Sign up issues 1/5
I was excited to download this app as I go to Wawa everyday. After signing up it will not allow me to sign into the app. I’ve tried many times and it doesn’t work! Very disappointed
Very confusing 2/5
Trying to see basically what there is in the store (tablet where you make sandwiches)so I could see my options
Absolutely worthless 1/5
The app doesn’t do ANYTHING unless you allow access to location always. The app doesn’t submit your order until you’re in the parking lot, apparently even if you pay in advance.
By Jeremy hutchison
Tried to order ahead and there’s no mention of what to do when you get to the store or that you need the app of the person that ordered it. And the only way to find the order it to act like you’re placing another order. Deleting it, now I know why I hardly ever go to WaWa.
Why does it need to always access my location to function? 3/5
Make it work when I have it set to only access my location when I'm using it, not that it requires to always access it.
Online Receipts 4/5
It would be great if this app update provided us with receipts of our 10(or so) last transactions. Beside that it’s great! Mobile ordering is so convenient especially when in a rush for work.
Location services required 2/5
I chose the settings to allow location access only while using the app. I chose the right wawa location near me and added my order to the cart. Constant error telling me I must enable background location access prevented me from ordering until I allow. Why do you need to know where I am everyday to order my hoagie, wawa?????? My god.
Not secure 2/5
After initial login I am never asked to log in again, even to reload my account with a saved credit card. It should definitely at least require TouchID to use financial information. I don’t trust the app. This is in addition to its clunky user interface and almost useless mobile ordering system.
You need to test your app 1/5
Many many pop ups telling me i needed to change location settings. Add everything to cart, app crashes. Have you ever heard of UI testing? Do it.
Beyond disappointed 1/5
One of the most frustrating things in life is when someone takes something that is working fine and making your life better, tries to “fix” it and ends up breaking it. With the last update I went from mobile ordering working ok to it not working at all (geofencing never trips) EXTREMELY FRUSTRATED. Wrote to complain on the website and got a canned “sorry” response with no resolution. This will certainly result in less visits to Wawa.
Never ending error message. 1/5
I used to use this app religiously, but every time I open it an error message pops up that says “Something went wrong. We’re sorry but there is an application error. Please try again or contact us for assistance.” I hit okay, and it pops up again. And keeps popping up, over and over, until I give up and close the app. I’ve deleted and reinstalled several times, and all of the settings and permissions are set how they should be. It’s it’s beyond annoying to the point that I just don’t use it anymore which is a shame, because I love my Wawa and this app always worked well for me in the past.
Why not upgrade for pay at pump 1/5
Most gas stations are now going to app pay at pump. This prevents credit card skimming. I would fill up there if I didn’t have put my card in the pump.
Privacy concerns 1/5
I was hoping to enjoy and use this app but I had to delete it as I don’t like how it requires location tracking when while not using the app. Why is this necessary?
Used the app for the first time to order food and when I got to the Wawa’s for pickup they didn’t even have my order! The app said it had sent, too. Very disappointing and frustrating.
Fix your app Wawa 1/5
This app used to be better. Now I have to tap log in several times before I actually get in. And it wants me to Always allow location services. No thank you!!
Before you read please note that I’m a enormous WAWA fan. 1/5
By scanning problems
WAWA’s sw developers consistently updates its app. Which is a good thing; however, the most recent update is just awful.
You used to be able to pay man
Useless App 1/5
This app is now useless! Before I would be able to login after several annoying attempts, but now no matter how many times I try I can no longer login. Several other people have complained of issues and even Wawa employees have told me people have been complaining here at my local store. Does Wawa even care enough to tell their developers to fix this app??? It doesn’t appear so..
Only works if store knows what to do 2/5
Ordered on app, chose to pay at store because I’m getting snacks and drinks too. Cashier had no idea how to ring up the order. Manager had no idea. They had me order all over from a store kiosk. When I got my sandwiches, the sandwich makers were confused because they had two orders of exactly the same sandwiches. My order was obviously in their queue.
Balance disappears 1/5
By J. Davenport
I’ve used this app and at first I thought maybe I just miscalculated what my Balance was, then I happened a second time. I then started keeping my receipts and low and behold money has disappeared conveniently. Nobody to call, store managers are useless and now I’m done using this app.
Can’t login even after password reset 2/5
Can the developer fix the App so people can actually use it..
App doe not work 1/5
By Gene 357 T
IOS 22.1.2 installed app several times. Keeps closing in foreground or closes. Please fix. Just sits at opening screen.
Newest update 4/5
Love the app, that’s mainly why you’re getting 4 stars. However, the newest update took away the ability to calculate tax and forces customers to pay online, which takes away from being able to online order, grab the order and leave. Which is okay until you’re stuck 6 people deep and gotta get to work. Will this be fixed in the near future? Hopefully so
NOT user friendly built solely to provide data to the company 1/5
I just downloaded the app to order my husband’s lunch for him to pick up on his way to work.
1). I have to ALWAYS ALLOW it to know my location. BS.
2) It didn’t generate the order because I was still home.
3). You have to use a Wawa gift card for payment
I get that they want to use my data to market their products but if I place an order I EXPECT that order to be made. I am deleting this app and I will NEVER buy anything here again.
FORCES YOU TO TO CHOOSE “ALWAYS” IN LOCATION SERVICES! 1/5
I used to really like this app and actually saw their rewards incentive as positive...but not anymore!!! As of few weeks ago every morning when I open the app I am prompted with a mandatory settings update to change my iOS locations to "ALWAYS." Basically, Wawa wants permission to be able to follow me around ALL THE TIME and have access to all my private location information so they can use this this for their business purposes... Hmm, I wonder why??? I am not okay with this and I am never ever going to authorize this. I actually even for the sake of clarity tried to contact Wawa today about this through their "actual" app's feedback portal. To add insult to injury upon hitting submit I received an error message stating, "the Wawa app is not accepting feedback through the app at the this time. Please try again later." Really?!? **Rolls eyes here** Enough said, you can all make your own opinion at this point.
App Improved - Rewards Stink 2/5
This app has steadily improved, becoming more stable and thus, more useful.
Unfortunately, the rewards that I earn seem to be specifically designed to be things I don’t want. If I am getting a reward for spending $50, it should be useful to me.
There are other “spot” rewards, which are usually things they want to get rid of or to introduce. This is understandable, as it is basically a “free sample”, but until the rewards I earn are useful, 2-stars at best!
Background Location 2/5
Please, please, please stop asking me every time I open the app or go to different sections of the app to change my background location setting to always. I get constant pop ups asking to change my settings. I will not update to always and having to clear this every single time I use this is a bit of a pain. This didn’t happen w/ any other versions.
App needs many improvements to be useful 1/5
I wanted to love this app but it just doesn’t do what I want from it. First of all, i can’t order at my house three minutes away, pay, and go pick it up. My order is placed when I arrive. That saves me all of a minute. Second, the app wouldn’t even let me edit what I wanted on my “custom salad”. I feel like I’ve done it before, but this time it’s just not an option. What’s even the point if I can’t do what I could do on a screen in store? And then having to reload the gift card to be able to use it via the app so that you’ll hopefully end up with money left over on it, and thus be encouraged to come back, is just a poor business tactic. I love Wawa, but I’m done with this app.
App needs work 3/5
By janie almost
Half works and my screen when I open it is stuck on a cup of something
Pay Support Needed. 3/5
By Peter Aponte Jr
Wawa accepts Pay in store but not in app? Cmon now.
Never works. 1/5
This app was cute and all when it worked regularly but I haven’t even been al to sign into the stupid thing for the better half of 3 months, keeps shooting me back an ‘application error.’
I check back roughly every 2 weeks to see if you guys have bother to fix the problem but the developer’s apathy is pushing me away.
location services pop up is ridiculous 2/5
Yes, I know that I set location services to only when using the app. Why oh why do I need a pop up every time I open the app or hit the home button telling me “background location is not enabled”?! It’s annoying wawa—and no, you don’t need to know where I am at all times.
Orders don’t come through correctly 1/5
Don’t launch an all until you’ve worked out all the bugs, especially if the bugs are impacting THE ENTIRE POINT of the app. My order was completely incorrect: wrong sizes, wrong amounts. The associate handling it said orders frequently come in incorrectly or with missing information. DO NOT USE UNTIL THE ORDERING FUNCTION HAS BEEN FIXED. Also, why does this app need constant access to my location in order for me to place an order? “Use location services while app is in use” does not allow you to place an order. I don’t want to share my location with you constantly, I don’t know what you may be using that information for and it feels invasive and unnecessary. App has been uninstalled and will not be reinstalled.
Always in need of location 2/5
I’ve never seen an app more pushy for location. If you don’t have it set to always (because while using app” isn’t good enough) it will nag you every time you go to the home screen to enable this setting. Wawa should take a page out of Chick-fil-A’s handbook and make a more reasonable app for tracking location for mobile orders. It’s a sandwich and coffee app, not Find my IPhone.
Big suggestion - Apple Pay card reload 4/5
I enjoy the app though the rewards card vs gift card selection may confuse older Wawa app users. One huge suggestion. Your reload options for a gift card only allow you to reload with a credit card that will be stored on your Wawa account. Please add the ability to reload with Apple Pay like many apps do (e.g. Starbucks) so a user doesn’t have to store CC info on your servers for obvious security reasons. Thanks!
Wants constant access to my location 1/5
This app won’t let me place any mobile orders, and constantly reminds me that I didn’t grant it constant background access to my location. “Only while using” was not acceptable, so I will be uninstalling this app.
Good App, but issues with recent update 4/5
I love this app and I use it all the time with almost no faults. Within the last couple weeks though, I’m having an issue where my gift card balances won’t update. I hit the refresh button but it doesn’t change the date or balance.
App needs work 2/5
Now, I admit I am NOT the most technologically advanced but that is, perhaps, WHY this app needs work! I seem to always run into a glitch when ordering-from not being able to log in with a password I know is correct, to it constantly signing me off and then having to log back in. This does not help me when I am rushing to work in the morning and it only
frustrates the customers in back of me. There are too many steps to finally place your order, too. Why do I have to press “Ok” as the last step? It says my
order has already been placed but if I don’t press OK my order does not go through! Also, why does the non-essential “decorative” home screen picture last 5-7 seconds? Apps are all about speeding up the process and this one just slows me down. Please fix this or I’ll go back to no Wawa app...
Rewards going missing?????? 1/5
By Manny in VA
Not only is it a pain for the app to work in certain locations, your rewards wind up disappearing too!
The app will freeze, buffer endlessly or just not work, at certain locations, making checkout totally frustrating.
Now three of my rewards disappeared. It looks like they upgraded the app AGAIN, and my rewards are gone! Two were supposed to expire in early January!
Like others have said, now they want you to set your settings to ALWAYS, for tracking. No thanks!
I also keep having to enter password every time I open the app. I also get app error messages a lot now, didn’t before the update. Pretty annoying.
For whatever reason, the pay screen is incredibly bright, you need freaking sunglasses! The brightness on my iPhone is pretty low, so when I click on the pay button, WHOA!!!!!
And there’s no contact info to report my missing rewards. One was to expire 01/01/19, the other 01/06/19 and I cannot remember the third.
UPDATE: so apparently, I can’t logon unless I select Always? I have entered my password several times, app won’t sign me in. I have my password written down, so it’s not a typo. This really stinks. I have almost $30 on my card!
Wawa, please fix this mess soon. The app worked great BEFORE this lousy update.
Really love Wawa, they’re app not so much.
App worse now than when first introduced 2/5
In Wawa’s haste to push their app on their customers, much has become worse than when the app was first released.
As others have mentioned, reloading your “account” with money is more difficult. Whether you try to reload in their app, which forces authentication and often doesn’t work, or the much longer process it takes to add money while actually at a store. The new “re-design” of the app now takes a bunch of taps just to pay your bill at the store. So much for enhancing the user experience; perhaps they need to hire an actual customer for a functional, actually easy-to-use design. A “Pay Now” function should be a direct link from the main menu; it should only take one tap to show your scannable payment code to the store clerk.
More egregiously, I can’t log in to the app to access my account & pay for items. Currently all I get is an error about authenticating & the useless suggestion to close the app and re-open it. This happens a lot, and especially with app updates. So meanwhile Wawa is sitting there earning interest with my money & your money. Good for them, and so sorry for you, the actual customer.
Will not allow Amex to be stored as payment 2/5
App chokes on the 4-digit CVV associated with Amex cards.
Issues with your app 3/5
You don’t allow for clients whom have the app to order on the go so by the time they get to a Wawa it’s ready to be picked up. Instead you make them wait and defeat the whole purpose of a mobile app purchase ahead of time. Just charge the client and allow for the order to be prepared ahead of time.
Needs an update 1/5
Severe battery drain and the app always logs me out.
App not working since update!! 1/5
I’ve tried to use my app twice in the last week and can’t even get logged in; keep getting an application error message. I keep money on the app so I don’t have to pay in store and can’t get to it!! PLEASE FIX
Can’t reset my password 1/5
I was super excited for this app, but every time I try to reset my password the app is giving me an error message and tells me to contact app support..... I’m hoping there will be a update soon!
Hardly ever works 1/5
Great try Wawa but the apps freezes when you try opening it. Many times if you can login there’s a server issue. What good will it do to have the rewards program if it’s only linked to this app that doesn’t work. Time to go back to the drawing board Wawa and get you a better developer. This app creates nothing but frustration! I’m done.
Wawa wants to spy on your location!!! 1/5
App constantly keeps asking to enable background location services even when your not actively using the app!
Not working 1/5
Just got the app signed up can’t login says invalid password put my email in I get a “application error”
Spammy, broken, and near useless 2/5
Keeps asking for full time location. No. Wawa is not getting my location 100% of the time and Wawa has no use for it except to sell my data.
Ordering doesn’t work.
Wawa Taylor’s Lane Store BAD STORE don’t go there 1/5
Do not go there at all because you will not receive credits for your Wawa Rewards. They have still not fixed this issue with me. Other people just don’t notice it but it affects you as well. After they scan your rewards card in the app it normally shows on the pay screen, but here it does not. Watch your balance after going here and you will see no rewards transaction record. I have called them 2 times now and they say they have there second level crew on it fixing the issue. I went back there yesterday and did a test and still no rewards came off. They are not helping me. I will not go there ever again now.