This service is crap!!!
I had phone issues and had to get a new phone.
Downloaded the app and can’t get into my account again even after resetting everything.
A Rip Off!!!
VIP Access Credential ID/Security Code 5/5
By Bassin Bob
Very nice way to secure urself
Does not work! 1/5
Since I switched phones, and have the same number I am unable to use app or even check my schedule on the computer because of the two-step verification. Does not even deserve 1-star 😡.
App is worthless 1/5
Worked great for a long time until I changed phone numbers!!!! This app is trash and now I can never access MY information
Works on iOS 13 but no loner works on Apple Watch 1/5
By mobile app architect
Symatec sold its enterprise security business to Broadcom in August 2019. Symantec is financially capable of supporting this app - but has chosen to not support it. This reflects poorly on the Symantec brand. Maybe we should take our business to a different company. At the least Symantec should provide paid support - charge per incident. The current lack of support from Symantec is lame!
All of the sudden completely stopped working! 1/5
Every time I try to approve a request it gives me an error. My phone is the same it has always been (11 Pro). Maybe an issue with iOS 13.3? Regardless this is a disaster.
Fidelity : seriously? 1/5
This 2factor is so horrible Fidelity should move to Microsoft or Google’s 2factor app. Until they do, I expect fidelity to be liable for any incidents.
Some things that are horribly broken -
1. Apple Watch app shows wrong code half the time.
2. Adds zero security and adds unnecessary friction when both fidelity and this app is installed on same device.
My only issue 4/5
The app works well. However it’d be nice if there were the option to hit next...So when I have to enter it for a different login I don’t have to wait for the 30 seconds to be up.
Was five stars now three 2/5
*Updated for iOS 13.3.
Still not working. Deleted. Reinstalled and setup again.
Network error 5001.
Codes work. Haptic Touch to “accept” still broken. iPhone 11 Pro Max.
Literally every other app in my iPhone has now been updated but this one. Happy holidays @symantec. Thanks for not fixing this.
Since iOS 13.2+ I have to use the code instead of the “approve” button as I keep getting error 5001.
I’m hoping a fix is coming as the convenience has dropped in half now.
Thanks for your attention.
Your Choice 1/5
By Northern Frustration
I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.
By Richard in Austin, TX
It’s 2019 and this app can’t rotate on an iPad.
Watch app no longer works 2/5
Watch app no longer works. It used to be perfect and continue counting down even when the watch was not being actively looked at (watch screen black bc wrist was down). Now VIP stops counting down unless being directly looked at and it loses its sync to the proper code. Then I end up entering invalid codes ☹️
Bad Apple Watch synchronization 1/5
Since iOS 13, the companion app on Apple Watch does not remain in-synch with the iPhone.
This is bad as I really rely on my watch to get the generated code. Now I cannot rely on it and question which number is right.
This is an iPhone 8 running iOS 13.2 and Apple Watch 6.1.
Troubles always 1/5
Every time this app is updated I cannot sign into my accounts. Once I get the last account straightened out will never use VIP Access ever again. It’s antiquated.
Not seeing option to enable FaceID - Iphone XR 3/5
Not seeing option to enable FaceID - Iphone XR
Bring back dark mode. 3/5
App works ok. As it should. But please bring back the dark theme. With iOS 13’s dark mode, this now sticks out with its bright white background. How hard would it be to add that option back in? Not hard I imagine, since this used to be a setting in older versions.
Slow and glitchy. 2/5
Apple Watch app routinely gives an invalid code. That means you have to wait a full 30 seconds more for a new code that actually works.
Same code on iPhone and iPad 3/5
By The Family 2009
To bad iPhone and iPad app don’t sync and display same code...
By Toto Boys
Very VERY frustrating and inconsistent.
I hate this app 1/5
I swear this app is useless and a waste of space I haven’t been able to log on my profile to see my schedule or paystubs in months never understood why they made us use it in the first place.
Every time I download this app for work, it somehow allows my emails to be hacked? Not even a day after I downloaded it, my emails and social media accounts got hacked. Random ad photos and access from other states or countries even. Don’t download this. Waste of time and anxiety inducer.
Everyone should use 2FA 5/5
This is a great app. I like it better than Google Authenticator because one general token works for multiple sites.
2FA is critical for everyone's digital security.
Just do it and be safer!
Apple Watch app just doesn’t work 1/5
The Apple Watch app literally does not work- the code it shows is always out of date and you have to wait the full 30 seconds for it to sync with the server and get a valid code, meaning there is literally no use-case for the Apple Watch app.
Hey VIP engineers: don’t offer a product unless it actually works! You set the expectation of a service by offering the Watch app and it is nothing but a complete and utter failure.
Credentials Missing! 1/5
I have used this app for over a year and was pleased with it. However, I just opened it up and all of my credentials are missing! I did NOT update the app.
I use this app with multiple services, it is going to be painful to jump through hoops to prove my identity to get these recreated. In the meantime I will not be able to access my online financial accounts. Thanks, Symantec, for locking me out of my own money.
So I’m required to have this for work. What I didn’t know when I downloaded this app is that it would cost me $9.95 a month. I’m disappointed about this.
What the actual hell is this 1/5
By mad instagram person
Why do I need to use this to see my schedule? Nobody is going to steal my ID and look at my schedule so what’s the point of having to go through so much trouble for it to not even work?
Don’t like 1/5
Pain in the!!!!! One more darn thing I have to mess with to get on my work web site and then log in and. I hate it .
App ok. Watch not ok. 4/5
The watch can’t display App codes.
Which is weird because most websites support those rather than the single VIP Access code.
The app itself is nice with easy double-tap to copy-paste the code.
Simple intuitive UX to add new app codes.
Watch issues 3/5
By Glade it's free
Have been using flawlessly until yesterday. I got a new Apple Watch and now it will not load on the watch. Tried to contact customer support and was told there is nothing they can do to help.
Whereas I use my VIP Access to enter a single account through multiple interfaces simultaneously and typically log into them at nearly the same time, and because the target account requires a separate VIP code for each instance, I am required to wait for the VIP code refresh timer to complete/timeout and produce a new code. I would greatly appreciate a button that would manually force VIP Access to produce a new/next code.
Dark mode 4/5
By Damien Chaidez
Please bring back dark mode!!!!!
So many glitches
UNSUPPORTED APP! DO NOT BUY 1/5
Worked as designed. After I purchased this app, I then reset my iPhone. When I went to redownload the app, it gave me a different credential Id and not the original so I cannot log onto my stuff. There was no way to create an account. I have attempted to reach customer support with zero results. I get passed around and told that the team that managed this app has disbanded. The emails I sent to the VIP team have gone unanswered. Do not buy this app. If you ever reset your phone you are screwed big time.
Needs an iWatch app 2/5
Using this app in the medical field is extremely frustrating. I might be wearing a mask or have gloves or other reasons where I can’t or shouldn’t be touching my phone. It would be very simple to access it through my Apple Watch. Please make this a reality thank you.
Lost access with new phone 2/5
The app stopped working when I upgraded to a new phone. App should do better with iCloud backup so we don’t lose access every time we switch devices.
Every time I try enter the security code after changing my password. I get error message about security code authenticity. And it won’t let me into my email account. Never had an issue before. The FAQ page is no help says about syncing but does not give steps to do it and what steps it says I tried but it doesn’t work. Horrible app to use.
iPhone App is great - watch app needs work 4/5
I have absolutely no issue with the app - worked great in the few years i’ve used it already with E-Trade. Now my employer also uses it for VPN access and it works well there as well. The only thing that would make the experience better is if the Apple Watch VIP Access app - used to confirm access - had a smaller logo, so one wouldn’t have to scroll to hit “Confirm”.
No backup 3/5
Need iCloud backup to recover the codes when changing to a nee device.
Decent but have issues with watch app 2/5
The app is decent and functions well enough, but lately the watch app seems to lag behind the phone and my IT.
When using the VIP enabled services and the Apple Watch, it often takes 2-3 times to enter the code (work app says code incorrect) even though it’s what the watch displays. I will either have to wait for the watch to generate another code (usually works on the second code displayed) or use the phone app directly.
An unfortunate side effect of this is I’ve had to request my work account to be unlocked due to the number of incorrect attempts.
Best Internet Security Software 5/5
I’ve been using Norton for many years. I’ve tried other internet security softwares, and hands down to Norton. I’ve tried Kaspersky, Mcafee, Bitdefender, and I only liked Norton and Comodo. But Norton has the most navigable and best user friendly platform, and it does what it says: protects and monitors. I highly recommend Norton if you’re not a tech savvy person and want an internet security software to protect your pc and phones.
Does not work. 1/5
Try to set up on another device and it keeps me in loop of access codes i phone X
Watch interface needs work 4/5
App works well on iPhone for multiple sites but it appears that Watch app only shows first site key. I would expect that it would let me turn crown or swipe to get to other site keys setup on paired iPhone.
Works great! 5/5
By Harris Bruch
I have had this app on my iPhone for years, and it works fine.
Lost all accounts except one 1/5
When I got a new phone, the data transfer only kept one of my integrated accounts. All of the others were deleted.
Full app works fine 3/5
The full version of the app works fine but the watch version doesn't get a fresh code when you open it, you have to wait until the 30 second timer runs out before it will give you a code that works
VIP access 1/5
We had to download this on our phones to make it easy to get on a site. I don’t feel it’s easier then what it was. I think it’s a big waste of time because I have to keep trying to get on the site it’s for.
Always updating and increasing security 5/5
I have been using Norton for two years and not a problem so far. They are always making their products better and easier to use, frequently updating and adding adding more security for our protection. Not a complaint here, just understand that at first it seems like a lot of extra work to be doing for a “unlikely” chance of theft. However, the chance is increasing exponentially and it’s such a relief to know they have my personal data secured and monitored.