Go back to the old options 3/5
By Ok. review time
I love the app, however I miss being able to have a live preview from the notification and I also miss the option to mute or I mute the camera viewer from the app... those simple things make a difference .... also the app notification response time is delayed...!
Very Handy 5/5
I leave my house with my alarm set than my girlfriend calls me, she’s coming over my house to get something. I shut it off to let her in while I’m miles away. Than reset it when she leaves. How awesome is that!!
Forget to set alarm after I leave, no problem, set it while away. And when Amazon delivers a package I know immediately by notifications, camera works great, and I can keep an eye on it until I get home.
App barely works 1/5
App works when it wants it rarely connects to the pad notification never send to my phone either
No way to disable entry delay from the app? 3/5
This app works fine. But honestly, why are you not allowed to disable entry delay from the app? I don’t want to have to walk to my panel every time I want to disable entry delay. This would be a huge plus for me!!
New update does not work 1/5
Unfortunately I downloaded the latest upgrade to the application. It clearly does not work. Lost control of my alarm from my phone. I hope they have a fix soon.
Landscape Please 4/5
Final star reserved for landscape orientation. My iPad is my desktop computer and sits in landscape mode. C'mon, folks. It's a standard feature of virtually every iOS app.
Almost perfect! 4/5
I trust this app and I love it’s features. I just wish it had the ability to connect to my Apple HomeKit. The Apple ecosystem is great, wish I had the ability to tell Siri to “Arm house!”
If only their equipment worked consistently 1/5
Overall the idea of their system is great. But the equipment never works consistently. Between a botched install that we have had to have addressed more than once, the panel and app never work well. Why in the hell do I need to call in to have the panel updated? It makes zero sense.
I will say the 1 star is for the reps on the phone who have always been nice. We will never recommend vivant to anyone.
Minor issues 4/5
App works great. Only issues that I have is that if my Face ID doesn’t work and I enter my password, it kicks me out of the app constantly. I also noticed that out of all my apps that I use Face ID, this one has the most issues not recognizing it.
Excellent App 5/5
I've had Vivint now for years and compared to the rest of the competitors; it far exceeds my expectations. Being a total tech junkie, the system allows me to remotely monitor and control my entire home through one single App, which is crucial. e.g., Door locks, lights, and temperature through one single application. Customer support is excellent, and I especially appreciate a company who continues to seek innovative ways to create a system that allows you to be worry-free.
Nothing but issues 1/5
By v stinks
Can’t set the alarm with the app. The app shows doors are open when they aren’t. Not impressed and regret purchasing the security system!
Just horrible 1/5
By violante de luca
Horrible system, horrible program. Had them out several times to fix the system and app compatibility. no issues fixed. Can never turn down the temp with the app. The talk to video on app never works, so no use even using that feature. Temperature always fluctuates due to app and their home system. Tried to cancel, but they just charge you the full time fee, NOT a cancelation fee. Horrible system, with an incompatible program. Will shut this off as soon as possible. Do not waste your hard earned money.
Great app 3/5
The only reason I have not give this app a 5 stars because they release an update for iOS 13 beta that crash the app. Now I can’t access the app on my iPhone. I have to use my iPod touch that is on iOS 12 to access the app while I am away. It was working great on iOS 13 beta until the developer push an update that was not ready or compatible causing me not able to sign in on to the app. When you call tech support they tell you they cannot help refer to use a different device until further notice .
Temp Control 1/5
The temperature from the smart thermostat to the app isn’t always properly synced . It’s always 1 degree off . Also constant error messages when opening or closing the garage .
Great App 5/5
Convenient and things work well so far.
Great system, when it works properly 3/5
By Jeanell P.
My husband and I purchased a plan with Vivint in a Best Buy location during a Black Friday special in 2017. We loved the convenience and technology used to control the system. But, after having it for more than a year, we’re thinking about a new system. The app and panel are always having issues, and we don’t always feel secure. Videos aren’t always collected when the sort bell senses movement, and there were times when the doorbell camera hadn’t functioned for 3 days. It’s a great technology, but needs a lot of work.
Lousy app 1/5
By pumpkin 120
App continually fails to function properly. Constantly offline. Doorbell doesn’t work, cameras don’t work, panel constantly not working even though it’s been replaced 3 times and techs have been out several times. Works for a week or so, then malfunctions again. I do not recommend signing up with Vivint.
Vivint app 4/5
The vivint app works so much better that the app for the last security system we had. That only thing I have seen so far that we have not figured out is that everyone that is set up in the system with individual codes always show up in the app as the admin person. I like to know who is doing what, that is why we all have different codes. We have not had our system long and are still figuring things out.
Plagued with issues 2/5
This system is always having problems. The app will randomly tell you the garage was left opened when it wasn't. The app won't let you arm your system, or it will tell you the garage is not connected. Nothing but problems from the beginning and no way to just report an issue unless you want to spend a minimum of 45 minutes on the phone or in the chat. Needs work.
Latest version crashes on opening iOS 13 2/5
Your latest versions crashes on iOS 13 the one previous to the latest release worked fine on iOS 13 with the exception of not being able to live video stream from cameras now the entire app doesn’t work period. One would think with a new release with iOS 13 any new updates would bring it closer to compatibility of the new iOS but in this case the recent update has made it worse. Still buggy, even on iOS 12.
After last update 1/5
After the last update, it’s very glitchy. It takes forever to unarm or arm if it even does. It times out. It says it armed when the control panel says its disarmed. Just a frustrating mess all of a sudden.
Issues with recent update 3/5
App is good. New app update caused issue with devices getting proper status when setting or disarming alarm.
Fixed, this is a 5 star app.
Works as expected.
Best product out there! Love everything about it!
I just updated the app and there’s still problems .
Can’t see all Camara’s at once 2/5
I like the app. But not sure why that I can’t see all the cameras at one time and in live action. I’ve never had a camera system where I couldn’t see all the cameras, or at least four of them, at one time. On the screen. So I’m having to go from Camera to Camera and tap it to see any live view. :-(
Good app 5/5
This app is amazing
It’s like OMG
I just love it 😍😍😍😍😍😍🥰🥰😘
Better life 5/5
3 days after I got Installed I had water detected in furnace room. I was able to open garage door for maintenance guy and have him fix it and prevent a lot of water damage from going into the home. Love being able to lock doors remotely and checking in on outside activity around my home. Great experience with a very friendly and helpful technician who made sure I understood how to use everything. Thanks Vivint!
Happy for the most part 4/5
Happy so far with the system. Love the ability to arm or lock door/close garage door from my phone, as I have been known to leave in a rush for work and forget to shut garage door. However camera seems to be unable to show video quite often when looking back, and I get constant alerts that doorbell camera detected a visitor when there is nothing and no one there. I had to turn sound off at work due to doorbell camera as it is a constant alert for no reason. If it wasn’t for the few small issues, I would love this system completely.
Love it works great!
Video needs to be more user friendly 3/5
With one of the recent interface updates the live feed is NOT as user friendly.
- You can no longer use one hand to swipe up or down to zoom in on a video. You have to use both hands to pinch out to zoom in. One hand to hold your phone and one hand to pinch out to zoom. Very inconvenient!
- Watching the live feed the ‘X’ is on the top right, but when viewing a video event the ‘X’ is on the top left. How about putting the ‘X’ for both on the same side?
Who designed this recent update thinking it would be better?
Vivint is Awesome! 5/5
I love this app, and the opportunity it affords to check that my teenagers have the house locked up when I’m away from home!
Faulty app and faulty system 1/5
The app won’t record or store any events and the system is faulty, meaning it will go off randomly and scare my little boys
Cool, easy to understand. 5/5
Didn’t think I needed this until I used it.
Unable to download clips 1/5
I am currently having an issue where I am unable to download any clips from my cameras. If I uninstall and reinstall the app it crashes my iPhone and causes this issue.
User Friendly 5/5
Love this app. The color coding is genius. They made this so simple The door bell camera is amazing you can communicate with someone at your door when you’re not even home!
Trash !!! 1/5
My app takes forever to show me feed especially when checking indoor camera . Then the app crashes .
Recording timing 1/5
When a camera records and logs an event on the hard drive, it’s an hour off. You actually have to search through the full day recording to find an event. The quick 20 second snippets only work half the time.
Both Product and App are High Quality 4/5
By H. Roberts
I would give this product 5 stars if not for the slightly clunky “talk” functionality when the doorbell is rung. Sometimes it works immediately, sometimes it takes too long, sometimes it seems to have opened itself. The talk function is the only thing at all that isn’t as smooth as the rest of the app, which is otherwise 5 stars again. I’d give it 4.5 stars if I could.
Same problems all time. Lost signal to cameras, no audio to mics, cameras record when no one is there or record after they leave. Everyday I lose a camera due to connection but yet I have the fastest internet available in town. Worked flawlessly for two weeks since I got this system. Nothing but issues ever since. They made out like bandits locking us into their idiot contract. Can’t wait for this to be over. Total crap devices.
Once thought it was great 3/5
By The last light 974
Initially I was sold on the ads that I’ve seen. I do enjoy the flexibility with using multiple things on one app but it definitely has flaws. There are still flaws that currently exist that I’ve brought up several times to customer support personnel over the past year. My smart assistant on my thermostat for example, it’s completely useless. It has not learned my habits in over a year. I’ll leave home in which it’ll adjust to a different temperature for while I’m away. This would be great if it didn’t switch back to a home mode within two hours decreasing the temperature in my home all day. I’ve caught this several times and have switched it back to away mode thinking it would help, only for it to switch back to away mode again within an hour. The recommendation I’ve received from customer support was basically summed up to “maybe don’t use that feature and manually adjust it”. Essentially I’m paying money for something that doesn’t work correctly and to this day has not been fixed. I’ve had several issues with recording on different cameras. My doorbell and even one of the cameras I have for my driveway have missed several opportunities to record motion. You have to wake up my driveway to get to my front door, with each trip a recording should happen with each camera. There has been so many instances where no video will be recorded for my driveway but the doorbell will record someone or vice versa. Another camera, even with several adjustments, records every leaf that blows in the wind. So much so that I end up having hundreds of “events” that end up getting recorded of absolutely nothing. Another issue that has yet to be fixed even though I have reached out several times is the difference of recordings amongst the control center in my home and the app. As of right now I have no recordings of any “events” from my driveway camera on my app for the past 8 hours even though people have left and entered my driveway multiple times. On the control center it shows these events being recorded. I feel as if it’s a huge annoyance when you sign up for Vivint for a contract that lasts 5 years and their equipment does not meet expectations. If someone comes into my driveway I should be able to watch the recording on my app and not have to drive all the way home, open the events on my control center, scroll through every recording since 12:00am (it only displays from the earliest recording of the day to the latest) to see any recordings. I could complain about a lot more but I feel as if I’ve already gave a semi good impression of the quality of Vivints offerings. To end things yes I’ve spoken with several people on the phone, I’ve reset my control center several times, my app updates automatically, and I’ve deleted and reinstalled the app several times as well. The only additional thing I can do is to have a technician come out to my house that I’d have to pay for. Yes, Vivint makes you pay for someone to come inspect your system if you’re having trouble and can’t fix it yourself after a grace period (I forget the timeframe) has ended.
Great App 5/5
Have had a great experience.
MAJOR MALFUNCTION 1/5
We signed up and have a 4000 square foot house with cameras and sensors every where. When Vivint created our account, we never got access to our security system! Instead, our account was linked to the cameras of someone else’s house that we didn’t know. SERIOUS PROBLEM! After hours on the phone and with a technician at our house, VIvint couldn’t solve the problem. I couldn’t control my security system online or on my phone, but I could control some random strangers home and SEE IN THEIR CAMERAS!!! Vivint will not address this issue and it’s crazy!!
Issue with live feed 1/5
This app is becoming useless. I am unable to access the camera to interact with individuals who ring my doorbell or my camera goes offline
Water sensors and outside cameras rules 2/5
Water sensors cannot be configured in the app for notifications (water was detected) unless they are disabled which means the alarm is also disabled. Ridiculous.
Can't configure the outside cameras to turn on Philip Hughes outside lights (or any lights for that matter) when detecting something. Ridiculous.
Recored videos 1/5
Recorded videos won’t even load! So frustrating
Vivint smart Home 3/5
We have some peace of mind now! 5/5
By Georgia lovers
We just got our system and we fell in love with it immediately!
Right now my daughter is riding her bike with me being watching her though the app! Even my family overseas can watch and talk to us through the cameras which I love!
Mathew and his partner did an amazing job with installation and Elfie was so great and knowledgeable with the selling part!
I thank God for Vivint! Hopefully we can have the great service for many years to come!
McFly is a liar 1/5
Who from the marketing department wrote the review on the app page? OMG! The app is fine. The cameras are NOT fine. Instant notification.....NOT. we have people come to our door, ring the bell, come in and have dinner, and then the bell actually sounds. Instant BS! The cameras are great when they actually work, which is half the time at best. I have to reboot the panel every couple of days because the cameras are “offline” so often. Any thief has, at best, a 50% chance that my cameras aren’t working. And if your internet is acting up, you can COUNT ON this system to fail because it relies entirely on the internet to work!! Worst $2500 I’ve ever wasted! Save yourself the hassle of this chitty system and buy a hardwired system that actually works.