Prices aren’t accurate 1/5
Feels like a bait and switch. Prices have not been accurate for a long time despite me putting in my location and choosing my restaurant. For example: pretzel bacon pub classic chicken sandwich shows as $6.19 on the menu. When I go to my bag it shows $7.39. Yes that’s before tax.
Crap app 1/5
What a stupid app. Sigin up doesn't work always 403 forbidden error.
Don’t give refunds 1/5
Literally no matter how hard u try, there’s no way to contact them without directly going to the store. Don’t buy here, they always get the order wrong
Glitches 24/7 1/5
By Bea$$$t 24
No matter what, there is ALWAYS a issue somewhere, if it actually lets you sign in and doesn’t give you a “Error Request Failed” then you won’t be able to turn something into a meal because all the sudden there is no “continue” button. It’s honestly worth having the app but they don’t take care of it nor do they EVER change the “coupons” (that also barely works) the only thing that makes it worth is the points you build towards free stuff.
app broken 1/5
recent update broke app lost my points so i feel cheated out of how much i spent
App won’t let me sign in 1/5
I’ve had the Wendy’s app for a couple years now and haven’t had any problems until lately. Today it won’t even let me log in saying there’s an error code or whatever. From ready the other recent reviews I can see I’m not the only one.
It gets worse with every update. It gets stuck on “getting location menu” and doesn’t work.
Waste my time 1/5
The worst app I ever used. Use web to order is better than this trash.
Completely Broken Again 1/5
So I get an error try to log in saying it can’t create my account. This is the 2nd time this has happened. Last time I contacted customer, got little feedback but they appeared to fix it. Now it’s back. Maybe has something to do with updating to iOS 16.
Worst food app I have on my phone! It lags so bad and is almost impossible to get it to load half the time.
App doesn’t work 1/5
Tried both iPhone 11 and 13 doesn’t load on select pickup method. taking forever to load and will exit the app once can’t load. FIX YOUR APP!!!!
Using rewards. 2/5
The food I like is never offered free. When I select something that is offered it almost never applies the reward on the first day . I loaded a reward for a sandwich and no matter how they rang it up or scanned the app, it didnt’t take the sandwich price off. This is a consistent problem. On another occasion I loaded an offer for a free Dave’s single. I had to argue (politely) with the staff that I did not have to order a combo to get the free burger, and again it did not take off the price of the burger. I use the app for ordering at the drive thru, not to do mobile orders. I tried that once and it wouldn’t let me choose the restaurant close to where I work instead of close to where I live.
App suddenly stopped working 2 months ago 2/5
By Tor 🌸🌺🌸
Not sure why but the app claims it can’t locate any restaurants near me so mobile ordering is not an option despite the fact that my location is set always share with this app. The QR code for points and award redemption for my account also doesn’t work. I’ve tried uninstalling and reinstalling several times. I’ve tried clearing the cache. Nothing works. Its to the point where I avoid Wendy’s because I know I could be getting deals but somehow it just isn’t possible for me. I’ve being using this app for YEARS and have never had this problem until a few months ago.
Scan Receipts 3/5
We need a way to scan a receipt for a past visit to retain rewards credits. A QR code on your store receipts for each purchase would be great. If you can’t do a QR code soon, maybe a place to enter a receipt number to retain rewards credits.
Terrible app freezes every time I open it 1/5
I ended up getting charged twice because of a location issue, even though I enabled location services for the app, every time I tried to open the app even after closing it out it would still freeze and I was unable to change the location of my order, now causing a new issue of trying to get a refund from their website or something, terrible app don’t download it… Garbage
❤️ Wendy’s 1/5
By Waka Waka!!!
Wendy’s has the most consistent food around. Always good Always hot and juicy!!! That’s WENDY’S!!! WAKA WAKA!!!
By Meh pants
I can’t use the app because I can’t log in, I just get this error. Nothing I can do fixes the problem. Real shame, I like eating at Wendy’s.
App doesn’t work in iOS 16 1/5
Newest update of the Wendy’s app destroyed functionality on iOS 16. Can’t order, can’t navigate any menus. Tried multiple different devices running iOS 16 but no luck.
This app continuously has problems and malfunction. I go to place an order and it screws it up someone needs to look at bug fixes
Disappointed customer 3/5
By Shirley Simpkins
Every time I go to Wendy’s something is always lacking when I get home with carryout or if I have a delivery, and it takes too long in line, which if you call to let them know, you can get anyone. I use to think It’s because you are short staffed, but I remember this was happening before COVID.
The app was working perfectly fine for the longest and for whatever reason you guys decided to just make the app not work😂 literally the dumbest decision I’ve seen
Forbidden 403 1/5
Can’t make an account
Generally solid app 4/5
The app is getting better. The ability to save customized favorites with a personal name is very nice. Some Information (like drink ounces) is not available in any area, even the nutrition information area.
They put a coupon for a free Dave’s single on the app and removed the item from the menu
Deleting app after getting horrible food 2/5
The 2727 Eaton Rapids Rd
Lansing, MI 48911
United States Wendy’s has the worse service ever. The foods always cold and the manager always make it extra hard to get a replacement or refund. When I order from the app I’m told by the manager at the store that I have to request a refund thru the app, yet the Wendy’s app customer service never responds. So I’m deleting the app. I guess if I want Wendy’s I’ll order thru door-dash or Uber.
Login errors for months 1/5
Still getting the same error code. I’ve contacted Wendy’s customer support numerous times like the app suggests and no response and no fix.
Constant errors 1/5
The app never works
Love Wendy’s but the app is awful 1/5
App is very bad. Doesn’t load. Please fix.
This app is horrible for the 10% of time it works its good the other 90% im dealing with glitches having to re do my order ive had times where the app had ordered without my permission didnt even ask for my ccv. They need to fix this app its insane how a multi million dollar company cant even hire the right people to make a app.
Super glitchy and irritating 1/5
By Sweet_ Tee
It’s forever glitching out and making things 100 times more difficult
The app is not sending orders to the restaurant locations 3/5
I used the app sometimes, but today I scheduled a pick up for 10:35 am , and the Lincoln IL location didn’t get it I had to show receipt to prove I did have an order and they had to manually enter it to get it made ! Update the app to work with this location!
Wendy’s App 2/5
I find the app confusing and difficult to use.
Prices weren’t what the app advertised 1/5
The prices were different once I got to the pay screen. 2 items were nearly $2 more at the pay screen. That’s called false advertising and it isn’t legal.
Not all stores participate. I’m not driving further than the one closest to my house. Also, after you leave the app, it continues to track you. Even with me telling it to only track while using the app. That’s what Human Traffickers do. So watch your children closely.
Nice when it works 1/5
By Flippy Nips
This app constantly bugs out! Been years and it still has the same login issues where you get logged out randomly and get error messages when trying to log back in.
Riddled with bugs 1/5
The app is almost not usable (95% of the time it isn’t usable). I can rarely even log into the app. I use a password manager, so I know the user ID and password are correct. In case I was wrong, I tried creating a new account and I can’t do that either. At one point I was in the app, and it wouldn’t let me add a payment method, so once again it wasn’t useful. I think I’ve successfully ordered food through the app twice, and I was Wendy’s more than I like to admit.
Fix your App 1/5
Magically won’t let me log in says no account. A company this large and can’t figure out how to make a functioning app in 2022. Absurd
Couldn’t even contact them after getting scammed 1/5
After Wendy's scammed me and stole some of my food i tried to contact them through the app however the contact us feature is busted through the app so i cant even select a restaurant. Good Job Wendys!
Shady Changes 2/5
The new update automatically up sells your order to a large size when you make something a combo. Really bad business to try to scam people into ordering what they don’t want when it wasn’t like that before.
Apple Wallet support restored 4/5
Whatever the problem with the app failing to allow Apple Pay resolved after deleting and reinstalling the app. The app now takes orders for drive thru pick up.
New app update is trash 1/5
Bro I had loved using the Wendy’s app to order food and get my extra points for free stuff, didn’t have to wait in line or nothing ordered from my Loft and just went down stairs and picked it up simple right ? Why fix something that’s not broken developers ?
Do not add money to this app! 1/5
Ordered food @ Coventry RI location. Order was processed and I got a receipt. Was at restaurant for 30min. Front desk still didn’t have my order. My receipt was of no value. Manager told me to never use the app.
Never accepts log in info 1/5
By PL Buckeye Girl
Every time I log in to this app, it tells me it does not recognize my info and that I have to either update the password or call their phone number. I select to update my password but I never get the email from them to do so - it doesn’t end up in my junk mail box either. Calling the number listed to update my password doesn’t help because they are not in the office when I use the app, which is after 5pm. So, I have created new accounts multiple times, which results in never being able to accumulate rewards. Seriously, is this app a scam? I don’t understand how it can have a 4.5 star rating.
Nobody can get free burger at Wendy 83 & Plainfield! 1/5
No matter how I order online, I can’t free burger on Sept 18, 2022. Staff didn’t know this promotion. I said to one staff, here is my Wendy app online, it shows free burger with any purchase. Staff looks like nothing to do with her. Wendy app doesn’t work. If Wendy’s wants learn, go to McDonald’s App. If this happens at McDonald’s, manager can just approve to give burger to customer!!!
App keeps freezing, no other app doing this
Wendy’s will delete your account if you use it too much! 1/5
For some reason, Wendy’a DELETED my account! I had enough points for like 3 free sandwiches and I used the app and offers 2-3 times a week. Then I couldn’t log in. I submitted numerous tickets about not being able to log in. Their response - we don’t have an account under this email. I gave them proof I have had an account since 2020. Total silence. I will NOT be going back. Use Burger King or Arby’s app. No issues there.
Cant Log In, Useless :( 1/5
By Eric Crawford
Ever since downloading this app I have been unable to use it. Any time I try to make an account or log in I get a bad request error. They’ve run so many mobile only deals I could not use.
I want to get Fired from Wendy’s 1/5
By Camilo Camargo
I’m an employee, and I regret having worked for Wendy’s. I want to get Fired, I want the company to charge me reimbursement of all the money it has paid me for working there.
When it works 1/5
Wendy’s better fix its app because most of the time it doesn’t work. I have lost all my rewards points because it won’t let me sign in and 90% of the time the app freezes. Such a waste of time
Figure out breakfast or don’t bother offering it 1/5
The stupidity of this app when it comes to anything related to breakfast is unparalleled. First of all if an order comes in prior to the cutoff for the “end of breakfast” it should be made then and there, you have the order and you have the money make the food. The stupidity of “well we had the order and the app took the money but because you weren’t physically at the drive thru window we threw out the food and because our app is a joke you have a 0% chance of getting a refund”
Now the app doesn’t even give people access to the breakfast menu at breakfast time?Who is running your app wendys?