When it works, it’s does a good job but sometimes it gets overpowered or something and it gets to the last step then tells you they cannot complete the transaction. Customer service doesn’t seem to help.
Money Transfer 5/5
I love using WU phone app. Although it’s s little pricey it helps that I don’t have to go stand in a long line at the stores and I can also send money at anytime of the day and as needed. Thanks WU! This is one happy customer.
Over charged 2/5
By Mel lyssa
Was suppose to be charged 3.95 and it charged me 6.50
User friendly 5/5
By Mrs SBC
Easy to use. Saves time going to the store
Easy to use and highly recommended
By Steve D!
Used it for the first time just now and the sign-up process and money transfer was completed in 8 minutes. Pretty impressive!
More secure and Reliable 5/5
Easy to send and more reliable
The app 5/5
The app is so much more convenient!
Great system/user friendly 5/5
By drizzle s
Have problems with claiming reward points
Fees for sending overseas! 1/5
By SAY ZAR
The reason I downloaded this app was too not have to leave work or go and search out a western union near me. You can send by bank acc, credit card, and debit card. Each one of those are a different fee. Sometimes it’s 9 dollars other times it’s 12 dollars. But if you pay in store it’s always a flat fee and usually 5 bucks depending on how much you are sending. This forces the user to pay in-store because it is the cheapest option. Worthless app.
This worked fine for what I needed.. however, I was sketched out by it the whole time. I just got my account deleted. The agent helping me asked to confirm so many different things on my account just so I could delete it. It should’ve been a quick and easy thing, but it took so long to get it done. It seems like they try too hard to get people to not delete their accounts. Why is there no option to delete it under settings?? This would be much easier for users.
Senior 66 5/5
By senior 66
Very easy to use even for a senior citizen. Many thanks for fast service.
By person who loves this show!!!!
The fee is more than if you go to any location to pay the bill. Will start going to place of business to pay fee is only 9.99
You should be able to change name without hassle people do go through divorces and change their last names!
Quick and easy 5/5
Quick and easy
GARBAGE !! 1/5
Very unstable app as well as the website. 1/5
The app crashes or gives me an error every time I make a transaction either on the app or online. Very unstable.
FAKE PROMOTION 1/5
They supposedly offer you 50% off the transaction fee however when you enter it it makes the fee jump up from $11 to $16.50. Once the promo is applied it makes the fee go down to the original $11 being charged before the promo is entered. So in other words there promotion is fake and they give you the illusion that you’re receiving a discount but you are not. And the customer service team is absolutely clueless on how to help. They gave me three promo codes and none work. They all do the same thing. FAKE PROMO!!!! BEWARE
Poor service for Bank account Tranfer 1/5
Transferring money to bank account is wordt way with wastern union. I hve tried to send money to my bank account around 5-6 times & everytime it didnt go throuth.. customer service is worst too . Representatives even coudnt help me out when i called for my transfer . Looks like they dont even know how to do it
La aplicación ah mejorado mucho y el sistema en general pero cada vez que quiero utilizar Apple Pay para hacer mi pago me da error y me pide que ingrese más cantidad. Y al final el la manera más fácil y barata entre todas las opciones. Es algo que debieran mejorar. Porque anuncian que está disponible pero al final no lo está, y es frustrante. Es false advertising.
By Caribeño 80
The best way to send money to families and friends without move from your house!!
Issue sending money 2/5
App isn’t allowing me to send money to Liberia. I have deleted the app and reinstall it but it’s still not allowing me to. It’s really frustrating
This app saves you a lot of time!!! Very helpful
Online service 1/5
Si pagas online es más caro y no puedes usar tus puntos que te dan, ahorita la ocupe y no me acredito nada no incrementaron mis puntos.
Apple Pay 3/5
You can not pay through Apple Pay, which is very annoying.
Excellent transaction thanks 5/5
By mm avarro
Easy I love it 5/5
Good service online easy
No me dejan usar la aplicación 1/5
By De evaldes051083
Solo les reclamé algo una vez y al parecer por vengarse no me dejan usar la aplicación hace años
This is Easy fast and safe
I love this app 5/5
I love this app very fast to send money, the only thing it’s little spensive but it’s fine
Loved WesternUnion especially the app it is so convenient I really love it Thanks Wester Union
I recommend them 100%.
Clean and easy to use 5/5
By Rajesh Sarode
App is clean and easy to use.. good rates and fast service compared with other provider
FELICIDADES WU 5/5
Es un excelente servicio, felicitaciones
The app actually worked this time.
Not completely hard to use.
Thank you to the developers who are hard at work on this app.
Out of US 1/5
It seems not allowed to sign up out of the US , i hope you can add this option for people who are living in different countries
Terrible app 1/5
Tried sending money to my sister every customer service representative was very rude and unprofessional apparently my process was declined and I won’t receive my money they tried saying it was my banks fault which I confirmed it was not seriously hated this app will not ever use again
Very difficult to use points in app 1/5
Western Union makes it very hard to use points in the app. Big rip off.
Receiver name 2/5
The paternal name is supposed to be the last one and the mother on the middle.
Why you change the things around and crate a problem for the receiver???
My daughter’s name is Michelle Pinheiro Oliveira but on the receipt it comes Michelle Oliveira Pinheiro.
Big big stress right there. If you change things around the Brazilian bank will deny the payment.
Doesn’t add the rewards points 3/5
It doesn’t matters how many times I send the reward points doesn’t vary. WU shouldn’t promise what they are not going to give.
Doesn’t let me use my points 2/5
I have points i can’t use. But it still credited without being used. So annoying
On Hold 1/5
My transaction was on hold and after one day i was to send my ID
Worst Customer Service Ever!!!!!! 1/5
If it wasn’t for the fact that my mom doesn’t have a bank account I wouldn’t EVER USE THIS SERVICE! INCOMPETENT, my issue was completely unresolved and the agent gave me a 50% code that raised the sending fee upwards of $19 who do they think they are dealing with. Initially I was irate to have someone in another country whom I could barely understand speaking to me, but when I got to an American speaking agent it was the same except I understood him clearly. I wasted an excess of 40 minutes and 9 calls and got zero resolution. Moneygram will be getting my business from now on!
Wire transfer 5/5
Send Money from Home! 5/5
Fast! Easy! Secured and convenience! Give it a try!
USD vs local currency using the app. 2/5
Maybe it’s just me however I’m unable to send USD and have a receiver collect in USD. The WU exchange rate is not sender friendly. I’ll not say it’s userous but it’s quite poor for the sender and receiver. I understand WU needs to make a profit but I don’t think this is reasonable, at least not for me. Example: and exchange rate of 1 to .49 vs 1 to .52 is not great in my opinion.
Wonderful app 5/5
By Herliec Ivette
It’s super convenient to send money through this app without any inconvenient. Just a few clicks and you got it. Thanks!
I’ve been using the Western Union App since last year and I really enjoy it because the receiver can get the money in minutes. The down side is that, when I try to use my Western Union points for discounts it won’t load. I do not think it was the signal because when I try to send money it goes like a shooting star. I hope western union could see this aspect and be able to determine it’s reason.
Western union 5/5
By kick back and relax
Very simple to use. I am very glad I didn’t have to leave home to do a transaction.