Tyler McKay 5/5
Tyler did a great job walking our dog. You can really tell he enjoys walking dogs. Our dog is always excited to see him.
Any walker 4/5
I been using wag services for a month. I had an injury and needed help walking my dogs. I live in gated community. It was challenging to not know who was going to show up. I asked to not knock at door and take your shoes off if entering my home. Two out of five walkers bothered respecting my home. The app works great as far as sending a walker, I don’t like not having to select the person.
app review 5/5
i have not personally used the wag walks or check ins but the app itself with notifications & offers are great!
Good app 5/5
At first I was skeptical for someone walking my dog. But the people I got were all nice and informative. I became a walker myself and I highly suggest this for some extra money. It’s not as hard as many might think, however, I tried it and I love it.
Also, they have support that you can call or text. Makes things quick and easy.
Bad experience on thanksgiving night 1/5
By Chi chi yang
I booked the sitter for the 1st. The walker who accepted the job had 170’s 5stars reviews. I booked arrived time from 3-6 and finished time 6-9. At 3:24 pm I noticed she had not arrived yet so I snd her message. She said she will be at my house when traffic lighter ( what is that mean?) I asked her about what time, she replied 5:30 and planning on leaving around 6:30/7. She only stay for 1/1.5 hours and I still pay for full price? I asked her if she can stay for 2 hours. She said no and I was trying to understand why there was no communication at all before this service, in fact my request hours show 6 hours on the app..she just replied do you want to cancel the service? My husband got upset and canceled the service then the wag service support was trying to find another walker to come in just to feed my dogs diner but no luck at all. We were worried about our dogs all night instead enjoy dinner. We ended up left early..
What a disappoint experience
By Water baby.
Thanks so much for providing occasional help for me with my pup. I came home to a happy calm dog!
You can’t trust them with your dog. 1/5
Read the email I sent WAG:
To Whom It May Concern:
On Friday, November 22nd, I scheduled two walks for my one year old dog, Prince.
At 5pm, Brenda accepted both walks. I left my house Saturday at 6am for Disneyland in Anaheim knowing that Prince was going to be cared for. The level of unprofessionalism that was displayed by your company Saturday, November 23rd, was beyond disappointing. I worried the entire day about my dog and the security of my house. See below:
Come 10:10am on Saturday, I am notified that Brenda canceled Prince's 12:30pmwalk. I am matched with someone else at 10:20am.
Karla shows up late and soon after arriving starts texting me saying she is out of her comfort zone. If you are a trained dog walker, you should be well versed with every energy level, breed, age and so on. She was purely discriminatory because my dog is a Pitbull.
My dog is an angel. He has never shown signs of aggression towards anyone or anything. I let every walker know that Prince is very young and hyper and that he jumps. Read all reports from the past, no one has ever had issues with him... She said he "latched onto her with his teeth". So, my dog ended up not being walked. Imagine being hours away in a line for a ride at Disneyland...This made me completely stressed that my dog was unable to go to the bathroom.
My next walk was scheduled for 7:30pm. I was notified SEVEN minutes before someone was supposed to be at my house that the walk had been canceled. How is this good business? I had no way to make other arrangements and my dog hadn't gone for a walk since 6am...
I get placed with two different walkers, one cancels, and one shows up THREE HOURS LATER than I scheduled. The fact that I got charged for either of these "walks" is incredibly insulting. I got home to my dogs food container left open, his leash on the floor by the front door and the key in plain site when I had left it hidden.
At this point, I don't ever want to use WAG again. The whole point is for me to go about my day worry free knowing that my dog is cared for, and I ended up spending the whole day worried about my dog and still spent $40. I would like a refund. Not WAG credits.
Bad experiences outweigh the good 1/5
I was really excited to use this app. I work long hours and have a highly energetic mini poodle. I was impressed by the free padlock for my house key and the convenience of tracking my dogs walks.
Unfortunately, about half of the walkers I’ve had don’t follow basic instructions about using a harness and leash, which is a huge safety issue. I have these instructions there for a reason: my dog has been known to escape her collar or harness if only one is used. I even included written instructions posted next to her leash that include a drawing of how her leash/harness/collar should look! The lack of professionalism is disappointing especially given the fact that this is not a cheap service.
Relatedly, there isn’t a way to avoid walkers who lack reviews. I had a walker with literally 1 review scheduled to walk my dog, and I had to cancel and get in touch with Wag to waive the fee. I appreciated that, but this is a serious flaw in the matching system that makes me feel unsafe.
I’m not hugely paranoid about privacy, but I had an incident today that makes me feel wary about using the app again. I have a nanny cam for my dog that sends me an alert when it detects activity. As I signed in, I noticed the walker leave the area of my house where my dog and her water and food dishes and supplies are and walk to other rooms of my house. This, coupled with the fact that this stranger and others have the key code to my house, makes me extremely uncomfortable.
Finally, I might be mistaken but I don’t think the app actually shows you reviews of walkers under 4 stars. I left my first 3-star review today for a walker who failed to follow instructions and then proceeded to wander around different rooms in my house, and the review does not appear on his profile. That’s a huge red flag to me and makes me think this company doesn’t take safety and accountability seriously.
Overall, this app has a mixed bag of unprofessional and professional walkers. Unless you select an expensive plan to have the same walker each time, you could be pared with a sketchy walker who will put your dog’s safety at risk.
As a result, I’ve cancelled my recurring walk schedule.
Update: gave it one more shot as I needed someone to check in on my dog. She didn’t even lock my door when she left!!!!! Plus, unsurprisingly, she didn’t follow any of my instructions and even put my dogs harness on backwards. Then lied about it after I commented she hadn’t attached her leash to both collar and harness, even though I had the photographic evidence she sent me! Amazingly unprofessional walkers who will put your dog’s and your home’s safety at risk out of incompetence and laziness.
No customer support 1/5
Made the mistake of trying to sign up and get things set up BEFORE I moved into my new place (my bad for being proactive I guess). Apparently their first dog walk promotion is only available for one week.
Emailed customer service explaining the situation and asking for an extension since I wouldn’t be living there for another two weeks. No response, but several automated emails reminding me to take my first walk. Terrible customer service.
Also find it frustrating that you can’t actually find out how much specific services cost, and if you read the fine print they tell you they charge a premium for specific times of day, asking that your dog is walked by the same person, etc. Unsubscribe/marking as spam, Definitely will not be engaging in this app service.
Very convenience 5/5
By el lindo !
All is good no complaints.
But. Will be best if more walkers available in morning and mid day
By gisselle porta
Wag Walkers has scam users that register then call you pretending they are a Wag rep. They tell you that they’re changing the way way their dog walkers get paid. I myself fell for this scam and was stolen $3,000. Wags the company has a very poor security system and their company representatives have not offered any assistance to those dog walkers scammed by their app. After many calls and emails, they do not respond or take any responsibility. Overall, this is a very very poor company to support.
TERRIBLE first impression 1/5
I just got this app and scheduled my first walk for last night at 10:30PM. I scheduled it a few days ago and a dog walker immediately accepted it. At 10:27pm last night the dog walker cancelled. Another dog walker accepted but cancelled right after that. No dog walker showed up at all. I work 12.5 hr shifts. It takes me 30 min each way to commute between home and work. The dogs were left alone for over 13 hours. Needless to say, my dogs were very anxious when I got home. One of my dogs went to the bathroom all over a brand new $75 rug that is now ruined. I am extremely displeased with this app and will likely never use it. This was terrible service and overall an awful experience. Not to mention I just gave my garage code out to two strangers now. One who accepted and mysteriously immediately cancelled. I will be changing my garage code right away. ESPECIALLY after reading the other poor ratings and terrible vetting process for hiring walkers.
Worst Customer service ever. 1/5
My 12 year old shiba inu was in need of his daily walk with one of my wag preferred walkers when 10 minutes before his walk it was abruptly canceled with no explanation of why. When I finally spoke to a service rep they told me the walker did not cancel, but that they had canceled because of a concern about my account. Now to
This day I have never received a call, or email as to why but this happened on at least 3 different occasions. WAG is very secretive about their HQ, and all customer service calls are directed to the Philippines. You will never get a straight answer from this company. I am going to try Rover app now. WAG is a terrible company. Would not recommend. PS their app is also horrible, very buggy and not user friendly.
Extremely unreliable 2/5
I like the concept but the walkers are extremely unreliable and the software is glitchy. We get 3 walks a week and barely a week goes by without a major issue that completely disrupts the day - from walkers not showing up to trying to come an hour early to the software not charging the right amount. I would look for local dog walking services rather than this app if reliability is important to you.
Not convenient.. 2/5
By This is atupid
I’ve tried twice to request a walk and am not able to choose my walker or the time for my walk. I requested a 10 am walk and no one was able to come so the app kept looking for a walker and said I would be notified when the walk began. I couldn’t sit around and wait for them to figure it out, but if I cancelled, I would be charged $10. Also, I tried to sign up to be a walker and after filling out the application, giving references, I got no communication for a month when they told me my application had been idle too long and was being closed out. Basically, I think it’s a good idea, but I want to know who’s taking my dog out and when.
This app puts my dog at risk 1/5
The general walkers are fine. But I cannot add a “Trusted Contact” without giving them access to my phone contacts. There’s no reason for them to need access to that information. So, my dog doesn’t have a trusted contact because I refuse to give them information from every single contact in my phone. I’ve contacted Wag about this and they don’t care to change it.
Terrible service 1/5
By chateau lamo
I have been using wag for 2-3 years now and they have done nothing to disappoint us. I’ve had a reoccurring walk every Thursday for the past two years plus some sporadic walks during the week that aren’t scheduled. Any time a scheduled walker cancels I get screwed. The new walker can’t get in, can’t locate the home, is scared of my 22lb dog. I’ve called wag multiple times explaining to them the steps to get in but every single time a new walker comes they cancel my walk because they can’t figure out how to get in. All I get from wag the next time is an apology and a promise it won’t happen again. Well, today it happened again. I’m done with this horrible app.
Thanks for Consistently Failing 1/5
Hopefully this app and company works for you, but that us not been my experience.
On multiple occasions walkers didn’t show up, rescheduled last minute, or my walks were never booked. Honestly have nothing positive to say about this app or company. They change their pricing packages frequently and are just overall unreliable.
One walker never showed up and I still got charged a portion of the walk when I told them I’d just go home and do it myself. Some walkers are good but rarely got any of my preferred walkers, which I had a list of maybe 15.
Several occasions I had walkers text and call me at work bc they couldn’t do their job. Clearly wag takes a big cut too bc I’m expected to tip on top of the price. Worst dog walking service ever. The stress and chaos around trying to get my dog walked is not worth any convenience from the few times it goes right.
Unreliable Service / Poor Communication 1/5
Just started as a new customer, and on my 2nd scheduled “drop in” for our puppy, I get notified that the walker had car trouble and cancelled - 26 minutes after it was scheduled! After numerous confusing text messages and notifications stating that the walker couldn’t make it while also that it had started/completed successfully (I was charged for it), and a confusing call from their customer service an hour later, I decided to leave work early and get home to let the puppy out myself. While driving home, I get a notification that a back up walker was scheduled, now 90 minutes later, and another notification that asked for my gate code. Did I mention I don’t live in an apt or a gated community? They gave him the wrong address! And he had the nerve to leave me a bad report card for not responding to the gate code notification! A complete cluster. Only remedy from their customer service was to block the questionable walkers and offer me one (yes, one) free walk. Cost me a 1/2 day vacation. You can’t make this stuff up. Stay away from this mess.
New Updates really drain the battery 3/5
When I joined a few months ago, the app used hardly any battery life when in use on the phone. In the last few months, there have been 10 or so updates, and now whenever it is open, it drains the battery at a very alarming rate. I do one 30 min walk, and by the time it’s done, over 50% or more of the phone’s battery life has been drained, which makes it hard to do multiple walks within a few hours. I’ve been thinking of getting an external battery pack, but it is concerning that the new updates aren’t taking into consideration the effect on the battery life of Wag Walker’s phone. And that just a short while ago, the app ran off very little battery life. It would be great if the developers could utilize new updates that didn’t have this draining effect.
I will also mention, that at least for me, there isn’t much incentive to do 60 minute walks. I’ve noticed it is an unbalanced system, because doing a 60 min walk ($18) vs. a 30 min walk ($12) is only $6 dollars more for double the amount of time.
It would be great if Wag could honor the time of the Walkers so the pay for the 60 min walks is more reflective of how much time and energy is spent doing them.
Other than those areas of improvement, working for Wag as a Walker is really enjoyable, especially in cities where Demand is high. I am very grateful for Wag, as working with dogs is one of my passions. Thanks Wag!
Not happy with the app 1/5
I signed up and even paid to be a dog walker and every time a job pops up I click on it and it says it’s booked. Very unfair it seems almost rigged to be that way. Waste of money.
Terrible company for walkers 1/5
This is probably the worst pet care company I have ever had to deal with. They care absolutely nothing about their walkers and well it’s pretty unsafe for pet parents as well. As long as you can answer a few questions about leashes anyone is able to sign up for this bull crap. I was scheduled to walk two dogs and I was bitten by one of dogs before I could get a chance to step a second foot inside of the home. I STILL took care of the little dog even after being bitten 3 times by the big one and was still given a one star rating because the little dogs ate mushrooms out of the grass and got sick ( instructions stated to just take dogs in front yard of building where there is no fence ) the poor pup was only 5 months old. She then told me to leave the puppy tied up outside and she would get him ( which is terrible ) so i reached out to the next door neighbor ( who knew both her and the pup ) to ask if they could keep an eye out for him instead of leaving him outside in the cold. Wag! Has been on this investigation for a month and still no word back! They suspended my account w/o notice and has not gotten back to me or communicated with me what so ever. It took 2 weeks for them to send me a copy of the dogs immunization records. WORST PEICE OF CRAP COMPANY EVER bark and rover are better or leashes and litter boxes
Walker Review! 1/5
I am a WAG! walker..
As a walker PLEASE be aware that clients (dog owners) are NOT verified in any way. That means a stranger can summon you to walk a dog and you could end up in a very scary situation. I am sharing this because it happened to me. If my gut didn’t tell me to leave I could have been abducted, raped or even killed. People will set up fake accounts and you will show up to some empty house or lot sometimes even a business? I have also received phone calls from owners after accepting a walk and them pretending to be wag! And ask for my personal information. Wag! Isn’t doing enough to keep walkers safe. And quite frankly I wonder if they even care about the dogs safety being that walkers so disposable.
From a walker’s perspective 1/5
By J 538733
As a five-star walker with over 170 walks under my belt Wag completely disowned me when an owner complained that their cat had escaped(they found him) after one of my walks. They only followed up with me once on the phone and then deactivated my account without giving me a chance to verify what happened or apologize to the owner. Wag expresses little to no care for the walkers themselves, and will hire way more than they make it seem. I genuinely miss the dogs I developed friendships with. I guess all I can say is I hope whoever reads this has a better experience than me! Just know it’s one strike and you’re out
Great service terrible customer service 3/5
I’ve had some great wag walkers but alas customer service leaves a lot to be desired. My walks all got cancelled. I called customer service and they got rebooked for the wrong time. I started a chat with customer service and it took almost an hour for replies. Now the walker who had booked those days got them taken away from her because of an issue with Wag. Customer service is little to no help.
Paws down 1/5
By Nueva Bonita Chicago mi amoretti
This is the worst service I’ve ever used In my life. The app is terrible and the people they use to walk your dogs are even worse. It hurts my very soul that I have to live in a city where I’m
Not able to walk my own dog because i have to work to be able to afford to take care of the both of us. But that’s show biz baby. this crap company takes advantage of that at every chance they get. Whether it be sending people who have no clue what they’re doing to walk your dog, last minute cancellations, app glitches, telling you they’re sending you credits but charging you anyway. The list goes on. Their customer services is the worst I’ve ever encountered in my life. They don’t give a f about you or your babies and they are hiring people who don’t either. Y’all need to go to prison with your terrible business practices. I’ve switched to Rover and haven’t had one issue yet. Do you and your dog a favor and do the same.
You don’t any info about the dog till you’ve agreed to walk them 2/5
You can only see notes from previous walkers only once you’ve requested and been booked for a walk. If the dog is badly behaved or aggressive you don’t know till you’re booked. That’s not only dangerous for us as walkers but I’m positive it’s causing a lot more requested covers than necessary. Not only this but there’s a long list of wag walkers who’ve booked a badly behaved dog unknowingly and got fired if the dog got loose, no questions asked. If you’re an owner I’m sure you’ll be fine because Wag is definitely prioritizing getting your money over keeping walkers safe.
I wanted to add something else that I really want to make sure Wag sees. There’s a recommendation box in the walker app but there’s no response to them so I don’t know if they actually see them but they respond to these reviews. I wish we got training or orientations. More seasoned walkers have told me that Wag used to have an orientation and in person interviews and I think they should not have gotten rid of those. We took a test about harnesses and leashes but I think even just some instruction videos on the app would be really great! I understand Wag is very popular and may no longer have the resources to have orientations in every city so please consider making instructional videos on harnesses and possibly dog behavior. Especially with the new rule about being up for deactivation at 4.75(?) stars. I currently have all 5 star ratings and lots of walkers do but a great way to ensure we all stay that way and owners get the best and safest experience is just a little bit of training. Walkers can look up YouTube videos for certain harnesses in a pinch but if a walker is struggling it’d be quicker and easier to have in-app instructional videos. Not to mention sometimes our signal or WiFi doesn’t work in certain people’s homes so in-app videos make sure walkers who are confused by a harness put it on correctly. Maybe require walkers watch your instructional videos before getting accepted so you know 100% they aren’t guessing or googling answers. Myself and other walkers want to be the best walkers we can be so please support us so we can continue supporting you. As long as Wag doesn’t bring back orientations videos could be a great low cost way to make sure walkers are educated! Thank you.
Don’t use this service. It’s a scam.
Easy to Use 5/5
By meg runs alot
Love WAG and this app to arrange walks for our dog!
Zero Stars 1/5
By gps researcher
No shows. Late walkers. Find someone private is my advice
Wag is super convenient for us. We really like that we can schedule a walk for our little guy when we have to work late. I still want to support our other dog walker, but sometimes they aren’t available when we need them.
This is excellent 5/5
By Silence117 gogogo
For someone who sometimes has to unexpectedly work longer than usual days, this is a life saver so the pups aren’t cooped I’ll am day! I’ve only ever had excellent walkers and can’t think of anything to complain about.
Walkers Cancel 1/5
I’ve been using this service for quite a while now and have experienced several issues. The first and most frustrating is walkers cancelling last minute. I then usually attempt to book an ASAP walk but then there won’t be walkers available in the area and it takes up to two additional hours to find one at which point I’m on my way home and can walk my pup myself but if I cancel my request I’m charged a $10 cancellation fee. That’s crazy. I’ve called customer service multiple times and was simply informed that they would report the issue to someone higher up. They refuse to compensate for the inconvenience (even though they charge a cancellation fee) and the issue is reoccurring. Walkers also often have issues following home access directions and will try to call or text for assistance but I’m at work so unable to respond. I just feel that there are better dog walking services out there.
Kids who don’t know what they’re doing 1/5
This walking service is terrible. Customer service is terrible- I keep getting cancellations it’s so unreliable and the people walking don’t know what they’re doing. I won’t book again- not to mention all the horror stories of walkers losing peoples dogs!
It’s so sad.
I LOVE WAG 5/5
I love this app. They make sure that the people they approve are really top notch. I love how you can check in on how the walk is going and leave directions on what to do with your pup or what your pup acts like. Definitely going to be using this for awhile.
Terrible services and apps freeze all the time 1/5
Apps freeze when you contact customer support
Terrible walker experience:
1. Some never showed up to the scheduled time and won’t respond to calls or texts
2. A walker literally walked the wrong dog that wasn’t not mine and my dogs never got walked
3. Some were late for half an hour+ and cancel at last minute
4. Apps make it impossible to cancel if not within 24 hours and you will get charged because customer service wait is super long so no luck getting your money back
My best advice to you is to find a consistent walker instead
The only good thing about wag is an emergency situation where you just need a one time walker
What a dog saver when you need it for your beloved pet.
Sketchy business practices. 2/5
They offer discounted rates for reoccurring walks that are scheduled in advance. However - if the walker cancels or does not show up (happens very often) Wag will reschedule/find another walker, but they charge the full cost.
Earnings Issue 3/5
By Dog Walker1224
I’m still waiting on a response from financing about my earnings issue. It still shows that it’s in the current pay cycle, but it was for last week. It also won’t show the money I’ve earned this week. It just says $0. I didn’t even get paid today, and normally I get paid around this time of the day.
Is there some kind technical issue? I had sent in a question, but they couldn’t see any issues
Amazing work thank you!! 5/5
By Lala P 123
Wag is amazing! I literally couldn’t step out without it!
Bad service 1/5
By Kanfetka 101
I had dog walkers cancel multiple times and no dog walkers available for hours. I had 4 starts review earlier but service became worse over time. Deleting app and will not use them again.
When writing my summary note I can’t see what I’m typing because the keyboard is blocking it. Also my notifications don’t always pop up. Also it would be nice to suggest a 30 min route
I still cannot get a walk for my dog with this new update
I’ve had several walkers cancel at the last minute due to “schedule changes”. Sometimes someone else has picked up the walk, but recently I’ve been left hanging.
Update not working so well
Love this!! 5/5
By Mandapanda omg
Wag makes this so easy and the rates are surprisingly fair!
How to cancel boarding?? 2/5
Sent out a request early last week to board my dog. I keep getting multiple text messages a day saying “we’re so sorry, still searching for a sitter” from a bot account.. I’m long past needing someone now but I have no way to opt out of these text message alerts or to cancel the request. Super annoying. Please make your app more user friendly.