Coupon Works, Ordering Not So much 2/5
Couple works, which is arguably the most important feature, but I can’t order from anywhere because the “Pickup Method” button doesn’t work and prevents you from getting to the next step.
McDonald’s app is continents ahead of this one. One step at a time I guess.
Wendy’s need to improve log in 1/5
So ridiculous!! I tried to log in through email, Facebook you name it!! And couldn’t!!! I don’t know what I’m doing wrong, I’m trying to get some dinner and this is what I get :(
Huge Improvement 5/5
Huge improvement over the last time I was in here writing a review for this app. I’m very appreciative for Touch ID.
It does seem that the majority of the customer service people at the Topsham, Maine location do not have any idea about mobile pay. I pull up to the drive thru window and show them my temporary code from my app for money I’ve already loaded into my app and they always have to go get a supervisor. There IS always a supervisor there who knows what to do and I do understand not a lot of people are paying that way but it would be nice if all the cashiers that work the window and the counter could be trained about the mobile pay with the app. After all, it is the future and will be much more prominent soon! Thanks!
Zero stars 1/5
If it were possible I would rate to zero stars I’ve had this app for a couple of months and yet to be able to use it properly. In the past I’ve had multiple issues with items not being available or having to use a credit card. Today’s problem is that I just can’t even login. When I first pulled up the app my password didn’t work but even that was saved in my keychain. So I had to go back to redo my password and now it’s telling me that you need update my security. I don’t know what the hell that means except that. It means that I will be going to a different restaurant across the street that having to deal with the hassle.
App of crap 1/5
This app is the reason we completely stopped going to Wendy’s. I clicked on an offer and showed the drive through employee but it only showed ... no number, just three dots. I show this to the drive through employees and they tell me (rudely, like a couple entitled smartasses) that I already used that offer. I said, What? No, I didn’t. It’s the first time I clicked on it or it wouldn’t have been there to click on because they Disappear after one click. But nope. I’m wrong. No food for me and I’m a liar because I “must have” used it already? Then how did I just CLICK ON IT??? These employees Still haven’t been clued in to their own businesses app and the app itself is Broken and customer service is incompetent. I was upset about being called a liar and customer service is telling me how to get my app working. F the app. It’s lost you plenty of business and that’s sad and stupid. What’s the deal?
UPDATE: I ALREADY CONTACTED CUSTOMER SERVICE. THEY SAID THEY WOULD CONTACT THAT LOCATION AND THE MANAGEMENT AT THAT LOCATION WOULD GET IN TOUCH WITH ME AND MAKE IT RIGHT. BUT THAT WAS TWO WEEKS AGO. NO REPLY BY EMAIL OR THAT LOCATION.
Well, it’s an app... 1/5
By Every Day App Userx
I generally like Wendy’s food, but their app is SO far behind other food chains. Very limited features; maybe someday they will catch up with the competition.
No Dave’s single as advertised 1/5
By Papa uniquename
Why would you get to spam email me if I can’t get my Davies Singie
Pointless app 1/5
App is a waste of time I can’t even custom order what I want without having a combo. I’m just gonna stick with going to the drive through. App needs to be redone.
Doesn’t work 1/5
By Non believer to believer
To slow, won’t let me login using email.
Not enough offers 2/5
There not many deals but McDonald’s got better ratings and more deals...
I could not find a Wendy’s in Indianapolis that used mobile pay or where I could place the order from the app. I had to end up going to McDonalds because I could order ahead and use Apple Pay. This app is pointless
Doesn’t work 1/5
Tried to create account kept saying password is not approved. Gave up... so did my business with Wendy’s. Portillos here I come!!!!
Why a sign in? 1/5
Makes zero sense to me to have to sign in for a fast food app. Good grief. Talk about user unfriendly.
Used to work, but now when you go to choose a pickup option “cancel” is the only option. Just worked last week.
Terrible app doesn’t even work 1/5
By Twirling fern
1 why do I need to sign up to see offers? Burger King app is great. Download it and it shows you coupons. No fuss.
2. Ridiculous password requirements for a fast food app? Are you serious?
3. I sign up using email. Then sign in to my email and click the link in the email. It takes me to the app and then doesn’t work. I click it again. Still doesn’t work.
What a ridiculous terrible design which makes no practice sense and then does not even work.
Design of the app 0/10
Development of app 0/10
QA testing of app 0/10
App team management 0/10
Comparison to competitors app 0/10
I can never login on the app! 1/5
I can never login on the app! It will pop up with a box saying my password is incorrect and I will try again and it lock my account out but I can login online with no problems!
Why there’s a mobile app? 1/5
I downloaded the App, put info
And everything worked great. Great prices too. Here’s the BUT, none of the locations near me offer mobile pay. I then checked the entire Los Angeles and found that only Burbank works. It didn’t work in any other location in LA which I find amusing. Maybe works more in other cities, so I deleted the App. I’m going with MacDonalds at least there’s work. Disappointed though I feel Wendy’s has a better quality product but the App is an issue.
No support for Apple Pay or wallet 1/5
I have to enter a credit card? No thanks. I have one loads in Apple wallet why can’t you use it? Until then the app is useless for iPhones. I can order at the window or register. Make the app use Apple Pay or accept Apple Pay at the stores.
Wendy’s App 5/5
By Mimi Kari
We really love the Wendy’s App!! It gives us really great deals!!
Waiting for my email to confirm account. Zzzzzzzzzzzz 4/5
I downloaded the app and have been waiting for a confirmation email. Decided to read some reviews and read plenty that include this same problem dating way, way back. Why hasn’t this issue been fixed? Expected more from the wittiest lady on twitter. Well, I stand corrected, email came, just took 20 minutes. Changing my stars.
App doesn’t work 1/5
This app doesn’t work! I’ve tried multiple times and a pop comes saying invalid cntry. Please fix your app!
This app is worthless! 1/5
So you can create your combo meal.... but you can’t put it anywhere! There needs to be a cart. There’s no prices either. Waste of time. Hate you Wendy
Utterly useless 1/5
What is the point of this app except to bring frustration? I have rewards that I simply cannot use because it is so glitchy. The checkout page just loads forever, never allowing me to complete the process. When the checkout button does occasionally stop loading, it is unclickable.
I’ve tried signing out then in again and even deleting and reinstalling.
Pointless, frustrating app.
Horrible app 1/5
This app is not current, it keeps glitching and I can never get into my account easily. On top of that the app offers are but the same as the emails. Extremely confusing and antiquated.
Fix your app 1/5
Just tried to create an account with email address and received nothing in my mailbox or spam mail. Get with the program if you want customers to sign up! I hate to say it, I’m not a McDonalds fan but at least they have a KILLER app that WORKS!
Non working app 1/5
Tried to set up account with email numerous times. Never got email sent to me which app requires to setup account??? Need better app developers
By Duke in g b wi
app works great for me it’s the best you have ever had hope it continues to be as good in the future
When signing up via email, the confirmation email never comes 1/5
There is no way to complete the sign up process via email.
No use without online ordering 1/5
If you don't have online ordering nearby, there isn't much of a reason to have this app. Unless you're completely unaware of what Wendy's sells, there's no reason for this app at all. McDonald's has done a much better job of rolling out its online ordering system.
Special Deals too Limited 2/5
Why not offer more special deals for things that are smaller, such as cookies, frosties, fries, or other value menu items? Look at the M c D o n a l d s app and see their deals. We like Wendy’s better but they have much better offers.
App works great 5/5
Everyone is saying they can’t log into the app with their email but I tried making a new account with my email and it worked fine. You get deals and updates on food. Overall a great app.
Just downloaded the app how often are offers updated?
No offers no mobile ordering 1/5
What’s the point of this app if I can’t order through it or get any deals. Simple as that. I predict you will close hundreds of stores this year because of your lack of mobile presence.
I like it, only one thing. 4/5
Unlike most other people that can't sign in, I havent had that problem. The app works as intended and, while being a bit clunky, gets me to my food just fine.
Only problem is I sometimes don't want to use my credit card to buy my meal and instead want to use cash, for ease of my monthly bill. Most other apps allow me to "pay in store" or something like that, but to my displeasure, Wendy's does not. That stinks. I love the food here and would love the app even more if it allowed me to get reward points while not limiting my payment options to only using some card.
Otherwise, solid app. Just needs a little more work.
I mean I guess it’s good for looking at the menu... that’s really all I can do. I can’t log in/sign up at all, I just keep getting timed out. I wish it worked right would be nice.
Wendy’s App Failure 1/5
Tried unsuccessfully 4 times to establish my Wendy’s account. I even emailed you as suggested; all to no avail. Followed the suggestion in the email, it didn’t work. Also encouraged my coworker to text you since she’s having the same issue. She refused due to her level of frustration trying to establish a new account. I’m finished also. So SAD!
By I game!!
What happened to the fifty cent frosty? It used to be all summer now only in spring?
Can’t Order 1/5
Can’t do an online order in my area. Deleting the app.
Now they keep send me responses asking me to update my review. There are no stores in the San Antonio area that takes online orders. I stand by my 1 Star rating.
Offers never updated 1/5
First of all, it only have few offers and each offers only can uses once. It never refill any new offers and the app become useless after I used all of the coupons.
offers don’t work at all 1/5
tried all the offer in the app many times, don’t work at all.
Code does not show 1/5
Every time I tried to use the discount, the code never showed. All there was was ... instead of a number code. Horrible app.
Unable to create an account 1/5
Setting up an account seems pretty easy. First and last name. Email address, password and confirm pw. Zip code and okay the slider. But an error comes up saying login not formatted correctly. Any help with this?
Can’t even log in! Tried setting up an account using my email. Entered in my email address and password and then it says I need to first do something with my security settings. How do I even do that if I can’t even log in? I’m so confused and frustrated!
Saw a commercial for their delivery and downloaded the app. Once I open it, I get an error message. Can’t create an account through google, Facebook or email. Everything gives me an error.
By mcdonalds app user
Very difficult to navigate. Mobile ordering is unavailable, but when I attempted to use it in the restaurant, there was a hostile response from the employees.
Really no point to it
Won’t let me check in 1/5
By No thank you 123
Says the restaurant is closed, it’s not, I’m here by golly. Hard to accumulate points and use rewards if the app will let you place the order, get in the car and drive to restaurant, only to check in and getting a message that the restaurant is closed. IT’S NOT, I am here, they are shuffling cars through the drive thru.
This app is horrible. More than 90% of the time you can’t even log in, it takes so long that it times out. If on the off chance you’re actually able to get logged in, the app is so buggy that it’s just a pain to navigate.
No online ordering 1/5
No restaurants in my area have the online ordering. I cannot see prices for any items. This app seems like a completely useless waste of space.
Needs another update - can't add order to cart 1/5
Was trying to place a mobile order and I couldn't add my custom order to the bag
Latest update 5/31, trying the app again and I can't select how I want to pick up the order. This app needs to be torn down and start over. I suggest looking at McDonalds app and copying that. As a developer, I expect better. This is a shameful product.
Can’t even create account 1/5
I’ve tried sooo many times over weeks of having this app to just create an account!! and every time i get a “we cannot create an account for you at this time”. tried using my email AND signing up with google. tried on the app AND on the website. i met all the requirements needed to create an account so i’m not quite sure why i cant get it to work. app is useless if you can’t even create an account