Doesn’t work 1/5
Super clumsy app, everything takes forever. It wouldn’t even let me add money with a credit card, it said contact support.
Worse food app 1/5
App never works. Had this app for years and it works maybe 10% of the time I’ve actually tried to use it. Doesn’t help when the only time they have promotions you are forced to use an app that doesn’t work anyway. You won’t be getting any of my money just because of the constant inconvenience. It shouldn’t take years to fix the bugs within an app.
Useless app, nothing works
App is garbage 1/5
I’ve redownloaded the app at least 3 times because it never loads promotions. Employees turn me away because even though I show them the email and show them my app doesn’t work, they say they *need* to scan a code. Sounds like a giant scam
App not accepting promo code 1/5
Tried repeatedly to use the “crissyscravings” promo code and it failed. Then followed prompt for failed code and my email failed. #FAIL! get it together please.
Never works so you never get points and never get rewards. Even employees say it almost never works. Punch cards worked no matter what. Guess I’ll stop going now I can’t get punches.
I can not even activate my account 1/5
By #1 Disney Fan Girl 2101
When I try to log in I receive an error message “WE ARE SORRY! Something went wrong Please contact customer support from info section of the app for further assistance”
I guess no wetzel pretzel for me
Here I come Aunt Anne’s
Lost account at sign up 1/5
I just downloaded the app, created my account and received confirmation of the activation of my account. I attempted to log in and was told that my account did not exist. I reviewed the emails that were sent to my email and attempted to activate my account again. The message I received was that there was a problem with activation.
I attempted to recreate my account and was told that this email account already exists.
The app can’t seem to make up it mind, my account is either there or it isn’t...
I was able to use my free pretzel but since then none of my other rewards show up. My mom and sister signed up as well and neither of them are receiving there rewards. Just keeps saying “tap to refresh”
I love this app to get discounts off my food but the barcodes don’t always wrong and sometimes my purchances don’t give discounts
Free pretzel(Supposedly) 1/5
This is a scam to get you to download the app. I was offered a free pretzel if I download the app. I go to make account & then it says I need to activate the account by going to my email. An email witch I never received. I would click re-send email and then nothing would happen. In conclusion this is a scam & I still haven’t had my free pretzel. Bad app don’t download.
Can’t create an account 1/5
Trying to create an account but it won’t activate through the email that was sent to me and it won’t recognize my password either. Says my email was now taken and it seems like I’m stuck in limbo... :/
Just doesn’t work 1/5
I’ve had this app for about a year and it doesn’t want to work. Doesn’t scan, doesn’t give me my points, or my rewards. Taking it off.
Customer service is useless 1/5
I contacted customer service because I keep getting an error when trying to log on via Facebook. I wanted to get my free birthday pretzel that was only good for a week. Long story short they said do this and do that which I’d already done. The last email from them was on 3/12 saying we’ll forward to the appropriate dept and I’ve never heard back. I’m deleting my app and you’ve lost a customer.
Cashiers need to know about the app 2/5
Downloaded the app put in $15 dollars. Went to the store the cashier a lovely women scanned my barcode which automatically removed money from the $15 I put in but she still asked for my credit card so I gave it to her. So I got charged twice. I’ve been asking for a refund since February and they still haven’t received it. Since this incident I haven’t shopped here.
Ok when it works 2/5
I've had this app for over a year and 40% of the time it can't access a barcode even when it has been updated and half of the time even when it's scanned I don't get my "points". I've earned over 3 free pretzels but can't prove it because the app doesn't keep track. The stands don't have physical cards anymore which is also frustrating that you are forced to use an app that doesn't work. Honestly I've just stopped going when the app is down.
Didn’t get free pretzel 1/5
I downloaded the app and in the email it said i received a free pretzel but when i go to the rewards tab all it says is tap to refresh.
Rewards page not working 1/5
I have a reward but can’t use it, the rewards section of the app has read “tap to refresh” for two weeks :(
Can’t add payment info 1/5
I tried to add my payment info, and it worked yesterday, however when I tried to add money it says that “something went wrong.”
Today, I deleted the card and tried to add it again, and now I am unable to even add the card. I have sent two emails with no response.
Activation link doesn’t work 1/5
So app is 100% useless
Automatically closes 1/5
It closes itself when you try to log in. Good luck claiming your rewards as it forgets them at times.
HORRIBLE APP 1/5
Do not waste your time.
It never sends the email confirmation and asks you for unnecessary info.
Also, for this company they won’t give you any more point cards to use every time for your purchases forcing to buy without accumulating points... YOUR APPT WONT WORK!
Why bother to buy here?
I’ve loved to go to Wetzel’s Pretzels for years now, and now that I know that I can get rewards for it, I love going there even more. I don’t have any login problems, nor any rewards problems. Amazing app. My favorite feature is the fire pretzel button.
I didn’t get my free pretzel
Ugh, Still Lacks Security 2/5
Password appears to still be restricted to alphanumeric only and disallows symbols, which are more secure. No ability to use Apple Pay; TouchID access already enabled but why not a more secure and proven mobile payment option? No thanks on storing a credit card for payment that’s protected only by an alphanumeric password.
No "first free pretzel on us" 1/5
Doesn't work! Saw a sign at the store you can download the app and get your free pretzel. Even receive the email. Went into reward tab and no first free pretzel on them. False advertising to trick you to download the app. Even had my friend send a refer friend promo which states give free pretzel but invalid code when you use it. Useless app
By kittens afe annoying
Doesn’t give you your free pretzel
Worst app ever 1/5
I have this app for a very long time and everytime I buy at the store and scan it, it doesnt look like I earn anything. It still says 6 more to go the whole time I have this app. And when I check the activity it doesnt say that I have scanned the number/reward so there’s no proof that I earned something. Oh and btw, if you refresh the code it gives you a different code every single time, not sure how they can keep up with all different codes for one member like me. Waste of time using this. Guess they never really intend to give you rewards or anything, they just let you order from the app
Bar code inefficient 1/5
App does not count your visits. You have to keep your receipts and send them an email if you want the meter to count your visits.
Don’t work 😏☹️ 2/5
By Tj Boop
I’m sorry about this review but the app is not working I love Wetzels pretzels 🥨.
Was better the reward card there was no way to miss my counts for my free pretzel.
I already sent email with this problem but still the same problem.
Not able to make account changes 1/5
By Vira Fam 5
I was trying to add my birthday after signing up and there isn’t an option to do that.
This app is awful 1/5
It seemed to work at first but now never works. I can’t login from my Facebook account. It gives an error every time. When I try to login with my email it says it’s linked to a Facebook account and I need to login with Facebook and then we are back to the first problem. I’ve gotten several promotional emails from them saying I have a reward in my account but I can’t ever access it because the app is so messed up.
Cannot Login via Facebook, cannot reset password 1/5
I created an account via Facebook but once logged out the app fails to log you back in. You cannot recover account information for accounts created through Facebook. Today is my birthday but I cannot redeem my birthday reward due to this bug.
Doesn't work 1/5
It worked until it updated the app and now it no longer allows me to login. Totally pointless to have if it's not going to work. they just need normal punch cards back.
You don't get a free pretzel when you download, don't download it
Doesn't work 1/5
Make an app that works!
Love this app 5/5
By John Aflac
This app is very useful for a wetzle pretzel fan! I use this almost daily to order my pretzels, although I have gained 70 pounds since I started using this app, doesn't change the fact I can order my food with ease!
Won't Login 2/5
Why is it the first time I login its fine and then after that it will never login? Then I made a new account and that won't login.
The app is good and if you download it you get a free PRETZEL😊👌
This is more of a question. How do we use the app to accrue points? The employees didn't know.
Free Pretzel with App 5/5
Gotta love freebies and Wetzel’s Pretzels gives you a free item after your sixth purchase. #wetzelsquad
Stores Need To Catch Up To What App Offers 2/5
The app seems to work smoothly and well, but it's reward system is currently useless. I live in the SF Bay Area and not a single Wetzel's Pretzels location in the South Bay has a scanner at their register.
Which means they can't scan anything from the app. Not the barcode to "use your card" if you buy anything. And not the barcode from the free welcome pretzel reward they give you for downloading the app.
If you want an app that can find you close Wetzel's Pretzels locations, this will do it. But don't expect to get any benefit beyond that until they update the technology at their stores.