Almost good. 2/5
Overall ok however where’s Apple Pay? In the App and in the stores?!
This app doesn’t work on my phone. 1/5
I have an 8 Plus and it quits whenever I try to open it.
Unable to register
Doesn't work 1/5
The reviewers are actually right about this app! IT DOESN'T WORK. I can't even get past the sign up screen because the sign up bar doesn't highlight. I've read each of the terms of service over and over and I can't sign up. Wendy's should FIRE whoever made this app. Just junk.
Warning: OFFERS valid at participating locations only!! 1/5
Don’t bother downloading this app. The cashiers and manager had no idea how to use the coupon offers in the app. Or how to process mobile orders. What’s the point of releasing this app when your employees don’t know how to use it?? When I texted customer support, I was informed that the Offers were not valid at all Wendy’s locations.
Update request 4/5
Would it be possible to add “cheese sauce” as an option to the chicken dipping sauces edit/extras menu? (Or is that option allowed only at certain locations?) Or maybe add a separate category for condiment extras to get on the side with your order so you can get dipping sauces for items that don’t normally come with them? Thank you.
Wendys Is Hopeless 1/5
Clumsy user interface
And no Apple Pay support
Don’t waste your time downloading it.
A little constructive criticism real quick 3/5
Wendy's is one of of my favorite places to eat at so I was excited to see this app announced, but there are many things that really need to be fixed, here are a few...
1.) Placing an order in the app doesn't work, can't get past the first step of trying to find a store near my location. I know my city very well so I manually dragged the map in until I got to where my local Wendy's is on the map and I couldn't even select it. Very sad
2.) You can't add item to an order through the menu, more specifically I mean you are able to pick the items but you can't "price on bag."
These are the only two that I have found so far and that was in the first couple minutes using the app. I will gladly change my rating after at least one of these two issues is fixed in an update, for now I guess I'll just have to talk to someone to order like in the old'en days 🤣
jk but seriously please fix these issues
Pretty terrible... 1/5
There is apparently a way to order online with this app, but I've not been able to find any restaurants that let you do that yet—it asks for my zip code then just returns a blank screen (and I live in a large city). I click on local store menus and it can't find them, and just gives me the national menu. I've gotten multiple crashes and sometimes it doesn't load at all. I'd sure love to get those coupons if it actually worked for five minutes.
Can’t set location - so app is basically pointless
Half the time the app will crash when trying to open it. I’m very disappointed
It’s better now... 4/5
I just recently started using this app & all I care about are deals/coupons and the app has them now. It seems many of the reviews complain about not having coupons or not being able to order, but I’ve had no issues using the app at my local Wendy locations. I gave 4/5 stars just because you need more coupons like the Burger King & McDonald’s apps have...
Locations doesn’t work 1/5
By Gargling Chipmunk
When I chose my location it won’t access my current location even though I have it turned on for this app and no matter what I search it says nothing was found. The map it gives has no locations on it. The app is useless for me :(
Useless app 1/5
Cannot order using the app, no locations pop up. Wendy's do not for an instance think about responding with "turn on location services" because I did.... your app your problem. Take some responsibility and admit your app is trash and that you fired the people responsible. Should be fool proof. Instead only a fool would use this app. McDonalds take my money!!! Wendy's is 60 seconds away from my house and I haven't spent a dime there in the past decade precisely because of these negative experiences from Wendy's.
Haven’t been to a Wendy’s that has any idea how to use the app. They all look at you confused. Why even bother having an app? Pass, obviously zero quality control and training of employees.
Couldn’t open :( 1/5
I really got excited to see this because of how much I love Wendy’s but the app just kept crashing every time I tried to open it. A shame :(
What’s the point? 1/5
There’s not a single Wendy’s location within 50 miles that allows for mobile ordering. Why even bother having an app? I’ll stick to McDonalds, they’re the best in the business for a reason.
Decent app. So-so. 3/5
By Big Bruceter
All the locations that I would go to, do not have mobile ordering. I am not able to view the full menu. If mobile ordering was available I possibly use use it. I would only use mobile pay if I have a gift card. I refuse to use my credit card. It still would be nice to see the full menu.
“Hmm that doesn’t seem to work” 1/5
JUST created an account. Says it needs time to update security info. Doesn’t let me do anything! So much for a free burger for downloading the app. It doesn’t work!
Worst Online Order App 1/5
The app couldn’t even locate the nearest Wendy’s for me to order.... Not only that, but the deals or lack thereof disappear when I clicked on them.
Compared to Chic-fil-a or Macdonald’s for that matter, this app is nowhere near completion.
Go back to the drawing board!
Just simply bad 1/5
By Poly in
Lacking behind all other fast food apps in every aspect.
Hard to navigate 2/5
I hate to bring up the competition...but McDonald’s app is far superior. The Wendy’s app is not easy to use, features aren’t available, and is not user-friendly. It has good potential but it needs a lot of work.
Very poor app 1/5
Tried to add an offer to either use in restaurant or start order and couldn’t choose either choice. Uninstalled app
Wish I could give it zero stars 1/5
By New Burger King Fan
This app has crashed every single time I’ve opened it
Not even functional 1/5
Tried to place an order but the app can seemingly only locate Wendy's locations when looking at menus not for when you actually try to order anything. Search won't work, location won't work, even scrolling on the map doesn't turn up any locations.
Frustrating app 1/5
App won’t allow me to get past select location. I have wanted to use the several times and after wasting 10 minutes of my lunch hour i give up on the app each time.
Cannot even open the App 1/5
Cannot even open the App
Sign up error on iX 1/5
Doesn’t let me sign up or sign in with Facebook.
Really bad app 1/5
This app is not user friendly at all!!!!!
Less than worthless 1/5
A total waste of my time. Keeps telling me it’s linked to the national database no matter how many times I choose an actual location. All I wanted was to get nutrition information (fat grams and sodium content). Couldn’t locate on the website or the app. I would think that information WOULD be in the national database but I wasn’t permitted to search. I’m deleting the app now.
I can't even sign up 1/5
By uninpressed consumer
I downloaded the app with high hopes of what it may possess but the session times out while loading as I try to sign up. Definitely some bugs here
Please Tell 1/5
Where is the closest Wendy’s in Cary, NC 27513 that has Mobil ordering? Within 300 miles?
Cumbersome user interface 2/5
I don’t leave critiques often but with this app I have to say I’m disappointed that the interface has several frustrating elements that make setting up a profile and favorites too time consuming. There are parts where you can’t tell if your favorites are saved. Some other activities as well. Much like the interactive order boards in the local stores (I’m here in Dublin by your HQ) there are several confusing navigation elements that make using them too complicated. I’d be happy to show someone if I had the opportunity.
More than one problem 2/5
This app needs so much work. Main problem is its not even letting you see the menu and order from your actual Wendy's thats near you. Its showing a international menu and keeps changing itself back an all. Then its limiting the amount of things you can order. Im just wondering do developers use there own app sometimes to see whats going on. AND not wait on more than one person to write a Bad review about the same reoccurring problem 😡
The best thing you can say about this app, is that it does download... Otherwise, it’s useless. When trying multiple times, to register on the app, time, after time, after time, the app tells me my email address is not formatted correctly. Strange... I’ve used my email address for years, with absolutely no... problems... at all!
After reaching out to Wendy’s for help, it still doesn’t work... And it seems as if Wendy’s just doesn’t care. I guess you can’t have it all... World’s “best” QSR burger... World’s “worst” app.
Great app 5/5
Just recently started being accepted here. Able to do your entire order and pay on your phone is great! Plus working towards free food rewards? Worth it!
Stores Not Ready for Offers 2/5
This app is coming along slowly but surely but is still way behind McD. I appreciate that offers are finally on the app but now the store personnel need to come up to speed on what they are and how to redeem them. When I present the offer code as instructed, the store staff look like deer in the headlights. That includes both the assistant manager AND the general manager of my suburban Chicago Wendy's.
Not letting me choose my location 3/5
The app does not let me choose my location. I type in my zip code and it tells me “sorry no results try adjusting your search criteria.” Is there a way I could fix this problem.
By Hate Apple So Much!!
App starts to load and then shuts down, pointless and a waste of time.
Contact my credit card issuer? Really? ALL OF THEM!? 1/5
The app will not let me add a debit card or do a single transaction with one. Great job, guys.
Just awful 1/5
I can’t log in because I need to update my security information. But, I can’t log in to update my security information. This is about as useless as it gets.
Honestly pointless 1/5
This won’t actually work finding any location. On top of that, not a single Wendy’s with in 70 miles of me does app ordering. What’s the point?
Worst food app ever 1/5
By Jason Pruitt
Restaurants don’t even know mobile pay exists.
Not Useful 1/5
None of the Wendy’s locations near me have mobile ordering. All of the McDonalds locations do. You need to catch up.
McDonalds app also lets me directly use Apple Pay instead of having a weird “digital balance” concept.
No Wendy’s uses mobile app? 1/5
I live in Jacksonville, FL. The largest city in the US and I can’t find even 1 Wendy’s that lets me use the app.
Won’t open- crashes 1/5
Just crashes over and over
Got it to order online because that's what it claimed in the description but after downloading it says it's not available in my area... I'm in salt lake city, Utah, it's a HUGE city, why isn't it here yet?! Just that alone renders the app utterly useless...🤷🏼♂️🙅🏼♂️
Doesn’t Match 2/5
By Amazing but needs mp
I’ve had your burger but they look nothing like your menus.
Beware franchises 3/5
This would be 5 Stars if the deals were accepted at all locations. Hit or miss for disappointment.
The best 5/5
By Raptor Rainbow