Notification doesn’t work on IPhone 13 Pro max 3/5
By Nocommt
Error message that notification can’t be set at the present time, try later
Doesn’t work 1/5
By neilyj
Tried to place pick up order. Charged my credit card 3 times and it would take me back to checkout. I’ll have to try order with a browser since app won’t work. The charges will drop 3-5 days but glad I don’t really need that money. Could charged someone 3 times and they need access to that money.
Managers don’t know how to use it 1/5
By simple sub sailor
Added the app and went to use the coupons. Cashier didn’t know how to redeem coupons, called the manager but he didn’t know how to redeem the coupons either. So I guess I should disregard the $7.50 coupons and just pay full price? After an hour shopping and going through the app searching for coupons, a waste of time as I left without any purchases.
Your 3 letter competitor across street has offers and are easy to use. I was so excited for the Walgreens app. Very disappointing when you fail to train your staff on your products and your services.
They don’t want your money 2/5
By firemedic1434
Seriously….enter payment information, repeatedly, at check, only to re-land at the same starting point in the cart.
If any company bemoans WHY Amazon gets all the business, it’s because they don’t cheap out on their platform functionality. They close the loop so you can view, search, find, and BUY. Walgreens seems to think an underpaid overworked checkout person will appear in my home to complete the transaction.
Waste of time and bandwidth.
Employee Service 5/5
By windy532
Having had a death in the family, I was in need of photo services. I want to take the time to applaud your employee, Ari, who was, by far, very professional, patient and helpful in my time of turmoil, even while training another employee and working the floor. My “hat’s off” to this industrious young Woman. Thank You!
Photo coupons 1/5
By ehf0472
It seems the photo coupons can never be applied. Very frustrating.
Delayed picked up and cancellation. 3/5
By Whtuthnk
Works mostly but cancellation of Rx is mostly ignored and takes days to get it off after having confirming the cancellation in person. Get “picked up” Rx notifications a couple of hours after it occurred. Not real time notifications nor cancellations.
Forcing a Payment Method? 1/5
By Hedgehog182
I cannot seem to use my loyalty number at the register anymore with the app. It wants me to add a payment method. Sorry, NO ONE gets my card for their files! I’ll keep trying but it looks like you cannot display your loyalty barcode unless you surrender a credit card number. Bad idea!
last update is awful 1/5
By beyondmental
you really screwed everything up with the last update. could fill out all information needed no problem for drive-thru covid test.
now unable to see and fill out needed information for drive-thru covid test, and now there is a stupid banner at bottom of the screen that blocks the "continue" buttons and even the "submit" button.
now making it impossible to "submit" an request form to be able to schedule a
drive-thru covid test.
great job walgreens at once again screwing up a perfectly good an functioning app, with your stupid unneeded "updates".
fix this and remove the stupid banner at the bottom of the app, so can fill out and "submit" a scheduled time for a drive-thru covid test.
Exceptional app 2/5
By Ryan 12894
It's a great app, but I want the ability to add my rewards card to my Apple wallet back. Quit forcing people to use the app in-store. It's quicker to put my phone or apple watch up to the keypad to enter the rewards than is to have to find the app at checkout. Please bring that option back.
Terrible 1/5
By noo12367899
Terrible app it’s worthless if I could give 0 stars I would
Frustration 2/5
By feality
The Walgreens app is time consuming and outdated. Today I spent over 30 minutes checking prescriptions. I had to request three text messages to go to the next level on the site. If the app was updated with eye, finger, and:or face recognition , no passwords needed it would have earned 5 stars.
Gift card 2/5
By kakxkn78393
Why Walgreens gift card is not accepted as a payment when checking out.
Glitchiest app I’ve ever used 1/5
By bethcolleran
This app is the least reliable, most glitchy app I have ever relied upon. It’s concerning that this app is supposed to serve such an important purpose: your health. Getting prescriptions filled in a timely manner, getting requests faxed to the PROPER provider are just too complicated for this app and the underpaid staff. Something so important shouldn’t be so woefully underfunded. And we all know Walgreens has plenty of money. The Walgreen family should be ashamed of their product but they’re not- because why care when you’re filthy rich?
Shingles vaccine appt @sylvan and coffee rd location 1/5
By Emjay Dessert
I want to make an appt for this vaccination
Unreliable 3/5
By Lnd456789
Doesn’t work right half the time
Worst ever 1/5
By misicismymuse
This app will order and cancel prescriptions
On a whim. So much for accuracy. This week order a med I did not need. Said an early refill was requested. Not by me. Then cancelled it a few days later. I reordered 2 meds and the request just disappeared. Unfortunately this is my insurance co. preferred pharmacy.
Pharmacy 1/5
By cjisok1
Ordering refills via the app never works. The system tells me my prescription will be available at a certain time and when I get there they don’t even have record of my refill order. Worst service ever.
When I get there in top of it all the customer service rep tells me to call it in instead of using the app.
If I could give this app a zero star I would.
App is inaccurate for prescriptions 1/5
By mhlv1
Please FIX THE APP!! It is so inaccurate and a piece of junk. I ordered two prescriptions yesterday and called today to check on them. They say there was no record of the order (despite the app clearly showing them ordered). These meds need to be ordered from central fill (which I also absolutely HATE!!!) and since they didn’t order them yesterday, we have now missed the deadline to order and won’t come until next week. Plus one of the prescriptions they told me had zero refills despite the app clearly showing four refills. I would have asked them to contact the doctor sooner for refills if I had any idea the app showed the WRONG number of refills. Plus yesterday I got a notice on a different medication that the refills had been denied by the doctor but called the Walgreens store who said that yes, the prescription had already been received the day before and already was ordered and in. So yet ANOTHER mistake by the app. That’s 3 mistakes in 24 hours if you are counting, which I am. The employee told me not to use the app because it didn’t work, which I have clearly figured out by now.
Wallet Intergration 1/5
By Stellarspace
Having to type in your phone number or tell the cashier your phone number every time you make a purchase is ridiculous. I have the Apple Card, and I believe I’d only get 3% back if I use it with Apple Pay, so I can’t use the wallet in the app.
Promo code 1/5
By San Juan Tx
App photo promo code was not being applied after several attempts to use. I’m gonna ask to see if it can be applied at store when I pick up. Wish me luck
No customer complaint system 1/5
By T20517
I picked up 2 blood pressure meds & have been awaiting my dr to contact Walgreens about a controlled substance. Within the following 5 days, Walgreens notified me multi times that I had 3, 2 & then 1 additional prescriptions to pick up. They have exclusively been the exact same BP meds that I already had filled (one being a 7 day supply of the same 30 day unnecessary refil). Each time I have been on hold for lengthy periods, just to ensure they stop trying to fill Rx, just filled. Oddly, their system has put those BP meds on auto-refill twice, in only days after they were filled. And there IS NO MEANS OF WRITING ANY FORMAL COMPLAINT nor correcting the situation.
Digital coupons 1/5
By LJHAWKJR
Not a happy camper.
I had over 20 dollars in digital coupons that were not applied at checkout. Makes me want to never shop there again.
Misleading 3/5
By Kauaigrown808
I have been shopping on this appt for a while. Due to we don’t have a Walgreens where I live. They always offer free shipping after $35. But I have been noticing that I have to spend way above that to get the free shipping. Just like a order I did today. Final total $120 and Change then looked at my shipping $57.00. What is going on
Promo doesn’t work 1/5
By Laurenbutler01
The whole reason I chose to use the app was for the 20% off then it errored and wouldn’t apply. Can’t tell them in store “that has to be done in the app”… seems shady.
NO Apple Wallet integration! 1/5
By sustainable grooves
This is a non-starter for me.
Garbage 1/5
By Linzberry
This app is absolute garbage. It’s just error message after error message. It’s a 50/50 shot every day whether it will work and normally it does not work. You guys need to get it together and create an app that actually works. I am a cancer patient going through chemo. I need access to my medications and I’m about to switch all my medications to a pharmacy that has a working app.
Covid Booster Appt 1/5
By fuitrcttjdtuybhtuug
Had an 11am appointment. Filled out all forms online. Got there and had to fill out forms again, but they didn’t have the forms. Waited for forms but never got called. Stood in line again because they never called as they said they would. Promised five more minutes. After 10 minutes got in line again. Promised 5 minutes again. I was there almost an hour with an appointment. Worst customer service ever!!!😡🤕😫
Walgreens doesn’t guarantee inventory after ordering 1/5
By cool buyer 123
I keep getting email promotions about Walgreens. When you them to pickup at store and go to store to pickup half the time item is not in order ready to pickup since it in not in store inventory even though Walgreens website accepts the order and processed the payment. This is absolutely lousy shopping experience. Walgreens should fix this.
Again happened 3rd time. Very bad customer service as well
The worst 1/5
By nock name 12
Can’t delete pictures from the app. Frustrating. Waste of time
Ruined photo printing 1/5
By Vanny3857
It used to be so easy to choose photos from your phone to print out on the app and pick up in store. They somehow made it so difficult.
They keep the pictures you have already printed out somehow still chosen? It doesn’t make any sense! Can’t pick new pictures to print out. It’s so odd and confusing Extremely frustrating as well.
Refill prescriptions is unreliable. 1/5
By pergriner
The refill prescriptions code is useless. It will send you an email stating that your order is pending on a certain date but never fulfill it. I called the pharmacy and they said my medicine has 0 refills. However I set this to auto refill! This can give you the expectation that the pharmacy will contact the doctor’s office but that doesn’t happen. You will run out of medication and won’t be notified by anyone.
Problems with app are never fixed 1/5
By allielikesjazz
I’ve been using this app on and off for the past few years. When it works, it’s fantastic but it only does so half the time. The other half, I can’t get digital coupons to apply to all (or any) of my items, prescriptions don’t go through to my local store or don’t update me when they are complete, and mail-order prescriptions sit “in-process” for over a week before they’re actually accepted. Forget about trying to fill a prescription via the app when you’re out of your home state—apparently, Walgreen’s pharmacy computer systems don’t communicate with each other across state lines.
Broken useless app 1/5
By foresstfirre
Cannot add items to cart for store pick up. Apple Pay checkout doesn’t work either.
Hard to use for COVID appointments 2/5
By Dlo2zen
Really bad UI for making COVID appointments, particularly when acknowledging disclosures. Really, really bad. Also, too many limitations on updating user profile and children info. App needs work.
poorly made app 1/5
By Hannah33:):)):):)::)
the app rarely works properly and same with the website
No discount 1/5
By Beeco i love
The app does not accept the code Printgrad for 50% of prints and enlargements
Disappointed 1/5
By Cindy-Roman
Sad to said but Walgreens are a disaster! Even the app yo can’t chat with a pharmacist!
Disappointing and frustrating App 1/5
By ro kette
Every order placed on this Walgreen’s App, does not go further than steps 1 and 2, entering the order and payment information, and then proceed to step 3, order review, which then would proceed to order submission.
Customer service has advised app has had problems and use Walgreens.com to place order rather than the app. The corporation is aware of the problem and is “working on it” apparently for a significant length of time.
Madison in the pharmacy at store 6091- rude and argumentative 1/5
By Customer6091
Madison is very rude and she needs to work on her customer service. When advised that she needs to work on her customer service she proceeded to argue with me. Chris nor Tito would have given that type of service. I frequent this location far too much to put up with this type of attitude, she will not make it long in this industry with it. Chris and Tito are very kind and the are outstanding when it comes to customer service, Madison should take some pointers from either of them because her attitude needs work.
Payment 1/5
By Vivek Vanwari
To pay through the app is a terrible experience. It took several tries to redeem. In this day and age, Walgreens can learn from so many other companies that make it super easy to pay through their app.
Walgreens would like to send you notifications 1/5
By mjm.00
“Walgreens would like to send you notifications”
Photo app 1/5
By easybreezyahopping
Worst app for loading pictures
Does not show store stock at all 2/5
By richardinMaine
Worthless app if you want to find out if your local Walgreens store has a particular item in stock. Forget the app, just call the store to find out what they have. The search engine used in the app is also worthless. I wanted some oxygen boost cans so I typed oxygen in the search box—only oxygen cylinder holding racks appears. I tried Oxygen Boost and nothing showed in search. I went to the local Walmart and there was an entire display filled with Oxygen Boost.
Equipment Malfunction 1/5
By Glo4327
At Walgreens #16138, they are always saying “our equipment crashed and we are unable to do this/that. Can’t make updates to prescriptions, can’t issue coupon credit, can’t use credit card…..Can you come back.”
The Pharmacy never answers the telephone when requesting to speak to pharmacy, the phone transfers to the Pharmacy, rings several times and drops.
Takes several days for stocked prescriptions to come in even though they already sends you an alert for refills. Dexcom G6 is widely prescribed so what is the problem.
Guess I will transfer my prescriptions to another Walgreen store and see what happens then.
Last update 52.0 doesn’t allow login 1/5
By markn6262
Tap the sign in does nothing.
Removed Apple Wallet integration? 1/5
By Lynoxian
Not sure why integration was removed, but this made things so much more of a hassle. I almost don’t want to use myWalgreens anymore.
UX needs significant improvements 2/5
By zethuz
Some of the commonly used features like order status (in case of pickup orders) are buried deep inside multiple menus requiring multiple clicks . These should be shown on the home page to save time.
Lots of advertisements- not very good at managing prescriptions. 1/5
By whereisyourITdept?
The title pretty much says it all. I'm 30 minutes away , one way, from the closest Walgreens. I have no problem with my local brick and mortar store. The store is great. The app is not great. It will tell me when my prescriptions have been filled and are ready for pick up. I make the drive to the store and many times they say they never were notified of my refill order and there is none ready for pick up. Happened again today. Probably the 5th or 6th time this year. The app is not dependable. I finally deleted the app. Frankly, it is one of the worse apps I've ever downloaded. A good app does what you need. A bad app doesn't do what you need. The Walgreens App is worse than a bad app. It makes you think you're renewing prescriptions when it actually does not. It's especially frustrating when you drive long distance to get to the store, and then have to sit inside while the pharmacy crew scrambles to fill the prescription.
