App is terrible 1/5
Love the food but always have an issue with ordering and trying to get my free item using the mobile ordering app
Always fresh 5/5
Live the service and always great food
It’s awesome to get free food 5/5
By silly 12
I love that I can earn points towards free food. And it’s quite nice when they have offers for a free item almost weekly.
Password Issue 1/5
Can’t even setup an account because I cannot get past the password part. Always met with the error, your password doesn’t meet the minimum requirements.
Need rewards 1/5
By cheesy fries forever
Need a way to obtain reward points from receipt. We have stopped at Wendy’s. The employees didn’t understand the app! Make more rewarding 🙂
The app works really well but I can never mobile order with it. Always errors with a mobile ordering unavailable. I get this error every time with one location. I’ve reported it multiple times through chat and it never helps. I don’t even try to use the app anymore.
Not the best 1/5
I feel like this ordering app if the only one I have consistent problems with. I just tried to use it and the price just keeps loading so I could never submit my order.
Card issues 1/5
Terrible card issues first time using the app, kept failing to go through despite me checking the information multiple times. Recommend just going through the drive thru.
Where are my rewards 1/5
Earned a huge amount of rewards and went to use some them and there was a error that came up and my rewards couldn’t be found!
Can’t log in 1/5
App keeps telling me my password doesn’t meet minimum requirements. It does: 1 Capital letter, 1 Lowercase letter, 1 number, 6-20 characters. Says my pass is “spicy” but won’t take it.
Ripped off 1/5
I ordered $17.00 in food in the app. It charged my account. I arrived at the drive thru to learn they couldn’t complete my order. Another story. I asked for a refund. They said I had to cancel it in the app. I told them I was charged and asked if they could just give me a gift card. They said no. I went to app and cancelled the order. I was still charged and have not received a refund. No food. Now no money. I have haven’t been able to get any help from store or the app support. Don’t use this app. You risk being ripped off.
Too cute for own good 1/5
By Wary Dad
Wendy’s app is just a pain. The new iteration with the various rewards vs offers don’t load correctly and take so much time to put together that you’re better off just showing up at the drive-through. After several tries, I’ve just deleted it. I’m able to use the apps for McDonald’s, Chick-fil-A, Taco Bell, etc. with no problems. I refuse to use the Wendy’s one moving forward.
Do not recommend orders 1/5
I work at warehouse and I order food for my coworkers 45 min in advance, when I went to the location to pick my food they don’t have my order ready beacouse they don’t put potatoes in the oven, I ask for my money back and they said I have to contact the App I contact the APP and they said I have to get my refund. The manager told me they can do orders over the phone only no from APP. No more Wendy’s for my employees let’s try restaurant more loyal
Nothing worked 1/5
Nothing worked. Got so frustrated I deleted the app the same day I downloaded it. I use McD’s & Chick-fil-a’s apps without any problems but everything I tried with this app came back with an “error” pop-up.
Great store! 5/5
By garbage aop
Great service 5/5
By Happ Appy
I went to the Wendy’s in Akron by Kelly Ave. and they had great service!! The one in Hartville though, is not as good, sometimes they take long and others they mess the food up... but the workers are very friendly that’s why I gave Wendy’s a five star rating!!!
Offers rarely work— lots of bugs 1/5
Ordering in this app is never straightforward. It’s fraught with bugs. Sometimes, I add an item and the app doesn’t recognize it. The burger will sit in checkout costing 0.00. I’ll have to restart my order and hope the issue doesn’t happen again. Today, I was trying to apply a coupon for a free fry with purchase. I had other items in my cart but the offer keeps giving me an error message telling me to add something. I literally never write reviews, but this happens every time I use this app and I needed to put it out there. One of the most frustrating fast food apps I’ve used, frankly.
When I try to order I can’t see my order and it says order.lineItems required and I don’t know what to do. Can you fix this? I looked it up and saw others having the same issue. Other then that things are great the rewards system looks cool but can’t use it properly.
Couldn’t use it 1/5
The app wouldn’t accept any of my payments?
Love it! 5/5
I’m a big fan of the Wendy’s app. I think it’s a lot easier to use then the competition and has much better coupons to offer. Free Breakfast Baconator with any purchase, that’s a steal in my books. The only problem is I keep coming back 😂 I just wish there was one closer to my house.
I can’t have my food delivered to my house because it isn’t available in my area
Wouldn’t accept payment 3/5
By 🚘 Andromeda 🚘
Downloaded the app and entered in my info. Gathered orders from everyone and then entered in my payment. It wouldn’t accept the CVV code entered. So I went back and saved the card but it still wouldn’t accept the CVV code. Tried another card and wouldn’t accept that CVV code either. Just had to screen shot the order and text it to my husband who had already left to get dinner. App is good as far as locating the closest Wendy’s and photo menu including the latest deals but not being able to order ahead and pay is kind of a bummer.
So many issues 2/5
First off, mobile rewards don’t work half the time. Secondly, I’ve placed orders.. gotten in line.. WAITED.. and then gotten to the window and told my order wasn’t received.. yet it was paid for according to my bank statement. Also.. what’s the point of the mobile app (aside from delivery) if the whole point is to “skip the line,” but you still have to wait in the drive thru line to pick up your order?
Waste of time 1/5
You need reward points to use there offers go to McDonald’s
2021 - still can’t get this right 2/5
I don’t understand how anyone goes through the app and not complain on how cumbersome entering a payment method is here. This is ignoring poor UX choices and discoverability issues
Food never ready 1/5
Good But Could Be Better 3/5
The app doesn’t let you use two rewards at once and I feel like this problem needs to be fixed because I love Wendy’s and I get a lot of coins so I would like to use all the coins I can at once to get a free meal one day.
Tried several times 1/5
By Fox Evenwood
Payment won’t go through on any of my cards.
APP DOES NOT WORK 1/5
I spent 10 minutes putting in a $50 order with a lot of specializations because of family with food allergies.
It would NOT take my credit cards! There’s enough credit available to buy Wendy’s everyday for a year!
The chat DOES NOT WORK
The phone number DOES NOT WORK
The text chat DOES NOT WORK
I couldn’t even complain on that stupid app!
You’ve got four hungry, angry people who will NEVER GO TO WENDY’S AGAIN!
App not working 1/5
By cody flinders
I’ve used this app to rack up my points and now all the sudden my points disappear and The bar code doesn’t even scan for points anymore. What the heck?
Awesome app, but missing one thing 4/5
I love Wendys and the app makes it even more convenient to order. But I wish there was a “no ice” option for the drinks, since my teeth are sensitive. Nonetheless, a great app.
No longer functional 1/5
Used to work flawlessly, but now this app doesn’t work at all. Whatever the recent update was supposed to do didn’t work. Roll it back and try again.
Doesn't work 1/5
Keeps crashing and won't even let me open anything in the app. It's at the point where I click it and it crashes. I've had the app for two minutes.
Burbank always forgets something at least every other time we go they don’t put something in the bag
Get up to speed with Apple Pay 1/5
I don’t eat at Wendy’s often but I have seen an add for their pretzel burger and felt interested enough to try it. I am not someone who likes usigg by my physical card often and was very dissatisfied when there was no Apple Pay button much like other food apps (Dunkin, chick filla etc). I decided to eat somewhere else that would be quicker for me than having to input my card. Please add this option as this would make payment so much easier.
Great deals but terrible app 1/5
This app has great deals which is why it’s so hard to report that the app is one of the worst I’ve used. Just using a deal is a nightmare. If you do happen to use a deal by accident as a mobile order, good luck. It will disappear with no way of reusing it and you will hold up the drive-thru. Whoever is in charge of this application needs to go look up what “user friendly” implies and apply it to this application.
Cannot pay 1/5
I downloaded the app to order food and have it picked up since we have COVID. Input our order but when it came time to pay I tried four different cards and every one said process error try a different method. Tried to chat and call but it is outside of the customer service business hours so no support. App will be deleted.
Best App. 5/5
This App. Is perfect.
No issues with using.
Easy, and fast. Smart, build up points and get Free food in rewards. Breakfast is my favorite.
Needs an option for lite ice.
Good but needs more customization! 3/5
By T Casto
This app is good and very helpful but the this app needs more options to customize your order. For example there is no option for Sweet Iced Tea, only Unsweetened Ice Tea. Also you do not have the option for no ice in your drink. It just needs little improvements, overall it’s a well-built app.
Great service 5/5
Over the past year the quality of food and service has improved impressively thanks for the welcome improvements
Are you serious? No Apple Pay?! 2/5
By Ryan Hart
I find it baffling why an app that takes payment these days doesn’t accept Apple Pay. I hate having to manually enter a credit card number, and I hate, even more, having to enter a CVV number, every, time, I make, an order.
Does not work most of the time 2/5
The store you are ordering from has to turn on their service. Mine dies not mist if the time. I have called customer support and they can’t seem to do anything but give excuses. I have left bad reviews and I get the same from the store manager, excuses... I tried again today and the same thing. I get the somethings wrong error...
I give up Wendy’s 321 Beall Ave.
Wooster, OH 44691
Order experience today 1/5
By kids like wendy's
I tried to ordered 2 kids meal k on line and add the free Dave’s meal offer but it showed error so transaction couldn’t happen, I proceed to order at drive thru and I have an offer for a free Jr. cheeseburger, i didn’t get it, the apples in kids Neal were all rusted and there aren’t any toys for my kids. Utterly disappointed at the staffs there store # 3091
They will steal your money! 1/5
By Ara John
I placed a $37 order for delivery using this app. A $5 order that was not mine was delivered. The restaurant would not fix the issue, nor would corporate. There is no accountability for what you are charged when using this app.
Quick & Easy! 5/5
By ES Moblie
I have a limited lunch time break each week day. The Wendy’s app makes ordering quick and easy! Thanks for creating such a great ordering method!!
Free style soda 5/5
In the app there is no way that I have found to select a unique Free Style Soda, just the basics. So each time I order I have to ask them to change my order. Other than that I love the customization options for everything. Thank you
App forces you to sign up instead of the option of a guest order (use a temporary email). Had to jump through a bunch of hoops just to get to the end and it wouldn’t accept neither my credit or debit and ended up just driving to the restaurant and ordering in person. Deleting the app right now.
Got it to order early 2/5
Got it to order early but can’t even use it because there’s no cash option. Sometimes people don’t have cash on cards but you know...still wants the free food with the app and the ordering ahead of time factors