Neat idea but items get substituted 3/5
By Sibyl ann
Yes it would be great to just pull up and get the items you ordered. Every single time they have this huge tag saying they substituted something. This should not happen just saying ..
Great but could be better 3/5
By jm lucy
I would like the option to have my items bagged or not. And how you want your lunch meat sliced. I don’t get some items because I can make a request.
Lilana did a great job and was very helpful and nice
Wonderful service. 5/5
By Jody Moebius
Keisha was wonderful as always. She’s smiling while putting groceries in my car. What an incredible team member. This service couldn’t come at a better time. My parents have had challenges grocery shopping. By clicking and picking up - it’s been a huge time saver for me to help them get groceries to their home. Thanks for this opportunity.
Very happy 5/5
I really like on line grocery shopping. Lately I’ve been able to order and pickup on the same day, which is nice. Just one problem I’ve been having, I wasn’t able to load my TC code to the savings catcher. This is the second time it’s happened. Not sure what the problem is.
Terrible location data 1/5
I live close to two different Walmart stores with the grocery pick up service but the app (and the website) do not show those stores as options for me to “make my pick up location” which is keeping me from being a grocery customer. I recently moved and am trying to establish a routine for grocery shopping in my new neighborhood but because of this bug Walmart is losing my business. I’m very disappointed.
Love it! 5/5
So convenient! Friendly staff. Best thing ever invented!
Everything out of stock... or is it? 1/5
Everything I select is apparently out of stock with no substitutes. I find it hard to believe Walmart is out of stock on green bell peppers and garlic cloves. So frustrating this app blows
What is going on with the app? 1/5
By alia reana
Everything is going in and of stock literally every minute right now. Fix it!
Love this app, but it still has some kind to work out. For example, if you don’t check in the first time you open the app when it’s time to check in, that button disappears.
Don’t do it. 1/5
By Black Dusk
I manage a family of 5. Grocery shopping is a pain and I always have to spend $300-400 a week on food alone (3 boys and a husband, 4 lunches per day plus dinners). It always takes me almost 3 hours to shop. So I welcomed the app today. Embraced it as a tired mom would do. I meticulously planned each meal for the week and added those items to my cart in addition to lunches and other needed items (total of 102 items in my cart). I needed those groceries today but instead of letting me reserve, I had to pick a time for tomorrow. Fast forward 12 hours only to get an email stating my entire order (of $425 might I add) was cancelled because my order was flagged as potential fraud. Really? This is a great first impression for someone who’s never shopped for groceries online before. Now I understand why I never did it beforehand. It’s bull crap. I could’ve have done it all myself today rather than waiting to find out my order is cancelled. I am livid at the situation. I’m uninstalling the app immediately and I’ll keep my business with win Dixie
Wonderful service 5/5
I always love when people are courteous and friendly. Mike loaded my groceries, was extremely friendly and courteous and smiled the whole time. Because he was so friendly I will recommend this store to everyone. Thank you Mike for making my day
Never again using this app. 1/5
For the first time I try this app, because I work to much and I don’t have the time to go to the store, I download the Walmart grocery app, I spend like an hour choosing food and stuff, I put the date and time so when I was ready to pick up the food, they cancelled my order. Because I spend to much money $250. They think is was fraud, but they take my money right way from my account when I buy in the app.
I cancelled everything, So waiting for Walmart give me my money back 😡
NEVER AGAIN USING THIS WALMART GROCERY APP.
Mess orders up! 1/5
By Mr. B Daniels
Always missing items that don’t tell me about or don’t substitute for something else! Will try HEB for now on
Too inconsistent 1/5
We scheduled an order like we always do at least once a week. Our confirmation showed the correct store yet it was placed to a store 22 minutes away from me with a different name. This app is horrible!
App has lots of bugs 2/5
By Nick Namt
The pick-up service is awesome, but the app has so many bugs that it’s a struggle to creat a list.
Needs improvement 2/5
I love the Walmart grocery pickup service and the app always works great for me. However when I type in my receipt info into the savings catcher service my receipt always disappears. When I try to type in the info again it says that the receipt already exists. It’s a little frustrating that I’m missing out on extra savings because savings catcher doesn’t work with these digital pick up receipts. Also I use a lot of digital coupons when I go grocery shopping, but because we don’t receive a paper receipt I can’t redeem them. Those are extra savings I’m missing out on as well. Please fix this issue Walmart!
Favorites section needs work. Buggy. 2/5
Favorited items don’t always populate into the Favorites section of the app. Sometimes the tab displays 34 favorites, other days it will display 68, and on good days it will display all 100-something of my favorites. The Favorites feature is vital to my shopping efficiently, and it would be great if they weren’t randomly hidden. Would also be great if there were no cap on the amount of favorites a user can have.
Major setback 2/5
I loved getting my groceries thru pickup. Except I just figured out that you don’t automatically save my receipt for my savings catcher. Seems like that should be a given. I have to copy the tc number and then put it in to the other Walmart app. Really!? Dang.
Good service! 5/5
By Dr T58
This AM Tammy gave prompt courteous attention and speedily reviewed my order to confirm details, had me loaded and ready to go in a jiffy. Thanks!!
Fix the check in system 3/5
By IDK, Joan
As the title states above. I checked in and was not acknowledged until I had to call the number. Was waiting for over an hour, too.
App is crashing 3/5
The app is crashing with the new 4/2018 update. And there still is no way to attach a note to an item for the store to see so they can get the right items. The grocery service is spectacular but the app still needs some work.
Awesome service 5/5
By New Mother 2018
Just had a baby, don’t have the time to grocery shop like I use to, this service is a god send, love it!!!
Awesome! Suggestion... 4/5
I love this app but find it difficult to get a thorough shopping ‘trip’ (ie all items I need) as compared to when I walk through the store. I feel like if I could “see” the aisles of products I would get a more compete experience...like a 360 virtual option of each isle for my preferred WalMart store location. Otherwise all those items I normally get with walking by and thinking “oh I need that” I’m missing out on. Plus all the items I would purchase just by seeing them for the first time in store and trying them out...I don’t get that with this experience. I’m sure you guys will find a way to concur this hurdle as well 👍🏼
Great concept, lacking in real results 3/5
You think it’s great, you can pick out just what you want and it’s ready for you. Except, maybe not. No way to check in on the app like you’re supposed to. Even if you know perfectly well something is in stock in the store, the employee may not know where to look or maybe is just too lazy. Can be a time saver but can also just be super disappointing.
Bad update!!! No option to let the store know you are ready for pick up!!!!! Please fix it 1/5
Awesome app 5/5
Customers love it when we are waiting outside with their order
Love this service! Please add one thing to the app though 4/5
I absolutely love how easy Walmart grocery pick up is! It’s super convenient, and free! It makes my life as a busy mom with a special needs child easier for sure. No more taking my kid the store and having the meltdowns and stares. Plus, it saves so much time! I love the scan feature on the app to easily add something we’re running low on right to my cart. My one complaint is there is no where to add comments to my order, or when ordering sliced meat from the deli to say how I’d like it sliced. I’m really picky about my deli meat and would love this feature added. For now, I’ve called the store and asked them to add a note, which is great, but I really think a quick drop down with the deli meats or a comments section would make it so much better!
Broken favorites 2/5
Some of the items I have tagged as favorites don’t show up in my favorites list. It used to work but hasn’t for the past few weeks.
Great service!!! 5/5
So I tried the Walmart Grocery pickup service today and it was such a time saver for me!
There is an app you can download and make all of your selections, choose your pickup date & time then pay. You have a window of time that If you need to add to your list, you can. They will give you the cut off time when you check out. You will get an email when your order is ready and you let them know you’re on the way. Once you get there they load your car, you sign and you’re on your way home!
I REALLY don’t feel like going to the store after working all day and driving an hour home, so this is perfect for me! You should try it if you haven’t already. Idk maybe I’m the only one who didn’t know about it. 😉
Horrible Experience 1/5
Multiple attempts to pickup has resulted in hour long waits and unauthorized attempts to substitute items. Today a Wal-Mart employee called me and told me “something was wrong with their system” so they had to make me wait a couple of hours past my scheduled time or cancel. I obviously cancelled. I guess WM really can’t keep up with Amazon after all. Suits me right I guess. They showed no compassion toward small business owners. No someone bigger and better than them is giving them a taste of their own medicine.
Grocery pick up 5/5
This is a wonderful service. Sam was so helpful in loading my car with the groceries that I purchased for pick up. I will plan on using this service often.
Great when it works 3/5
By Sue in AX
Great when it works. Terrible when it doesn’t. Averages out to a 3.
They need significantly better controls to keep the app working right.
I used this app for the first time today and will never use it again. I ordered 6 bags of dog food. They came out with 2 and said they didn’t have anymore in stock. I would receive a refund in 3-5 Days!!! Are you serious? I went inside to check...they were right there!!! I’ve now spent 450 dollars on dog food! Never again. They don’t tell you if it isn’t in stock. You spend money, don’t get what you ordered, and then wait days for a refund.
Needs to work on glitches. 3/5
I really loved the app in the beginning until the glitches began. It keeps deleting items from my favorites list. Also the prices keep changing on certain items which causes me to close out the app numerous times before things go back to normal. If it weren’t for those particular issues I would definitely have given it 5 stars.
Do not use this app 1/5
By sarah fair
I have only had one successful order. I have tried to order 3 additional times and every single time it’s been flagged as fraud... I spent $188 the first order and $172 the next order. I have called my bank, called the 1800 number and I’m told “unfortunately it’s automated and there’s nothing we can do to process your order, you’ll have to repurchase it”. Well I’ve TRIED. We are a gluten-free family of EIGHT and this is incredible to keep my budget for everything for my household for $600 a month! Walmart has PERMANENTLY lost our business for their stunts!
2 Thumbs way WAY up for this!!! 5/5
As a mom of 3 kiddos- ages 4,2, newborn- this is a huge lifesaver not to mention time saver! Everything was so easy from ordering to pickup! I will be highly recommending this to everyone and shouting from the rooftops on how easy it is and how friendly the employees are! Thank you from my family!!!
Love it 5/5
So far am loving this! It saves me money bc I only get what I came for!
No $10 off $50 order 1/5
They said a promo code had to be applied. App description doesn’t have it. Rip off.
Savings catcher 3/5
By savings pro
It’s a great time saver but you should still be able to scan in your receipt in savings catcher.
Not quite right 4/5
For the most part I love the app and the whole online grocery concept. I have found that there is a problem with items saying not in stock but I could walk into the store and see the item on the shelf. I have scanned the item in the store and it says out of stock. Example: pillsbury oatmeal raisin cookie dough. Other items the barcode may have changed or something and it adds it to my favorites but now I have the same item showing out of stock and available, a example item is 80/20 hamburger meat in 1lb and the larger 5lb. Still some items never are in stock and should let you know if no longer available. Produce needs to let you state what size item you would like for example loose onions. I ordered 2 and got 2 huge onions weighing over a 1.5 each like the size of a girls softball. Not what I was expecting! Would like to be able to see “sales” or “roll back” items and “new” items on the home page. Would love it if a barcode shows for each order completed to assist associates with returns and/or exchanges, More than once I have had to take back items that were the wrong items and the associates haven’t a clue as how to handle this without a paper receipt not to mention the whole ordeal of waiting in line to be told to go get the correct item only to come back and be told to wait in the line again which is now 10 deep to make an exchange! You should be able to make an exchange thru the online pickup area. The app it self during checkout should stop you and ask if substitution are ok instead of defaulting to allow them. I also find it annoying that “I” have to remember to check the box for text messages when order is ready and you can not log back in and change it if you miss it during the check out process. Hopefully developers & Walmart can make a few changes and make this app better.
Items missing from original cart 3/5
I’m loving the service as a whole, but there is a major issue between the app cart and what the store is receiving as my order. When I got home today, I realized at least three of the items I ordered (important things that I know for a fact I did not forget to buy) were not in my bags. I got mad and pulled up my receipt through the app and they aren’t listed as even being part of my order now. My cart was also $20+ dollars less than what it was supposed to be. I had two items that were unavailable in store, so that accounts for part of the discrepancy, but what happened to my other items?! This is the second time this has happened to me in two weeks.
Checking in problems 2/5
By peri twinkle
When I get the email and click on the check in button instead of taking me to the app which I have installed and use to order the groceries, it takes me to the Apple store. Please fix this. Thank you.
A Godsend for the disabled 5/5
I used the pickup service several times and was happy. Then I became disabled and walking around in the store would be really hard. So now I think it’s a Godsend! I’ve used the service about 8 times, and it has always been quick, friendly, and easy. I highly recommend it!
Poor store execution 2/5
One bag per item, waited inside by area indicated-(walking) have to walk to car area anyway. Store employee didn’t see “I’m walking” data. With finding items, ordering , then pickup, Took more time than my trip would take overall- amazon prime now is easier for me.
I love it!! 5/5
I love the app is very easy to use and i do recommend it to my family who lives in santa fe nm but sadly they don’t have this service there yet. But i think they will be very happy to use it. Also i saved money by shopping that way since i get only what i need!
APP CONS 2/5
By CVS Loyal Customer
TC# should automatically be added to Savings Catcher because you cannot scan a receipt. So far I've tried over and over to COPY and PASTE TC# from Grocery App into Walmart online App where Savings Catcher is located. If anyone has tips on how to do this please let me know. Also, I think you should be able to go to your orders and re-order a certain item that you want to put on your next list or future list. Lastly, during my last shopping trip the associates packed the back of my car too much when I told them they could put some groceries in the backseat the result was 2 gallons of tea fell out when I open the hatch and busted.