No Sort by Value? 3/5
By Tom Mikolinis
The app looks nice and clean but you can filter by Best Value like you can online? Am I just missing that option?
This company is very Dishonest and will not help you!!!!! 1/5
By Vivid Seats Dishonest
This company is a scam. I bought tickets for my wife to see Pitbull. They were suppose to be VIP table tickets or at least that’s how they were advertised. They were not! Let me tell you it’s not a very happy wife when she and her friend figure out that they don’t have VIP table tickets! Will never use this APP again!
Easy app to use 3/5
By cool crock
I like using this app but the only problem is is if your tickets is $127 and you buy two of them your cost is $254 but somehow they find it right to charge you $317 total including their service charge which I believe is BS. I’ve use this at two or three times and probably way overpaid so I’m probably going to stop using this app unless I absolutely have to get the tickets.
Hidden Fees 3/5
$71 tix fee each🤮
great app ! 5/5
great app !
Florida Georgia Line 5/5
Very user friendly site for purchasing tickets.
Two thumbs down 1/5
Too many notifications. 1/5
Way too many
Hate it! 1/5
The most confusing app ever when and where to find the tickets that were sent/transferred to you. Happens every time. Can’t locate my tickets even though I’ve accepted them. Always have to contact customer service.
Ok but high service fee 4/5
Service fee for each ticket was 27.50.
Terrible customer service 1/5
Called to try and get a refund for the rescheduled Cardinals game from 5/21 to 5/22. We were not able to attend the rescheduled game, so I tried to resell the tickets for someone else to enjoy. Unknown to me, you cannot resell tickets less than 2 days out of the game or if you happen to download the tickets. Of course I would download the tickets, I was checking to see if my seats were correct.
Called customer service and was greeted with a rude explanation about how their policy works. No where on the site or app was there an explanation of how this works.
It is frustrating for customers who cannot attend rescheduled events and not having an opportunity to get any money back. As there is no place mentioning the “policies” that Vivid Seats has.
You such 1/5
Where are my tickets.
Easy purchase but expensive fees 2/5
By baseball gan
Easy to make purchase through the app. Crazy dumb fees per ticket though.
don’t buy ur tickets here 1/5
If I could I would put zero stars. I bought a ticket off of here and it didn’t work at the door. I ended up having to buy a new ticket and I contacted them to tell them about my situation and they wouldn’t give me a refund. They were no help at all and scammed me. Don’t buy tickets from here!
Piece of crap! 1/5
My past event 5/5
Hello, I attended a baseball game at Fenway park on Sunday May 19th. The tickets on Vivid App never had seat numbers. I bought the tickets hoping they would have good views but a giant pole was in the way. This was very upsetting and not worth the prices I paid. If sellers put seat numbers on vivid so that you know what view you actually have, it would make the experience MUCH better.
Ticket purchases 5/5
By Luckydog 12
Fast and Easy
Service fees 1/5
Service fees should be included in the price when comparing seats. Since they are not the same for all tickets it can be misleading when trying to compare prices because you don’t see the service fee until you add the ticket to your cart.
I had bought BTS Love Yourself:Speak Yourself tickets from Vivid. Because of some of the reviews I was a bit nervous about my tickets from Vivid, but as promised my tickets we just fine!! They weren’t fake, I got the exact seat I had bought, and it was amazing. I didn’t have any issues when scanning my ticket through my phone!! I will definitely buy more tickets from Vivid :)) (no they didn’t pay me for this review)
Vivid seats are dishonest 1/5
By pathetis app
Do not buy tickets from this website , they advertise ticket seats that do not exist and then send you different seats from what you pay for . Their prices are overinflated and they are dishonest as the day is long . If you dispute the salr they will tell you to go on line and attempt to sell the seats they dishonestly send you /again stay far away from this resaler - they deserve to go to jail and be sued
Kinda upset 2/5
These service fees are ridiculous
Profile problem 2/5
Not able to edit/update one’s own profile.
Great way to see a game on the spur of the moment! 5/5
By Lilly Pulitzer Lover
Grab 7 tickets together 2 hours before the game.
Said that they would give me tickets at 28 and charged 29. Then added an 10 fee for each ticket. Beware!
Was working just fine until... 3/5
Some sort of maintenance perhaps? Can no longer access my listing for sale.
It would be nice if this app/site told us we had to download a whole other app to access our tickets 1/5
Bought tickets to the Phillies a few ago and we almost missed the game because we couldn’t access our tickets. There was nothing on the app or site telling us we had to download the MLB app
Convenient choices 5/5
By STIMPSON PHAMILY
Great amount of choices at reasonable prices. 24/hr app access is very convenient. There is a per ticket service fee. However the App is organized and very user friendly.
App allows for a Vivid View of most seat choices available for purchase.
I Absolutely Love this Apps Convenient Choices for Vivid Seats.
I 100% recommend you give Vivid a try before you call the usual ticket Outlets and take pricey No Choice seats.
By calling you on phone
I appreciate your friendship with your BUSINESS AND DISCOUNTS .. please keep my E- mail ON YOUR ROSTER FOR FUTURE EVENTS.. CAUSE I MISSED CHARLIE WILSON ON : MOTHERS DAY ... IN L .A . I SURE WOULD LIKE TO SEE CHARLIE WILSON I HEARD HE PUTS ON A GOOD ❤️SHOW .. IM A SENIOR CITIZEN. THAT CONCERT IS ON MY “ BUCKET LIST “”. 🎚 Thanks, TAKE CARE. .GOD BLESS !! THANK YOU SOO MUCH .., 🙏🏾
Not the best but ok 2/5
I buy tix all the time. This is one of my least favorite apps to use. You have to enter your login info/phone number every time you purchase a ticket. I wish you could save it and update it if your info changes. The app desperately needs to be updated and simplified.
The app doesn’t tell you final cost 1/5
If u buy from them use the website. The app does not tell you the total cost. I was charged a $50 service fee per ticket and it never showed it before i purchased. Spoke with customer service 1 minute after purchase and they don’t do refunds and said that it showed me the final cost. Which is not true because even when I go pretend to purchase tickets it still doesn’t show all the fees that will be charged. Terrible app and customer service
Why Don’t We 5/5
I bought tickets to take my daughter to see her favorite group (Why Don’t We) in St. Paul in April. We got 8th row tickets through Vivid Seats. They came through my email within a day or so. Our seats were awesome. E-tickets were super easy to use with my phone app. Best show I’ve ever seen. It was the time of her life. So far. She doesn’t know I just bought 2nd row seats to see them in August! 😂😃
The worst customer service 1/5
Can not get ahold of anyone to correct an error.
Parking Pass - “VERY UNHAPPY” 1/5
By pete gent
I attempted to use my visa to pay for my parking pass but kept getting denied because my 3 digit CW code was not valid. I use this card all the time it is my check card and I know for a FACT the code is VALID!!!!
Interface needs work 2/5
The map for seat selection is tiny on an iPad and it doesn’t allow landscape mode. Nor can you choose to select seats from a zone. Instead you have to touch each section, one by one, which is cumbersome. Fees are hidden until the end.
Best Ticket Brokers 5/5
I attend many concerts here in Austin, and vivid seats are my go to ticket brokers to get quality seating at the competitive price. It’s efficient and professional and consistent. I appreciate them for these things!
Bought two tickets, never got delivered. Got scammed out of $100
Charging for an email delivery is robbery.
Very disappointed 1/5
By Stacy iphone 6 plus
I bought 10 tickets to Michelle Obama in Nashville on yesterday 5/12/19. Tickets were purchased in December 2018. At one hour before the show I was informed that 3 of tickets were unavailable. So 3 of us sat in front of the venue, Ryman Auditorium, unable to go in. I am highly disappointed and I do not plan on ever purchasing tickets from the site again. Missed a once in a lifetime opportunity.
Easy experience, egregious fees 4/5
$18 in fees per ticket seems excessive, seeing as how most orioles seats are under $20
Very dishonest website 1/5
Despite y’all think, it actually does matter. This was a bachelor party deal and I bought tickets for the Rockies saying the seats were behind the team... I show up and I’m out in the outfield seats 😑
I will do everything in my power to NEVER deal with Vivid again 🖕🏼
Best site!! 5/5
So easy never had any issues with them.
This app is horrible to sell tickets 1/5
I’ve used it extensively to purchase tickets with decent success but stay away if you’re trying to sell tickets. Very buggy and you’re likely to lose a lot of money because their listing process is a mess.
Bad customer service 1/5
It took me so long to get connected! The agent left the conversation and when you call you cannot get an actual person! On top of that they can’t refund you for postponed events without scheduled date! Terrible!
Great customer service ! 5/5
I was very skeptical about this company because of the reviews but I must say I was very wrong . I got My tickets within an hour and the customer service was exceptional answering all my questions ! This is not a paid review -
Terrible service 1/5
Not recommend. Bought MLB game tickets 2 weeks ago with an astronomical delivery fee. Won’t get my purchase till a day before the game. ( 5 months) can’t speak to a real person. No chance in a refund either. Terrible experience.
By nascar trent
It’s awesome quick and easy
Very difficult to navigate
Thieves, DONT USE VIVID SEATS 1/5
By Dont Trust Vivid Seats
Vivid seats is the worst company to buy tickets, I purchase tickets and FALSE ADVERTISEMENT, vivid seats WONT REFUND ME. Worst company I’ve dealt with, says that’s not their problem to contact the artist when VIVID PROMOTED the artist. WILL NEVER USE VIVID SEATS AGAIN, THIEVES !!!
I’d rate a 0 if I could