still crashes 1/5
By davedog545
on 9 of 10 launch attempts and now also crashes while sitting idly between searches.
fix that!
App not showing product in favorites 3/5
By trying to play 23
Ever since the grocery app went away and it merged in with the Walmart app, I have trouble getting my favorites’ pictures and information to show up so I can order. Also, when I click to go to a certain department, it does not go to that department, but the another department and doesn’t show the items I have in. It shows no description or name so I have no idea what it is. Sometimes, after it refreshes several times, it will show me the items so I can add them to my order. Sometimes, it just shows nothing. I am very frustrated at this point. I did not have this problem with the grocery app.
Love the Wal-Mart App! 5/5
By jonathangela
This app is great to search for products and to place an order online or to use local pickup and deliver. No complaints!
IOS 14 1/5
By Pirate Lilo
Since we updated to IOS 14 we havent being able to use it. It has a gift card as a default and it couldn't be changed. Please help so I can change to a 5-stars review.
Disruptive Advertisements 3/5
By mrhadmatter
Growing more and more irritating that my music is stopped when the ads are played after checking in. Otherwise it’s stable and bug free.
Must use unsecure web browser to edit account! 2/5
By MikeLMA
Walmart believes App is not secure enough to do account changes, but “good enough” for ordering through the app.
Walmart is great, but not even matching Amazon basics of protection and security is just infuriating. I begrudgingly still must use Amazon.
Horrible 1/5
By colombo_connect
Downloaded app to scan items but barcode scanner either says out of stock or unavailable and items are in store 🤦♂️
Garage 1/5
By ok kye
I ordered something then I ended up canceling my order cause i didn't want it anymore I’ve been struggling to get my money back for a month now. Went to the store asked whats going on they said id get my money within 5 days and i still haven't got it back and its been 2 and a half weeks.
Ads and Tracking 1/5
By WATTSZUP
Noticed ads now infiltrating this app. In addition, continues to track after pickup (need to hard close). Don’t like the way this app is headed. Deleted due to trust issues.
Bar code scanner 1/5
By g un heydhhduh
The barcode scanner function stopped working. I deleted the app and tried to reinstall it but I am having trouble with that also. I guess you don’t want my business. Your review process also won’t let me use my established nickname of Johnny Stargazer.
Sweeeeet 5/5
By dougiemfhoppa
I can find what I’m looking for no need to ask anyone and I also can do a price check. I can search for items before entering the store telling me if the item is in stock or not such an easy app.
Unable to update my credit card data 2/5
By RiVal-G
I am trying to update the expiration date and its security code of my credit card. I access the page where the card is edited, but in that page all the links are broken. It fails to respond to any, and even when clicking on the ‘Done’ button it fails to close the page.
Support has not responded to help me resolve this issue.
barcode scanner 1/5
By sarahpetrey
please fix the barcode scanner! it doesn’t work....AGAIN
Car port 5/5
By poikytrewq
I bought this carport before I read the reviews. Thad was 17 negative out of 17. I am still gonna put and see what happens . WalMart has always done the right thing towards my purchase. I will see if I bout a trash car port as the reviews says or got my money worth.i love the service at Walmart.it a win win situation either r way
Doesn’t allow for half of all addresses 1/5
By 25 1/2 road
I tried typing In the address line “25 1/2 road” but apparently slashes aren’t a valid address form. Terribly designed app
Clunky 2/5
By CN.........
I like the grocery pick up service, but I hate the new app. It takes so many steps to get to the grocery pick up section. It’s very difficult to look back at an open order if I want to check my time slot or see if I remembered to add something. Very poor user experience in the app. I’m often frustrated trying to use it.
Confusing 1/5
By Smurqueen
Confusing! I find this app confusing because there is so many choices it is difficult to find the right thing you wished to choose. The grocery section comes up and all I wanted to do is do an early checkin to pick up an order in the non grocery section. This app should be better categorized to be able to find non different functions that you need.
App is buggy 3/5
By Seechelle916
I love this service that Walmart has offered. However, I thought the standalone Walmart grocery app was much more seamless. Since they have combined to have one app, I’m constantly running into issues. Navigating the app is often frustrating, I constantly have issues when picking a time slot, I’ll immediately get an error “oops that time is not longer available “ so I will choose the next one and receive the same error. I spend more time being frustrated which has led me to use the target app more frequently.
They ruined it 1/5
By Nicky Mandeville
Please bring back the feature that tells you which aisle the product is in. No one wants to ask a Walmart associate, or traverse each aisle looking for a product on their grocery list. 😤
Worst communication and customer service on planet earth 1/5
By Sonny8209
Where do I begin. Let’s see, I ordered a pair of shoes on Friday for 41.95, canceled the order on Saturday, ordered another pair in a different size that same Saturday afternoon, it’s Sunday now, found the same shoes on Amazon for 30 dollars, tried to get walmart to match the price and they said they can’t do it, and on top of that I just saw that BOTH orders say “shipped”, they didn’t even cancel the first order and had over 24 hrs to do it. And never got the confirmation email they said they would send when item ships. All they did was create shipping labels and called it “shipped”. FedEx does not even have the packages yet. Smh. So just to enlighten everyone why Amazon is crushing Walmart in online sales, this is why. Poor customer service, terrible communication, and when they say “2day shipping”, in almost every experience for me that has been a lie. Lesson learned. Will never order from Walmart again. Just made me a Amazon customer for whatever I need. So save yourself time, trouble, and headaches. Find what you need anywhere else but here. I guess 1 Star was the lowest I could give.
Main feature does not work anymore 1/5
By ryan9w
The only reason I use this app is because I can store my receipts for easy exchanges and returns. Guess what, while in line for returns at Walmart, I selected the receipt and was met with a blank white screen. At first I thought it could be my data so I connected to Walmart wifi and it was the same issue. Why is this feature broken for so long? This feature is so important. Please fix this!!
Navigation is Infuriating 1/5
By WD409
I get so irritated when browsing products. If I tap to open an individual product’s page, when I hit the X in the top left, it does not take me to the page I was just on previously (before opening the product’s page) - no, it takes me to some other page where I have tap into the menu I was in, and then scroll all the way down to get back to where I was. It is honestly infuriating that a company as large as Walmart has such a BASIC UI DESIGN FLAW, not to mention how long it’s been an issue.
Come on QA & UI/UX teams... Do better.
Free consultation: navigation is a hierarchy/outline. Top level is A, B, C. Next level down might be A.1, A.2, B.1, C.1, etc. A level deeper into each might be A.1.1, A.1.2, A.1.3, C.1.1, etc. When a user is down in C.12.45.13 (for example), and they “X-out” or “close” the page for C.12.45.13, a reasonable user could expect to be taken back to level C.12.45, just as they left it when they entered C.12.45.13. One way to infuriate a user is to take them back 2 or more levels in the hierarchy so that they have to wade back through all the clutter just to get back to where they were and continue their shopping.
They way this app is designed today is to irritating that I’m sure thousands of people just like me are so frustrated that they give up or cut their shopping short because it’s so time consuming and frustrating to actually shop or browse through the products. I’m tempted to never open a product’s individual page because I know I’ll have to restart my navigation journey just to continue where I left off after I’m done looking at the product.
Love the app but one thing is missing 4/5
By gytrefjiu
I work for Walmart and I totally love this app but what I think should be fixed or added is the ability to use ebt even when in the store when purchasing through the scan and go....I can order groceries and have them delivered and I'm given the option of using my ebt for food and my credit card for anything else. If I'm in the store it only sees my credit card even though my ebt card is connected to the app
Impressed how easy 5/5
By TraderJoseph
I was pleasantly surprised how easy and efficient it was to order via the app. Pick up was painless.
Makes last item in order pickup only 3/5
By tpow21
Went to checkout and app said the last item in order was pickup only and store wasn’t local. I deleted the item and it then made the next item up in the list pickup only. I had to go to a browser on my laptop to do the order to get everything delivered.
fake prices and slow delivery 1/5
By theannafigueroa
the walmart app says they have clearance sales or 50% off some items yet they charge way more when shipping I go to my local walmart and found the same movie for a less amount of money the price was $5 instead of $13 on the walmart app. they use Fed Ex as their main source of shipping I ordered a movie for $13 dollars on Oct.9th they said the delivery would only take 2 days it’s Oct. 18 today and I haven’t seen my package whatsoever. This app doesn’t tell me what my orders are or what I have in my cart . i have it updated and everything but nothing shows.
Purchase History 1/5
By ncbps2007
Go under purchase history start return get to store and you can’t view that transaction nor the actual receipt use to work just fine now it doesn’t
Unhappy that I can’t pick location of store for delivery 2/5
By Melisgal75
With the old app for groceries pick I was able to choose which Walmart I wanted to deliver from. I live with a radius of two Walmarts they are both I am in the middle of both locations. The one that I am now getting my groceries carries less grocery products that I then one I use to get my grocery from. I chose to to have The unlimited delivery from Walmart when Covid hit to help prevent the spread of this virus. myself and others who live in my household have a compromised immune system when the items that I order are always supposedly out of stock or there’s no substitute supposedly.I then have to go out to the store to go purchase those items and they’re at the Walmart that I normally shopped at. I could never find half the items I’m looking for because it’s supposedly always out of stock half the time my order is incorrect and when you call the store to complain we always hear it’s because of the driver.
When I did call the store one time and make a complaint I was told by the store manager that they carry 40% less than the other stores. This app needs to have a way that the customer can choose between the two locations of stores as they do when they go for pick up. as I believe this is an inconvenient for me as I still have to run out and I’m paying $13 a month for delivery to make it convenient as well as protecting myself and my family members as well as your employees and customers.
The store that the delivery comes from where I have no choice to get my stuff, the managers and employees are always rude when you call to the store I’ve even shopped in a couple times to where I will prevent at all cost to go into that store that I will drive an additional 10 to 15 miles to avoid it.
Walmart needs to add where a customer can pick from the location when they are in between both or at least a 10 miles radius.
Not too good but not too bad. 4/5
By Dodie_dodie
It actually is not good but not bad. I downloaded the app to compare prices with Amazon and to try the new Walmart Plus. For $98 annual fee, it has a lot to catch up on and for me still too expensive for what Amazon offers. First off, no family sharing. I mean, groceries are a family thing. We should be able to share the subscription to household. No student discounts: It would be helpful for college students who are taking more than 5 classes with no time to shop, but at $98 they cannot afford it. Availability. Reinforcement of tipping; does that mean that drivers are not paid as good as Amazon who requires NO tipping at all?
Too fat! 1/5
By As1258ghrr
Not only is the app bug ridden but... at just shy of 200mb this app is entirely too fat storage wise for the supposed value it’s supposed to provide... to borrow a line from Yoda... “the DUMB is strong in this one!” So... how dumb is it!?! Well for one... the app can’t find the store when sitting in the parking lot of the store... that’s right... the app ignores the store your at and wants to send you to one miles away!!!! There are more as evidenced by the moanings of others here...
If it’s not broken don’t fix it 1/5
By Cherisekg
HATE the new update! They’ve made it more complicated to get around the different options. The simplicity of the original app was way better and easier to navigate.
To Walmart 1/5
By nicknamegorilla
I love ur store it’s so great it’s great to get my KIDS out of the housewives ur store
Once great 1/5
By Kalesee
A while ago the Wal-Mart app was actually pretty good. The recent updates made it so you cannot use it to find things in store. Also, now you cannot even use it to scan to find prices. I keep hoping they fix their mistakes
Awful! Not accurate 1/5
By Tired in MO
It shows items in the store but they aren’t. The app no longer shows where the item is in the store. I wish I had somewhere else to shop.
Zoomers must be writing walleyworld’s app 2/5
The UI gets more juvenile with each update. Shame.....
FRUSTRATING 1/5
By AngryBarry99
App is aggravating to use.
Stood at register waiting for Walmart Pay to load in app while people were waiting on me in line. It never did open even though I closed the app and reopened it. Had to just pay without using the app. It finally opened after I had already left the store.
When initially opening the app it’s difficult to intuitively get to things such as past receipts, or barcode scanner, or for the app to “recognize” the store I’m in. Just very frustrating to use.
I think I’m just going to delete the app and just not shop this way anymore.
Glad old logo is back! 4/5
By Fegodev
So glad you guys brought the old lighter blue color back to your logo! Now bring it back to the app, you’re app is still fugly.
Used return item on app 2/5
By laura_lena
App crashed when I went up to customer service. And employee told me she had no idea how returns on app work. She told me to bring a bank statement if it didn’t return my money. I asked her to help me understand how I can proof I took the item in if she couldn’t help me; but she said she simply didn’t exactly know how returns can be proven when we use the app. I am as confused as your employee..
Update: changed back Can’t Locate Where Items Are 5/5
By cpmead16
Update: thank you for switching the app back to where I can locate where items are in the store and if it’s in stock.
I can’t locate where items are in the store. This helps me when I’m having someone else go to the store for me and I can just show them which aisle it’s on without having to be at the store.
I also can’t see if the item is in stock anymore. I don’t want to have to go to the store to see if they have it. I thought with COVID they wouldn’t want people going into the store to see if there is an item in stock or not.
This update is literal garbage. I don’t understand how your beta testers didn’t foresee this issue.
Much needed service. 5/5
By Mimi from Alabama
I’ve been Delivery customer since it first started and I appreciate the service since I do have a disability that makes it difficult to shop very much and getting the bags up to my apartment is a huge problem for me. It’s well worth the membership fee and I always tip my delivery person. They deserve it.
Checkin button never works! 1/5
By Lucyann101
This app is terrible! How come the “checkin” button never works? Walmart employees are so notoriously slow that I like to get a head start on having my groceries ready. Please fix the app! So frustrating!
Prompt to “Tip” is showing up too much!!! 2/5
By DogPig69
We do home delivery and app keeps on asking to tip the driver. What can I do to turn this off, it’s very annoying and distracting?
App shouldn’t overbook the store 1/5
By Maspy
Walmart is a smart company. I don’t understand how they can build an app that let’s so many pick the same pick up time. I’ve consistently had a wait of 45 minutes to an hour for pick up. I am switching to another grocery app, which doesn’t have the extreme wait times or delivers to home.
Update app every time I check in? 1/5
By Yak1974
I’m having to “update” the app every time I click on the text link to check in since the new version came out. This has happened twice already. Why?
Frustration 1/5
By MmamaLlama
Do your developers not understand that we use the grocery app as our shopping list adding items as we realize we need them? When an item is "out of stock" we have no means of adding that item to a running list and must either record it elsewhere or try and remember to add it again in the future. Give us a way to add an out of stock item to a list that we can push to the cart when it is in stock again. Does anyone making this app actually grocery shop for a family on a routine basis? It appears not.
Everything in the cart should be linked. I should be able to click on any item within the cart and be taken to the listing.
Items scanned using camera do not open, they only add to cart and give you the choice to undo. it is also not linked to the listing of the item.
Item location for items in "my store" should be listed for grocery items.
If I back out of check-out for any reason such as I need to add an additional item, the dog just threw up, the doorbell is ringing, it doesn't save what I've already chosen to allow for substitutions, etc instead it defaults back to starting position.
Take ApplePay. Take ApplePay. Take ApplePay.
I'm *never* going to use Walmart pay.
Ever.
Doesn’t offer free shipping,Employees not friedly 1/5
By Jenjemon
I saw a sale stem mop $68,I scan it it’s $39,when ready to check out ,cashiertold me I can’t get the price $39 I need to order & pick up.So I tried today,but there’s no option to pickup in store, Never order online because they don’t offer free shipping (Target offers free shipping ) The cashier I dislike,she told my sister blocking the way,sister just telling me something & also she’s going back in store to buy Macdonalds.
I will be rarely go again
Just go to Target.never had issues
i always get theier price match online
New update 2/5
By jennn4079
Ever since the new update, my app doesn’t switch over to store assistant anymore. And yes, location services are on.
Walmart Pay 2/5
By jkmp2001
It won’t let me set up Walmart pay. It just stays on the screen and doesn’t do anything when I click the button
Checkin for pickup broken 2/5
By katieyy
I cannot checkin to pick up my order. Not good user experience or service design.
