Marty 1/5
By Joycemarty
I read this in another review and it works on Apple products. Open settings search for Walgreens and turn on allow cross-website tracking. This solves problem of not being able to track healthy choices. Pass it on.
Absolute waste of time 1/5
By pcdokk work MAC
Don’t even bother or does not work, never had worked and will never work. Absolute garbage.
Photo Functionality Terrible 1/5
By atsea21
Downloaded the app to make a same day photo book. After spending 45 minutes on it, sending it to my nearest store, and receiving a confirmation...nothing happened. I called the store to see if it was ready and they said “the order was stuck in processing” but they had no idea why it wouldn’t go through. They then cancelled the order, which means all the work I put in was lost. When I called the customer service number, they told me to maybe call each store individually to see if they could take my order, but even so, it may not “go through” because the printer may be down or they simply may not have materials to make a photo book. (WHAT?) useless app - the in store experience cannot match what is promised on the app.
Very user friendly 5/5
By geminiqueen9109
Loving this app very easy to use.
Restore Walgreens card to Apple wallet & A couple of other post app re-design observations 2/5
By Randy MM
I’ve been mixed on a number of the updates to the app recently.
Not my primary item for this review/comment today but, one of the other items since I’m writing this is; you no longer see prescription refill quantities on the main prescription list screen, now you have to go into each item to see whether a given RX has a refill or not. In the previous incarnation of the app the UI had refill quantity count(s) on the main listing screen. I def think that should be restored, as it adds a number of absolutely unnecessary, now required steps, and the layout of this new UI, in order to determine whether or not a given RX has a refill, then you still have the required steps to initiate the process. So steps were added requiring more screen interaction and page changing.
I also think there should be an option to go back to the previous list view, the current bubble view wastes a lot of screen real estate forcing you to have to load yet more pages & receive less data that seems counterintuitive to me tonight at least have a list option it would be nice to have more data on the screen vs more screens to have to shuffle through, to see historical RX information.
I like the way that used to be before that was changed.
Now, the main reason I’m writing this feedback; a recent update to the app, since it’s a larger overhaul within the last year, has removed the Walgreens card from the Apple wallet both on my iPhone as well as Apple Watch.
I absolutely used that extensively & I do not want to have to dig around inside the app to bring up the in app barcode. Equally during Covid, we actually might have preference to not use the keypad, so adding your rewards account to the transaction could be contactless which of course it already was. This function has been redacted in one of the more recent updates, why was this removed?? It does seem counterintuitive to remove a contactless option during a pandemic, but just from a pure functionality perspective, I like being able to quickly open my phone double click the button on the side have the Apple wallet pull up and then select the pass I want then, on I go.
Now we either have to enter our phone number associated with your account on the keypad, or dig around inside the app to find the now obscured barcode. This change seems unintuitive and not well thought through.
I’ve been using the redesigned app since it’s re-design, much of it I do like. Also, I do not use the photo function which I see other reviews are stating issues about, so I cannot speak to that. But from a practical day-to-day standpoint I would love to see these features reincorporated into this new design.
When enough of the small things that really do make the app usable, start to become removed, it truly makes me not want to use it at all.
RMM
Get back the old app 1/5
By untakennivkname
The old app was not great but at least worked.
New app is very slow, freezes and clipped coupons rarely work at the store ( like a lottery ) some work some dont. There are lots of bugs in the app. Coupon system is complicated . The product constantly shoe not evadable at store or shipping but when you place to the card it shows pick up option.
The wallet is another topic. Why Walgreens ? Why are you not allowing the mywalgreens card to be downloaded to the wallet . Why cannot i scan my reward card contactless and why i have to attach additional payment info . Whats wrong with the applepay or if I want to pay by cash?
Ohh in addition chalanees stopped working on 3 rd week .
Please fix it !
Walgreen photos 5/5
By carmenrivarola
Awesome help
Not setup to check in for curbside 1/5
By go to walmart
You have check a multitude of places to “clip coupons”. The app shows your store having an item but when you select to add it may not be available.
Walgreens should be ashamed to offer this app 1/5
By KimmieInIN
Sooooo many problems. Items not marked as FSA when they should be so I can’t use my FSA account to pay for them. App doesn’t pull up my payment methods even though they are entered in wallet. Why the heck are items not available in store and not available to ship even shown? App doesn’t resolve correctly in my iPad so fields are cut off. I just want to scream and if I can find the customer service number I probably will.
A job well done 5/5
By Jerryvegas
The person name Tonya in the photo department helped me a great deal. She was a true professional.
Searching for the search button? 1/5
By MizSoozie
Can I PLEASE get the previous app back?? It was a simple and intuitive interface.
This is the worst update of an excellent app I’ve ever seen. I see a lot of reviews from people who take “several” medications.
Well I take about 20– no one tested it on someone like me. I can’t figure out which prescription was most recent—or when it was prescribed? I just refilled a bunch of meds— but I can’t search for info on which med I just ordered to make sure I didn’t double order or miss one I needed.
On top of that when I order a refill just as I am trying to select the refill now button a pop-up appears offering autopay and it appears in front of the “refill now”button. And if you swipe that out of the way the refill page you were on goes away too.
If you are on the app to refill ‘scripts— you can click on prescription history or manage auto refills. The selection option to refill prescriptions is gone. So you must wade through your history which isn’t organized in any logical order.
Finally there is the puzzling missing search button. You get what they show you.
”Sigh”
Easy to use - thank you for helping capture our family memories 5/5
By chabtawaree
Easy to use
Photo app assurance 5/5
By pepe chevo
Tree very helpful and patient showing me how to use the app for photos! Thank you!
Photo Ordering 5/5
By Zookakazoo
I initially tried to order nine photos online from a different store. Their website was horrendous. I spent over an hour trying to accomplish my task and finally just got so fed up and decided to try Walgreen out. Literally, I spent five minutes to place my order. It was seamless, smooth, and wonderful! Walgreens is my absolute go to from now on!
Reviewing and cropping photos 1/5
By Windci11
Every time I take the time to crop photos, as the photos upload at the very end, it just exits out automatically and I lose all my hard work. I have just had to order as is.
Service 5/5
By Rebecca Zimmer
It is so convenient to use online photo app saves so much time happy with the service
Waste of time. Never have items in stock 1/5
By chflsh
Waste of time always
Placed an order at 5 different Walgreens with each store stating having 8-10 in stock.
Each time it was confirmed then cancelled because they couldn’t fulfill the order
Why is it so consistently inept?
Vitality / fitness goals no longer work 1/5
By lfrtjvsfj
Unable to register through ‘Vitality’ - the pop up window when I try to choose my weekly fitness challenges- to continue earning ‘balance rewards’/Walgreens cash.
Walgreen’s 5/5
By Jedziel
Excelente servicio Encantado con los Empleados de ese Walgreen’s plaza Canovana
Photo help 5/5
By Revamir
Associate was amazing!
GAS 5/5
By GAS💚
Love how easy and quickly I can get my photos ordered off my phone. Keep up the good work Walgreens!
Virus shot 5/5
By goff -ball
I want a virus shot. I am 79 years old. My
shot record for the last 10 years is at Walgreens.
I always enjoy this Walgreens app. It’s so convenient and fun to use. 5/5
By relaxeolivia
I always enjoy this Walgreens app. It’s so convenient and fun.
This is great and staff always friendly!
Irene K 5/5
By Mom ijk
I am an older person and they were so helpful by helping me to set up the Walgreen’s App and taught me how to order pictures. I am and have always been very happy with the service I get here at this Walgreen’s.
Easy 5/5
By tlcm.
Easy app
Love it! 5/5
By bridgie-a-lidgie
It is 100% easier to order pictures then to order them on the computer a lot faster and simpler
Piece of crap appFor the photos. Half the time it doesn’t let you enter the coupon code 1/5
By S K C H
I hate this app for photos. Major improvement needed
Reprints 5/5
By msuetos
Easy and quick online orders
Job well done 5/5
By Lucky Nana in Texas
My customer rep was Scott. He was able to recognize the struggle I was having to use the app I had chosen which was not the web site. We got it plugged in & it worked much easier. Then he was concerned enough about the one print I could not get to make that perfect print. He mastered it showing how to tweak it snd I was very pleased with the results. I appreciate the time and diligence Scott demonstrated to give me the results I desired. He gets my respect for job well done in store 9104! Thank you sir!
Photo 2/5
By Addy/mar
This is about the 6th time I’ve tried to upload my photos. Take the time to crop them edit etc. suppose to be submitting then everything disappears. Website not working AGAIN
Prescription status 1/5
By iamtherepoman
Does not show prescription status, ie available for pickup, unavailable or back order. Must use website to get true status which renders the app useless for prescriptions.
Can’t view active refills 2/5
By G4m3_0v3r
The most important part for me is viewing rx status so I know when prescriptions are ready and all it ever says is failed to load rx status
Frustrating 1/5
By Ms Madie
I have tried to use my iPad to order pictures and the App dropped me out at least 6 times, I then used my iPhone to order pictures and that worked. It would be nice if the App allowed you to save and add to your order. I don’t know why the app didn’t work with my iPad but it was very frustrating
Great help 5/5
By Fredopium
Best most patient employe I’ve ever worked with.
App crashed twice 2/5
By First time Walgreens app user
The app is convenient when it works but crashed twice before I was able to send my photos over. And even while writing my review, the font is not showing up so I’m not able to see what I type. Some effort needs to be put into fixing it. :(
Update your website for product availability 2/5
By Sungod21
Why have customers shop on your website for items that is not available once the their orders has been placed and the item is not available when the customers goes to the store to pick up the item. It’s a wasting your customers time.
My Fave App 5/5
By Jojojoppp
This is the most convenient way to get photos. I use it for art. So easy. Thanks!
Uploading photos 2/5
By LBG21
Very very slow and on iPad even worst! Spent 2 hrs just trying to upload 40 pics to print and to add discount.
Photos 5/5
By Barbie Business
Walgreens photo center make it convenient and fast to receive my photos
Trash 1/5
By steventyler235
Your app needs repaired big time on the photo upload.
Weird Glitches 2/5
By Stacybug!
With the most recent update, coupons no longer show up when looking at a product. It says coupons aren’t currently available ALL THE TIME. The majority of things I was doing pick up orders for now say “not sold in stores” so I walk in the store and there they are. I loved this app but the update has unfortunately ruined a lot of things for me that I used the most.
Photo app 3/5
By halfphoto
Not easy to use. Difficult to select photos and upload not a fan
Clunky. Can’t save a project easily 1/5
By unvcpo
Hard to save a project or order. Can’t go find a promo code without canceling order to do so
Good processing 5/5
By MPMalachi
Love ordering and getting discounts
Photo only-Molasses 5/5
By Visualg
The app keeps looking better and has better UX, but the photo side of it still is lacking.
Awesome 5/5
By yodog12345
Photo app and service is always awesome
Shopping experience could be better 3/5
By CaliRya
The app overall seems nice. Although the shopping experience on the iPad app could be better. When searching, I didn’t see any filters, to select brands for example. It felt like a mini website within the app, which wasn’t totally integrated. Oddly, at check-out I didn’t see an option to use Apple Pay. So I went to the website in Safari and used Apple Pay to check-out.
Great customer service 5/5
By kikia7173
I am out of town from California I came into the Walgreens in Tulsa Oklahoma I met David Peterson who helped meet out tremendously.
I really appreciation Dave for all his help he actually give me individual attention I was very stressed out and having these pictures is very important to me Dave Peterson is an asset to your company
Photo processing 4/5
By balletboots
Photo service was excellent. The store clerk was knowledgeable and agreeable. I will have my photos developed there again.
