Got a secure email from Wells Fargo, downloaded the app so I could open it....got a message saying my mobile device doesn’t work with the app. Get working with the iPhone 8 and I may be happy. As of now, nope. I’d give zero stars if I could. The only saving grace was my bank.
Does not work on iPhone X!!! 1/5
Tried reinstalling multiple times. Every time, open big the secure attachment it says this is not supported on this device. Piece of junk.
It does not work at all. It says to " hold down the email attachment" to open it in the app. However it does not allow you to open the email attachments. I am better off using a desktop.
Horrible, unwieldy, and inconvenient 1/5
Why Wells Fargo makes things this complicated is beyond me.
The instruction to tap the attachment to initially begin using the app is not working. It tells me the bank policy doesn’t allow me to use this app. I am a member of the bank because of a loan, how do I go about getting this app to work?
Wells Fargo uses this to try and send protected documents and it is always a problem. I really hope they switch to something that works, because this has constant password issues and typically the docs they send are blank when I try to open them. It works ok on a desktop, but don’t waste your time trying to use it on a mobile device.
Tricky but works 4/5
Not sure why all the one stars. Was little tricky to figure out but works as indicated.
Not compatible with iPhone X 1/5
By SF GK
Tap and hold function not supported
Worked perfectly 5/5
I received a secure email from my bank and had to use this app to decide it and print it out.
Waste of time 1/5
By Dani Holmes
When you try to open the email through Voltage, it tells you to press and hold the link, but it never does anything.
Does Not Work 1/5
Worst design: fails to sends anything.. going in circles without allowing me to actually retract my attachment.
App does not work with an iphone 7 1/5
Not sure why this app exists when the iphone 7 is not supported. The 7 is a common phone that is still in heavy public use. Total waste of my expensive time, save your time by skipping this.
Garbage ware 1/5
This app is absolute garbage. I have tried and tried and it simply doesn't work. I am in IOS10 and nothing happens when press the attachment as instructed. The so called bug fixes must be fixing bugs for another app as this one works no better than before - not at all...
Couldn’t open, didn’t work st all
A waste of time, screen space and memory.
Waste of time! 1/5
Several times I add & delete this stupid app and to no avail will this crap open!
I could of gone to my doctors office but kaiser insists it works really!?!
Completely useless 1/5
Downloaded 3 Times. Does not work on iPad. Completely useless; should be dropped from App Store.
Should be zero stars 1/5
By Junk it Ralph
Downloaded the app to open a secure email. App defaults to a device password error message and there is no way to find out how to set device pwd..app just closes out by itself.
Works perfectly 5/5
I have a secure message account set up with Wells Fargo already and needed to read a secure email on my phone. Downloaded the app, followed the instructions to press and hold the attachment and then chose “open in Voltage Mail”. I typed in my existing password, the message opened right up, and I read it and responded. I also had the option to print. No problem whatsoever.
Really awful app 1/5
By Helen Queen of Troy
Voltage doesn't display about 30% of the message, with large amounts of text remaining unviewable past the right margin. This is really ridiculous in an app that's supposed to facilitate communication.
Doesn't work. 1/5
Downloaded and it keeps saying I have to enter passcode but I was never given an option to set up a passcode and when I try to click help or any other option the app crashes. Can't get past the very first step, useless.
Horrible app 1/5
I used this when responding to a secure email from AT&T that had an attachment. But there’s no way to download the attachment - and it as unreadable because the app rendered the TIF attachment as full size. Worthless. Glad I didn’t have to pay for it but a total waste of time since I had to go to the desktop anyway.
Worst app ever used 1/5
Dear HSBC ! We can’t read your messages because this app does not work on smartphones !! Wake up !!
Waste of time 1/5
This app acts as a web gateway and that’s it. Why bother when you can just go to the website without jumping though extra hoops. Bad dev, no caffeine!
Horrible waste of time 1/5
After downloading app (multiple) times all I get is an error message and no directions as to what needs to be done. Can't get any further! Very disappointing! Can't believe my bank uses this app! Wouldn't give it any stars but, have to give one in order to submit review!
Tried using this to retrieve Personal PHI. Crashes when I attempt to tap Open. Then it locks me out after trying a second time.
Poorly designed 1/5
I agree with other comments, this app is worthless for attachments. I needed to open a form sent from a bank and the app lets the form open with no way to save or print rendering it useless.
It’s not the most intuitive but it does work 4/5
This app does work even though a lot of people seem to have trouble using the app. First install the app, then go back to the email and tap on the attachment. In the next screen, tap the Share button and choose voltage. From there it opens the app and you can enter your password and read the secure email.
Waste of time 1/5
This is a horrible app. Once you sign in and try to download your document all you get to do it view it in the program. It doesn't download and there is no back button. So you have to close it, go back to the email, press and hold the attachment, select open in voltage, re enter your password, then enter another verification, and you finally get to select view or download document. But the joke is on you, both selections do the same thing and you cannot actually download and print anything. And with no back button, you end up wasting a lot of time
I am not a computer whiz, but I do use my computer, phone and tablet all day long, so I am fairly competent with all of these devices. But when someone sends me an encrypted email with Voltage, I can't get it to work for anything. Seems useless.
Can I have some one contact me or can I get an email!! I need help with this app
Does not work on IPad Pro.
No good 1/5
Normally don't review but today needed this app twice and doesn't work as the others state. Aggravating!
Why bother have it on here without testing?
This app is GARBAGE!!!! 1/5
By frustated won't work
This app DOES NOT WORK!!!
Doesn't Work. 1/5
Requires a password then exits. Doesn't allow you to re-access the Pp.
POS - don't download 1/5
Like everyone says, it doesn't work. Takes for every and then won't let you reply or view and times out. Don't bother.
Does not work 1/5
This app does not work. You get an error message saying failed to decrypt and there is nothing you can do about it.
A waste of time 1/5
This is a total waste of time ... wish I could give it no stars
Poor design 1/5
By Not so secured
Couldn't send secured emails for the last couple days. Tried reinstalling but still failed. No clue why....
No good 1/5
App will not even open. Has an error and just closes it down.
Doesn't work 1/5
Tip :- how to use - long hold press 4/5
The way yo use this app is to NOT just open the attachment. You must use the Apple "long hold press".
Press (don't tap!) the ZDM attachment, hold until the attachment flashes - then select Voltage Mail. You can the enter password, read, reply etc.
If you do that, it works. If you just tap, it wont.
I never take the time to review apps but this one... 1/5
This is the biggest piece of crap I have ever used! It practically never works. When you get n error message there is nothing you can do. I've wasted a lot of time deleting and reinstalling it thinking that this may fix the pblm. but it never does. My bank, for whatever reason, decided to use this app for secure messaging and frankly, this is one of the reason I am in the process of switching banks. If they can't get something this simple right then how can I trust them to do anything else well!!! FIX THIS STUPID APP OR QUIT THE MARKET ALTOGETHER!!!!!!!!!!!!!
Literally never works 1/5
It's worked once. It hasn't worked about 99 times
It is not working now! 1/5
Used to work, but now it flag an error : not connected to the network.
Why would Liberty Mutual waste our time with this trash? 1/5
The app won't allow me to view an encrypted file they sent me, I have to call back and have them send the document by mail. I would've asked for that originally if I'd known they were gonna make me use this garbage.
Total Garbage. Don't waste your time. 1/5
The app crashes every time you try to open an attachment. Whoever developed this piece of junk should be banned from ever launching another app.
Doesn't work 1/5
Nothing happens when I tap Click to Read Message. Worthless app.
Does not work 1/5
App said a passcode was required but closed out immediately and never gave me the opportunity to set a passcode. Definitely a waste of time!
Does not work.