Bike didn’t want to turn off! 1/5
I rode the bike for 20 minutes but had trouble turning it off for the next 10 min, and ended up charging me those extra 10 minutes, bad service !
Warn customers of no ride and park zones better 1/5
This thing has speakers. It should’ve given an audible warning when I approached the no ride zone. It stopped working uphill an then I had to walk the bike back to an authorized zone costing extra money and time.
Girl Trip 5/5
Sooo much fun!!!!
By Lui Samaniego
These NEVER work!!!!!!!
I want my money back! Unable to ride, paid $5 and had to walk bike back several blocks or pay $10. The point at which the bike dies is the point at which you should be able to turn around and ride the other direction!
Great fun 5/5
By please end
Great fun worth doing
App interface is terrible 1/5
By wheels is bad
So terribly bad
Wouldn’t return even in preferred parking zone 1/5
Sat for 15 min trying to park and would not let me return it. Still had to pay for the extra time
The Yankees u spend $15 right after u enter credit card 1/5
I put in my new credit card and the credits made me spend $15 automatically☹️👎🏾
Horrendous. Use something else. ANYTHING ELSE! 1/5
By Mala Bhattacharya
I have attempted to use Wheels twice without success. Both times, there was something wrong with the bikes and I could not ride them. When I tried to end the rides, I was unable to because I was constantly getting a message that said I was in a no parking zone. Even if I moved the scooter to the correct zone, I still got this message. I finally let turned off the bike and left it. It ended up timing out my ride and charging me both times. I have yet to receive refunds. There is very little help when you are actually on a ride. Very hard to get in touch with anyone at the company. This is a sham and I have no doubt that they will go under, especially given the amount of competition they have. Please go away, Wheels!
Any other scooters have to be better!! 1/5
They purposely program their app to allow you to start a scooter outside a parking/riding area then your being charged until you return it to an “active” area and those areas are tiny!! Had to travel 33 likes walking it!! Before it would let me shut it off! Worst experience ever!!!!
These rules! Just watch out for no ride zones (and maybe lobby your cities to minimize no ride zones)
Beware difficult to end 1/5
Very difficult to end ride even when in preferred park zone :( otherwise it was fun. I want a refund.
Never again 1/5
The bike has low battery and let me I he middle of the way! Then i could not end he ride because it wasn’t the place to park!
Do not use app 1/5
It was a great idea at first but I really don’t use this app anymore and the app is actually taking money from my card and I am unable to delete payment method it’s stealing my money I NEED A REFUND ITS UNFAIR JUSTICE NEED TO BE HEARD AND SERVED
App doesn’t work for transporter 1/5
I downloaded the app to start transporting, but there’s no way to switch from a rider to someone just picking up the actual wheels. The settings button has no options nor does the help button have any options. I’m confused as to how this app is supposed to work for the people that aren’t riding..
Delete the credit card on file... 1/5
I understand that a card is needed for payment but you have to allow people to delete their credit card info from your app.
Worst experience I had!!!! The freaking thing doesn’t work, and they charged me for. Big scam!!!!
Bs app 1/5
Wouldn’t let me park by my house. Will never ride again.
Warning! Check your bank statements!!! 1/5
By Poisoned pops
These guys will unknowingly rip you off through their app. I took a $2.00 ride down the street and when I checked my bank statement, there was another $11.00 charge for no reason. I made sure to end the ride and do everything right then when I try to reach out to them through their email service, I never get a response.
No flex zone 1/5
No parking zone is annoying but necessary. Life isn’t fair sometimes
Need more speed 4/5
It was a fun ride but I ended up jumping back on the Bird scooter for more speed🤷🏽♀️
Couldn't get rid of the thing 1/5
Couldn't park this thing anywhere - evetwhere was a 'no park zone'. had to put it in my car and drive around for 20 minutes. Late for an appointment; incredibly frustrating.
Does not work where I want to cycle, like on the bike path.
Phone died and it wouldn’t let me end ride so I got over charged.
Someone stole the bike 1/5
Someone stole the bike and i couldnt end the ride
First time rider 5/5
I really enjoyed my first time trying wheels. I had no issues with the bike. I’m thinking about parking my Jeep and using the bike to maneuver the city.
Don’t do it 1/5
Unreliable service. Don’t bother. Do the scooters or anything else. Did the forever long registration only to find at least 10 bikes that were offline. Save yourself some time.
None of the scooters work 1/5
When i scan a scooter they all say the scooter is offline.
Open up your pockets and give it all your money 1/5
The worst. It will not end your ride. You will try and try and see the clock ticking but this company makes sure they guzzle you off all your money before they decide to end the ride. It took me 10 minutes just to end the ride, walking would have saved me more time.
Didn’t ride and was charged 1/5
I didn’t even ride the bike and was charged
The bike broke down flat tire I sent pic of and then the battery dies out!!! 2/5
The bike had flat and then the charge was no good stopped running !
Don’t bother with wheels!!!! 1/5
Horrible ride!!! Never again will I bother with wheels I spend $15.00 to go up and down the street never got to the destination I wanted to go tooO!!... speed was never consistent a waste of money!!! Never again
Total farse 1/5
By dont use wheels
I will never use this service ever again it is beyond ridiculous.
My last ride would not let me close it down where I wanted to end, and I had ride half the way back home to close it down.
This is a comical situation and highly inconvenient for I was late for a meeting. Not to mention the unnecessary financial costs to myself.
So in summery I’ll be using alternative transportation via your competitors
Worse app 1/5
The worst app I have ever seen, I found a vehicle on the way and I want to try and add my card and it started charge on my card but the app said it is not in zone you can’t drive or cancel your ride. If it is out of zone it wasn’t unlock it. Still continue to charge my account. I want to get my money back
Not riding in no ride zone and the equipment failed 1/5
The machine gps is broken.. it quit while I was on a street and riding up a hill in traffic.. very dangerous and not convenient.
I would like a refund and do not expect to be charged.
You made me go way beyond your parking zone! I should get a partial refund! YOUR APP WONT LET ME STOP MY RIDE! THIS IS A SCAM!
No good horrible experience 1/5
This was the worse money that I’ve spent. I was unable to get to my destination withought it shitting off on me then I was unable to park it. The wheel barely even operated and the tires were deflated. The lights didn’t even work. Now I wasted my money and had to walk it back
Time was not accurate at all 1/5
Time was not accurate at all I ended at like 8 minutes and it charged me for like 30 please make it right I want to keep using this app
Disaster and no one to call 1/5
By Corilr - LA
My scooter died In Santa Monica where are you are not allowed to stop it. I tried and my Rianna and it wouldn’t allow me to end it in that area. Then I tried to find a phone number to call and there wasn’t one. It took over 30 minutes for them to end the ride. My only recourse is to dispute the charges on my credit card which I’ve done. I won’t use their service again and until they get it functioning better I wouldn’t recommend anyone else would either.
Peiman Jahangiri— Report cancel 1/5
Yesterday first time or using it but I can’t because app have a problem I am 15 minute waiting for use about a cup please give money bac yesterday first time using about I come because app have a problem I am 15 minutes waiting for use about I con’t ☹️
Anyway, can you return it my money in account ( $ 30 ) thank you so much
For delivery 1/5
I try to become a transporter it didn’t work out the gps on the bikes need to be updated every other hour there’s bike with a week of updates and ones you get there, there’s no bike makes you waste gas and you won’t even get paid to drive where ever the app tells you it’s at! Honestly I had a good feeling but not really!
Bas ride 1/5
By chrys 3
Not fair the wheels after few minutes didn t want to go further ...engine bad condition ...never again !
REIMBURSE ME 1/5
I’ve been trying to end my ride for the past 35 minutes outside of your non-parking zone and it won’t let me end my ride !!!!!!
Reimburse me, this is the worst app I’ve ever downloaded !!!!!
Horrible experience and didn’t know I had to park in certain zones? I want my money back.
Would be nice to know where I can park. Spent 20 minutes figuring out!
Never again 1/5
DO NOT START IF ITS NEAR YOUR HOME 1/5
You will get charged and have to take back to designated stop! All though the bike was near my house so someone obviously stopped and left it there! Other than that wear a helmet and knee pads because they go fast !
None of these wheels actually work 1/5
By no wheels in Chicago
I tried 4 different bikes and none of them work. This service is weak compared to Lyft & Lime. Wheels doesn't deserve to be in business.