By Big Poppa 67
Better off just ordering through drive thru. Food is never ready. Always an issue with the order. Doesn’t help when the staff only aggravates the issue.
Ingredients for White Castle Sugar 3/5
I googled several times what were the ingredients of White Castle’s Sugar? And cannot get or find an answer. Companies aren’t using just pure cane sugar, many co. are mixing aspartame in their sugar because it tastes sweet. Being health conscious, KNOWING if White Castle’s sugar is made with purely cane sugar is important to me & probably most consumers.
Thanks for the iOS 11 Location Services Fix! 5/5
I reported this bug last week and it was great to see how quickly the support team replied and then issued a fix for this bug. The app is now working great again!
Can’t locate a store 1/5
Can’t manually enter an address and can’t locate a store. Just sits and does nothing.
Do not download 1/5
Awful app. Can not get past locating nearest store. Can’t view menu because it constantly searches location. Complete failure.
Do not work 1/5
This app does not work does let you open anything and have problems signing in
Can not locate my castle! :( 1/5
I tried to let it load for an hour, and it still hasn’t updated. There isn’t an option for me to manually type in my location...come on, guys! Get it together. I’m so disappointed.
Don’t download 1/5
App continues to freeze when trying to update your location
Needs update 2/5
Is it really that hard to dedicate some of the budget to updating the app? That’s how people order these days, you’d be more successful if you guys would invest in the App.
Location doesn’t work 1/5
One hour and still hasn’t located me. I can’t even view the menu. Needs a LOT of work. Deleting now!
White Castle app 1/5
By babydoll d
Does not work does not show location or menu
Unable To Use. 1/5
By Jaime Nacole
App freezes when trying to select location. I can’t mobile order if I can’t select a location to order from!
Order failure 1/5
I downloaded the app for the coupon that was offered on the official website. Went to go place my order and nothing will load. Guess I’ll take my business elsewhere.
Won’t show the WC down the street (at vegas strip) 1/5
Instead it shows one 12000 miles away in Minnesota.
Needs a lot of work... 1/5
Ordering through the app was easy but picking up my order was a train wreck. None of my food was ready. I had to wait in the parking lot for 10 minutes while they prepared my order. Seems backwards to me. I won’t be using again.
We Want Coupons! 2/5
White Castle has yet to offer their loyal customers coupons through their APP. Most fast food chains are now offering coupons and savings deals.... Come on White Castle you are behind the times and loosing customer purchases! I go to restaurants who offer deals to their customers and I bet many others do as well.....
Good service, convenient
Can not use app on phone. The virtual hamburger had been made enough times to satisfy the Crave Case I wanted to order. Very frustrating site
What happened? 1/5
By Wville Pieguy
After using app numerous times without incident I get messages that I have no order history, unable to reach close by store for on line order. Russian hackers upset they can’t get Sliders?!?!
Vos is los?!
WtH is up with the app 1/5
I opened the app and got a message stating my account is locked out....
I’m able to login on laptop with no prob.
But it’s more convenient if I’m able to use the app....
Thanks pls fix this for those like to use the app....
By Serious Issues
What’s the sense of having an app to pre order food if the staff doesn’t understand that the food needs to be ready by the time you designate you will pick it up. 3 times already. They didn’t start the order until I walked in the door saying I placed an order.
Login issues 2/5
Thought the latest change would solve problem. Can’t login in and can’t set new account because email already in use. Still waiting in tech support to reset password or fix problem. 2nd time for this issue
Can't Find My Castle 1/5
By IC'89 4eva
It won't let me search or select locations in my city, even with a complete address.
Unable to log in. 3/5
Registered on my iPad, then tried on my iPhone and I got an error message telling me invalid email and I need to register. (Had the same message on my iPad, but it opened anyway) I was able to order with the iPad, and they received the order, but it's still won't open on my phone.
By Randy NJ
Could not order. Just froze screen every time I tried.
GARBAGE. A WASTE OF TIME. DOES NOT WORK. 1/5
CANT LOG IN. CANT PLACE ORDERS. ABSOLUTELY WORTHLESS APP. WASTED MY TIME.
Sliders on Demand 4/5
Downloaded this app this morning (7.14.2017) and it works just fine. Even saved the 20% with the promo they're offering !
It dosent get any easier to order, they had it ready as soon as i walked in and that is impressive !
White Castle app is a must have for those who plan ahead. Happy Sliding !!!
Online ordering doesn't work 2/5
The app has a nice design and selecting items is easy.
I was happy to see Apple Pay too.
However. After I paid I got an error about no receipt but the screen said my order was done. At the store, sure enough, there was no order waiting for me.
signed up ordered gave we time to pick went to pick up they didn't receive order until I arrive so worthless.
New App Looks Good But Doesn't Work Good 2/5
Apply Pay error comes up with "Object instance does not reference an object" or something like that. Just fail.
Doesn't work 1/5
Can add all you want to your cart, log in/create an account, but you certainly can't check out and actually order or purchase the food you want. It's basically a glorified menu. Worthless app! They advertise 20% off with the app but you can't use it, since every time you try to checkout it gives you "COMMUNICATIONS ERROR".
Doesn't work! 1/5
Made my order, signed up for an account, and all 3 payment method buttons won't work! Keeps saying that there's an error. Don't offer online ordering if it won't go through!
Impossible to use 1/5
1) the app does not have ANY of the advertised "app/online only" deals that are plastered all over the WC buildings
2) buggy as can be
We literally went elsewhere to eat because of this app.
Delay - took a while 4/5
By Irked a Bunch
Downloaded the app just fine. Ordered. Then had to "sign up" which took a while (little roundy-round wheel didn't show until I exited and then came back to it). But, it went through. Had been "working" all along. Then I had to decide how to pay and place the order. Again, it took a while and the little roundly-round wheel didn't show, so I wasn't sure it anything was "happening." But eventually it all went through. Would have been reassuring to see the roundy-round wheel going, so I knew the app as working. Therefore, only 4 stars.
Very Buggy and doesn't work! 1/5
This app should have never made it to the App Store.
"Unexpected character encountered while parsing value: . Path ", line 0, position 0" is what you see after you give this app all of your data and try to login. So now I'll probably get all of the White Castle spam for an app that DOESN'T WORK.
Ordered online from my PC and paid before I went to the Restaurant. Needless to say they didn't start making my order until I arrived. They also didn't realize at first that I had already paid. I got my Nashville Chicken without any fried pickles which they didn't have. It would have been nice if they would have said something to me first before they made my order instead of trying to sneak it past me. Instead once I got my order and showed it to them they just offered me another sandwich without fried pickles or a small plate with seven plain pickles on it. For the price of the sandwich I would have liked to had it made right. So long story short the app has no idea what the store might be sold out of.
The app and the website are not time savers. They cost more time than they are worth!
So far can't get it to work 1/5
Can't set my favorite restaurant, can't set my favorite order. So far the app has frozen up. Much like the uncooked patties. Deleted the app.
No way to order a Crave Sack!? 1/5
Ironic that the 10 cheese sliders in a sack for $6 deal just ended. No way to order a sack of 10 through the mobile app now.
Massive headache to sign up. Apple pay doesn't work. Gets some object instance error.
Prices don't show when you are in the menu.
Craving some testing right now.
Doesn't work 1/5
Promoted deals don't match match the price in the cart.
No way to pay with a gift card 1/5
Doesn't let me pay with my White Castle gift card. Who makes an app that doesn't let you use their own store's card?
Worked fine. 5/5
Ordered using this app, selected pay there at drive thru. No problems.
Wont let me pay 1/5
Wont let me pay with apple pay. The app closes out after putting in passcode/touch ID
Don't use 1/5
By Won't use it anymore
Just downloaded the app, tried to make an online order and my credit card number was immediately stolen. It was stolen at the exact time I tried to pay online. I looked at the time when I ordered and my card company told me the time the number was stolen. It was the exact time. Do not use this app!
Doesn't even work 1/5
Every time I try to log into the app it says login error unexpected character encountered while parsing value: . Path", line 0, position 0.
I have tried uninstalling the app, re-typing both lines and nothing works.
It's upsetting because I have stopped into a White Castle twice now since I've had the app and cannot take advantage of the 20% off since the app won't work. So I'm having to pay full price.
And the support staff is very slow at getting back to me so I still haven't gotten a response to resolve this issue.
Can't turn off the auto login/remember me feature 3/5
I generally like this app on my iPhone 6s.
However, every time I press the login button, my email and password come up pre-filled , even though I went into settings and turned off the auto login feature. I also removed the check mark for the 'remember me' feature at the login screen. But the problem still persists. I prefer to re-enter my email address and password each time, for security reasons. I sent a email to the Whitecastle support team. Hopefully, I will hear from them.
It would be nice to add items to one's 'my crave' list directly from the menu. Currently, you have to add it to the 'sack' and then press the button to add it to your 'my crave' list. If you are not planning to place an actual order, then you have to delete the item from the 'sack'.... a minor annoyance.
Great but most needs a face lift 4/5
It has all the features an app like this should have, all it needs is to look a bit cleaner for the newer iPhones. 9/10
Crap app ! 1/5
Does not work - useless.
What's the point 1/5
I don't even see the point in the app you order your food and when you go to pick it up order still isn't ready I'm waiting right now just as long as if I would have just came without pre ordering really do your employees even try and start making the orders or they just say F*** that I'll do it when they get here 😒
Why bother 1/5
Just advertising and no coupons
Still doesn't work. 1/5
New update won't open. Removed & reinstalled. Does it support iOS 7.1.2?