Please delete 1/5
Please.... I beg
Lost package or never shipped 1/5
Lost package or never ship since February it’s now june
Why Apple 1/5
By danni villa
I have been robbed of more than $ 150 and Apple does nothing with this application offering such a lousy service that I have been waiting more than 3...
By Nayy 101
Take to long to process and ship out
Do not use 1/5
Wanelo doesn’t work. Never got my product. Get email stating to keep waiting for a merchant. Never got a response back. Talk to my bank to dispute and thats when wanelo support emails you to not dispute and etc. This app sucked avoid it at all costs, avoid a headache.
Horrible Customer Service 1/5
By im maaaaad
Never use this app! They decided when and when not to help they’re customers. It’s disgusting. They took so much money from me and I have NOTHING! It’s been months and I have no response to emails or anything. They will leave you high and dry with no money. Worst app ever.
Never Received 1/5
BUYERS BEWARE... Item ordered in feb returned to sender in april, never even made it out of china, and they wont refund me...Its nearly june now. Other items ordered in feb that i still haven’t received, but they say are still on the way Lol. Read there comment section under NEWS on there app. Many ppl claim that they’re excepting orders, taking the money, and not shipping anything. Using this pandemic as an opportunity to rob ppl.
Scam! Awful company 1/5
This is the worse company ever. They are a scam. Their customer service is horrible. They have no control over the buying process. I bought something and never got a order confirmation or shipping confirmation. When the date they estimated it would arrive passed without received confirmation of the order I disputed the charge with my bank since they never responded to my 5 emails regarding my order and their phone number just redirects you to use email to contact them. Then they send me a threatening email saying I was committing fraud and suspended my account permanently and threatened to charge me an additional fee if they won the dispute. All I wanted was a purse. This company is terribly mismanaged and you should never use them.
I love this app but can you please fix it... i saved over 80k products over a course of like 6 years and now it says only 25k and it bothers me and it’s weird and the app always crashes and freezes. Pls help with that lol thanks lol
Going downhill 2/5
A few years back I used to really love this app but it has gone downhill a lot, most of the good brands are no longer on the app and are most cheap overseas brands that you can find on wish
THEY ARE A SCAM 1/5
THEY WILL TAKE YOUR MONEY AND THEY WILL NOT ANSWER YOUR EMAILS OR CALLS
Never got order 1/5
Do not order from them, you cannot talk to a live rep you have to email them and they do not respond to emails nor phone calls
Used to love this website. 2/5
i have reached out several times about information regarding my order. I understand covid-19 has impacted a lot of shipping and businesses, however it its becoming increasingly frustrating that no one will contact me back, i was told once that i would get an update in 72 hours and that was almost 2 weeks ago. If i could i would just cancel my order but due to their policy i cannot. i understand you guys are “doing everything you can”, and i like wanelo, and i want to remain a customer but how can i trust in a company if i cannot even receive an email with my updated shipping information? even if its going to take another month; i dont care about that. its the principle that i have been completely ignored. Its very disheartening to be honest.
By Natetheegreat sway
One of the biggest scams my sweater I have been waiting for 1 month never came in and the due date passed i thought this app was good never mind then it’s a scam
Scam App- it’s true 1/5
As others have mentioned, this app is a SCAM. You don’t receive your merchandise and there’s no follow up from customer service. I can’t believe they still allow it. Don’t do it- stick with Wish or DHGate it you want designer shoes.
Horrible Customer Service 1/5
I’m still waiting on an outfit I ordered on Wanelo about 2 months ago, I usually send about 2 emails a week asking for an update and have yet to get a response to ANY of them. Wanelo states that if you don’t receive your order they will issue you an entire refund and I have yet to see that either. I wouldn’t suggest this app at all, it’s worse than Wish.
My order. 1/5
I’m not sure if I ordered 2 of the same thin? I only want one. Please check Thanks
Horrible service 1/5
I need an answer because my order never came and I have ordered it for more than a month but they also do not give options to contact customer service and nobody who can help
never got my order!!!! 1/5
never got order customer service is TERRIBLE!!! DO NOT BUY FROM WANLEO YOU WILL GET SCAMMED AND NEVER GET YOUR ORDER
It says they guaranteed money back but it’s all lies I tried to return something that completely came in looking way different then the pictures and I emailed them and they kept replying with bs and I kept texting and still no help.
Guarantee is a lie 1/5
I’ve been waiting over 2 months for my order, I’ve reached out to customer service numerous times and they will not reply or refund my money. Beware, they do not abide by their own policy
never got my order, or my $ back 1/5
DO NOT USE THIS APP!!! the support and management will not help you whatsoever through delivery issues, either. Never got my order or my money back after two months, and their “support team” have decided to just ignore my emails at this point.
Horrible Experience and Horrible APP 1/5
Beware! Do not shop on this app! You’ll never ever receive your items or a response from Wanelo! Their money back guarantee is a big pile of poo!! Emailed and called multiple times and still no response. But they were oh so quick to take my money!!! Too bad ratings can’t be zero stars!!!
Shipping time 1/5
I really love this app, but the shipping time has been taking over 3 months now. And the customer service don’t reply anymore
Order never shipped. Can’t get a straight answer from customer service. 1/5
I ordered an item on April 24 to give to my mother for her birthday. It is now May 14 and the item still has not shipped. I’ve emailed and called customer service to Wanelo multiple times and basically just got the answer of “yeah we can’t do anything until it’s past the delivery estimate”. They haven’t answered any of my emails since. So I’m apparently supposed to wait until June 25 to see if the seller bothers to ship my item. Until, and unless this is fixed, I will not be wasting any more money on this app. I would advise anyone else to do the same. I’m going to make sure I spread the word around to friends and family as well to stay clear of using this app. If customer service decides to step up and fix this, maybe I’ll reconsider, but as of now this app has proven to be a scam.
THEY STEAL MONEY DO NOT BUY 5/5
DO NOT GIVE YOUR CREDIT CARD INFORMATION TO WANELO THEY WILL STEAL FROM YOU!!! I’ve used wanelo for years (since 2013) because I just like to save items I think are cute. Well I finally decided to buy something in January 2020 and they send me SUPER fake shoes, nothing like what was pictured and when I return, stole my $50 and dodged all my messages and attempt to get my money back. Very disappointed in them I emailed multiple times and now they just totally stop responding. Dead air anytime I try to have wanelo staff or customer support help me. Never shopping here again BUYER BEWARE WANELO STEALS MONEY FROM ITS CUSTOMERS AND THEY LET THEIR SELLERS SELL FAKE ITEMS AND RUN TRAIN ON CUSTOMERS!!!!!!!!!!!!!!!
poor quality, poor customer service, slow shipping 1/5
Don’t waste your time or money
Wanelo took my money never received my items cancel my items and still no refund. I have sent over 100 emails no responses. Don’t waste your money this is a scam.
Never received my order 1/5
I purchased item in Mar 2020, and up to this date I haven’t received it, I am still emailing them and I haven’t gotten a response as to when they are shipping, I have asked for refund several times and still nothing. Never again!
Didn’t get my item 1/5
Please do NOT download or order from this App. I ordered an item on March 9,2020. Here it is May and I still have yet to receive my item even though the delivery date was suppose to be April 15th. I’ve also contacted customer service and I keep getting an automated message with no team member responding to my request of a refund. I will be calling my bank and also trying to report this app. DO NOT DOWNLOAD OR ORDER
Bad service 1/5
Horrible business they never send out packages or they lie and state that they are and you never get a answer from support , DO NOT ORDER FROM THIS SITE YOU WILL GET ROBBED OF YOUR MONEY AND WILL NOT GET IT BACK
SCAM BEWARE OF THIS APP 1/5
By rich homie jay
I’ve emailed this company MULTIPLE times about this purse I bought in FEBRUARY it’s MAY I’m getting tired of this all the tracking number says is preparing shipment. I want the purse or my money back. It doesn’t help that they guarantee a refund whenever I email them they don’t respond to me. This is not fair it’s ridiculous at this point. I’ve done everything in my power to consult with these people. Please give me my refund. Some of us work hard for our money and for these people to take advantage of us is unfair.
UPDATE REQUESTS!! 😊 3/5
First off, I love the Wanelo app. It spend so much time zoning out and saving things, and I’ve even bought a few items. That being said, from a customer standpoint, I think it could stand a few changes to make more enjoyable.
-Lately I haven’t been able to upload items from my browser. Maybe a bug?
-I wish that there was a way to alphabetically categorize lists or customize the order of the lists, instead them being ordered by whatever was added most recently.
-I want to be able to change the “Things I want as Gifts” name
-The home page could be better. I never find anything I like in “Magic”, so it would be nice if My Feed was what was automatically on the main page
-It would be nice if My Feed looked more like Magic, just with posts from people I’m actually following.
Again, I love this app and I spend so much time on it. These are just a few things that I personally think would make it a little more enjoyable.
DO NOT SHOP HERE 1/5
I placed an order and never got any updates on it. I emailed Wanelo at least 15 times and no one was able to fix anything for me. They never refunded my money and it’s been 3 months now that nothing’s been fixed. DO NOT BUY FROM THIS APP. I wish I could give this zero stars
DONT DO IT 1/5
ITS A SCAM Ordered something March 21st and it said it’d be here April 27th, April 29th I emailed them because there’s no tracking or anything available, they didn’t respond to my email or anything, if I could give them 0 stars I would save yourself the money and trouble !
DO NOT BUY FROM THIS APP NOR INVOLVE YOURSELF WITH THIS APP! THIS APP IS A SCAM AND FULL OF SELLERS THAT ARE SCAMMERS! *WARNING*
Muy buena la App pero demasiado caro el shipping 2/5
Es muy buena la app
Very disappointed 1/5
I know that you should not really expect much from apps like this, but I have ordered things from this app several times before and have always been happy with the purchases considering the price I paid for them. However, I placed an order on February 16th, it was supposed to arrive between March 11th and March 27th. It is now April 29th and I have never received the order. The tracking number has said it is “on its way to a USPS facility” since about February 21st. I have emailed Wanelo over 10 times. The first time I received a response reiterating exactly what I had wrote to them, which was not at all helpful. Now, the only response I get is the automated ones. I have now left them a voicemail with no expectations of receiving a response. I could recommend you many other shopping apps over this one: Romwe, SHEIN, Zaful although it’s a little more expensive. Anything but this app. Do not waste your money, their “Wanelo guarantee” is clearly a flat out lie.
0 stars 1/5
By Goto the store and buy
I wish I could give this app 0 stars..please do not order anything from this app, it is a scam and will take your money. The customer service is HORRIBLE! There is none! Please do not order anything from this app
Has become unusable 1/5
Wanelo used to be a phenomenal platform to create sets/stories accompanied by images, as well as to curate a virtual wardrobe.
After logging in for the first time in two years (I first became a user in 2014) I was greeted by a massive hoard of bots and glitches, I realized as well that the ability to make Polyvore-reminiscent sets was gone. I miss the sense of community formerly inculcated in this application. Rest In Peace wanelo.
Bad costumer service 1/5
I’m still waiting on an answer about my orders and all I get is the same “we will reach out to the seller” but nothing happens, this app was pretty good but now I feel like I’m just getting ripped off.
Los majores 5/5
By yeezy crazy
Me gusta mucho Buenos productos
They are closed Real and I like them
Are the cheap things scams? 5/5
Just got the app but it seems to good to be true. What should i trust and avoid scams?
Hit or Miss 2/5
I have ordered from Wanelo 6 times. I have received 3 of those items, of which I was satisfied with the products. 2 purchases were refunded after waiting a ridiculous amount of time. Now, here it is April 23, 2020. I’m waiting on an order that I purchased on January 29, 2020. It’s really hit or miss with Wanelo, in my opinion. I try to read the reviews, see how long it takes for the reviewers to receive their order, but it’s not guaranteed.
I am very upset! Have not been receiving my orders!!! 1/5
Es un poco caro 3/5
By habanera linda
SCAM!!!! SCAM !!!!! SCAM!!!! 1/5
Do not waste your time purchasing from this site , I’ve purchased months back and didn’t have issues but my last couple orders have not been shipped out . I called & emailed with no response only and automatic email reply saying someone will reach out within 24-48hrs . I read reviews prior to buying and saw a lot of negative comments but still gave it a shot . Well don’t waste your money and time is a scam. My items still haven’t been shipped or delivered and it’s been over 3 weeks . Scam ! Scam! Scam !
hey plz fix the search feature, it doesn’t search all results and simple searches that used to bring thousands of results are only bringing like 20 it’s just bugged rn