OMG! Loved The Walker 5/5
By Pom Squad
She was amazing !!
Happy Fur Mommy 5/5
By Fur Mommy
I love using Wag to help keep my dog, Grayson, active during the day! I will use the app when my schedule gets crazy and I can’t take my pup out. You can schedule walks same day or even within a few hours of when you need it. I’ve used t when I went out of town & my hubs was at work. I felt very safe. I love how Wag requires background checks of their walkers. During the walk, your walker will send videos, pictures, as well as a report card of how the walk went. The app allows you to track how the walk is going as it’s happening! All my walkers have been in constant communication with me, & willing to deal with me being overbearing! Each walker has kept an eye out for my cat, & sent me pictures of him so I know he didn’t sneak out. Grayson has loved all of his walkers and that is so important to me! One of my favorite things about the Wag app/company is their desire to keep you safe by sending you a free lockbox for your key! This ensures the safety of my home and my animals! Lastly, they will do promos & offer you a free walk every once and a while. This is so great when you have a busy day & can have someone just stop by (even when we are home).
I can say this, I am NOT paid to give a good review & I’m NOT an automated response. I truly love this app/company and tell my friends about it!
Super Easy 5/5
I love this app....it’s so easy to follow and navigate. Thank you!!!
n26001176 good apps
Don’t use this app 1/5
I have been a Wag Walker since February and I am completely unhappy. I’ve gotten canceled on multiple times at the doorstep, people don’t know how to use the app, and extremely unuseful Customer Service. I have expressed my concerns and no one is listening. I’m done working for Wag!
So far, so good 5/5
Worked as advertised, good price and great service.
Former Customer 1/5
Last night we scheduled a dog walk on my wife's iPhone. Unknown to us, her account had been deactivated. This did not prevent us from scheduling a walk and receiving a confirmation text of the walk. 2.5 hours after the scheduled walk we realized no one had actually shown up to walk out 5 month old puppy. My wife is currently running home from work to let the dog out after being alone for 7 hours. When I called to speak to someone in customer service, I was informed that the system had cancelled the walk because her account had been deactivated. We received no notice of this. Why would your system allow a deactivated account to schedule a walk and send a confirmation of that walk a couple short hours before it is scheduled. The system can not send notice that it has since been cancelled. It makes zero sense. And because of that our puppy is probably sitting at home in his own feces at the moment. On top of that your customer service agent was not at all understanding and did nothing to remedy the situation.
-An Unhappy (and now Former) Wag Customer
I just wanted to make a dog emoji 1/5
Ad on Instagram showed me one and I wanted to make one. Not walk my dog. Thanks
Great service 5/5
This is a really great service and concept! Love my dog walker Jamie and the app itself and all its features!
Just downloaded this app to see if it would work for me and so far after two dog walks I am very satisfied with their services. I will be using this service much more my dog loves it and my son gets a little time off. Thank you!
Good service, kind of pricey. 4/5
Edit: Also the walkers vids never play any sound.
The app does what it promises and someone shows up and walks my dogs when I can’t. So as far as doing what it’s supposed to it’s great. But where I live I can put my dog in doggy daycare for ~$25 and that’s an entire day. The same price will get my dog a 30 minute walk.
Great walkers, nonexistent customer support 2/5
The girls that walked my dog were very sweet. My preferred walker wasn’t available when I booked a walk recently so I messaged the customer support number asking what my options are for making sure my future walks would be with her and I got no response. I messaged 4 times and nothing. They have since lost my business.
DEXTER’S FIRST WAK WALK 5/5
CAITIE was just wonderful and so sweet and kind to Dexter. He thoroughly enjoyed his walk with Caitie. I’ve already scheduled a second walk with Caitie at the beginning of the week. Thank you
Name should be “Wack” 1/5
This app could be so good if only the company focused on customer service. Instead they focus on how much money they can get from you without having to spend on customer care.
3 times I’ve updated my profile on the app and 3 times they have sent the dog walker to the wrong address. When confronted with the issue they said it was my fault and as such no refund was issued. This 4th time I tried to call to make sure they got the right address and I was told there was a wait time of 3 minutes to speak to a rep.... I was on hold for 16 minutes and at the end I was prompted to leave a message because high call volume. Like really?!!
It’s unfortunate that they are one of two main apps in my area. Perhaps I should consider starting my own bc w their customer service they will eventually go down.
Gone downhill 2/5
By max siderman
Service has gone downhill. Walkers are not prepare nor able to handle large animals, and costumer service seems to no longer exist
Excellent company 5/5
The walkers are all nice , experienced & professional
Will never use again 1/5
Wag was used to walk our dog. She has terrible skin allergies and takes medication and sees a vet every month to help mitigate the issue. Because of her scabbing on her back, wag called animal control saying she had mange. Unacceptable, even after we told our dog walker that she has skin allergies. Never will use again.
Do not use! 1/5
Do not use wag!!! I am currently using their service while I’m at the beach and my sitter has gone MIA! She will not return my calls. She hasn’t taken my dog out yet since 8:45pm last night and it’s now 11:18!! Worst service ever. And no one will call me back from wag!
I gave wag 25hrs to schedule two walks for me. By 6am (22 hrs later) they hadn’t scheduled any. Nor had they called me to let me know they were having trouble finding a walker (which they said would be the protocol). Now I’m struggling to find someone to watch my puppy. I’m a doctor and now my patient will be sick and in pain and I may have to cancel my clinic.
Horrible business model. I’m gonna stick with Rover.
I work for Wag and Love it! 5/5
Use my code: SIMONE34539 for $50 off your first walk!
I recently became a Wag dog walker and have had a great experience so far. Support has been responsive and all of the dogs have been great to walk and easy to access.
Good App 5/5
By Bird intense
Stealing money? Not okay. 1/5
By Sister Kathrine
I was using this app for a while because my friend gave me a code for free walks, however i checked my bank account today and they were charging me for walks even though i had “wag credits”. Plus the walkers would cancel on me last minute and it would take an hour to find a new walker. I will never use this app again and i will tell everyone not to use it as well. If you currently use it CHECK YOU BANK STATEMENTS!!!!
Seems like a good service. 3/5
By Garyet George Farthrough
I downloaded this app hopping to find someone to walk my overweight cat while I am not at home. Does anyone know if there is a cat version to the app? thank you!
Worst. Employer. Ever 1/5
They don’t answer for emergencies. They’ll contact you days later, if that. There is no owner accountability. If you get injured you are not supported in any way. In fact, the owner may even be frustrated by the inconvenient news and leave you a bad review. Basically, you’re everyone’s b****. No pun intended.
THE BEST- total lifesaver 5/5
Wag is hands down the best dog walking setup available...I get awesome walkers who are so kind and gentle with my dog, they check in with me if they have questions or concerns, I earn FREE walks all the time, and I have a special lockbox provided by Wag so I don’t have to leave a key under the mat! I get to see when and where my dog is walked in real time. Obsessed. Such a lifesaver and my dog is still prioritized even when I have a really busy week.
App used to be a blessing now it’s a nightmare 1/5
I use the app A LOT! I schedule sittings to cover my business travel so I’m scheduling a sitter at minimum once a month with a few walks sprinkled in here and there.
When I first started using the app it was amazing! The sitters genuinely cared for my pups and wanted to get to know them. I started to notice a decline in the quality of walkers. More people in it to make an extra buck doing the bare minimum of work possible.
When I returned from my last trip I not only found urine soaked dog beds from my dogs who never have accidents, I also found a pile of vomit, and a fine coat of a strange white “fuzz” coating my entire floor.
All the sitter had to do was walk them twice a day and make sure their food and water stayed full. Had she walked them within an hour either direction of 9am and 5pm they would not have had to urinate on their own dog beds.
One thing that upsets me the most is that I always request preferred sitters AND NEVER GET THEM. It’s an option when you’re booking in the app. Now if I reached out to some of my preferred people first, did all of the scheduling work, and texted multiple Wag phone numbers to ensure only the preferred sitter I had already spoken to was allowed to take job is the only time I got a preferred sitter. And one time I did all of that and the preferred sitter STILL didn’t get the job. I don’t have time for that and isn’t that why I pay wag!? Sure enough, after this last nightmare with yet another random stranger in my house, I reached out to two of my three preferred sitters. They got zero notification that I had requested them.
Another issue, twice I’ve had a sitter keep my key on them instead of leaving it in the lockbox. One time, the sitter came within a few hours to return it to me. At the time it was my only key. Here I am, suitcases in hand, exhausted from a long business trip, just dropped if by a cab, and I can’t wait to get inside where it’s warm and cuddle with my doggos. Instead, I get to sit outside where it’s freezing, with my dogs freaking out because I won’t come in FOR TWO HOURS!!!
Now my second key is missing since February 22! Almost 20 days ago!!!!
I’ve asked for a refund for my last sitting and for my key to be returned. Instead of answers, all I’ve gotten is shuffled around to multiple people and have to explain the entire story every time.
Don’t depend on WAG to make your life easier. They don’t.
UPDATE - 4/18/18 over a month later. I AM STILL WAITING ON A REFUND. THE ONLY CONTACT I HAVE RECEIVED ARE AUTO RESPONSES TELLING ME A SUPERVISOR WILL REACH OUT. DO NOT CALL ME! ALL CORRESPONDENCE MUST BE IN WRITING!
Great for making sure your pup gets exercise 4/5
By Not too difficult
This App is pretty amazing. It gives you an opportunity to make sure your dogger gets some exercise while you’re at work. My favorite features are the ability to track your dog’s walk, receive videos and a report card, and “favorite” certain walkers and rebook them again. The reason I give it only 4 stars is that if you request one of your favorite walkers and they’re not available, you’ll be assigned a random walker who will be given access to your home while you’re away. I’d rather the app just not book the walk. Other than that, fantastic business model, and great app functionality.
Fabulous App 5/5
It’s a great app. My schedule changes all the time so I need my dog walk sporadically during the week. It’s nice because I’m not relying on one walker. If my preferred walker is unavailable, they have access to many others to schedule. They allow you to meet the walkers if you want but they have a very rigorous process for screening.
By LA Llamacorn
I cant comment on the service but I personally got this app for the “dog Bitmoji”. But I had so much trouble finding it(and still haven’t) that it frustrated me that they advertised the wagmoji but is nowhere to be found.
By Audrey Tumlin
I have loved having this available. If we get stuck at work or have issues with our human baby, I trust every person they send to walk our fur baby.
Got a free walk! 5/5
Love the app. Used the code Macy8556 for a free walk.
Love it! 5/5
love it. code "macy8665" for $50 credit, which is a couple walls for free
Bad Platform for Good Walkers 2/5
I was a Wag walker for 3 months in Detroit, never receiving less than a 5 star review, but I had several experiences that led me to leave the platform. Wag never verifies any information when trying to get new customers, meaning it is incredibly easy to abuse the platform. I took several jobs that led me to abandoned buildings in bad neighborhoods, with no owner to reach, and no dog to walk. I would call and text the owners (you only get their contact information once you start driving to a location), but the numbers were unverified. When I would contact Wag support, they would ask me to try knocking on the door or wait in my car. I'm lucky to have never been hurt, but my attempts to warn Wag support that their practices put their walkers in danger just left me with dismissive and robotic responses. And it takes ages to get in touch with someone by phone. Goodbye, Wag.
What a joke 1/5
I really wish I could give them zero stars. Since the day I signed up, they email me every day asking me to take advantage of my first walk free. What a joke. On Sunday I scheduled my first walk for Tuesday at 8am. The girl that was supposed to do the walk called at 8:07 and said she was at my gate. Immediately i walked down to the gate and there was no one there. I walked to the back gate. Nobody. I walked back to front gate and tried to call over 10 times.
No answer. I called support. Stayed on hold for 20 min before i finally hung up.
My male urinated on the floor. So ridiculous. I can walk my own dogs, didn’t need them but when i tried to use them, I couldn’t have been more disappointed and unimpressed
Serive is great, app needs work 3/5
I have no problems with the actual walkers, but responding to the message from them and navigation through the app needs a lot of work.
Wag is lifesaver! 5/5
By Maple betsy
I recently moved and got a new job which means less flexibility and longer hours for my fur baby to be alone. Wag comes to rescue with walks to break up the day! It’s great!
Great service and awesome walkers!!
Horrible customer support will doom them 2/5
The dog walkers are great, but the customer support is atrocious. There is no way to cancel walks without calling and when you do call to cancel they will put you on hold and hang up. There isn’t an option to close your account either, so they just continue to leach money off of you without any recourse. I like the concept and I like the walkers, but with the kind of phone support they offer, it sours everything good about the company. Currently trying to figure out how to delete my account, but it is nigh impossible...
Perfect app! 5/5
I’ll be honest, I tried Rover first, but Wag quickly beat the other app and the speed that walkers are found puts my mind at ease that I’ll never have to be stuck in a situation where I’m stressing if my dogs will get out that day. So far the walkers have been great too, and the complimentary lockbox is amazing and made our “key hiding spot” seem like we were amateurs. No more sending pictures and explaining where the key is hidden, it’s super easy and the app is seamless. Couldn’t be happier! Thanks Wag!
Crazy Daisy 5/5
By GAS MAN ⛽
Kelly was absolutely amazing, Crazy Daisy loved her ❤️
Wonderful Service! 5/5
By A mule's view
I am highly pleased with the service and the app!!
The app is clean and easy to use. I like the little extras too: Video bank when walkers send videos, ability to tip walkers; notes to&fr walkers; walkers’ reviews
I am completely surprised and pleased - and when I’ve need customer support, it’s available 24/7.
Talk about peace of mind!! Than you, Wag!
Great app 5/5
Great customer service. Walkers are always very friendly. Very expensive though.
Love this app! 5/5
I love this app & company Wag! It’s amazing and so convenient for when I can’t be home to walk my 3 babies! Love this app, can’t wait to use the overnight staying soon for the summer!
What A Scam!!! 1/5
TERRIBLE CUSTOMER SERVICE!!
Impossible to get a walk booked and confirmed.
Impossible to get an email back.
Impossible to get them on the phone.
Rover is 10,000 times better.
My dog and I love WAG! 5/5
I am so pleased with the WAG walkers, that are professional, skilled, and sincerely love animals!!! It has been wonderful to give my Bernese Mountain Dog walks when mom and dad are busy making a living!!!! Thank you, we love everyone at WAG!!!!!!
I want my money back 1/5
By Shae Shaex2
I signed up paid $30 for a background check and a T-shirt and haven’t had one walk yet. It’s been almost 2 weeks. There have not been any walks in any of my locations. WAG needs to not charge for background checks and needs to do a better job promoting to potential customers.
So easy 5/5
When I am late getting home, or sick in bed, I can always count on the dog walkers in my area to be there for me, and Truffle 🤗
Tried signing up to be a walker. It’s only for people who need a walker. You can’t sign up to be a walker. You can’t get anywhere on the app until you fill out all your info about your dog, your address, phone number. I deleted before I put my address in
Kept in loop 5/5
I have never been so impressed how in the loop this app and company keeps me.
I am kept informed of everything from profile updates to when my walker is coming back.
I love watching the videos of my pup and tracking them on their walks.
I do wish I could see the videos they send after walk happens not just during walk. Otherwise very impressed
Love WAG 5/5
I love WAG! They have hired really amazing people to care for our pets and make sure the safety and well-being are the first priority. I am grateful for them!