Hate this app 2/5
By Peachy Michelle
This app is horrible it Walt’s have errors when trying to order I placed an order and it took my money restaurant never received my order nor does the app shows it in my history all it says is account created and I’ve been had this account I never had them take money I just normally get errors when placing order. And hold times are insane it lets you know how many other people have issues
Ordered food, did not show up on the store's computers 1/5
By MeowMeowMix42
I just went to Wendy's and ordered on the app for pick-up through drive-thru. When I get there with my order, I proceed to say the name of the order and they said they didn't see it on their computers. Tell me how I go on the app and click the button "Change" and all of a sudden, it says that my order was processed after not getting any food? So now I just have the history of ordering food when in fact I didn't get any food. How could I be charged and my order processed when it didn't appear on the screen when I told them the order name.
I want a refund.
Manager Randy and taqwanna 5/5
By drmgodsgirl
They are fantastic. The best. Very friendly very nice
Burgers 5/5
By Liliancrunk
I love great deals!
ADDDING MONEY 3/5
By Makita J
I really HATE how we can edit how much money we can’t add on there. For if my meal come s out as $11.35 and I have $5.35 on my account all I need to do is add 6 more dollars but I can’t do that instead I have to add a whole nother $10. Like what if I don’t have that 10 what if I only had that 6 on there?!!!
Please find my location 1/5
By suzunalisa
I love Wendy’s but I hate this app. Every time doesn’t work well!
Great 5/5
By PaulanTown
Great
Lulu 5/5
By robbylulu72
Food Great!!!
Mobile order 1/5
By mj71172
Dining room isn’t open so I had to wait in a long drive through line to get my mobile order
Love the App!! 5/5
By Christina.SCF
I love being able to place my order, exactly as I want it, pay for it and just go to the window and pick it up. It makes it so easy!!
Won’t find any Wendy’s 1/5
By RCdhak
I try to find a Wendy’s but the app says it cannot find any restaurant nearby. Location service is turned on. I deleted the app and reinstalled and still no luck.
App doesn’t work 1/5
By DevonAriza
Doesn’t let me use app nor create an account.
Invalid_grant: Bad request error 1/5
By Oven1988
Wendy’s support is clueless when it comes to this error. I am using Google authentication to login to my Wendy’s profile but I keep getting this error in the subject.
Wendy’s support has zero suggestions on how to fix this on iPhone other than create a brand new profile and lose all my settings and reward points.
However! I can login to desktop chrome and place orders!!!!
Wendy’s get your act together and fix these login problems.
Extra charge to order via the app 1/5
By Roger th
This is the first restaurant app I’ve come across which tried to charge me higher prices for menu items when ordering through the app. This is a Wendy’s app for Wendy’s. Ordering through the app is supposed to make things more convenient for both the customer and store location. Not sure why the customer should be “penalized” for using the app.
Sam 2/5
By G - Pa
Had to enter every thing three times before I could do the mobile app
Can’t get past pw 1/5
By Krp2nite1
Every time I try to set up it continues to state the password doesn’t meet the requirements even though it clearly does. Tried repeatedly something isn’t working.
Excellent app 5/5
By Sckot13
Very easy to use, beautiful and user friendly environment and very fast.
Mobile coupon glitched order 2/5
By w/knowledge
Couldn’t place the order while the coupon item was in the cart.
Fix it 1/5
By Awesomekid667
App crashes every few minutes. So frustrating!
One of the best fast food apps I’ve used 5/5
By rogue.
Much easier to use, easier to find items, gives you an option to change your order even after done. Just love it.
error 1/5
By vit113799536
it gives you an error when you try to pay in app
03/26 update still totally broken 1/5
By ErikLively
DON'T USE THIS APP - ORDER IN PERSON. They don't do anything on order until you check in and there is frequently issues with that process. Fire the developer and hire the McDonald's people. This app is a dumpster fire not worth trying to list all the issues and problems. Every time I use it I vow to never go to Wendy's ever again.
Too expensive 1/5
By No se que me pasa
It is hard to feed the family with these prices
It doesn’t work 1/5
By Bruhbuttonuser420
Literally this thing just freezes every time I go to place an order
No ice? 5/5
By nicks riding
Please update the app to have the choice of no ice.
Freeze and crash 2/5
By Sackett1907
App froze and then crashed after each item was added.
Buggy and Slow 2/5
By HHBY24
Very buggy and slow compared to other fast food competitor apps and my phone isn’t even old (iPhone 13 pro max). Geolocation in this app is a resource hog (and very slow) and the rewards menu is a pain to navigate and not intuitive at all. If you do things in an unexpected order like remove items and back out, the app tends to lag.
App is broken 1/5
By GenericChair
See above
Very difficult to use 1/5
By linked account troubke
First of all having to sign in every time is a pain.
Navigating it is not super easy either.
Horrible service horrible food unbelievably disgraceful 1/5
By eat somewhere else please
I have never eaten at a Wendy's where I felt more humiliated as a customer and more disrespected than I did at this Wendy's the food was horrible it was wrong the order was incorrect they did not give a receipt and overcharged for the food and the workers were totally disrespectful and shameful I would never eat at this Wendy's again and do not recommend anyone go there.Definitely worst Wendy's in Jacksonville
No free nuggets 3/5
By Roxanne Mommy of 3
I applied the 6pcs free nuggets with a $10 purchase. It would not let me check out. I had 3 spicy nuggets already in my bag, it kept giving me an error pop up, saying I needed to add one?? I finally just used the $3 off $15 coupon. It then let me check out 🤷🏻♀️
Freezing 2/5
By Mr. Baum
Kept freezing on me. I have the newest version. It took 20 minutes to order because I kept having to restart the app.
App 1/5
By okay today thanks
The app doesn’t work
Can’t log in or sign up 1/5
By Stardom24863
Can’t log in or sign up keeping getting an error message
Location 2/5
By Meistermahn
It’s just not working. It charged me three times now for my order. First time trying this app. Initially it placed an order with wrong location. I think it canceled when I said cancel it. We’ll see.
Easy Breezy 5/5
By StephitaCleeka
Downloaded the app, created my account, and ordered in less than 10 minutes!
Unreliable 1/5
By Ignis Infinitum
I literally reinstall this app every other order I place. The app freezes up and overheats my phone just trying to place a very basic order. It also regularly forgets that I’m logged in even when I don’t have to fuss with it so I have to log in again. This app used to work great but has just continuously degraded in quality and usability.
App dropped my discount 1/5
By sfwriter2b
I added a $3 off $15 coupon, bought 18 in food and coupon vanished during checkout
Half the time deals don’t work 3/5
By TaKenUrSht
Always having problems with the app. Deals hardly ever work even tho at time of review I got one to work. I’ll keep trying and see how it goes
Login troubles 1/5
By Beccabeaux
It will not let me use the app, unless connected to Wi-Fi. it will log me out and not let me login.
It's okay, but won't let me log back in! 3/5
By Karma_Leanne
It signed me out and won't let me log back in. Nothing I tried worked.
Unable to get my account set up 1/5
By Jock_Ewing
Your app indicates that my password meets ALL of your requirements and yet when I get the rest of my info entered (i.e. zip code and birthday) it then tells me that my password doesn’t meet your requirements and makes me go back. After several passwords all meeting requirements according to your app again, I get the same message. I then decide to try to set up my account using my Apple login and then get a “403” error. My question to you all is this, do you want people to use your app or not? Like other’s have mentioned in RECENT reviews you all have a problem that needs to be fixed with this release, so what are you waiting for?
Great Deals 5/5
By PnutButtaJellyTime
Keep up the nice work
Wendys mobile app 5/5
By TechN9ne116
This app is pretty cool, especially the mobile pick up! 🤙🏽💯✅
UNUSABLE 1/5
By Leungya
This app works 30% of the time. I crave wendys sometimes and this turns me off from using it at all. When it is unusable it is always frozen, unable to place any order, unable to scroll through any menu options.
??? 5/5
By Wendy’s 1
For some reason I had to complete register and lost all my rewards. Other than that I love the ap.
Payment methods are horrible 1/5
By Just rating.
The Wendy’s app is horrible when it comes to using gift cards for payment methods. You can only add a new gift card when placing an order. That in itself is bad enough but wait - there’s more ridiculous news. Once you gift card (digital account) gets low, you can’t use it without adding more to it from a credit card or a new gift card. And you must add at least $10, so in other words, you can never get it down to zero, and you are stuck with it forever. It should allow you to use the remaining balance and pick up the rest from a credit card. I guess that requires difficult programming.
Upload Offer=Lose Offer=Horrible App 1/5
By bellak johnny
Download the app and never receive the email. Try to use it at Wendy’s and the offer we get lost every time we try to switch it to mobile order or in restaurant order. Tried calling customer service and nobody answered for 25 minutes. This is a horrible app. There is no way to get the offer back once they lost it no way to take a picture like or have a code like you do with McDonald’s.
Stupid 1/5
By bussin nuts
This app freezes constantly. And the Wendy’s refuse to take orders inside. They only accept mobile orders. What if you don’t have a phone? Ppl really don’t want to work. U can’t get good customer service anywhere
