App is excellent! 5/5
By ads are annoying!
The mobile ordering is so easy and fast, I love it. I would recommend submitting your order if you’re 5 minutes away. The reason being because if you’re not there in 5 minutes, they have to remake your order which could explain why some people may have had to wait longer. But the options of ordering are amazing and easy to add/remove anything you want or don’t. It has so many options such as making the meal an entree. Also it automatically counts your visit for your rewards. I had four then placed my order and it instantly added to five! And people, you can skip the line!! You don’t have to wait in the same line!
By Grand Pa H
Usually go about 4 times a week between breakfast and dinner.
Need to Gift Card Payment 3/5
App is good but they need to add the payment option of gift cards
Never works! 1/5
I can’t tell you how many times I have attempted to use the app and I get an error message saying that the app can’t connect to the network.
Previous order?!! 1/5
When trying to place an order I get a pop up message asking if I want to continue placing an order as a previous order was place. You say yes and it does nothing. You say cancel and all the order goes away. Totally useless and does not save time.
App is not working correctly with the store 1/5
App developer, your app is NOT working correctly. I placed order via Whataburger app come to find that ONLY PART of my order is being transferred to the store. Store manager is super nice who had to write down my order by hand. Please contact me if you have any further questions. This is happening at Hwy6 and W.Belfort Whataburger location.
There is a transmitting issue where data packs are being lost. This could be due to server overload or network issue. As a IT personal I can help to fix this issue.
Whenever I’m Bored 1/5
I like to open this App and click login.
The spinning wheel is so calming. I wish it didn’t always end with a message about technical errors.
Kids orders! 4/5
Looove the app, they need to bring back the drive thru pick up option!wished they did points instead of visits to earn rewards like ChickFilA app, with the amount of money we spend there! & also vegetable options for kids meals! My son likes lettuce on his cheeseburger no option to add on the app, other than that it’s great.
Decent App, Still Needs Lots of Work 3/5
This app works fine for me most of the time. Like someone else had said, this is basically just a way for you as the customer to order what you want without having to talk to anyone and track your rewards.
The option exists to select your pickup time but it’s practically useless. You still have to go check in with the cashier to let them know you’ve arrived. No online check-in option. No option exists for pickup from the drive thru, you have to go inside.
Also, if you have a craving for Whataburger twice in a day, don’t even think about trying to use the app. It shames you by asking if you’re sure you want to process another payment through the app and then doesn’t let you advance through the checkout process.
Also, not a huge fan of the fact that my card is charged up front. I may have to change plans between when I ordered and when I planned on going to the restaurant. Especially when the restaurant doesn’t even begin making my food until I get there. Why not just charge someone after they’ve checked in?
All in all, an okay app. If you’re in it for a mobile ordering option, McD’s and CFA have it figured out. Hopefully Whataburger will eventually get it right.
Spend all your time downloading updates 1/5
This app updates so frequently (10 times in last 9 months) that I never actually get to use it. Literally 60% of my visits to Whataburger I spend downloading an update and don’t get to receive credit for purchases. Sometimes the update wipes out your purchase history too so you lose all those credits. I really dislike this app.
By jwd 96958
No protein only options. 1/5
Good food, but almost useless app for me.
I order sausage & eggs from Whataburger 5+ days a week. And two large meat patties 4+ days a week. None of those individual items are available to mobile order.
App update problem 2/5
By TAMC 74
I tried to use this app yesterday and it would not let me. Got a “version no longer supported must update” message. Line behind me so can’t do that. VERY aggravating.
You have our emails. Just tell us when you are going to do this. Then we can update before getting caught short like this and losing a credit.
Needs work but love my Whataburger 3/5
I would give this a 5 but only 3 for now. Needs work since the auto reload only works if you open to the manage section.
Also the Apple wallet does not update amount or reward amounts available unless you open the wallet from the app. Fix it guys!
Don’t get out Whataburgered!
Still waiting 1/5
Have tried to use this app 3 times, and still haven’t been able to. Not user friendly if you are paying with cash. I really like WhataBurger but I have to say the Dairy Queen app has them beat hands down. It is much easier to navigate and use.
Ice coffees 5/5
Can we please have cold coffee choices. It’s Texas.. it’s HOT 🔥
Too many updates 1/5
Every third time I come to your restaurant, the app has to be updated. It is very slow to update and as a result, I don’t get credit for all my orders. The nickname thing is stupid.
Update nightmare 1/5
You need to add an option to “Update Later”. Almost every time I come to Whataburger and try to use the app, I get update required and it won’t let me do anything until it is updated. Can’t update at a drive thru window so you get no credit for the visit. Please fix this, most updates have a option to update later.
It’s okay! 4/5
Would be better if the receipt had it so you can scan it yourself because sometime the employee acts like it’s inconvenience when you say I have the app
I was super tired when this app came out and immediately downloaded it. I signed up with my Facebook account and have since deleted my Facebook account and now this app will not let me sign in because it saying my email is already in use. Please fix it!! I would like to start collecting my rewards again.
App won’t work 1/5
Every time I try to sign up, I get a message that says “No network connection”. I have tried to uninstall and re-install the app several times and nothing has worked. Not sure if it’s something in my end with the phone or with the app, but I can’t past that message.
Scanning barcodes 3/5
I love all the new apps and online ordering. The only thing I don’t like is having to remember to sign in and bring up my barcode at the first window when I am trying to wrangle kids talking and money to pay. I LOVE Schlotzsky’s barcode at the end of every receipt. They give you 3 days to scan it in and if you miss out it’s your own fault. Just something to think about. Love me some Whataburger though 😍
This app not blind friendly 1/5
The iPhone voice accessory feature will not work with quite a bit of this app because it shows pictures which are not readable instead of showing taxed. As a result if you are using this iPhone feature this app is practically useless
Update ap 1/5
By Habit forming009
This is the third time that I haven’t gotten my reward because you keep changing the app and I can’t keep everyone in line waiting for me to update it. Why can’t you make it to where we would still get the reward? It’s irritating. Also the servers always struggle with scanning my phone.
Pretty much a waste of space 1/5
Nice looking app......now if they can get any of their locations to get on board - this app might be useful.
We should be able to pick up the food at the drive through 1/5
I waited in the drive through line and then they tell me I have to go inside to pick up my order. I had to park and get out and when I got there they just handed it to me after I told them I was picking it up. They didn’t ask to see my phone or anything they just handed me my food. Why couldn’t they just do that at the drive through?
Update caused delay 2/5
Little frustrated. Went to my favorite Whataburger, placed my order and was going to pay with the app. When I clicked the app to use it, it would not work unless I did the update. Since I had no cash on me and my app was loaded with money, I had to step out of line, cashier had to cancel my order, and I had to stand off to the side while the app updated. Don't disable the app like that.
Overall program should cater to the customer 2/5
Best burgers in town but...
Just look at the Chick-fil-A app. for ease of use and perks. Face ID, rewards and selection.
Very convenient 4/5
I absolutely love the Whataburger app but I don’t like salt on my fries so if it would be possible to have the option of no salt on the fries would make my meal perfect when ordering.
Worst app ever 1/5
By r u swrioua
Why do you check out and pay then have to tell them to start cooking it.... So stupid. If you forget to do it which most do because it is unlike every other app then your order is not placed... So stupid. Have showed up at restaurant 3 times and no order placed. Terrible
Love the app but could be better 4/5
The app overall is great. Love the mapping feature and its ability to remember previous orders. The only issue I have is that if you load money thru gift card or just into the app at all you do not have the ability to use it all. If you don’t spend the exact amount you always will have cash there you cannot use. Really wish it would allow you to use the remainder of the amount and then use a different form of payment to cover the rest of the bill. I have like four dollars I just will never be able to spend.
Great food, sucky app. 2/5
Ive always been a whataburger fan and what this app has to offer is awesome!! But its extremely slow, laggy and Id rather get emailed my points and rewards at this point.
Good app needs more features 3/5
Don’t get me wrong the app is wonderful I love all the customizable options down to getting my burger cut in half.
However there is one option that Taco bell’s app still wins on, the ability to get my food through drive thru. Add the option to get the food through drive thru and this app would blow all other food app ordering away because as it stands you have to open the app place your order then when you get to the restaurant you have to go in the store then still stand in line and talk to someone about your order.
Not really a time saver. In/out at taco bell in seven minutes Mcdonald’s I’ve been in/out in 5 minutes and never step foot in the store.
Nutrition Info? 3/5
By Russell - Killeen
I really like your food, but need to watch the carbs. Can you put nutritional information on the app with each item? That would make it much easier to select the correct foods without going to your website. Thank you.
Please Train for Rewards 3/5
Please train your staff on the rewards program for the Big Spring location. Most of the time, the staff member freaks out and says they do not know what to do. One time I was told the internet was down, which is why it didn't work. I always get asked what I'm trying to do. Just seems like it should work without having to have the staff member even touch a button.
Gift cards 5/5
Why is there a 3 gift card per day limit addition to an account? If you make a mistake, and put in the wrong GC number, it is deducted from the 3.
I just want to see the menu 1/5
I just want to see the menu and nutrition information. Instead all I get is being forced to try mobile ordering which isn’t even available in at any location in my area. App is useless.
Y’all need help 1/5
By mathew with a b
Chick-Fil-A’s app is next to perfect. Y’all should take lessons from them. Having to add money instead of just being charged is kind of dumb. Also, having the physical gift card negated once it’s added to the app is pretty stupid too. The app itself is a little glitchy, I had to delete and re-install for it to open without crashing, then I had to delete and re-install it again for it to display a QR code for payment. Stop disappointing Texans. We just want burgers that aren’t from in-and-out.
Scanning Barcode 1/5
There’s a glitch with the app so they can’t scan the barcode. After the first time it happened I was told to reload the app. I went home and reloaded it and the scanner was ready for the barcode. Since the barcode isn’t on the receipt, I could do nothing about it. At my second visit, it wasn’t able to scan and I was told to reload it again. I said I’ve already tried that and the employee said yeah there’s a glitch with the app. Why keep telling customers to reload it then??? It would be really nice if this feature would work so we could actually get free food after 5 visits. Schlotzsky’s lets you scan the barcode yourself because they actually provide the barcode on the receipt.
I’ll try ordering online next time but I’ve read that they don’t start making it until you get there so it seems pointless.
Hopefully it’ll keep track of the 5 visits for free food???
I need to tell you multiple times to make my food 1/5
Why do I have to select a pickup time, press start cooking, and tell the cashier I’m there?
I love Whataburger but... 2/5
I have used the mobile app to order Whataburger a couple of times, twice around 5 AM. I hit the start cooking button when I’m about 15-20 minutes away and when I showed up, they say “it’ll be out in a minute” and I still end up waiting about 15 extra minutes for my order. I am sure that they don’t start cooking it until I show up. What is the point of an app to order ahead if I still end up waiting the full time? Come on, get it together.
I also emailed the resolution center and never heard back from them.
Never works 1/5
By Corpus Christi 100
Tried 2 different email accounts since the Facebook login never worked. Now I don’t have a barcode to earn rewards. Too much hassle and waste of time.
Very glitchy. 2/5
By Tei time
Always getting “system error occurred” when trying to do anything on this app... UGH!!!
I’ve loaded, deleted and downloaded this app more than once. I’ve never been able to use this app. Searching for locations and viewing the menu has always been a challenge. Deleting again.
3 star due to rewards 3/5
Rewards are weak and definitely not worth using the app. It would be better to use a points system with better rewards which is why I choose Chikfila over Whataburger anytime there’s one near by. I usually spend 15-20 dollars each visit, I don’t want to be rewarded with a medium drink at the end of my 5th visit.
Good but add to Apple Wallet broken 4/5
Love using the app and it works reliably most if not all of the time. I do have an issue with adding my balance to Apple wallet. It keeps saying there is an error with the system and this has persisted for a few days now. Other than that it’s great!
App was good until logging out 3/5
By Has not crashed once
I created my account through Facebook and it never had me set a password. I had to reset phone and now I can’t log in for my rewards - says I have to sign in through Facebook - which dumps me at a “this account already exists prompt”
Just use Apple Pay! 1/5
This awful app makes you basically buy whataburger gift cards instead of just using Apple Pay. Awful, terrible, no-good, greedy whataburger
Ole fashioned Customer Service 5/5
In these times you do not find good C-S-R but here at Whataburger you do at this one 3000 WesternCenter in Fort Worth Texas -Miss Linda runs it like we all are her family ( customers) she is very personal shows respect and her hugs really makes my day in had a day of my rent being raised and just her giving me 3 minutes of her busy time , well no where else can you get that type of service. So thank you for hiring such a beautiful person and she like myself are from the baby boomer age so we know how to treat others she is a diamond and a great person.