Crazy slow with no help number 2/5
By Will Ballard
Beware! There is no customer service number to inquire when your order is “delayed”. So far ours has been out over an hour and a half. Not worth the hassle.
Excellent service 5/5
Waitr has helped me so much when I’m working and can’t leave. I can always find something to eat.
Not worth the money 1/5
First I was unable to log into my account by Facebook even though it would bring me through the whole process of logging in. Waitr also made me put my card info in 3 times and by the third time I was over it..... Not worth the time or the money. I would give 0 stars if the option was available. Highly disappointed
Horrible service 1/5
Don’t download this app stick with door dash or Uber eats horrible i mean HORRIBLE SERVICE! Never would use it again and dont recommend to anyone have to wait 6 business days to get my money back after never receiving my order !
Tried to order food for my 12 hour shift, added the exact amount on my card for my order, cause I’m not stupid, and instead of actually placing my order, it charges me $1.20... twice. I still have not been compensated my $15.00 inconvenience fees. Plus the $2.40 you took without services rendered. I will NEVER use waitr again. Thank you for nothing.
Great Service but needs rewards 4/5
By Lope nana
I love the Waitr App and use it several times a week. However I would like to make some suggestions:
1. When doing a group order, there should be an option to split the delivery fee.
2. There should be a free delivery once you have used the service numerous times.
Too slow but too lazy 3/5
The food takes a while to get to your place but after a long day of work and school and not knowing how to make you own sushi, I’ll take it! Lol
WORST DELIVERY SERVICE EVER 1/5
By Maus Makeup
Please do not use this company as their drivers are awful and don’t even pay attention to your order. They don’t even make sure they’re delivering the right food to their customers and yet act very aggressive and unprofessional if they get low tips
Make sure that you have at least 2 hours to wait 1/5
I have used this app 4 times. I have waited over 2 hours for 3 of those times. I will never use it again. If I wanted to overpay for late and cold food, they should at least have a bar. This place is a joke. (It’s been a day and a half, and I still haven’t heard from customer service.)
WaitR is AWESOME!!! 5/5
We use WaitR typically once a week or .... once every other week. We’ve had great service from them and love the convenience. Some say it’s expensive but if you stop and compare, it’s almost the same (if not less) than dining at the establishment itself. Yes you spend $5 for the service but you typically don’t order drinks if you’re eating at home (so that evens out). And gratuity paid to the driver is just like the tip paid to the waitress or waiter at the restaurant (so that evens out too). But the best part is they are fast (no waiting an hour for your food at a restaurant) and you can eat at home in comfort and in your pajamas if you’d like to. LOL!! No money spent on gas, no drive time there or back, no trying to find a parking place or table. And the ABSOLUTE BEST ..... NO DISHES!!!
Took 1 1/2 hours to receive my order. When messaging customer service an hour into waiting about my order no response until the following evening... it’s a little late now 👎🏼👎🏼👎🏼
Horrible customer service 1/5
Honestly to cancel and order is a joke you have to contact customer service but guess what No one answered and if you try to cancel directly at the restaurant they tell you that you should contact Waitr, but this is the last fricking time that i used this app
Never received my order! 🤬 and no refund! 1/5
Never received my order! 🤬 and no refund!
WON’T LOAD 1/5
The app is being very slow today...won’t let me order my food
Poor service 1/5
Last time I’m using this app they take too long with orders going back to Uber eats 🤷🏽♂️
Terrible place to work. 1/5
I recently quit working as a Waitr driver. They don’t respect their employees and they’re money hungry CEOs. Waitr is the only food delivery app that the driver is not compensated for each delivery. Very disappointed in their lack of professionalism and will never use the app myself.
Won’t use again 1/5
By Lyle Jean
First time using this app and won’t use it again. Order took over an hour to arrive - much past the quoted time. Food was luke warm at best. Customer service is a joke. There are most definitely better delivery services out there.
Abysmal Service 1/5
I’ve used this service in Augusta three times. Each order was at least one hour late. Two out of the three orders were missing items or were incorrect. I’ve had to contact the restaurant each time to confirm that my order was picked up by the driver or to ask for a partial refund. The application works well, but the service is the worst I’ve ever experienced. Please do not use Waitr.
Love this! 5/5
I work long hours, when I get home and don’t feel like cooking I order Waitr. I’ve never had a problem, always on time, my food is still hot or warm and their drivers r very polite. My meals run about about the same price as a pizza meal from one of the local pizza delivery.
2 hours later and will it refund after canceled 1/5
This was our first and only time using Waitr. Mother’s Day morning, we ordered breakfast so I wouldn’t have to cook. 30 minutes passed, the driver called to let me know he was sorry and on his way. Another 30 minutes pass, driver calls to say he is on his way again. I then messaged the support on the app to ask if something was wrong since I only live 10 minutes max from the restaurant. Then, driver calls 2 hours later from the time I placed the order to let me know he was on his way and 11 minutes away. I asked him why he kept telling me he was on his way if he wasn’t really and he told me he had to drop off three other orders before mine. Soooo, with eggs sitting in the car riding around for over an hour we decided we didn’t want to risk salmonella and asked to cancel the order. He obliged. The service rep on the app then argued with me about the server “accidentally pressing the arrived at restaurant button” but I took a screen shot to prove I wasn’t telling a lie. For any customer service company to tell someone they are being dishonest is completely offensive. I have call times screen shots! I asked for a refund and the refuse. We will dispute this with our bank. Door Dash, Uber, and Augusta To Go have never done something like this. I hope no one else has to experience this, especially on a special day. Shame on you, Waitr!
Everything is great timely service. The only thing is I wish I had the option to tip after I get the food.
I don’t typically write reviews ever! But I work in a business that I can’t leave to go and get lunch so I order from waitr a couple times a week. I always have Jolene as a driver and she’s so great!!!! She recognizes me and we always talk a little if I’m not busy! This is literally just about Jolene the app is cool though!
By the time you overpay for your food, pay the delivery fee, and tip the driver, your $10 dinner turns into more than double that...I went to this pizza place and discovered that the prices on the app versus in the store were marked up $2 per item roughly in the app, then you get charged your delivery fee on top of that and it tells you that doesn’t pay for the driver. Convenience? I think not!
Best of the bunch 5/5
I’ve tried numerous food delivery apps and Waitr has been the best by far. Nearly every order is delivered on time and while service is only available through chat they always call me if requested when I have an issue. That’s more than I can say for any of the other food apps! Keep it up Waitr!
DO NOT USE THIS 1/5
I have used Waitr in Huntsville, AL on multiple occasions. DO NOT USE THIS COMPANY! They take upwards of 45 minutes to bother to call in your order, and you’ll be lucky if your food is warm. They won’t refund your money when you try to contact SOMEONE to cancel it after waiting FOURTY minutes for your order to even be placed!
Don’t give them your money.
Poor customer service 1/5
They have messed up my order one way or the other and I’m usually not one to complain because I personally work in the food industry and understand mistakes happen and the “waitrs” can’t be held responsible. But when I do finally make a complaint I was met with a piss poor apology and no fix. Deleting the app and only using door dash and Uber eats. Don’t waste your time on this app
Cold food 1/5
By David KM.
This is the second timeline a row that waitr cannot deliver the food on time. Last time I tried the service they took more than 2 hrs to deliver the food. Spare yourselves the hustle and use another service.
Trash app 1/5
Continually signs me out and requires me to reset my password every time. Useless
Great Service, Horrible App 2/5
I use Waitr 3-4x a week. At least half of those times, the app + the website functions crash. I never know if my order went through (until I get the email receipt) and the ability to track the order progress works 50% of the time. Please upgrade the stability of this app ASAP.
Bad Service When Your Order Goes Wrong! 1/5
One star is one too many.
Very clean and super professional 5/5
By Mr. CJS
Best drop off I’ve had yet! Mr. Matt was super professional and made here well before the estimated time. This is excellent service especially when obtaining any decent food after hours in my profession.
Way to go Matthew!
By Unknown 🤫
First time using this app, got tired of doordash. So I decided to use this instead
My order legit took 2 fckn hours to get here
Do not use this. This is ridiculous
Food hot super quick polite delivery
The drive yelled at me over the phone and caused a scene in the labor of my workplace. I was rushed to pick up my food; via txt and phone call. My building is three stories tall and is two building combined and has three entrance; depending on which side they drives goes to it could take me longer to get there. Completely unprofessional and disrespectful of the individual. Will never use this app again. There are multiple other delivery apps for me to put up with this kind of service.
I keep trying to use it out of convenience and it continues to be super inconvenient. Ordered tonight as a pick up order. Said it wouldn’t be ready for an hour. Tried to cancel but couldn’t. Called the restaurant and they told me to come right over, order was ready. This has happened to me numerous times. Done. Done. Done.
THE WORST 1/5
Long wait times and terrible customer service that takes days to respond.
I have used Waitr tons of times, the order is always perfect and the food is always warm. I have never had to wait more than 45 minutes for an order! The drivers are always kind. I’ve never had trouble getting in contact with anyone either. Will continue to use, my favorite food delivery app.
Worst delivery service ever 1/5
I have a new born that was born prematurely. So it’s hard for me to leave or get food so I decided to try the app. On multiple attempts of ordering food, I’ve had issues with wrong orders and of course in trying to reach the customer service people they take an hour to respond. So I’m stuck with food I didn’t order and no refund. I will not be using this app ever again.
Poor menu items 1/5
I ordered something from the menu. Added it to my order and paid. Thing is there is a glitch in the software and it did not charge me for the item. Since I was not charged, the restaurant didn’t send it. The only way to contact Waitr is through the app. After waiting 30 minutes someone finally responded and told me they wouldn’t do anything. It was the Waitr app’s software that was the problem but no offer for a free delivery later or anything other than sorry. I’m sorry my kid didn’t get what he ordered.
By # 48 Fan
I am truly great full with your App As a disabled person if I am not able to cook All I have to do is pick up my phone An use your App Keep up the great work If your App helps me Then I know for sure that it helps others who are in need
Good service every time 5/5
Waitr app 4/5
Waitr is easy to use, fast and the drivers are very nice. However, my order wasn’t correct today and it was very disappointing since my receipt was correct. Don’t like the extra fee, but it’s worth it for the convenience.
Very Disappointed 1/5
I’ve used the Waitr app roughly 10 times and I’ve had more bad experiences than good. I live in a fairly small town and the food has arrived late & cold more times than not. I’ve also used the call in & pick up service that also failed (restaurant didn’t start making the food until I arrived). I know mistakes happen. I contacted customer service twice. On the 1st occasion, I received NO response. Last week, after my order arrived 45 minutes late & ice cold, I again contacted customer service for a resolution. I did receive a response and a measly $5 refund. I indicated that I wanted a full refund ($45) for the ruined meal or I was a lost customer. Waitr let me go without a fight. Bye-bye.
So Angry with this app. Stay away from this app if you about to download this. 1/5
By Skye Nguyen
I’m not happy with app and if there a 0 star I will leave them a 0, they took my order really slow and the delivery time is like 1hr 30 min wait to get my food and it not let my to get my money back and canceled the order that I place at Buffalo Wild Wings and I hate it so much. I contact the Waitr app and it didn’t answer me back is app is horrible and I will never ever order anything in this app and I will told all my friends to not using is stupid app.
Pricey but... 4/5
Waiter seems pricier than other delivery services but it has more restaurants available and is worth it if you can’t leave your job
Delicious food delivered! 5/5
I’m enjoying my fried catfish platter on my back patio in the gorgeous spring weather but it tastes like a waiter just delivered it to my table. Thank you Waitr!
By Josh Daigrepont
I had to stop using the app. On 2 separate occasions, I had multiple charges on my credit card for hundreds of dollars worth of food. Mot sure if the drivers were stealing or what was really going on but I won’t be using this again. Same thing happened to one of my co workers as well.