Terribly expensive 2/5
Lots of fees and surcharges. Labor Day fee and a holiday fee… aren’t those the same things? No thanks, we’ll just ask friends and family or call local boarding for literally half the cost.
Harassed by walker 1/5
We had a terrible experience with a sitter and I tried to notify wag with no reply. The dog walker continue to harass me on their chat platform.
Awful. Dont sign up just for a peek 1/5
They make it impossible to delete your account which has ALL your private information on it. I went through the correct channels of deleting the account by contacting support, except that was 2 months ago and there has been zero response since. Don't waste your time with Wag.
Horrible App. Horrible Customer Service. 1/5
Horrible app. They make it near impossible to delete your account, with absolutely no help from customer support.
Needs work 2/5
Great program with a great set up but the app is piss poor. Messes up times scheduled, can’t type or navigate certain areas because of poor functionality. Overall, needs work and not worth subscribing to with these issues
Only for people in the USA 1/5
There is absolutely no love for people in other countries. I guess dogs don't exist in other countries. Oh well. I tried.
Wags dog walking service 5/5
This is a great service to have for your pet because all animals need to be exercised and need to know they are not forgotten about while you are at work. The service is easy to use and affordable also. The people are very good at their job. Hanna Cross is pro at this
STAY AWAY!!! 1/5
I have had many years of experience with Wag! Many years ago I walked away from Wag! after an animal was ill upon arrival. I called Wag! to not have any support, only “stay with the animal.” I struggled to reach the family who was out of the country. The animal is vomiting blood and collapsed. I ended up paying hundred of dollars out of my own pocket to save the animal. She would have died otherwise.
Fast forward a few years later and I struggled to get into my old account. I created a new, but asked to pay for for a background check (I get that, though $39 is a lot for a background check). THEY HAVE ALSO GONE TO EMAIL ONLY, SO NO LIVE PERSON! Then you have to wait at least 2 days for a response. When I was finally able to get into the old account, I reached out to Wag! for a refund on the background check. They told me “no refunds, no exceptions.” I sent another email to follow up and they just ignored it. I should never have given this company another chance. THEY DO NOT CARE ABOUT THE PEOPLE THAT MAKE THEIR COMPANY RUN! It’s like they are an insurance company. They are great until you need them.
Best App Ever 5/5
I'm soooooooo glad I found this app. As an owner of many pets this app helps me so much on the daily. I really have no idea where I'd be without it. I just want to thank the creator and my friend Han who recommended the app. Like wise I'd like to recommend this app to anyone who is an animal lover or has their own pets!!!!!
Is it possible to sign-up? 1/5
Absolutely this app doesn’t work for me. I’m blocked for signing-up it seems…
Horrible in every which way. 1/5
Honestly the worst app & company in gig culture. This app draws the worst clients & caregivers because of the limitations it places. I’ve seen more dogs lost through this app then anywhere else or just treated poorly. The owner bought a $40m house on a reality real estate show, which clearly was paid for with the stolen 40% from its workers. Use other platforms if you care about your dogs.
Alexa Ruane 5/5
By Maria Ann Jacinta R
Alexa is like a dog whisperer. They just love her! She really understands their needs and can be totally trusted to take care and love on your pets. She’s reliable and dependable. Definitely has a gift working with furry friends. 👏 wish they were all like her but shes one of a kind!
Review for Elias Adler 5/5
Eli is a perfect and responsible college student. He has cared for my pets (my mean little white dog, my easy fish and cats) over the last 5 or so years. Eli is five stars for sure. I would highly recommend Eli anytime.
Jackie T., Cambridge
Anthony Herrera 5/5
Mr. Anthony Herrera would be a great candidate to be hired by your company. He is very professional and customer service oriented. He has experience with working with the public and has glowing credentials in his work ethic. On top of that, He loves pets as he currently owns 2 dogs himself.
Longtime Dog lover. 5/5
By Need a shave
Sandon loves dogs and they have always responded in kind . Any dog will be in responsible hands
By Carmen Rivas
If you want to become a dog walker they make you pay $40 fee. I do not recommend using this app if you want to be a dog walker. Also the acceptance letter takes like a month. Don’t do it.
Fabulous dog sitter and walker! 5/5
If you are looking for a responsible/honest person to care and/or walk your dog, Jessica Bednorz is the person to fit your bill! Just got back from a three week vacation and our pup is happy and healthy!!! You can’t go wrong!
CONFUSED !! 1/5
I’ve Applied To Wag 2 Months Ago I Haven’t Had Not One Walk Is Hard Finding Anyone I Wish Wag Will Help Find Customers I Literally Paid $30 For Nothing Just To Have The App On My Phone
No way 1/5
You have to pay before you can see who is coming to take care of your pet. Also the rates are insane and unpredictable. Told me 390 for 10 days, then 6000, then 27000. This app is a joke. Get Rover instead.
Time Zones 2/5
The app only goes by which ever time zone your phone is in, not your pets. So that’s annoying when you’re far away
Unfair and Scums 1/5
The app is awful they take 40% of caregivers income. It’s not worth it at all. Rover only takes 20%. So if you really want to thank your caregiver just know they barely getting anything close to a fair pay.
I’ll never use this again 1/5
You used to be able to see a map of potential caregivers and contact them to speak with them about your dog prior to booking anything and apparently now this is not an option. I will never ever blindly book for my dog to spend a week with a random person that I have never met or spoken to prior to paying an app for services that have not been rendered let alone even communicated with the person who is supposed to do the service. And on top of that the app even tries to get you to tip the caregiver that you have no idea who they are or anything about them where they are located or anything before you even book. Way to completely render your app useless Wag. A suite at the dog hotel is also cheaper. You should probably allow people to communicate about their pets with potential caregivers before you expect people to commit to handing over hundreds or thousands or dollars blindly. What an absolute joke.
Very helpful…app needs some improvement 4/5
This is a great service. Very helpful!
Couple things with the app:
Notifications are pretty awful. If I don’t just keep the app open and refresh it frequently I might easily miss my walker altogether. I had a number of walkers show up and wait up to 10 min because I was never notified by the app that they arrived or were trying to contact me. One even left (understandably).
This is a much needed Feature Request. There needs to be a family feature. Allowing account holders to connect their accounts with their family member’s accounts. When my husband books a walker, I should be able to track the booking with my app as well and vice versa.
Geoffrey Brennan 5/5
Fantastic dog walkers. Client oriented and takes good care of the dogs and is always on time. Highly recommend!
By banding hand
They don’t have a phone number to call. I am locked out of my account. I need to find a sitter for my dog and I can’t because their app is broken.I’ve been emailing with them but they don’t respond. If they had a phone number I would not give this one star
Very disappointed. Needed a walker for my dog for 3 days when I have to work extended shifts. They matched me with a caregiver with a poor rating because she hadn’t shown up for her last several appointments. Like, why are you even retaining this person?!? So I canceled the match, and they charged me $5 per day to cancel even though it was 4 days in advance. Unacceptable. What a joke. Will not even try them again if these are the types of walkers they will use.
Caring and dedicated 5/5
The walkers are loving and diligent. They love animals. One emergency was immediately taken care of by the walker and support staff. My dog got lose. La’ wanda searched for hours while the office called police, MADDOC and coordinated the search. We found BAILEY!
They just sit in your room 1/5
By I love my Burrito
I used to love Wag. I thought I finally find a perfect app that works for my dog. I booked so many times and even paid higher tips and subscripted premium. It turned out that the dog walker just sit in your room and watched their phone. I feel stupid that I even paid highest tips. Tried different dog walkers. They either just play their cellphone at your home or you can not even get hold of them! This APP needs to do a better background check or find a way to make sure they will REAl take your dog for a walk! So disappointed!
Mr Brian s 5/5
By shap b
Travis shapira is great with dogs and is excellent dog walker tel 2077459615
No money for us 1/5
As a walker for this app you barely get any money for the few dog walks that appear, customer service is so hard to contact. Plus you lose more paying several train fairs while getting 12 dollars for and hour walk.
Im ten and I still could walk dogs this is awesome 5/5
By Melanie santago
I’m 10 and I could walk dogs
No response when my sitter was incompetent and unresponsive 1/5
By Deuce McAllister
I have been using wag! for over a year and for the most part had pretty good experiences, until last week when I had a sitter clearly neglect my dog and cause damage in my home. I reached out to wag support in the app and was met with automated messages. I submitted a claim and heard nothing for 5 business days (still waiting) with no email confirmation that my claim was successfully submitted. Wag! does not seem to investigate at all when you leave a 1 star review on a sitter or have any process in place to protect others from booking services with the sitter who has mistreated your pet. The whole thing has been so upsetting, myself and everyone who cares about my dog have voiced mistrust using the app anymore, bc we don’t want my dog to ever have to go through this again. Just awful.
Stressful & Difficult 1/5
So I’m trying to be a dog Walker. Love dogs and I need to make money. I paid the background fee and waited two weeks for it to be approved. I am approved now however I cannot get into the app at all. It claims that my sign in method is incorrect but I never got passed the login so I don’t understand that. I wish I could get my money back but it’s non refundable so there’s that. If someone who isn’t having issues with this could help me out that would great.
Wag walkers 5/5
I LOVE LOVE LOVE this service! I’ve been using WAGS for about 5 years now. I have no complaints. I have also used them in 2 states. Wonderful walkers and easy to book!
Lynda McDonald 5/5
By murphy patrick
Lynda took care of my 17 year old Westie who is blind in one eye and hard of hearing. She did an excellent job. She came when she was suppose too and I can tell the way he was when I came home she was patient with him. I will use her definately again
Madi Vargo 5/5
Madi has been dog and house sitting for us since she was 16. Our dogs loved her and she loved and cared for them like they were her own! She always goes the extra mile making sure your fur babies feel loved!! She is energetic and will wear your dogs out!🤗. She has earned our trust and respect over the years and we would highly recommend her for walking or caring for your pets in any capacity. Mike and Jan Ensminger. Canton OH
Great platform for single dog owners! 5/5
This app is exactly what I needed to be a successful single dog owner!! My dog has been taken care of by loving and trusting individuals! Thank you Wag!
Not as great as I thought ! 1/5
Have been using this app for a bit I haven’t gotten any clients, besides paying the 35 dollars fee for starting I regret signing up , if you need to make extra money this isn’t the app 😑
Honey Joy 5/5
By you_don't_want_ it
Your representative was perfect. Your website, however is not. This is the third time it has canceled walks all on its own. Entire schedules of walks. Not by my request. Not by walkers request. It leaves walkers without a job and my dog without a walk. Very unhappy with this
Great business bad app 4/5
The app has a lot of malfunctions but overall it’s an awesome business that enables me and my dog to have a better life at home.
I requested a drop in for a morning visit the evening prior. The app did not show it was accepted, so I request one asap that morning. Later, the app reflected the original drop in was accepted and completed. It certainly caused for worry and stress.
Expected better 3/5
By Love stitch fix, hate the app
1. App is fine for booking services and confirming payments - can be slow at times
2. No way to see push notifications in app in terms of walkers being booked or updates on walker being their way
3. Randomly crashes even when OS and app are updated
Love this app 5/5
Works really well for my lifestyle & I found the perfect walker & housesitter!
This app needs HELP 3/5
We've used this app for 2 years. And everyday, it tests my patience. You can't have two people from the same house logged in at the same time. It never resets to the home page after paying for a completed service.
You never get notifications in a timely manner. No receipts. Did I mention it crashes faster than every plane in a Madagascar movie? If it wasn't for the providers, I'd delete this right away.
Great Service! 5/5
This was Oliver’s first experience with a dog walking service! At first he was a bit shy but he warmed up quickly and had a great time! I highly recommend Wag! Love their report card and pics!
awesome caregiver 5/5
Hailee is great with our pups. Lots of care and attention. Goes above and beyond! Reliable! Highly recommend!
Prices my change 2/5
By josse cal
I’m unable to get up and out of the house at moment so I looked for service that can walk my babies couldn’t find any local walkers so I turned to wags. The price when booked is different then the one charged to your card. I contacted wags and customers service couldn’t give me a straight answer. After going back and forth it said price vary depending on the caregiver which i fell is b.s why do they tell you a certain price when booking then change later. They should be honest a tell you the price straight of the bat or at least give you a warning. I’ll probably not use them again after my month subscription ends. Caregivers are awesome dealing with customer service wasn’t
Walkers are good App is glitchy 3/5
The app is glitchy. The notifications are state the walk is for 1pm when it’s booked for 1:30pm. No matter how many time I uncheck the box not to add a walker to the preferred list it automatically adds it. If you use the app you have to rate the last walk and choose whether you want to tip before booking another walk.
The walkers are the only reason I put up with the app. They have some great walkers. I really wish they could fix the app.
Terrible update to the app that doesn’t allow you to immediately leave a review after you finish with a boarding etc guest. You used to always have the option at the bottom of the stay on the last day of sitting it would populate.
Instead, we’re back to using a third grade developed app.