Impossible to understand or complete 1/5
Cannot understand or complete download sVe on tickets. My password does not work on your app.
Horrible Customer Service & Horrible App 1/5
I asked two simple questions and it took over 30minutes. With another app (and company) it’s easy to get your tickets and questions answered. Never got a return email. Couldn’t locate simple answers to questions on the app. Kept going around in circles on the app and got stuck in telephone tree Hell on the phone. My tickets won’t be available until the day before the event? The event is in the morning. Deleting app after the event!
The Odd/Even Game 2/5
Maybe this is standard, but I was trying to coordinate getting tix with a friend. We knew were we wanted to sit and there were three seats available. When he purchased his, all three became unavailable then reappeared as being only being available to purchase in pairs. Movie theaters with assigned seating seemed to have figured this out. After you pick a seat they allow you to tell a friend where you’re sitting so they can get a ticket (if it’s available).
Show your fees 1/5
I refuse to buy anymore until I know the total price before I click the buy now button. Fees can be anhthing!!!! No refunds.
quick easy. 5/5
good service. check your total at end though before finalizing.
Good app 5/5
Has good prices and is reliable to get cheap tickets and easy to use.
Service fees are ridiculous 1/5
Service fees are excessive
I was charged twice 1.00$ for signing in
Easy and fast 5/5
Easy app to use and has good pricings 👍🏽
Quick and easy 5/5
Easy to get tickets
Total Scam!!!!! 1/5
Whatever you do, DO NOT buy tickets from Vivid Seats. They charge way more than the tickets are worth. I bought tickets for Jeff Dunham. The price on the pdf file for the tickets was $52. They charged me $73. You're better off buying tickets from somewhere else.
BUYERS BEWARE! vivid seats DO NOT show clearly the fees charged. They will only show the ticket price and the total, without specifying the fees amount. So if you are in a rush, and TRUST the site like I did (silly me), know that you are going to pay a LOT more for your tickets. I just paid 110.32 in fees for 2 tickets (my fault for assuming they were honest and would display the charges). The problem is, you won’t know how much until you click on “place
Terrible! Terrible!! Terrible!!! 1/5
By Sorry? That's it?!
I’m in Florida and ordered tickets for a baseball game in Tampa. The purchase said they would send via email. They also asked me for my home address, so I provided it. They sent the tickets via UPS overnight to my home to be delivered on the day of the game! Are there a team of monkeys licking stamps back there? Is anyone thinking while they’re readying orders? Obviously there was a miscommunication on the website. Why the heck would I pay $500 for tickets to be delivered 700 miles away on the day of the event?! Their answer to any of these questions. Sorry. Say good bye to your $500. Will never use this website again.
Ripped Off 1/5
On vacation in FL, told tickets to spring baseball would be emailed for game the following day. Tickets were instead Fedex'd to home in TN. Customer service said there's nothing they could do as they are not affiliated with the venue. Loss of $500! You're fired vivid seats! Idiots
Vivid seats help 1/5
Help through Vidid doesn’t exist
Fees at the end of your order 4/5
You should include fees on your prices or at least have the option to see the fees. Not knowing until the end when you’re about to place the order is kind of tacky.
Don’t do it 1/5
Absolutely the worst online ticket purchase I’ve ever experienced. Download 2 other apps and you might be able to get your tickets. Just send them after purchase, not that hard.
Waited outside the ticket gate for 30 mins while I tried to figure out the whole process. Won’t ever use vivid again hopefully no one else does.
Hidden fees 1/5
Actual price is almost 50% more than expected.
Price changes when picking number of seats 1/5
By Tonto too
Watch out, prices mysteriously change when you select your number of tickets. I saw it jump from $61 to $74 before fees were added. Using support for an explanation was a waste of time.
GREAT APP 5/5
Horrible user interface. Can’t see states of venues or even filer by state. Have the people who made this even used it? 🙄
Ticketmaster or Vivid Seats any day 1/5
I have literally been on the phone with an automated service for 2 hours trying to change an email address. throughout the whole process I have continued to become more frustrated. There was never an option do that I could speak to a real person. I will never purchase anything through Vivid Seats again. Ticketmaster allows you to speak to a person and help resolve your problems. So in my opinion I give them less than zero stars. but I have to rate at least one star do that my complaint well register.
Seller fees 3/5
The fees were 35 percent of the ticket what !
Jason Aldean and Kane brown 5/5
The app was very easy to use can’t wait to see them in Toledo, Ohio!
Service charge! 1/5
Fees are too high
Selling tickets. 1/5
By not using a commadore 64
What’s the sense of having an app if you can sell the tickets from your mobile device. Come on Vivid. It’s the 2000’s not 1980. 👎👎👎
Simple and easy 5/5
Great prices, quick and easy, I found exactly what I was looking for.
Not good 1/5
Not good. Does not display the fees you’re being charged
Credit card 4/5
I try to use my Visa card and they did not recognize my billing address.. not sure why ?
Not so vivid 1/5
I was really disappointed right after I bought these 100 of seats open that were better
But the app is simple to use.
Ease of use 5/5
Love using this app to get tickets to all sporting events I have attended! They offer good deals sometimes and making the ticket buying a little bit easier!
By Stevie Blackfoot
My recently purchased tickets are not on the app I’ve downloaded.
Pink concert as promised! 5/5
I would first like to say that I was extremely nervous after reading some of the reviews that I would not get the tickets as promised and that my concert experience would be disappointing because my seats were not as promised! I worried for nothing and shame on those people that wrote those negative comments… I can only think that maybe they are competitors and trying to tear people away from purchasing their tickets on Vivid Seats.
Vivid Seat is an extremely exceptional app. I arrived at the concert with my printed receipts as well as my app ready to go with just my thumbprint. It was easy Peezy! The seats were perfect and I can’t wait to go to the Rolling Stones that I also purchased on Vivid Seats. If you have any doubts let me assure you that Vivid Seat is the right app to use for any concert! Thank you so much Vivid Seat. And no, I was not paid for this review, it’s all true.
I love you guys!
Service fee 2/5
Service fee is too high $70 of tickets, service fee $22.50. Wow!
I’ll look elsewhere next time.
Nothing but trouble 1/5
If you are looking for an easy way to get and resell tickets this is not the place. There is no way to reach a real person and the whole system is convoluted.
Reliable ! 5/5
By Media gio
Great and easy !
Poor service 1/5
I have purchased several tickets using the same address and credit card, and purchased a ticket to a basketball game which went through fine. 10 minutes later tried to make another purchase and it kept telling me my address was not accepted for my credit card.. tried over and over again.. very frustrating and customer service is a joke!!
Horrribleeeeee !!! 1/5
The app tells you one price and ends up charging you a whole other price moreee expensiveee I was supposed to pay 290 for my two tickets, they ended up charging me 80$ more than that and they’re excuse was that it was for the service fee and that’s a toooo muchhh !! And if u want to get a refund you should’ve bought a 22$ insurance before you paid just in case you weren’t able to go or you wanted a refund on your order ! Like really why do they charge 80$ for service feee they don’t even do anything! It goes thru the app not them they don’t need that like wow I’m just so shocked and disappointed that they would do this when you wanna buy some tickets be aware that you’re gonna have to pay a service fee that’s prolly gonna be half of what you would be paying for your ticket beware because it’s gonna be a lot and the fact that they don’t even tell you there’s a service fee in the beginning is just dumb they really should tell you that there’s a service fee that’s expensive and also that’s there’s a shipping feee for sending the tickets online 🤦🏻♂️it’s just really dumb. Really bad website horrible experience never buying on here again 0 stars negative starsss no one should get this ..
By Andrea loves this
I look on this app daily! My first purchase was a KAne Brown concert in the Pit !!! Very affordable, reliable and fun to see what’s going on around me!
Hard to update profile 2/5
It’s too difficult to update profile on an iOS device.
Great ticket deals 5/5
Hands down the cheapest place to buy valid tickets that I have found.
Fees are out rages 1/5
By dont deal
I have dealt with vivid and finally determined that their fees are out rages my tickets startled at $342.00 x 2 they tacked on $174.00 in fees I will no longer deal with vivid!!!!
White Dug 5/5
Great experience, no issues..
Islanders win Stanley Cup 5/5
I’ve tried other ticket apps and always come back to using Vivid
Outrageous fees 1/5
By Oakleys Yanks
Fees are a little ridiculous. If it wasn’t opening day, there’s no way I would have paid this.
Poor Service 1/5
Poor communication and unreliable. Don’t use these people for any event!
To expensive 1/5
You can find tickets but to expensive.
And you really don’t have a choice with the other sites be the same.