You have to be the worst company on the internet. You are irresponsible, uncaring, full of bald faced lies and a detriment to the entertainment business. I don’t see how you stay in business.
Hey, everybody out there—STAY AWAY FROM THIS TICKET COMPANY; THEY WILL SCREW YOU OVER!!!!
Mike Hunt 1/5
I love how they don't even mention the $40 worth of fees until the final checkout page...
Good app, but... 4/5
Like that it shows you the view from seats , but Service fees are high.
Just No 1/5
This is too much of a pain, just use Ticketmaster
They don’t accept scanned tickets. 3/5
By Martha CP
I wish I didn’t have to go somewhere to print my tickets.
Customer Service 1/5
Concert is tomorrow.......still don’t have tickets and of course you call their CS lime you can never get a human being. I’ve done chat line and that’s a joke - no response. I will never use them again!!!
Don’t trust this company 1/5
Awful awful awful experience with purchasing my tickets. Very confusing process.
Happy 😊 5/5
I love this app for my tickets for Panic! at the disco. I really trust this app 💕💕
Terrible. Last resort use only
Great service DrStevenLandman
Easy process 5/5
By Orange Bch.
Search, review, pick, pay and instant ticket. Love the ease of the process.
Great site 5/5
Very easy to use. Fab!
I’m now satisfied 4/5
By Not a scholar but a user
I had what I consider to be minor problems with Vivid Seats in the past but everything has been good lately. I really appreciate their special offers.
Panthers Basketball! 5/5
By Mark Fages
Got seats for a good price. The Pete rarely sells out. MOVE DOWN! Watching #11 FSU tonight.
Nearly $100 in hidden fees/taxes 2/5
I have used this app a couple times before and absolutely loved it. I just used to to purchase tickets to the Houston Rodeo/Cody Johnson. The tickets I selected were $144/ea but I had a 10% off coupon so that made them $129.6/ea so roughly $259.2 for the 2 I purchased but the amount taken off my card was $353.71! Nearly $100 in taxes!! There was no detailed receipt to break that down. I tried contacting them via live chat but when I enter my order number it would say there is no order matching. I don’t see why I paid nearly an extra $100, I would understand $20-$40 of taxes but not $100. They need to be more transparent when checking out so people aren’t slammed with all these hidden fees. This will be the last time I use this app.
Check out process is deceiving! 1/5
By Missi 777
I went to place an order and it would not give me a breakdown of the fees with my purchase, only the ticket price. I contacted customer service and the fees were almost $100 more in addition to the ticket price. Buyer beware!
By SSW iPad
Not user intuitive at all...
Very buggy! 1/5
Can’t see my tickets, can’t retrieve my password... frustrating!
It was ok 3/5
So the price they have listed is NOT the actual price. Add on about 50$ to what ever they say. And then if you do end up purchasing the tickets will take about 2-3 days to deliver to your email. But it gets worse...then you have to download flash seats and wait for the seller to upload them to your account. So it’s a lot of bs you have to deal with but in the end the tickets came through and we had a great time!
Ticket prices are great for BYU games but you can bring prizes down for UTAH jazz games and wicked
Credit Card Expiration 4/5
By Seton Hall Pirates rule
Only complaint so far, attempting to type the expiration date it would not allow me to input on the screen as the timeout clock continued to tick on, only to finally realize that at the very bottom of the screen was a hard to notice scrolling date to select from. Stressful the first time.
Buying Tickets on App 2/5
It’s convenient to use the app but I don’t like that we’re not given additional options. I wanted to buy 6 tickets but not all in the same row. I wanted to buy 4 in one row and 2 in a row directly above or below. I would of liked to of had a “continue shopping” option. I also don’t like that the app won’t show me the exact seat numbers. I don’t get that until after I purchase.
Fees are high 3/5
Good app but super high fees
Horrible experience 1/5
Zero stars worst experience. Don’t use to buy tickets ever.
Placing the order between the ten min margin they give you once I click buy it sold them already.
Poor customer service 1/5
I’ve tried to get through multiple times and different ways. I can’t chat through the app on my phone and I can’t get through to a live customer service rep. So frustrating!
Will never use stubhub again 5/5
Much more user friendly than Stubhub
Great seats 5/5
I was able to find better seats through vivid seats than the actual venue website and another ticket app.
Learned a lesson in selling 3/5
I had a pair of concert tickets I could not use and listed them for less than I paid for them. They sold and I just saw them get resold for face value. Good lesson for me in listing tickets!
Basically, my money was taken, ticket was never issued to me and I was offered no customer support. I emailed with my issues and got no response. Use another app or just buy them directly. Unless you prefer horrible service.
Do not buy tickets from here
The fees are ridiculous 3/5
Be prepared to pay 50% more with the fees included at the end. That’s just your portion. Don’t forget they are sticking it to the seller as well.
Awesome app 5/5
I’ve been buying tickets for every sports event and I love this app it’s quick, efficient and reliable. I have my family and friends changing ticket brokers and downloading this apps thanks guys.
Have a after fees viewing option
Geat app! 5/5
By CT Sean
Easy to use and quick service!
Vivid is a scam 1/5
I ordered ticket thru the app For box seats they had a special delivery option so I went with it see that there is 100 percent refund but they lied they took my money I received no tickets. Go to Ticketmaster because vivid is a hoax.
Use SeatGeek Instead 1/5
Any website that won’t show you the taxes & fees upfront before you put in your card info can’t be trusted.
They hide fees!!!! 2/5
They hide 25% fee
Rodeo tickets 5/5
By My 4 Love
Fast and better prices.
Very good 5/5
By montana._.williams on insta
I am interested in going to a shawn mendes concert and this app was very helpful to plan out seating.
Extra fees 1/5
Service fees are way to expensive!
Surprises that I don’t like 2/5
By loving the orices
I don’t mind paying a fee for Tix but that was a bit exorbitant!
Ridiculous fees 3/5
Fees are awful
Fees up front please 2/5
The fees charged should be disclosed waaaaaay before I’m at check out. Too much navigation before I see final price. #transparency
Rip off 2/5
By Kayla. L. L.
The service fees are stupid expensive. I had to pay an extra $50 just for “service fees” for two tickets. Ridiculous
They are unwilling to work with you if you need to cancel even if you bought your tickets only minutes before
Ripped me off $400 and was unapologetic 1/5
MY TICKETS NEVER SOLD AND I WAS CHARGED $400 BY VIVID SEATS.
I sold my tickets and the buyer agreed to the price. The tickets were mobile tickets and wouldn’t upload via pdf. I called customer service and talked to Luis, who said he wouldn’t connect me to the buyer so I could get the tickets in his hands. He said I should have read the fine print and that they don’t work with mobile tickets, but that’s exactly how I originally bought the tickets on Vivid Seats!!! He said not only would he not cooperate with helping me get the tickets in the buyers hands, but he was also going to cancel the order and then charge me for the cancelled transaction, and then I received a notification that I was being charged $400 for not following through with the sale. As someone who has been a customer before, I was shocked and I absolutely do not recommend using this website.
Use it for EVERYTHING 5/5
I use Vivid Seats for EVERYTHING. I used Ticketmaster for tickets and they lost them. Used vivid ever since. If you are a sports fan, this is the ticket app for you. Me and my boyfriend attended every Tennessee football game this year because of this app. Absolutely love it and will never use anything else.
Transfer of tickets 1/5
By worst exp ever
The email sends you a link to accept the tickets. When you click on the link you go to a page where you see the ticket but no link to actually get them. I wish I used Ticketmaster. Also no one answers the phone, endless loop of BS and no one answers the chat feature. This will be my first and last purchase.