Watch interface needs work 4/5
App works well on iPhone for multiple sites but it appears that Watch app only shows first site key. I would expect that it would let me turn crown or swipe to get to other site keys setup on paired iPhone.
Works great! 5/5
I have had this app on my iPhone for years, and it works fine.
Lost all accounts except one 1/5
When I got a new phone, the data transfer only kept one of my integrated accounts. All of the others were deleted.
Full app works fine 3/5
The full version of the app works fine but the watch version doesn't get a fresh code when you open it, you have to wait until the 30 second timer runs out before it will give you a code that works
VIP access 1/5
We had to download this on our phones to make it easy to get on a site. I don’t feel it’s easier then what it was. I think it’s a big waste of time because I have to keep trying to get on the site it’s for.
Always updating and increasing security 5/5
I have been using Norton for two years and not a problem so far. They are always making their products better and easier to use, frequently updating and adding adding more security for our protection. Not a complaint here, just understand that at first it seems like a lot of extra work to be doing for a “unlikely” chance of theft. However, the chance is increasing exponentially and it’s such a relief to know they have my personal data secured and monitored.
Zero stars 1/5
If I could give this less than 1 star, I would. My employer decided to make us use this system to log into our account away from work. Since they did this, no matter how many times I download the app, register, go through all the steps, follow troubleshooting to the T, nothing works and I am unable to view any of my pay stubs, vacation time, and any personal information outside of work. My phone shows one ID number, but my home computer shows another and I can’t log in to change the ID, because I’m not getting the correct security codes. This entire system is a waste of time.
terrible troublesome clunky 1/5
we have so many issues with our two factor verification i wish the company got rid of it it for good, so many headaches for a login!
Features missing 3/5
When I tap on the code on the phone, it should copy code to clipboard. Duh.
By Nurse Prac ARK
App DOES NOT WORK. UNABLE TO RETRIEVE CODE TO WORK.
By everything is awesomeeeee
I Use this app for work and it’s seriously so easy to authenticate! Bye bye stupid hard token!! no better product out there!!
Error 3101 1/5
I downloaded today to use with the USAA site and app. Tried to set it up and got an immediate Error 3101. Can’t do anything with it. Using iPhone X iOS 11.4. Notified support via email. No response yet.
Don’t use for your QR code OTP 1/5
By Tonka town trukker
If you use this for QR code changing one time passwords DONT. I just brushed my phone and it deleted one of my OTPs without double checking or saving it into a ‘deleted’ folder. This is ridiculous, I should not be able to delete one of my codes as easily as an email.
Great app 5/5
By Big 4 CPA Today
Works 100% of the time for me. Easy to use and quick response time. I am not sure why it gets such low reviews. Likely user error.
Two-Factor Authentication 5/5
Fast and efficient, works great and well worth the additional security layer.
How TO MAKE IT WORK??? 1/5
Really would be nice if it would ACTUALLY work. So now I have this window on my laptop with a nifty cred ID and a code that changes every 3 seconds. I can touch or click on ANYTHING on my iPhone that makes any sense. Tells me to click on QR code. What QR code? Cereal box? Pick one randomly? What the hell? No instructions period. I use 4 Symantec products that work wonderfully. This one is TRASH.
Won’t Open 1/5
I have an iPhone 6s and each time I download this app it opens and then in a quick sec it closes right back down.
App has crashed every time I’ve used it! Why anyone would use this app for security is beyond me!
By N/A 1234
Crashes my Mac Pro running the latest high sierra update - almost daily.
Latest update killed the watch app 1/5
By Dr. Peloncito
Apple Watch app does not work after the update.
Watch app 1/5
VIP Access app on Apple Watch dies not work. Always says the ‘Watch cannot connect to iphone’
It used to work flawlessly before.
Please fix it
Watch works 5% of the time 1/5
By Better developer
“Apple Watch could not connect to your iPhone” 🤬 for the entire time I’ve had this app. Completely unacceptable for such a simple app.
iPhone X support 2/5
By Likes his notifications
No iPhone X support.
Glitchy with iOS 11 1/5
Was perfect but since latest iOS release, no longer reliably makes it to Apple Watch.
No tech support whatsoever! A company like this should have had an update by now to stay on top of this.
They claim to have updated for ios11, but what about Apple Watch updates??? Still won’t come up get to watch or does for a nanosecond and then I get error message. PLEASE FIX...I USED TO USE THIS 50+ times a day!!!
Even if I have to pay for it, it would be so worth it. Thanks
The proximity feature needs to support more than one computer. I have both an iMac and MacBook Pro. I want to be able to use it on both.
Great, but.. 2/5
Battery killer!! Uses 50% of my daily battery just running in the background.
NOT USEFUL 1/5
By Messa Jayy
I need to use this app now to login to my employers website for employees but every time I open the app on my phone it just closes it. For some reason it will not open on my iPhone 6s& I’ve reported this issue several times to the makers of the app and out IT team at my job and nothing still has been fixed! Super inconvenient when I want to check ANYTHING about work from home 😒
Needs a copy button 1/5
Needs a copy button.
VIP access hard to lose with iPhone 10 2/5
Have to turn phone off to close the app it’s a royal pain to use the app
By Old and Gray
This does not work and really is a waste of time
If it worked it would be great 2/5
By Elizabeth Lucett
I’ve entered my security code (correctly) four times now; every time I do I receive an error dialogue.
And yes, I am entering the correct code.
I’m running IOS 11.5
Won’t connect to watch 1/5
The Apple Watch app used to be my most used feature of the watch, but with the latest updates to the iPhone and watch OSs, the watch app always says it can’t connect to the phone unless the phone is on and the VIP Access app is open on it, making this completely worthless!
Doesn’t work. Used to! 1/5
Subject sums it up. Please fix!
Works every time, and only takes seconds
Watch App fails to connect to phone 2/5
This app worked flawlessly under iOS 10 and watchOS 3. This version has problems with the watch app connecting to the iPhone. It connects sometimes and other times it doesn’t.
Proximity pairing won’t work. 1/5
Proximity used to work, last update must have broken it. Support is absolute garbage, there is no way to contact Symantec, only view a half-assed FAQ.
Apple Watch version needs fixing 1/5
I tap the app in apple watch, it shows the token code for a brief moment then disappears, stating it can't connect to my iPhone. Iphone is on, bluetooth is on, wifi is excellent, both devices with most up-to-date software. Nine times out of ten i have to pull up the token code (through this app) on my iphone.
Keeps crashing?? 1/5
I downloaded this to my phone but when I try to open it it immediately closes?
Takes forever to log in most of the time
Frozen. Won't open. Delete.Reload. Still Frozen 1/5
Seems like other folks are having this problem too. Please fix!
Desktop Apps & Backups Missing 1/5
A desktop app (or a chrome plugin like Authy) should be around that automatically syncs my credential ID to an online account, along with me other two-factor QR code registrations from my phone. It is 2017 and we still have apps that don't back up their data securely online?
Watch app 4/5
By Im not Eddie D.
It'll be nice if it copied to clipboard from the watch.
Can't Approve Requests on the Watch 4/5
I can approve requests on my phone but when I approve on my watch the request disappears from my phone but doesn't send the approval.
Frozen app 2/5
For a number of days this app has been frozen on my phone. I cannot open it nor can I delete the app. This has never happened with any other apps on my phone. Very concerning.
Pretty cool so far! 5/5
By Mark Schlesinger
Time will tell. But seems to add a really good layer of security!
Love the convenience but killing my battery 2/5
Running iOS 10.3.3 iPhone 6s+
24 hour battery is 30% "Background activity" and it's at the top of my list for 7 days. If I can't get this figured out I may have to give up on this.
Back to dial up 1/5
The slowest XXX#### thing ever. Wasted money
Copy passcode works again 4/5
Single most important feature for me is the ability to double tap to copy the passcode to the clipboard. Fortunately, that feature has been restored after the most recent update. I use this app with VIP-enabled accounts mostly. I don't use it for its QR image scanning capability, which lets you generate codes for sites like Amazon or Gmail. I use a different app for that. I like the new interface. It even has a tactile feel when you double tap to let you know that the code has been copied. Thanks for restoring the double tap feature.