Live even aka camera doesn’t work 1/5
Ever since the update live view has to do some circle with a percentage and it never loads to see who’s outside. This app is now trash. Most important feature doesn’t work. FIX THIS ISSUE
Great app 3/5
This is a great app but please add the mute button back for the live feed! I have three dogs who go crazy when I watch the live feed because of the white noise! I used to be able to mute that to save them from the annoyance!
If only I had known.... 1/5
When we got this service it started out some what decent but quickly declined.
I called customer service all the time bc half of the time nothing worked.
My current problems.
- Ping camera has no rhyme or reason when recording. We have clips back to back even when there is no movement. When we have movement it’s not captured. My aging ill dementia mother in law lives with us and one moment she’s sitting in the living room then the next clip she’s gone but the clip does not show her getting up and leaving and with a person with dementia it’s a must to have.
- when trying to upload a clip it just stays in that state ...... uploading clip but never completes and therefore I do not have access to view.
- doorbell intermittently works. Thank goodness I get notifications on my phone otherwise I may not know someone was at the door.
- constantly keeps disconnecting from wifi.
When calling CS it’s not a quick call and the solution might work for a short time but then it starts to malfunction again. Calling all the time is exhausting and time consuming Like an idiot I signed up with a 5 year contract which they would not let me out of without paying the monthly payments with the amount of time left on my agreement even though I’ve had nothing but trouble. I think I just got a lemon but unfortunately they’re unable to make it right.
Be careful when signing up bc you will not pardoned from the agreement if you are not happy. Would I recommend this? No no and no.
NOT GOOD AT ALL AFTER THE LATEST UPDATE 2/5
They have new update and the live camera its not good anymore, lagging always
Can’t access anything on phone 3/5
When using a iPhone 10xr I cannot access any videos, arm alarm, anything. What changed with this update to do this?
video feed not working 1/5
The app gets worse and worse
Vivint scam artist LLc 1/5
Scam scam scam service equipment horrible and the app is terrible
Very slow if it works 1/5
App goes online and offline practically every hour. Sometimes it doesn’t record footage. I’m beyond frustrated and tired of constantly casually customer service.
Won’t turn notifications off 1/5
Even when turning off completely in settings it still keeps going off. There has to be a convenient way to shut it down as opposed to having to go into all the settings and shutting everyone’s phone down to its warnings.
Great For My Assisted Living 5/5
I am so thankful to have this system. Having this camera system has been a life saver for my business. I am able to see things I need to see. One things for sure people lie, put the cameras tell the truth.
Live video 2/5
This app is garbage I haven’t been able to see live video feeds since I got the system. They tried fixing it three times already
Cameras and Thermostat 1/5
I have had the Vivint system for about 18 months now and it has been nothing but trouble. The cameras constantly crash and the Thermostats won’t change via app. I have had technicians at my house at least a dozen times now and they always blame something else. First it was an update that needed to be done then second they say it was the actual hardware. Please don’t waste your time.
Love it! 5/5
Easy to use, I can check to make sure the garage door is locked once my kids leave for school. Highly recommended
Best smart home app out there! 5/5
Very user friendly, by far the best Smart home security app in the store. My favorite feature would be the smart thermostat, being able to change my thermostat through my phone. The 4K camera is a good feature too
The app is amazing the service Vivint offers its self is not worth the money!!! My home will arm but the cameras never record and send to the monitor like they are supposed to. if someon broke into the house we wouldn’t no who it was!!! Not worth the 100$ a month!
Slow and doesn’t work 1/5
Overall slow and doesn’t work most of the time. Doesn’t detect visitors at the door even when door bell is rang. Videos take too long to load and once they do load people are gone. Live footage/video doesn’t work most of the time. Will load to 90% then say retry.
Share video clip? 4/5
App is great, but you need to patch the app. Can’t share video clips which is an important feature.
Had the service for two years now and always have glitches with the service.
Deleted app and download again but to no avail. Currently the doorbell camera will not load and give a current video. Have had false alarms and the app would not allow disarming when I was standing (in the garage) 12 feet from the house control panel.
Vivint app 5/5
By AL Grams
This is such a great app!!! The cameras are awesome! It’s so easy to use and I really like being able to set the alarm from my phone!!!!
Too slow 1/5
Getting the camera loaded is so slow. Too slow. And often times it doesn’t detect packages being dropped off or even us walking out the front door. Quality and accuracy appear to be on the decline.
Sometimes it works 1/5
It would be nice if this app would work more than 50% of the time , sure you can access the cameras most of the time but if you want to adjust the temperature in your home you better think twice, because it only works sometimes. It’s very frustrating PLEASE FIX this app...........
Picture Format/Quilty 3/5
The Vivint App was nice the first part of the year when they made that update to the app that we could review Playback and Live with nothing on the screen in our way why we trying to review pass incidents. Now when we go on Live videos and on Playback we have so much stuff on the screen that we can’t get a clear picture of everything on the video. We have a small screen at the top left hand side of Playback that sits on the screen that want go away. I’m not sure why that’s on the screen at all. It’s the same thing we see on the full screen. So that’s taking up space right there for is to have a full clear View. Also I have a back camera which points to my window and my backdoor. I wish it was away I could remove everything off the screen because it’s hard for us to see everything when I go to my playback. The line at the bottom so we can fast forward and the time above it is in the way especially when you have to call the police’s and they trying to see everything in full screen with nothing on it so they can get a better view on what’s going on. It’s truly hard to try to make out stuff are to try to point something out if it’s at the bottom where the playback rewind and fast forward line is at. Also you have the time right above it as well. I think Vivint needs to have away where we can maybe tap on the screen when we need to hit the rewind and fast forward key and time again. It’s blocking a lot of important stuff if something happens. It needs to be away the screen can be clear when we trying to review anything that’s in Playback. Just in case we need any video for court as well. We paying our money every month and I don’t want this to be a issue that a case can’t be solved due to lack of information/ evidences. The only reason I got help from the police department was because they had a video but the video wasn’t clear as the police said due to everything that was on the screen when he was reviewing the footage. And they don’t have time to wait on you to download something and give it to them. They want to see it from your system as is before they do anything. But what saved me and helped me out was a witness that helped prove what I was showing them on my video. So please Vivint make away that we can show the police department a full screen with nothing on it. Because they want take it down here if I have it saved to my phone already. They wants to see it on the app are the panel before they will take it. Because they said anybody can change a video.
Not a very good system 1/5
By Br3nda R3y3s
Lately Crashes all the time and when you want to see a recap won’t won’t and keeps giving you a message to retry and retry and never really plays! I try getting out of the app completely and get back in and nothing s pretty frustrating! So much for having cameras if you can’t even see them when you really need to
Great buy for peace of mind 5/5
I love the app feature, we bought the smart lock, door sensors, window sensors, window break, motion detectors, and two indoor cameras. My husband is gone often for work so the app feature allows him to check in on us anytime he is away, giving me security. We have been so happy with this purchase, I’d recommend to anyone looking for a security system that is also easy to use.
iPad Support 1/5
By Jazzy Dré
Please fix for landscape support for tablet users.
Best security app I’ve used 4/5
This system is great. The app works very well. The only thing I’d add is the ability to incorporate WiFi smart plugs and switches so I don’t have to use a separate app. WiFi smart devices are cheaper and easier to add than z-wave so I’m sure many people will want this feature. Also, incorporate nest cameras like the hello. I know Vivint sells their own cameras but nest cameras, especially the hello are far better.
Con: The widget hasn’t worked for several releases. Until the last, the widget just said it was still in beta even thought it had worked for me before. Now, it just says unable to load. I’ve tried deleting and reinstalling the app, removing myself as a user from the panel and resending the access all to no avail. I really loved this feature for the month it actually worked. Figure it out please.
A complete disaster 1/5
I’ve given it over a year. If you want to spend time on the phone troubleshooting the system weekly, replace defective thermostats every few months and reboot your router periodically, this is the product for you.
Widget broke 2/5
Updated to 19.11.300 and now the widget is stuck at unable to load. Got so used to it frustrating I have to unlock phone and launch app.
It may sound petty but when carrying groceries it was nice to have so few clicks to disarm.
Ideally Siri integration or an iOS shortcut would be better... but at minimum bring widget back
Awesome security system 5/5
Very user friendly App. We have had the system less than a week and absolutely love it. The installers were awesome and the sales rep. Sold us within minutes to have the system protect our home.
Great App but.... 4/5
This is a great app and I love it but the latest app update has caused the app not to work as a widget on my iPhone. Widget shows “unable to load”.
Easy and Useful 5/5
Love the app! Better than the old one. Easy to navigate around and has way more features. Thanks Vivint for the thoughtful app upgrade!
Good so far 4/5
The app and cameras are amazing so far however the cameras could be a bit better because it’s so pixely
Add to Homekit Please 4/5
By Apple Wolf X
Would love have Vivint integrate to Apple Homekit and Siri shortcuts other than that the app is great
I Love the Smart Home 2/5
I Love the system but hate the New Update for this App the Cameras Hardly ever Load So I can ChecknMy Cameras. T alwaysTells Me To Retry!! I Hate That ut Doesnt load Fast enough.
New update not letting me see camera feed 2/5
The app was working great but now with this recent update, the video feed and live camera feed has stopped updating.
Great but one issue 4/5
By Julian Duenas (•_•)
One time I was on vacation and my brother’s friend was taking care of my pets, but we forgot to tell him about vivint. we armed the house and I get a notification from vivint saying the arm went off but I know it’s my brother’s friend so I try to disarm the system (I was on a plane at the time so I had no signal) I get on vivint and the loading screen takes almost forty seconds( the whole time my brother’s friend is freaking out and calling my brother but I disarm it.
Camera access lags 1/5
I see my friends cameras with ring, arlo and other camera systems and the quality is so much better than mine with Vivint. My cameras take so long to load on my own WiFi with over 100mbps connection. Almost no connection when using cellular away from home. Smart homes should be constantly improving, not getting worse.
Can’t switch codes from app 1/5
This system was recommended for my short term rental business. I do not recommend. The app worked great for a week. Now I can’t add guest codes from the app. I must go to the unit to add/change codes from the door panel. What is the point of the app if I can’t do anything remotely? Purchasing this system was a poor business decision on my part and I will be sure to warn my fellow investors against it as the company seems to have no plans for improvement.
Thermostat schedule 1/5
By Thermostat Schedule issue
The thermostat schedule feature continues to turn off in the app when the system is disarm or armed.
Best app 5/5
By meh ballz
what a joke....don't waste your time or money. camera stopped working and i have to pay for another one??! f that mess...
How does it keep getting worse?!?! 1/5
Seriously... how does an app get worse with every update? Well, if you’re interested in making your app worse and worse, ask Vivint. I can’t see any of my cameras for more than 3 seconds before it starts re-loading. It’s SO glitchy. I seriously hate this app and the support from Vivint. 6 more months of this nonsense and we are DONE
Not that reliable 1/5
It seems like every few days the app doesn't work you call vivint to find why it's not working they give the run around and want to check your whole system it seems like your on the phone with them for a hour or so it's a good start for security it does what it should but the app is terrible
I would love to get out of my contract with Vivint but supposedly I signed a 2 year verbal contract but don’t remember Donny that hum?? Interesting !!!
I only gave it 1star because it wouldn’t let me give 0 stars
So many bugs 1/5
Every time they update the app it gets more glitchy.
The worst 1/5
The app rarely works. The system goes offline constantly. I have never had any service that requires me to contact customer service so much. The camera view loads to 90% and stops every. single. time. If someone is at my door and I want to quickly see who it is, it’s impossible. I have to swipe the app closed or sign out and back in and hope that it magically displays the image. It is frustrating beyond belief. And unlike my internet provider who will refund me for slow speeds or outages, vivint couldn’t care less. They take all their money even though the system only works about half the time. I would never recommend Vivint.
Very Good 5/5
So far so Good!
Great App 5/5
Very user friendly.
Doesn’t work for ipad 1/5
App works for iPhone but won’t let me sign in on iPad Pro
Not all is working well 2/5
I have the smart doorbell, the garage remote and one camera. The app keeps telling me my garage door is open when it is not. I can’t seem to talk to a real person only via text. A little frustrated.