Wag! - Dog Walkers & Sitters

Wag! - Dog Walkers & Sitters

  • Category: Travel
  • Release Date:
  • Current Version: 3.121.0
  • Adult Rating: 4+
  • Developer: Wag Labs, Inc.
  • Compatibility: Android
  • Links: Google Play Store
4.7
4.73432
43,650 Ratings
$ 0

Wag! - Dog Walkers & Sitters App

Wag! is the #1 app for Pet Parents -- offering 5-star dog walking, pet sitting, vet care, and training services nationwide. Book convenient pet care in your neighborhood with the Wag! app. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have some company - any day, anytime pet care is available through the app. Here when you need pet care. On-demand and scheduled dog walks based on your and your dog’s needs. Boarding and sitting overnight care in your home or the Pet Caregiver’s. Drop-in visits for dogs who don’t need a walk, but could use a potty break. Veterinary consultations to answer your pet health questions from the convenience of your home, available around the clock. One-on-one personalized in-home and digital dog training sessions for puppies & adult dogs to learn tricks and basic commands. Safety is serious business. Each Pet Caregiver with Wag! has been through a comprehensive screening. Services booked on the Wag! platform may be protected with up to $1M property damage protection. Our Customer Success team is available to you and your pup 24/7. All about convenience. GPS-tracked walks so you can follow along with your dog’s walk in real-time. In-app messaging so you can easily communicate with your Pet Caregiver. Receive live pee/poop notifications and a detailed report card at the end of your service. Book and pay for your services securely within the app. Wag! lockboxes are available for simplified home access. Chat live with licensed veterinary professionals for expert pet health advice. We’ve been around the block. Our community of 150,000+ Pet Caregivers nationwide are dog people, and it shows. Pet Caregivers with Wag! have a trusted record of experience with over 10 million pet care services across 4,600+ cities. We’ve donated over 10 million meals! A portion of our proceeds from the walks you book help to feed shelter dogs in your area. Making Pet Parents happy is what we do best -- 99% of Wag! services result in a 5-star review

Wag! - Dog Walkers & Sitters app screenshots

Wag! - Dog Walkers & Sitters app reviews

  • Choose Rovee 1/5

    By soniarose1
    Wag! has awful customer service and ethics. This is the type of company that will steal $100 from your late grandma and when you inquire about it two days later they will claim it’s a non refundable policy, you can’t speak to a manager and they literally don’t care. Many other companies try to help, they simply don’t. There are other apps you can use for same service — choose those, don’t support an unethical, disgusting company like this one.
  • Exploitative 1/5

    By Robbed & Tired
    Wag overcharges pet parents and robs the people actually doing the work. Seek out local services to protect your community.
  • $59 fee not disclosed 2/5

    By Scott Higgins
    There is a non reimbursable $59 fee to use the app as a dog walker.
  • Horrible feedback 1/5

    By izabella🦋❤️
    I used this app a lot when I lived in MD. However, I tried several times to get a walker or sitter for my dogs when I had to go out of town and not a single time was a request for a walker confirmed. Had to get neighbors to walk them as they were home alone for over a day. Payment was difficult and then to not have anyone show up even more disheartening.
  • Scammy 1/5

    By Pleasedostopthemusic
    As a former walker for this company today, I can attest that it is scammy. They applied two boosts to a dog walk and once I booked myself for a walk, the payout was the base. This has happened twice, the 2nd time today. Its not worth a dispute. I hope it's worth it for them though, over a few bucks they risk losing workers. My score was 4.94, I finished a walk earlier today, everything was fine, and then this crap again. Done. Do not go with this dog walking app.
  • “Help” Center 3/5

    By dbutler75
    The app itself is pretty good except the “Help Center”. Not only can you not talk to a representative on the phone in an emergency, but you can’t even get connected to a representative through live chat. As an experienced pet caregiver, I feel completely unsupported. Sad to say but the well being of people’s pets are not their priority.
  • Wag! dog walker 5/5

    By Hope Alexi
    I am a dog walker for Wag! I started doing this in January of 2023 and have had so much fun and met some great pets and people! Wag makes it possible for dog owners to juggle/balance their professional responsibilities with their personal ones in order to provide the best possible care for their loving pets! I am so thankful that this service exists and that I get to contribute to happy dog owners and pets.
  • Blocking app experience 1/5

    By PC12y645563443
    Wag as a service is great but their app is so annoying after you complete a service. It forces you to go through 3 screens to review and leave a tip. Note to PMs: some people want to review the service notes and price before leaving a tip and reviewing (especially when you guys add additional fees on top)
  • I cannot read my messages 1/5

    By natalliromashko
    I have a booking completed, but I’m not sure how is my pets because I still haven’t got home, and I have unread messages from caregiver that I can’t read until I rate him. It’s really bad to run into that issue
  • Need to pay to be a walker/sitter 1/5

    By Aiden1120
    You need to pay a fee to use this app to be a pet sitter/ walker
  • Great Service! 5/5

    By mawatkins208
    Great service with amazing service providers. My pups love their time with there wag walkers!
  • Service is great, app is buggy 3/5

    By ballet_lovzer
    I love the Wag service, but the app itself is really buggy. Often, I can’t message the walker. It also doesn’t let me select my caregiver even though that’s the option I choose when scheduling a walk. More often than not, the app will just assign me one. I’ve also had walkers tell me they had trouble contacting me through the in-app messaging system. The service is great—but it’s be a whole lot better if they fixed their app.
  • Not worth it 1/5

    By lindsayjane1994
    This app does not allow dog walkers to charge their price of their services. I have 3 years of dog care experience and the price the app permits me to place is very low for my area. They overcharge the client with add on fees for example when you book a service they charge you $2.99. Dog care givers are unable to receive the proper cost of their services. With the amount of responsibility, travel, parking, and adding another dog is not worth a $10 profit. You lose the quality of care in the service as well as put your home at risk if you do not know who you are allowing in your home with your pets. The price of services should be reasonable not under the minimal wage. The Rover app is better for dog services
  • We love Lydia! 5/5

    By Fowler pups
    Lydia is an incredible help and is so great with our two Bernese mountain dogs. They are a handful, and she provides them the best dog sitting experience possible! Our dogs love to play in her yard and always come home clean and brushed.
  • Horrible and user unfriendly 1/5

    By Upset w Facebook
    Totally ridiculous app makes you pay before finding out the price. 1st they estimate a lower price for the boarding then they make you pay, hit your credit card with a higher fee. Then, you get a confirmation for hundreds of dollars more than the estimate and you have to eat it or cancel and wait to get the $ back. Ridiculous
  • Broken app 1/5

    By Haydenzone
    I’ve been trying to book walks with the app for months. Every time I try to book it causes a failure. I’ve reached out to customer service multiple times to see if I can get this resolved. I keep getting blown off every time. I’m beyond frustrated with this app in this company. I’ll be taking my money elsewhere.
  • Misleading and not set up to prioritize walkers 3/5

    By Blue231d31
    What a joke this company has turned out to be and that joke is on me. It’s partly my bad because I used to pick up on demand walks from Rover back in the day and that was a dream. Steady stream of options. Now, Rover has changed their policy so that only clients can request you. So I was excited to try Wag! as they have on demand walks. The first walk I took though, the client didn’t give full access info and gave a wrong contact number. Wag! was helpful in getting me a cancellation amount but out of a $15 original payout I drove my car for, they gave me $5 for the trouble. Ok. Well I’m still in need of money amirite? We all got bills to pay. So I keep on this app but I realized quite quickly that when people requesting sitters send out requests, they can pool through at their own bias. You clicking request doesn’t actually guarantee you anything. Read the profile and don’t like what you say? Decline. Don’t like your rates because someone else offers a lower rate? Decline. Don’t waste your time with this company. It’s not practical if you need to actually make money.
  • Can’t save pet info 1/5

    By Annoyed dog owner 594
    With the new app, how do I get my pet information to save? I have input the same information 3 times and it still is not saving. Considering it was all there before, it’s annoying that I have to re-enter it in the first place. But to do it three times and it still doesn’t save? COME ON!
  • Why so difficult to receive endorsements?!? 2/5

    By spkurland
    I was recently approved as a pet caregiver - I passed the background check, was given access to the Wag Caregiver app, etc. I sent one friend an endorsement request last month which he was able to complete, but since then, anyone else I’ve requested endorsements from has been unable to leave one. The process forces the person/endorser to download this app, and makes them create their own pet parent profile. This is a problem in that several people I’ve sent requests to no longer have a pet; therefore, they are unable to create an account and send me an endorsement. In addition, many people are understandably wary about installing an app they’ve never heard of onto their mobile device. The app otherwise is easy enough to navigate but extremely frustrating at times also, and the Help/FAQ section has been decidedly unhelpful. There’s no way to contact (email or phone) Wag tech support, if such a department even exists. For the $50 I was forced to pay for the background check, the fact that I can’t even manage to receive an endorsement to enable me to start earning the trust of pet owners to take care of their pets. This becomes a vicious circle and I don’t see Wag trying to make it any easier for those of us new to the world of “professional” pet care.
  • Sitters are bad. App is bad 1/5

    By Brenhimself
    updated: had a sitter than took and lost my keys. she removed herself from the app so a stranger had my house keys. Wag support said there’s nothing they can do. do you want a stranger walking into your home, stealing your keys, then the party responsible telling you to pound sand? If that sounds like a wonderful experience, I recommend the Wag app
  • Worst ever 1/5

    By maddies48299
    8 months ago I payed the $50 fee for the background check and still have yet to know if I’ve been approved or not. When contacting them about it they said the $50 background check was not refundable which is fine but why am I still not approved ? Make it make sense
  • Bad refund policy 1/5

    By appstorereviewerrr
    Misleading and predatory refund policy. They make it seem like they will refund you up to 24 hours in advance if you need to cancel, which is only true for walks and drop ins. So be sure to check closely when you’re booking esp if you’re not sure yet if you need to book. Overnight/boarding they only refund you in credits. So you are out like $600 for 5 nights for 2 pets even though you never used the service, and canceled with over a week to spare. This seems completely unethical and predatory!! What kind of company does this?! Especially when you know wag is their last choice because it’s already so expensive, even more so than pet hotels, and people are traveling so they need that money back in their pocket.
  • Dynamic Pricing 1/5

    By SteveScott17
    A service might show as $60, but account is charged $80 due to “Dynamic Pricing”. Used once and never again.
  • Mediocre Service 3/5

    By Jmills040
    While Wag has the capital to create a solid yet limited UI, they continue to lack the point of the service. The asap concept of a way means the Walker can tell you they’ll be there “shortly” which is subjective and then arrive an hour and a half later. Not knocking the concept of wag but they’re bloated infrastructure allows for issues to slip thru the cracks and sweep them under the rug
  • No refund and won’t cancel 1/5

    By jstacksss
    Wag can’t afford to turn off the service or refund when requested.
  • Best service ever!! 5/5

    By kathyc01
    I have been using Wags for a long time and they are the best service ever! They are so reliable and friendly and I’m at ease every time I drop my Yorkie off and she always comes home happy! You cannot go wrong with them! ❤️❤️ Kathy- Tinley Park
  • Leeya 5/5

    By Wolflady60
    I would highly recommend Leeya as a Dog Walker! I have been on wag for years as a walker myself and I walk Leeya's dog Sally. Leah is wonderful with dogs. I have used her several times to help me with dogs when I am too busy. My clients have always been extremely happy with her and her and her ability to be highly reliable and responsible with all animals! I think she would make a great addition to our WAG team! Michele Padgett
  • Buggy app but great walkers 1/5

    By Rabbitsa
    When I canceled a walk, a walker still came and the app charged me. I haven’t figured out how to talk to a real human to help in customer service, which doesn’t give me a lot of confidence in wag’s ability to help if something bigger goes wrong.
  • Kayla Olson 5/5

    By Travblake
    I have used Kayla Olson for taking care of my dogs and I am very pleased with his taking care of my dogs! And my dogs just love him!!!
  • Don’t 1/5

    By Joel Partim
    Dog sitter spent the night with her boyfriend, got wasted, and had s$x in my $4000 bed.
  • Great service 4/5

    By SeanKyte
    Great service, but if you need to cancel your service, it is very well hidden in the app. Good luck
  • Never used Service! Still Charged! 1/5

    By us 001
    I have been charged 9.99 a month for the last 6 month For a service I never used. They have not been able to communicate with me in any good reason why or been able to cancel the service. Because I push something or somehow signed up with this app. But not my email address so they do not connect. I absolutely would stay away. Don’t even push a button
  • Would not recommend 1/5

    By Mickey_99
    The first time we tried this the person that picked up our request drove to the wrong city because she put the address in wrong on her GPS AND we still got charged for the walk she didn’t do! Then we tried again today and got no response! After 2 hours we cancelled the request! We do not plan on using this service ever again!!
  • Meh 😒 3/5

    By Colt3284
    The app itself isn’t so bad. Just one suggestion, somewhere in the app you should have capability to buy new Wag tags. My first dog has a Wag! tag and he is two years older than my newest dog and I’m having a hard time trying to find a Wag tag. It’s almost like they don’t exist anymore. I would really like to get one for my new dog so I can have all information under one app. I just think it’s a little ridiculous. You can’t even purchase this through the app.
  • Great walkers! 5/5

    By LylaPicano
    This app has been a LIFE SAVER for when I take trips or have to go into work. After Covid and working from home for a few years I had to return to the office. At that point, my pup was so used to me being home and going outside multiple times a day. Wag allowed me to return to work without having to worry. Whenever I put in a request it goes to the people I’ve used previously in the past first or also known as “preferred” which is a great feature. I’ve meet a bunch of amazing care givers that absolutely love my pup. They send photos and report cards of their visit. It can end up being a little pricey vs normal day care however it allows your pup to stay at home! Highly recommend for someone in need of a good sitter for a trip or just because !
  • Don’t not work for Wag 1/5

    By Aishbabe
    After walking into a customers house and falling after gripping the railing they suspended me for property damage and leaving the house unlocked to a customers house name Jennifer Pierce in PDX, mind you the house was unlocked upon arrival. Then they took my payment from me after falling and hitting my head ? The customer service reps are so rude and they took $60 dollars I earned and won’t give it to me. This app thinks they live above the law and I hope they face a large lawsuit soon for all of their shenanigans. I worked for them the last 6 months and it’s not worth it, you’re out in compromising situations where you’re “alone” in someone’s house to pick up the dog in all actuality the owner is in the house (this app is used for human trafficking). Also you’re constantly being watched by homeowners who don’t tell you about hidden cameras, you can very easily become a victim in these situations. They don’t support their walkers and only care about taking a 40% cut, if anything happens to the Walker they could care less and will just take the little bit of cash they gave you after you’re the one who has been walk thousands of steps to load their pockets. Also they partner with wag hotels and they also partner with Airbnb. Most of the dogs on the app are neglected by their owners and that’s why they need people to come walk their pets because they’re too lazy to walk their own dogs.
  • Great Express Walk! 5/5

    By Janet Paws
    My dog’s walker did a wonderful job with her. I loved seeing the videos of their walk and following their route on the map!
  • Fed our dogs grapes, one dog has puncture wound 1/5

    By Jer Johns
    The “caregiver”left a day early. We know this because we have a camera system in our home. We got home and the water dish was dry, their food dish had water in it and no food. One has a bloody puncture wound in his chest. There was a grape skin on their bed. They are both having trouble peeing. Our coffee machine is destroyed from “caregiver” putting ground coffee into the keurig capsule holder without a capsule. I wish we had never used Wag. I get that you do background checks but there should be some sort of training. This is just horrible. We took them to the vet as soon as we got in and saw the wound and grape. We didn’t get any sleep and now we’re watching the dogs to make sure they don’t have diarrhea or puke. If they do we will need to go back to vet for blood work. I can’t believe all of this happened. It feels like our place was used for a free Airbnb and our dogs were mistreated and abused. We are beyond upset.
  • Willa Beth Smith - Dog Walker 5/5

    By Mr. & Mrs. Harris
    I have known Beth for almost 23 yrs and I have never met anyone that loves animals more than her. Anytime her friends, co-workers and family need someone to take care of their pets when they travel she is the first person they call. She never disappoints. She is punctual, trustworthy, knowledgeable and reliable. Not only do I trust her with Tyson my pet but I also trust her with my children and grandchildren. She’s kind, patient and loving. I recommend you give her a try. I promise you will not be disappointed. Satisfied Customer, Cindy Harris
  • Horrible experience and forced confrontation with psycho 1/5

    By ewnogross
    We had an extremely uncomfortable unwelcome house guest situation with our wag walker. We don’t want to see or interact with her ever again. However, The app will not let me bypass giving her my direct feedback. The woman has my phone number and address. I don’t want to tell her I think she’s a one star total psycho. There is no way for me to contact Wag for help bc I cannot by pass the review screen. I will have to find another service bc I am unwilling to put my family in danger to book another dog sitter. (I’m only willing to try again bc we have a senior dog that doesn’t do well boarding or traveling so I must leave her with a trusted sitter)
  • Great service 5/5

    By OmarFg
    Makes my life easy by knowing my boy is always covered
  • Jefferson is great! 5/5

    By Nola’s Mom
    He shows up on time, communicates and always brings our pup back happy and tired! Thank you for being so reliable and trustworthy!
  • Great app - but needs some fixes! 4/5

    By NYC Chloe
    This app is a great tool, and I am grateful for it! However, the recurring schedule feature does not allow the Pet Parent to set a limit date- it recurs indefinitely. If I move apartments, or my work schedule changes, I would want to make changes, and as far as I can tell, Wag will fine me $5 for every walk that is canceled - even when they are booked months in advance via the recurring schedule feature. I understand that the recurring walk comes with a discount and that requires consistency, but when I booked via that feature I assumed I would be able to make changes at some point ! (I have used it for the past 18 months!)
  • Sarah Megee 5/5

    By Epperson linda
    Sarah is a responsible, conscientious & trustworthy. She was raised on a working farm & at an early age took on the responsibility of tending to sheep, goats & horses. She was active in 4H & showed hunter/jumper horses. She loves animals, most recently she rescued a very young kitten & fed it with a eye dropper & eventually a bottle around the clock. He has thrived & is a wonderful cat. She has helped me with my animals for years. Sarah would be a asset to wags. Judi Matthews Miller
  • Sarah 5/5

    By Lisa 6593
    Sarah loves dogs and enjoys spending time with them. She is a hard worker and an awesome dog walker.
  • Needs to work on layout 1/5

    By Mimio_O
    For whatever reason, they don’t have Siamese as an available cat breed when they ask you to input your pet’s info. You also can’t scroll through the option at all. There’s a lot of feature flaws.
  • Walker taken fro granted 1/5

    By somethinboutadog
    Don’t use this app as a dog walker to walk dogs unless you like getting canceled last minute and don’t like getting paid for your services. Clients have no respect for dog walkers schedules.
  • Terrible customer service 1/5

    By Hdjdkeidjdjdjdje
    My sister and I were loyal walkers and my mom was a long time customer and Rover kicked us off the app without warning. Customer service was unhelpful and rude. Do yourself a favor and go to wag or another service instead. Awful app
  • Kylie McGlew 5/5

    By Bay Buddy
    Kylie loves dogs and it shows! She is conscious of not leaving your dog alone for too long and likes to feed them the same time as you do. She’ll play inside with your dog and cuddle. She is sure they get their exercise too and may even jog along with them. You can vacation rest assured when Kylie is your dog’s temporary best friend ❤️