Waitr—Food Delivery & Carryout

Waitr—Food Delivery & Carryout

  • Category: Food & Drink
  • Release Date:
  • Current Version: 3.27.2
  • Adult Rating: 4+
  • Developer: Waitr
  • Compatibility: Android
  • Links: Google Play Store
3.88167
3.88167
8,933 Ratings
$ 0

Waitr—Food Delivery & Carryout App

Waitr Food Delivery & Carryout Welcome to the Wonderful World of Waitr — where great local food meets convenience! Breakfast, brunch, lunch or dinner; have your favorites delivered. Whether it’s a small coffee or a four-course meal, you can have it delivered for a flat fee, or order Carryout and pick it up for free. Browse restaurants in your area to find new favorites or order from the ones you already know and love. See your food like never before with our professionally photographed menus. Order the way you like with our customizable menu items and special requests feature. Start a Group Order to eat more conveniently with family, friends, and coworkers. Track orders in real time, receive alerts when your food is on the way, and so much more! Do dinner a favor, download Waitr today! Features: • Delivery and Carryout options • No minimum or maximum order size • Flat delivery fee • Photographed menus • Search by restaurant, cuisine, or item • Web and mobile ordering • Simple, secure mobile and online payment • No hidden fees • In-app Help & Support • Real-time order tracking • Group ordering Waitr You’re going to have a hard time finding an easier way to eat.

Waitr—Food Delivery & Carryout app screenshots

Waitr—Food Delivery & Carryout app reviews

  • Screen size not right 2/5

    By andru.koolie
    The top of the screen is cut off on the iPhone 12 Pro.
  • Awesome Service 5/5

    By Gabe's Mom 2014
    The speed and accuracy of the order was awesome. The driver was very courteous and keep me up to speed on delivery time. I would highly recommend this service to anyone.
  • Overlapping with status bar on top 2/5

    By brettv
    The app needs to be updated to not overlap with the top status bar on the 12 Pro Max. You are basically unable to hit any of the navigation buttons in the app because they sit where the time and battery is on the iPhone UI.
  • Love it! 5/5

    By Oddsvark
    I normally use door dash but they don’t have a lot of options for food so I decided to try out Waitr and I love it! The person who delivered my food was very kind. The Waitr app sent me notifications when my food was being prepared, when my food was picked up, and when the deliverer was approaching my house. It also didn’t take too long for my food to be delivered. I’m going to keep using Waitr!
  • No bad 4/5

    By solkanus
    Using this app since another service (DD) kept getting the wrong location despite giving them instructions. Waitr did alright tho. Actually got my order early to. My only issue is that I wish they had more options for breakfast
  • Missing items 1/5

    By Ohhhotsme
    I ordered from a place on waitr and when it got here i was missing some items and tried to get a refund back all I have to say is that waitr haves terrible customer service! It took forever for me to get a chat with someone and I still haven’t but thank god the item only cost about $1.39. Still I was missing food and didn’t nobody decide to answer my chat! Terrible I say.
  • Add to App 4/5

    By Brunie-pig
    It would be very helpful to customers if there was a place for directions for your drivers!! Such as “please drive to carport and leave food on hood of car or on the chair” as the case may be. Twice your driver has parked on a very busy street and brought food to my front porch door which is not in use at this time.
  • Routinely unreliable 1/5

    By Cale33
    I’ve used this app so many times and had such bad service I’ve only paid for about half of my orders. And again, my food is far behind the time it was projected to arrive tonight. I called the restaurant which is literally 1.2 miles from my home and they said my food had been ready for close to an hour and they’ve been waiting on someone to pick it up. I tried customer support and no one responds. I’m switching to DoorDash or Postmates. This is ridiculous. I highly dissuade anyone from using this service.
  • Use another delivery service!! 1/5

    By KimmySlak
    I have spent lots of money using this app but never again. I have had problems before with my orders being incorrect and their customer service is terrible. It takes forever to chat with someone (responses are EXTREMELY slow) They were unwilling to work with me at all when my order was completely wrong because I waited till the next day to contact their customer service because I knew the times to chat with anyone would take forever so I waited till I had time. They told me without a photo of the incorrect food there was nothing they could do. I told them this was unacceptable and they basically told me to have a nice day. I will be deleting this app and taking advantage of other apps like Door Dash who don’t ask for evidence when a order is incorrect and will immediately refund you. Don’t waste your time or money with this app.
  • Pros/Cons 3/5

    By 123LD2006
    I love Waitr, it’s been helpful on many occasions. It’s convenient with small children at home and saves me a lot of time. One fault I find is the restaurant I use frequently stopped delivery service due to Waitr. On occasion the app will freeze, won’t allow login for some reason, or has trouble calculating the amount total. The only way to pick up food is to drive to the restaurant, which is defeating the purpose. Having said that, I will continue using Waitr and find it useful overall.
  • Great 5/5

    By Britt_1103
    Fast and friendly service
  • Screen size 4/5

    By xXdirectvXx
    The screen size for my iPhone 12 doesn’t work well with this app. Needs adjustment. Not enough room at the top of the screen.
  • Terrible communication and service 1/5

    By badreviewsmakemesad
    My ordered was cancelled by the driver from waitr because the restaurant was out of that specific chicken breast. No one from waitr called me, despite that being my preference. No one from waitr answered my chats from the app or web, my email, or phone calls. I called the local restaurant who gladly expressed they could substitute the chicken with tenderloins since they were out of the breast. I am very disappointed and saddened by this experience. The lack of communication between the middle man cost me and my husband’s date night , confused if we actually ordered food or not. We will no longer use this service, since there is obvious disregard to its customers.
  • Great app 5/5

    By Nursedeby
    Fast delivery- in real time. Never had a problem with this App- it’s like I ordered in person!
  • Awful. Terrible. Waste of money 1/5

    By nikkifoodie
    This app used to be awesome. Terrible customer service. Long wait times for food. Never any options for refunds. Don’t waste your money. Use Uber eats
  • Very bad business 1/5

    By keiraww
    Did not deliver all of my food and did not give refund
  • Get UberEats or DoorDash instead. 1/5

    By ThomasCalatrizzle
    P!ss poor service. Have waited more than 2 hours multiple times for food at restaurants not even 15 minutes from me where the drivers have picked up an hour a half before it got to me. Drivers are awful too. Smell of pot. Bottom of the barrel of people to drive and bring food. Customer service only ever gives out partial refunds for cold or ruined food (like 3 hour old sushi you order). That’s even if you can get customer service in the chat on the app. Then if you do, good luck even getting a refund before they end the chat on you. Phone chat is worse. They only offer support for “restaurants” and not even customers. I can see why WAITR’s stock has dropped 70% in 3 years.
  • Horrible customer service and quality control 1/5

    By jmr0318
    We use them several times a week and almost every order is wrong and there is no quality control or accounting on their end. Drivers aren’t allowed to open food containers, which I understand, but should be able to validate that all parts of an order are included. We had a whole order from a group order left at the restaurant. What am I tipping a driver for if they aren’t able to ensure the order is correct? The driver did go back but informed us that is not their company policy. Food was cold and soggy. Spoke with a rep through the chat who just stopped responding when I asked for the service fees to be refunded. Their fees are entirely too high for the level and quality of service provided. Garbage company. I’ll be switching to door dash for future orders.
  • Worst ever!! Do not use their service if you are hungry! 1/5

    By Shrima12
    Delivery takes so long, more than an hour for restaurants closeby. Customer service is so poor.
  • Once was enough 2/5

    By dempsbrah
    I only used this app once but that was enough for me. My order took over 3 hours to go through and not being able to actively track my driver was a feature that competitors do better. The most redeemable quality of this app so far is the quick customer service and refund policy.
  • Awesome service 5/5

    By septembergirl54
    We order from Waitr at least twice a week at work. We receive excellent customer service, food is always on time. I plan to continue using Waitr.
  • First order was amazing 5/5

    By kshsisbssj
    Super quick and super nice ordering. Was able to get a delivery fee removal code from the app itself, although you have to kind of figure out how to use it and not end up spending more than you would without the code (sounds confusing, i know, but you know what i’m talking about once you’ve used the app). Other than that, it was super quick, easy, and the deliverer had good customer service!
  • Update the Layout 1/5

    By redleadee
    The search bar and back arrow are up against the time and bottom half of the notch, making the hit boxes difficult to press. Please fix.
  • Great!! 5/5

    By karenb1998
    Ordered and food was delivered fast!! No problems at all!!
  • Going to grub hub 1/5

    By slowmotionjoe
    Need to fix that update. I’m literally inside the location I’m trying to order food to. Keeps getting a message saying I’m not in the location I’m ordering food to, then when I select proceed with my order, I get a message saying they are having a problem placing my order, time to delete and try a different app. Thanks but no thanks
  • Poor design, poor customer service 1/5

    By Bnm873
    As other users have pointed out, this app is subpar in all ways. It’s expansion into other markets will be inhibited by both its user interface, design, AND most of all, its atrocious customer service. After waiting AN HOUR for an update on my order, I had to go through the insanely slow chat system to learn that the restaurant was closed, at which point I was told that *I* could cancel it. The company would not even credit me a service fee, which is standard with apps such as Postmates and Doordash. If your UI and UX are terrible, then make sure your customer service is IMPECCABLE. Empower your customer service reps to do what it takes (or to do anything at all!) when your app fails its users.
  • Horrible 1/5

    By Ananastyy
    Horrible service, literally robbed me on $70. Will never use it again. Please be aware.
  • Contactless delivery 3/5

    By blackwellkab
    Really wish there was an option to ask for your driver for contactless delivery.
  • Horrible customer service 1/5

    By SB122920
    Deleted my account and will never use Waitr again. Items missing from my order for third time from the same restaurant and due to my work hours could not contact customer support at the time of delivery. Attempted to later, but support was closed. I emailed the address given on the customer support paged on the same day of delivery - it bounced. Finally reached customer support today, was told I had to provide photos - how can you photograph missing items??? And that I had to contact them at the day and time of delivery. No acknowledgement that email address bounced or that I wasn’t able to reach them during their support hours. Absolutely terrible customer service.
  • Waiter 5/5

    By Bigjake55555
    I’ve been pleased with the service! My runner tonight was so sweet! She got it to us hot and quickly! Thank you Vicki ! For the great service
  • WRONG HOUSE!! 1/5

    By Sissybug13
    My stepmom ordered food off of waitr and got the notification that our driver was on the way. About 30 minutes later our food still had not arrived and without a call or text from our driver my stepmom contacted waitr and they told her that the driver was running late (which is fine) but 20 minutes passed and still no food. So she contacted waitr again and they told her that the driver delivered it to the wrong house and could not go back and get it because of COVID and told her that they could not refund her. After a very heated conversation with waitr they finally refunded her the money.
  • Random 3/5

    By superdarb
    Got screwed out of a fountain drink again. Dunno it that’s on the drivers or how the order is presented. Maybe the app needs work. Reguardles......no drink for me.
  • Don’t waste your time 1/5

    By thecurlycreole
    I went from using this app 3 to 4 times a week to now being afraid to take the risk. Every time I place an order there is an issue. Whether it is drivers refusing to pick up the order, restaurants being listed when they are closed or the restaurant not even receiving the order to begin with. Not to mention the menus are never up to date. So many times I receive my order with the receipt attached and I have paid a great deal more than what I would have had I called the store or a dined in. Customer service is no help all they do is give you generic excuses. Don’t waste your time using the service use door dash they are quick and efficient. I haven’t had a issue yet they haven’t corrected way above my expectations.
  • Pay 1/5

    By Mark hurt IO
    I used this app as a way to make money drove all the way around town wasted gas and have nothing to show for i was scammed and was never paid for the two weeks of orders that i did. DO NOT RECOMMEND
  • Missing food 3/5

    By mamwooe r
    Order from Dearmans’ missing grill cheese sandwich for my visiting grand. Disappointing to him.
  • All the food right to my door😋 5/5

    By Elizabeth$
    I have been so happy to be able to have good food delivered to me. The app makes having takeout so easy while I take care of other things.
  • Small restaurants gone and I don’t blame them! 1/5

    By NerdGenius
    Commissions this company charges for smaller businesses to stay active is a terrible business model. I can guarantee their sales dropped more than 50%. I only use the app for the menus and order from the restaurant directly. I use Waitr as the middle man but I don’t buy from Waitr. I support local businesses and this company used to but they got too big and look at them now. Now the app development doesn’t know optimize their app for home buttonless screens. Get your crap together!
  • Small restaurants gone and I don’t blame them! 1/5

    By NerdGenius
    Commissions this company charges for smaller businesses to stay active is a terrible business model. I can guarantee their sales dropped more than 50%. I only use the app for the menus and order from the restaurant directly. I use Waitr as the middle man but I don’t buy from Waitr. I support local businesses and this company used to but they got too big and look at them now. Now the app development doesn’t know optimize their app for home buttonless screens. Get your crap together!
  • LOVE♥️♥️ 5/5

    By sfgenTehtvzjt night
    I find this app very convenient when it is not easy to get out of the house all of the time although this app does mess up here and there but other than that I am oh so satisfied, I am also very satisfied about my most recent order it said 40 minutes till being delivered but it was only 20 ☺️♥️
  • What a joke 1/5

    By Abrooke0011
    I waited an hour for my food to be delivered only to be told that the driver was unresponsive. Contacted customer support and they told me the only compensation I would receive is a refund and one free delivery credit. I also called the restaurant and they said my order was picked up by a Waitr employee. So I basically just waited an hour for Waitr to pay for their employee to eat my meal. Awesome. I’ll stick to favor. They offer actual credits when their employees mess up.
  • Great! 5/5

    By Foodie Gurl!
    I spend on here insanely and always satisfied! Love not having to do pickup! If there’s ever an issue, it’s taken care of! Maybe I’m just lucky!
  • Asiels Restaurant 5/5

    By Tracy Toutcheque
    My first time to use it. Very happy total time from order to delivery was 30 minutes. Awesome!!!!!
  • I’ll still order but 1/5

    By jamilee45
    They gave me my food with out my sauce bruh like omg, I don’t like my wings w/o my sauce but dat maxed me😂
  • What 1/5

    By atropos twitch
    You can call I or you can order online. You order online and they take 20$ from you. Just call in! Waitr is a parasite.
  • THEY STOLE MY FOOD 1/5

    By n1ce_t0ez
    i placed an order today and they never delivered it do my door, they stole money from me.😐
  • No Indian restaurant really 1/5

    By itspanditboy
    This app is useless I download this and there is no Indian restaurant on available on This app not even listed really never gonna download this app again worst app ever
  • Great 4/5

    By k3nzell
    Only downside was getting my food an hour after I ordered it, gladly the restaurant kept it warm and fresh. My waitr was thick too, had to grab the digits🤪
  • Use Waitr WEEKLY 5/5

    By NurseRatchedAndDoc
    They are always on time, order is spot on, folks hustle and the whole experience is win win. I’ve used this app no less than 150 times so i think I have a pretty good handle on in ingenuity. I will continue to use them forever. Cheers to Waitr and their terrific professional staff & driver hero’s. Waitr in Tyler Tx is the best there is! Julie Ferguson
  • Poor customer service 1/5

    By tvs_stephen_colbert
    This app is okay to use in general but if something goes wrong, good luck. Tonight they brought me someone else’s delivery order by accident and trying to get that corrected has made me never want to use the app again.