On Time 5/5
By Treasure store
Worked flawlessly. On time. Fresh food. I’ll use it again.
Good most of the time 4/5
Most of the time, this is great. I hate driving Into town, so that rocks. The app gets bogged often and it’s annoying. I guess Lafayette loves to eat lol
Customer service is crap 1/5
Ordered and waited almost an hour and a half. The food was never delivered. Customer service was called twice and we received the following response, ‘Sorry for your inconvenience but the restaurant has prepared the food. We will not refund you.’ The food was never delivered. I will never use this service again.
Fast convenient and perfect service 5/5
It’s been great I use waitir at least 2-3 a week!
By Hungry Husband
Don’t even go on military bases to most military bases.
Switching to Uber Eats 1/5
I’ve had some good experiences with Waitr in the past but lately it’s been going downhill. The latest experience has made me want to switch to Uber eats. The place we ordered from only delivered half our food and since you pre pay for it, we paid for food we did not get. We tried to call both the restaurant and Waitr and nobody would answer. The order itself took ages to process - which we messaged Waitr about. They have yet to even read the message. Since they didn’t answer the phone we also messaged them about the fact we only got half our food but since it’s been over an hour since the original message and they’ve still not seen that one, I’m not holding it much hope.
Never again 1/5
So I never even got my food. They said they called my phone, but they didn’t. They said they talked to someone and said that the address change. But that didn’t happened either. Then instead of just bringing my food they said they refunded my money without even calling me back to tell me or let me know what happened!!!!
FAST delivery with tons of selections. We use it religiously! 10/10
Poor search functionality 1/5
The “what are you hungry for” search functionality is horrible. Enter “pizza” and the closest spots *on Waitr* don’t show up. It seems as if Waitr is monetizing search, rather than being agnostic to customer preference.
Update: Done with Waitr
Worst Service Ever 1/5
By Adam S NOLA
I have been using this app for almost 6 months now. This company is a habitual offender of not delivering your complete order. There is no customer service. When you call the number you will sit on hold for literally ever and no one will answer your call or your messages. I am deleting this app it will never use this company again
By Logan 😈
Bad Service, Long Wait, Wrong order. I could go buy my own food in 15 minutes instead of waiting 90 minutes for the wrong meal.
Waitr isn’t a bad ordering service I wished they made it more personal like groupon. Groupon has your driver email you and update you, they even call when they are on the way.
So disappointed!!! 1/5
By no more watir for us
Well it’s 11:26 and I’m still waiting on my REORDER. I have used this app so many times. You would think they would care I am unhappy. Guess not. I wish someone would give us a choice. Maybe a little healthy competition would give them a little bit of pep in their step. But I got food before they came along and I will get my lazy butt up and get it myself. What a shame.
Must Tip Before & No Tracking Where Food Is 2/5
I hate that you have to tip before you even get your food. I like services like Postmates better cause you can track where they are in the route with your food, you can rate your driver, and you tip after receiving your meal. Can see how not having these thing could cause a HUGE problem.
Good Concept that ultimately failed 2/5
I tried to order food but the app would not save my card. Unfortunately Waitr is no interested in having customers pay for their services. I tried 7 times to add payment methods and the app would not save the payment method. I hope Waitr enjoys going out of business because that will be the result of others share my experience.
Never again 1/5
Tried to order some food, because I was a half a mile outside their radius, they canceled my order an hour and 20 minutes after I placed it and never called to tell me, I had to call customer service to find out where my food was, only to find out that it had been canceled, and then it took another half hour to get my refund.
I LOVE WAITRE VERY AWESOME SERVICE ILL RECOMMEND TO ANYONE!! 5/5
LOVE LOVE LOVE IT
My billing zip code is different from the delivery zip code so it won’t process! RIDICULOUS!!!
Run away from Waitr!!!!!! 1/5
I’ve used waitr multiple times, and not every time there’s an issue. I’ve probably experienced complications 3 or 4 times and I usually am satisfied with the next time I order. But today is my last straw. I urge anyone who’s thinking about ordering to use Uber Eats. Waitr has very unprofessional people who are supposed to be the “help and support” to you and your order. There first priority in my opinion is money! I’ve always been the type of person to give multiple chances because everything isn’t perfect and I realize yes things doesn’t always go as planned. At this point I am fed up with the inconsiderate “customer service” and the extreme wait on the food.
Better than Favor in Austin/Dallas 4/5
There're going to inevitably be some problems with any delivery service of this kind, however i have found Waiter to be much better than others i have tried in other much bigger cities such as Dallas and Austin. It should be said that not every delivery driver in a service of this kind will be fully competent 100% of the time therefor a certain amount of patience is required if one is too lazy to get your take out yourself.
I really wanted to love this app but with restaurants being not even 5 miles down the road, apparently food is undeliverable in our area. So disappointing. Then to see others have to wait 2 hours for food, that’s crazy.
By chickdn nugget 1234567890
Great app and service, but sometimes late getting food! My address is sorta hard to get to so i understand
Used to be great. Now horrible 1/5
I used to love Waitr, but now it is routinely later than the “estimated” time for delivery, sometimes much later. The fact that you are forced to tip in advance might explain the poor service. The customer service response is slow and disappointing too. I am hoping we will get uber eats soon. Maybe the competition will improve the service.
Don’t even bother. 1/5
This app is seriously awful. I live in the city, but it seems like no matter where I am, they can never deliver to me. It frustrates me when I’m just on the edge of the delivery boarder line. I would definitely choose Dinner Delivered over this. It’s pricey, but at least they will deliver to me.
Great App, Great Service 5/5
I think most of these people writing reviews about how horrible this app is are people ordering a meal from somewhere halfway across their city at 7:30-8:30 on a Saturday night and expecting their order to be there right away.
I’ve always had a great experience. Yes my order has been an hour and a half late, or more but when I contacted customer service about it they generally comp my meal and tip if that happens. People just expect things to always go exactly how they expect and I’m sorry Patricia, but life doesn’t always work that way.
Definitely the worst... 1/5
Have used a few times, and this will be the last. The worst delivery service in town by far. Super stripped down menus, super slow, and highest delivery fee in town. No wonder most decent places in town want nothing to do with Waitr.
Great service 5/5
I appreciate this so much. I have not had a problem using this app/service. Folks are always nice. Wait time is what I would expect. I’ve used it three times this week to take care of dinner.
It’s a good concept but everything is so sloppy and ill managed. I once ordered and it took the lady almost three hours to get my food to me, unsurprisingly my food was soggy and cold and the most the support team could do was ask how the conversation went, no apologies or anything. To top it off they have the rudest drivers I’ve ever had the displeasure of meeting, they yell and cuss at you for their own mistakes. Honestly don’t bother getting this app, it’s full of horrible mismanagement and unfulfilled promises, if you love food and good service this is not your bus stop.
This app is garbage, works 1 out of every 10 times I try and use it. The service is super convenient but when I have to fiddle with the app to even show me restaurants for 30 mins I always end up just driving myself and picking up the food. Sad how much lost revenue Waitr is experiencing because of a poor app development team. I work for a managed IT services company so if you guys want to upgrade your ecosystem let me know.
Not working 1/5
This app is not working today. Getting error.
App Crashes 1/5
This is the only iOS app I have ever downloaded that just flat out does not work and crashes constantly before I can even order food. How hard is it to create an app that works?
Bad app, worse service 1/5
Slow, unpredictable delivery and worse customer service. They have messed multiple orders and refuse to even apologize for it. We have given them multiple opportunities. Never again.
This delivered my food 2 hours later. My food was cold and and my ice cream melted
This service is so slow! We waited around an hour and a half. After several phone calls we finally got food. It wasn’t hot. Driver couldn’t find us, yet we had used this app before.
Go get the food yourself, or try another service.
Stupid app 1/5
Horrible app. Customer service is awful. They never fix the issue and I’m always left with the task of having to pick my food up myself and they lie about refunds constantly. I have never had a time where I have not had an issue with them! If I coul give them -12 stars I would. I use bite squad. They are more professional anyway
Never had a problem
Good service but needs improvement 3/5
App needs to remember my login. I’m tired of having to type my password in all the time. Also, need to allow tips AFTER the food arrives, otherwise what is the point?
Absolute crap 1/5
Food NEVER arrives within the time the app gives you. I’ve received wrong orders so many times and when you contact Waitr about it you’ll either be on hold for an hour or message them, have them tell you there’s nothing they can do because the restaurant is closed and they’ll contact you when they open about a refund and they’ll never do it. Do yourself a favor and do not download this app.
Switching Back To DoorDash 1/5
By Subscriber A
9 our of 10 orders end up with a ‘We’re sorry your order is behind schedule.’ I mean, I’d understand a 5-10-minute delay, but it’s usually up to an hour. I am sorry I don’t want to have dinner at 1am, Waitr. There’s a bunch of other services out there in my area that deliver on time. Also, tipping in advance for lousy delivery service is beyond hypocritical.
Great service. 5/5
Love this app. Service is great!!
Terrible service all around 1/5
I’ve spent a lot of money on waitr over the years and I’ve been disappointed one too many times. They messed up my order number out of times. Gotten my food all messed up, cold and gotten my order hours later. I can’t even get ahold of anyone if i have a problem. I’ve sent a msg to them and it’s been 6 days since they’ve opened it. They don’t care about their customers at all so i don’t mind telling everyone to please save the trouble and money and don’t spend it with them!!
This app is amazing the food is so good!❤️
They don’t even deliver to all of Houma! Ordered where I work and it was great. But got home wanted to order and they don’t deliver to my side of town.
Begs for a tip BEFORE delivery 2/5
By just this dude
I just downloaded this app and used it for the first time. Ordering went fairly smoothly, and there was a good number of restaurants to choose from in my area.
Three big problems:
1) Delivery cost $6.00 to travel less than a mile.
2) The app asks for a tip for the driver BEFORE the order is submitted and BEFORE the food is delivered. How do I know if I want to tip the driver and for how much. Besides, the app doesn’t just ask, it BEGS for a tip with a “big frowny face” even when I have a small tip.
3) The driver didn’t know where to go. I think the driver’s map section of the app must not work well.
Se’ you 1/5
By Se' tu
I have never used this app without a problem. For last 2 weeks it will not accept my password. It will not let me change password. I have even erased whole app and reloaded twice. Done with you. Good luck.
So so 2/5
The idea behind Waitr is great but there’s a lot of problems with it. On several occasions the food was taking a very long time to deliver and I had to contact someone to ask if I could just go pick up the food myself. If there isn’t a driver available that’s fine but I’d really like that to be communicated to me before my food gets cold so I can go and pick it up. There’s also no way for you to contact your driver, and you have to tip before. I would much rather tip after because there have been instances where if I could have tipped after getting my food, I would have tipped more and instances where I would have tipped less depending on the delivery.
Great but needs improvements 3/5
The drivers and customer service is always super kind and helpful. Just think the drivers should be more diligent when checking the order before they leave the restaurant.
Worst Customer Service I have ever encountered 1/5
I tried Waiter last Summer. Long story short, I ended up driving to pick up my food. Note to self: lesson learned, never again.
I am on bedrest and my husband will be in later this evening, so I said that I would give them another try. It has been almost a year. All kinks should be worked out. Not! HUGE MISTAKE! Deb from Waiter kept sending one line emails to try to figure out why my order wouldn’t go through. I asked her to please stop with the emails and just pick the phone up and call me. That never happened. DONE! The App is deleted for life. I asked a neighbor to pick dinner up for us and saved $20. Don’t waste your time.
apology please??? 1/5
Really wanted to use this app. Both times I used Waitr the order was never received at the restaurant. Waited for over an hour. Sent a message to waitr with no response. Called and told them to cancel the order after explaining the situation. The lady on the phone just said ok I will cancel the order and that was it. No “sorry for the wait” or “we apologize for the inconvenience”. Deleting the app. Never again.
Great first Experience 5/5
Just used waiter for the first time it is Awesome waiter driver was very nice and speedy all in all we love the app will be using it a lot 👍🏻