Gamble elsewhere 1/5
Not only is the setup nearly impossible, you get better odds in person at the sports book. Even if you waste your whole morning trying to get your account setup in person, they will still lock your account. I wouldn’t even give it 1 star, will actively tell people to not use this gambling app.
Doesn’t let me click on past bets I done in account history
Or doesn’t let me click or see current open tickets
Consistent fraud 1/5
By Objectively observing
This consistently changes your pet without your consent you're supposed to have to click yes to approve a bet that has changed in play. However this doesn't actually happen in practice. For instants you can bet that a team well score more than 200 points. The line will change to 214 points and without you consenting to the change they would take your bet on 214 points and not refund you any money. No matter how many times I make complaints about it show screenshots for proof I've never gotten in touch with any manager nor have I gotten any of the money back.
Perfect for getting cheated 1/5
Their customer service is the worst I have ever experienced. I was placing a live in play bet where odds constantly change, but the line itself changed completely, so it went from +2 1/2 on my screen pending to -1 1/2 which is the exact opposite of what I was trying to bet. It verified instantly without asking if I still wanted to place the bet even with the line change. I contacted customer support ASAP to void the bet because of the literal error through their system, and the lady literally told me I had “buyers remorse” and ended the chat before I could further explain. All I wanted was to void a bet that was incorrect because of their system flaw, instead I essentially get called a liar and lose 500 dollars. Go anywhere but here unless you enjoy getting cheated and treated incredibly rudely.
I just got robbed 1/5
Okay I’m done with this book. I live betted a game today on the over just because of the CURRENT SCORE. At the end of the 1st half, it went over, and somehow, the score changed and they decided to take my winnings back. I’m done with this app. I’m going to find a better book since I heard there’s better ones out there.
By Dr Erock
This app is garbage. You are better off paying cash at the sports book in person.
Terrible app and Worse Customer Service 1/5
Signed up at Hard Rock Lake Tahoe. Placed Bet. Ticket doesn’t show up in app. Reached out to
customer service via phone and in app chat. Was cordial. And hung up on both times. Would
Give zero stars. Bet doesn’t count. Money stolen from me. Never bet William Hill.
Amazing app 5/5
So simple and easy to use
Overall good but could use some user interface updates 3/5
Like the title says there’s some things as simple as a check mark for when a bet hits or an X when the bet loses that could really help this app. Also this doesn’t necessarily have to do with the app but William hill really needs to loosen there parlay policy, they’re going to say I can’t parlay a ML bet and a total points bet? Also in the open tickets why can’t it show much much the bet pays out is that really too hard?
Trouble getting into app 2/5
Half the time you use the app it will come up “ authorizing “ by the time you get into app you’ll miss placing your bet .
Changes are needed 3/5
Please allow the teams to stay in the que if you time out or close the app. This was available before the new app update format.
The app is constantly crashing. If you make a bet that is for sure to lose it authorizes right away. Meaning +1800 on any sport any team for any amount authorizes in a fraction of a second. With having said that you make a two dollar bet on a team that has a good chance of winning will not authorize the bet. Furthermore their customer service is by far the worst I’ve ever experienced from any company for any product or service. If you don’t believe me just download the app and use it.
DO NOT DOWNLOAD HORRIBLE APP 1/5
By wiilliiaamm hhiill
Horrible App steals money DO NOT DOWNLOAD
Downgraded upgrade 2/5
I can’t even get logged in during “busy” times
If I go from one app to another I have to log in again.
I spend half my time putting in the same bets twice because they won’t go through the first time.
Never had these problems before the “upgrade”
Opened an account with another Sportsbook to see how it goes 😒
UI used to look worse but worked fine 1/5
Ever since the update I have to constantly close out and log in again. I can't even place bets back to back without it freezing up.
This new update is complete trash
NEEDS FIXING 1/5
This site seems to get worse! You cant hook up a credit card or other service to transfer funds. I have friends who have the ability on their WH apps. Customer service says its a problem on their end and they dont know when it will be fixed. Now there is another disturbing problem. You make a bet and it tells you the potential payout. When you submit the bet, it lowers the amount. They said you would still get paid what you are supposed to but why is this site letting it display the wrong amount on your ticket? App could be great but they dont seem to be in a hurry to fix things. Disappointing!
App times out while attempting to place bet 1/5
Every time I try to place a bet, the app freezes in a perpetual loop when I push the bet button. I have to restart the app a few times before the app will finally except my bet. Very frustrating. Please fix.
Newest update is garbage 1/5
By Preaching Squirrel
I have used this app for years and thought it was great. Occasionally it had some issues but nothing as bad as the newest update. The Face ID feature to enter the app without typing the password doesn’t work. You sometimes nenes to restart the app to place some bets. The iPad version is worse as you can’t even get to make any bets. Makes me wonder if the even tested out the app before submitting it.
Old version was WAY BETTER 1/5
This new version of the app, freezes ALL the time. So I switched to
Absolutely Terrible 1/5
This is overall one the of the worst apps I’ve ever used. Not just for sports betting.. but in general. It is absolutely horrible. Constantly freezing and foreclosing. Countless times I can’t even login to the app due to an error of some sort. I write this on Sunday, 10 minutes before the NFL games. I can’t even login to my app to make any bets. And this isn’t the first time it has happened. And if you happen to be able to login to the app, if you have it open too long while you’re browsing bets, once you try to submit a ticket you’ll just get a spinning wheel saying processing. So you have to close the app and reopen it and put the bet in real fast. It’s just terrible and it makes betting not very enjoyable. If you have ANY other option available, go with that instead.
Never works Sunday morning 3/5
Always “internal service error” every Sunday 1 hr before games ridiculous
Doesn’t work 1/5
By G yumh
The app doesn’t work don’t waste your time trust me.
I wish I could leave zero stars 1/5
This app is trash. Before big games or fights this app always goes down. The service is also terrible. If you call into William Hill customer support they will try to hang up on you as fast as possible. Sometimes the service is so unbearably bad the support team doesn’t even take phone calls. This Sports Book also has more bugs than your grandmother’s garden. Enjoy sports betting get a different app
App is terrible since last update 1/5
This app always crashes on Sundays for NFL games. Customer service apologizes repeatedly, but nothing is done to make the app more reliable. I have even had winning bets graded as losers since last update, which take 7-10 days to get resolved. Ever since the Caesars buyout this app is worse than horrible. Purely amateur hour.
Hot garbage much of the time. 1/5
By Big Fat Pimp
App takes on a life of its own on many occasions. Crashing, not opening, info missing, and you can certainly expect issues after you update it. Support team then simply informs you that you or your phone is the problem. Recently took me two days for them to fix an issue ( could not log in) in which they insisted was my and my iPhone X’s fault. They actually told me, “ you need to buy a new phone “ ! Laughable, but I stayed on them and they fixed it without acknowledging the issue was on their end. Typical deny deny deny customer service from customer support these days I guess. Good luck and have fun (when you can).
Don’t update! 1/5
Update not working with latest version of IOS, unable to even log in now. Probably saving me money
FIND A DIFFERENT BOOKIE! 1/5
Do not use you money with this bookie. Custer service is crap and the app is terrible. Horrible live betting and odds are the worst. Stick with another bookie. This app needs a major update before anyone ever considers using them as a reliable bookie.
A time waster 1/5
Tried to sign up several times. Just when I thought I had it, I was informed I had to actually be in a casino. So I go the casino and go through the whole set up again taking pictures of my drivers license and all. The last step is to take a photo in the casino- done! Nope, they gave me a notice that they had an issue. Don’t waste your time.
By tnt crash and burn
App is hit or miss when near border of state lines like Laughlin nv. Thinks I’m in AZ. Otherwise would be nice to show how much could win on open bets in app.
Horrendous Website !!! 1/5
In-Play betting is not always available as with most sites. There app doesn’t show you how much you have in undecided and outstanding bets. Very limited action/prop bet options on games/matches. Parlay tickets don’t show how much you win on open tickets. All in all this site is archaic and out of date. MGM Bets will put a hurting on William Hill if they don’t catch up soon.
Update the look 3/5
Update the look of the app to look more like william hill nj,co app
This app is complete garbage compared to the old one. Constantly breaking down. Just this past Weekend on both Saturday and Sunday I was not able to place wagers on the morning games for football. All those games missed because this app breaks down constantly. The guys operating this don’t even offer me a free play for the inconvenience. What a shady operation. Hopefully caesers entertaining who just bought them out can help them fix this crap. If I could give them 0 stars I would because nothing in this app indicates to me it even deserves one. You’re better off using stations casino app. Less options but they don’t break down at least and their live play feature is way easier to use. Leave it to William hill to make a new interface for their app and make it even worse than before.
Worst betting app in vegas 1/5
Absolute worse app to bet of you wanna get locked out 15 mins before nfl games on sundays just to have them say we appologoze every weekend this is the app for you. Absolute worse app in vegas
Update is awful 1/5
The update has ruined this app. Most bets I have to submit multiple times to get it to take. First few times in just spools, I have to close the app, re-select the games, try again, and again, and again. If you close the app it clears your bet slip. I’ll be moving to a different app soon as a high volume high limit bettor.
New update is Terrible 1/5
Bets time out especially inplay bets. It just says processing and then after a few minutes it times out and rejects your bet. Crashes on big days Saturday and Sunday
Update: A month later and problems have not been fixed. Caesars just bought them out so hopefully some improvement. Otherwise bring in better competition like FanDuel and Bet365!
New Update 1/5
I usually love William hill and have had the app for years! Ever since this new update I have had NOTHING BUT PROBLEMS. Just been trying for 25 mins to get college football games in and keeps giving error message. Sometimes bets will just keep processing and must restart the app and re-select my ticket replace the bet and goes right through. This has not only cost me money but sanity! FIX THIS!!! Heavily considering switching to STATION CASINO APP.
Update does not work on iPad 1/5
The newest update was not complete on the iPad. I can’t make any bets. This need to updated.
Can’t even type in a password to login
Waste of time 1/5
By Quinbakoxy 2
Not sure why, but it requires you to go to a William Hill sports book to complete signup activation. So I drove across town, when I get there I need my account number before I can proceed, but I don’t have an account number because I haven’t yet registered. Makes no sense. I’ll take my bets elsewhere.
New update is terrible 1/5
It freezes when you have the app opened while monitoring the Ingame action. Parlay and teaser cards don’t show the correct payouts once bet is submitted. Only positive thing about the new update is being able to charge your device with the app opened. Other then that, it’s gone to crap.
Decent but new changes are ANNOYING!! 2/5
By Ricardo Suave
I get what they are trying to do. But, the changes they have added make the UI super difficult. There is a time-out feature that just is too quick! Half the time if you stop to check anything the app locks you out! Why? It’s me logged into the app and I’m using it. Whether I’m referencing or just deliberating, I should not be kicked out. Especially, knowing they’ve added a second feature that makes this app a killer.
The app deletes anything you've entered if it times out or you log out. So once you log back in you have to re-enter everything you've type. This is an app killer if youre trying to do parlays. Wanna reference anything? Restart. Want to see if a player is injured. Everything deleted. Literally a nonsensical feature. I know why they do this but all it does is punish all good users.
WH. Fix this or I can’t say this is good.
Fix the buy out 2/5
By david 238428
Ever since they had the update that changed the look of it and added half point parley, the buy out when you chose your teams always ends up being 10-30 dollars. Before you submit your ticket it says it’s worth 150-200 for buy out but the second I hit submit it goes down to 10 or 30 dollars and that’s all I win. The one thing the app is used for and it doesn’t even work
Cmon William Hill 1/5
Do you read your reviews? Obvi not. The iPad app blows since the update.
Doesn’t Work on iPads anymore 1/5
You cannot all bets using an iPad anymore. Most bets just show up blank.
Lagged while trying to bet 1/5
Cheap servers.If you’re in a hurry to make a bet during Sunday’s football games you probably won’t be able to. Three or four times since I’ve had this app I can’t get any bets in because everyone’s trying to get in at the same time. Whenever you got money flying from hand to hand and you try to make a bet and it constantly lags that is in unacceptable. You just can’t have your system lag when money is at stake
of all the times to update an app!?!? 1/5
By convenience fees
since the update the app has crashed at the most critical times over the last 4 weeks. i am able to count several times a time sensitive bet was lost due to the numerous crashes. station’ lines weren’t as good, but at least it was able to stay up!
Terrible app for in play 2/5
By DLN construction
Download a different app for in play bets.
Recent update is terrible 1/5
App frequently stalls out when trying to submit bets. The only way to get out of it is to force close the app. When you reopen it, sometimes the bets have gone through and sometimes they haven’t. Be careful and be sure to check your open tickets.