The app was great in the beginning, but now after my 3rd try. I schedule a walk and they never can find someone to walk my poor dog. I didn’t get notified so he went all day holding it. Will be using Rover from here on out. Bye Wag you have lost me forever.
Easy to use app 5/5
By Don't bother him.
The app is easy to use, and they post pictures, and brief videos of your dog after the walk. My dog has only had one walk so far and it went well.
They have amazing friends people
Don’t use this service ever. 1/5
By ash 7384
My dog was lost after the walker did not clip the leash to the collar properly. Instead of trying to find the dog she simply walked back to my house stating that she thought he might “walk himself home”. I was working and got home as fast as I could and she was literally not trying to find my dog but sitting on the stoop. She stated that she didn’t use the harness nor chase after/ try to lure my dog in. I live in a very busy area of south Boston so the fact that she said the dog would walk home is truely unreal. Wag was no help saying they would put up signs if I didn’t find him. They never checked back in with me once I said the dog was found as I spent hours by myself looking. They immediately blocked me from seeing the walkers info and i was not even able to try and see where she may have lost him. The worst customer service i have ever seen. After speaking with many other dog moms at the park they have heard nothing but horror stories of people’s dogs getting lost hit, etc. The problem is the idiot walkers that simply pass an online test who are looking for a quick buck and clearly don’t care about the animals. The fact wag was not even sorry but stated i leave the walkers bag at another location so we didn’t have to meet face to face spoke volumes. Never use this as it may seem convenient but there is no accountability.
Sick of Brand New Walkers 1/5
By aaaaaaaargh waaaaaaaaa
Decent service usually. You can’t book a new walk until you’ve rated the previous one which is a pain is the bum. I’d like to see a preference where I can not have brand new walkers taking out my dog. They don’t read instructions usually and they have shown up with kids and boyfriends. I wouldn’t know this if I didn't happen to be home. Only the walker is insured and bonded. These people are going into my home. I want them watching my dog not their children.
The regular walkers are good and normal.
Lack of flexibility not good 1/5
I need a walker for 2 out of my 3 dogs whilst I’m away on holiday. I added all 3 of my dogs in case I want the third one walked at a later point. But because he was already on my profile, I had to select a walk for all 3 of them at a ‘starting’ price point. There is no clear indication of cost (likely until you’ve put your card details in but I never got that far). Both dogs I want walking have specific requirements that will need to be managed separately. Before I can even see if this is possible & I can find someone for the jobs, I’m asked to put my card details in. I’m sure this app is great if you have straightforward needs but with no clear indication if I can customise my options BEFORE taking my card details, this app is not for me.
Wag is a great way to meet new people and doggies! I work for wag and use wag for my own personal dogs! It’s awesome.
Mixed Reviews 2/5
While the actual walk service itself is great, every other aspect is horrible. It took me about 6 weeks and numerous texts to get the free lock box. Then the service allows walkers to cancel their service right up until the scheduled walk. Dealing with the support is horrible too. But being able to see your walker has arrived and track your dogs walk is great. They also bombard you with text messages. It’s like email spam but via text. If they can figure out their scheduling glitches and stop treating texts to owners as sales opportunities then it will be a great service.
Today was my first day in using the app the walker and the app will both great I won’t use it again with my eyes close. Clarence was my dog walker and he was so good from beginning to end thank you.
Impossible to cancel! 3/5
WAG is a great service, but they make it nearly impossible to cancel recurring walks. If you need to cancel a recurrence, a phone call is required for the first walk and supposedly they will call back to cancel the remaining walks. Complete horse crap
Zero support for walkers 1/5
By Takos Mom
I’ve been walking dogs on Wag for two years and I have never had a good experience with their walker support - if you can call it that. It makes it very frustrating because the walker is often blamed and taken advantage of when Wag should be responsible and actually take care of their employees. Would not recommend to anyone wanting to be a walker. There are much better options out there.
HORRIBLE. DO NOT USE. 1/5
What a horrible horrible company. I tried to book recurring walks with this company and the whole experience was a total joke. The recurring walkers kept bailing on appointments, one walker I met didn't know how to put a dog harness on, our first recurring walker was a teenager who never owned a dog and was terrified of my 9lb terrier mix...and when I asked to cancel the recurring walks I was told that the “recurring walk specialist” would do so and this mysterious person never did it!! So I had a walker headed to my apartment when my dog was not even there. Every time I made a call or request I was told “of course no problem right away” and then they never did ANY of the things they said they would do. This is the most negligent terribly run company I have ever come across. DO NOT USE.
My dog loves these walks 5/5
By Yanni ✌
Walkers keep you informed on what’s going on in real time! And take great pics of your dog while they’re having fun.
It’s okay, I guess 2/5
By OC Jeremy
I wasn’t sure where else to leave this feedback. The app seems good but it’s a little lacking in the FAQ and ‘contact us’ content. Specifically I was looking for ways to do a meet & greet before letting a stranger into my house when I’m not there but as best as I could figure out on my own I guess that’s only available for scheduled recurring walks? I wanted to ‘contact us’ but it gives me an option for phone or text with the disclaimer that contacting them is only for urgent issues so otherwise don’t waste their time.
Don’t worry, I certainly won’t be using this service that doesn’t seem to want to engage with its customers. Too bad, I liked the concept in general, execution could be better.
Never actually worked 1/5
By Ex pandora fan
I gave this app three chances and that on-demand feature is a complete false advertisement. It never worked, they never found someone and my dog ended up doing it at home. I used Rover instead and got someone in a matter of minutes.
Never using this junk again.
By Benny DiFranco
Thanks for providing an outlet to get some side money and work with dogs alike. I can’t think of a better job for some side money that this! I aspire to start an app of my own for my very own petsitting company, Hands N Paws. Thanks for your inspiration!
Great service 5/5
1st Wag Walk with Janet. She is nice and friendly. Chance And Duncan like Janet.
Awful and slow customer service 1/5
I have NEVER EVER had a good experience with Wag. After the first walk, my dog’s crate was broken and back door left unlocked when the walker was finished. In 5 attempts after that I have not been able to acquire a successful walk. I have had walkers cancel day of, and no replacements were ever found. When communicating with the customer support team about the safety of my dog and unwarranted cancellation fees, they take their time and do not solve problems appropriately. Please do not use this app.
awesome WAGS! 5/5
the walkers that are chosen for me are always great! my dog is really attached to me but being able to schedule a walk ahead of time esp being that I’ve been sick lately is really helpful..thanks for the WAGsome app!
Terrible experience 1/5
I paid $39 for day boarding for my dog who had a recent hip surgery. I contacted the person that I would be home early and told me he wouldn’t be home for at least 2 hours. I wonder how long he left my dog alone. He told me that he’s not going to stay home with a dog for the $26 Wag gives him.
Best dog app by far 5/5
This app is so much more convenient to use than the others I have tried. It takes no time to find a dog walker and the people all have been good.
Not Reliable 1/5
It’s great until they can’t find a walker and don’t notify you, so no one ever shows up and your poor dog isn’t walked all day. Customer service is unapologetic and useless.
By Lefty Jim
Becky was the walker for the free walk and Gracie likes Becky so I would like Becky on Sunday and thereafter.
Terrible User Experience 1/5
Poorly thought out/money hungry. $10 cancellation fee. You can create recurring walks in app but can’t cancel them in app. Customer support isn’t helpful. Avoid if you have a schedule that changes
Consistent trouble maintaining communication 2/5
The concept is brilliant. My dog has never been happier. Unfortunately the app which is made to communicate to you when your dog is getting walked and when they return is hopelessly flawed. For two weeks now I arranged for a walker then never got confirmation that the walk actually happened. Having to cancel plans and appointments to get home to the dog just in case has left me extremely frustrated. Wag’s response of “sorry for the inconvenience” doesn’t give me faith I can leave my dog in their care in the future.
Good service, awful app 5/5
By Liz Meg
The concept of Wag is good, the app that tries to execute that concept is a catastrophe. The app is probably fine for simple transactions like walks, but I would not use Wag for boarding again because the app makes it almost impossible to communicate between walker and pet owner (the cell phone numbers are masked and sometimes contact info for the walker isn’t available at all) and adjust the details of the boarding accordingly. Whether this is for privacy reasons or because they want you to use Wag as a third-party to facilitate the transaction, I don’t know. The app is simply not sophisticated enough to deal with the amount of nuance inherent in pet care. If what you need is extremely straightforward, Wag might be great. If it is anything more complicated, the Wag app is far more trouble than it is worth.
Crappy customer service, glitchy app 1/5
Removed my recurring walks discount promo code (no explanation on why it was no longer being applied), glitchy tracking, contact page gives useless info (phone numbers that only redirect you to other departments). Often I sit through a long queue, only for the operator to tell me “Actually you need to email X department at ____”. Seriously, why can’t this info just be shared directly on the contact page? They also ignore emails + texts.
The only reason I still use it is because the dog walker I’ve scheduled walks with is very reliable. Otherwise, Wag, I wouldn’t even think of using you anymore.
Also this review was originally going to be sent privately via the app itself, but the feedback page keyboard was blocking the submit button and would not go away unless you hit “back” (which of course, doesn’t send the feedback). Great way to avoid negative comments! But fear not, I have posted it publicly instead.
JUNO AND MELVIN 5/5
By juno and melvin
I’m booking another walk for both of them on this coming Saturday after 5 pm I left you several messages on different phone numbers we are very happy with your services. GOD bless you beautiful idea this is Rosie by the way thnx
Loved it the first few times....then..... 1/5
This is absolutely insane. I have been requesting a walk since 4:30pm (it is now 8pm) and have spent the last three hours playing phone tag with your customer service. As far as I know, this is not at all how you intended this service to be run. I am highly disappointed after a few really wonderful experiences - but unfortunately once you lose your trust in a service such as this, it is gone for good.
Huge help 5/5
By JuGe's Mom
We recently got a puppy who when full grown will be approx 65 lbs. Needless to say large breeds need lots of exercise. We were prepared for the extra work but not prepared when my spouse who worked from home took another job requiring extensive travel. We were contemplating re-homing our Dolce Rosie. Then we found WAG. Cannot say how much WAG has helped us. Huge stress reliever. Yes it adds up but the money spent is worth our happiness.
Wags is a life savo 5/5
Being in real estate I never know my schedule bit with Wags I can always be sure my dogs are taking care of. The app is so easy to use and booking a walk is a click away!!! This is a MUST if you have a furry pet (or 3 like me)
Bad service 1/5
By brownie the cake
I got Kassandra as my dog walker but she never came and I tryed to go outside to find her but never saw her do I ended up canceling my booking
Wag is my favorite! 5/5
I love this service soooooo much! It’s a life saver for when I’m stuck at work late or in a bind and need someone to visit my pup. You can set up a walk and someone can be there in like 20 minutes. It’s awesome. Plus they give you a free lockbox that sometimes I use when I forget my keys or something. My roommate and I both have dogs and it’s cheap to have the walkers take both of the boys. Would definitely recommend this app instead of any competitors.
Be careful can be used for sexual assault 3/5
I picked up a walk and upon arriving realized something was wrong. The dog owner was not there (nice hotel) so I called him. He then called me and told me he was going to assault me and was extremely vulgar. Be careful only walkers are rated no way to leave feedback for “0wners”. Wag did call me back after I called them to report.
Great app 5/5
Used this for the first time today and it was great! Cassie was on time and sent me a notice right in my phone of the walk and a cute photo!
I needed it because my dog got out and it made me sign in and put in my address etc. in my opinion this app asked for way too much information.
Julie Davis is awesome! 5/5
By The Moon Crew
It was wonderful to get a text prior to Julie arriving for Luna’s walk. We had contractors in working on the house. Her text allowed us to maneuver around the guys working on our house without any disturbance. Luna was very excited to go for her walk. Julie was great with her. When they returned from their walk Luna wanted to stay with Julie and play. I look forward to having Julie come back.
The app is great 5/5
I haven’t used the service yet but the app is very easy and convenient.
Robbed by Walker! 1/5
I hired wag and their walker stole a $60,000 gold necklace, Louis Vuitton bag, two wallets with my credit cards and cash, and a controlled prescription. Wag still hasn’t reached out to me about the issue.
Hit and Miss 3/5
I’ve been using Wag for almost a year now, and I’ve had some good and not so good service. I see a lot of great reviews, so maybe it’s just the area that I’m in, but the customer service team is slow to respond (if they ever respond at all). The walkers are great, sitters—eh—not as much. I’ve had some great sitters from Wag, but I’ve had more mediocre experiences than great ones.
To give you an idea of my use case, I use Wag frequently to watch my animals, as I’m a corporate traveler. I had three dogs, and now only two on the service. I live in a rental condo.
As for the app itself, I think it’s weird that I can’t see any of my sitting information, but can see all my walks. I have to logon to my desktop/laptop to see all of my sittings.
You can’t adjust reviews/tips without support help, which for the “Uber of dog walkers” you’d think they’d have a similar philosophy on this to Uber and allow you to update tips and star ratings after submission.
I would mention that it would also be good for walkers not to get my direct number and the app facilitate the communication between myself and the walkers (Rover does this).
I also don’t like that after a walk is over I lose all of my videos and pics unless the walker sent them to me directly.
I think you should completely change the report cards for sitting, as it doesn’t make sense from a user experience standpoint that my “report cards” follow the same setup as my walks (single place to mark potty types and locks and whatnot). I think you should track it daily or by visit or something. I also think you should offer “check-in/check-out” times (per stop-in) because the biggest problem in my area is making sure that the walkers/sitters are there starting/ending at the times that I pay them for (this is one of my top complaints) or that they’re there frequently enough at all. I find often that the walker isn’t there enough throughout the sitting or doesn’t check into my home wayyyy after my desired time, which is really frustrating. I also find sometimes that I never know when my sitter leaves at the end of a sitting, which adds on cost if they forget for some reason to check-out and I get billed an extra night or half-day.
Love love love 5/5
Wonderful app. Super reliable, my dog loves the service and it takes so much stress out of my work week knowing he’s in good hands.
No show 1/5
Wag walkers don’t show up
and wag does not call to tell you. I scheduled a daily walk four weeks ago and got zero walks.
But they leave the future walks in the system and won’t let you cancel in the app. You have to call them and have them try to talk you out of it. I think it must be run by former AOL execs.
Easy as 1,2,3! 5/5
The best discovery next to technology. I love this service and recommend to everyone!
Great App When it Works, Customer Support Not Helpful 1/5
There seems to be an issue with my account because my dog is getting double walked. He got injured on the second walk because his regularly scheduled dog walker wasn’t with him, taking him to the vet later for his injured paw. And it won’t let me cancel reoccurring walks from the app, Wag makes you call to cancel reoccurring walks so it’s not user friendly from that perspective. Customer support can’t seem to fix my issue after 3 phone calls. I’m trying for a fourth time today.
Works half the time 1/5
By Jerry Cusack
They walk your dog half the time. If they don’t find a walker then you’re in pending status for another 12 hours and when you go to cancel they charge you a $10 fee. I recommend Rover over Wag.
By Hampton's Dad
Extremely unreliable. Cancels after you’ve already left the house - even after they text you with notifications of walkers in your area. Great idea poorly executed.
Good service. Cumbersome app. 3/5
When I’m trying to schedule a wall the app asks so many questions about the last walk that it doesn’t actually schedule the last walk. RATE YOUR WALKER: The dog peed did he?!? POST THIS PICTURE ON SOCIAL MEDIA: No I don’t want a bad picture of my dog. HOW MHCH YOU WANT TO TIP: isn’t 25$ enough? You tip your walkers. Anyway, there’s been about 5 times I thought I had booked but really there were a more follow up notices. Your app would be easier to use if it let me book a walk instead of asking me 500 questions.
Easy to use 5/5
The app is easy to use and the service is great!
Single dad life saver 5/5
By Shane Leach
I was blessed with my newborn daughter through adoption and can’t take my dog and the baby to the dog park or on walks. Wag is the perfect solution so that my four legged child still gets the exercise he needs while I tend to my baby girl!