You should remove this app 1/5
By Snowmobileguy Bemidji
Tried to sign up at least 10 times. I am meeting the password requirements yet every single time it tells me that it is incorrect. This is a garbage app.....
Annoying sizzling bacon sound on notifications! 1/5
Whoever decided to include a custom sizzling bacon sound on your notifications should not be involved in development of this app any more. I don’t need additional loud noises on top of the notification sounds I choose myself. Not sure what the point was, but I can tell you that it’s caused myself and a couple coworkers to totally remove notification privileges from the app altogether. Stupid move on your part!
WORST FAST FOOD APP 1/5
This app is terrible. I got a notification for free baconator fries with ANY mobile order purchase. I went on the app and got a sandwich and a drink and the app won’t allow me to redeem the free baconator fries coupon. I’ve have problems with this app before but this is my breaking point, if I could give 0 stars I would.
The app looks good and runs fine but the online order feature does not work. My local Wendy’s did not get the order despite the app saying that my order was received and I just needed to pull through the drive through. The store had no record of my order even though I confirmed with the gm that the app shows the right location and that I had paid but there is still a clear hold on the money for the food on my account. So you can take my money but not send my order to the store?
The Drive-thru doesn’t work 2/5
If you carry out it mostly works, but going through the drive-thru takes longer than actually just ordering it. When adding promos it almost always says the offer is invalid no matter what.
Well-designed, functional app 5/5
I was wary of downloading because I saw so many reviews saying it didn’t work, but they must have updated the app / fixed the issues since it all seems to be working now (as of July 2019)
By Windows TV
Every time I open the app all it does is crashes...I can no longer use it :(
Poor app 2/5
When I selected the free baconator fries on my mobile order, it didn't show up on my order. The counter staff wouldn't honor the coupon because there was no number associated with the coupon.
Deals are Fake news 1/5
App allows you to select from their list of deals, but will automatically delete the deal while processing payment. Pretty shady if you ask me. Obviously there is some issue within the app that needs resolved before I’ll ever think about using it again. For now I’ll stick to the other fast food apps as I am still mourning the loss of my free Jr. Bacon Cheeseburger.
Don’t even bother 1/5
App doesn’t work correctly at all. Has so many problems. Truly embarrassing to have such a dysfunctional app, especially for such a big successful company.
Tried but the app has been wrongly designed.
It gets you stress and that is the last you need. Will keep using Mc D and Jack
Those are friendly to use.
Obnoxious notifications with loud sounds 1/5
Why would you push notifications with extremely loud bacon sizzling? Uninstalled immediately
Can’t delete account 1/5
App has no option to delete the account linked to your email. Deleting the app does not remove your email and personal information from Wendy’s database. And there are no other options to remove your account. They make you sign up and input personal info with absolutely no way of removing it.
Terrible sounds 1/5
I deleted this app the minute that it gave me a loud notification with an annoying, lengthy sizzling sound.
By Coolio mccoolkins
Free hamburgé good good food love it feels like my blood is running slow.
Doesn't work 1/5
Total junk. Test your products before you go to production.
Total debacle, go back to the app drawing board 1/5
Ordered about a half hour before I came to pick up. The location had no idea what I was talking about. I had to pull up the app to actually show them that I had already ordered and paid. After some sleuthing, they did find the order on their side. They explained that the mobile orders are not printing for some reason. People were nice, but the app ordering system is awful. Learn something from Chik-Fila’s mobile app, it works like clockwork and is easy-peasy for large group orders!
Doesn’t work. 1/5
By Templeton algrith
Can’t even get to the verify-email part and tried it with two different addresses.
Needs work 1/5
Coupons never work when you need them to. I waited about 3 minutes in line for it to load until I was asked to move. Then once I pay, it decides to populate. Whats the point?
Not a serious app for a serious business. 1/5
Tried to make an account to receive special offers and when it wanted me to verify my email, no email was sent to my account. I tried several times in a timespan of about 10 minutes. If I can’t even get an account, this app is not even worth the time.
used to be a 5 for me. now not so much. 1/5
honestly I enjoyed the app when the deals were well.. actually deals.
now they’re starting to become like mcdonald’s
I can’t say much about doing orders on the app, but me & my family definitely used to love the deals like “buy one chicken sandwich get on free” “$2 off a salad” those were my favorite or get two chicken sandwich meals for $10. but oh well good times. when the good deals come back so will I. anyway this is my review.
App can’t overcome incompetence 2/5
The app itself is good, and it’s kind of unfair to ding it this way, but the underlying restaurant experience needs a lot of work. Not only was my order badly incomplete the first time, requiring a huddle with the receipt to figure out everything they missed, but they couldn’t figure out that I had paid through the app and so my card is now double charged for the meal. No worries, that’s what chargebacks are for...
spent 8 dollars, got no food 5/5
paid 8 dollars(says so in my bank acct) pull through the drive thru and they don’t have it and won’t accept anything I say, spent too much for no food this app doesn’t work
Extremely Unreliable 1/5
Was going to use the app to redeem the free half salad with purchase and the app crashes when I clicked on redeem. It froze up with a white screen. So I had to pay full price for a salad that should have been free. Using an iPhone X so it’s not my device that’s bad, it’s the app.
No drink options/Special options 3/5
There are barely any drinks to choose from, that are diet at least, and it doesn’t give an option for freestyle machines (like Diet Coke with cherry). It also does not include an option for no ice or “lite ice”. Another thing is there are no options to replace fries for a side salad. There are also no ways to add notes or anything to make the order made in a special way. I would love to see these as a feature, and other than these things this app isn’t half bad!
Email problems 1/5
Takes forever to get an email to verify
Keeps closing 1/5
I can’t seem to order in the app. It keeps shutting down once I add something in the cart
Steal your money 1/5
By Travis florida
I added money to the Wendy’s online card however the app will not let me please order therefore I lost my $20 I am trying to close the app refresh the app downloaded it again and it’s not working and lets me choose what I want to order and when I try to place it in ask like it’s frozen do not put your card information on this app 10 minutes after I did I received a fraud notification from my credit card company this app is a scam they take your money and you can’t use it
Worst food app 1/5
Worst food app ever! Took my money without the order ever being processed!
Bad app 1/5
I have used this app for a while now an the last few months this app has not had any deals..! I have not been more disappointed in Wendy’s as I have lately. The store in Brookfield ct has also dropped in customer services and I have now stopped going an using app
Caro Wendy’s 1/5
Three times in a row now order not correct. Bun dried out.
Downloaded the app and tried to open an account. I was supposed to get a confirmation email with a link to do so. Oh the email came, but no link instead it said “this email has no content” Tried to figure out how to resolve the issue. No go. Worse app ever. Not user friendly at all.
App won’t let me log in and they changed pass 1/5
This app is horrible it was very hard to sign up when I was done they logged me out
Locations not participating unclear! 1/5
Enter your order...Then at check out find that the location doesn’t accept mobile orders. Then you get to wait in line. Buyer beware!
No ability to purchase *anything.* 1/5
By Must be bad listener
Even with no extra charge, Apple Pay is still not allowed... even through Wendy’s iPhone app.
This ensured those who use only credit cards through NFC mobile payment alone cannot buy a thing, including me.
My credit card was stolen at a State Farm employee before they called the police on me, almost having me arrested.
I refuse to use anything but NFC MOBILE PAYMENT through a credit card!?!?!?
App doesn’t work right 2/5
Ordered a premium salad with our order yesterday and when I clicked on the Use At Restaurant coupon, it came up with something that looked like a red tag. So I know it was only $1 but it creates a bad vibe when the app doesn’t work right and I don’t get my discount. I have used the digital coupon about a month ago so I know how it should work. I’ve never had an issue with the McD’s app.
Long loading times. 1/5
I often cant use the app coupons because once i get to the drive through, the coupon bar code wont load. Forcing me to have to change the order at the pay window. Even after leaving the drive through it still hasn't loaded. This is with full data bars too.
App didn’t work 1/5
Tried placing a order using the app for a drive through pick up. The app would not allow me to check out once everything was in the basket. Tried several times. Tried complaining on the app under contact us and it would not allow me to send.
Terrible app 1/5
I spent 30 minutes trying to set up the password and the thing is I’m doing everything right, but it’s still shows me that my passwords doesn’t meet the requirements... Are you serious?
Can’t use 2/5
I was using the mobile ordering just fine. Now whenever I try to use it I get a message saying there was an error and maybe the store is having trouble with mobile ordering. I have deleted the app and reloaded and same stuff. Aggravated
Terrible app terrible service terrible Wendy’s experience 1/5
The app is outdated and incorrect information is on the application. While the app says locations take Apple Pay and mobile payments they do not on top of that when you go to the physical Wendy’s location they tell you they do not take mobile payments and refuse to let you speak to any sort of manager or shift supervisor!!!!
Wendy’s as a whole has gone downhill massively It is it a shame.
Can not check out 1/5
Bag does register offers, so many bugs - do you test at all. Do some user testing. I have ordered with your app a few times - IN THE PAST. I use McDonald’s app, DD’s app,Starbucks app, etc. YOUR APP IS THE ONLY ONE THAT IS ASSBACKWARDS AND CAN NOT BE USED
App fails at check-in 1/5
I tried to use the app to place a takeout order, but when I arrived and tried to check-in the app kept giving an error.
Much better food than most fast food places! 5/5
By Mari & Preston
I really appreciate that Wendy’s food is always fresher & higher quality than other fast food chains!!! If I am going to eat fast food, I definitely prefer it not to be made with cheap, poor quality ingredients!!
Bad app 1/5
Good luck ordering online. It keeps giving me an error no matter which location or card I use to contact my card issuer.
Horrible App 1/5
By Chris in MD 21009
Set up my account 4 times and never received the email confirmation. Contacted customer service who resent the email which I never received. Unacceptable service from a company as large as Wendy’s. Feels like a very amateur app.
I have deleted this app. It is horrible. I would have rated it a 0 but I was forced to give it a one.
Doesn’t use Apple Pay 1/5
I went to order but app doesn’t accept Apple Pay. I didn’t want to put in my information again so I gave up.
Works great 5/5
Haven’t had any issues with it, use the offers all the time and mobile order and it’s worked great.