Mobile Ordering is a DISASTER 3/5
I know some people can be short on money which is why I'm warning you not to do a mobile order because I went to the restaurant after paying on the app and they could not pull up my order. I had to pay again at the restaurant and wait for the order to cancel on its own the next day to get my money back on my card. This could be a huge inconvenience for those who have a tight budget. Wendy's needs to train their staff on the mobile ordering process. Other than that, the offers on the app work every time.
Don’t use. 1/5
Placed my order, went to pick up, restaurant says they don’t have my order. Confirmed with location I was in the right place, but they stated they didn’t do mobile orders.
Asked for help with a refund (not cash) and they were unwilling to help.
Confirmed my credit card was charged, yet got nothing for it. Don’t use this app, they stole from me.
No Apple Pay? 1/5
Wendy’s thinks people are actually stupid enough to put their credit card information into their app? It’s 2019, wake up Wendy’s. Not having the option for Apple Pay or cash on pickup shows just how mismanaged and uneducated the execs are at Wendy’s. I can’t believe I have actually eaten food from Wendy’s before. I’m glad I survived at least. Slimey company.
Don’t download this app 1/5
First of all - they’re not up front about the fact that you can’t order ahead. This app is basically just an order taking app that can only be used in store. You’re not saving any wait time if that’s what you expected.
Second - free offers don’t work in the cart. I added a free offer that said it was available with any purchase and got the invalid error message until I removed it from the cart.
Last - when you arrive at the restaurant, you have to check-in so they begin preparing your meal. Guess what happens when you do that? Either an error message or a very short spinning circle that doesn’t actually check you in.
After all that, I had to stand in line to place my order anyway. Thanks Wendy’s.
By Genetix PNW
Could not check out while offers were in cart so anything free or discounted offered through the app had to be removed before checking out. Placed my order and went to pick up my order and they said sorry they don’t do mobile app orders.....complete waste of time. The app and Wendy’s website had an icon indicating in fact this location did mobile app orders.
Horrible experience!!! 1/5
Used this app for the first time and I will NEVER use it again!!!!! There was only one Wendy’s in my area that does the mobile orders so it’s not like I could send it to the wrong one. The store not only couldn’t find my order but proceeded to tell me how I probably sent it to a different store. They were very rude to me, I got charged for it AND it was the wrong order and just said forget it because I couldn’t imagine going back in there to get the right order. I’m so worried about eating this food now, all because of something that wasn’t even my fault. I definitely don’t plan on going back to Wendy’s. I’ll just stick with Chick-fil-A since they know how to act towards customers.
Can’t check in 1/5
I try to check-in in store, it keeps popping up error. I tried to cancel the order and order again several times but it still getting error.
Can’t place an order 1/5
Updated the app on 3/14 right before I placed an order. After the update I get an error message in the shopping bag section and the place order button doesn’t work at all.
Please don’t use this app 1/5
I’ve literally lost money to this app both times I used it. The first time I used it was December 2018. The location claimed they never got the order, though my credit card certainly was charged. Then I go tonight after waiting a few months from attempting the mobile order. This was a different location. Same story, they don’t have my order. Then they claim they do and come out with the wrong order. I only received about half of the items I paid for. Please don’t use this app; it costs more time and more money than you’d spend by simply going to the location yourself.
Wendy’s App doesn’t take Apple Pay 1/5
For anyone who is wondering ... this app doesn’t allow you to pay with Apple Pay .. If Chic-Fil-A has the ability to do that , i expect that from at least WENDYS .. it’s 2019 that is humiliating.
Doesn’t work, huge waste of time 1/5
Terribly long onboarding process. After flipping back and forth and writing my info a few times, the app didn’t even work.
Stuck in checkout screen after putting all my credit card info in. Won’t be eating here when I can avoid it, McDonald’s app works flawlessly and has deals that actually work. Here the free offer didn’t even go through and I had to choose a $2 off order that didn’t work.
Does not work 1/5
I just looked like an idiot in line because this app would not work.
Interface Great - Payment system Flawed 1/5
The interface was excellent.
Order entry and editing worked great.
$100 limit made it useless for our family.
The payment processing system was TOTALLY USELESS!!!!!
I tried three times to pay by credit card.
Each time I was told my card wasn’t Accepted.
Would not accept any credit cards from three different people.
Ended up driving to store and placing the order manually.
The next day I saw that my card was billed 4 times from Wendys. The 4th charge was the one at the store. I have filed dispute notices for the first three charges.
If could have rated negative stars it would be more accurate!!!!
Hoping for an update.
Don’t bother 1/5
Tried to create an account- after several tries and needing to give my name, phone number, birthday, email, and create a password (it’s Wendy’s for crying out loud!), I gave up. Not worth the hassle.
Don’t download 1/5
I thought getting this app would be easier on me but I was dead wrong. I did the filter to see which Wendy’s does mobile ordering and ordered my food and paid for it. When I went to the Wendy’s the women there said they don’t have an app and only do Door Dash. So I proceeded to show her and she said that since they don’t have an app there is nothing they can do for me but place the order for me to pay for again. I’m already on a fixed income and to pay for the same order twice, that just got me more upset. This isn’t worth the hassle and rude comments from the workers.
Love this place 5/5
By Dimple Jayne
My husband and I recently started going to Wendy’s and we are very much enjoying the food, staff and music!! The coupons are the best!!
App should be pulled from App Store 1/5
Coupons don’t work.
Placed order but couldn’t check-in.
Had to reorder at counter.
Now have contact CC to make sure charges are reversed.
I love Wendy’s but this app will hurt the brand.
Missing condiments 2/5
I don’t know how but when you go to customize your sandwich, condiments and toppings are missing. I usually eat a double cheeseburger, with mustard, ketchup, mayo and tomato. But I cannot build this sandwich in the app. How stupid is that? “Dave” would be rolling over in his grave.
Just go somewhere else 1/5
The “place order” button doesn’t work. What a joke...
Do not use this app!! 1/5
I have used apps like this before and I have never had the issues that this one caused. I ordered my food and it gave me a “deal” on a Dave’s double combo for $5. Well I ordered and payed through the app and selected pickup in drive thru. When I got to the box I let the girl know I had a mobile order and she sounded very confused and asked me what it was. I basically had to reorder. I pulled up to the first window and the girl told me it would be $8 or $9. I told her again that I ordered online and it was payed for online. Well she couldn’t find it in the system and then her manager told me I was at the wrong location because it wasn’t in their system. I showed him on the app that I was at the correct location and then I showed him my bank transaction from where it already hit my credit card. Then they guy began to question me how it was only $5 and that I still needed to pay the additional 3 or 4 dollars because their location didn’t offer that deal. WHY WAS IT ON THE APP!! So then after I refused to pay the additional few dollars he brought over his manager who just told me to pull up to the next window and it would be ready. Well after waiting a few minutes the girl opens the window and gives me my food with a receipt attached that had all my info from the mobile order that was right. Now I’m confused because they had told me at the previous window that it wasn’t in their system but it clearly was in there somewhere. However, my food was still wrong. I then go inside to try to fix the issue and the girl at the counter started questioning my receipt as to why I was only charged $5.
I understand this isn’t all on the app but it is in a way. It’s obviously bad training but why should I use this app if it’s causing this much of an issue at the restaurant. The point of the app is to make the process easier and not hold me along with the entire line up for 30 minutes during a dinner rush. Also why offer deals and charge my card if they aren’t offered at the location the order is being placed. The first girl basically didn’t even know this app existed and her manager didn’t seem to know much either and then insisted I pay again and more at that.
Order number non-existent 1/5
Was excited to give this app a try, as I frequently mobile order from several other restaurants and have loved the seamless, user friendly experience. I have never had a single issue with any other mobile ordering app. I placed my order, went through the drive through (my card had already been charged, at this point) to be told my mobile order required an order number to be picked up, which is pretty common for mobile ordering apps. However, the app did not provide me with one, and I didn’t not receive on via e-mail either - not in my inbox or in spam. The instructions the app provided were to just go to the drive through and announce that I had a mobile order. The staff were very friendly and was very apologetic, and were able to give me my order once I showed proof of payment, but this has apparently been a recurring issue for them...please get this app fixed, it is not only incredibly inconvenient as this took 30+ minutes to settle, totally defeating the purpose of mobile ordering, and must be equally inconvenient and stressful for the staff of these restaurants.
Can’t create account 1/5
Can’t create an account either in app or on website.
I consider myself lucky since I didn’t waste much time. Per other reviews this is a crappy scam at best
Worst fast food app ever!! 1/5
This is by far the WORST fast food app ever, once you choose the food you want to order, there is no way, NO WAY to check out. Waste of time.
Not working for me 1/5
Occasionally I order dinner online if I need a quick meal. Decided to try something different so I grabbed the Wendy’s app. It does not work in my phone at all. Despite having the latest app, and running the latest IOS on an iPhone 10. All I got were errors while adding items to my order, then no way to actually submit the order. For what it’s worth I had the same exact issues when I tried ordering via the website as well. So I guess tonight it’s a pb&j for me.
Literally had the store employees say “don’t use the app it doesn’t work most of the time”. Ordered food and when we got there to pick it up the order never went through. Garbage app.
Mind your own business, Wendy’s. 1/5
By Tim "The Toolman" Taylor
Installed the app to see offers. They require users to create an account and submit private information in order to see the offers. No thanks, I’ll stick with coupons. App deleted.
Broken. Rejects password every time 1/5
I tried 6 times to input a password, but every single time the app claims the passwords do not match.
Used to be great but now I can't add any of my cards to pay with on the app so it's pretty much useless. Got ahold of Wendy's on Twitter and they said app developers were working on it but I guess not.
I just wanted menu pricing... 1/5
Good lord. How hard is it to list the prices? I don’t care if nowhere near me has mobile ordering, ESPECIALLY if you’re not even going to show me where the closest one is. I mean, define “near me”. I don’t even know how far the app searches. I could not get it to come up with any results. What a waste of time. Why not wait until you have full mobile ordering support to release an app? I could get all of the info on the app, exactly as it is, on the website.
App Blows 1/5
By It alright
You do everything right for password
And still doesn’t take more than 5 times.
So I get out of app and start fresh again same thing as before. I had one cap and large enough password @ a number.
Still wouldn’t go through.
The app needs work done to address and fix.
My connection was strong and it just doesn’t allow to create account.
Not perfect, but they made up for it. 5/5
I have used mobile ordering a few times. Last time, they were out of salads and nuggets. They refunded my money and gave me free, fresh chicken tenders, which were so hot and fresh. Wish they were always like that!
cannot add giftcard balance 1/5
I can check the gift card balance online but I cannot transfer the gift card to my account, always say pin is not correct!
Nice App - Good Savings 5/5
I like the app. It is easy to use. We are Wendy’s people.
App barley works. Long wait times while it’s “getting local menu”
No Apple Pay. Ridiculous
Awful non functioning app 1/5
By The ughkhfhfbfhdrf
Do they test these things before going live? Do you? Really? I loaded it and needed to setup my account. It won’t even let me create a password. Keeps coming up as passwords do not match. I followed the rules regarding passwords and nothing. Then I let my iPhone 7+ select its own hard password and that didn’t work. After 10 minutes of frustration I quit and deleted the app. Back to mc d. Their app works
Can’t even get the app to start 1/5
I wanted to try this app, but after repeated attempts to set up an account it turns out you have to go online somewhere else to sign up. I didn’t have this problem with the McDonald’s app. I’d say save the frustration and go somewhere else.
Worst food app on the appstore 1/5
By Tony Uncet
I recommend Wendy's fire the current software development team and just replace them completely. This app brings frustrating times at Wendy's. All it does it pisses you off while you're hungry.
To the dev team, look at Chick-fil-A's app and copy it. It works wonders and does not discourage customers from eating at your restaurant.
Credit Card Entry Not Working 2/5
The app seems to offer decent Rewards that you can use in the store. I wanted to try ordering my meal using the application.
The order entry went well but when it came time to pay for the order I was unable two add my credit card number. I tried both a Visa and a MasterCard (both work and I use them for other Mobil ordering apps) credit card with the same error message:
Please check your credit card information. Contact your provider for more info.
So I give the app 2 stars, for able to use the “Rewards function” but since I cannot use the app to actually make and order it looses major points. (And yes the info was entered correctly [that was yesterday] and I tried today one more time to be sure - still not accepting either two credit cards)
This app would not accept my password. The password met the criteria but the app still would not accept it. So I have no idea what this app does.
Why do I need a password anyway? Why does it need to know my name to give me a coupon?
My bad for expecting more - App doesn’t work 1/5
See title - ‘Nuff said.
Convenient But Sometimes Buggy 4/5
This app is a hug time saver for skipping the line and making sure your customizations are sent though to the kitchen.
Apple Pay please 1/5
By Jason Pruitt
Apple Pay please, for the love of all that is holy
No debit cards 1/5
The app doesn’t accept debit card, only credit... Shame.
Scam promotions never work 1/5
Scam app waste of time
Can’t log in 1/5
Keep getting server and hostname error. Tried to set up a new account, same result. Fix the app please!
You broke the app with last update 1/5
Idk what to do but I can’t get Wendy’s if I can’t use the app
Can’t log in! 1/5
Is anyone else having probs logging in?? It says error every time even after redownloaded it !
Please update and fix this app . When I got to the store , only two stuff popped up on their screen . I have to wait another 20 mins to get my food . Stop putting out program that isn’t complete.
Update please read this review thank you! 4/5
Can we get an updated icon please