Total ripoff 1/5
If you want to get ripped off, definitely use this app. Apparently there’s no screening process for the drivers. They claim to have picked up your food when in reality they’re just checking in the order to make it look good. Can’t adjust the tip after the fact to address this nonsense either, so there’s no incentive for the drivers to actually uphold standards.This is happened several times and I’m done with it.
HIGHLY DISAPPOINTED 👎 1/5
I ordered a pick up order from a restaurant on the 8th of this month. After being notified that the restaurant was out of items that I ordered, I decided to cancel. After spending 2 hours of waiting to talk to a Waitr team member, I was told that my refund would be processed within 2-6 days. It is now the 20th and I have yet to receive my refund. I have tried contacting support through the app and through email, NO RESPONSE. Every time I try to call, the answering machine now states that their team members are unavailable to take calls. I have never felt more disconnected from a company, which is sad seeing that I’ve made purchases with them before. I am beyond disappointed and I absolutely DO NOT recommend this app to anyone.
This app has great potential but Waitr’s customer service, or lack of, is reprehensible! Wrong charges, wrong orders, incomplete orders!! They will never answer the phone and they do not reply to messages or emails! I’ve had to go as far to file a dispute on my credit card! Glad to see they will likely be closed down soon with this crappy service! My Waitr is fired!!
DONT DOWNLOAD... Do not do it! 1/5
Worst customer service I have ever experienced in my life. I got the wrong order delivered and then when I tried to call it said their phone lines were temporarily down and to use the chat box in the app. I sent a message using their chat and received an automatic response that said we typically reply within 5 hours. I called the restaurant hotline and they said they would have the correct order deliver, it took another 45 minutes and I STILL received the wrong order. I emailed support and they said the restaurant would not do a refund so Waitr couldn’t honor refunding my money. I paid $30 for an order that I never received. I received the wrong order twice which was two small pizzas rather than two medium pizzas. I would have saved money by ordering small pizzas but instead I don’t receive the medium pizzas I ordered in the first place and I’m still out the full price. Rudest customer service reps, the restaurant was very rude, and now it’s bull crap I’m out all this money for horrible horrible service.
Horrible Service 1/5
Wait times are completely inaccurate. Orders are delivered incorrectly 50% of the time. No accountability. No way to call. Horrible. Do not use.
Luke warm food 1/5
My food arrived on time but, my food was barely Luke warm.
Probably won’t be using them again. 😤
They never deliver!! 2/5
Don’t waste your time and money... spend money for delivery fees and the driver never picks them up so I have to do it myself.
Awesome Delivery! 5/5
My food is always hot and fresh when I use Waitr! Very professional service! 😊
Wonderful & convenient 5/5
I love the app. It’s so easy to use & convenient. Food is delivered within a reasonable time. Every time I’ve used the app I’ve been more than happy.
Worst app ever 1/5
By Cami Persall
Wouldn’t even rate this 1 star. I have had so many issues with this app and after my last one i was just done. After spending 30 dollars on my order it was never even delivered and customer support was no help. Would never ever recommend this app to anyone.
No contact from the driver who was “unable to pick up my order” and refunded me at the EXACT MOMENT I was on the phone with the restaurant telling me otherwise. If the restaurant says they work with you frequently, and have drivers picking up late orders 30 minutes after close sometimes, I don’t believe you would be “unable”. I don’t appreciate being lied to, and I currently have pneumonia so I used the app for the first time ever to order, simply because I did not want to leave the house. Now, 2 almost 3 hours later what am I doing? Leaving the house and DELETING THE APP. 10/10 do not recommend and WILL NOT use again. Highly disappointed is an understatement. Would give no stars if I was able.
Crap service 1/5
The whole Waitr group is a joke. Never have I ever received my food on time and when i call or email customer support they don’t respond for days at a time and the customer support number hung up on me when I was calling to complain. I will NEVER use this app again. Moving on to grub hub. They are so much better.
Don’t recommend 3/5
I liked this service/app at first but the last couple of orders my food was delivered over an hour and it was cold by the time it got here.
Convenient and fast.
Worst app 1/5
The service sucked my food hardly ever came on the time it said it would it would even at time come hours later I will never use this app ever aging and would not suggest it to anyone else.
Great Service! 5/5
I have used Waitr several times and have always been very pleased with the condition of my food and with the drivers. They we’re always so nice when they delivered the food.
Tip should come after service 2/5
I’m sick of placing orders and paying a tip in advance only to have my cold food delivered 30 minutes after the estimated delivery time!
I truly cannot fathom the mediocrity of this app. I have waited an hour for my cold food and it is still not here. At this point I’m just fine with eating air instead of feeling both angry and hungry. My disappointment is immeasurable and my day is ruined
Worst service 1/5
I have been waiting over three hours for a delivery. If I could find a way to cancel my order I would and never use this service again.
Love Waitr 5/5
By Jenn Carne
Just wish the app was a little easier to go back to the restaurant menu after you add something to the cart.
Waitr is awesome! 5/5
Great timing, driver was very nice! Food was hot still!!
I have spent a lot of money using this app and more and I have had issue after issue with my food, Their menus aren’t updated and you will have to cancel your own order through customer service if they don’t have something that is clearly posted on the menu, ( had to do this twice with 1 order) but good luck reaching someone in customer service especially through the chat it’s almost impossible to reach someone in a decent time through that, also do not expect to be compensated in anyway for your inconvenience they don’t give free delivery or comps or anything for an error that is on them! I.e wrong menu, also if your order is wrong take a pic and upload it because the restaurants will lie especially the manager at cici’s pizza in Waco, I placed an order she claimed she made herself paid for extra toppings I didn’t receive and lied to waitr saying it had the items so I uploaded a pic of the food to end that argument, I asked for a refund on the whole order and told waitr I no longer wanted the items and wanted a full refund at this point and they only refunded the one pizza but didn’t even take care in the fact that the other pizza was wrong as well so I pretty much threw about 36 bucks down the drain because no one would eat the pizza because it was made wrong! So thanks for nothing. I will never use this app again and I don’t recommend anyone else should use it either. I’d stick with Uber eats or just go get your own food, your neighbor might be more reliable.
Love love love 5/5
I love Waitr.
Waitr is awesome 5/5
By add me on snap @Jfeucht7
Delivery people are very kind
Poor customer service 2/5
By G g g g g g g g g g g
The app itself is easy to use. This review is more to about Waitr’s service as a company. I am comparing it to Door Dash and Favor. Both of these companies have better customer service from the ordering and delivering process to when you have an issue with the food being wrong. I like giving the tip after the food has delivered-I reward better when I get an accurately delivered order. At least 25% of my orders through Waitr are wrong and I have already tipped nicely-that’s not fair or right since they didn’t do their job. When an order is not correct it takes either a phone call or messaging someone through the app to get help. I tried calling the other night and was told I was caller 24 and could ask for a call back-at 10:00 that night apparently I did receive one-I was already asleep. (No message was left either) So I called back the next day. When you message through the app don’t expect a quick response it’s usually the next day as well. Needless to say customer service is not a high priority. Other apps, you answer a few questions about what was wrong with the food and you get your problem resolved in a matter of MINUTES! My last problem problem with Waitr took three phone calls and messaging Waitr numerous times and I still wasn’t full satisfied with their response to my complaint. Lastly other companies drivers communicate with you throughout the process they text or call. They want to make sure your order is correct. They will ask if you forgot anything or have any special requests. They also deliver the food a lot quicker than Waitr. Overall it is a lot more pleasurable experience ordering from other companies. As a customer I like feeling valued and important! I will think twice before ordering from Waitr again.
Bad customer service and forgetful drivers 1/5
I’ve been using Waitr since they came out and I’ve been a loyal customer for years. However the past THREE times I’ve used them they have forgotten something from my order that I paid for. I’m not sure if this is a problem with the restaurant or the drivers, but when I pay for food I expect to get it. When I reached out to customer service I was ignored after sending several messages. I’m done with this company. Only use this app if you want to pay extra money for NOTHING.
By lupe ann
This was the last time I will be using you. My order took over 1 1/2 hours to get here, I could never get through to anyone on the phone and chat took until well after my order showed to reply. Our food was ice cold, not even a little warm atall, the restaurant had the food ready on Time the driver was over 30 minutes late picking it up. Once I finally received a reply back I was told I would be issued a refund which still has not come. I will be proceeding further to the main company! Never again
Great service! 5/5
I really appreciate the friendly staff and convenience. Thanks!
Not in my area
Great concept, service is complete crap 1/5
First off let’s be frank this service is expensive. You pay $5 delivery fee plus a tip. The service is generally crap. It will take an hour or more to get to your house and 9/10 it will be lukewarm to cold. Customer service line takes for ever but in their defense they will usually try to make it right when you FINALLY get one of them. Orders are almost always wrong, you don’t know the eta till after you’ve paid, and it’s ruined more nights then not. It’s a great idea but their execution is more often than not horrible. If you want this app using it for an online pickup order is always the best option . Cheaper, faster, and the order will be right. So basically it defeats the whole purpose for it.
Over an hour and no food or update or Contact 1/5
We ordered over an hour ago. The app asks for a tip when you order. We spent over $132 and the food has not left the resturant. When I called to check in my order, I am number 31 in line. I tried texting through the app as suggested and the response time says they will respond in 1 day. I don’t know whether to go out and get dinner for my family or what I can do. It is amazing they have no way yo follow up.
Constant spam notifications 1/5
By call me lucy
If you leave notifications on because, like me, you want to know when you’re delivery is close, it will spam you with notifications reminding you about their app. I had a bunch around lunch on a Sunday telling me to use their service. Fastest way to get me to delete your app.
Waste of money and time 2/5
By Yahh Jayy
The order take approx. 45 min to get process. Someone could’ve eaten a full meal by then. I ordered a 4pc chicken strip meal from chik-fil-a and the person who delivered ate my dam fries. Just overall not worth it for having to spend $20
Terrible and inefficient 1/5
For a service that is supposed to be an added convenience, this app does the exact opposite. We have waited extremely long times for our food and the time extends way past the estimated delivery time. Then today, after already running behind on a very simple order, the driver called to inform me he was asked to pick up 2 orders from the restaurant and deliver the other one on his way to our house. So that was going to add an additional 20 minutes. This is a consistent pattern and the waitr app is deleted from my phone. Will use the other efficient apps in the area go forward.
I was told waitr stopped delivering to my location, but one of the City manager said that they definitely still do deliver to my location. I tried ordering again, signed up and everything just to be told it could not be delivered to my location. On the map it literally marked my location of delivery. It’s whatever, won’t be using this app no more.
Late and cold 1/5
Ordered food last night as soon as the app showed on its way the driver texted me to tell me food was going to be 15 minutes late. It takes 2 to 3 minutes to get from the restaurant to my house. When the food arrived it was cold and soggy. I threw the food or and went and got my own that was warm when I got home.
I contacted Waitr this morning and the response was basically we will look into it and we look forward to serving you again. Terrible customer service, did not ask any questions to get more info. I would have been happy if they would have refunded me the waitr fee and my tip that the driver did not earn.
LOVE ❤️ 5/5
Wonderful service for our community! Efficient, Prompt and Friendly.
Terrible service. 1/5
By Jasper E. Jr.
First time using Waitr and am severely disappointed. It took over two hours for us to receive our order. The food came here as if it were just sitting out for a while. We tipped very well before even receiving the food, big mistake.
LOVE WAITR 5/5
honestly the best app invented! the convenience is really nice and enjoyable, like to take care of the paying part on the app and not have to deal with the tip when my deliverer shows up and the couple of times i've used this app every person has had really great customer service
Fast and friendly 5/5
Thank you for having delivery service out here at gulf breeze
It’s worked for everyone for so long here at my barracks and now it doesn’t work at all. Says delivery unavailable at my location. I’ve deleted and redownloaded several times and still nothing. Other people have gotten it to work but mine will not.
Best idea ever created!
So earlier today I used their services for the first time at work cause it’s been recommended to me by my coworkers. At my work, the rules are that if you work 6 hours or more, you get two 15 minute breaks. Well I was working 5 hours so I only got one 15 minute break, which is fine, I’ve done that before. I forgot to pack my lunch so I used the app. I ordered one plate of sushi with a side of teriyaki sauce from a sushi place in my town. Since my break was at 12:40 I set my delivery time to be at 12:35 so I could get it right before my break. For some reason, 12:35 came by and went and my order still hadn’t come by. I couldn’t reschedule my break since all the other times were already filled. I had to go to the break room and just sit there without eating any sort of food. Finally, at 12:54, my manager said over the headsets that we have that my order had finally arrived. I had literally one minute left in my break so I didn’t even get a chance to eat it at all. And it was almost 20 minutes late, which is honestly ridiculous. And on top of that, the teriyaki sauce that I paid extra for WAS NOT EVEN IN MY BAG. So I had to wait until the very end of my shift to eat my food that I paid for. By that time, it was soggy and cold. So I will absolutely never EVER use their services again since they are so unprofessional. I will tell all of my friends and family about their poor services so they know not to ever use it again and waste their money.
Took my money, no food, no service 1/5
Took my order and took my money. Restaurant never got order. No support staff working for Waitr (support screen says support gets back to customers in 1 day).
Uber Eats, Grubhub, and Takeout Central are real businesses that have actual support and deliver actual food. Use them and not this piece of garbage.
Great experience 5/5
I usually always mess my orders up on this app but I contact the support team and they fix it for me everytime free of charge they have a quick response time as well highly recommend this delivery app!!!!
Great service 5/5
Very fast delivery!! Fees are pretty much comparable. Must have!