Bought a soundbar which needed this app to update and configure. Have wasted so much time trying to get this app to work correctly. Junk!
Worst speakers + App 1/5
My speakers keep disconnecting from my iphone and I can’t connect the speakers to the MultiRoom App. $$$$ wasted.
Useless with iOS13 1/5
My expensive speakers are bricks because iOS 13 and this app don’t work for speaker setups. Samsung has done nothing to solve this. Buy another brand
Having issues connecting one of my speakers to the WiFi... 3/5
Having issues connecting one of my speakers to the WiFi... not sure what’s going on but I can only connect one speaker.
Please update the software 🙏🏻 great speakers but sadly I can’t use it to its full potential.
It works with older iOS system. I have an older tablet with iOS 9.3 I believe. It connects. I downloaded also on my iPhone 7s plus with newest iOS and it works again!
App won’t even let me connect to WiFi
Self employed 1/5
This app has problems connect to Samsung Bluetooth wireless speaker ! I try connect mobile smart I phone won’t connect. I have been connect many times . Won’t connect .. what hell going on ? Maybe they need update app ...and won’t connected Smart tv Samsun 2017 ..
Worst app 1/5
App is terrible
Poor excuse of controlling costly devices 1/5
I have 3 R1’s & Samsung Q70 tv...
Communication btwn these devices is poor & app is No help. After listening to music on the R1’s via this app for 10 minutes, if I want to change the song I have to close the app, reopen it, join the speakers Again! Then I can change the song.
So, wish I spent my money on 2 Sanos instead.
If you people ever did proper R&D with this app you’d know the limitations & make it right... thus not have to inquire how bad it performs. All one can assume is you don’t care about what you’ve already sold thus I doubt you’ll ever do anything to make this app better. Greedy ( )
Disconnects from WiFi all the time 2/5
By samsung speaker person
I purchased my Samsung speakers and have loved this app to control and sync multiple rooms on same music/tv for years. I’ve owned my Samsung sound bar and 2 Samsung R1 speakers for about 3 years now. I usually dint have issues and it’s great. So for that reason I’m giving a little extra star. But lately I’ve been very frustrated with how the app tells me to connect to WiFi when I go back to it to just change song or something once it was already used to begin playing music. So even though WiFi has speakers started on Spotify or Tidal for example, I can’t control once that comes up. I close out the app and still same message. Only remedy is turning phone off and on. Or completely deleting and redownloding app. Of course once back in it will go back to “not connected to WiFi, go to settings and connect to WiFi speakers are connected to”. I’m always on same WiFi for sure. Just a app failure that hasn’t been fixed I suppose.
Not working at all 1/5
Last update was a year ago, app can’t connect to a new sound bar on a new iOS, and Samsung just don’t care . Highly recommend to avoid both their apps and sound bars.
App stopped working and WiFi won’t connect back through the app. 1/5
Just stopped working today, can’t get my speakers to connect back to WiFi.
Won't connect 1/5
By william godinho
Unable to connect either of my radiants r2 or k650 soundbar
Fix the app please 2/5
Fix the app need some attention
Music services stopped displaying. 2/5
It’s not compatible with Apple Music!!! It was a great app when it started, now the music services aren’t loading, just the spinning wheel of dread. Can only use to adjust the volume on my speaker. Music on your device won’t play unless you have “purchased” music files on you device.
I was able to link up my ms550 soundbar through my work phone which is a note 9 but the app is not working on iOS won’t connect the soundbar and the router through the iOS version of the app. I would recommend somebody look into that.
Needs update! 1/5
This app looks outdated needs Apple Music support. But more important it needs to be updated for current iOS version.
Does not work for iPhone X 1/5
App doesn’t allow you to choose the WiFi you want to connect to. If you’re using an IPhone X not sure about other iPhones but I can see why it doesn’t have 5 stars.
Buggy App 1/5
Does it ever work right? It wants me to connect to WiFi but I am connected to WiFi. Cannot do anything because of that message. P.s. if you can read this review, it’s because I’m connected to WiFi.
Sometimes it ask to connect my phone to WiFi when I’m already connected frustrating, but when it works it’s Great
Needs to be updated 2/5
This app used to work great, but with iOS 13 I am no longer able to set up my speaker. I can connect when it was set up, but when I updated my WiFi network I lost the ability to setup the speaker. I have to use an old iOS device running an older OS to set up. Once set up I can connect to the speaker. This only affects the WiFi.
Does not work with iPhone 11 1/5
This app does not work with the iPhone 11 just says not connected to WiFi even when the iPhone is. I had to use an old 6s to set up the speaker.
Samsung sold the app...according to Samsung rep 1/5
The new app owners are terrible. The app always has to be reinstalled. Prior to this, my system worked great for 3 years...surround sound in 2 rooms and satellite speakers in each room.
It appears that the new company owning the app has no interest in the app succeeding, they must’ve bought for a technology they need for another project...therefore, Samsung bares some blame for not caring about their customers.
Spotify and other music services missing since iOS update 1/5
It was working but now missing the music services that make the app useful.
App constantly looses connection 1/5
Worthless. More of an annoyance then anything.
Loses wifi 1/5
By Joey Solo
Great app b4 the recent updates to OS. The last month has been annoying to delete and reinstall constantly. Please fix!
This app is pure trash. Speakers stop working. Setting up it won’t see the network half of the time. Will get to the point of looking like it will connect then just stop. I cannot get my soundbar and sub woofer to connect which is a waste of my money. I’ll be contacting Samsung.
please update 1/5
this app is in dire need pf an update
iOS 13 INCOMPATIBLE! 2/5
Samsung has not updated this app in about a year and the current version is not compatible with iOS 13. The current iOS changed the way WiFi networks are accessed and the legacy Multiroom app cannot connect. This means the app cannot pair with a new speaker under iOS 13.
There are multiple complaints on Samsung support site from iOS users, but to date there’s no company feedback on when to expect an updated app.
IOS 13 major problems 3/5
For some reason with IOS13 wifi speaker setup will not work. I found with an old device without IOS 13 everything works fine.
App no longer usable 1/5
App was working fine but doesn’t connect anymore with recent apple updates. Have to remove and reinstall, but only get one chance to connect to speakers then no longer can connect to speakers. Please fix.
Only work on app 2/5
Equalizer only works on app which is giving me bad for my naibor cause of the base . It is not saving from site so I have this a 2 star !
Horrendous app 1/5
Had to install and uninstall several times but keeps coming back with ' No WiFi connection' message for my mobile even though my iPhone is very much connected to WiFi. And suddenly the link and support for Amazon music is not working. My Samsung smart speakers are practically unusable
App on iPhone 2/5
Please fix the app, it’s really annoying to manage de volume and to connect for the first time to any of the speakers.
For android is really easy
I was told to delete my Samsung MultiRoom app. 2 hours on the phone with Samsung, that’s who told me to use this app. My phone says it’s connected but this app won’t recognize the speaker. Can’t get past the connect to speaker!!!
iPhone X - iPhone 11 Pro 1/5
Can’t use the app at all. Please fix ASAP!
Need another app 1/5
Tried for two weeks to connect my WiFi with this app without luck. Thought sound bar was defective and almost returned it. Came across Samsung’s SmartThings app and tried it. Sound bar (hw-MS650) connected quickly and has stayed connected. When I tried the MultiRoom app after connecting with the SmartThings app, it also connected and I was able to update the software.
Always disconnects, now not working at all iOS13.2 1/5
R1 speaker (4x)
I bought 4 speakers to create a group and control via WiFi. When it works it’s good, speakers sound good.
Sometimes for no reason at all the group disconnects. Then you’re left with 1 or no speakers playing music.
I don’t like that apps like Pyro cannot play music on the group via WiFi, only apps that apparently have been blessed by Samsung are allowed.
Now, they are not able to connect to the app at all. Since IOS13.2 update I am left being able to connect to only 1 speaker at a time using Bluetooth or nothing.
Sure, the speakers are cheaper than Sonos, but at least Sonos works.
Not compatible with IOS13 1/5
By D Jonsey
Has not worked since last IOS13 update. Hangs at network connection.
WiFi setup stuck for shape m7. 1/5
I cannot pass through WiFi set up for shape m7.
However Ethernet is good. I’m using IOS.
Samsung MultiRoom app crashing. 1/5
By Seriously Dave
App continues to crash with Apple Os 13. Since I upgrade to iOS 13 on my iPhone the app constantly crashes. The music continues to play but app will not open. States” Connect your device to Wifi. No WiFi connection”. Have to delete app and reinstall to work again then crashes shortly after and have to go through the whole process again to control music. Please fix this Samsung
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Ongoing WiFi Connectivity Issues 2/5
Each time I receive no WiFi connection, I check and WiFi is fine. I uninstall the app, reinstall it and it works. A few minutes later, it does it again.
Update as of 10/31/19: it did it again. Ridiculous.
Not working correctly with Apple devices IOS 13 1/5
Seems Samsung is not investing resources to this part of the business. It takes a year to do updates to the application. Us consumers are not important to the company. No customer satisfaction focus.
Add new speaker - BROKEN COMPLETELY on iOS 1/5
As seems typical of Samsung, anything of important detail or critical importance to their users, just doesn’t work at all on iOS.
Say one of your wireless R3 speakers isn’t showing up correctly in this app. You need to reset the speaker and add it as a new speaker to get it to be part of the surround’s left or right rear set behind your Samsung sound bar. Well if your Mobile device happens to be the bastard child one from ... sush .. Apple, you my friend have chosen unwisely. Try and try and try as instructed to join the SAMSUNG wifi on the WiFi setup, then return to this app, and ... ... nothing. The app simply is braindead. Kind of like the decision makers at SAMSUNG, who believe that a great product is only worth launching, not worth maintaining and supporting, especially on that very odd Apple operating system.
To ANY iOS user considering getting anything of SAMSUNG accessory that may need to be run or configured by your phone - just don’t do it. SAMSUNG really seriously doesn’t care at all IF it works, and obviously never tests and maintains any of their products after the splash of initial release. Trust me. I know.
Awful, awful app 1/5
Spotty at best with an iPhone. Often doesn’t recognize WiFi and extremely buggy.
By El bronze 13
I had to delete it like 3 times because it always saying “WiFi connection is lost”. The phone is in the same network with the device , how it possible? SAMSUNG PLEASE FIX THIS!!! WHen I have parties I can’t control the scene becuse if this . Makes me look outdated and old school. I’m a gonna have to bring out turntables and play records now? CMON SAMMY FIX THE BUG
Broken after iOS 13 1/5
The Wi-Fi capabilities broke after the iOS 13 update. Samsung please fix!
Needs to be updated for iOS 13 - WiFi Entitlement Permissions 1/5
App code base needs to be updated to include WiFi entitlement necessary in iOS 13. Without this permission change the app is useless as are the multiroom feature of our speakers. I know this app does not get much attention from Samsung but a quick code fix and permission change will give us our features back. Here is how to do it:
In Xcode, open the project, and go to Entitlements.plist. Add the property com.apple.developer.networking.wifi-info with type, Boolean, and value YES.
Now, go to Project Settings > Select Your App Target > Capabilities tab. There is a switch to turn on Access WiFi Information. You can refer to the image below for details.