App works fine 3/5
The app works fine for me as far as the mobile ordering goes, but my food is usually not ready when I get there between the chosen time frame. I wish the app had a feedback section so that I could rate my store experience, especially when the order is wrong. Also, it’s a pain to have to go inside to get it sometimes. There should be a drive thru or drive up option where someone can walk it out.
Every whataburger in my location states that is not ready for online ordering.
Improvements needed 3/5
By joe c 361
Please fix the app so it doesn’t require to log in randomly
Never get rewards 1/5
I’ve had this app for months Ana we eat here ALOT and still only shows I have been here once
No Bar Code 1/5
Hard to earn rewards when your app has no bar code to scan. The page is there but it’s just blank where bar code should be. Total waste of time.
⭐️ creating a mailing list 1/5
All I want is to be able to order delicious Whataburger without the standard 10-20 minute wait. Despite my hope, no online ordering in Dallas two months after my initial review.
Not all is lost however, I do receive regular email updates pertaining to all the benefits that I can’t have!
Terrible service 1/5
I ordered for 20 mins from the current time, so of course they made the burger immediately and let it sit out for 20 minutes. The “start cooking” button is literally worthless and is only for your benefit. They never even made my onion rings at all, and I still had to wait in line when I went in to pick it up.
Using this app is no different from just ordering in store, except your food is cold.
Gave 2 stars because the app is designed well.
Got screwed out of a reward! 1/5
I hate this app. In fact, I should just delete it because it’s terrible. I open it tonight and in the bottom left box it says “Reward Expiring Soon.” So I click the box and it shows me my choice of 5 rewards with NO EXPIRATION DATE. I place my order and get to the window to check out and click the barcode button, that’s when it said “Reward Expires 12/28/18” and DISAPPEARED. I was at the WINDOW and I had to tel the guy what happened. He didn’t give me the free fry because i couldn’t prove it. But why doesn’t the app tell you a date until the check out screen. Absolute total crap app.
Horrible app 1/5
You can not use the app to look at the menu anymore unless there is online ordering at the locations. This is very inconvenient especially when you are trying to figure out what you want to eat.
Doesn’t work 1/5
The app can’t sign in, what happens???
Preload the account? 1/5
No way.....App deleted
Good but 5/5
You can’t order and pay at store, like other fast food places. It would be amazing to be able to just order in phone and pay at the place
Only one minor complaint or issue 4/5
The app has worked for me pretty flawlessly from ordering to rewards tracking and redemption. The only hang up is the start cooking button. I wonder if the restaurant actually is notified when I push it or if my order gets put the queue. I get to the restaurant and they don’t start cooking until I go inside and let somebody I’m there. It takes away like 60% of the usefulness of ordering ahead.
Not a great app 2/5
Love Whataburger breakfast but not the app. half the time the app is down and you can’t redeem rewards or get credit for your purchases.
Online survey on the app? 5/5
Can we get the ability to do online Whataburger surveys on the app?
Lost credits 1/5
I’ve lost 4 credits this past time and two the time before because of this app. It logs me out every time I leave the app with the most updated version on an updated iPhone. Annoyed always
App is Crapp 1/5
By Boracay MAC
When I stop by Whataburger for lunch on a busy day, I don’t have time to re-login, and play the guessing game of “what’s my dang login?!?”
From reading the replies to comments here, it is painfully obvious that this app is abandoned, and replies are robotic pablum to sooth the masses. Long standing problem, no fixes...you app devs suk, truly...
Worked only the first time 2/5
This app looks good but every time they scan my barcode so I can redeem “visits” it never works. Always says “lost network connection”
Can’t place order online 1/5
By sauterelle des iles
This is very frustrating. I sat down with my kids and chose everything we were going to order. When I go to check out, it says there’s an error. It is very frustrating when you’re trying to save a little time and then you waste your time placing an order that can that be checked out. Why do they even try? FIX IT!
Slow and buggy 1/5
Auto logged out and handshake with FB app took too long. Froze during prompt to accept terms. Restarted and main menu took 60+ seconds to load. Barcode page took another minute.
Useless app 1/5
I’ve had more than 5 visits to Whataburger, but the scanner never logs my visits. I only have 3 credits, and I should have way more. The cashiers have even entered my account number manually, with no success. What’s the point in having a rewards program where you don’t actually get the rewards? The apps for other restaurants work way better.
As a UI/UX Developer. This is a classic example of a bad app development program. Do not post options that do not work. Test your programs and make sure your code(s) work.
The food is Fantastic!!!!
This App is terrible.
Take it back to the basics and Do Not activate the tools until you have tested the code, tested the options and then test it all over again.
The competition has your App beaten at every angle.
Easy Ordering! 5/5
I literally just downloaded this app for the purpose of online ordering (I am too lazy to go inside to order), and this is seriously the best app I’ve ever used to order food from somewhere. Whataburger really outdid themselves. They made it to where your order is super customizable! I even got to select how much ice I wanted in my drink, and how many ketchups I wanted!
I hardly ever write reviews but I was so impressed with whataburger app!
Doesn’t work right 2/5
Besides having to keep logging in at the drive through (usually just no time), the menu is no longer visible on “my dashboard” and it won’t let me drag anything around when I try to edit it. I have to use a web browser just to view the menu now...
I agree that logging in takes way to long. Can the App be upgraded to the fingerprint or facial recognition for faster login?
Start cooking 5/5
Tried the “start cooking” at the end of order and app failed. Kept saying no network connection ran speed test right then and there and internet was just fine. Confirmed with cashier that my order hadn’t been placed, but it’s Whataburger so couldn’t not order. Please address issue.
"Forgets" password/ No TouchID or FaceID 2/5
Randomly signs you out. No TouchID or FaceID support. There's nothing like getting to the drive through window to open your app and find out it's signed you out. Oh but just use Facebook. Umm no thanks I don't want to give you my Facebook account information. TouchID has been out since the iPhone 5 and we're already in the second generation of FaceID. I think it's time to update the app to reflect this.
Tired of logging in 2/5
I love the free food, but this app keeps logging me off. I don’t know my pw by hard so I miss out on some of my visits. Fix the app, so it won’t constantly make you log back in.
App always says “no connection” 1/5
By KK Moma
App is terrible! been trying for over a year to get app to working with no luck. I can log in and it always say “no connection”... and I have connection! I have uninstalled, delete, and still no luck! I have lost out on the “rewards” because of this issue!
Horrible - Inaccurate Visit Counts 1/5
I would give a zero if possible- After advising the restaurant about the issue they informed me that once its scanned (mobile scanner-drive thru) and go back into the store and clear it -it does NOT count your visit- hmm what does that have to do me??? Just as long as my visit count Im good....so this happens occasionally so I decided to email corporate -their so-called complementary visit...seriously!? you OWE me like 4 visits but whatever but then its gets frustrating when like myself go often like 3x a week, I look forward into receiving my reward but its not right that your system is jacked and you fail to recognize it like its my fault for not “refreshing” my app...really?? The last email, which was apprx a week ago...still no “complementary visit” although its OWED to me...smh @Jarrod Meadors in Mobile App Support -What happen to my visit???
The update(s) I’ve been waiting for 5/5
I forgot how long so I last suggested that the app developer include mobile ordering and the prices of all their menu items, but it seems these last few updates have done just that!
I’m so happy my wishes were heard. This app will be getting a 5/5 from me 🍔
Still not available in my area 1/5
I’ve been trying to order from here for over a year now and it’s still not available where I live in New Mexico
Whataburger App 2/5
So I’ve had the app for a few months now. Just got mobile ordering. Love it!!! But this issue I’m about to bring up has been bothering me for at least 2 weeks. While trying to load funds or anything past the main menu. A system message appears. Saying the app is having technical issues and should back up and running in due time. But this morning all my funds some how disappeared into thin air. So breakfast is canceled. And can’t load more funds so I won’t eat today.
App Review 2/5
There’s definitely room for improvement in the app. I haven’t had any issues using the app to pay for food like other folks have. My issues really come from the rewards process. Here are some suggestions:
1. Rewards should be earned based on the amount spent, not the number of times visited. Let the customer earn a certain number of points based on the amount spent.
2. Customers should be able to choose better rewards. The current rewards aren’t great and definitely don’t feel very “rewarding.” If the point system is utilized, customers could choose better rewards if they save up enough points.
3. Using rewards should be easier. We should be able to automatically use rewards and pay with the app simultaneously, without any employee actions required. This ensures rewards actually get applied, even if the employee doesn’t fully understand the system.
My family LOVES Whataburger, but we would love them even more with a more user-friendly app that actually feels rewarding, not limiting.
Add Comments section to the order 3/5
By Apple IOS User 9999
Allowing us to place requests for customizations would be easier if comments section would be provided which would reduce the stress of calling the store after placing online order.
Whataburger has n high street jackson ms 1/5
We went there today to eat when we got our food it was cold and when I took it back to the counter the lady came around the corner shouting at me like I was her child she was very rude informed me my burger was freshly cooked I told her it was cold she was still shouting will not go back there never been treated so rudely.
App never works when I need it to 5/5
Every time I open my app at Whataburger restaurant to get the points it’s always loading! So I hate being that customer that makes everybody wait so I never get the points. Then when I do wait, it still takes forever to Load....even off of WiFi. And just now I tried to order on the app, it took a while to get my family’s order on it just right and then I placed my credit card info and hit submit.....it says System Error try again! This app is worthless!
Logs out too quickly. Need fingerprint reader!!! 1/5
This app is horrible. If you don't open it within a very short time period, it logs out. This prevents me from wanting to go eat there. With a million passwords, who wants to remember another. Use the fingerprint reader!!!!!
Order on app totally misses the mark! 2/5
By Austin Aggie
Was pleased that whataburger FINALLY added order on-line functionality to the app after may competitors are refining the third generations of their apps.
Sadly this app totally misses the mark for order on-line. Not even close! Issues include:
1) UX not designed for mobile phone user. Some of the text scales to a font of 2. Not exaggerating!
2) cannot order for drive thru! Are you kidding me? And if I can’t pickup at window why make me select soft drink flavor in the app as you make me pump my on gas with dine-in “service “
3) cannot order for asap must schedule in advance
Too glitchy 3/5
The app itself is alright, however don’t bother ordering any food. What took about 20 minutes selecting what I wanted, when I placed the order it gave me an “system error occurred”. Complete waste of time. You’re better off calling placing a phone order.
Order Cancelled, needs UI work!!! 2/5
By Tiffany Vega xoxox
For one, I can’t stress how unhappy and unsatisfied I am with ya’lls app.
I LOVE Whataburger, but your app is laggy, glitchy, and whenever I place an order it gets cancelled almost immediately.
What’s the point of mobile order?
Re-Login required 90% of the time 1/5
Requires me to re-enter my login info pretty much every time I go. I’ve started opening the app before I go in. If it works, I buy; if it doesn’t, I leave. They’ve lost 10 or 12 orders and I’ve probably lost 2 or 3 pounds.
Whataburger is a scam 1/5
So we went to Whataburger and ordered like 30 dollars of food and then they tried to only give us like half of our order and we wear like um no give me all my food so they went back and gave us a bigger bag with supposedly all of our food and said “I checked it and made sure everything was in there”. We got home and opened our food to find out that she didn’t give us all of our food. The food that they did give us was good but I definitely recommend triple checking your order before you leave.
Can’t complete purchase in shop 1/5
By GiGi the Realtor
I have iPhone 8s, up to date, and I cannot complete purchases in the Whataburger Store. Sometimes, I can see items and put them into my cart, and sometimes, not. I keep getting that I cannot access the store because it is restricted, with no option to get past this restriction.
Still needs work. 2/5
By Tonya Stewart
I kinda don’t see the point in this app. Other than to earn points at visits. You can’t order on it and I haven’t met my required visits to see what my rewards are so I can’t really comment on that. But when I do I’ll let you know.
Terrible app for a great burger 1/5
I used the app yesterday to order ahead. One burger, two large onion rings. The onion rings have a slider for size but no quantity. Had to edit order to increase quantity and remove a random “ice” that was added. I guess that was when the app decided I wanted 2 of everything and doubled my burger as well. There is no quantity listed for burger when viewing order but I guess I should have noticed that $8+ was too much for one. I chose a pick up time an hour past ordering. After confirming my order it wanted me to click another button to “start cooking”. I didn’t know when I was supposed to click that. Is it to complete my order and send to store or was I supposed to wait until I was on my way to pick it up? I decided to wait but my food had obviously been sitting under warmer since shortly after I confirmed. On same page as “start cooking” was a link to “let us know you’re here” that I guess wanted me to call the store from within the store. Stood at the “online ordering” register and was ignored. Tried to pull up my order but it just brought up the map for choosing my location. I finally got the attention of a worker who gave me my order based solely on my knowledge of what was in the bags. The app is not user friendly - took a while to realize that you have to click on “meal option” to select “sandwich only” if you don’t want the meal option. The store doesn’t seem to have a clue about how to handle these orders or they’re being provided an interface that is also not user friendly.
What good is an app that will not remember my account? 1/5
I don’t know whether this app is any good. Every time I try to use it, it has forgotten my login details again, and I end up with no reward points because it locks me out of my account for the next half hour. This time I decided to try another restaurant. Please fix this ridiculous bug.
By Lone Star Wilson
I like the app EXCEPT that it constantly auto logs out. I always have to sign back in (usually while in line, so I can't get the reward scanned because the employees are slammed with cars in the line.) Why does it do this, none of the other restaurant apps I have does this?!
Not user friendly 1/5
This App is not user friendly at all and is basically useless I try to sign on with my email but it says no password exists for that email .. So I tried to sign up with my email and it says this email is already in use