App needs work 3/5
1. PICK UP TIME:
There should be a bigger window for pickup. Often the order isn’t ready when you plan to go to the store. A larger window gives customers more flex shopping time. Who can pinpoint exact time????
2. PICKUP TIME UPDATE:
Provide ability to update. If I’m running late it helps to communicate with the store. Traffic, accidents, delays are all factors in our lives. Communicating delays with the store is helpful and less stressful for all.
3. CANCEL / CHECK-IN:
There is no ability to either Check-In for Hawaii stores or to Cancel your order. Have you ever tried to call a store in Hawaii? Tried communicating a delay or need to cancel an order? An app should provide shoppers with all the tools needed to communicate on an order from start of an order to confirmation of pickup.
Tire service s in Lorain Ohio 1/5
So I want there. To get a tire. Cause I have a flat.
And they turned me away what even looked at my car. Oh they were no other calls barrier but he was doing on by taking temperatures
Problematic App 3/5
By Jasmyn Kelley
I use this app often to order groceries. Unfortunately there’s always something wrong with it, today it’s not letting me add favorites anymore. I’m sure there’ll be another issue in a week.
Cant do partial ebt pickup order 1/5
Grocery Delivery 3/5
I really like Walmart+ when they get it right. If you live in an apartment where the buildings all look similar you might not get your groceries though because DoorDash has a tendency to not open the app and see exactly what unit number you’re in, or else they leave the groceries in a common hallway/entryway and expect you to go hunting for your groceries. This is more a DoorDash problem though. The items in my orders are usually right.
I’m disappointed that one of the updates changed the way lists are kept. I don’t like having my grocery list combined with my online order lists. I also had several separate lists which I would order from or delete after I no longer needed to order. All those separate lists are gone. All the items that were in my four lists did not get combined into the new one list. This is a problem for the Walmart iPad app. The iPhone version is fine. Please put them back on the iPad version!
Store Assistant- doesn’t auto connect like before 3/5
I love the Store Assistant feature on the app, but most of the time, it doesn’t pop up when you’re at the store. Could your App Team create a button at the bottom of the app to tap on so it takes you right to it? I love this feature to help locate products in the store! I was at two different Walmart stores this week and the first trip, it never connected even though I shut down the app and relaunched it several times. The second trip was tonight and it took 10 minutes of the app being up on my phone before it popped up. I have also updated the app to the most current version. Thank you for looking into this!
Missing items 2/5
The last pick up order!!
We order 3 coffee mate creamers they were not in the pick up! There’s no way to file a missing items? I have zero tolerance for being set up to fail.
The concept is good but? Now lock out of my Walmart app? I can’t reorder?
You don’t show the Aisles for the products anymore. Almost worthless app now.
Plays video ads during grocery pickup. 2/5
By Brandon <3 Patrice
Why did Walmart think it was a good idea to play video ads in the app when checking in for grocery pickup? I also wish they wouldn’t have combined the online and grocery apps into one app.
Good App- a couple bugs! 4/5
I love doing grocery pickup, but there’s not a submit button after selecting your spot and car color after checking in. Please fix!
Customer Service is TRASH 👎🏽 1/5
By Mona Rey
The grocery delivery service offered by Walmart Pickup & Delivery is a joke. Customers have to wait for excruciatingly long periods of time for their orders even though they have a scheduled time slot. The orders are never on time.
Some of the associates will just sling your groceries into you trunk any kind of way.
Customer Service does the bare minimum to help you. They’re main objective is to rush and get you off of the phone.
I would highly recommend that consumers just go into the store and shop for their groceries themselves. This delivery/pickup service will just stress you out. It’s not as convenient as they try to make it seem.
By b hi jgcyh
Just about every time we place an order they supposedly “out of stock” on something. My husband in return has to go in and purchase the exact same item out of the exact same store! Making contact ordering POINTLESS!!!
Recently switched to Walmart + for all my online shopping. I used scan and go at my local store and enjoyed the reduced time at checkout. I highly recommend the app and service.
New updates are horrible 2/5
I love shopping online and using the pick up feature. I’ve been doing it long before the pandemic, however, the latest changes on the app are horrible. It listed every item I have ever ordered including their substitutes. I try to remove items and they just come back the next time I use the app.
Half the time it tells me every one of my favorites is unavailable at the store. There are sone serious glitches in this version of the app! Please fix, it’s been weeks! I first complained through the app, maybe others will follow up too.
App crashing 1/5
I absolutely love shopping with Walmart. The only reason why I am rating 1 star is because the app keeps CRASHING. I am trying to purchase for our family essentials and am unable to. Please help
Garbage app 1/5
I’ve tried to pre pay for my prescriptions through the app 10 times and it will never let me scan the code in order to pay for my prescriptions. Seems like it should be a pretty easy feature to update, but 3 updates have passed and it hasn’t been fixed.
We ordered a simple thing in then it killed my phone
Great app, could be better 4/5
By Chirping rubs
It would be nice to have a field to put comments. I order our deli meat and cheese in here, it would be nice to comment how I want the meat sliced.
App freeze up 1/5
I had posted a review but they deleted it how lazy the app keeps freezing up!!!
Search function ruined, can’t look up by zip code 1/5
Latest App update demands location services for searching for items in stores...
This is terrible because the app locks onto market and I can’t change it to the other supercenter.
Good app 4/5
The app is very easy to use, curb side pick up has been flawless 90% of the time. Delivery not so much. I paid $14 to have my groceries delivered 30 minutes past the window, and to the wrong house. Won’t be doing that again.
Please change favorites back, and let us know when things are unavailable! 1/5
Two major complaints.
1. I loved the app when it had all the favorites in one place and in one big long list sorted by category. It was so easy to go through and order what I needed. Now it has been changed and ordering my favorites is super difficult due to the fact that they have categorized the favorites list and not everything is in there! And then when I put things in my cart a lot of time they disappear. Very frustrating.
2. When I indicate that I will allow a substitute I mean that I want a substitute if a particular brand is not available, not an email after the fact that a particular brand is simply not available. For example I order Blue Diamond almond milk and if it’s not available I know they have Great Value almond milk or Silk almond milk. Same thing with Great Value romaine lettuce... I know the whole store isn’t out of romaine lettuce. I don’t know how many times this has happened. Also, it would be nice if the substitutions email would contain the unavailable items so at least I could prepare to run in the store after I pickup instead of getting home and asking “where’s the almond milk and romaine lettuce I ordered?” I can’t check my email every five minutes. This happens all the time.
Thank you for your consideration. And please fix these problems, please!
Terrible update 1/5
By Pumpkin Boof
I’ve removed hundreds of items under the buy it again section so it is easier for me to shop. However, it keeps coming back when the page loads. I couldn’t use the favorites section because items show as out of stock but when you view the item it is really in stock.
Would not recommend 1/5
By HOOPLA FLOOPLA
The app hardly ever shows many items whenever you search for things. Or it will show you items that are completely off base of what you’re searching for. It happens every single time I search for stuff. Half of the time I end up just searching the actual website, the app is a waste of time in my opinion. It needs some serious work done to it.
Fix this! 1/5
What happened to the in-store items listing??? I will shop somewhere else if I know they have what I want in stock
Latest update totally ruined this app! 1/5
By Maria in Alabama
Am now not able to check out, keep getting message to try again later. How about I use another grocery app, of which there are plenty? Ain’t nobody got time for this! How in heck does a multi-billion dollar company not have app developers who know how to create an efficient, well-functioning app?????? Pathetic.
Was great 2/5
I used to love the ease of this app but one of the things I used it for was refilling prescriptions. And for the last like three months that feature has not been working. Would like to have that feature back
Last update crashes scan and go. 3/5
This is the second time going to Walmart with intentions to use the scan and go feature, that I have been using for three months now. However it crashes the app when I’m scanning the qrcode at the scan and go register. Closing the app doesn’t fix it, closing all of my apps that are open doesn’t fix it. Even restarting my phone doesn’t work either. (iPhone 12pro) This isn’t the first bug that crashes the app when using scan and go. (Scanning bar codes used to crash the app) With this latest bug, I’m tired of using this feature now.
Updated to 21.3 and it works again. Now that it works I’ll no longer update this app.
Move items 5/5
Add a feature to move items from one cart to the other, I.e move items from pickup cart to Walmart.com.
By broken Servie
Loved this app and Walmart pay was great, but has not worked since before Christmas. Every time I’ve tried to use Walmart pay I get some message about cards being declined for security reasons but when I can use the exact same card to pay through the card reader. I have contacted customer service on multiple occasions and can get no answer for this issue. I have removed app, reinstalled app, removed and re-edit all payment options and nothing seems to fix this issue update after update.
push notification spam ads 1/5
daily advertisements sent to my phone via push notifications. this is against app store rules. i did NOT opt into receive them via consent language displayed in the app’s UI. i was asked to turn on notifications when i requested a prescription refill.
4.5.4 Push Notifications must not be required for the app to function, and should not be used to send sensitive personal or confidential information. Push Notifications should not be used for promotions or direct marketing purposes unless customers have explicitly opted in to receive them via consent language displayed in your app’s UI, and you provide a method in your app for a user to opt out from receiving such messages. Abuse of these services may result in revocation of your privileges.
Most things are in store purchase. 2/5
I loved the Walmart app until I got covid. Most of the products I typically purchase are “in store purchase only” it’s really sad now that I’m sick I can’t even get my normal food.
Grocery delivery 1/5
It’s been many times where my groceries did not come and they just said that they couldn’t do anything about it at all and when they did come it was atleast 2 things that were wrong... you will not receive a refund or anything basically just reaped me for $60 👎🏿
App won't load on iPad 1/5
Can't use it on iPad...and it doesn't tell me why...used it before update all the time. Guess I'll look elsewhere
Locating products in store 3/5
By Summer, B!
It used to be easy to use the app to locate items while inside a store. I don’t know if this feature was removed or if it’s just hard to find, but it needs to come back.
Cannot check out groceries 1/5
After putting all the groceries in the cart, the app will not let me check out. Keeps saying something went wrong try again later. This has been going on for a month already with no sign of getting fixed!
680 favorites!?!? 2/5
Lately since their last update I have found the app to be really annoying. I keep getting that we have 680+ items in my favorites- i went through and have deleted these more than once as I figured they were an upgrade glitch -to have it happen over and over. I also get a Siri pop up now that takes in a 3rd of the screen. So now I have over 600 items(any time I have bought any thing in store or online) I now can only scroll through 1 row at a time.
I don’t like that it also automatically puts items I have shopped for in the store with the same card into my fav list. If I am running in it’s usually for a one off item- it’s pretty annoying. Stop tracking my credit card info. At least keep your creeping off my favorites - it mucks up the whole works.
Refund me 1/5
Can someone explain why the HECK I’m paying $100 a year for this app to not update when I add food later. I mean I have emails that confirm it was added and sure as heck updates in my credit card but then magically it reverts back to the old list? The amount of anxiety I have WEEKLY dealing with this app that I am just astounded by I pay a fee to be apart of Walmart’s yearly membership with the audacity to tell me how many hours I have saved. What about how many hours I spend trying to reach customer service because the drivers never do show up? Give the $100 back because all you’ve given me is the need for a Xanax prescription
I just HATE the new version !! 1/5
You took an app that I loved and was easy for me to use and turned it into something I hate.
The List section is a total mess !! Put back the Favorites the way it was !! There are so many things wrong with and don't make sense in the List section. It seems like you have people that don’t use the app to do there shopping sitting around thinking up stuff to change the app without asking customers what they want. I try to create my grocery order and just want to SCREAM.
Great app but I can’t checkout 5/5
It’s a great app it worked for a while then all of a sudden it stopped letting me checkout. I can’t use my cart it brings up a white screen every time. Please help!!!
Nothing is loading up 2/5
Please consider fixing this problem. I went on the app to buy my brother a birthday gift but when I clicked on the item it said “Sorry there was a problem loading this item!” I tried again and again and nothing popped up, I also checked the other items and the same thing happened. If you can tell me what’s wrong or help me that would be greatly appreciated.
It’s a life and time saver 4/5
By Prince Charmng
It’s fast, easy and simple. When ordering if something is out of stock you can tap on similar items. When you place an order if something happens to be out of stock when they fulfill your order they will do their best to find a substitution, ensuring that you get exactly what you need. For example yesterday I ordered one bottle of 60 fluid ounce of fabric softener that size was out when they filled my order so they substituted it with two bottles of 48 ounces of the same fabric softener. Also if when you get home and realize you’re missing an item you can just called customer service run back to the store and pick it up no problem or if you need to do a return simply start the return in the app and if you need to take it back to the store it’ll give me a barcode to show them. They’ll scanning the barcode, then the item and that’s it. No more needing to spend hours in the store or forgetting what you needed. Simply place an order, check in the app, pull into a parking space, they’ll load your car and off you go. Yes it’s really that simple
Safe shopping 4/5
This app, and the associated pick-up service, have been my life-line during the pandemic, but I have a couple of irritations with it that are pretty significant. First of all, I have been unable to convince my parents to use it - they do pick ups from their grocery store, but go in person when they want something from Walmart. I think that this is related to the confusing separation of “Walmart pick up and delivery” and “Walmart.com,” which are completely different services. Although Walmart has made some efforts to improve this during the pandemic, and I have made repeated attempts to explain it, we can’t seem to get past this hurdle. FWIW, “pick up and delivery” is the local service and “Walmart.com” is online shopping. Second, recent changes to the part of the app that helps you reorder past purchases have made a mediocre feature worse. I still rely on this heavily, because it’s often hard to find what I want through the general search, but it would be great if the “remove” feature actually removed things from the list! The favorite items feature offers more control, but is glitchy and not designed around the way that I plan my shopping. So I’m stuck wading through about 250 past purchases that keep on coming back no matter how many times I weed out the duplicate items and things that are marked “not available for curbside”.
Doesn’t Serve the In-Store Customer 1/5
This app may be great for the online customer. But it is of little use to the in-store customer. It no longer supports finding where something is in the store and has hidden WalMartPay so it is hard to find and the e-receipts are even harder to find.
I note the “Editor’s Comments” about Scan and Save - that feature has been discontinued by WalMart for about 2 years.
Do not attempt scan and go 1/5
What a huge waste of time. Went into local Walmart having a recent shoulder injury wanting to simplify checkout, plus I bring my own bags. Asked 2 staff members about scan and go, they had never heard of it. Downloaded app anyway which took at least 5 full minutes to sign up since apparently you need to pay $12/month for the privilege of using your own phone for checking out, saving Walmart staff and equiptment (there is no charge for this at Meijers). There is also no delivery in our area so I’m not sure why the fee. Anyway it takes longer to shop this way but should be easy check out. Got $240 of goods. The app kills your battery, walked in at 50% and had 1% at checkout 1 hr later. Go to check out and it says “payment declined” with two options delete cart or take everything through normal checkout. No way to see if a number is in error, no way to retry, an hour of my life gone, had to take everything out of the bags and go through checkout where the same credit card was used no problem. Awful.
Too many lists 1/5
I hate recent changes to the app. What used to take me 10 minutes now takes nearly 30 minutes as I sort through all the various lists and favorites and buy agains. The sorting, the filtering - it’s all just too much. And don’t get me started on the search feature - that’s always a disappointing rollercoaster ride. I have spent a couple of hours deleting many items saved just so I can streamline the options, only to find that they are all back again the next time I log in. This last update has ruined the experience for me. Despite doing this from the comfort and safety of my home, for nearly 3 years now, it has now become the most time consuming and stressful household task. There are not polite words that are strong enough to tell you how badly I hate the change.
Love Walmart pickup and delivery, but sometimes earlier versions are better 4/5
By Clark 90210
I use Walmart pickup and delivery 4-6 times per month. I order from the Walmart.com section 1-2 times per month. About a month ago, they adjusted the favorites tab to make you add things to a list instead. The list does not tell you if you already put that item in your cart so make sure you review before you submit. It also doesn’t have the header at the top to quickly flip through sections so you are left scrolling through lots of items that keeps having to reload. Bring back the old favorites, please. And thank you!