Rate add ons? 1/5
Why are some charging administration fee,management fee,and vrbo fee,especially when vrbo will not help at all during visit
Inbox/messages won’t show 2/5
Hey Developers, in my version on iPhone 7 Plus the messages and inbox page will not load even after deleting and re-installing. Other wise great app
Booking genius 5/5
Easy to use. Great options.
1St time using VRBO 3/5
Rented a place for a month. The place itself was nice. But the furniture was crap, wore out no legs on the couch, felt like you were setting on the floor. The place was dirty. Bath tub dirty all vanity’s were dirty. It had been vacuumed.There was suppose to be cable or satellite tv. There Hulu streaming tv. The tv / router would go out all the time. The owner had a lot of personal items in the house. The guest room closet was full and couldn’t be used. The garage had a couch and numerous items in it. We could only get one car in the garage. There is no driveway so if we had guests they had to park a ways away.
I called VRBO, and was promptly told our contract was with the owner, VRBO was only the mechanism for handling the contract between us and the owner. They told me to write review. That’s what they are for. I said it sure doesn’t help me for the next month to write a review. I contacted the owner a couple of times. Didn’t get much help. She said she could stop by on the next Friday and clean the tub. I could tell she was frustrated so I just gave up and will deal with the place the best I Can.
Very Disappointed theVRBO, DID NOTHINGNESS NG TO HELP
Beware extra fees 3/5
“extra” fees as you go through the booking process ($59 required damage insurance)
Horrible customer phone rep 1/5
Had trouble making in-app payment. Called the customer service number with all info. Rep had very little ability to speak or understand English. He was extraordinarily RUDE. When I asked to speak to his supervisor I was told the supervisor was unavailable.
App good, but price is like an airline ticket - hidden fees 2/5
The app over all is great, but the “average” price deceives when you put in actual dates, then add on owner fee, service fee, cleaning fee, taxes, makes me feel like booking on an airline. So pricing on screen is pretty bogus. How about post my actual cost all fees included?
Just went to book and get this
 pay $79 for $3,000 in damage coverage or
 pay a $3,000 refundable deposit to the manager
Have used VRBO several times and have always had great success with the rentals!!!
It’s a deception 👎🏻 1/5
By Maria Febres
this page is a deception, an illusion. The owners do not respond to your request, it is not up to you to plan your vacation but the approval of others, you lose time, you give confidential information of your form of payment, room address for nothing! It's the fault of the people who register their properties here to rent and then rent it to whoever they want. 👎🏻
By Bugs in the details
The number of guests +\- buttons do not work properly. Have to reset the search criteria after the initial search to get it to work, kind of. Pressing - increases the number of guests and pressing + increases it even more?
iPhone 7Plus; iOS 12.1
Please fix your app. Thanks.
Ripped off 1/5
We are in our 60’s and we were thrown out of a place because we had guests over for dinner. They called the police on us to remove us (we were going willingly) The people kept $500 of our reservation (gave our deposit back) VRBO helped somewhat but not enough to get all our money back. If you have a problem with renting VRBO won’t do much.
Great site and so convenient! 5/5
I love using VRBO! All the places I have rented have been amazing. They are also great with communication and the app is so convenient.
Above and Beyond. Helen, Georgia. 5/5
By insane family
Loved the cabin. Spent New Year’s here with my husband and 4 teenagers. Plenty of space but still cozy enough to feel connected. Great location! Manager of property was very helpful
Great way to make reservations 5/5
We are taking an extended ski vacation and have been very pleased with all of our VRBO stays. Each unit is unique, which makes the the travel more interesting. Staying in a home environment allows us to eat healthier, wash clothes, and be able to relax after a long days of skiing. The price for all of this is better than a single room on the mountains. Booking and tracking reservation, check in directions and getting help from the owners is all done from my cell phone in the app. So easy
The only way to travel 5/5
Love VRBO, We Used in the States, England, and France, great partners, great prices, the only way to travel......never a Hotel again
Request Denied 1/5
I submitted my request to find out 24 hours later it was denied. ☹️
Our Southwest Florida Vacation 5/5
So far everything has gone very smoothly to finding our choice of resting place while vacationing in SouthWest Florida. I give VRBO a 5 star rating. By the looks of the pictures seems we will be comfortable enough. But will send review when done with our trip. We still have no idea whom we are dealing with when it comes to questions and such.
Trying to rent 3/5
I know it’s the world of automation but it would sure be nice to have a “real” person to talk too. The lack of communication lacks my rating
Love VRBO 5/5
My go-to for vacation accommodations.
Not loading reservation 1/5
Not loading reservation and directions say to access details under “My Trips” - there’s a tab for “Trips” but not “My Trips” and “Trips” doesn’t work either.
Very disappointed 1/5
By G. And
I have never been so disappointed in a company that doesn’t back their paying customers. We had a terrible experience with a property and their only response was contact the owner. The owner refuses to answer us but they don’t care. Some day this property will have a bad outcome and VRBO will be sorry they didn’t remove it from their site.
Homes Away From Homes 5/5
Great for traveling even on budget
This app is quick and easy and make vacations a breeze!
More options 5/5
By Love the Ride
I felt like VRBO had more options in comparison to air bnb. They were more affordable and the places were nicer for a greater price. We will see once we actually stay at the place.
Deceiving about Destin destinations and help desk said it was a partial payment but they charged full price. Trying to cancel now and can’t.
Very Happy Lodger! 5/5
By Megan Hiatt
VRBO makes it so easy to book lodging! I love the boards it lets me create of my favorite places I’m deciding from. The filters make it easy to sort out what works for my needs. Also it doesn’t hide things like cleaning fees or other fees that the lodge might include. No surprise charges!
Love the app!!!
I appreciate the different filters, however, some of them just don’t work. If I choose the filter for a house, many times I get results with condos. If I choose the filter for beach front or ocean front, most properties are often a block or two away from the beach, which is just really frustrating.
Wedding Week in Colorado 5/5
By Mountain Wedding Week
John I would like to thank you and Lisa for all of the special touches at your VRBO. We recently had four generations stay in your home. It was comfortable, spacious, and had beautiful views of the mountains!!
Thank you for the attention to detail. You had plenty of accommodations for my grand baby. We also grilled out as a family and appreciate your taking the time to make sure we had enough gas for the event.
Good app for use on phone when not on cpu. May need to work on saving dates location and qty in party. Would like to see totals and prices shown with all fees as can be misleading
VRBO Ease 5/5
This is such a great way to find places to stay. Truly enjoy this app😁
Search Features 4/5
By Chris M (Oregon)
The ability to draw a boundary on the map is great, making searches fast and efficient.
Would be WAY better to post effective rates that include all the fees up front. “Cheaper” per night rates may easily out price a more “expensive” place due to high cleaning and administrative fees applied at the end. Why the rate is set is not as much of a concern as the total.
Cannot find arriving info when using your app. 1/5
You send an email about arrival info and ask me to download your app. But I can’t find any related info in your app!!
Never got a response from Owner 3/5
I book a place but the owner never got back to me regards my booking and was all cancelled. Not reliable services.
Taking away booking fee 5/5
All is great with VRBO except for the ridiculous booking fee. I preferentially book with people who will allow me to bypass your site.
VRBO not fair to owners 1/5
By mad dog 567
Ever since they got bought by Priceline they continue to charge more and more to the owners who kid in their site. The latest: now they charge the owner 3% to make a bank transfer of funds. You and I can pay a a utility company or any other business for free. But not these clowns. They take 3% every time. This is not a Credit Card fee. This is a separate greed fee from VRBO.
They also now charge us 3% to pay our Florida taxes. We don’t have a choice to pay directly. So crooked. So greedy. I can’t wait till the next company comes along and runs these jerks out of business.
Can not get contract to load 2/5
By fm radio 95.5
I went ahead and booked the reservation even though the rental contract would not load, after waiting for 5 minutes. If it were not for this issue I would have given you a 5 star review, but I believe being able to read the contract weighs heavy in how well your site should be scored. Please correct this as I am a first time user coming from AirB&B. I really liked AirB&B but wanted to try this new and not so improved site a friend told me about.
All the photos 3/5
It seems that owners have figured out to name their properties multiple names and pricing very frustrating when you are in a hurry trying to make travel arrangements !!!
$200/ night avg. 1/5
By Nick Bret man
I really have a hard time understanding this.
Normal educated people would assume that means $200. Per night.
However when you try and book the total ends up 1200 for a two night stay.
VRBO is useless for me as a Host in Jersey City as I am on this site from the last 8+ months. 1/5
By Irshad Javaid
VRBO isn’t as good as AirBnB in terms of getting bookings as a host.
Location zone 5/5
We enjoy being able to circle a map and locating our area.
Seasons At Attitash 5/5
We had a great week from Dec 26-Jan 1. Mikes place is really lovely, clean and very comfortable. The condo is well appointed with every one would need. Beds so comfy and so many!! Our host son from Italy enjoyed it very much. Location is wonderful. The pool, game room is an added bonus!! Thank you for sharing your place with my family. Great communication too!!
Muy buena app
Change how you display the price 3/5
The price reflected on the property should not be the average price for the year. It would be much more helpful if the price reflected the day you were looking to book. We had to click on multiple listings only to find out they were exorbitantly more expensive for the one night we were looking for. Only listing the average cost is deceiving. Airbnb lists the price for the night/s you are looking for which is much more helpful.
Great Booking 5/5
I used AirBnB last year for the same trip, but I found VRBO much easier to use for booking my vacation
Information needs upgrades 3/5
By too old to figure things out
I like VRBO but would like more information on cancellation fees etc. it is not as easy to use as AirBnB
Easy and fun 5/5
VRBO makes planning a vacation easy and fun.....highly recommend this site for its ease of use and competency for handling vacation reservations.
So easy to use the app 5/5
Love this app! We’ve used it a few years in a row.
East to look for a place to stay 5/5
The easiest way to find a place to stay. The prices are usually reasonable.
Can’t get help of any kind 1/5
I have loved this app until recently. I can not save anything nor can I find a way at all to contact someone about this problem which would be super nice. I will have no choice but to remove it and I’m sad. This is scary too because what if something went wrong? Yet I see fees for 24/7 help, kinda leaves you wondering what a waste of your money. No accountability.