Pick the best device initially 3/5
Set upon my iPad for work….. as I use it for other things at work as well.
It has been near impossible to get a second device set up for the same facility
Can't lock the app 1/5
Not secure when the app is open
Useful app but… 3/5
By iPhone App Reviewer JM
(1) would be nice to have a website backup access.
(2) could really benefit from a Dark Mode. The glaring white background early in the morning is not pleasant.
(3) would be nice to be able to add custom labels for each account
Won’t work with e*trade and password manager 1/5
If you’re an e*trade customer that uses a password manage to create and manage complex passwords, your in for a very poor and frustrating experience.
It works, nice & simple and easy to use 5/5
To those that want a work around for their single but damaged token or their soft token on a smart device stopped working, I setup token generators on my iPad, my iPhone and I got also got a physical RSA token (from my financial institution) You have to do the same otherwise you will get locked out. Also, physical tokens have a long battery life, but it’s worth getting one.
Crashes Regularly 1/5
Needs a bug fix update
Have the app also installed on my Apple watch which I was able to use for 2FA because it would display the same number as the phone app. Now the watch and phone apps display different numbers most (though oddly not all) of the time. The number in the phone app always allows me to log in but the watch one is invalid most of the time...
Incorrect codes on Apple Watch. 2/5
Only use this app if you have to.
Often, the codes that show on the Apple Watch app do not work. This requires you to then wait another full 30 seconds for another code, which may or may not work.
Why do codes on Apple Watch not work correctly? The app only has one function, and it fails.
New equipment 1/5
Every time I change my cel phone is a pain to re program the 2FA with the app that I work with.
Didn’t work and locked me out of an important account 1/5
Why can’t sites use regular standard 2-factor authentication. Every site thinks they're important enough to make me install Duo Authy Microsoft Symantec or some other junky enterprise app.
No iCloud sync 1/5
What if I lose my phone? How do I recover my data? Unlike other Authenticator app, no iCloud sync means I cannot use it across iPhone and iPad. Come on Norton. Common sense.
Auto deleted? 3/5
It deleted from my phone. Bad timing. Had to tell people there was technical issues with the app and I could not complete the jobs I had to do. Any reason the app would disappear from my phone??
If you get new phone you are screwed! 1/5
They do not warn you there is no way to recover your registered accounts if you get a new phone and do not use a backup of the phone (iPhone) to set up your new phone. Now, because I did a clean set up, I am locked out of several accounts.
Need refresh option 3/5
Works great, but 30 seconds between numbers is way too long. I need to enter new numbers repeatedly, and I have to sit and wait for 30 seconds for it to generate a new one. It would be nice to have a refresh option or “next” option
Garbage app 1/5
Why any reputable company uses this useless app for their 2FA is inexplicable.
iPad client does not rotate into Landscape 2/5
iPad client last updated in 2019. app comes up in Portrait mode irrespective of iPad orientation. Why claim to offer an iPad version? Also, absolutely no means to submit feedback other than this review. Shame.
Super irritating some companies don’t have modern two factor options and instead got duped into using this Symantec garbage.
Don’t do it if you’re getting a new phone 2/5
By The Zone Cone
My account is basically being held hostage after I got a new phone. There’s no easy way to transfer. Huge pain.
My retinas are burning 2/5
Needs dark mode
Dumbest 2factor Auth 1/5
These guys took 2factor authentication 2 centuries backwards. So much I deleted the app and disabled 2factor auth on my account. Better off using a super long password.
Not Synced On Apple Watch 2/5
If I have the app installed on my Apple Watch, the OTP on my iPhone and the OTP on the Apple Watch are out of sync. Please fix.
Can only have 20 OTPs, no backups 1/5
Compared to other Authenticator apps (Google, Microsoft) you can only have 20 OTPs (besides the main VIP ID). Secondly there’s no way to backup your codes - especially if you change devices.
No longer updated, app is dead 1/5
By Time stone
Hasn’t been updated in a year. SMS 2 factor is preferable to a no longer supported or developed app.
Fantastic application that’s clearly prone to user error 5/5
This app works beautifully. It’s secure, and it’s fast. People will whine about the credential SYMC changing when they uninstall and reinstall the app, but that’s for their safety. Having a userid and password puts you up for compromise whereas just changing it when the app is removed is much safer because no user data is stored. Many people seem to struggle with this app, to which I say, learn how to use a smartphone please.
By Dana from NY
Works perfectly for my E*Trade account! I can sleep knowing my account is protected!
Push Authentication 2/5
Been having troubles with the push authentication to my phone. Attempted to delete and reinstall the app, all my notifications are set to on... still having trouble. No true way to contact app support, they just shoot me over to a FAQ page which isn’t helpful.
Missing some features 3/5
I guess it is better than using no 2FA at all, but there are 2 glaring weaknesses in the app:
No way to backup the credential. So if something happens to your phone you’ll have a hard time getting access to your account/s
You only get 1 credential with the app, which means that if you want to use the app with 2 or more companies, you’ll have to give them each the same credential, which is a security risk. Note that the barcode option is for OTP, so that is for a different set of websites.
Awful user experience 1/5
It’s one of those hacked together 2FA solution that makes you input the code after the password, which doesn’t play nice with password manager.
Effectively make user choose unsecure password or prone for some other app to snoop password from clipboard.
No longer supported 4/5
Just read that they are no longer to support the app. So I am moving my accounts to Microsoft. Too bad.
This service is crap!!!
I had phone issues and had to get a new phone.
Downloaded the app and can’t get into my account again even after resetting everything.
A Rip Off!!!
VIP Access Credential ID/Security Code 5/5
By Bassin Bob
Very nice way to secure urself
Does not work! 1/5
Since I switched phones, and have the same number I am unable to use app or even check my schedule on the computer because of the two-step verification. Does not even deserve 1-star 😡.
App is worthless 1/5
Worked great for a long time until I changed phone numbers!!!! This app is trash and now I can never access MY information
Works on iOS 13 but no loner works on Apple Watch 1/5
By mobile app architect
Symatec sold its enterprise security business to Broadcom in August 2019. Symantec is financially capable of supporting this app - but has chosen to not support it. This reflects poorly on the Symantec brand. Maybe we should take our business to a different company. At the least Symantec should provide paid support - charge per incident. The current lack of support from Symantec is lame!
All of the sudden completely stopped working! 1/5
Every time I try to approve a request it gives me an error. My phone is the same it has always been (11 Pro). Maybe an issue with iOS 13.3? Regardless this is a disaster.
Fidelity : seriously? 1/5
This 2factor is so horrible Fidelity should move to Microsoft or Google’s 2factor app. Until they do, I expect fidelity to be liable for any incidents.
Some things that are horribly broken -
1. Apple Watch app shows wrong code half the time.
2. Adds zero security and adds unnecessary friction when both fidelity and this app is installed on same device.
My only issue 4/5
The app works well. However it’d be nice if there were the option to hit next...So when I have to enter it for a different login I don’t have to wait for the 30 seconds to be up.
Was five stars now three 2/5
*Updated for iOS 13.3.
Still not working. Deleted. Reinstalled and setup again.
Network error 5001.
Codes work. Haptic Touch to “accept” still broken. iPhone 11 Pro Max.
Literally every other app in my iPhone has now been updated but this one. Happy holidays @symantec. Thanks for not fixing this.
Since iOS 13.2+ I have to use the code instead of the “approve” button as I keep getting error 5001.
I’m hoping a fix is coming as the convenience has dropped in half now.
Thanks for your attention.
Your Choice 1/5
By Northern Frustration
I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.
By Richard in Austin, TX
It’s 2019 and this app can’t rotate on an iPad.
Watch app no longer works 2/5
Watch app no longer works. It used to be perfect and continue counting down even when the watch was not being actively looked at (watch screen black bc wrist was down). Now VIP stops counting down unless being directly looked at and it loses its sync to the proper code. Then I end up entering invalid codes ☹️
Bad Apple Watch synchronization 1/5
Since iOS 13, the companion app on Apple Watch does not remain in-synch with the iPhone.
This is bad as I really rely on my watch to get the generated code. Now I cannot rely on it and question which number is right.
This is an iPhone 8 running iOS 13.2 and Apple Watch 6.1.
Troubles always 1/5
Every time this app is updated I cannot sign into my accounts. Once I get the last account straightened out will never use VIP Access ever again. It’s antiquated.
Not seeing option to enable FaceID - Iphone XR 3/5
Not seeing option to enable FaceID - Iphone XR
Bring back dark mode. 3/5
App works ok. As it should. But please bring back the dark theme. With iOS 13’s dark mode, this now sticks out with its bright white background. How hard would it be to add that option back in? Not hard I imagine, since this used to be a setting in older versions.
Same code on iPhone and iPad 3/5
By The Family 2009
To bad iPhone and iPad app don’t sync and display same code...
By Toto Boys
Very VERY frustrating and inconsistent.
I hate this app 1/5
I swear this app is useless and a waste of space I haven’t been able to log on my profile to see my schedule or paystubs in months never understood why they made us use it in the first place.
Every time I download this app for work, it somehow allows my emails to be hacked? Not even a day after I downloaded it, my emails and social media accounts got hacked. Random ad photos and access from other states or countries even. Don’t download this. Waste of time and anxiety inducer.