Had to attempt to purchase the tickets 3, technically 4 times... each time it “pre authorized my card $1.00. (Not a big deal on the monies, but now I have to make sure that I didn’t actually purchase (possibly 24 tickets.. 🙄).
We’ll see how many I get....
Dodgers Tickets 5/5
Easy to use
Great app! 5/5
Great service provided by this app and the customer service department with Vivid Seats!
Vivid dreams 5/5
Vivid always has my back the real mvp.
Exorbitant service fee per ticket, not transaction 3/5
$29.00 per ticket and you do not know till you check out.
Fees are ridiculous 4/5
Associated fees are too high.
Very IPhone friendly 5/5
It was very easy to navigate. It gave me enough time to take an elevator to my hotel room, charge my 1% battery almost dead phone, change the credit card billing, and get my ticket. Hope I enjoy the concert as much as the app.
By farm_dreams 5
Someone has GOT to come up with a better system than this- It’s 2019!!!
Fake Vividseat Discounts On FaceBook 🤬 1/5
By Not A Satisfied Customer 🤬
I just bought tickets to the Dodgers/Yankees game on Sunday August 25, 2019 , with the intentions on getting that $10 discount promotion Vividseats has advertised on Facebook . This is not the first time FaceBook/Vividseats promotions don’t give me the discounts . What a dirty trick ALWAYS !!! I also bought some 4th Of July tickets with the promise of a discount on my next purchase which is this one .
Vividseats stay B.S. people !
Almost tripled 1/5
By Felony ink
Paid for a parking pass using Vivid Seats. When got to the parking lot at the ball park found out the parking pass was three times less at the ball park then using Vivid Seats. Will never use Vivid Seats again.
By Gabe Goldberg
Wasn’t expecting the service fee’s at the end. Per ticket is a little extreme
Great way to find tickets, easy peazzy 5/5
Go app to many emails
Not user friendly, cannot figure out how to download my ticket to my phone 1/5
How the heck do you download your ticket to your phone, not obvious! My e tickets doesn’t exist in my
Menu if I am even looking at my menu, can’t tell. Wouldn’t use it again!
App Is OK 3/5
When I use the website instead of the app and order tickets, the tickets do not show up in the app when I login. So, I have to print out my tickets using the website and store it until the event. The website order using my ID and password is not linked to the app.
Hidden fees 3/5
By Swagggg trolololo
Get you with those service, electronic fees. But still a OK app
False advertisement! 1/5
By Rosie AMTG
It says it was saving my price in my cart for 10 minutes but before the time was up it said that price wasn’t available anymore
Five seats bought together, separate at venue 1/5
By lame company
You’re awful. Customer experience is awful
25% service fee is highway robbery, plus another $25 for shipping. Nuts. Would use VS more often if not so many extras.
Do not buy from Vivid Seats!! 1/5
This company is a scam. They list hard tickets in which they have no access until 2 hours before the event and really not even then. The tickets are at Will Call for you which means the seller has the tickets but won’t send them to you. He would rather put them at Will Call 2 hours before the Event. This is a Scam!! If you have a funeral or something else come up where you can’t make the Event, you cannot resell the tickets because you can’t get them until the last minute.
Super easy and fast! 5/5
After a lot of research, I decided to use Vivid Seats to purchase concert tickets. It was fast and easy and site explains everything well.
By katty salinas🤭
Soooo i havent purchesed my tickets yet but Im reading the reviews and I’m kinda getting scared 😪😢 cause I really wanna go watch Billie😪 I will be back before I get the tickets and after the concert to give a nother review😝😔
Fees... OUCH! 1/5
Your fees are ridiculous and astronomical expensive! Don’t see me buying tickets from your site. I don’t even think you guys deserve the star.
Great prices and great service
Very complex process to receive tickets
Easy to use but too expensive. 1/5
Last night purchased 2 soccer tickets and paid close to $220. This morning my son told me his friend got them for less than $140. I downloaded the app they use, SeatGeek, and sure enough. Same seats in same section and row for $139! I think this is price gouging. Try a different app. Very disappointed.
Works Great 5/5
Easy to navigate, easy to find events, and straightforward checkout. No complaints!
Email stated 10% discount to be added at checkout. Didn’t happen. Receipt doesn’t show it. Very disappointed.
Easy ticket purchase 5/5
By Simple banking
Vivid Seats makes it easy to look for tickets to any venue and to purchase tickets. I have been a customer for several years and will continue to purchase tickets through Vivid seats.
Fees hidden until after purchase and way too high 3/5
30% fees added. Ridiculous. Be transparent.
Miserable app 1/5
By hate vivid
I have problems with vivid every time. This is my last order from vivid! Even sending a review is a small nightmare.
By not happy Farmer 338876
Kept rejecting my address when my address has been the same for billing for 15 years in the meantime I lost the tickets we wanted! So extremely frustrating
Vivid Seats 1/5
Crappy Crappy CRAPPY!
Didn’t receive my 10% off if ordered now as promised.
App Keeps Crashing 1/5
Just got the new update on my phone and the App won’t even open with the updates.
Worst most confusing app ever 1/5
By juaquin jose
I can’t stand this company “ your Tickets are ready “ “ you have no active orders “ it’s so bad it should be illegal
Order # 2770061 1/5
By order#2770061 JD
Horrible experience and the app will be deleted today. Not only did I not get my tix but had fought with Vivid for 25 days on getting them delivered. Was told that I cannot get a refund either. My wife and I go away every July 14th to celebrate the birth and passing of our son. We typically travel away but she is pregnant so we decided to stay local. The last thing I wanted to do today was argue and worry about where my tickets are at but thats the way the day went thanks to Vivid seats. In speaking with the Phillies staff they also expressed how much they dislike the Vivid Seats company. I will be deleting the app after this review.
Most difficult app I’ve ever used. 1/5
By pottery peep
This app is easy to use if you are purchasing tickets but it is very difficult to use when selling tickets.
Worst service ever 1/5
By pissedoff phil
I updated my billing address. I put 2 for apartment instead of Apt 2. They took my money. Then cancelled my tickets. To design software that idiotic says a lot about this company. Will never use them again. Make sure you don’t put a capital letter where a lower case should be. They will charge you then cancel your tickets.
Who knows how much the fee is? 2/5
There is no way I would ever “purchase now” without knowing what the fee is prior to purchase. You could charge me anything you wanted. Too much secrecy before purchase. Deleting the app now...
Won’t take my address 2/5
Stupid site constantly says address invalid
By Cam b mu
Best value! 5/5
Looked for last minute tickets and found that VS sold tickets at least $100 cheaper than Stubhub and SeatGeek
I can’t find any assistance whatsoever 1/5
I can’t get a hold of customer service , I’ve been trying for two days and the chat option is extremely flawed
Worst app ever to buy tickets 1/5
I had to plug multiple addresses in cuz the app was not able to comprehend basic addresses. Apt #, etc. lost multiple tickets and made me purchase from seatgeek.
Cheap tickets RIDONKULOUSLY HIGH HIDDEN FEES 2/5
By THE Jaded Angel
Ticket prices are relatively cheap...$33 fee PER TICKET IS RIDONKULOUS. Why not just sell the tickets for a reasonable price forgoing the ridiculous rates because you’re also paying a flat fee to Vivid. I’m not opposed to paying $150 PER ticket...but to HIDE behind a HIDDEN FEE is nuts
Our concert was cancelled and rescheduled for July 2020 and they won’t give us a refund even though that’s a year away... Once they have your money you are screwed.
Love concerts through Vivid Seats 5/5
By joy & christopher
I’ve been ordering my venue tickets through Vivid Seats I’ve been to many venues, and though there is a fee for purchasing tickets through them. I love the comfort of getting my tickets via eTicket. Boom!! DONE! And I have my tickets. I don’t have to drive anywhere. Thank you Vivid Seats.
Payment method 1/5
Disaster with a payment method!!!! Always showing mistakes with a billing address when there is no any mistake!!!!
Can’t log in 1/5
Ridiculous app won’t let me log into my account right after creating it.