Love My Glasses! 5/5
By Jolie 858
Wonderful service and these glasses look great and crystal clear vision!! So happy I tried Warby Parker!!
Digital Bait & Switch 1/5
This app is either a digital bait & switch or the prices in app for some of their glasses are wrong. I reached out to @WarbyParkerHelp on Twitter regarding this question and received the following reply: “Thanks so much for your feedback! We apologize for any confusion—our non-prescription sunglasses and single-vision eyeglasses start at $95 but may have a higher base price depending on the lens options chosen.”
To begin with my original inquiry wasn’t “feedback.” My original tweet asked, “Why do these Perkins say “Starting at $95, including prescription lenses” but when adding them to the cart with single-vision lenses they get jacked $80 to $175?! A digital bait and switch?!
Warby Parker claims to have a “lofty objective: to offer designer eyewear at a revolutionary price” and a $95 price that included prescription lenses would have indeed been revolutionary. But there is nothing revolutionary about glasses stating at $95 including prescription lenses for an additional $80; I can get a better price at Walmart. The Warby Parker app is just a digital bait & switch, don’t bother believing their marketing hype and don’t bother downloading this app.
First Pair 5/5
Just ordered my first set of glasses after using the WP app & receiving the set of 5 frames. Oh so easy & the staff is very willing & eager to assist with questions! The best experience & great quality products!
Zero stars for TERRIBLE customer service and robbery 1/5
DO NOT buy from this company. I have spread the word to my teacher union, as well. These crooks charged my account $500 for “FREE” try on service. Instead of simply requesting for a return of the NON prescription frames instead of charging my account $500 during a pandemic. Disgraceful and POOR business. Customer service girl was rude & admitted to having the wrong email on file but REFUSED to credit my account. Worst company I have worked with in a long time. Would have given 0 stars if it let me.
Came very crooked 2/5
Love my frames but disappointed that they came very crooked. Will have to take somewhere to get fixed as there is no Warby Parker store here in Iowa. When set on flat surface, one side is up 1/4in....frames are full hard plastic so can’t exactly bend straight...
Easy app! 5/5
Easy to use! Great app!
Not good 1/5
Spent half an hour picking out styles I like only to find out 7 of the 9 I liked are not available for try on. No thanks...delete
Really expected to save more money based on what I had seen about this site. When it all came down to it, even with the discount for multiple pairs, I am paying the same price I would if purchased through my local eyecare store. By buying local, I support my local community and will have no problem getting issues resolved. It was a nice thought and it’s a neat option to try on at home but the prices are ridiculous unless you’re getting very plain Jane frames and lenses.
Great experience!! 5/5
By j cafemocha
WP not only has the best and coolest frames but their customer service is AMAZING!!! Thanks Kelsey!!!
Impressive Service! 5/5
By Myson Alloquay
I am very happy with my new glasses.
Ordered and delivered in a week. Very good online support all done quickly.
Less expensive than my HMO plan too. I’m a patron now.
My glasses are perfect. Fit great, look nicer than my very expensive last pair that never were right. Service was exceptional. Highly recommend them!!!
Hot mess 1/5
By gladly gone
First , my prescription was read incorrectly. I was told it was for contacts, not progressives though it was clearly marked.After several tries I validated it, then I’m told it wasn’t the “official “ prescription copy, and they needed MORE time and hassle to verify with the doctor. What??? Are you for real? I canceled my order and the problem it had become. No one communicates with each other in that company.
I don’t like that I can’t choose the size of the arms of the glasses anymore.
Beautiful glasses and the BEST customer service 5/5
This is the first time I have been compelled to write a review for anyone. First, the buying process was very easy; the home-try on feature was very helpful (both the in-app version and the actual glasses they sent out to me to try on).
The glasses are of extremely high quality. Nevertheless, it turned out they didn’t quite correct my vision issue as I hoped. When I called to ask about this, the representative was extremely caring and worked with me to correct the issue. He waived the 30 day return window to give me time to get the glasses adjusted and so I wouldn’t be hurried or concerned about it. He also offered to reimburse me for getting the glasses adjusted. When this didn’t fix the issue, he offered to re-make the glasses to ensure that they were made correctly. Now, after wearing them for a few weeks, they really have given me the benefit I was after.
Every representative I communicated with was kind and really cared about me getting what I needed. Thanks!
Great costumer service 5/5
By megan ricks
I needed a replacement pair and they got right on it. No hassle and very polite! Will definitely be coming back.
Karen Levandoski 5/5
I just received my Maren glasses and I love them. They instantly fit and I can see!
No virtual try on 1/5
I clicked on every single pair and none had the option for the AR try on. Very disappointed and will just go back to trying on at the store.
Incompetent Disorganized Company 1/5
My first order last year was riddled with errors and delays. For my second order, WP just didn’t send me my glasses. For 10 days, the app said that my glasses were being worked on and they simply failed to send them. Then they cancelled the order. Sometimes you get what you pay for.
Aubrey-progressive-light responsive-Perfect 5/5
I just opened my new eyeglasses. I was afraid to order on line, but I am so glad I did! Fit, look and prescription were perfect. I will order another pair..soon. By the way, I was also able to use my Vision Insurance😊!
By VA Road Warrior
This was one of the best online retail experiences I’ve ever had and can’t believe the low price . Well done!
Lost my glasses and they can’t give me any Idea why. All they say is they are working on it. Poor customer service
Love the frames but... 5/5
By Lady black heart
My progressive lenses were off. To their credit they did take them and try to fix them. They came back worse. They weren’t willing to help other than a fifty dollar credit towards more frames. Which I never got. I had to take them to my eye dr. They had to make an entire new set. They said they were really messed up. So one pair of glasses ended up costing me almost six hundred dollars. So won’t do that again. I’ll still buy frames and readers from Warby just not script lenses. The frames are excellent.
Great Virtual Try On! 5/5
I’ve tried other virtual try ons that freeze or come up as tiny or giant. Warby Parker was perfect! The glasses look exactly as expected on my face, the low bridge option is a life saver, and the variety of color options is fantastic! So happy with my purchase!
VR really blew away my expectations 5/5
Dudes, I rarely write reviews but I found myself raving to my friends about how much I loved this app. I kinda just downloaded it to window shop for new glasses but ended up purchasing frames that I love and that are very different than I’d normally try on in the store/doctor’s office. I honestly don’t know if I’d try them on if it weren’t for the app. The vr is so cool and helpful because you could really get a sense of what they’ll look like on you. Like when you move your head side to side, you can see how the arms fall on the side of your face. I hate when I’d try other apps where they’re like,”try it on,” and make you upload a photo of your face and it’s so lame because it’s just so hard to tell if it’s actually gonna look cute on you. Anywayyy, good job on making a cool and functional app guys!
Love the phone try-on capability 5/5
Did Not Work 1/5
Said wrong password
Keeps crashing 1/5
Won’t even load up to the main page
Cracked lens less than a year 🤬 2/5
Where the lens meets the frame a crack
Not what I would expect to happen.
Let’s see what Warby Parker will do!!!
Excellent service! 5/5
Both Kip and Matt provided excellent assistance today. Kip adjusted my frames to my specs, and worked with me to get the right fit. The next day, I realized the frames didn’t fit as well as my previous Warby Parker frames. I returned to the store and Matt listened as I described my situation. Ultimately, I returned the new pair and ordered a different pair. Both Matt and Kip truly listened as I described what was going on, and they both provided outstanding service! Listening to what your customers are describing... that never goes out of style! Thank you!
Great Glasses Slow Shipping 4/5
Love the glasses but shipping took too long. Ordered 12/31 but did not receive glasses until 1/16 (shipping was from NJ to MN).
Greenwich ct store closed 2/5
Love my new glasses! I wanted them adjusted by Warby Parker so I traveled a half hour to the store and they are closed...well closed for me and my adjustment. The door was locked but an associate came to the door with a customer. The associate said they were closed for adjustments as they had no optician, which seem odd for an eyeglass store. I called the store last week to find out the hours and they didn’t mention the closure. I didn’t get the store when I called, but a central call center.
??? Hmmm 3/5
The PD is not working
Easy to use but not many options for narrow faces 4/5
This is a great app and the home try-on is very easy. I found myself very frustrated that they didn’t have many styles in the narrow and extra narrow sizes. That would make this the perfect app for petite women like me.
By Kelly Toler
Terrible quality. I have worn glasses since the 5th grade. These glasses are creaky when you move them. Like the lens is Ill fitting to the frame.
Love WP 5/5
💕💕 my WP collection! Great craftsmanship and quality!
So easy! 5/5
By One hot momma3
I love the virtual try on! I also have used the home try on but not all frames are available for home try on. It is so easy to order also! LOVE LOVE WP!
Not letting me virtually try on. 1/5
By everyone on the playform
I keep trying to do virtual Try-On and every time I scroll down it says Unable to try on. I have tried this for multiple days can it keeps saying the same thing. Can someone tell me what I am doing wrong??
Buyer Beware 1/5
Four months in, frames broke. WP says that their warranty doesn’t cover frames. Asks me to buy new ones with 10$ discount. Customer service is horrible.
bad incompetent service 1/5
By Alarm customer 1
Warby Parker must’ve run by children
1 week after I placed an order, I received a text message from someone claiming to represent WP, telling me that they “struck out” in obtaining my script from my eye dr. I knew my eye dr. was open for business, so what did “struck out” mean? Did they call once and forget it? I asked this of the unidentified individual in a response text. I received a non-answer response asking if I “wanted them to try again”. I replied ‘YES’. I never received a response to that issue.
1 week later I received another text message from someone claiming to represent WP, asking me if I want “thin lenses”. I responded ‘YES’, that’s why I specified thin lenses in my order.
A few days later I received another text message from someone claiming to represent WP, asking me “what type of vision I want”, reading vision, computer vision, or distance vision. I responded ‘Please READ my script, my vision is ON my script’. I then asked the unidentified to confirm that they did, in fact, have possession of my script’. Never got an answer.
The online-reported order status for this 3 week old order is “Working on it”. What the heck does that mean? I emailed to request a cancellation of this order due to incompetence. My guess is my cancellation request will be ignored like every other request I’ve made, and I’ll receive the order eventually.
i suggest using HipOptical.com as an alternative to the disfunctional Warby Parker
Love the whole getup 5/5
It’s an awesome concept but my tiny face
Would die for some extra narrow frames !!! :) everything is large even narrow !
By Love My Mac!
Warby Parker is everything they claim to be: exceptional service, quality frames, and a seamless purchasing experience at a reasonable price. I highly recommend them!
So easy to order and turned out Just Right! 5/5
I ordered my high index prescription glasses without seeing the frame in person and used the Warby Parker app to get the focal points right in the progressive lenses I needed. The glasses turned our just right! I can see great, and the frame isn’t too heavy. With all of the Zooming I have to do for work, it was super to be able to order from the safety of my own home and now, to be able to change my look on Zoom by adding a new pair of glasses to my repertoire. I think Warby Parker is very ingenious and commend them for solving a few glasses-related annoying problems. Go, WP! You scored some serious points with me.
I want a refund 1/5
By Where Are My Glasses
I ordered my glasses a month ago. They have been “in transit”’since then.
I love them! 5/5
By Another creative nickname2012
I love I love I love!!!!
Love my new glasses! 5/5
By Maggie maes
This was such a easy process and affordable! Thank you Warby Parker!
Buying my glasses was never easier!! 5/5
I am over sixty and was apprehensive about using the app, but it was easy and amazing, Great experience and the price is great!! Gillian
Very Satisfied 5/5
I received my new glasses yesterday, and it was quite a procedure with me getting my old prescription right and the right placement in my glasses. I have one eye a little lower than the other so we had to take a picture with the new frames on so they could get it right because I have progressive lenses. But they managed to get it all right and I love my new glasses. I wanted sun glasses but these turn a light tint but not dark enough for sun glasses? Any thing I can do?
Great Experience! 5/5
Due to Covid trying on glasses in stores is impossible. I turned online for glasses and found my answer here. Easy to try on and choose. Great quality frames, fantastic pricing! Thank you!