It’s a good concept but everything is so sloppy and ill managed. I once ordered and it took the lady almost three hours to get my food to me, unsurprisingly my food was soggy and cold and the most the support team could do was ask how the conversation went, no apologies or anything. To top it off they have the rudest drivers I’ve ever had the displeasure of meeting, they yell and cuss at you for their own mistakes. Honestly don’t bother getting this app, it’s full of horrible mismanagement and unfulfilled promises, if you love food and good service this is not your bus stop.
This app is garbage, works 1 out of every 10 times I try and use it. The service is super convenient but when I have to fiddle with the app to even show me restaurants for 30 mins I always end up just driving myself and picking up the food. Sad how much lost revenue Waitr is experiencing because of a poor app development team. I work for a managed IT services company so if you guys want to upgrade your ecosystem let me know.
Not working 1/5
This app is not working today. Getting error.
App Crashes 1/5
This is the only iOS app I have ever downloaded that just flat out does not work and crashes constantly before I can even order food. How hard is it to create an app that works?
Bad app, worse service 1/5
Slow, unpredictable delivery and worse customer service. They have messed multiple orders and refuse to even apologize for it. We have given them multiple opportunities. Never again.
This delivered my food 2 hours later. My food was cold and and my ice cream melted
This service is so slow! We waited around an hour and a half. After several phone calls we finally got food. It wasn’t hot. Driver couldn’t find us, yet we had used this app before.
Go get the food yourself, or try another service.
Stupid app 1/5
Horrible app. Customer service is awful. They never fix the issue and I’m always left with the task of having to pick my food up myself and they lie about refunds constantly. I have never had a time where I have not had an issue with them! If I coul give them -12 stars I would. I use bite squad. They are more professional anyway
Never had a problem
Good service but needs improvement 3/5
App needs to remember my login. I’m tired of having to type my password in all the time. Also, need to allow tips AFTER the food arrives, otherwise what is the point?
Customer service is crap 1/5
Ordered and waited almost an hour and a half. The food was never delivered. Customer service was called twice and we received the following response, ‘Sorry for your inconvenience but the restaurant has prepared the food. We will not refund you. The food was never delivered. I will never use this service again.
Absolute crap 1/5
Food NEVER arrives within the time the app gives you. I’ve received wrong orders so many times and when you contact Waitr about it you’ll either be on hold for an hour or message them, have them tell you there’s nothing they can do because the restaurant is closed and they’ll contact you when they open about a refund and they’ll never do it. Do yourself a favor and do not download this app.
Switching Back To DoorDash 1/5
By Subscriber A
9 our of 10 orders end up with a ‘We’re sorry your order is behind schedule.’ I mean, I’d understand a 5-10-minute delay, but it’s usually up to an hour. I am sorry I don’t want to have dinner at 1am, Waitr. There’s a bunch of other services out there in my area that deliver on time. Also, tipping in advance for lousy delivery service is beyond hypocritical.
Great service. 5/5
Love this app. Service is great!!
Terrible service all around 1/5
I’ve spent a lot of money on waitr over the years and I’ve been disappointed one too many times. They messed up my order number out of times. Gotten my food all messed up, cold and gotten my order hours later. I can’t even get ahold of anyone if i have a problem. I’ve sent a msg to them and it’s been 6 days since they’ve opened it. They don’t care about their customers at all so i don’t mind telling everyone to please save the trouble and money and don’t spend it with them!!
This app is amazing the food is so good!❤️
They don’t even deliver to all of Houma! Ordered where I work and it was great. But got home wanted to order and they don’t deliver to my side of town.
Begs for a tip BEFORE delivery 2/5
By just this dude
I just downloaded this app and used it for the first time. Ordering went fairly smoothly, and there was a good number of restaurants to choose from in my area.
Three big problems:
1) Delivery cost $6.00 to travel less than a mile.
2) The app asks for a tip for the driver BEFORE the order is submitted and BEFORE the food is delivered. How do I know if I want to tip the driver and for how much. Besides, the app doesn’t just ask, it BEGS for a tip with a “big frowny face” even when I have a small tip.
3) The driver didn’t know where to go. I think the driver’s map section of the app must not work well.
Se’ you 1/5
By Se' tu
I have never used this app without a problem. For last 2 weeks it will not accept my password. It will not let me change password. I have even erased whole app and reloaded twice. Done with you. Good luck.
So so 2/5
The idea behind Waitr is great but there’s a lot of problems with it. On several occasions the food was taking a very long time to deliver and I had to contact someone to ask if I could just go pick up the food myself. If there isn’t a driver available that’s fine but I’d really like that to be communicated to me before my food gets cold so I can go and pick it up. There’s also no way for you to contact your driver, and you have to tip before. I would much rather tip after because there have been instances where if I could have tipped after getting my food, I would have tipped more and instances where I would have tipped less depending on the delivery.
Great but needs improvements 3/5
The drivers and customer service is always super kind and helpful. Just think the drivers should be more diligent when checking the order before they leave the restaurant.
Worst Customer Service I have ever encountered 1/5
I tried Waiter last Summer. Long story short, I ended up driving to pick up my food. Note to self: lesson learned, never again.
I am on bedrest and my husband will be in later this evening, so I said that I would give them another try. It has been almost a year. All kinks should be worked out. Not! HUGE MISTAKE! Deb from Waiter kept sending one line emails to try to figure out why my order wouldn’t go through. I asked her to please stop with the emails and just pick the phone up and call me. That never happened. DONE! The App is deleted for life. I asked a neighbor to pick dinner up for us and saved $20. Don’t waste your time.
apology please??? 1/5
Really wanted to use this app. Both times I used Waitr the order was never received at the restaurant. Waited for over an hour. Sent a message to waitr with no response. Called and told them to cancel the order after explaining the situation. The lady on the phone just said ok I will cancel the order and that was it. No “sorry for the wait” or “we apologize for the inconvenience”. Deleting the app. Never again.
Great first Experience 5/5
Just used waiter for the first time it is Awesome waiter driver was very nice and speedy all in all we love the app will be using it a lot 👍🏻
Best thing since Uber 5/5
This is got to be one of my new favorite apps the driver was very nice my order was correct it got here before the time they said and the delivery fee is nice and cheap 👍🏻👍🏻
Love the app just wish it had a way to track your order on the road
2 hr delivery 1/5
This is the second time in a row we endured a 2 hour delivery wait. Originally tonight’s estimated time was posted as 45 minutes from when we ordered and then once that time passed I had to call and wait on hold for 10 minutes to find out where our order was. The customer service rep had to call the driver who was 20 minutes away from the restaurant and was yet to head to pickup our food. Needless to say we won’t be using Waitr again. I threatened it before the first time and gave them another chance.
deleting App after one use 1/5
I wanted to get food from a specific place and they only worked through this App. I placed my order never heard from it again, went to the place and they never received an order. Contacted the support for this App and they basically tried to say it was the restaurants fault. I use two other food delivery Apps with ZERO ISSUES. Not only can this App not function. Their staff is terrible.
GREAT SERVICE! 5/5
By Mya D.
I love this app. My food was still hot when it arrived even though it came from all the way across town, very satisfied!
Sometimes it’s right on time- sometimes it takes over an hour for the food to be picked up. You can’t really get anyone to help when that happens- they don’t respond to the messages quickly.
At first great, now mediocre 2/5
By mellow wonder
A once great service has just gotten progressively worse. Restaurants don’t have the proper training to handle when items are out of stock, or something isn’t working, and to then update it on the app. Customer service messages used to do the trick and did get a refund right away and now there have been multiple times when no one has even replied or when a simple refund has taken hours to procure. Customer service is essential and this is why I gave them a two star rating. A year ago it would have been at least a four...
Bad delivery and worse customer service 1/5
After my food was an hour and a half late I called the restaurant and they said that the food had been ready for an hour. I drove to the restaurant myself, but the driver had apparently “just” got it. I still beat him back to my house. When I contacted customer service they just told me that it had been delivered. Deleting.
We love Waitr!! It’s a great service!!
Worst service ever 1/5
Food order never got sent to the restaurant and when it did it was like two hrs late and they gave me a time that the food was getting to job and it got here another 30 minuets late! Don’t download this app it’s the worst
I forgot to add something to my order. I sent a message, she personally called and got it added for me. Super awesome!!
Great service 5/5
best delivery service in Shreveport
Deleting app 1/5
By Sad Saint Nick
Every single time, without fail food takes more than twice the time to deliver than eta says. This is just too frustrating there are better apps like uber eats and local businesses for some cities that I’ve never had a problem with.
Great when you don't have time to fix dinner 5/5
My wife and I use it a few times a week when we've both had a long day at work a need a little extra down time when we get home 😍
Order cancel 1/5
I made an order at 9:46 and at 10:15 pm they called to let me know that they are canceling my order claiming that the restaurant refuse to do it, even though it states clearly that they close until 10pm.
They didn't offer me options of food from some other restaurants or any other idea, just sorry and we will refund your money in about 2 to 3 days.
Needs work 2/5
Needs more options
Tips should be after the service.
Food is often cold which should change the tip
Slow service... almost two hours for delivery of cold food. 1/5
There’s no estimated delivery times until AFTER you place your order and pay. And by then, you’re committed... no option to cancel your order once you see it’s a 100 minute wait for your food. By the time the food arrived, it was cold.
Deleting the app... horrible first impressions. The restaurant was 5 miles from my house. I could have loaded up the kids, drove to the restaurant, ate there, and then been back home before my order arrived.
Too long 1/5
Took way too long to get my food. And way too long to get ahold of a representative.
Messed up 1/5
Messed up my order that was over 40 bucks. Then took over 2 hours to get a response from customer service
Love app but the restaurants... 3/5
I love this app. It works great and is convenient. However, I would really like to see a review section for the restaurants. There are places that I have ate at for years with no issues but the orders from these same restaurants when I use Waitr are sometimes wrong and more repeatedly, just poorly made. I don’t think this has anything to do with Waitr; I think it is the restaurant that slips, some more frequently that others, and it would be very helpful if we could review our orders/restaurant separate from the drivers/Waitr.
WAITR IS LIFE 5/5
We love Waitr. The convenience of having food arrive at our door in a timely manner by ordering through the easy to use app is hands down the best thing ever. The drivers are always friendly, they stay in constant contact if they’re running behind or if there’s anything to be relayed from the restaurant and their customer service is top notch! When I needed to reach out to CS, I found that I got a quick response by using the help and support chat feature in the app rather than calling the customer service number. Waitr will always be our go to company for delivery. Give them a try!!
Easy and fair 5/5
By Matt lundmark
I can get food delivered that’s not fast food for $5. Not bad. I can also get fast food too 🤫
Not dependable 2/5
Not dependable at best. I actually wanted to like it but it’s just frustrating.
Fast and friendly 5/5
Had a hot meal delivered in less time than they gave me on Saturday night. Had to tip that sweet speaking blue haired lady extra cash since I know they work for their tips. Thank you waitr.
Waitr is the best! 5/5
Love this app! I use it several times a week! Easy to use, very convenient!
The Best Thing Since Sliced Bread! 5/5
I have never had a bad experience. The drivers are friendly and text me constant updates about my food. One message through the app and I'm in touch with customer service, if I ever need it. The food is quick and always correct, and every one of my favorite restaurants is on it. Not to mention that I can get groceries now, because goddamn do I hate going to the grocery store. Let me tell you, this is the best free app that could be downloaded anywhere!