No longer opens 1/5
This app no longer opens after the update.
Frustrating customer service 1/5
I bought two chairs. Both were damaged, so I was only able to piece together one full chair. I’ve requested replacement parts multiple times and haven’t gotten the parts or a new chair or a refund, and the app won’t even let me write a review on the item’s page. Shop Overstock or Amazon. Wayfair will just take your money and run.
Update after “developer response”:
Obviously I’m already in contact with the service team. This is the problem. When a product is damaged or doesn’t function properly, the service team does NOTHING to correct the problem. Purchase at your own risk!!
Wayfair is truly all you need 5/5
Having a new home, with ever evolving tastes, it’s reassuring to have a solid go-to for furniture, rugs, and decor. Most of my home is furnished and decorated with the Wayfair brands. Shipping is prompt, items are of good quality, and returns are seem less. Wayfair is truly all you need!
Great variety, value and clear product descriptions 5/5
I enjoyed using the app- it had loads of clear information on the products, the question and answer sections are excellent, and the multiple photos really help. I was able to even easily change the order quickly and get what I really wanted ... they have such a huge selection that I didn’t see it at first. Also look for the filter button- I didn’t see it first, but you can use it to narrow down to your ‘must have’ features and find ... in my case, the perfect Christmas tree! FYI they no longer have free shipping to Hawaii- my only disappointment- shipping was over 30% of the item’s sale price! But what I saved on the sale price made it ok, otherwise I would have not got it. Update: I shared my confirmation email from Wayfair with my Mom, and I was suggesting we share the tree and wondered if she wanted it my parents home first or... She went on Wayfair.com and found a less fancy tree for them- “we will come to your place when we want to watch all the colored lights blinking “. LOL! Mahalo to Wayfair for hooking up our Hawaii based family for Christmas in 2020.
Great shopping store 5/5
You guys are great. Great online customer service and amazing customer service via phone as well. Just 2 things; when are you opening a store in Florida? It’s great to be able to touch, feel and see items in person, especially the furniture side. And please offer more coupons for greater and bigger discounts. Money is tight but still want to be able to buy a few things for the house. Either way, thank you Wayfair.
Love the quality of your products 5/5
I had been looking all over for flower pots to decorate and be of great value. You are the best around. Thank you!
Kitchen Cabinet 5/5
We love Wayfair! It always comes to you very quickly. We have always been very satisfied with the product! But most of all, you do not pay shipping charge if you buy a certain amount. Betty House
Hone decor 5/5
By fort knocks
I am so happy to finally find a company that has an endless selection of fine quality items that make me feel like my home is current and I am in control of the color style and design with an affordable budget.
Love this website 5/5
It’s the very best! You can get everything you need, in the style you need it in.
Wayfair review 5/5
Wayfarer makes it so easy to order anything. I love how quick and painless the whole thing is!!!
App glitch 2/5
Since the update I haven’t been able to use the app. Going back to the search results after viewing a product is sending me to the top of the results every single time, no matter how far I scroll. This is such a pain and waste of time. This happens with any search terms and has been happening since the update. Please fix this I love shopping on your app.
App no longer works - even on newest phone. 1/5
By B in NYC
Love Wayfair 5/5
By Idaho Wapati
I’ve bought two rooms plus additional items from Wayfair. I recommend them to anyone looking for any houseware item. Just got a vacuum. I look other places and always come back to Wayfair. They are easy to work with, and you CANT beat free shipping. Their carriers are great too. Ordered a living room set and a fork lift was put through the back of the sofa. No fuss, just took it away and I had another within a week. They are the best!!!!!
Wayfair Wayfair!! 5/5
Wayfair thank you for making shopping so fun and easy!!! It’s truly a great experience the filers make it even easier!!! Can’t wait to get my newest item!!
There is always something with this app 1/5
Every single order I’ve made with Wayfair has either come with the wrong parts, or is out of stock even though the app clearly says it was at the time of purchase. This app is run horribly. Now, I have to wait 2 months for my dresser. That will be 3 in total. If I didn’t call and ask about the status of my order I would have never known it was on back order.
Unprofessional and careless.
UPDATE: I cancelled my order. I was refunded a partial amount. Now that I’m trying to buy a different dresser with my wayfair credit line, it’s giving me a hard time. I had to call wayfair and get transferred over to citi bank for them to tell me that I still have not received the full refund. I’m on the phone with them right now and they can’t even tell me what exactly is going on with my account. Never in my life will I buy furniture from wayfair again. This experience is so annoying!
Shopping on Wayfair 5/5
I recently added a bathroom to my 1930’s home and found most of my items on Wayfair. The app is so easy to browse. Lots of choices, great prices, excellent search tools when using key words, options to save favorite items and great suggestions. All items came in beautiful condition including a marble topped fully assembled vanity and beautiful porcelain tiles for my floor.
Happy Camper 5/5
I have shopping with Wayfair for years and they haven’t let me down. They are my go too for what I need for my home.
Shopping at Wayfare 5/5
I love buying from Wayfare because of fast delivery and quality products.yes that is why
Best Selection Ever of Quality Products 5/5
By FUR baby's MAMA
Once I am on your site, I know I am in for a wonder experience. I know what I need, it will be there, with a affordable price.
Love Wayfair but... 1/5
By Maria in Alabama
new update has caused the app to keep crashing. Very frustrating.
customer service is a joke!!! Took a very long time to receive my merchandise which was a Queen sized frame. Frame was damaged. Took photos. Went on app to write a review & was never given an option to do so. Finally a pop up asked about my experience, I explained my situation. Months later, I received an email from customer service apologizing with a $20 gift card. Really?! Horrible service. Still unable to put a review for a frame I had to throw out. I’ve told friends & family to stay away from this company. Deleting app after this review. Thanks for the trash!!!
Good product at good prices. I’ve been satisfied with everything I’ve purchased from Wayfair
Browse FAIL 3/5
By totally fabulous islandgirl
When browsing items and you select one to view and then back out..... IT SHOULD NOT TAKE YOU BACK TO THE TOP OF YOUR SEARCH. A COMPLETE INCONVENIENCE. Fix it! No one wants to keep starting over. Thanks.
Love Wayfair 5/5
We have ordered multiple times from Wayfair and love it. Everything has mostly been wonderful but in the event there is an issue, Wayfair has taken care of immediately. I have never dealt with a company that is so in time with its customers.
Edison light bulbs 5/5
I never can find an assortment of shapes, sizes and different wattage styles unless I run all over the state. On Wayfair I find everything I need.
I will write a review after I get the product
I am still waiting for the table and chairs I ordered 3 month ago
Order not received 1/5
I have only tried to order 2 items from Wayfair, both of which took months (no exaggeration) to receive an email saying the items were no longer available. It took another week to get my money back. I will NEVER attempt to order anything from them again.
Great stuff 5/5
By DM electrical
Always find what I need here!
UX improvement please 2/5
After clicking into an item’s detail page and go back to the main list, it brings me back to the top of the page!! Super annoying! How am I suppose to browse if it keeps reset my progress
It can be a little laggy or buggy like randomly clearing all your filters during a search, but most of the time it’s an easy and convenient way to browse Wayfair’s inventory.
I LOVE this App! 5/5
We decided to sell our house and buy a fixer upper! I have purchased so many awesome things from Wayfair! It’s my go to app for anything!!
Shipping issues 3/5
The problem with wayfair seems to be shipping issues and out of stock issues. I’m new to wayfair and so far I haven’t had one successful seamless transaction. Also their prices fluctuate a lot so pay attention.
10% Coupon never came 3/5
By Quad A+
Just disappointed that I was told I was sent a 10% coupon but it never came and I really needed and wanted to use it for my next immediate purchase related to a refund/return.
What’s up with the prices? 3/5
It’s not a bad app. It works fine, and it’s great for browsing. You will find deals, but some are rather misleading. Maybe Wayfair needs a policy change, as a lot of the products listed show crazy price drops, but there was never any price drops to begin with, rather it’s just listed as a price drop. Be sure to check if the price is not messed with before making some kind of impulse buy.
Easy Shopping 5/5
By Aurora Diane
This is an easy app to use.
The Prices Lie?? 3/5
I think the Wayfair website is fine, but the app has some explaining to do. I keep seeing shockingly low prices on items, and when I click on it the price jumps up a couple hundred dollars as if it didn’t just lie to me. I mean it could be worse, the app isn’t very glitchy. I’m just continuously peeved off every time I click on something and it doesn’t show the same price.
Everything at the touch of a finger! 5/5
Love Wayfair, so easy to use and great products!
I love the way I can shop here 5/5
Great UI, no frustrations!
I found what I really needed in good price.
Difficult site to order purchases 1/5
By Louisiana Dancer
Difficult site to locate and order products. Type in specific product and brand name and have to search through lists of products to locate it. Many Products not in stock.
The app didn’t let me change my order very easily
Great products Great price 5/5
By nc bargin queen
I can’t believe you get quality furniture for such an amazing price. Wayfair really has just what I need!
Cancelled order 1/5
They continually cancel order due to availAbility , yet it remains for sale .WTH??????
Buggy and annoying 2/5
App constantly resets my filters and makes me re-enter my zip code. If you click on an item it resets your scrolling progress. Product selection is good which earned the app 2 stars. Honestly unbelievable for such a popular app.
Great options and they are beautiful 😀
Light fixtures 5/5
I ordered new light fixtures for my new house! They came in a week ! Perfect timing as my handyman was coming the next day ! So he hung them. I’m adding a lighter look to my antiques, since this new home is at the beach !
Wayfair has great sales , great customer service, quick delivery! They never disappoint 👍😊
Product quality super poor 1/5
By Wayfair is Poor
Poorest of all the furniture providers. Very disappointing. Only good thing about them is customer service is ok.
Some great stuff & prices, but abusive emails! 3/5
Over the years, I’ve purchased several items from Wayfair, both directly and through eBay.
But at least three, maybe four times now, I get sick of deleting their DAILY mailing, then unsubscribe to all their mailings.
Unfortunately, the first time you try to purchase something out of stock, the daily mailings start up again!
They know it is abusive!
Who,(other than Barbara Streisand), buys furniture every day!
Wayfair credit approval still pending 4/5
Like the App , Sale prices and FREE Shipping. Slow credit approval though compared to most online stores and kludgy online credit application. Went ahead and bought gas perk gift cards instead, but cart checkout would not let me proceed with a $0.00 balance(Ie. Gift cards and coupon applied)...so I bought a really cool barn swing with my new Professional discount and could then checkout using PayPal.