Doesn’t work 1/5
Keyboard attempts to rise but just goes away.
I’m having issues with clicking in anything in the app. This is the only app that does this on my phone and I’ve uninstalled it and reinstalled it. How do I fix this
Can’t access my account 1/5
By hello im d smilees
App won’t even let me login. What is the deal guys?
Can't even log in! 1/5
It asks for fingerprint, then does nothing, I can't enter my password, the keyboard keeps disappearing. SMH
By :..)2$ lelXjd
This app is the worst it doesn’t even work half the time.
Fix it! 2/5
I can’t enter my password. Something is waaayyy wrong with the app right now!
APP UPDATE 3/5
By Britley Kate
I’ve never had any problems until this new app update!! Can’t log in to my app, and nobody can seem to fix it. 😫
Horrible Bank 1/5
I used to think Woodforest was a wonderful bank, but I have been treated like crap the last two years. I’ve been with them for years. They have messed up my account so much this year it’s ridiculous. I have chose a better bank to go with and would warn everyone to steer clear of these crooks. I will be leaving this review for all to see on other places as well. I should’ve listened when people warned me about them years ago.
Ever since I updated my app to the latest version, it hasn’t allowed me to log in. I’ll try to log in, and then a security challenge pops up. I use the google Authenticator and enter the code that it generates and every time it says “incorrect code”. I’ve deleted both apps and reinstalled them, but nothing is working! Help, please!!!
Can’t log in 1/5
Whenever I try to log in, it tells me my google verification passcode is incorrect every time.
Doesn’t work still 1/5
Updated to latest version. Now when I use touch ID it just blanks out the PW and doesn’t log in. It accepts the fingerprint but no log in. So I tried putting in my pw manually and it does the same thing just blanks out the pw and does nothing. Can’t log in at all anymore. Annoying.
Please change it back! 1/5
No matter how many times I try the app won’t let me log in on my iPhone X! It worked flawlessly until today!!! When you put in password and click login nothing happens!!!
I love you, but.. 5/5
By Kitty McTaco
This is by far my favorite bank out of any I’ve ever tried. The only bank that has never screwed me over. The only bank that has never rearranged my charges to try to swindle over draft fees and 100 other wonderful things. BUT I will have to find a new bank soon as I really need a ‘keep the change’ feature for savings and don’t see one available.
Try this 5/5
Install google Authenticator; then the app works as intended... had this been mentioned in update notes I’m sure half the reviews would have been positive.
Used to love this app 1/5
By Symptoms User
The most recent update has left my app completely useless. Every time I attempt to login, I’m sent a mobile code that gets entered and I’m then told “a security challenge that is not supported was received.” There’s really no reason to fix what isn’t broken, especially when the fix is what breaks it. I’ve been with Woodforest for years and I’m pretty disappointed.
Y’all need more features because I can’t see my account or routing number all I’m seeing is the last 4 digits please fix
Awesome App! 5/5
I love this App! I have not had any problems yet.
By IG @_OfficialApollo
I love the app but ever since this new login update I haven’t been able to get into my app period! Tells me to put in the code below but there is never a code to come through! I’ve looked at my email, text, and even downloaded a authenticator app and still nothing! I’d much rather use my app instead of call my card everyday.
I can not access my account with the new authenticator code request. 😞
App is still not working after the update 1/5
By Terry 2018
App is still not working after the update that took place a few days ago. When are you'll going to get this app back up running properly? I use it daily and is a issue not being able to use it when needed. 😡
New update is horrible. 1/5
I tried several times to log into my account but I apparently need a security code. It then sends me a code and when I entered the code it told me it was invalid response to the security question. I’ve tried deleting the app and reloading. Tried all the codes that I’ve been sent. I need an app to check my account and it’s frustrating when I’m not able to access my account.
I updated the app and now I cannot access my account. Every Authenticator I use says the codes are the wrong answer. Woodforest worker told me to delete the app and reinstall. That helped nothing. 😡😡😡😡
This app is garbage 1/5
If you're going to use Google Authenticator, then your app shouldn't kick it's authenticator out when I update. So now it wastes my time twice every update because I have to reactivate Authenticator as well as log in.
Finally working again! New Touch ID feature. 4/5
The new update was a pain but it comes with a new Touch ID feature.. The app wouldn’t allow me to verify my identity so I had to go online to do the questions and answers. Then I tried to send a pin to my phone via the app but I kept getting the error that it was invalid. Frustrated, I deleted the app and downloaded it again, repeated the verification, and finally... It’s working again! Hope this helps someone.
Fix it ! 2/5
Cannot log into my account after update.
horrible update 2/5
The new update is awful I havent been able to access my acct since the new update keep trying to put in my password and it does nothing. been waiting for the bank to update my phone number but why bother when I cant enter my password I hope this gets fixed soon such an inconvenience to have to call when all
i need to do is use the app
Used to be ok 1/5
By beth from ohio
So this app used to be ok, it worked for what was needed. Yeah no fancy bells and whistles. I updated the app and now it keeps asking me for authentication number...ok so I went through the process several times. It will not work and now I can not access my account information. I contacted customer services I was told to call another number. No help whatsoever. Please get rid of this crap.
Not receiving txt code 1/5
I haven’t been able to get into my account for 3 days and I am not happy at all. This needs to be fixed!
By EP TFRACENIM
The Touch ID login is something I’ve wanted for so long and it’s finally here!! Long overdue
Thank you for Face ID 5/5
We’ve been asking for it for a couple of years. You finally delivered!
Update is horrible 1/5
I cannot access my account after the new update! Such an inconvenience!
By Peyton McKenzie
Haven’t been able to login to my account. After the new update, I thought things would change, but still no luck. I can’t even see my account balance now unless I go into the bank.
Thanks for Touch ID! 5/5
Had to jump through some hoops but update is great and loving Touch ID!
Bad update for me. 2/5
Update has rendered the app unusable. I have an iPhone XS. When I try to log on it wants me to verify with a code sent to my email. I click the send button to my email and it cancels out to the login screen. I was able to put in the code once but then after it canceled out to the log in restarting the process. Will make a five star if fixed.
Updated. Now can’t login 1/5
By Ba dazz
I can’t login to my account after the update. Forced to update. Now can’t access my account. Would rate negative stars if possible
Not working 1/5
By Trucking USA
I never had a problem with the old app until this update. This app isn’t working, it wants to send a verification code to your phone then never sends it. I can’t log in!!
This new update has been an absolute nightmare. I’ve been depositing my paychecks for almost 2 years using the mobile app. I updated the app yesterday and now it won’t even let me log in, with an Authenticator code. But wait! It gets better. There is nothing that explains how to set up this Authenticator so I can get the code and log into the app. You know, to access MY account. I was happy with Woodforest for over 2 years. But this was a big fail for them. And I’m very disappointed. Oh and to make matters worse: I went to the branch to deposit my check. And while there I asked if anyone could help me with my app. No one knew nothing. No help! You should work on training your employees to actually provide a service to your customers.
iOS update app doesn’t work 2/5
iOS app updated and emailed a one time security code log in however their is a problem with the steps passed the code to log in, app will not proceed passed that.
Sent from my iPhone
I don’t like this update!! Where the hell do I find the Authenticator code to sign in?? I’m not happy at all!!
Issue with email verify being sent to email! 3/5
I just updated the app on my iPhone 7 Plus and when I selected the email address I wanted my verification code sent to it didn’t send and as a result I’m unable to login into my account fully. This is an issue that needs to be fixed ASAP please!! Before the update I’ve been able to use the app just fine and I love it!!
Horrible update 1/5
Just updated yesterday and it says I need authenticator number which I input correctly but says it is wrong and has now locked me out of my account. Half tempted to close my account and go with a new bank.
I just updated this app and now I can’t log into it! It’s asking for an authentication code and I don’t have the authenticator! And when I try to log into the website, it asks for the same! Never an issue prior to this update! And forget calling them!
Not working 1/5
So they just updated the app on November 29,2018 and now it’s not working it keeps telling me it’s going to send a code for my phone but then it never sends it and I’ve tried it a bunch of times and still nothing. Please fix
Need information 5/5
If you having trouble with the code not working on the app you need to go to the website first and put in your four questions then log in your app and put the code in
I can’t even use my app! I couldn’t use it the 1st time I downloaded it and I can’t use it now.
They said they were sending me a security code to my email address and I never received it and there’s no way to check and see if they have the correct email. This is so frustrating! Especially since they stopped sending me the daily emails of my balance.
This new update just locked me of my account and unable to deal with this issue right now. So not happy right now.
Can’t connect bank account to apps, Verification text never received 2/5
By The T U See
I had a couple of apps connected to the my bank account. Never was an issue until the update yesterday. Now the apps have a message saying I need to reconnect my account. I go thru the steps and it says I will get a verification text from the bank. Two hours later no text after several attempts. Please fix. Tried both from my app to get the verification text and online and still no text from the bank to verify my account.
Utter garbage! 1/5
Cannot even log in since update.
Touch ID!!! Thanks