I’m very disappointed with the app and website as well. I needed to change my flight twice in a year and have never been successful. My recent experience was a nightmare. Even though I got to the last step where I needed to pick my new flight date, every time I choose a date, it said that there were no flights those dates, I did this multiple times.
Lack of customer support in an emergency 1/5
No one helped us not even at the counter. They said call and no one answered for a week !!
🚨 Alerta No Vuelen Con Volaris 🚨 1/5
No 👎 Vuelen Con Volaris
Por Un Kilo De Sobre Peso En Mi Equipaje Me Cobraron Un Cargo De $30 dollars Y Otro De $810 Dollars E Tratado De Comunicarme Con Ellos De Una Y Mil Formas Pero No Lo E Logrado Ise Un Reclamó Y Lo Serraron Sin Dar Ninguna Explicación De Por Que El Cobro No Autorizado Y Lo Más Frustante Que Ni Por Teléfono ☎️ Te Puedes Comunicar Con Ellos Al Servicio Al Cliente.
Jamás Volaré Con Ellos Prefirió Viajar En Autobús Que Usar Su Aerolínea
Evítate Contratiempos Estrés Y Dolor De Cabeza 🚨No 👎 Viajes Con Ellos 🚨
Siempre viajo con Volaris. Me encanta.
El proceso para comprar mi boleto siempre es. Sencillo. Rápido. Y con tarifas y horarios de vuelo bastante accesibles .
Underhanded Techniques 1/5
Changes the prices as you are searching for flights.
No se puede usar la flexibilidad 1/5
Cuando intentamos cambiar de fecha resulta que aunque el precio era más bajo, no se podía porque lo que se toma en cuenta es la tarifa base y había que pagar mas,
Siempre los precios son disfrazados y alzados y para evitar cualquier cambio a favor del cliente.
The flight from Portland Oregon to Guadelajara 5/5
The late night departure from PDX is cool- you wake up approaching Guadalajara the next morning!
Very slow 3/5
Very slow system
By Chellieee :)
I always fly Volaris and checking in to my flight I was charged again for the flight. Don’t need the headache since I’m trying to get away from work. Hope the refund without the hassle.
App does not recognize my user. 1/5
By Der Steppen Wolf
I am able to login from a web browser but I cannot login using the App.
Awful. Just awful. 1/5
Cannot complete check in. They charge $15/boarding pass if you do not print them in advance. Error code after error code. Absolutely absurd. Trying to get an actual human on customer service is impossible.
By bonnie machaquita
You shouldn’t I force zip ties when traveling with your pet in their carrier. It’s cruel.
Its All Right 5/5
By Da Demp
I gave a 5 star because to me, Volaris has been nice with me and well others have bad experiences but with me always Super Nice!
Didn’t load my TSA PreCheck to my digital boarding pass and doesn’t support Apple Pay. Buckle up to be frustrated.
The app keeps glitching and it’s not very reliable when trying to do check ins once your at the airport
Unable to check in 1/5
This has been a recurring issue with the app.
We get to the hazardous part of the check in and we are not given the option to choose NO. So we aren’t able to finish the check in process because if we try to continue we get an error message. If I could choose a different air line I would, but mom likes to fly with them direct to her destination. And the fact that the only way to get help from them is to have WhatsApp is another negative for me…..
Excelente At’n Al Viajar. 5/5
Es Mi Compañia De Viajes , por la Excelencia de Su At’n. Grs.
Buena app 5/5
Felicidades! Por su buen servicio de todo el personal
By Fan de Paulina
Promotion code was not applied at outback.
Does NOT respect reservations 1/5
Last two flights they have cancelled or changed to a different date and time with no explanation. I now have a reservation that’s been automatically changed on their part two times!! Unbelievable!! If you must make a reservation check it regularly, it may change without notice or explanation.
I try for 3 day the app, couldn’t reserve flight, on 3rd day I did 1/5
Cant open the app 1/5
Says to update but i can’t update in the app store
Confusa la aplicación marque diferente hora de salida de regreso y me dio otra 3/5
Buen servicio pero sus tarifas de maletas son muy costosas más que todas las aerolíneas.
Almost won’t fly with Volaris again just bc of how bad the app and website is 1/5
I downloaded this terrible app because the website is even worse. It takes multiple attempts to check in. It will keep giving an error “unknown error occurred”. I have to resubmit multiple time (without changing anything, so it’s not like it’s me missing things) and finally it works. The same happened for my friend. Neither of us could add our tickets to Apple wallet for our outbound or inbound flights either. I would check in at the airport to avoid this hassle, but they charge you $10 to do so. I’m sure they make this app so horrible just to force people to do that and get more money.
Unsatisfied it’s never taking me nine hours to make a reservation 1/5
By Rosie A.D.
The app don’t show everything right. And the prices are no correct started at$ 645.00 trip to $800.00 I take more than 9 hours to login, because the app doesn’t work keep rejecting my password for saying that my email is incorrect I changed it took me more than 9 hours to make this reservation and it started at 6 AM I made it tonight about 530 i my my niece help me at 2 o’clock and she was having the same problem as me I don’t feel so bad because I thought I was the old lady that doesn’t have technology knowledge system are you just want to make more money off of us and I get the deals and then I try to become a member and I couldn’t do that it would allow me too get all the benefits because I like to travel and get benefits but I guess I’m just not gonna get it thank you had to make the reservation as I had to pay because I haven’t emergency in Mexico
siempre al final dice error patético 1/5
vas bien hasta el final y marca error
Adding 2nd carry on. 1/5
Very in user friendly, in general. I could not add second carry on.
Great prices 5/5
By pamela reinado
Love the prives great srrvice
Perfecto app 5/5
Es mucho más rápido comprar el boleto, y aún mejor precio
Needs improvement 3/5
They need to have a more practical website simple as 1 2 3
Flight change 1/5
I tried to do a flight change online, but it said I had to call. When I called to change my flight home one week, they ended up charging me more than if I would’ve bought a whole round trip ticket. The lady issuing me the tickets told me the flight was booked. That’s why it cost so much. They issued me two credits because our flight was delayed coming down and they would not let me use the credits which expires in a month and a half. after I got off the phone and she ran my credit card, I looked ,the flight was only half full. I tried to complain, but there was nobody to complain to, sad they have to resort to deceptive antics.
Muy complicado para hacer opciones el la red.
Needs improvements 3/5
Miscalculates arrival times and can’t see flight status within app.
By la neneenamorada
Very satisfied with the service
Muy mal de mal volaris 1/5
By jcgt g
Cambian el avión y no te respetan las salida de emergencia
Y te mandan al lugar que no reclina y el peor lugar pagando por salida de emergencia
Esta es la 12 Vez que me hacen lo mismo
Respeten lo que pagamos
No es normal respeten ya son muchas veces
Nunca puedes comunicarte con ellos 1/5
By Bren 230
Necesitan más servicio al cliente . Solo puedes comunicarte con un robot por what app. … y los teléfonos que tiene la llamada se desconectan. Es una desperdicio!
Trip summary with Credit card information . 4/5
By trip summary
Me gusta pero 5/5
Me gusta pero no es cierto que sea una aerolinea de bajo costo , sus tarifas son igual de caras que otras compañías y peor aún los aviones son incómodos y cobran extra por todo
Siempre declinan mi pago y nadie me a podido ayudar 1/5
Desde diciembre del 2022 estoy teniendo problemas para hacer mi pagos siempre me salen declinados y nadie me a ayudado siempre quedan que me van a regresar la llamada meten reporte y nunca se comunican con migo
Errors to often 2/5
The app gets bugged way to often and makes it unreliable for a flight service app. It can lead to not checking in to your flight on time and you have to do it through their website which makes the app existence worthless.
Needs improvement 2/5
By Disappointed customer 18
App is always freezing. Does not load. Glitching all the time. .
Drop downs won't let me select correct setting
Muy Mala su app 1/5
Para que sirve tener una app y tener un Reservacion si cada vez te piden los mismos datos
Si uno tiene un perfil y hace Log in debe de tomar los datos de ahí
No pedirte siempre lo mismo
De verdad una pesadilla siempre
Website not good 1/5
It threw me off 3 times
Review for Volaris 2/5
The seats were uncomfortable and by upgrading to premium we thought we would be better with more space. All seats were all the same. Charging for carry on and purse is completely ridiculous! No food or water was offered without pay. Flight attendants were rude. After all the extra charges the flight was not reasonably priced. For our next trip, I will try to avoid flying Volaris.
By Morher Teresa
Muy bueno y amigable el app, rápido para pagar y notificaciones de pago y email confirmación e mediata. Muchas gracias ❤️
Needs improvement! 1/5
It is a very frustrating app needs very much improvement. It took me almost 2 hours to complete my transaction and still I cannot add a seat selection so I’m gonna have to call customer service for help. They definitely need to improve this app!!