue. Really sad it looks like they want to sell but they want you getting late on your payment.
App have many options but they are not synchronized with paying your bill, really frustrated the way this was designed it’s supposed to make your life easier but.....
Terrible app/ pointless just a hassle 1/5
I’ve had this app and the PINK nation app for years now and it AWAYS has problems. Constantly losing my password forcing me to reset,(always have the same passwords for all my accounts so no I’m not just forgetting) NEVER keeps you logged in & doesn't update your offers sent to you in the mail. Really is no point for this app might as well just use the regular website.
Always a technical problem 1/5
I downloaded the app and made a few orders. I got the confirmation email on my orders and yet when I go to check the statues of the orders both the app and website say there is no order associated with my account. I reached out to costumer service and all I got back was it was a technical issue and there was nothing that can be done
Hmm. Not anymore. 2/5
VS has recently “updated” the app and it’s now less than helpful. This app had always been user friendly, great to make purchases on, but it needs its bugs worked out now. I was excited to see an option to pay with Venmo, but the app simply won’t allow it after you click on it. Oh well...
Hi VS 2/5
You have too much money to have buggy apps. This one and the pink one shut down randomly. Always have since I’ve had the apps. Especially the pink app it never keeps us logged in. This one is currently not allowing me to put anything in my shopping cart. Again.... you have too much money to have a buggy app guys.
Come on! 1/5
I’ve had the app for years and rarely used because it was buggy. Thought it would surely work by now, but nope. Can’t shop, can’t login, can’t create new login. No error indicating why or what the problem is. Uninstalling.
By Okay I umm whooa
vs is a very bad app let alone store let alone company. there is no diversity. every single model is at least a size 0 and a double d. i don’t think there are any B’s let alone A’s. yes there are my people (african americans) but sis, there are no darker versions, there are no asians, Latinas, there are no plus sizes, no short people. and you don’t even let my girl rock her natural hair style. further more, Victoria’s Secret is SO transphobic. you are entitled to you own decisions, but sis. my mom said if you do t have anything nice to say, don’t say anything at all. maybe you should let some transgender people be models. last time i checked, they were still humans. I have some things by VS but i did not buy them. they were given to me for my 14th. i’m going to make sure I do not get any VS merchandise for my 15th because i don’t support people who don’t support all or at least include everyone all off race, religion, size, and gender.
Love List gone??? 4/5
I only give it 4 stars become of this issue...So I recently I just logged back in my account and as I was shopping I noticed that the love list icon was Missing and I assumed maybe it was just missing on my phone specifically so I went on my iPod because that was the last time I actually logged in And when I pulled it up I was logged in and I saw that it said the app needs to be updated becuz my ipod was dead and i hadnt been on the app with my ipod..only my phone which was only today.. so i declined the update and I noticed the love list was on my screen so I’m wondering if I update the app on my iPod will my love list icon disappear???
No sirve 2/5
Esta última actualización no está funcionando!! Por favor arreglen eso.
Multiple tech issues 1/5
By Tanna Bee
Complete crap. When you go to reset your password, it either says “use most recent password reset link” (even though you are using the only link you received) or it constantly says your password is incorrect even after you’ve changed it multiple times. App is crazy slow. Sometimes will close when you’re trying to pay for your purchases.
No more love list? 2/5
What happened to the “love list”. How am I supposed to save things that I like for later??
My order 1/5
I find it ridiculous that I cannot see my order from my email or off the app. I have to live chat just to see where my order is. That takes up too much time that I don’t have to waste.
New update is bad 3/5
By James Leggs
What did you do? Navigation and filtering used to be so easy. Being able to like something was handy for shopping later and that’s gone. Glitchy now as well. Give her another go.
Favorites Lost 1/5
Why the hell would you remove the bookmark/love list feature? How in the world does help or increase shopping for your products. Also when we did have our love/favorites list why the hell do you keep removing the links to the products whenever you made an adjustment to your prices? Seriously, fire the sales person who thought this was an efficient or good idea.
I love VS but! The app works awful 2/5
After last update i cant see my order history!
Not good 1/5
I don’t see any thing new on the new upgrade the app got worst you can even check the image of the previous items you bought is the same crap as going on the website Crap
Wth ??? 4/5
By Cameron sapphire
They got rid of the “loves” button which I had 50 items in my wish list that are now gone. That was my favorite feature. I could have all the items I was planning on purchasing in one area. Now they’re gone
No love list 1/5
They took away the love list now it’s useless to me
Doesn't seem like an update? 1/5
Please bring back the heart list. What was the point of removing it?
Favs are gone 1/5
The new update (to both the VS and Pink app) took away not only my favorites, but also the ability to favorite. That feature was probably the best part of the app. Not cool guys.
Fix it 1/5
New version took away all my favorites!! Please fix it.
Love VS 4/5
I love the VS App it's easy to order. My complaint right now is that the other day when the App got updated my favorites are gone. On top it got replaced of location where is a store. When I view a product the top right corner the heart where you press to fav & save is gone. Why would you take it out? Bring it back please.
New update 1/5
I don’t understand why every time we get a update we lose our love list and our wallet is empty. I really wish you could get it right so we don’t have to search for everything in our wallet & love list and we can’t find it.
Thanks for nothing.
Penny you even make it hard to do your
It’s for my wife 5/5
I hope she loves it
I love the app as it’s very easy to shop! However it makes me very upset that even if you have something in your cart and in the process of buying something it is able to be purchased by another and that to me is not reasonable if I have it in my cart and ready to check out it should let me purchase it!
By Toni Birnbaum
I can just get lost in the most beautiful place in Las Vegas is Victoria’s Secret it’s a wonder land of beautiful also my word for Victoria’s Secret is
I have nothing bad to say about shopping VS online... I had a delivery issue not long ago, and I received a response almost immediately! Very happy with the communication and selection online :) thank you VS!
5 stars for sure 5/5
By Bailey Smothers
Everything I get whether it be online or in store items they are packaged nicely, and product is excellent what I expect. If I have any problems with sizes or it was a different color I wanted them I go to the store and they are always more than happy to help solve my problem. They offer to get me a new pair in store or try to refund my money back. Wouldn’t buy my sports outfit anywhere else.
Filter by color does include VS colors 3/5
The colors VS comes up with are nice but it’s hard to search by color. Or items simply aren’t available in matching colors.
Purses and Totes 5/5
I have got so many compliments on the back packs and totes and purses. I love them so much. Thank you for putting out such pretty colors. The bra’s has also given me the support I need for 58 years young. Thank you.
App difficult 4/5
The app could be more easier
Fav Store🥰 5/5
Love to shop through the app! It’s fast and efficient. ❤️❤️❤️❤️
Love the sales and new things!!
Thanks VS 5/5
App makes ordering quick and easy. Thanks, VS!
Online shopping is Great !!! 5/5
Shopping online is sooo much better
Thank you VS !!!
Loveeeee Victoria Secret💓💓💓 5/5
Love shopping here on the app also in the stores good sales 💙💓💓💓😍😍😍
Items disappear from cart as you order 2/5
Ridiculous how as I find items they go out of stock before I can even get to checkout
Love VS 5/5
By Mani love VS
I love all products from
VS and there price are very affordable. Also love about sending me rewards and coupons. Thank you so much
Always low on inventory 3/5
By CB 7474
I love the app and Victoria Secret in general, but it always seems like they have a limited selection of sizes and colors online. Even with the items that are only sold online. Please bring back more regular styles yoga pants. I exclusively buy mine from VS because they have longer lengths and I loved the most loved yoga pants, but they are getting slim in the options of regular pants.
Love it 5/5
By the world is urs
VS app 5/5
Great app, easy use to use and easy to search!