No answers 3/5
Convenient for looking, but rarely get a response to inquiries, unless you actually book the property first. 😠
Vrbo for a weekend wedding venue 5/5
By Ck kkckckckckckc
The house was well equipped with all the essentials. We ate in on our first evening and we comfortably fit as a group of ten. Most of the weekend was filled with wedding activities but the house is conveniently located to walk to congress hall. Would highly recommend
We used linen fairies for our towels and sheets. They were perfect as well
Excellent for planners 5/5
I love this site. You can start a board with your favorite properties and share it with fellow travelers. You can message the owners who respond promptly. And you can "split the check" with other travelers. It's awesome!
Great Service! 5/5
Loved the easiness of our booking!! And the beautiful clean condo on the beach!!
Great Customer Service 5/5
I have only stayed in one place through VRBO and the customer service was very helpful. I am now trying to contact a future place to stay and you guys have made it super easy. Thank you guys so much, keep up the good work.
Agent was a big help!! 5/5
I had two reservations with different email addresses and the VRBO agent fixed it efficiently!
By UPS Hammer
Love Vrbo so much access to what is out. Also they give me updates on properties.
Owners frustrated, refunds prompt 3/5
Owners had to cancel my stay due to the terms of agreement Vrbo didn’t uphold (having to do with length of stay) But my full refund was prompt -without having to contact and fight with anyone- and I found a reasonable substitute quickly.
Let’s hope this one works out...
Too costly 2/5
VRBO fees are exorbitant.
Canceled Reservation 1/5
I made a reservation and for some reason it was later canceled with no explanation. There’s no one to contact. I had made plans based on this reservation.
Clean and well kept 5/5
Nice place to stay. Clean and well kept. Spacious.
Good Service 5/5
I am not an expert on Apps. This app. was easy to navigate. I have booked my getaway & look forward to a wonderful trip.
Need to List Bed Configurations 2/5
By Kay Dunne
The homes that do not have itemization of the bed configuration are so difficult to figure out, so I don’t pursue them. “Sleeps six” doesn’t help when you are traveling with four adults who aren’t wanting to share a bed. VRBO should require that level of detail be included.
Been using VRBO for years! 5/5
I have to say, bouncing back and forth between AirBNB and VRBO, VRBO has nailed it for information, picture and user experience! I love you guys!
False prices! 1/5
I looked at places that said, let’s use $150 a nite, and after “fee and tax’s” the two nite stay was $900! I DON’T LIKE BS GAMES!
Place I did book was honest about there pricing. I appreciate honesty! HATE BS Pricing!
Always Easy 5/5
Booking our stays are easy. We are offered protections for damage and cancellations if we wish. Payments are made and final payments come in our email. It tales like 2 minutes to complete. If you look and search you can find wonderful places to stay other than hotels. What else is there to say.
Not working 1/5
I made a property reservation but
It does not show in the app. It gives me an error message.
Most beautiful camp you can imagine 5/5
By john and Elizabeth
This is a must see. Rustic cabin with all the right stuff. From the moment you drive up the driveway, this place grabs you. Then as you walk in the front door you see the view and porch. Upstairs are three bedrooms. One double beds, one queen and I think a double. No full walls as in a real camp. Loved the window glass. I could live there full time and be very happy. Loons every day. The water is pristine. Outstanding.
Old e mail cannot change to new email on app. Please advise,new 5/5
By MJ and Don
Please tell me how to change my emai l address from msn to gmail ASAP
Misleading Costs 3/5
By Big Danno!
The site is fantastic to review various places. However, the true costs are never really shown until the very end when you want to confirm a stay. I feel this is pricing deception. Hiding the service fee, cleaning fee, misc. fees and cancellation insurance options until the very end is not providing clarity of full cost to customers. We call this bait and switch in business.
If every rental property has most of these fees, why not disclose it upfront?
Nice to use but flaws in renting 3/5
Easy app! But already I had one cancellation, One who said she wouldn’t take any bookings (well then get it off) and another home ready triple booked.
What is the value of VRbo in screening these homes...very. Frustrating.
Hidden fees all over the place! 1/5
The price per night is deceptively low but when you book there are so many taxes and fees that it would be cheaper to stay in a hotel. The place I stayed was nice but definitely not worth the money. What started as a $1600 stay turned into $2000+. Just stay in a hotel for that kind of money.
Great experience 5/5
By dolores west
I love to book my vacation here because it’s safe and good prices
Info not always correct 3/5
The info isn’t always correct. This is the second time the description has said 1 thing but I wasn’t able to book anything other than Saturday-Saturday
Be careful of Vail rentals 1/5
I booked a house for the holiday in Vail well in advance and have the whole family traveling. Two months after the booking was confirmed and deposit paid, I received an email advising me the place was no longer available. That was it —we are sorry for the inconvenience. No other property was offered as a substitute. The guy on the phone provided no suggestions despite my plea that we had the entire family coming for the holiday and air fare and ski tickets paid. Couldn’t believe our family holiday vacation ruined!! Just Awful customer service! I would never book with this website ever !
Too difficult to communicate with! I need to speak to a human!
A rental app that doesn’t get properties 1/5
If you’re expecting a reputable organization that ensures properties are as described on the site, and that the owners/managers tell the truth, look elsewhere. Negative reviews are not posted or are hidden, owners are able to push positive reviews to the top. You’ll notice that customer service is difficult to find — if not impossible. But it really doesn’t matter because there are many, many reports that they are untrained, inconsistent and will do nothing whatsoever to help guests who have been bamboozled.
Communication about keys 1/5
The app is very basic and does not provide clear information on how to access the keys - which is a code - for the house. VRBO customer chat does not help. My owners voice mail is full. She has not responded to my text. The app needs to be more clear and provide steps to access keys once booking. Very frustrating!
Need to disclose all fees 2/5
By GJ outdoorswoaman
What a pain. Give me one price for nightly fee and refundable damage deposit or similar.
Pretty good 4/5
Could be easier to navigate
Cool Features 4/5
So I am writing my review on the app and my experience while staying at our Vrbo cabin!
Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.
Love it! 5/5
Love that there is an app now for VRBO. The ease-of-use, ability to save locations, and user ability is fantastic.
Bad experience 2/5
By gdt kifn ifb
Not much action to problems. Owner is letting property run down-bigtime. Kitchen not properly supplied. No four glasses matched-not even 4 wine glasses and unit sleeps four. Friends were going to stay and said no. They went to Portofino.
You’ve been WARNED 1/5
Whoa these people are frauds. I downloaded the app - one hour later, I booked a cabin for a weekend trip. Moments later, the owner contacted me and said it wasn’t available - but TOO LATE the app had already charged me and they charged me TWICE! They were rude when I called them to get it resolved. I had to call back with my bank on the line and I was on the phone for THREE HOURS. They said they didn’t have a fax machine or email for the bank associate to send screen shots of the double charges. What business can’t email or send faxes?! And I STILL don’t have my money back - has ruined my vacation. Worst app I’ve ever downloaded in my life. DON’T USE! Scammers. May have to file a police report to get my own money back...
A little piece of heaven 5/5
By Cool Dude123454321
Hi Lori and Gene,
Words can not express how much we enjoyed our time at your adorable cottage.
It was the absolute best place to spend our family day weekend with our son on his family day/ graduation from FT Sill.
We enjoyed our time there with fishing, Jenga and the use of the grill under the pavilion.
I highly recommend this cottage to anyone who needs a place to just get away or for the families at FT Sill, it was so nice to be so close to Ft Sill but yet so far.... to be alone!!!
Blessed to have found this cottage on VRBO and blessed to have met you both we all enjoyed our conversations 💙🇺🇸
Thankfully with best regards,
The Burt family
Easy to use 5/5
By Mickey McD
Has been a very easy to navigate and quick response.
Does not function 2/5
Get invited through an email to a trip. Have to download the app to get details. Download the app, and then reclick the link through the email. Keeps opening to the App Store rather than the actual app. Won’t link to the account I had to create in order to access to the app, so downloading the app was useless for me and I’ll just have my friends screenshot the details of the place. Won’t bother again
We haven’t actually traveled yet, but 5/5
The booking and payment transactions have been seamless and very convenient. All notifications and contact with the owner of the property were on time.
I have a hard time believing that a place with a bedbug infestation has flown under the radar and I am pretty sure I'm not the first person who was affected by this at this location
Cairn cottage Margaret Arnold 5/5
By the steltens
What a delight we had again this year. So perfect is this cottage! It’s elegant and cozy all encompassing. The view of Lake Superior is spectacular and the sound effects are amazing. We love this place and had a really nice time, Grand Marais is twenty minutes and a treasure hunt down the road. If you choose to eat out a wonderful couple have the cascade tavern bar and grill down the road. Good fun and all very kind. Loved it, so Margaret. We will be going again and again. Love The Steltens
Good value but not good online 4/5
I requested place to rent in Paris and then tried to cancel before the 24 hour limit but could not find it in my account to cancel it. I just requested another one so I hope it doesn’t get lost again.
R & R Getaway 5/5
By Jim, Pam, 🐶
If you’re looking to relax, this cabin is the perfect place to stay. As started in the description, Tallkabin has everything you will need. The cabin is very clean, spacious and yet cozy. Brent and Nora couldn’t have been more hospitable and attended to our every need. We look foreword to returning!
Easy to find and book
Great app 5/5
Enjoy shopping for rentals on VRBO. Makes it easy
Excellent service 5/5
We have used VRBO to set up our winter travel for many years. Every rental has been as pictured and described. We’ve never been disappointed. Florida, South Carolina, California and Washington have all been as expected. The best!
Love VRBO 5/5
This will be the fifth time in 10 years we’ve used Home Away/VRBO for renting a vacation property. It’s worked very well previously and we expect it to again.
Pet friendly 4/5
One of your filters should be large or small dogs ONLY. Very disappointing to choose Pet Friendly only to have to contact each owner for clarity.
Simple, swift and easy use.
Easy to use 5/5
Easy to navigate and save favorites. Always a good experience!