I was super tired when this app came out and immediately downloaded it. I signed up with my Facebook account and have since deleted my Facebook account and now this app will not let me sign in because it saying my email is already in use. Please fix it!! I would like to start collecting my rewards again.
App won’t work 1/5
Every time I try to sign up, I get a message that says “No network connection”. I have tried to uninstall and re-install the app several times and nothing has worked. Not sure if it’s something in my end with the phone or with the app, but I can’t past that message.
Scanning barcodes 3/5
I love all the new apps and online ordering. The only thing I don’t like is having to remember to sign in and bring up my barcode at the first window when I am trying to wrangle kids talking and money to pay. I LOVE Schlotzsky’s barcode at the end of every receipt. They give you 3 days to scan it in and if you miss out it’s your own fault. Just something to think about. Love me some Whataburger though 😍
This app not blind friendly 1/5
The iPhone voice accessory feature will not work with quite a bit of this app because it shows pictures which are not readable instead of showing taxed. As a result if you are using this iPhone feature this app is practically useless
Low carb breakfast option? 2/5
Good food, almost useless app for me.
I order sausage & eggs from Whataburger 5+ days a week. Wish I could do so from the app. I don't want/need the carbs that come from the biscuit as part of the platter.
Update ap 1/5
By Habit forming009
This is the third time that I haven’t gotten my reward because you keep changing the app and I can’t keep everyone in line waiting for me to update it. Why can’t you make it to where we would still get the reward? It’s irritating. Also the servers always struggle with scanning my phone.
Pretty much a waste of space 1/5
Nice looking app......now if they can get any of their locations to get on board - this app might be useful.
We should be able to pick up the food at the drive through 1/5
I waited in the drive through line and then they tell me I have to go inside to pick up my order. I had to park and get out and when I got there they just handed it to me after I told them I was picking it up. They didn’t ask to see my phone or anything they just handed me my food. Why couldn’t they just do that at the drive through?
Update caused delay 2/5
Little frustrated. Went to my favorite Whataburger, placed my order and was going to pay with the app. When I clicked the app to use it, it would not work unless I did the update. Since I had no cash on me and my app was loaded with money, I had to step out of line, cashier had to cancel my order, and I had to stand off to the side while the app updated. Don't disable the app like that.
Overall program should cater to the customer 2/5
Best burgers in town but...
Just look at the Chick-fil-A app. for ease of use and perks. Face ID, rewards and selection.
Very convenient 4/5
I absolutely love the Whataburger app but I don’t like salt on my fries so if it would be possible to have the option of no salt on the fries would make my meal perfect when ordering.
Worst app ever 1/5
By r u swrioua
Why do you check out and pay then have to tell them to start cooking it.... So stupid. If you forget to do it which most do because it is unlike every other app then your order is not placed... So stupid. Have showed up at restaurant 3 times and no order placed. Terrible
Love the app but could be better 4/5
The app overall is great. Love the mapping feature and its ability to remember previous orders. The only issue I have is that if you load money thru gift card or just into the app at all you do not have the ability to use it all. If you don’t spend the exact amount you always will have cash there you cannot use. Really wish it would allow you to use the remainder of the amount and then use a different form of payment to cover the rest of the bill. I have like four dollars I just will never be able to spend.
Great food, sucky app. 2/5
Ive always been a whataburger fan and what this app has to offer is awesome!! But its extremely slow, laggy and Id rather get emailed my points and rewards at this point.
Good app needs more features 3/5
Don’t get me wrong the app is wonderful I love all the customizable options down to getting my burger cut in half.
However there is one option that Taco bell’s app still wins on, the ability to get my food through drive thru. Add the option to get the food through drive thru and this app would blow all other food app ordering away because as it stands you have to open the app place your order then when you get to the restaurant you have to go in the store then still stand in line and talk to someone about your order.
Not really a time saver. In/out at taco bell in seven minutes Mcdonald’s I’ve been in/out in 5 minutes and never step foot in the store.
Nutrition Info? 3/5
By Russell - Killeen
I really like your food, but need to watch the carbs. Can you put nutritional information on the app with each item? That would make it much easier to select the correct foods without going to your website. Thank you.
Please Train for Rewards 3/5
Please train your staff on the rewards program for the Big Spring location. Most of the time, the staff member freaks out and says they do not know what to do. One time I was told the internet was down, which is why it didn't work. I always get asked what I'm trying to do. Just seems like it should work without having to have the staff member even touch a button.
Gift cards 5/5
Why is there a 3 gift card per day limit addition to an account? If you make a mistake, and put in the wrong GC number, it is deducted from the 3.
I just want to see the menu 1/5
I just want to see the menu and nutrition information. Instead all I get is being forced to try mobile ordering which isn’t even available in at any location in my area. App is useless.
Y’all need help 1/5
By mathew with a b
Chick-Fil-A’s app is next to perfect. Y’all should take lessons from them. Having to add money instead of just being charged is kind of dumb. Also, having the physical gift card negated once it’s added to the app is pretty stupid too. The app itself is a little glitchy, I had to delete and re-install for it to open without crashing, then I had to delete and re-install it again for it to display a QR code for payment. Stop disappointing Texans. We just want burgers that aren’t from in-and-out.
Scanning Barcode 1/5
There’s a glitch with the app so they can’t scan the barcode. After the first time it happened I was told to reload the app. I went home and reloaded it and the scanner was ready for the barcode. Since the barcode isn’t on the receipt, I could do nothing about it. At my second visit, it wasn’t able to scan and I was told to reload it again. I said I’ve already tried that and the employee said yeah there’s a glitch with the app. Why keep telling customers to reload it then??? It would be really nice if this feature would work so we could actually get free food after 5 visits. Schlotzsky’s lets you scan the barcode yourself because they actually provide the barcode on the receipt.
I’ll try ordering online next time but I’ve read that they don’t start making it until you get there so it seems pointless.
Hopefully it’ll keep track of the 5 visits for free food???
I need to tell you multiple times to make my food 1/5
Why do I have to select a pickup time, press start cooking, and tell the cashier I’m there?
I love Whataburger but... 2/5
I have used the mobile app to order Whataburger a couple of times, twice around 5 AM. I hit the start cooking button when I’m about 15-20 minutes away and when I showed up, they say “it’ll be out in a minute” and I still end up waiting about 15 extra minutes for my order. I am sure that they don’t start cooking it until I show up. What is the point of an app to order ahead if I still end up waiting the full time? Come on, get it together.
I also emailed the resolution center and never heard back from them.
Never works 1/5
By Corpus Christi 100
Tried 2 different email accounts since the Facebook login never worked. Now I don’t have a barcode to earn rewards. Too much hassle and waste of time.
Very glitchy. 2/5
By Tei time
Always getting “system error occurred” when trying to do anything on this app... UGH!!!
I’ve loaded, deleted and downloaded this app more than once. I’ve never been able to use this app. Searching for locations and viewing the menu has always been a challenge. Deleting again.
3 star due to rewards 3/5
Rewards are weak and definitely not worth using the app. It would be better to use a points system with better rewards which is why I choose Chikfila over Whataburger anytime there’s one near by. I usually spend 15-20 dollars each visit, I don’t want to be rewarded with a medium drink at the end of my 5th visit.
Good but add to Apple Wallet broken 4/5
Love using the app and it works reliably most if not all of the time. I do have an issue with adding my balance to Apple wallet. It keeps saying there is an error with the system and this has persisted for a few days now. Other than that it’s great!
App was good until logging out 3/5
By Has not crashed once
I created my account through Facebook and it never had me set a password. I had to reset phone and now I can’t log in for my rewards - says I have to sign in through Facebook - which dumps me at a “this account already exists prompt”
Just use Apple Pay! 1/5
This awful app makes you basically buy whataburger gift cards instead of just using Apple Pay. Awful, terrible, no-good, greedy whataburger
Ole fashioned Customer Service 5/5
In these times you do not find good C-S-R but here at Whataburger you do at this one 3000 WesternCenter in Fort Worth Texas -Miss Linda runs it like we all are her family ( customers) she is very personal shows respect and her hugs really makes my day in had a day of my rent being raised and just her giving me 3 minutes of her busy time , well no where else can you get that type of service. So thank you for hiring such a beautiful person and she like myself are from the baby boomer age so we know how to treat others she is a diamond and a great person.
Could be better 3/5
The app is easy to navigate when placing an order and when saving a favorite order. It does need an option marked "Dry" when wanting a burger with no sauce.
The weakness of the app is on the local store side. If you are ordering from a great location, you might have great results, but you have a better chance of something going wrong. Didn't save me any time and my local store never even made my order. Ended up getting a refund and leaving without any food.
Not Working 1/5
Tried to place an order yesterday, but after I got everything into my cart and went to checkout, all it said was there was an error. Waste of time.
Mobile Ordering 2/5
Let me start by saying I was very excited to see this app come, and mobile ordering along with. We all know those drive thru lines can be a killer at dinner time ( but worth it for the made to order food). However, I am really disappointed with the implementation of the mobile ordering.
When I start an order I select what time I want to pick it up, then I have to select when I want them to start making my food (which is pointless, why am I telling you when I want to pick it up, if I have to guess at what time I want you to start making my food). Then I have to go inside and tell the cashier I am there, only to be told that NOW they will start making my food. So really, I didn’t save any time. Yes the ordering was easier than telling someone what I want and hoping they typed it in right, but c’mon, why do I need to have 3 different steps to make my darn food.
Really hoping this gets fixed, I’ll be waiting for that before I use it again.
Horrible app 1/5
Doesn’t work most of the time. Loses track of visits every single time. Don’t waste your time downloading
Doesn’t work 1/5
By Tim in Tx
I have had my code scanned three times at the drive thru, on three separate occasions, and have received credit for a grand total of zero visits. This has been over a period of several months. And I am always current with app updates.
Apple Wallet support? 3/5
How come this app doesn’t have Wallet support with location awareness so that our barcode can automatically pop up on the phone or watch instead of having to manually go into the app?
It used to work so well for me. Never had any trouble till about two weeks ago. It wouldn’t let me pull up the pay tab. It shows I have 15 dollars I loaded on the app but will not let me use it. Just keeps spinning and spinning. Super annoying. But still love my whataburger
Rewards situation is frustrating 3/5
Frustrating to not be able to see what the reward is. How can I decide if I want to use it if I don’t know what my option is.
If you were not placing an order through the app then it will not show you the report.
I get to the window and the person on duty obviously does not know what they are talking about. Because they tell me that it will not show them what the reward is.
I know that is not true because I’ve had others Asked me if I want to redeem my cinnamon roll.
So I have had at least one reward expires because I did not know what it was.
Tried to order from work after a long day to pick it up on the way home, and it auto selected the closest restaurant location as 10 miles away, when there are two closer (and on the way to my house). I didn't realize it selected one incredibly out of the way until I reached the location that should’ve been listed the closest in the app. I had to backtrack 15 miles and $7 in gas there and back just to get a $16 order I already paid for. Will not be using again.
Start cooking button needs removed 3/5
I placed an order and confirmed it to pick up at a certain time and once I got to the location for pick up I realized I didn’t press start cooking and had to wait an extra 10 minutes for my food it’s a great app but the start cooking button can really screw you over because pressing confirm should honestly be enough (most people would think) for them to begin cooking
App does t work it’s takes your money 1/5
I loaded money to the app and now I can’t use it because the bar code doesn’t show I deleted the app and downloaded it again and nothing. I’m calling my bank and getting my money back
Takes notes from Chick-fil-A 2/5
Developers should take notes from the Chick-fil-A app and let us order in advance, pay from the app, and use the same reward points system.
Chick-fil-A’s reward program let’s us choose any menu item instead of earning a reward and then only having five items to choose from. Let us earn points for every item ordered and then let us use those points to order whatever we want.
I love whataburger more than Chick-fil-A but I’ve found myself going to Chick-fil-A more often lately because I love the experience the Chick-fil-A app provides.
Better rewards system 3/5
Rewards should be given based on amount spent, not number of visits. Spend more, get more points. And pick a reward based on how many points you’ve earned. I have a family of five and easily spend $40 on each visit. Then I get a choice of 5 little items? Not worth it, for me. And why put an expiration date on it? I would definitely eat more Whataburger if I had better rewards.
Why would anyone waste their time trying to earn rewards in this app when the rewards are so worthless? No burgers or chicken can be earned, just fringe items that few people ever buy. C’mon Whataburger!!
Great app that needs minor fixes 4/5
Used the app for the first time today and it was almost flawless.
The one thing that needs to be fixed is going back to change from a meal to a burger (or vice versus) wipes out all your selections, so you have to redo your order.
Other than that, it was pretty seamless from the app. I won’t load any funds or payment through the app, so can’t speak to that, but had no issues with Apple Pay. Pick up was also seamless. Though I figured there would be a barcode or something to show the store.
We’ll definitely be using the app again. For now we’ll just have to make sure we know if we want a meal or a single burger before selecting.
Online Ordering 1/5
Apparently you can’t go through the Drive-Thru for online ordering. That wasn’t made clear anywhere on the app!! So I waited in the drive thru line for a while just to get to the speaker for them to tell me that I would have to come in and wait in the lobby for my order. I asked if I could just get it in the drive through since it’s already paid for. They said that I would have to come inside, so I told them to just cancel the order. Then all these different people started shouting that I would need to come inside. I told them it’s fine, just cancel the order. They said they can’t cancel the order or give me my money back.
I don’t know if it’s the app or the location I went to, but this is ridiculous.
Staff Needs to Read Directions 4/5
The app worked just fine. I requested the order be prepared 30 minutes after I placed it. When I got there, the staff informed me it had been sitting there all that time. I showed then what time I wanted it for and they agreed to recook. The app worked fine, the staff needs work. Make sure you check the time customer wants it and folks, keep the receipt till you get there.
Slow App 2/5
I love Whataburger, but this app it takes FOREVER to load when switching between tabs within the app.