Delivery unavailable 1/5
Used to love the app and used it often, until they quit delivering from Lake Jackson to angleton. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Poor customer support (terrible, atrocious, really really really bad) 1/5
My food arrived in a shattered container and soup is all over the bag. I was given the customer support number. I called, i was caller 7 and wait time was 7 mins. 45 mins later i am caller number 1 and wait time is 10 mins. After the hold music (about 30 secs) i was still caller 1 with wait time of lo and behold! 15 mins! This goes on and on and on and on worh wait time varying from 7 - 18 mins. Im still on hold and its passing the 1 hr mark. I also started a chat and there is no response since 45 mins ago. Will update post with screen shots of actual time they will answer my call.
Very convenient when you want to be lazy or unable to drive to a restraint. Very easy to order on the app and the service is pretty fast to say the least. I hate spending extra money on a “delivery fee” but in the long run it’s worth it.
Rip off 1/5
I ordered food through the app for the first time to try it out and so I would not have to drag my kids out to pick up something to eat. 45 minutes roll by and the restaurant calls me and says my food had been sitting a waiting for 15 minutes and no one had showed up to pick up the order and they were going to close in 5 minutes. So I loaded my kids up anyway to go pick up the order before they closed. 30 minutes after the restaurant closes I received a notification saying that the order was successfully delivered and was charged the full amount including delivery fees and the 20% tip that I added when ordering. I contacted them throw messenger to let them know what happen and instead of issuing me a refund they stated that the driver said I picked it up before he could get there. If the restaurant contacted me to let me know my order had not been picked up I’m sure they tried to contact them as well with no luck so how is it ok to charge someone a delivery fee and tip for a service that was not rendered. I will never use them again it was a horrible first experience and they did not even try to rectify to situation. I really never complain about thing but this app is a joke from now on I will use Texarkana take out their service has been spot on for a long time now.
Just the best... 5/5
The service is amazing and ordering is so easy. Big fan.
I’ve used this app twice—both times I’ve had incorrect orders, but the customer service reps have responded in a timely manner to either refund me or resend the missing items.
Quickest food delivery app 5/5
By liv marti
Best in Texas
Courtesy and accuracy. 5/5
What more could you ask for? With friendly updates on accurate orders, Waitr has provided our community a great service. Thanks!
What did we do before Waitr?! 5/5
Pizza or Chinese. And that was it! Grateful for the options and the service!
It’s no Grubhub 2/5
This app is ok. It’s major flaw is that it does not provide a delivery time until after you pay (both Grubhub and Postmates provide this before you pay). Moreover if you get some ridiculous delivery time after you pay (like 75 mins), you can’t cancel within the app.
When I’m feeling lazy Waitr app is always there😊. Love this app
Don’t even bother 1/5
Don’t even bother downloading and using this app anymore. It is slower than Christmas getting your food and no one ever answers your chat when you complain. They don’t have enough drivers clearly and don’t care.
Great app! 5/5
Awesome functions and service!
Anyone else notice they increase the prices 1/5
Not only do you have the dip and delivery fee but they also increase the item prices as well.
I 💚 Waitr 5/5
Don’t know what I’d do without the convenience of the Waitr app!! Simple to use & perfect for my busy lifestyle/work life.
I like this app however... 3/5
It needs a lot more work and better graphics. Also, more restaurants need more options for the locations that the customers that live nearby. For example, the Tropical Smoothie is just a few minutes from where I live and I can’t even order from the restaurant. Please fix this as soon as possible.
Waste of money 1/5
By Fitness goddess
I use waiter app a good bit for lunch, it’s no sense on picking a time my food always shows up way earlier then expected or late, it’s normally cold, the customer service is a joke they don’t want take responsibility for their flaws and blames everything on the restaurants ordered from.
So easy to place an order! 5/5
The entire menu is on the app, just click on what you want to order and place your order, it’s so easy! I love being able to order food without ever having to leave my house! Especially when I get to eat anything besides pizza! It’s quick also. I have placed many orders and have never had one problem.
Best thing since sliced bread 5/5
Best food delivery app you can ask for!
Horrible service 1/5
My food was supposed to be delivered at 6:47pm, wasn’t delivered until 7:15pm, and it all cold and old. The delivery driver offered no apology, just dropped the food off and left without a word. I have tried contacting customer service 3 times, with no response. This is a terrible service, and I will not be using them again.
Waitr makes dinner on rainy nights a breeze!!
Convience when the weather is bad and your under the weather Waitr is there Love it Love it 5/5
By ms beauty75
Love It Love It
Love this Service 5/5
Always on time. Excellent service.
No consistency 1/5
I don't like waitr at all. It's consistently pretty bad, sometimes you get a great delivery but not usually. I don't like that you have to tip before you get your food. Food always comes cold if it's supposed to be warm. And I have never gotten an order quickly.
Waitr Good 5/5
I love it...good stuff...go Logan Meaux!
Love this app!!!!! 5/5
This is the easiest to use. Fast and friendly ppl.
They WILL no notice cancel your order 1/5
By ( The Benja )
They WILL no notice cancel your order, tell the driver to mark you as delivered, and refuse refund.
Don’t use. They’re worse than Comcast with customer service.
Make sure they have the right freaking resturant deliver you food 2/5
By Tumblr is a badly managed site
I ordered food from buffalo wild wings, 24 wings for half off (pretty good deal which is why i ordered it and that could last for a bot) I had it delivered, and when i got my food it was changed to a different resturant, i still got wings, 12 thoigh. I messages waitr about the mix up, and they said “your food was delivered yada yada.” so they completely ignored my message. Generally a good service but if they mess up don’t expect good customer service.
App is terrible and customer service even worse 1/5
Have not been able to complete my order the last two times I have used the app. I guess this is a good thing because every time I was actually able to order my food did not come or came very late. Customer service does not respond until the next day which is worthless when you are hungry and have been waiting on food for an hour and a half. They charge a significant service fee so the lack of timely customer service is inexcusable.
Poor service 1/5
Doesn’t care about customer service, delivers cold food (IF they deliver it at all)
Great way to order food! 5/5
By Sir Thomas Paine
Using the Waitr app is an easy and swift way to get fresh food delivered to your door!
Great delivery 5/5
This app is great for ordering food from local places that generally don’t deliver. Who doesn’t love to stay at home and have food brought too them. I have never had any issues with the delivery drivers; which is great!
No one showed up 1/5
My mom and I ordered from the app and no one ever brought us our food so we had to go pick up our cold food to eat for the night because we had already paid for it.
Very upset 1/5
By Ari is a belieber
If I could give it zero stars I would
Great Service 5/5
It helps me send food orders to my brother in Louisiana while I sit on my sofa in New York. Thankful for this service!!!
Always a kind driver 5/5
By woogie boogie mf
Everyone I’ve ever interacted with is so kind & quick. A wonderful hiring process, because everyone is so sweet & professional.
ETA was 6:08pm, didn’t get my order until 7pm. I called the restaurant and they told me my order was ready before 6 but the driver didn’t pick it up until 6:45. Our order is now cold.
New Food Places 4/5
When a girl wants whataburger or taco bell and can’t get it it makes her sad
My Go-To 5/5
You’re my hero’s. Especially on cold and rainy days.
Very convenient! 5/5
Enjoy the ease of using this app. Great service so far.
order has been picked up XD 5/5
thank you debra for picking up our order :)
Great while I’m stuck at work 5/5
I love the availability of this app. Only had one order ever go wrong and customer service fixed the issue right away. Wish there was loyalty point system though. I use this app at least 4 times a month!
Great service 5/5
All my drivers have been kind, smiling, and promptly on deliveries
By Sashiana Straughn
This was my first time using this app. Received my food over an hour late, and my food was disgusting by the time I got it. Save yourself the money.
5 Stars 5/5
Quick and correct! ⭐️⭐️⭐️⭐️⭐️
Review is deleted for revealing advertising 1/5
So my review keeps getting pulled. Happy to let people know that Waitr uses notifications to advertise to you at all hours of the day and you have NO option to turn them off unless you want to stop receiving all notifications period.
Even if the service wasn’t getting worse over time, you get an extra slap in the face of being spammed with advertisements in your notifications despite paying an admin fee every time you order.
Easy to use and love the notifications 5/5
By south lc satisfied
South LC satisfied
I absolutely LOVE Waitr!!! The drivers are quick & efficient. My food is always hot. Good job guys!!!
By Kim PNBX5N
I was so excited and used this app FINALLY at my address, and today I go to use it, and the map changed AGAIN, where my house is on the line and says “unavailable”. My neighbor 20 feet away can get it, but I can’t. Thanks for nothing. Ugh