Is try on feature a super secret? 1/5
After clicking around in the app for 5 mins, I simply cannot find the virtual try on feature that made me download it…
Glasses not available for home try on 2/5
By raymond pfg
They get you with the free home try on of five frames but then most of them are “Raymond pfg unavailable
For home try on”
Amazing customer service & ease of app usage! 5/5
I am absolutely pleased with the customer service I received from this company! I loved the fact that their app is very user friendly! Thank you so much! Will definitely come back next time I need new glasses!! Love the quality and affordability!!
Love the virtual experience 5/5
Great way to try on glasses! Just ordered my second pair!!
By Apple Eview
Previously used big-box glasses retailer. This made shipping, trying on, and payment easier. Will use again and again!
Greenwich conn. 5/5
By vinny bricca
My wife and I went to the Greenwich store and had a wonderful experience. Steven took excellent care of us. He made the perfect recommendations and checked our insurance so we could see all of our options. Dr. Amanda Khalil was perfect with the way she conducted herself. She was very thorough with the examination. She made us feel very comfortable.
No option to download Rx 2/5
By Chief Amity Island
I find it very disappointing that there is no option to download your current prescription from a different Doctor. It would make things so much easier.
Terrible Experience 1/5
Shopping at warby parker is supposed to be convenient but it has been far from it with my most recent experience. It took over a week to get an update on the eyeglasses to try on at home, then when I tried to order the login to my account it didn’t work, when I tried to go order the eyeglasses, the order wouldn’t go through! Either the server was down or there was some other technical issue they really need to resolve. What a frustrating experience!!!
I love my glasses 5/5
These are the best glasses I’ve ever purchased. The lenses are clear and I could tell the difference in the quality from my Eye Express to Warby Parker, it like Dollar store vs Macy’s. Thank you for great product. I will be purchasing more and spreading the word.
Great glasses, but the App needs work. 2/5
You can’t update the shipping address after importing your prescription.
Best customer service! 5/5
Friendly, helpful and best of all easy to understand and communicate with!
I’m a Convert 5/5
By chgo buckeye
Service was impeccable and whole process was unbelievable. I chose 5 samples through the app to try free at home. Few days later, with 30 minutes on the parking meter, I went into WP retail store and dropped off samples. I chose one of samples, got fitted using their technology and was out door with 15 minutes to spare. And they fit and look fantastic. When I had two questions, I sent texts that were answered in minutes. We’re converts!
I LOVE THESE GLASSES 5/5
I don’t know how they did it, best glasses ever.
In less than 6 months 1 arm became very loose, and the lenses have obstructions on them that look like oil smudges that don’t come off and scratched easily, I’m 50 yrs old and not just leaving them around or throwing them in backpack, they just didnt hold up
Great app 5/5
Easy to use. This will make getting my prescriptions updated quickly and from the comfort of home
Love these frames and lenses!!! (Louise) 5/5
By Sunshine Callie
I received my glasses today. I no longer have to wear readers on top of non- bifocal glasses!
These are perfect!!!
Thank you so very much!!!
App has a bug 1/5
The app won’t let me sign up, I’ve closed it out and re entered my information a couple times and it’s still not working.
Despite suggesting adding “needing your PD Measurement on your prescription”somewhere on the page, these guys rock! Prompt, Courteous and Reasonable! POW! POW! And POW!!
Bad prescription 1/5
My new WP glasses gave me headaches even after 2+ weeks of wearing them. I returned them.
Lost my business 1/5
By John M 77
I went to your shop to have new lenses put in my older WP frames, was told you no longer do that.
I feel WP has become just like all the others.
I’m shopping elsewhere again. Sad!
Won’t go anywhere else now 5/5
I had the best experience with Warby Parker. Amazing online chat help who informed me there was a store not to far from me. Went to the Princeton branch and had equally outstanding help. The young girl was really patient and brought me several designs to try, guiding me on what best suited my face. The price was equally fabulous and very reasonable. Received my new frames today and they’re perfect.
I’ll definitely be using them from now on. Customer for life. Thank you!
As good as it gets! 5/5
My glasses are perfect. My husband is an ophthalmologist and said they are made extremely well. The lenses. My prescription is progressive lenses. The frames are great too
Amazing App 5/5
I absolutely love how easy it is to use the WP app. It stores all of my historical information and helps me easily order a great pair of glasses at any time.
The app feels like it’s my ‘hub’ which stores all of my important eye wear info and allows me to have a seamless experience online AND in person.
As a person who works in digital products, I think that this app is best in class!
Great quality at a great price 5/5
CS was wonderful, and the order arrived timely and is of high quality, especially for the price!
Warby Parker Review 3/5
Will be able to properly review once glasses are assessed to accommodation specifications .
Nice design low quality 1/5
First pair of glasses that fall apart with less than a year of minimal use.
Arm broke off glasses after little more than a month 2/5
I really love the glasses but I’m super disappointed that they came apart so soon. We are unable to fix ourselves, as the screw is too small for even our tiniest screwdrivers. But what’s most disappointing is WP’s lack of warranty or willingness to fix. I have to travel a fair distance to a Warby Parker store to get them fixed for free. Or hope that a local optical store will do it for free. Bummed. And this keeps me from wanting to buy another pair through here.
App is lousy. 1/5
Can’t order contacts for both eyes on iPhone, when you alter qty from 12 boxes it deletes the other eye. Finally figured out how to order one eye at a time but software is buggy.
Frame reuse policy 1/5
Warby Parker’s new policy that prohibits the reuse of frames for a new prescription is indefensible. I was given the explanation that a used frame might subsequently break and would cost Warby Parker due to the frame guarantee. If a policy change needed to be made, which I assert it did not, then the change could simply be to not warranty used frames, instead of refusing to place new lenses in them. This is an unnecessary and absurd additional cost for those of us who have perfectly usable frames. This policy has caused this to be the last time I use Warby Parker for my eyeglasses needs.
Love the Company - Hate the Small “Narrow” Selection 2/5
First off, I want to say I was really happy with my eye exam, prescription, and the customer service and overall care I received while ordering my glasses through Warby Parker. My only complaint is that while I fell in love with a number of different pairs of glasses they offer, I quickly realized that if you have a “narrow” face shape, your selection pool to choose from is drastically reduced compared to other more “common” or I guess, desirable, face shapes.
After I chose my pair of glasses, which weren’t the pair I had originally wanted but were the only ones offered in the “narrow” face selection that I halfway liked and that fit my face, I discovered on your app that you only offer 39 pairs of glasses to choose from for “narrow” faces. This sounds like a decent amount at first, but the number is dwarfed in comparison to the 121 pairs of glasses you offer on selection for “medium” width faces.
I understand that your site says that
“medium” width faces are the most common face widths and therefore it makes the most sense to offer the largest selection of glasses in this size. However, you also offer 73 different pairs to “wide” width faces, another face shape that is arguably less common compared to “medium” faces, just like “narrow” face shapes. The difference in selection size among the less common face shapes is blatantly noticeable and quite frankly, inexcusable; and even more inexcusable, is why “medium” face shapes are given more than triple the amount of frames to choose from than are “narrow” faces.
Hopefully, in the future, you’ll add more frame options to your “narrow” face shape selection. Your company has so many beautiful frames to choose from and it’s disappointing to your customers when they find a pair of glasses whose shape, style, and color they like on their face but not in an existing size that will fit on them.
Fun features with AR frames but glitchy app. 2/5
Fun features with AR frames but glitchy app. Running an iPhone 13 mini on iOS 15.2. Tried restarting phone. App needs restarting after crashing and being unresponsive. UI design also seems overly simple ignoring obvious consumer uses such as reviewing items or adjustments of items in the cart.
I loved the app it’s well thought out and organized what’s really cool it’s the styles really hard to decide without wanting to buy them all.
Received on time, great fit and works wells.
Very happy with Warby Parker 5/5
By SoFlo Chic
Overall, I have owned 7 pairs of Warby Parkers over the past two years. I appreciate their customer service and feel they are willing to help. It’s a one stop shop when purchasing new eye or sunglasses. Take advantage of their virtual try-on option, it’s really a great tool!
Customer Service!! 5/5
By Single black male
I don’t often write reviews but I felt this was deserving. I’ve gotten glasses from Warby Parker since I was a junior in high school and I’m now a year away from being 30. I got my 1st pair before they had brick and mortar stores. I’ve always loved their unique frames and price point. I have also only upgraded my frames due to vanity and not because they broke. I wear glasses 80% of the year so my glasses get thoroughly beat up. I’ve never broken a pair. I had a seizure (while wearing my glasses) and cracked my head open but my glasses still held up!
Ok so now the real review :) This is in regards to their customer service. I recently called to pay to upgrade shipping to expedited. None of my cards were going through and it was clear there was a problem on their end. Instead of the rep asking me to call another time/day, she did a courtesy upgrade so I didn’t even end up paying for it. I wish I remembered her name! She was awesome!
I also love their new replacement policy. Formally, they’d replace the lenses for free but now they replace the entire frames once during a 2 year period. It might be a year, but regardless, this is an example of really treating customers properly. I’m a Warby Parker Stan for life. I always suggest them to anyone who asks me about glasses. And I always get compliments on my glasses!
Soooo helpful 5/5
By new year new glasses
David assisted me over the phone and saved me money by helping me put the final touches on my frames. Absolute best customer service.
Don't be late !!! 1/5
They don't care about any mishaps during commute !! You miss it they don't care !!!! No courtesy no nothing !!!
Great Customer Service / selection and Pricing 5/5
By KState Brady
First time purchasing from Warby Parker but definitely not the last. Had questions that were quickly and accurately answered. Very friendly customer service reps. Ordering couldn’t have been easier and prices were very competitive. Will be ordering all my eye needs from Warby.
Don’t Buy Their Sunglasses 1/5
The tint in the photos of the sunglasses, is way darker than what you will actually receive. The grey shade is barely even tinted, and does not help to prevent light triggered migraines. I still squint whenever I wear them, and was unable to return them due to the return policy. I feel like I wasted time and money. I really tried to make them work but the prescription sunglasses get a 0/10.
False advertising 1/5
There is a link on the WP website (bottom) for trying on glasses virtually. When you click it, it brings you to downloading the app. Once I downloaded the app and signed up for an account, I couldn’t find anywhere in the app where I could try on glasses virtually. Wasted time and now I’m uninstalling this app.
Sweet App For Competitively Priced Glasses 5/5
Was referred to this site/app by a friend. Not only did they offer cool looking eyeglasses but they let you try them on virtually. Bought my pair and fit perfectly.
I’m nervous to make the order
Where is my order!!!??? Last update said I would get then on Dec 31!!! 2/5
App is great, visit a store 5/5
App is great, visit a store like the New Orleans office… Gerald is superb! 🥰😍 ask for him in New Orleans !!!
By Danny boy Kalamazoo
I’ve used the try them on at home deal twice, I finally have narrowed my choices down to two! No for the eye exam so I can order some new glasses for 2022!
Super fast shipping and receiving! Very impressed with the quality and the price! I cannot wait to own some of these awesome glasses! Keep up the great design and manufacturing, also the home try on is awesome! Thanks for being there during COVID, you and your employees all stay healthy!
Best glasses ever 5/5
I had my eyes tested and bought glasses from an eyeglass place near me. The glasses never fit right and screws kept falling out. So i took a chance of sending myPrescription to Warby Parker and got new readers and Progressive lens glasses. Wow what a difference!! Glasses have no screws holding the lenses in which is great snd they fit perfect and can see perfectly!!
Amazing Quality! 5/5
My glasses are great! Definitely worth the price! Came in quickly, the Warby Parker team is awesome! 10/10 Recommend!
Annoying notifications 2/5
Fine app for what it’s meant for (which is why they get a star back), but I have gotten daily notifications for the past few days reminding me to spend my FSA balance. One would have sufficed, particularly considering I _just_ bought a pair of glasses from WP for that exact reason! Well, I hope this app won’t have anything important to notify me about, because it just lost its notification privileges.