Bought crispy chicken BLT using the app for $1.99. The price at the store was $1.34. What a rip off
Horrible app 1/5
This app needs some major repairs. Developers please follow McDonalds app. Never crashed or any other issue.
Ok app but poor payment implementation 3/5
If I could give this app 2.5 ⭐️ I would, but since I’m forced to choose 2 or 3, I’m giving them the benefit of the doubt.
First, I like the fact that you can load your gift cards to your account and pay with the app. Kudos for that...
However, as it goes, the devil is in the details.
4 digit PIN code security? Touch ID has been around for 7+ years and Face ID for 1.5 years. Nobody uses a 4 digit PIN code anymore. That’s so 2013, and it’s 2019.
Second I have to read a 6 digit code aloud to the cashier to pay??? WTH, Lol 🤣. Again, we are back in 2013. Everywhere I go, everyone uses a bar code or a QR code.
Lastly, where are the rewards??! You are capturing my data, my order history, my location, etc. How about some rewards for this free information like Whataburger?
Their app is awesome. Y’all need to play with it a little to see how far behind you’re with the competition.
Waste of time 1/5
What’s the point of ordering through an app if I have to wait in line inside the restaurant to confirm my order when I already paid . I will not be using this app any longer.
The Best! 5/5
By Zombie Bleek
Keep up the good deals or I’ll 1 star you like mickys cus they stopped the deals and your food is better. Square and juicy lets go
Not sending email 2/5
The apps not sending the email
Worth using - barely 2/5
Glitchy - sometimes the order doesn't make it through to the restaurant, favorites never work, but most recently, has become impossible to change basics on anything. Very big problem if, say, you're lactose intolerant and there is cheese on everything. :(
First mobile order and I couldn’t do it! 1/5
First time I tried to do a mobile order and it was all set to go and I even had my deal for a free frosty and I get to the restaurant and go to check in and get an error. I couldn’t check it at all I even tried editing the order . Nope just error so I wasted all this time and lost my free frosty and had to order in store
App won’t open since new update-just crashes. What good are coupons and mobile pay if you can’t access them??
Great app great deals 5/5
This is great ssvings
Wendy’s app 5/5
My husband and I both have the Wendy’s app. We love it. Every month they have great freebies and discounts. There are usually 6-8 choices with one time use for each offer for that month. It’s a really nice deal.
I’m sure it’s good if it actually worked 1/5
I tried signing up about 10 times and every time it would not send me a confirmation email, I’d tried 2 different emails and deleting and redownloading the app, but nothing works
Error this and error that 1/5
Too many errors, can’t locate me, server not found. For a major chain this is really bad. Guess you don’t want my business. It’s cool, the Sheetz app works perfectly.
Make a easier way to check ur balance 1/5
By Matthew lucero
I needed check my balance so it told me to get the app and check thru they’re I put it on the app and then it literally transferred it only t the app and I can t use the apps on the closest Wendy’s to me . Just to use the app I need to travel 5 miles out to a Wendy’s so I can use the app . Btw once you check ur balance on the app and put the info it’s transfers it . Meaning I have to use it only on the app now the card is now unusable. What a useless and wasteful app . Don’t advertise making it seem like this flexible and helpful app when it’s just a pain to have on the side.
Tap you’re there at least 5 minutes before you’re there 3/5
It doesn’t help you skip the line if your order isn’t made til you arrive. So make sure you “check-In” to have them start your order AT LEAST 5 minutes before your arrival, maybe 10. I like the coupons though
Highly satisfied 5/5
By never got
Love this app!
Do not fall for this SCAM 1/5
Many locations in my area do not support app ordering, I hope that at least works as intended but I can't speak on it.
however the coupons are useless, they will not load once you are in the restaurant/drive thru, and you will just pay full price so keep yourself and the line moving, classic BAIT N SWITCH.
What makes this worse is some of the friendlier employees recognize what's going on and just enter the code. THIS MEAND THE CODES ARENT UNIQUE AS THIER MADE OUT TO BE. So the wait time which can be up to 10 mins for the code to load isn't even justified as it's not even loading a unique code. STAY AWAY, MCD's has the system down and have never had a problem there. Wish this was as seamless and thier system
App does not work 4/5
App doesn’t work. I just made an order, showed up to the restaurant, and they said “we have no mobile orders”. This is the second time using this app, the first time I used it my order went through. But this time it just didn’t work.
I’ve used the McDonald’s, Chick-fil-a, Burger King, and Sonic mobile apps. The Wendy’s app by far needs the most work. There has been a ton of problems. I went and got food at Sonic instead after this experience.
UPDATE: I did call/text 888-624-8140 weeks ago as I write this review. Still haven’t gotten my money back. This hasn’t been a very convenient customer service experience. For example it is much easier to get a refund on UberEATS. I would have gotten my money back weeks ago through UberEATS without having to talk to someone on the phone-it’s just hard to catch both of us on the phone at the same time. Just give me my $8 back it shouldn’t be that hard..
Seriously Wendy’s stop getting into Twitter feuds with McDonald’s and Carl’s Jr., it just makes you look immature and unprofessional. Fire the people who you have writing tweets and working on the Twitter/Social media marketing campaigns and then hire more app developers who can fix this problem. You will permanently lose young customers like me, and being able to use the app is big for a customer like me. Every time I see a news article about some Twitter war tells me you don’t care about the customer and you only care about inflating your ego by boasting at the competition on social media about how you never freeze your patties. PS. I don’t care if my fast food patties are frozen or not, fast food quality is just about all the same to me. It’s all low grade and that includes your patties Wendy’s.
The real difference maker this day in age is using the app for coupons to gain customer retention. I visit chick-fil-a dozens of times a year and spend hundreds of dollars because their mobile app works. I go to Burger King twice a month. I go to McDonald’s twice a month. Their app works and offers great coupons I go to Wendy’s about 4 times a year in contrast and it is because of the app not available or not working or because there aren’t any good coupons. And when I do use Wendy’s mobile app it steals my money. Great.
UPDATE changing my rating to 4 stars cause I finally got my food and the app worked the first time. Thanks! But this app still needs work.
Wendy’s used a cheap developer and failed big time. Couldn’t ever get the setup email verification to work. I will stick to using coupons.
This is a scam, never gonna buy Wendy’s again 1/5
By zhi 0 er
Downloaded the app for easier order the food, never expect a company like Wendy will charge my money but never showed a order in their end ( according by the staff worked on the location I choose). The staff just want to make me go and refuse to give me my order after the bank charge and I showed my prove in my end. Horrible services ever, NEVER gonna return
Do not update 1/5
After the current update a few days ago I have not been able to log in the app therefore have not been able to use it. It had been working. The update made it useless for me, now deleted.
Didn’t work. Waste of time. 1/5
See headline. Wendy’s didn’t get my order. I have a charge on my credit card for food I never received. I’ll be disputing that charge if it makes it past the pending status. Funny how my card can get charged, but the restaurant didn’t get the order or so they said. This isn’t my first time using an app to place mobile orders.
App released too early 1/5
The app functions for the most part but the lions share of Wendy’s chain restaurants are not set up for mobile orders. No Wendy’s in my area and beyond are setup. I’m sure at some point they will install the infrastructure to use the app but it’s very unprofessional to release a piece of software that’s non functioning.
Can’t even sign up horrible app 1/5
By stop making me your pawn
Second time I’ve tried this lousy app. Thought the “strong password “ utility during sign up was great until it copied the “strong password “ into the confirmation field and decided it didn’t match. Tried three times and I’m not an idiot. Created my own password which it immediately changed to the”strong password” which the confirmation field says STILL doesn’t match. Seriously inconvenient, hard to use, and not worth my time. Make something that works please
Doesn’t load 1/5
By Celina Bronson
App doesn’t load. All Wendy’s has going for them is good social media presence.
Beware before inputting your credit card information 1/5
One evening I wanted a simple Wendy double with cheese . On the mobile app there was a two dollar coupon off meal . Thinking this was a good deal I placed my order and was requested to input my credit card info . Since I had done this with McDonald’s,Burger King and other apps I input my information prepared to pay for what I ordered . The next thing I knew my personal credit card was debited for 25.00 . I went in the store in Fayetteville ,Ga manager was rude and unaware of how I would get my money back . I am now forced to purchase 25.00 worth of food whether I want to or not . What tops it off even further, I didn't get the two dollars off my meal . I called corporate to complain , however they say the app and Wendy’s are not the same company. Be careful of this app ... they take what they want off your card , and there was no option for lower denominations. Consumers beware
Useless except for deals 1/5
By Behind Android version
Says mobile ordering coming soon. It’s been two years now. At least some of the promos are good.
Still no Apple Pay 1/5
And yet you still don’t support Apple Pay.
That makes no sense.
And I can’t customize drinks t say no ice or lite ice.
The Chick-fil-A app is far superior.
Don’t waste your time with this app.
Cannot create account and chat function is lacking keyboard 2/5
I receive an error when creating an account. Attempting to contact support via in-app chat is not effective as the keyboard does not appear.
Downloaded but couldn’t sign up 1/5
By Chris & Andrea
Wouldn’t let me get past the password part. Met all the requirements and it would keep saying passwords don’t match. Tried 3 times before deleting the app.
Button doesn’t work for me, please fix Wendy’s
Doesnt work 1/5
App is full or errors. Doesn't work on my XS. should be rated 0
Constant password reset 1/5
Why do I even need a password for this? Is someone going to hack into the app and use my $2 off coupon or something?
Constant prompts for a password which do not work and if you try to reset the password you will need to wait who knows how long for the reset e-mail. Still waiting, doubt they will even send one at this point.
No Apple Pay Option 2/5
By Mongolian miller
Works perfectly besides this blatant omission. I’m happy to change my review after its added as a payment.
I use apps to order fast food frequently and this app has never worked. Originally I could order and pay but any in app coupons would show up on payment screen but not become part of the order. After 3-4 times of having to have the manager adjust order for me and trying multiple times with no success to contact Wendy’s I have stopped visiting Wendy’s because customizing sandwiches verbally is almost always a problem. Updates have made check- in and payments even more problematic.
Oniel Brown 1/5
By oniel brown
Won’t let me add my debit card look into please
Not user friendly 1/5
By Wave Dice
Offers are unnecessarily difficult to use with online ordering and limited to one offer per person - they should check out the competition’s apps (eg McDonald’s). Even using them to order at the restaurant is difficult. I clicked to use the offer at the restaurant it gave me difficulty getting the offer code and I had to go back in multiple times. You also can’t checkout as a guest. It’s a shame because Wendy’s is normally better than this. Definitely deleting this app, not worth the phone space.
Long wait times and freezes 1/5
Each time you load up the app it’ll sit on a spinner “Syncing...” for a good minute or two. Then forget about ordering online because it’ll sit on finding nearby restaurants for a couple of minutes. Then there’s the issue where it never actually loads and your stuck with a spinner on the screen so you have to restart the app, which restarts the cycle of syncing and waiting for everything to load. Complete trash implementation of a food app.
Got double-charged 1/5
By Toby in Houston
Will not use this app again. Placed an order for pickup and paid for it prior to arriving at the restaurant. They told me when I got there that there was still a balance due and made me pay the full price of the bill again.
Needless to say, when my bank statement came—it showed I was charged TWICE for the same transaction... Very frustrating...
I have been trying all day to install this app on iPhone 8plus and it won’t load.
Scam, hardly. 5/5
I use the Wendy’s app as much as possible. I’ve been a recipient of free food or discounted food specials.
App won’t validate 1/5
I’ve tried to set up an account but the app won’t send a validation email
This is the worse app I have ever used for a restaurant. You have offers but you can’t use them unless you show some code to the cashier and then the code disappears before you can finish online order and it’s gone. Stupid needs fixed and I just got frustrated. I want to order and pay online get my discount and have the sale price show up so I know the price.
My Favorite Restaurant 5/5
I love my favorite menu items at Wendy's. Thank you very much.
Terrible App 1/5
Couldn’t ever get it to find a Wendy’s location close to me when I know there’s one right down the street from our house that says they now do delivery. What a useless app.
Hard To Use 2/5
By Vanguard Actual
I’ve been able to place one order easily, but the App will frequently give you error messages without telling you why you can’t place the order you want to place.
They should rename this app server not found. I can’t do anything.
Complete waste of time 1/5
So I put my order in for Rockville md. Put in the card info. Was told to drive over to the drive through. Made the drive and they didn’t have the first idea of what I was talking about. I went home hungry. I consider myself lucky my card wasn’t charged because I would have disputed it.
Unable to log in after update 1/5
By Christine I.
Since the update I can no longer log in. It keeps telling me to review my security information. I don’t know what information to update. None of my settings have changed. There’s also no support whatsoever. Whatever they did to break it they need to fix it.